HP Support Job Description
HP support
provides technical expertise and end-user support in the areas of Microsoft Windows 10, Microsoft Office Suite 365, Common off-the-shelf applications, SCCM Remote Connectivity Platform, network/local HP and Canon printers.
HP Support Duties & Responsibilities
To write an effective HP support job description, begin by listing detailed duties, responsibilities and expectations. We have included HP support job description templates that you can modify and use.
Sample responsibilities for this position include:
Leading post-sale support and driving deep strategic relationships for assigned key HP delivery partners and/or customers of significant scope and complexity at the country or Nordics level
Drive assigned delivery partner relationship, financials, performance, compliance, corrective action plans
Working in a collaborative and a cohesive manner with key HP business units you will work across functions to lead solutions for customer problems, provide installed base performance data and analysis, proactive information where applicable, act as a single point of contact for the country sales teams, be the CS advocate in the country
Plays an important role for retention and business growth by ensuring exceptional customer experiences and by proactively acting on indicators from the country teams through direct feedback, customer assessment programs and through engagement with sales & support teams and ensures quality & company competitiveness
Responsible for services margin contribution for a set of delivery motions or services
Utilizes in-depth understanding of customer business and complex requirements to develop and validate the solution, and demonstrate services added value
Multi country responsibility
Working with regional teams to represent the performance on behalf of the service delivery partners covered
Apply advanced technical knowledge to operate technology areas
Ensure the availability, health and end to end administration & L3 level end user support of the HP ALM (Quality Center) Application & track the support cases in JIRA\REMEDY
HP Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for HP Support
List any licenses or certifications required by the position: CISSP, ITIL, QC, ALM, HP
Education for HP Support
Typically a job would require a certain level of education.
Employers hiring for the HP support job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Technical, Computer Science, Education, MBA, Systems Engineering, Business, Information Technology, Marketing, Arts, Engineering
Skills for HP Support
Desired skills for HP support include:
Combination of above
Membership and billing
Customer service
Medical terminology
Claims processing
MQ and
Connex Advantage Authorization Processor
EFT transaction processing –
SQL
Salesforce.com and AS400
Desired experience for HP support includes:
In depth skills on building regression automation test suites using QTP/UFT and selenium
4-6 years related experience in a telephone support position in a service or end-user support environment
Bachelor Degree in engineering or Business or equivalent experience
2+ years to establish proven track record in Service Management
Basic experience in one of the related disciplines of service delivery
Fluency in English and Swedish is required
HP Support Examples
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HP Support Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of HP support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for HP support
- Perform sanity checks on HP ALM environment to share Infrastructure Requirements on existing to Infrastructure Partner
- Troubleshoot registered cases by end users on HP ALM (Quality Center) & follow mandatory SLAs to resolve the issues
- Perform integrations checks & implement HP ALM(QC) with other tool integrations
- Participate in HP ALM existing integration implementation with JIRA & TFS project by project
- Perform full-fledged trainings, presentations, coaching, seminars on HP ALM(Quality Center) to group of users
- Perform & Participate in tool evaluations, integrations and roll out at group level
- Configure auto-email rules
- Perform Complete Migration of ALM to ALM or legacy projects to ALM
- Participate in beta product testing on upcoming testing products by vendor
- Coordinate with other HP ALM Experts & other tools experts within the team
Qualifications for HP support
- Ability to create custom reports using excel and OTA/API functions, based on the user requirements
- Negotiation skills - ability to resolve complex post sale issues in troubled strategic accounts
- Knowledge of support and service processes
- Some knowledge of sales & support structures
- Partner manager, support manager, delivery manager, operational manager or comparable past experience is a plus
- 2 to 4 years of end to end experience in HP ALM (Quality center) as tool administrator is must
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HP Support Job Description
Job Description Example
Our innovative and growing company is looking for a HP support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for HP support
- Close follow up on channels KPI vs
- SEO Evangelist
- Supplies Search Team Lead with regard to Search Engine Optimization
- Drive SEO improvements for Supplies pages on HP and Partner sites
- Mobilize the broader HP organization in service of SEO
- Partner with the content team to
- HP ALM and UFT tool installation
- HP ALM site and project administration
- ALM and UFT configuration and maintenance
- Including answering functional and technical queries
Qualifications for HP support
- Experience in building and managing HP Tools end to end infrastructure\environments
- Hands-on experience in Installation, Setup, Configure and Customize HP ALM (Quality Center)
- Experience with sub products HP Sprinter, Site Scope, HP ALM Synchroniser is must
- Integration Experience with HP Tools with Third party plug-ins\products
- Ability to apply patches, version upgrades and migrations
- Experience in providing in-depth training on ALM (Quality Center) features and functions
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HP Support Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of HP support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for HP support
- ALM Project migration, restore and archive
- ALM Report creation and generation
- ALM Integration with other tools like ClearQuest
- ALM patch upgrade
- Licensing Support / issue resolution to teams using UFT
- Must be able to resolve user support tickets
- Must be able to resolve problem ticket and user issues
- IGrafx Origins Suite administration
- IRise Application End User Support
- Partner Special Pricing Support - working with Big Deal team to create new Big Deals for newly adopted contracts, add partners and products, update and renew expire Big Deals, rectify pricing and product discrepancies as needed
Qualifications for HP support
- Ability to provide in-depth training on ALM features and functions
- Knowledge on HP ALM Requirements Management Module is advantage here
- Ability to multitask and work independently and meet expectations within projected timelines
- Excellent verbal & technical writing skills to effectively communicate with end-users and business partners
- An understanding of the Electricity industry and the regulatory environment that governs the industry is preferable
- Experience of producing and using MI to identify trends and achieve results
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HP Support Job Description
Job Description Example
Our growing company is looking to fill the role of HP support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for HP support
- Research Special Pricing issues and resolve as needed
- Answer Partner and Sales inquiries on Special Pricing
- Public Sector Contract Reporting- as needed
- Assistance with additional projects relating to Public Sector programs, as required
- Provide HP Project Manager with weekly tasks and accomplishments, as required
- Apply growing technical knowledge to operate a technology area
- Resolve routine in-scope technical incidents independently
- Works with the Data Scientist and Director HCA Customer Planning to prioritize individual and key account customers nationally and regionally based on 5-year portfolio value and influence
- Work with CFT Analytics Manager, ED Commercial Customer Facing Teams and Regional Customer and Account Directors to optimize regional budget allocation, territory footprints and assign customer orchestrators and key account managers to our highest priority customers/groups on an annual basis
- Leads the development and implementation of the new CFT Planning Process including the development of plans for individual customers and key accounts
Qualifications for HP support
- Commercially aware with a developed understanding of the environment in which you operate, openly accepting, promoting and managing changes to existing working practices as the business evolves
- Previous exposure to financial performance measures
- A proven ability to challenge decisions and drive process improvements, not afraid of speaking out
- Excellent communication and interpersonal skills.Driven and enthusiastic individual, persistent in their approach to delivering against agreed business objectives
- Confident in use of Microsoft Word, Excel and Powerpoint
- Driving licence as there is a requirement from time to time to travel (across the UK) to off-site meetings with third parties brokers and customers
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HP Support Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of HP support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for HP support
- Is responsible for communicating expectations and best practices by which customer facing teams will orchestrate the implementation of plans with customers in real time (cross-functional, cross-brands/TAs, face-to-face vs digital/virtual)
- Accountable to ensure a consistent and high level of customer-centricity and execution excellence in the mindset and manner in which our cross-functional teams develop and implement customer and account plans and orchestrate the customer experience, helping BICL become the most relevant and trusted healthcare partner and the leading pharma company in customer satisfaction and value share in our therapeutic areas of focus
- Will provide feedback on business rules for campaign automation and customer orchestration and adaptation over time
- Develops cross-functional team capability in the optimal use of CFT Planning and Customer Orchestration/Account Planning
- Develops training programs, tools and materials to support the implementation of the process and assesses current cross-functional team capabilities and recommends strategies and training plans to develop best in class skills in customer experience orchestration
- Assists in assessing CFT capabilities and quality of calls across the Regions
- Assists in maximizing efficiencies across the regions, supporting the Regional Customer and Account Directors and execution of other projects as assigned
- Acts as an agent of change within the broader organisation to support a culture of performance, agility, intrapreneurship and accountability
- Indirect Fulfillment Price Lists - creation, updates, management, distribution and ongoing monitoring of price list
- Indirect fulfillment email box Management, including turnaround time
Qualifications for HP support
- Experience with Search Engine Optimization a must
- Proficient with key Search reporting tools, Brightedge certification a plus
- Advanced Excel/Data base capabilities
- Self-directed with a passion to continue to learn and grow
- High energy and loves working with a team
- Strong critical thinking and presentation skills