Export Agent Job Description
Export agent
provides air freight quotes upon request and assist in the rationalization and associated costs versus shipping via Ocean Container to facilitate shipments when required.
Export Agent Duties & Responsibilities
To write an effective export agent job description, begin by listing detailed duties, responsibilities and expectations. We have included export agent job description templates that you can modify and use.
Sample responsibilities for this position include:
Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, ) complying with regulations and internal procedures
Ensure accurate and timely client invoicing
Meet compliance at all times to regulations
Ensure all customers' standard operating procedures are followed and updated
Meet KPI standards, as per the company procedures
Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer internal stakeholders
Responsible for all shipment-level communication between Hellmann and all carriers and vendors
Use LMS as self learning tool
Proactively express thoughts and ideas on personal training and development to Manager, which will enable you to perform better in you current and future job functions in company
Effective interpersonal skills excellent pro-active communication and customer service
Export Agent Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Export Agent
List any licenses or certifications required by the position: IATA, SOP
Education for Export Agent
Typically a job would require a certain level of education.
Employers hiring for the export agent job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Education, Graduate, Business, Associates, International Trade, Government, Business/Management
Skills for Export Agent
Desired skills for export agent include:
Special loading constraints
Certificate for handling hazardous materials
Windows operating system and be comfortable working with Microsoft software applications
Air/ocean container loads
Air/ocean space configurations
Air space configurations
Related experience
Windows operating system and Microsoft software applications
Air ULD loads
Reading of international and domestic OAG
Desired experience for export agent includes:
Minimum 1-2 years’ experience in logistic field
High School Diploma or GED plus 5 years of export operations and compliance experience is required
Dangerous goods or other export regulatory certification is preferred
High School Diploma plus 5 years of export operations and compliance experience is required
Fresh graduated student from Economics or Marine University/College
Or equivalent university
Export Agent Examples
1
Export Agent Job Description
Job Description Example
Our growing company is looking to fill the role of export agent. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for export agent
- Create shipping instructions for export shipments
- Create or request all documents required for product to be in conformance with country of destination, which includes Bills of Lading, Import Permits &, Certificates of Origin
- Sending documentation to customer for approval
- Once documents approved by customer originals sending out originals
- Track documents
- Ensure customer compliance across many platforms (local government, foreign government, banking, USDA regulations)
- Monitors customer profitability and escalates pro-actively to product and sales management to ensure that quoted services and pricing are adjusted to achieve profitability
- Performs credit check prior to arranging transportation
- Processes customer booking requests in accordance with customer level service agreements and established routing guides to maximize profitability
- Processes shipments in compliance with company, customer and regulatory requirements
Qualifications for export agent
- University graduate, preferably with minimum 1 year's relevant experience
- Meet key performance indicators to support department, branch, product, and company
- You’re a flexible and hard worker, no 9-5 mentality
- Software/computer knowledge (Excel, Word and outlook)
- You’re a real team player, professional, self-disciplined, customer service minded, accurate
- Work with the team on meeting KPI standards, as per the company’s procedures
2
Export Agent Job Description
Job Description Example
Our growing company is looking for an export agent. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for export agent
- Contribute to maintaining strong vendor relationships- airlines, trucking companies, and others- including carrier onboarding, statement of work (SOW) documentation, and electronic data interchange (EDI) management
- Monitor agreed service levels, and identify root-cause when targets are not met, advice management of potential service failures and / or trends
- Ensure smooth and timely quotation presentation to clients (internal and external)
- Use Expeditors Quoting Tools and Quoting Tool Guides
- Ensure Quotations include proper pricing, routing, transit times, terms and conditions
- Ensure all customers rates are filed in the proper electronic files that connect to the client SOP
- Coordinate and execute tasks in cooperation with our service
- Participate in meetings with customers on regular basis
- Actively engage customer in service calls on a regular basis
- Timely and effectively handle the reports according to the procedures
Qualifications for export agent
- A skilled communicator and relationship builder
- Self-motivated with a strong sense of urgency, performs well under stress
- Remains highly organized and has proven ability to multi-task and meet deadlines
- Bright, creative and open-minded thinker
- Strong team orientation, takes ownership of providing timely, correct and complete documents
- Compliance driven
3
Export Agent Job Description
Job Description Example
Our growing company is looking for an export agent. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for export agent
- Take ownership and additional responsibility in solving day-to-day problems
- Build strong relations with Clients and constantly improve services by showing appropriate behavior and attitude
- Receive and resolve customers queries via all communication channels
- Complete pro-active and self-initiated face to face visits with customers for client maintenance, and resolution of specific issues
- Ask customers for additional, profitable cargo, either in response to Sales opportunities or own opportunities
- Execute new customer on boarding process to the standard required based on the specific activities outlined
- Handle specific shipment, transport plan and documentation exceptions within agreed timelines, including keeping the customer informed
- Ensure that detention is raised where relevant
- Actively promote e-commerce to customers serve as e-commerce focal
- Provide commercial input and execute completion of agreed waivers
Qualifications for export agent
- Monitor shipment reports to ensure total customer satisfaction
- Proficiency in Windows, MS Outlook and MS Office, especially Excel and Word
- Experience in transportation is a plus, but not necessary
- High degree of knowledge on US import and export regulations
- Strong data mapping and analysis skills
- Air Cargo knowledge, with thorough understanding of pricing
4
Export Agent Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of export agent. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for export agent
- Identify and implement improvements relating to processes in which front office and GSC are involved
- Provide relief backup to other customer service teams when required
- Provide support (reporting, documentation, ) to Sales Executives and Account Managers as they prepare for business reviews
- Ensure adherence to branch SOPs, US Customs regulations, and C.H
- Act as a resource to explain the import arrival and transfer process to branch representatives
- Understand rating, make bookings and be able to determine costs
- Prepares, controls and distributes all required Export documents to counterparts (carrier, customer, consignee, supplier, ) complying with regulations and internal procedures
- Process bookings with all major carriers for Ocean Export shipments
- Working directly with our Chicago Gateway on Less than Container Load (LCL) shipments
- Ensure compliance with all government filings and regulations such as Federal Maritime
Qualifications for export agent
- High School Diploma plus 5 years of combined Air and Ocean export operations and compliance experience
- University graduate, preferably with minimum 1 year's in freight forwarding business
- Role model of integrity and pride for all employee
- Must be able to arrange, complete & work independently
- Meet company standards of 52 hours training per year, including as needed
- Coordinating and monitoring all import /export documentation to certify legal compliance and providing import and export administration within governmental rules and regulations
5
Export Agent Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of export agent. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for export agent
- Understand the processes, compliance and documentation requirments involved in international shipping from time of purchase order placement to delivery of cargo at ultimate destination via both ocean and air freight
- Gather necessary information to prepare quotes, and provide rate and transit options to customers
- Act as a resource to be able to explain and execute export compliance regulations, including AES filing and licenses
- Understand current market trends within both the ocean export and air export markets in order to provide customers with market intelligence and competitive pricing
- Resolve any overseas office/agent accounting, insurance or other issues, as applicable
- Handle accounting processes effectively and timely as they apply to assigned customers
- Open Master files 6 weeks in advance with sailing schedules provided
- Create hard copy file folder, run pre-planning report
- Run inventory report from FSI/warehouse
- Update carrier booking with equipment size and book with co-loader
Qualifications for export agent
- Soft skills such as turning complaints into opportunities, handling difficult customers and managing customers' expectation and
- Selecting the most effective logistics provider to be used for shipments and confirming that all import/export cargo moves as scheduled
- A strong knowledge of transportation process for Domestic and International shipping and documentation
- Candidates must be proficient in Microsoft Office (e.g., Excel, Word, and Outlook)
- To manage customer specific documentation
- Have a flexible approach to teamwork