Desktop Support Job Description
Desktop support
provides local and US IT support involving PCs, printers, mobile phones, IP phones, applications, and peripheral devices.
Desktop Support Duties & Responsibilities
To write an effective desktop support job description, begin by listing detailed duties, responsibilities and expectations. We have included desktop support job description templates that you can modify and use.
Sample responsibilities for this position include:
Provide in-person desktop support for Windows 7 Operating Systems, Microsoft Office Suite 2010, Microsoft Outlook / Exchange, HP hardware, printers and peripherals
Interact with vendors to facilitate repairs of hardware, printers, laptops and desktops
Operational understanding of computer management using SCCM
Trouble shoot network connectivity on computers, printers, copiers
Troubleshoot and repair printers by replacing internal components such as formatters, maintenance kits, rollers
Demonstrate expertise in a Windows OS environment and advanced troubleshooting skills
Answer emails and telephone calls from Tech Support Help Desk Support
Provide day-to-day onsite and remote support for users in a variety of work environments
Coordinate with Training department on writing manuals or job aids for computers users
Log all calls or emails to a tracking system
Desktop Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Desktop Support
List any licenses or certifications required by the position: CE, MCP, MCDST, ITIL, MCSA, MSCE, MIS, BA, A+, ITSM
Education for Desktop Support
Typically a job would require a certain level of education.
Employers hiring for the desktop support job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Technical, Business, General Office, Math, Oral Communication, Networking, Computer Science, Education, Associates, Computer
Skills for Desktop Support
Desired skills for desktop support include:
Active Directory
Processes and resources to perform analytical and technical tasks on PC systems
Printers
DHCP
DNS
Mobile devices
SCCM
Windows
TCP/IP
IT Disaster Recovery process and procedure
Desired experience for desktop support includes:
Close out pending service ticket requests in the tracking system
Escalate new issues to Tech Support III
Provide backup coverage for night operations
Provide both pre and post-sale Tier1-2 level support
Conduct training sessions, workshops, and assist with product seminar and trade show set-up, teardown, and representation
Determine conceptual requirements of system designs and implement with the support of Project Engineering, Technical Support and Inside Sales groups
Desktop Support Examples
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Desktop Support Job Description
Job Description Example
Our growing company is looking for a desktop support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for desktop support
- Manage and update group memberships
- Add and remove users to and from Google Apps and Pactime
- Oversee Google Account migrations
- Order computers and related supplies for staff
- Assist staff with connectivity issues and various tech problems
- Work with Bloomberg IT team to rewire desks and phone lines and hook additional printer up to network
- Provide problem determination, definition and resolution stemming from systems problems reported by system users
- Identify the need for changes regarding procedures that relates to the integration of computers, software, and workflow in support of systems
- Train computer users (one-to-one) in the general operation and maintenance of the personal computers and related software
- Assist in the testing of all new and changed software to ensure Quality Control and performance standards are met
Qualifications for desktop support
- Deep understanding of Google systems and functions
- Conduct performance evaluations and makes necessary adjustments to the environments to ensure peek performance
- Coordinate office moves and the associated equipment install or re-install with end-user departments and other Information Services functions
- Research the effects of non-supported software upon the system and the efficient operation of daily activities
- Operate within the hospitals guidelines for handling software and hardware maintenance and support
- Participate in the evaluation and planning of both current and future projects
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Desktop Support Job Description
Job Description Example
Our innovative and growing company is looking for a desktop support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for desktop support
- Perform desktop and laptop system deployments using single image
- Perform troubleshooting of supported desktop applications
- Responsible for accurate tracking of assets supported by Desktop Support
- Document system problems and resolution for future reference
- Monitor company policies, procedures, and standards to ensure compliance is met
- Routers, switches and server experience
- Support mobile device hardware (ipad, iphone)
- Replace hardware on computers such as fans, hard drives, ram
- Re-image computers that require full refresh of drivers and software
- Troubleshoot video conferencing systems for connectivity, sound and video problems
Qualifications for desktop support
- An understanding of trading support applications, such as Reuters, Bloomberg, , an advantage
- Maintain inventory of MIS computer equipment
- Troubleshoot cell phones for email connectivity to LAS exchange server
- Monitor and update Footprints queue
- Train and orient staff on use of the LAS hardware and software and it’s protocols
- Set up conference room with audio and video equipment for presentations, trainings and attorneys CLE credit sessions
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Desktop Support Job Description
Job Description Example
Our company is searching for experienced candidates for the position of desktop support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for desktop support
- Configure Network copiers for scanning and printing
- Research and recommend A/V equipment that meets our needs
- Identify root caused, and provide technical sharing, advice and guidance to team members
- Handle Market Data / Network / Presentation / Video Conference / Voice related incidents and requests
- Take lead, or participate on technical, and project meetings
- Continue to enhance and grow technical knowledge and skills regarding to PC \ Mac support, servers, networks
- Candidate will be responsible for supporting internal users
- Deploying new hardware when needed
- Writing up and clearing tickets
- Candidate must hold compTIA A+ CE certification within 60 days of hire date
Qualifications for desktop support
- Experience with asset management systems and procedures – asset tagging, labeling, audits
- Desktop/Laptop imaging for New/Temp hires, Break Fixes
- PC Hard drive Wipes and Backups
- Packaging and shipping
- Creating Shipping labels and return labels
- Creating Instruction set and put inside the Package
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Desktop Support Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of desktop support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for desktop support
- Provide desktop support for basic issues with PCs, Windows, and Microsoft Office
- Candidate must hold compTIA A+ CE certificaiton within 60 days of hire date
- Coordinating and managing technology work orders ranging from minor repairs/enhancements to major incidents
- Participating in monitoring systems/network activities, responding to phone calls and alerts, diagnosing problems and notifying appropriate parties as defined by documented procedures
- Using existing documentation to identify, troubleshoot and repair problems
- Provides technical Desktop Support for the core components of the client's infrastructure desktop environment, including client, server and LAN/WAN services
- Support infrastructure systems based on innovative, industry-standards
- Build and replace desktop hardware, isolate and resolve system problems, analyze support patterns to proactively prevent issues
- Research and develop new support processes, and assist with strategic planning of shared computing services
- Take part in specific projects (in coordination with the team Manager and maintain all 2nd level responsibilities)
Qualifications for desktop support
- Managing Equipment inventory
- Thorough understanding of NetSuite or Coupa or similar accounting ERP system best practices
- Familiarity with IT Incident Management, Change Management, User Access Management processes and tools
- Perform hardware and software support on end-user laptops and desktops
- This position will be responsible for creating deployment packages for a wide range of applications used
- Familiarity with Microsoft platforms and operating systems
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Desktop Support Job Description
Job Description Example
Our innovative and growing company is looking for a desktop support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for desktop support
- Focus on supporting the end user and the business and provide timely solutions within the SLA requirements
- Supports and maintains IT managed network infrastructure in coordination with enterprise network team
- Supports and maintains IT managed server infrastructure in coordination with enterprise systems team
- Day-to-day operational service and support for desktop services
- Design, installation, configuration and maintenance of a comprehensive IT infrastructure with a focus on
- This position provides primary support for the Desktop Hardware Refresh project
- This position performs at a moderate to some complex level of complexity with a medium level of proficiency under general supervision
- Pull users data from PC to backup drive on the network (Desktop, Favorites, My Documents)
- PC Image refresh and builds
- Remove and install new PC and peripheral equipment
Qualifications for desktop support
- Well dressed and neat in appearance (understanding that he or she is representing the IT dept)
- Self-starter and works well on their own
- Eagerness to learn and adopt new technologies
- Have the ability to troubleshoot Outlook 365 / Exchange email issues on PC's and Mac
- Knowledge in utilizing JAMF Casper Suite and Microsoft System Center Configuration Manager
- Familiarity with SOX, PC, and HIPAA