Desktop Engineer Job Description
Desktop Engineer Duties & Responsibilities
To write an effective desktop engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included desktop engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Desktop Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Desktop Engineer
List any licenses or certifications required by the position: ITIL, MS, MCSA, MCP, MCSE, MCDST, MOUS, CCNA, JAMF, PC
Education for Desktop Engineer
Typically a job would require a certain level of education.
Employers hiring for the desktop engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technical, Education, Information Technology, Engineering, Information Systems, Associates, Business, Computer, Technology
Skills for Desktop Engineer
Desired skills for desktop engineer include:
Desired experience for desktop engineer includes:
Desktop Engineer Examples
Desktop Engineer Job Description
- Act as an escalation point for complex technical issues
- Imaging desktop, laptops and virtual machines (and maintain the image)
- Desktop Security (Manages desktop/laptop/tablet anti-virus and malware detection, analysis, and remediation)
- Researching Desktop technology selection
- Guiding desktop engineering standards
- Providing Tier II support (and Tier 3 support coordination)
- Assisting senior level staff members with advanced maintenance and troubleshooting activities
- Supporting and participate in new projects as assigned
- Providing documentation for service team, end user and Tier I support
- Performing moderate to complex system administration tasks across supported technology areas
- Detailed knowledge of automated deployment methodologies and scripting languages
- Bachelors degree (preferably in Computer science, Business or related area) or equivalent education, training and related discipline or experience required
- 5+ years relevant experience with Windows and Mac OS
- Prior experience managing technical resources and IT projects
- Systems Support and Related Accreditation Certification (or equivalent experience)
- Mac experience is a must
Desktop Engineer Job Description
- Manage, maintain and administer various client technologies, such as workstation hardware and software management, mobile device management, security management, certificate management, and patch management
- Research, design and integration of client technologies that strategically interface with our line of business environments
- Develop technical supporting documentation for IT equipment and systems as required
- Training and formal turnover of processes and information to the Client Services Support team
- Develop new technology and engineering best practices
- Must be able to work closely with other skill teams and Lines of Business to understand requirements and design/deliver appropriate solution
- Provide Level 3 support to Client Services Support team
- Adherence to IT policies and procedures to ensure consistent quality of service
- Design custom engineering solutions and delivering third level technical support and to all Capital Markets Businesses
- Deliver quick repair to hardware and software problems and possibly swapping spare equipment
- 10+ years progressive IT experience preferred
- 5+ years relevant experience with Windows and Mac OS preferred
- Familiarity with Windows 2003/2008 R2 and Citrix XenApp 6
- ITI Foundation certification
- Architect and develop automated back end maintenance
- Provide 3RD level support for Capital Markets businesses
Desktop Engineer Job Description
- Participate in projects to provide input from an Engineering perspective
- Experience facilitating Break Glass admin ID’s
- Develop scripts used for deployment automation
- Code and bug fixes based on Jira reports
- 10% Mentors and trains junior team members, on relevant procedures and provides technical guidance
- Provide desktop support for Windows and Mac users
- Monitor Systems Administration of Windows Servers
- Actively monitor systems for any issues
- Provide hands-on administration and technical support
- Able to troubleshoot complex hardware and software defects with low supervision
- Min NITEC in IT/ Engineering or any related field
- Conversant with common PC applications such as Microsoft Office Suite, Adobe suite, Lync conferencing and
- Is able to support Window OS, Microsoft Office suite, Anti-virus software
- Ability to recognize, analyze, and effectively resolve complex issues or advanced technical solutions in a timely and organized manner
- Experience at scale with at least one common desktop/endpoint technology
- Experience with VDI is a plus
Desktop Engineer Job Description
- Provides ongoing support to existing systems as needed
- Monitors operating efficiency of existing systems
- Defines and maintains system/application configurations
- Communicate technical info to peers, vendors and customers
- Can act as the technical lead for medium sized projects (project size or number of projects will increase with level)
- Strong analytical and deep-dive problem solving skills across multiple disciplines
- Cross-trains technical support specialists for the desktop deployment process
- Works with other technology staff for Application Development projects and participates in project planning
- Serves as point of escalation for helpdesk and provides Level II and III support for hardware and OS related incidents by determining appropriate solutions to problems including software, hardware, network, and system integration requirements
- Creates, modifies and documents complex desktop image design defaults, scripted processes and image maintenance procedures
- Develop, Implement and maintain an enterprise deployment and software application packaging infrastructure
- Maintains documentation of all customizations and changes made during the packaging process
- Experienced in scripting language
- 2-factor authentication
- Strong customer service abilities, analytical, interpersonal skills required
- Must be able to obtain and maintain a United States-DoD Secret clearance
Desktop Engineer Job Description
- Support enterprise desktop solutions using industry standard tools, for example Microsoft SCCM, JAMF Pro, AirWatch MDM or other applicable products
- Administration of web-based services (Box.Com, Concur, SalesForce, Hosted Exchange)
- Work as a liaison with third-party IT Engineers and consultants to resolve issues with IT services such as QAD, SalesForce, Box.Com
- Formulate, project manage and execute various enterprise wide infrastructure projects to meet business needs
- Use his/her knowledge and experience to contribute to the end user experience, and the overall technology strategy to meet the firm’s goals
- Utilize their knowledge to deliver and manage a standardized operating environment consisting of over 1500 desktops globally in a 24x7 environment
- Create, modify and streamline application packaging and distribution (using tools such as InstallShield, Wise and ORCA) and utilize application virtualization programs (VMWare ThinApp, Microsoft App-V and similar technologies) to enhance desktop delivery
- Be responsive to ticketed customer service requests, , business needs
- Grasps the essence of new information without repeated training
- Able to complete projects both supervised and unsupervised
- At least 1 year of experience with OS and browser distinction including how third-party software and plugins work with browsers
- 1+ years of experience with Group Policy and Active Directory
- 1+ years of experience in shell scripting such as Powershell
- 1+ years of experience with networking and core Internet protocols
- 1+ years of experience with MS SQL and reporting
- 1+ years of experience with Web Security and Browser Development