Desktop Support Analyst Job Description
Desktop support analyst
provides technical and functional support to internal clients for hardware and software issues such as: operating systems, standard desktop\web applications and printing.
Desktop Support Analyst Duties & Responsibilities
To write an effective desktop support analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included desktop support analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Responsible for administration of Active Directory users
Build, configure, and maintain desktop platform
Configure and troubleshoot computing systems in a diverse environment
Create user accounts, reset passwords, and create groups in Microsoft Windows Active Directory
Provide effective communication on issues to the customer
Responsible for routing issues to the appropriate group, if a resolution is not readily available
Responsible for creating, tracking and submitting purchasing requests
Responsible for printer configurations, deployment and maintenance
Responsible tracking reoccurring problems and trends
Help in keeping an updated and relevant IT Knowledge Base
Desktop Support Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Desktop Support Analyst
List any licenses or certifications required by the position: MCP, MS, MCSA, MCSE, ITIL, ACMT, MCTS, MCSC, MCDST, MTA
Education for Desktop Support Analyst
Typically a job would require a certain level of education.
Employers hiring for the desktop support analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Computer Science, Technical, Education, Technology, Information Systems, Business, Associates, Supervision, Information Technology, Communication
Skills for Desktop Support Analyst
Desired skills for desktop support analyst include:
Active Directory
Configure
PC hardware and the ability to set up
Printers
Rebuild workstations
Standard computer hardware
Relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients
Company desktop operating systems and software
DNS
Copper and fiber wiring and network switches and routers
Desired experience for desktop support analyst includes:
Provide clear and concise communications on upcoming changes, and schedule or unscheduled system outages
Act as a point of contact for 3rd party vendors and technicians
Ability to troubleshoot common issues with handhelds
Providing technical support including installation, deployment and maintenance of company PC, laptops and LAN hardware, software, scanner, printer problems and various peripherals including air cards, blackberry devices and iPhones
Performing monthly updates of Microsoft security patches, anti-virus signature file and other software/application updates
Frequently working with Mobile Data Terminals (MDT)
Desktop Support Analyst Examples
1
Desktop Support Analyst Job Description
Job Description Example
Our company is hiring for a desktop support analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desktop support analyst
- Provide technical support including installation, deployment and maintenance of company PC, laptops and LAN hardware, software, scanner, printer problems and various peripherals including air cards, blackberry devices and iPhones
- Frequently work with Mobile Data Terminals (MDT) - Panasonic Toughbook including setup, updates and periodic maintenance
- Handle disposals of all computing equipment that has become obsolete or unusable
- Monitor and take action on Policed Reports generated by Microsoft SMS, which feeds our Tech Support Dashboard
- Work in all of the company's various sites and environments
- Work with Con Edison's other technical groups during deployment of routers, switches, servers and new technologies as we incorporate them into our environment
- Contact with users on daily basis including employees at all levels
- Manage and respond to customer calls via the ticketing system, HP Service Manager
- Frequently working with Mobile Data Terminals (MDT) - Panasonic Toughbook including setup, updates and periodic maintenance
- Escalate calls where necessary to the Desktop support manager
Qualifications for desktop support analyst
- Provide QA testing for new desktop and mobile platforms
- Help maintain datacenters
- Interface with 3rd level support, including Application Development, LAN/WAN and Server groups
- Work with other technical groups during deployment of routers, switches, servers and new technologies as the company incorporates them into their environment
- Have significant contact with users on daily basis, including employees at all levels
- Ensure that safe work practices are followed and the environment is fully protected in accordance with the company's policy and governmental regulations
2
Desktop Support Analyst Job Description
Job Description Example
Our company is growing rapidly and is looking for a desktop support analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for desktop support analyst
- Train and orient staff on use of hardware and software and its protocols
- Work with the company's other technical groups during deployment of routers, switches, servers and new technologies as we incorporate them into the company's environment
- Responsible for Infrastructures Services within his/her perimeter (Lan, Wan, Server, TOIP, Printings services, .)
- Controlling company budgets (where you have budgetary responsibilities) to meet pre agreed forecasts
- Providing technical support, including the installation, deployment and maintenance of company PC, laptops and LAN hardware, software, scanner, printer problems and various peripherals including air cards, blackberry devices and iPhones
- Monitoring and taking action on Policed Reports generated by Microsoft SMS, which feeds the company's Tech Support Dashboard
- Ensuring that safe work practices are followed and the environment is fully protected in accordance with the company's policy and governmental regulations
- The successful candidate will have experience of supporting internal customers either face to face or over the phone
- Undertake a wide variety of support calls and provide an efficient support service to all internal customers, ensuring all targets are met including focusing on priority calls
- Solve issues for moderately complex problems
Qualifications for desktop support analyst
- Contribute to work flow or process change/redesign to the team
- Apply policies to situations with minimal interpretation
- Provide technical support including installation, deployment and maintenance of company PC, laptops and LAN hardware
- Work with Mobile Data Terminals (MDT)
- Manage and respond to customer calls via the ticketing system
- Provide technical support for various issues that may arise
3
Desktop Support Analyst Job Description
Job Description Example
Our growing company is hiring for a desktop support analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desktop support analyst
- Collaborate with other technical groups during deployment of routers, switches, servers and new technologies
- Work with the company's other technical groups during deployment of routers, switches, servers and new technologies as we incorporate them into our environment
- Ensure that safe work practices are followed and the environment is fully protected in accordance with the company policy and governmental regulations
- Assist in areas of technical specialization
- Troubleshoot and repair hardware and software issues with Apple/Mac and Windows client computers
- Create, receive, and resolve end user incidents and requests while maintaining response and resolution SLAs
- Install client software and drivers
- Create and update workstation software images
- Create documentation for workstation-related systems and software
- Provision and maintain workstation data backups
Qualifications for desktop support analyst
- 4+ years of of work experience with a High School Diploma / GED
- Experience in a Service Desk or Desktop Support Environment required
- Experience with Windows 7 and Windows Server environment required
- Experience working with TCP/IP and network connections preferred
- Aid management in selecting workstation-related solutions, as needed
- Support and resolve Mac Keychain issues
4
Desktop Support Analyst Job Description
Job Description Example
Our innovative and growing company is hiring for a desktop support analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for desktop support analyst
- Perform analytical, technical work in the planning, design and installation of desktop PC systems
- Confer with end users (customers) to analyze hardware/software requirements
- Educate customers in the use of desktop PC systems
- Supports specific insurance departments and their individual needs
- A successful candidate will have the necessary customer service skills to work with all levels of our organization
- Setting up laptops and iPads
- Building machines
- Labeling boxers to ship out
- Solid technical skills with Windows O/S, AD
- Provide technical support internal and work from home customers
Qualifications for desktop support analyst
- ACMT, A+, and MTA certifications are desired
- A basic understanding of ITIL principles is desired
- Experience with Microsoft-based operating systems with an emphasis on Windows 7
- Experience with using and troubleshooting Microsoft Outlook issues in a network environment
- A strong knowledge of Apple OS X
- 2+ years setup, configuration, troubleshooting of hardware and software (Windows and Mac OS)
5
Desktop Support Analyst Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of desktop support analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for desktop support analyst
- Manage RF gun support and management using technologies and tools such as Wavelink and Motorola
- Resolve hardware, software, and network connectivity issues
- IT support professional for 100 employees
- Escalate issues that are not resolved
- Troubleshoot and resolve end user IT issues
- Provide technical support including installation, deployment and maintenance of company PC, laptops and LAN hardware, software, scanner, printer problems and various peripherals including air card and iPhones
- Monitor and take action on Policed Reports generated by Microsoft SMS, which feeds the Tech Support Dashboard
- Work with the company's other technical groups during deployment of routers, switches, servers and new technologies
- Monitor the help desk queue (email and phone)
- Respond to user support requests in person, over the phone, verbally and by email
Qualifications for desktop support analyst
- Bachelor’s Degree related to Computer Science or Information Systems with a minimum of 1 year of work experience in related fields, or a High School Diploma/GED with a minimum of 4 years of work experience
- The ability to setup and troubleshoot Android and iOS support, printer support, rollout and deployment (Altiris), Service Now or similar ticketing system
- Basic networking principles
- Mobile Messaging device support
- SCCM Administration/troubleshooting
- Full Disk encryption product support/admin