Desktop Analyst Job Description
Desktop analyst
provides daily administrative duties for selected agency wide applications and technologies including Microsoft Windows Server services and Active Directory.
Desktop Analyst Duties & Responsibilities
To write an effective desktop analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included desktop analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Troubleshoot errors from applications and operating systems
Provide support for Microsoft Outlook email clients, and other Microsoft Office applications
Handling disposals of all computing equipment that has become obsolete or unusable
Monitoring and taking action on Policed Reports generated by Microsoft SMS, which feeds our Tech Support Dashboard
Performing semi-annual inspections of LAN Rooms and LAN Cabinets
Installation and maintenance of UPS including batteries, agents, ATS, network switches within the LAN/WAN room
Interfacing with the company's 3rd level support including Application Development, LAN/WAN and Server groups
Working with the company's other technical groups during deployment of routers, switches, servers and new technologies as we incorporate them into our environment
Contacting users on daily basis including employees at all levels
Managing and responding to customer calls via the ticketing system, HP Service Manager
Desktop Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Desktop Analyst
List any licenses or certifications required by the position: MS, DES, ITIL, MCP, MSCE, MCSA, MCSE, MCTS, MCSC, MCDST
Education for Desktop Analyst
Typically a job would require a certain level of education.
Employers hiring for the desktop analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technical, Education, Information Systems, Business, Technology, Associates, Information Technology, Supervision, Engineering
Skills for Desktop Analyst
Desired skills for desktop analyst include:
Client Computing Hardware
Client application packaging and deployment across multiple operating systems
Networking
MS Office
SCCM
Standard Microsoft applications
Active Directory
Basic comprehension of client-server architecture
MS Windows
Applications
Desired experience for desktop analyst includes:
MSCE certificate is preferred
Various peripheral computer equipment, modems, ZIP drives, scanners
Qualified candidates should possess a minimum 5 years of recent, professional, hands on and over the phone technical support experience
BA/BS degree preferred or relative experience
Excellent Customer Service skills (genuine desire to help customers with issues)
Perform daily operations to maintain SLAs and business functions
Desktop Analyst Examples
1
Desktop Analyst Job Description
Job Description Example
Our company is growing rapidly and is looking for a desktop analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for desktop analyst
- Troubleshooting and repairing hardware and resolving network connectivity issues
- Working with hardware and software vendors to procure products and ensuring that new equipment is installed and ready to operate on schedule
- Tracking requests and resolution through system electronic ticketing platform
- Moving equipment, network drops, office furniture and office supplies as needed
- Attends training sessions offered within the group and assists in training workshops for CareCentrix staff
- Provide technical support including installation, deployment and maintenance of company PC, laptops, tablets and LAN hardware, software, scanner, printer problems and various peripherals including air cards, Smartphones and mobile device management
- Frequently work with Mobile Data Terminals (MDT) - Panasonic Toughbooks including setup, updates and periodic maintenance
- Perform bi-annual inspections of LAN Rooms and IT Facilities
- Operate in all of the company's various sites and environments, such as Headquarters Buildings, Power Plants, Substations
- Manage and respond to customer calls via Helpdesk ticketing system
Qualifications for desktop analyst
- Ability to prioritize workload, queue and other assignments
- 1+ year of work experience with a Bachelor’s Degree related to Computer Science or Information Systems
- Centralized antivirus / malware solution is closely monitored
- 4+ years of work experience and High School Diploma / GED
- 1+ year of related work experience with a Bachelor’s Degree in Computer Science and/or Information Systems
- 1+ year of work experience in a related field with a Bachelor’s Degree in Computer Science or Information Systems
2
Desktop Analyst Job Description
Job Description Example
Our company is growing rapidly and is hiring for a desktop analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desktop analyst
- Basic technical understanding of networking technology (Wi-Fi, switches, LAN)
- Receives telephone calls from users having problems using computer software and/or hardware
- Consults with the Technical Services Administrator to identify the next issue to be addressed, and works towards resolution by given target date
- Talks to users to learn procedures followed and source of error
- Determines whether problem is caused by hardware such as printer, cables, or telephone
- Talks with co-workers to research problem and find solution
- Completed end user moves, new employee setups
- Writes or revises systems support policies and procedures
- Installs microcomputers, software, and peripheral equipment
- Interface with third level support including Application Development, LAN/WAN and Server groups
Qualifications for desktop analyst
- 1+ year of work related experience with Bachelor’s Degree related to Computer Science or Information Systems
- Knowledge and experience working with Microsoft desktop/laptop systems, Windows OS and Microsoft Office suite
- Minimum 5 years of experience configuring, supporting and installing PCs and peripherals in a large distributed environment for both Home Office and Stores
- Demonstrated strong organizational skills and proven ability to meet tight deadlines coordinate, prioritize and communicate project statuses
- Must be willing to travel occasionally, work evenings, weekends and holidays and be able to provide 24 X 7 X 365 on-call coverage
- VMWare and Power Shell required
3
Desktop Analyst Job Description
Job Description Example
Our growing company is looking for a desktop analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for desktop analyst
- Assist Network and Server Teams with server and networking support duties
- Troubleshoot basic network issues such as wireless and VPN issues
- Troubleshoot and resolve basic telephony issues
- Candidate must be willing to provide their own active cell phone for management and client communications
- Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS computers, iOS devices in a networked environment
- Frequently work with Mobile Data Terminals (MDT)
- Install and maintain UPS including batteries, agents, ATS, and network switches
- Interface with level support including Application Development, LAN/WAN and Server groups
- Perform computer management and system administration activities
- Provide second-level desktop support, technical advice and assistance to resolve complex desktop and network problems/issues
Qualifications for desktop analyst
- Basic SQL Query experience • Experience supporting PC hardware such as Desktops, Laptops, iOS and Android devices, Local and LAN attached printers and other PC/Mac Peripherals
- Must be a team player and ability to work cooperatively with others, sharing ideas, collaborating and ultimately, putting team goals first
- Must be self-motivated and able to work independently or with team members with little supervision
- Relevant application and system certifications, such as MCSE, MCTS, A+
- 4+ years of work experience with a High School Diploma / G.E.D
- 1+ year of related work experience with a Bachelor’s Degree related to Computer Science or Information Systems
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Desktop Analyst Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of desktop analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for desktop analyst
- Actively interacts with the Software Development team and other departments for CBO needs
- Self-Manages assigned projects
- Develops internal processes
- Share knowledge within the internal support team of common problems
- Ensure calls are accurately investigated and both the cause and the symptom of problems are resolved while taking into account customers' business and operational practices
- Make recommendations for the team on how to improve current practices and standards
- Project a professional image at all times and develop good relationships with Customers and other CDK Departments
- Pro-actively acquire knowledge of the CDK Product suite and associated toolsets , sharing that knowledge across other teams
- Remain current on developments in user workstation and network hardware/software offerings
- Monitor nightly status of backups, addition of users, deletion of users, departments, problem areas, usage statistics
Qualifications for desktop analyst
- Various peripheral computer equipment, dual monitors, printers, scanners
- A background security check
- Bachelor's Degree related to Computer Science or Information Systems with 1+ year of work experience
- 1+ year of related experience with a Bachelor’s Degree related to Computer Science or Information Systems, or a High School Diploma/GED with a 4+ years of work experience
- Expert knowledge of Microsoft Office and Adobe Products, current Windows and Apple operating systems prevalent mobile device operating systems
- Manage new gift card orders, reorders, change in channel, change in ownership, ACH settlement and gift card comp orders through SE creation and order submission
5
Desktop Analyst Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of desktop analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for desktop analyst
- Troubleshooting networks, systems and applications in order to identify and correct malfunctions and other operational difficulties
- Testing of new packaged applications prior to deployment
- Supporting core applications such as Microsoft Office, Flash, Adobe Reader, Shockwave, Java
- Research issues while informing end users of status
- Escalate issues to other members of team as needed striving for resolution of all open issues
- Stay current with system information, changes and updates, developmental education and experience
- Create end user and internal documentation and recommend procedure changes to proactively reduce number of help desk requests
- Keep users and stakeholders informed of progress and status by ensuring all tickets are updated in a timely and accurate manner
- Some domestic travel (mostly local) required
- Receive work tasks through the company's enterprise ticketing system to install hardware and software on desktop and laptop machines
Qualifications for desktop analyst
- Experience with local and network printers required
- A minimum of 2 years of desktop support experience in a business environment
- Someone who is comfortable working in front of executives
- Experience working with laptops – will be supporting at least 700 laptops
- Experience with Avaya or similar
- Experience troubleshooting and supporting Apple, Google and Microsoft based configurations (iPad, iOS, iPhones, MacBooks, Microsoft Windows based desktops/laptops, Android devices and related software like Microsoft Office Suite, Internet Explorer, Chrome, .)