Process Support Job Description
Process Support Duties & Responsibilities
To write an effective process support job description, begin by listing detailed duties, responsibilities and expectations. We have included process support job description templates that you can modify and use.
Sample responsibilities for this position include:
Process Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Process Support
List any licenses or certifications required by the position: ITIL, RPA, PMP, MCP, V3, DMAIC, PC, HEPA, EUFO, APICS
Education for Process Support
Typically a job would require a certain level of education.
Employers hiring for the process support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Engineering, Education, Business, Technical, Science, Computer Science, Chemical Engineering, Management, Business/Administration, Finance
Skills for Process Support
Desired skills for process support include:
Desired experience for process support includes:
Process Support Examples
Process Support Job Description
- Maintain optimum spray booth conditions – re-tape, sensor check, clean
- Maintain work and lab areas at high levels of 5S organization and cleanliness
- Enter and obtain Work Order information in MAXIMO applications
- Work cooperatively with supervision to reach lab and team goals, participate in team meetings
- Applies process engineering principles and expertise during project development and in support of other refinery departments as needed
- Identifies long-term improvement opportunities to improve unit(s) profitability and optimize efficiency
- Support new product launch engineering tasks such as developing and Writing Process Description, PFMEAs and SOPs.ent and carry out shop floor implementation tests for new manufacturing processes, based on PFMEA, documenting results in Technical reports
- Ensures stable and efficient production of dental prosthetic products utilizing different machine types, technologies, and processes
- Perform project engineering tasks including implementation and validation (IQ, OQ, PQ) of new production processes and workflows
- Create and train production employees on standard operating procedures (SOP’s)
- Minimum 5-7 years of experience working as a change management or process professional
- Strong communication skills – both written and verbal, and active listening
- Ability to switch between strategic and tactical thinking – seeing the bigger picture, but yet being able to manage details in project plans
- Bachelor’s degree (Mechanical, biomedical or related technical field) and 0 to 3 years minimum engineering experience
- Graduated with a Bachelor or Master degree in Computer Science, Engineering or related fields
- Development skills in the area of ABAP and ABAP OO
Process Support Job Description
- Support and contribute to continuous improvement activities (“Lean 6-Sigma”)
- Demonstrate “can-do” approach and dedication to solve equipment and process issues to keep the machines and production lines in full service
- Support Global Process Owners (GPOs), colleague engineers and management on various projects
- Travel to off-site facilities and co-travel with department members or external employees to participate in NBC programs for support or training activities
- Educating and communicating to Seller Support stakeholders and teams on project objectives, goals, methodology and success measures, including deep dive protocols and data analysis results
- Gather, structure and evaluate innovation ideas
- Maintain and improve the database of innovation ideas
- Create and maintain a living dashboard to display progress
- Prepare internal communications regarding calls for ideas and innovation portfolio
- Help produce business cases for steering board
- Experience on performance analysis and data consistency analysis
- Knowledge of other platforms and applications will be an added advantage
- Self-motivated, open minded and ability to learn new areas and technologies quickly
- A good team player with good presentation and time management skills
- Exceptional verbal and written English communication skills with the ability to effectively communicate with a diverse group of customers, partners, and colleagues
- Willingness to travel to customer sites (up to 70%), and interested in customer support oriented work with a results-oriented approach
Process Support Job Description
- Analyze current process and make recommendations for agile process change
- Assist innovation manager in workshop organization
- Establish and direct deployment/implementation of proactive measures across MMD Animal Health Sterile facilities to enhance and sustain aseptic programs
- Ensure compliance to internal standards and regulatory guidelines
- Develop and Lead with other AD’s the Sterile Community 'Forum' within the Animal Health network
- Provide Media Simulation and Sterility Failures Investigation support
- Creating Paragon Workflows to surface new operations processes to the Seller Support Contact Center Associates
- Communicate Readiness, Supportability, and Knowledge updates to a core Support audience
- Participate in cross-functional content development projects related to Case Management, Salesforce processes, and other initiatives to drive quality service delivery
- Continuous growth of expertise in Support Processes
- Played the role of development lead is highly preferred
- Experience in customer facing maintenance team
- 1 + year experience in CAD / CAM with 5-axis CNC milling machines
- 1+ year of experience in manufacturing and/or process development preferably in the medical device industry
- Prior work experience with the execution of equipment qualifications IQ/OQ) and process validations
- Relevant work experience in processing of ceramic materials and/or manufacturing in a regulated industry, such as medical, aerospace or automotive
Process Support Job Description
- Responsible the administration of Problem Management for the Collections Department and for the management of suspect products including responding to product or procedure questions from staff at blood drives
- Serve as project lead for regulatory procedure implementation and process improvement initiatives as assigned
- Assist with management of suspect products including the investigation and gaining control of the products
- Process collections related problems through the problem management system
- Attends and actively participates in GEMBA walkthroughs, 5S, Kaizen events, or any other operations, lean six-sigma, quality safety or environmental training/initiatives as required
- Continuous follow-up on KPIs using Business Warehouse and MS Office skills on regular basis in adherence to the GFPS Tools
- Standardise GFPS tasks across the regions and work closely with sales, internal sales, factories and external customers as needed
- Adhere to the SOPs for all agreed Global/Regional processes
- Co-coordinating and testing for the GFPS Projects liked to Delivery Service with IT and respective stakeholders (factories, fulfillment, production, internal sales)
- Identifying areas of improvement on Global Reporting/ Regional and Sub-Regional Reporting, standardization and ensure timely updation of the data through collaborative efforts with respective regions
- Knowledge in Lean 6-Sigma methodology
- Efficient computer skills with Microsoft Office
- Successful completion of DMAIC project
- Master’s degree in related field (technical or MBA)
- Bachelor’s degree with 7 years of industry experience, with 5 years in a Regulatory area and experience with technical systems in a regulated environment or Master’s Degree and a minimum of 5 years of industry experience, with 4 years in a Regulatory area and experience with technical systems in a regulated environment
- Degree in Biotechnology, Life Sciences, Engineering or related discipline
Process Support Job Description
- Define procedural objectives and deliverables based on audience
- Work effectively with peers, subject manager experts, and other business partners using strong advisor/partnering skills
- Identify areas of process improvement by working collaboratively within the organization
- Create, edit, and maintain high quality, standardized, procedural documentation for a global support workforce
- Coordinate the review and approval of procedures and other documentation
- Manage projects with a proven track record of handling multiple deliverables and meeting deadlines
- Prepare articles, weekly latest news, and department wide communications to effectively communicate technical and procedural information
- Partner with department Trainers to to facilitate team trainings as needed
- Creating Paragon Workflows to surface new and existing operations processes to the Seller Support Contact Center Associates
- Engaging with key stakeholders and teams (Training, IT Development, Seller Experience and field Operations) to gain alignment on project charters, implementation plans and success metrics
- Minimum of 3 years of hands-on experience in Manufacturing Science & Technology, manufacturing support or Process Engineering for biologics
- Forklift driving expereince is a requirement
- Bachelor of Science degree in Microbiology or related discipline
- Extensive hands on experience in the development of aseptic programs include media simulation, smoke studies, Clean Room Qualification, Steam-in-Place validation, Environmental Monitoring
- Junior undergraduate students majoring in MIS, Computer Science or business with some technical knowledge
- Your graduation date should be clearly stated