IT Desktop Support Job Description
IT Desktop Support Duties & Responsibilities
To write an effective IT desktop support job description, begin by listing detailed duties, responsibilities and expectations. We have included IT desktop support job description templates that you can modify and use.
Sample responsibilities for this position include:
IT Desktop Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for IT Desktop Support
List any licenses or certifications required by the position: ITIL, MCP, ACMT, V3, CTS, MCDST, MAC, HDI
Education for IT Desktop Support
Typically a job would require a certain level of education.
Employers hiring for the IT desktop support job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Computer Science, Education, Associates, Technical, Information Technology, Information Systems, Engineering, Business, Communication, Computer
Skills for IT Desktop Support
Desired skills for IT desktop support include:
Desired experience for IT desktop support includes:
IT Desktop Support Examples
IT Desktop Support Job Description
- Monitor and respond timely to support tickets in the ticket queue(s)
- Document Service Desk ticket tech notes for escalation or resolution of service requests
- Assist with Service Desk tickets in the regional ticket queue in supporting all locations in the region/firm
- Send IT communications to internal customers
- Monitor and respond timely to support tickets in the ITC queue(s)
- Assist with Service Desk tickets in the regional ITC queue in supporting all locations in the region/company
- Send Corporate IT communications to internal customers
- Provide day-to-day support and troubleshooting of workforce Mac & PC systems, applications, mobile devices, A/V and video conference systems, and computer peripherals
- Monitor our internal IT queue and triage/take-ownership of support requests
- Own the new hire onboarding process including provisioning new hire accounts and laptops
- Develops and improves documentation to enhance and support problem
- Take lead on asset and software license management and develop workflows for maintaining accuracy
- Document processes and fixes, and add to our growing knowledge-base
- Participate in our on-call support rotation
- Certifications preferred (A+, server+, network +, MCP)
- 1 year of related work experience required, 3-5 years preferred
IT Desktop Support Job Description
- Deploy / Support all Firm Blackberry’s
- MAC’s
- Frontline Support for all Desktop Software
- Coordinate & Manage Vendor Support
- Support all Application Deployments
- Rack & Stack Data Center Equipment
- Active Directory Services Support
- Print Server (Management & Support)
- Maintain Server / NAS File Security
- Implement & Manage AD Security
- Must be proficient with MS technologies, willing to learn proprietary applications, and support them
- Must be a strong communicator with excellent written, oral, and interpersonal skills
- Firewall Rule Support
- Work as part of a team yet should be independent enough to troubleshoot technical problems on their own
- Manage problem resolution to a satisfactory completion by keeping abreast of assigned tickets and following the proper escalation procedures
- Act as a liaison to vendors' service representatives to resolve problems
IT Desktop Support Job Description
- Perform hardware and software installation, upgrades and configuration
- Tracking of problems, diagnosing issues until a solution is identified and implemented to the customer's satisfaction
- Create and maintain documentation on supported systems and services
- Provide consultation to users for hardware and software acquisitions
- Evaluates and tests new software and its applicability to library operations
- Provides A/V support for programs taking place in the Library, including East Campus libraries and remote facilities
- Configure and support Avaya VOIP phones
- Capture and publish action items and meeting minutes from run to standard governance meeting
- Providing 24 x 7 on-call support as assigned
- Conduct IT Risk Assessments on External Vendor’s system architecture and design to ensure the security requirements meets maturity levels
- The ability to support remote office locations as needed
- Ability to support Windows and Macintosh computers in a complex networked environment
- Must be able to safely lift and carry 50 lbs
- Able to lift/move equipment up to 30lbs
- Able to work a 2 week on / 2 week off rotational schedule in Kuparuk on the North Slope, Alaska
- Ability to give presentations to small or medium size groups
IT Desktop Support Job Description
- Review third party RFP responses with security architects, and evaluate SSAE16 SOC Type 2 reports and similar reports to identify key areas concerning security, risk and compliance
- Assist with internal and external audits and assessments
- Assist with the development of programs to ensure compliance to regulatory requirements
- Perform other IT related assessments as assigned
- Monitor desktop support queue for all US employees, Chelmsford campus (break/fix, move/add/change work) system purchases, refresh requests and delivering new hires on time
- The Team Lead will also act as a liaison to all IT level 3 support teams, foster collaboration, team work and future state
- Oversees rollover coverage of the Service Desk phone line (ext
- Set shift schedules
- Monitor and report staff performance including individual productivity based on resolved ticket volume
- Maintaining and updating Knowledge and FAQ site
- Installation & troubleshooting of Engineering software’s like AutoCAD, Revit, Micro station, Project wise
- Supports both IT Infra & Desk side IT support
- Prior experience as a desktop or field support analys
- Excellent organizational skills with the ability to listen, follow up, attention to detail, and accomplish desired results verbally and/or in written form to appropriately document issues
- Hard working, motivated and self-directed-able to think critically
- Strong experience with both Windows and Apple operating systems
IT Desktop Support Job Description
- Primary support for 1200+ desktop, laptop and printers
- On call 24x7 for 1 week out of 5
- On service desk 1 week out of 5 (different week than on-call)
- Work closely with other Duke entities to provide a contiguous, safe IT environment (Information Security Office, Duke Health Technology Solutions, Duke Office of Information Technology)
- Installation, configuration and maintenance of all supported Windows OS versions and all supported Apple OSX versions
- Installation configuration and maintenance of peripheral devices such as printers, supported smart phones and tablets
- Installation, configuration and support of supported software
- Maintain accurate documentation for hardware/software inventory, support knowledgebase
- Provide end user training for supported hardware, software and procedures
- Maintain user Active Directory (and other) account and group memberships
- Experience with Apple OS and Mac is a plus
- A positive attitude, ability to work well with others and places the customer first
- Associate’s degree required (those on track to complete Associate’s within 6 mos
- Provide AV support for supported conference rooms and DCI IT owned AV equipment
- Support remote access and international travel as needed
- Work closely with systems administrators to provide seamless IT support to customers