Process Coordinator Job Description
Process coordinator
provides guidance and coaching to managers and employees on Human Resources policies, procedures, systems, programs, policies and procedures.
Process Coordinator Duties & Responsibilities
To write an effective process coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included process coordinator job description templates that you can modify and use.
Sample responsibilities for this position include:
Assist in creating new and revised policies and procedures
Create, maintain and enhance Excel reports/audits to ensure compliance with federal laws and company guidelines in order to minimize losses and legal concerns
Manage and update visual management in support of the company’s well-managed imperative
Advocate for high quality execution and process management best practices
Pro-actively contribute to process improvement efforts
Track and prepare data and reports on key operation standards for supply chain excellence
Prepare flow charts and processes
Prepare training documents and training sessions
Prepare Supply Planning / Planners Book
Propose identify repetitive/operational tasks to be transferred to GBS and do the proper link with GBS for implementation
Process Coordinator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Process Coordinator
List any licenses or certifications required by the position: ITIL, ACLS, SCAA, PALS, PHA, TNCC, ENPC, APICS, FAA, CPSM
Education for Process Coordinator
Typically a job would require a certain level of education.
Employers hiring for the process coordinator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Education, Business, Technical, Engineering, Communication, Management, Finance, Administration, Technology, Associates
Skills for Process Coordinator
Desired skills for process coordinator include:
Policies and procedures of assigned area
Procedures
Microsoft Office
Technical and business tools
City of Austin development process
Packaging equipment
Policies
CGMPs and FDA policies/procedures
Engagement principles
Excel
Desired experience for process coordinator includes:
A proficient level of computer skills is required
Working with existing team to determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses
Responsible for setting and meeting performance targets for speed, efficiency, sales and quality
Liaises with supervisors, team leaders, operatives and third parties to gather information and resolve issues
Monitors random calls to improve quality, minimise errors and track operative performance
Has accountability for results of programs/decisions in terms of cost and direction
Process Coordinator Examples
1
Process Coordinator Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of process coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for process coordinator
- Support, test, shape and redefine TSS Delivery processes, ensuring consistency and compliance with Global Service Delivery Process
- Identify and report TSS delivery risks
- Assure consistent compliance with TSS delivery process
- Consolidate TSS Delivery Work Instructions
- Evaluating system capabilities and determining user testing approach
- Creating documentation for testing purposes
- Executing user testing with a focus on end to end testing
- Coordinating testing activities with operational users
- Collaborating with Product Managers on product design and usability feedback
- Determining criteria for production release validation
Qualifications for process coordinator
- Hands-on experience with SAP preferred
- Minimum of 5 years’ experience in outsourced Contact Center management
- Must possess very strong problem solving and resolution experience
- Must have a relentless focus on execution/implementation
- Must be an excellent team player with an ability to collaborate effectively with a diverse International team
- Must have a proven track record in process improvement
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Process Coordinator Job Description
Job Description Example
Our company is growing rapidly and is looking for a process coordinator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for process coordinator
- Acts as a point person between Operations and Access Support for any access needs/requests related to LOB specific applications
- PLEASE ATTACH YOUR UPDATED RESUME FOR US TO BE ABLE TO PROCEED WITH YOUR APPLICATION
- Generates accurate and timely information on LOB specific MI, schedule maintenance, databases, and Real Time management
- Provides LOB-specific workforce data and database expertise to the Operations team for their performance metrics improvement and other project initiatives
- Acts as contact person to maintain and support internal databases
- Acts as contact person for all activities associated with Workforce Management resource and schedule recommendation
- Review and prepare responses to subpoenas and government agency requests for customer account information consistent with best interests of customer / company
- Interact with business lines to research account systems of record to compile requested information
- Evaluate account information received from business lines to ensure completeness, quality, and accuracy consistent with subpoena requests
- Notate relevant request and response information in system of record (Serengeti)
Qualifications for process coordinator
- Must have experience in project and resources management, PMP preferred
- Knowledge of Oracle Right Now is highly desirable
- Ability to execute strategies and programs consistently and flawlessly on a worldwide basis
- Proven results leading distributed teams from multiple geographies and disciplines
- Knowledge and interest in digital photography a bonus
- Innovation and creativity * Attention to detail
3
Process Coordinator Job Description
Job Description Example
Our company is hiring for a process coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for process coordinator
- Identify and solve issues within scope and escalate to management in a timely manner
- Actively support and comply with team and department objectives
- Report development and deployment as assigned to meet BAM needs
- Data mining from SAP, Demo Tracker
- Apply Analytical capabilities to enable efficiencies and improvements in processes
- Assist with process deployments and monitoring related to BAM report tools
- Support global BAM business reporting strategy
- Handle account escalations
- Compose department-wide email communications
- Prepare legal documents, including detailed proofreading, in support of sales activities
Qualifications for process coordinator
- Must have excellent communication skills, verbal and written, including a preference for a candidate with very strong negotiation/persuasion skills across multiple business units/stakeholders
- Management of multiple activities * Mechanical aptitude
- Preparing and delivering clear, effective, budget reporting and professional presentations
- Work accurately with attention to details on marketing materials, presentations, written and visual communications
- Sit more than 2/3 of the day
- Proficiency in using Personal Computer, RF Gun, Calculator, Scale, Hand Jack, Label Printer, Case Sealer, Tape Machine
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Process Coordinator Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of process coordinator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for process coordinator
- Create and maintain accurate records within CRM system
- Manage retention, storage, and dissemination of master vendor agreements
- Audit member locations within membership system
- Serve as legal liaison and meeting secretary
- Provide subject matter expertise, guidance and “how to” support on the sales flow from sales lead identification to clean order package
- Respond and manage incoming inquiries as it relates to helping sales teams get from leads to clean order package, general questions about Salesforce and any other inquiries impacting a sales opportunity
- Steer and manage highly sensitive escalation order situations through the sales process by coordinating and partnering with various Sales Support teams to ensure the order gets to end of job
- Track and manage daily work activity in Salesforce
- Proactively monitor opportunities in the sales funnel to identify problematic orders, determine what action is required and resolve accordingly
- Champion change and advocate on behalf of the sales organization by identifying common questions/learning gaps, pain points and process improvement opportunities
Qualifications for process coordinator
- 3 -5 years of administrative support and process coordination experience
- College degree and/or experience in real estate preferred
- Ability to manage and coordinate work and team schedules in a very fast paced environment
- Adobe InDesign and Photoshop (or other graphic software) is a plus
- Sound knowledge with MS Office
- German and Hungarian (alternative English and Hungarian)
5
Process Coordinator Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of process coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for process coordinator
- Work closely with regional teams to understand issues and common themes impeding the sales process
- Work directly with the LBU management team to understand the business direction, strategic initiatives and communicate these initiatives to the Business System Manager in order plan and support the business direction
- Learn and maintain understanding of common business processes from quotation through invoicing
- Work with factory team to identify productivity improvements and develop projects to fix issues and better the factory processes
- Design and test processes based on factory knowledge and determine feasibility or change management required for successful implementation
- Develop user friendly factory specific learning tutorials and documentation to support the business system and applications
- Facilitate one on one training related to our total ERP (SAP) suite applications, reporting and processes
- Tailor training content based on businesses specific need
- Collaborate with existing subject matter experts on current and upcoming processes / applications, in order to contribute to the design and maintenance of current processes within factories
- Evaluate local business requests and work with the business system team to determine validity and necessity of requests
Qualifications for process coordinator
- At least 1 year of experience in home lending sales or at least 1 year of experience in home lending operations
- Ability to organize information and manage schedule adjustments
- Ability to innovate / identify opportunity areas for process improvement
- Functional knowledge of data analysis and report generation in scheduling software applications such as e-Work Force Management (eWFM), ASpect, Witness
- Strong analytical skills for forecasting and scheduling data
- Completion of legal courses