Desktop Support Technician Job Description
Desktop support technician
provides PC hardware and software support with majority focus on the Microsoft Windows platform.
Desktop Support Technician Duties & Responsibilities
To write an effective desktop support technician job description, begin by listing detailed duties, responsibilities and expectations. We have included desktop support technician job description templates that you can modify and use.
Sample responsibilities for this position include:
Perform email account maintenance & minor network administration - active directory
Local office hardware (printers, faxes, VC equipment, telecom) and network troubleshooting
Install and maintain Windows and Mac operating systems
Experience with IMACD, Smart Hands and Windows
Provide break/fix support for Lenovo and Dell PCs in a Windows 7 environment
Facilitate helpdesk requests and field inquiries/problems
Provide updates to users on progress and completion of requests
Install, repair and configure PCs, laptops, peripherals, and other end user equipment
Maintaining ticketing system daily performance of computer systems
Performing hardware and software installations
Desktop Support Technician Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Desktop Support Technician
List any licenses or certifications required by the position: MCP, ITIL, CE, MCSE, CNE, MCSA, MSDT, JSS, ACMT, TIA
Education for Desktop Support Technician
Typically a job would require a certain level of education.
Employers hiring for the desktop support technician job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Computer Science, Technical, Education, Associates, Information Technology, Computer, Computing, Information Systems, Supervision, Business
Skills for Desktop Support Technician
Desired skills for desktop support technician include:
Active Directory
Processes and resources to perform analytical and technical tasks on PC systems
Windows
Printers
Microsoft Office products to assist end - users with technical assistance for hardware and software
DHCP
Group Policy
Terminal Servers
DNS
Desired experience for desktop support technician includes:
Basic understanding of Wired and Wireless Networking concepts,general trouble-shooting steps, and network tools (Ping, Pathping, Trace route)
Understand computer imaging concepts
Minimum 4-5 years experience in an Desktop IT support role
Requires a bachelor’s degree in computer science or equivalent training/education
Apple certified technician is a plus
Bachelor's degree in computer science or a computer-related field
Desktop Support Technician Examples
1
Desktop Support Technician Job Description
Job Description Example
Our growing company is looking to fill the role of desktop support technician. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for desktop support technician
- Prioritize and schedule Task/Tickets
- Provide first level support for networking and application issues
- The associate is expected to be fully functional and self-directed
- The associate is involved in technical, development, or account related projects or processes that may be complex and/or critical to the company, organization, or unit
- The associate may be expected to utilize his/her technical (area of) expertise on fairly complex, high-priority projects and/or processes
- The associate may be expected to lead a fairly complex, high-priority project and/or process
- Performs Advanced troubleshooting of hardware on laptops/desktops
- Able to install & troubleshoot any & all peripheral device
- Applies advanced knowledge of OS & able to troubleshoot most issues within
- Able to install all software & perform level 1/2 support
Qualifications for desktop support technician
- Broad functional knowledge of desktop computer hardware and networking principle and system administration
- Versed in maintenance/diagnosis tools and skillful at troubleshooting
- Knowledge of Scripts is an advantage (Batch files, VBScript)
- Good Knowledge of networks, protocols and IT security
- 2+ years of technical services background
- Experience in Backup and Recovery procedures
2
Desktop Support Technician Job Description
Job Description Example
Our growing company is looking to fill the role of desktop support technician. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for desktop support technician
- Physical demand and Work Environment Medium – Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently
- Worker is subject to both inside and outside environmental conditions
- Investigate and resolve complex incidents / problems, working with the customer, other teams and vendors where necessary in line with priority/business impact, ensuring SLAs are met
- Analyse incident trends to be able to provide proactive support to improve performance and service to clients
- Provide technical input to internal project teams
- Responsible for the management of all site IT assets
- Install, repair, and perform preventative maintenance of PCs and peripheral systems
- Provide upgrades and back-ups of software and hardware applications at the desktop level
- Assist with on-site installation and maintenance of systems for users
- Respond to and solve workstation, application and server issues
Qualifications for desktop support technician
- Customer service oriented-constant interfacing with demanding customers
- Ability to exhibit a sense of urgency working on projects or support issues, partner with others to achieve project goals or remediate issues and follow up until goals are achieved and issues are resolved
- Ability to adhere to IT policy and procedures and to understanding of ownership
- Willingness to provide local and remote support for 250+ users
- Two- or four-year college degree in related field
- Must have excellent interpersonal skills, and be comfortable dealing with high-level executives other end-users
3
Desktop Support Technician Job Description
Job Description Example
Our company is growing rapidly and is looking for a desktop support technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for desktop support technician
- Example- install Adobe on a computer (SW) OR set up a microphone in the conference room (HW)
- Use TrackIt helpdesk ticketing system
- Maintains, analyzes, troubleshoots, and repairs computer systems (PC & Apple), hardware and computer peripherals, including mobile devices (iPhone, iPad, Android)
- Provide technical support for warehouse personnel and systems
- Provide telephone, email and in-person support for the office and field personnel
- Set up and maintain user desktop environments
- Perform installation, setup and maintenance of personal computers and local area networks (LAN) including hardware and software
- Perform software upgrades and weekly backup of critical systems
- Perform duties as network administrator in maintaining security, providing training and support to all users
- Maintain security providing training and support to all users
Qualifications for desktop support technician
- Experience with supporting mobile device
- Experiences in supporting Mobile devices for iOS and Android
- Identify and implement methods for measuring and improving End User service satisfaction
- Provide technical support to end users on technology related incidents and questions
- Ensure that the support of End User systems meets the continual need of the business and executive team
- Leverage supplier agreements to deliver high quality technical desk side support to the End Users
4
Desktop Support Technician Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of desktop support technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desktop support technician
- Repair desktops, laptops and printers by replacing motherboards, HD’s power supplies printer maintenance kits, fusers and rollers
- Configures and provides support for mobile devices (iPhones, iPads)
- Address/resolve IT incidents/service requests and/or escalate to the appropriate upper Tier IT teams when necessary
- Installs and configures other devices and peripherals as instructed
- Perform preventative maintenance and setup for a variety of computer related equipment, including audio-visual conferencing systems and conference rooms
- Assist with the creation and maintenance of local site IT systems documentation
- Contact users via phone and assist with changing over their VPN connections
- Provide user support over the phone
- 90% of support is handled remotely over the phones
- Provide basic software support for end users
Qualifications for desktop support technician
- Network Systems and various software (Windows Operating Systems, Microsoft Office, and Communication Technology)
- Advanced knowledge of installing, maintaining, and troubleshooting Windows 7, 10 and Apple OSX
- Optimise the support arrangements with existing and new service providers to ensure the technology support continues to meet business need
- Maintain knowledge of new and existing technologies, and provide consultancy to the End Users
- Excellent knowledge of iPhones + AirWatch, Mobile and email technologies
- Knowledge of Microsoft Office Suite and Exchange an advantage
5
Desktop Support Technician Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of desktop support technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desktop support technician
- Respond to requests for IT assistance directly from corporate and field users, or as escalated from Service Desk support
- Manage IT request tickets in a Service Management System as assigned in compliance with IT department processes
- Configure laptop and desktop computers for new hires and upgrades for existing personnel when required
- Install business supported applications using IT software distribution technologies
- Maintain accurate user equipment inventory
- Support large scale meetings
- Process terminating employees (recover hardware, archive local files, prep hardware for redistribution)
- Some travel to other corporate offices may be required
- Provides troubleshooting of hardware, software, network, and telephony issues
- Activities include recognition, research, isolation, resolution, and follow-up
Qualifications for desktop support technician
- Experience of working with Apple Mac’s, iPad’s and iPhones
- Knowledge of with Active Directory environment
- Ability to use feedback for the positive benefits of the organisation
- Excellent follow up skills to see task through to resolution and communicate problem status to end users such as notification of completion, notification of delay and explaining rationale
- Solid Knowledge of infrastructure architecture, methodologies and processes
- Understanding of Active directory and file systems and Virtualisation technology including VMware