Desktop Engineering Job Description
Desktop engineering
provides technical support for the company’s corporate headquarters, comprising of various platforms including Windows 10, Windows 7, Windows Server 2012 R2, Windows Server 2008 R2, Active Directory, Microsoft Exchange, Office 365, LANs respective to the day to day maintenance, design, installation, performance monitoring, fine-tuning and data communications.
Desktop Engineering Duties & Responsibilities
To write an effective desktop engineering job description, begin by listing detailed duties, responsibilities and expectations. We have included desktop engineering job description templates that you can modify and use.
Sample responsibilities for this position include:
Demonstrate ability to collaborate with customers (both IT and outside IT) to gather business and functional requirements
Develop and implement service desk roadmaps
Effectively and efficiently accept tickets from end-users who have hardware or software issues
Participate and support root causes analysis in order to proactively deal with issues before they can affect end-users
Attract, retain, and develop a team with a focus on service orientation, technical capability and continuous improvement
Responsible for managing a Global team and will need to create an environment of collaboration and teamwork
Identify, set, and manage agreed-upon Service Level Agreements
Monitor and report service desk capacity metrics and plan/budget for required capacity growth
Ensure all service desk operations and staff maintains strict compliance with security policies
Primary escalation contact for support and operations
Desktop Engineering Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Desktop Engineering
List any licenses or certifications required by the position: ITIL, MSCE, MCSE, MCA, PMI, PMP, MCSA, CISSP, ISC, MCP
Education for Desktop Engineering
Typically a job would require a certain level of education.
Employers hiring for the desktop engineering job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Education, Technical, Business, Information Technology, Information Systems, Technology, Computer Sciences, Business/Management
Skills for Desktop Engineering
Desired skills for desktop engineering include:
& 10
Windows Server 2008 R2 & Windows 2012 R2
Active Directory
SCCM
DHCP
Multiple hardware vendor platforms
AD Group Policies
LDAP
LDAP Integration
C
Desired experience for desktop engineering includes:
Experience with enterprise drive encryption technologies such as Bitlocker/MBAM
Experience in creating and modifying Powershell, WMI, and VB scripts as needed for testing or automation are strongly desired
Experienced in supporting tablet and mobile devices in an enterprise setting
Lifecycle management for Desktop OS and applications
Develop strategies for reducing TCO while supporting and maintaining entire desktop lifecycle
Perform testing and establish system acceptance criteria on current and next generation hardware and software
Desktop Engineering Examples
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Desktop Engineering Job Description
Job Description Example
Our innovative and growing company is looking for a desktop engineering. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desktop engineering
- Monitor, plan, and coordinate the distribution of client / server software and patching using Microsoft System Center Configuration Manager (SCCM)
- Provides technical leadership and oversight of theengineering and operationsteam, and related vendors
- Provide strong technical leadership for both virtualization, desktopas a service,and desktop operating environment technologies
- Partner with line of business partners to understand application needs, associate experience issues, and educate them on virtualization/desktop as a service,OS, and Browser strategies, providing necessary operational metrics
- Driveimprovementsin enterprise virtualization and desktop systems through proofs of concept, R&D, platform/vendor selection and implementation
- Ability to support negotiations on scope of work handle work with outside vendors /integrators
- Partnerwith otherinternal or supplier teams as needed
- Establish and maintain a positive client relationship
- Responsible for meeting all defined account metrics and objectives
- Act as a point of contact for client escalations and responsibility for driving resolution
Qualifications for desktop engineering
- Experience with virtualization technologies, virtual desktop, thin client desired
- Good communication skills & team player, ability to co-ordinate well within local/global teams within same function cross functional teams, Works under general supervision
- Bachelor's degree or equivalent education, training, and experience from which comparable skills, abilities, and knowledge was acquired
- Five years of relevant experience in help desk management, project management, desktop support and customer communications
- Excellent organizational skills, management of own time and team, and respect for the time of others
- Demonstrated ability to envision Global approaches to IT services and to develop and implement effective plans for service delivery
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Desktop Engineering Job Description
Job Description Example
Our company is looking to fill the role of desktop engineering. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desktop engineering
- Works proactively with BU leadership to ensure security, IT risk and compliance is actively built in to the organization objectives
- Provides regular metrics and reporting to Senior Leadership
- Design, develop and implement standard operating system imaging process and policies
- Management of software distribution and patch management solutions to include testing, packaging and deployment of applications and security patches
- Benchmark and Evaluation of all new deployable End User hardware
- Define and execute the management of the firm’s strategic desktop computing roadmap, including operating system and hardware strategies core supporting tools
- Define and manage the strategic desktop computing roadmap, including operating system and hardware strategies core supporting tools
- Perform user, system and support requirements
- Keep abreast of new technologies and products emerging in the End User Services area
- Troubleshoot and Resolve user access and permission problems
Qualifications for desktop engineering
- At least 6years of experiencewith desktop virtualization
- At least 6years of experiencehandlingenterpriseend user computingin aMac environment andAt least 6years of experiencemanagingenterpriseend user computingin aWindows environment
- Bachelor's Degree inComputer Science,orBachelor's Degree inInformation Systems,orBachelor's Degree inEngineering,orBachelor's Degree inMathematics, or military experience
- At least 10years of experiencemanagingtechnical projects
- At least 2 yearof experience in Strategy Development
- Masters Degree in Business, or Master's Degree in Commerce, or Master's Degree in Computer Science, or Master's Degree in Systems Engineering, or Master's Degree in Management of Information Systems, or Master's Degree in Management of Information Technology
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Desktop Engineering Job Description
Job Description Example
Our company is looking to fill the role of desktop engineering. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for desktop engineering
- Configure CPU and memory for physical and virtual desktops as required
- Provide support per request from various constituencies Coordinate and communicate with impacted areas
- Install software and upgrade on workstations and Manage software licensing
- Troubleshoot all computer hardware and software problems escalated from the Help Desk
- Provide patch updates to remediate client device security vulnerabilities
- Maintain scripts to complete simple repetitive system administrative tasks
- Perform system installations, operating system patching, and maintenance
- Resolve and close ServiceNow service requests
- Perform preliminary testing of the installed applications
- Assist in design of or design and implementation of the strategic leading edge desktop environment
Qualifications for desktop engineering
- Strong understanding of JPMC Global Technology Infrastructure (GTI) teams and ability to navigate the processes within the bank
- Demonstrable experience of delivering a global Windows 10 desktop platform, including management of corporate images and adherence to security standards
- Advanced knowledge of application delivery including packaging of MSI files and virtualization tools such as App-V
- Experience supporting regional office locations, including on-premise and cloud based file serving
- Experience of cloud platforms such as Microsoft Azure or AWS, in particular for Desktop-as-a-Service (DaaS)
- Experience of integrating large heterogeneous environments that include Windows and OS X file systems, desktops, laptops and mobile devices
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Desktop Engineering Job Description
Job Description Example
Our company is growing rapidly and is looking for a desktop engineering. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for desktop engineering
- Prepares, tests and releases software application and security updates to production using Microsoft SCCM
- Troubleshoot and resolve issues of testers during disaster recovery testing
- Provide feedback, document workflow deficiencies, and process improvements
- Provide written documentation of problems
- Resolve advanced level PC problems such as incompatibility with software and operating systems, required changes in registry settings, changes or compatibility issues with the virtual desktop
- Build and test all OCC desktop images and write related documentation
- May provide dedicated PC support for departments and special projects or software installations that require desktop utilization
- Manage and administer a mixed platform client system environment (Mac OS X, Windows, )
- Daily communication with cross-functional teams
- Performs application patching of desktop/laptop/tablet software such as, for example, Adobe Reader using Absolute Manage or other tools as appropriate
Qualifications for desktop engineering
- Excellent technical skills and experience gained from working within complex Desktop infrastructure projects
- Good working knowledge of PowerShell to automate complex and repetitive operations for L1 and L2 support teams
- Experience of security technologies and strategies, including the use of web and email content filtering, public key infrastructure, drive encryption, patch management and AV best practices
- Working knowledge of O365, Skype for Business and OneDrive for client devices
- Knowledge of MDM technologies and how these are used to manage corporate devices and BYOD
- Good knowledge of BYOD strategies and deployment approaches that ensure corporate data remains secure and devices are compliant with company standards
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Desktop Engineering Job Description
Job Description Example
Our innovative and growing company is looking for a desktop engineering. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for desktop engineering
- Provide day-to-day operation leadership for desktop engineering/automation tasks
- Ensure timely service and resolution of service requests and incidents in accordance with the service level agreements
- Support and train team to build, image, update, maintain, and secure DSS enterprise endpoints
- Ensure all baseline configurations across endpoints are done securely with Security Technical Implementation Guides (STIG) compliance in accordance with DOD mandates
- Ensure appropriate testing of desktop packages is done prior to deployment
- Troubleshoot and make recommendations to the government for remediation of security or functionality issues in the desktop image
- Ensure patches IAW DOD authorized timelines
- Coordinate resolution of desktop incidents and issues with the appropriate DSS team (e.g., CND, DCO)
- Ensure all service requests and issues are tracked and documented
- Recommend and implement technology, knowledge management and processes that improve the effectiveness of desktop engineering/automation
Qualifications for desktop engineering
- Advanced knowledge of industry standard monitoring tools such as System Center Operations Manager (SCOM)
- Possess experience with a blend of engineering of EUC technologies, technical skills and experience gained from working within complex Desktop, Mobile and Application infrastructure projects
- Demonstrable experience in translating high level technical architectures and service design requirements into clear and coherent low-level designs
- Experience of infrastructure and application architectures, particularly with respect to VDI, MDM, automation techniques and managing ‘infrastructure as code’ leading to consistent delivery and to high levels of quality
- Experience in the automation of manual tasks and seeking out efficiencies by ‘shifting left’ where possible, for example the automation of Desktop provisioning and Application deployment, including end user self-service
- Understanding of security best practices, particularly in relation to software patching, data leakage prevention and encryption