Desktop Services Job Description
Desktop Services Duties & Responsibilities
To write an effective desktop services job description, begin by listing detailed duties, responsibilities and expectations. We have included desktop services job description templates that you can modify and use.
Sample responsibilities for this position include:
Desktop Services Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Desktop Services
List any licenses or certifications required by the position: MCTS, MCP, HDI, MSCE, PKI, MCSE, ITIL, MS, MCSR, MCSA
Education for Desktop Services
Typically a job would require a certain level of education.
Employers hiring for the desktop services job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technical, Education, Information Systems, Associates, Business, Information Technology, Engineering, Technology, Computer
Skills for Desktop Services
Desired skills for desktop services include:
Desired experience for desktop services includes:
Desktop Services Examples
Desktop Services Job Description
- Deliver projects and change initiatives autonomously to agreed strategy, timescales and cost
- Maintain reporting mechanisms used for capacity management of the global infrastructure
- Ensure fast response to infrastructure monitoring and alerting maintaining a stable global platform
- Maintain Citrix images with monthly security patching, software upgrades and configuration changes
- Configure and maintain user profile management utilising current AppSense solution
- Create and maintain documentation for implementation and operational support of our Citrix infrastructure and service
- Customer focused approach to managing expectations with helpful and informative updates
- Responsible for receiving, analyzing, and resolving customer requests for all call types coming into the desk
- Consults with users to identify hardware, software, or system specifications
- Responsible for receiving, analyzing, and resolving customer requests for password resets initially, and eventually for all call types coming into the desk
- Experience with the Windows operating system, registry, file system and security protocols
- Experience with scripting languages including PowerShell and VBScript
- Bachelor Degree – Computer Science or Information Systems preferred
- Experiencing managing a team of systems engineers preferred
- Minimum of 3 years of IT or 2 years experience in Desktop and/or Help Desk support preferred
- The successful candidate will join a team of analysts providing 1st and 2nd line support to internal users in Japanese and English
Desktop Services Job Description
- Software installation and upgrading
- CA IT Client Automation software
- CA Spectrum software
- Observe-IT software
- Citrix XenApp software
- SecureLink software
- VMware ESX Host and virtual machines
- Maintain responsibility for responding to Security and Network Questions in RFPs
- Ensure adherence to all HIPAA requirements and security of the RSS environment and that all HIPAA requirements are met
- Work with field associates and customer IT departments to identify and lead correction of these issues identifies solutions and provides accurate impact analysis
- Understanding of Internet Proxies, DLP and categorization
- Familiarity with Microsoft Volume Licensing, MSDN, Software Assurance and activation
- Typical tasks will include PC builds and hardware kitting, inventory control and management, and troubleshooting OS and application issues
- Will manage escalation of problems to local and global teams, ensuring high user satisfaction until problems are resolved
- 2-4 years’ experience in desktop support, with experience supporting Windows 7, MS-Office, email clients, PC hardware and mobile devices
- Superior communication skills in Japanese and English (native-level in both is strongly preferred)
Desktop Services Job Description
- Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software
- Manage the inventory of desktop and laptop PCs the software inventory and problem log
- Interact with ITS Service Desk to improve first call resolution
- Ensure the team meets SLA for incidents and standard requests
- Ensure service calls are addressed and resolved promptly
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
- Management and coordination of external service providers and subcontractors, incl
- The successful candidate will be able to demonstrate a technical proficiency and depth of experience across all end user technology
- Learn support model in global company based on ITIL standards (procedures and ticket tracking system)
- Expand your knowledge about Active Directory and Windows Server
- Coverage for two sites (New York City and Totowa, NJ) – candidate must have the ability to work from either site as required
- Have a strong technical background with solid history of delivering outstanding customer service
- Three to five years’ work experience performing desktop support duties
- Provide a high level of customer service to customer requests
- Provide real-time support in case of technology failure
- Experience with Windows 7, TCP/IP networking, LAN/NIC configurations
Desktop Services Job Description
- Learn about highly-secured environment and systems management (Lumension, McAfee, Symantec)
- Participate in on-going IT projects
- Assist in the development of associated infrastructure components (AD configuration, Group Policy settings)
- Work on PC hardware and software issues
- Image workstations
- Monitor problem tickets
- Have an understanding of IT structure and operation
- Develop and manage project timelines and task list
- Work tickets from start to finish
- Build new machines, both Mac and Windows
- Experience with Browser management across, security settings, zones, protocols
- Previous experience working in a Financial services company is desirable, but not a must
- Minimum of 7 years of IT and 5 years experience in Desktop and/or Help Desk support required
- Demonstrated ability to influence up AND cross-functionally to pees
- Bachelor’s degree or equivalent in Computer Science, Engineering or other relevant field or have equivalent proven industry experience
- ITIL Foundation or Practitioner is an advantage
Desktop Services Job Description
- Assisting Desktop Lead with other administrative responsibilities and project management
- 1st and 2nd-line IT support to end users
- Solve software and hardware problems with client devices (Windows, Mac), printers, video conferencing kit
- Manage users and computers in Active Directory
- Install and prepare hardware for employees
- Learn Support models in a global company based on ITIL standards (procedures and ticket tracking system)
- Learn how to deploy operating systems and software packages for
- Participate in projects that may include, but not limited to, Trend Micro, MalwareBytes, Druva, O365 OndeDrive, ManageEngine, SCCM, and others
- Analyze systems issues and escalate to various internal subject matter experts as required for resolution or as required by separation of duties
- Using automation tools, monitor production systems to ensure they are operating as expected
- The candidate must have 3 – 5 years of in-depth IT knowledge and experience supporting PC physical and virtual hardware and software, Microsoft Windows 7 operating system, Microsoft’s Active Directory, VMware View, VMware Horizon, VMWare vSphere, and ESXi
- Ensure that the ongoing operational needs of the team are matched by appropriate staff development
- Assist the desktop services Manager with problem management, investigation and analysis of statistics and reports, looking for trends and problem areas within the business to improve the level of service the group delivers
- Proven experience in a desktop support role or equivalent technical role, one of which must be in a role with leadership responsibilities
- Experience supporting virtualized desktop environments and utilizing and configuring VMware VDI
- Minimum of 5 years experience providing IT/networking supporting directly to customers is required