Business Support Specialist Job Description
Business support specialist
provides reports to stakeholders in the business based on the Records Management Database and on corresponding excel spreadsheets.
Business Support Specialist Duties & Responsibilities
To write an effective business support specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included business support specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Working with intermediate Excel formulas, V lookups, and Pivot tables to create a picture with data for our sales management team
Provide some administrative support to department or function or assist with overflow work from higher level administrative positions
Provide guidance and assistance to lower-level clerical positions
Coordinate multiple processes, procedures, or programs
Research and develop reports and budgets, draws conclusions and makes recommendations
Research complex or sensitive issues for customers
Provide information on products that directly impact buying decisions
Ensure that applications are fully prepared and integrated to be put to production (backups, start/stop scripts, documentation)
Receive inbound calls related to price, availability, order status, order issues (damaged items, ), and returns
In the case of new customers, closely interface with logistics service providers to make sure all is in place to have smooth shipment
Business Support Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Business Support Specialist
List any licenses or certifications required by the position: TUV, PMP, NYSC, ITIL, NICET, FBS
Education for Business Support Specialist
Typically a job would require a certain level of education.
Employers hiring for the business support specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Education, Finance, Business/Administration, Accounting, Associates, Management, Business/Management, Graduate, Computer Science
Skills for Business Support Specialist
Desired skills for business support specialist include:
Excel
SAP
Access
Business Warehouse
Computers
Sharepoint
MS Word and Excel
Database management
Microsoft Excel
Desired experience for business support specialist includes:
Hands on experience in Salesforce.com or CRM/PRM applications, and MS Office tools
Experience in Renewals Support, Operations, Partner, Service, or Sales Operations a pl
Experience in Renewals Support, Operations, Partner, Service, or Sales Operations a plus
Sound knowledge of office technology, - eg
7+ years’ experience in Learning Management System / Corporate University / education portal management
3+ years’ experience as Business Analyst (LMS implementation/maintenance)
Business Support Specialist Examples
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Business Support Specialist Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of business support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for business support specialist
- Process documentary credit orders (L/C, D/A, CAD ), review and coordinate related documentation using the online tool provided by the bank
- Provide Effective Sales Support
- Proactively call customers to deepen business relationships and identify potential opportunities
- Proactively call prospects to schedule appointments with the bankers
- Research information for customer and prospect calls including pitch-book preparation
- Prepare prospect letters and customer correspondence
- Meet with bankers at minimum weekly to review/plan/prioritize activities
- Ensure Outstanding Customer Service
- Collaborate with branch associates, Business Solutions Center and internal partners to ensure that the highest quality customer service is provided and that customer issues/requests are resolved accurately and timely
- Promote direct customer usage of Business Solutions Center/Centralized Wire Group (when available) and appropriate servicing channel
Qualifications for business support specialist
- Minimum of two years proven project management and/or business reporting/analysis experience supporting assigned businesses or functions, or equivalent
- At least 2+ year relevant IT experience
- Technical troubleshooting management ability
- Ability to work alone and to take initiatives
- Knowledge of French will be an advantage
- Minimum of 2 years’ experience in customer service contact center
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Business Support Specialist Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of business support specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for business support specialist
- Proactively call minimum number of clients per month as part of “Touch ‘Em All” strategy
- Maintain Portfolio Management/Data Integrity
- Assist bankers in pipeline maintenance
- Maintain data integrity to include bank systems, client assignments, relationships, CIP Profiles, and SRM
- Prepare/Review various reports for bankers/team
- Monitor the daily status of overdrawn accounts and gather information for appropriate approvals
- Fulfill other ad hoc projects/support activities as determined by team
- Adhere to all bank policies and procedures
- Acts as operational champion and resource within team
- Complete all compliance training in a timely manner
Qualifications for business support specialist
- Past commercial sales, marketing, or service experience desired
- Must be able to work On Call hours as assigned
- Pass all field audits, reviews, as applicable
- Provide subject matter expertise in a broad range of systems, processes, programs, and tools and provide assistance with escalation and referral for other service/support requests
- Provide heightened support function during integrations and when new users or new technologies are introduced and participate on cross-functional teams during projects and campaigns
- Prioritize and manage multiple cases and relationships in a time sensitive environment and track cases and solutions and assist with documentation and reporting needs of the department
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Business Support Specialist Job Description
Job Description Example
Our company is growing rapidly and is looking for a business support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for business support specialist
- Assists in obtaining new business and/or expanding existing accounts
- Assists program managers with assessments and analysis of staffing, schedule, performance and quality in support of customer requirements
- Track payroll/time entry for employees
- Manage and maintain fleet of company vehicles for the Dulles, VA
- Perform business support activities, including
- Develop, maintain, and or assemble information/documentation that supports business operations and standard operating procedures for business units
- Responsible for adhering to department guidelines and performing quality control program assessments by conducting audits to identify best practices, non-compliance, and errors
- Responsible for partnering with internal and external stakeholders in the set up and management of Customer Reserves and Standing orders in an assigned portfolio
- Additional duties can include working with the client relationship team and management to provide business analysis for small/medium sized projects to improve processes and gain efficiencies
- Communicating business requirements to other organizational units within the BU
Qualifications for business support specialist
- Ability to work in a stressful environment and maintain a positive and productive attitude
- Additional post-secondary courses or equivalent taken in business administration or related field from an accredited college preferred
- Return visits Review awaiting parts list daily and plan in a return visit for engineers Chase parts from 1st and 3rd party suppliers Review return visits for maintenance calls and plan in accordingly
- Contract specific requirements Carry out tasks for certain key accounts as requested by the business in line with role and responsibilities Assisting with quotations as required Dealing with adhoc requirements as requested
- Scanning & filling all customer documentation ready for processing Ordering
- Stationary/PPE/processing p-card receipts
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Business Support Specialist Job Description
Job Description Example
Our company is looking for a business support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for business support specialist
- Participation in high priority projects including rollout of sales optimization tools ie
- Supports the effective use of corporate CRM (ie
- Support commercial team to manage forecast process
- Partner closely with SEATW sales leadership on revenue generating analytic initiatives
- Assists commercial team with specific report and dashboard requests to support strategic and tactical objectives
- Working with global BU team to ensure smooth project management for commercial team
- Marketing support ie market intelligence collection, collateral and gimmicks management
- Administrative support to the commercial team ie
- Serve as a primary support partner to the business account sales executive team in the service and maintenance of new and existing business accounts
- Assist the business account sales executive sales team in the preparation of account reviews for existing accounts and proposals for new accounts
Qualifications for business support specialist
- Producing customer and management reports as requested Assisting team with Forecasting
- Strong skills in PowerPoint, Word and Visio
- Good judgment in resolving issues including sensitive issues for employees
- Must have ability to shift focus between distribution channels, between formal and informal business to meet business needs
- Perform day-to-day office support tasks, including
- Must be a great and positive motivator
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Business Support Specialist Job Description
Job Description Example
Our growing company is looking for a business support specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for business support specialist
- Research billing issues and coordinate credits where necessary
- Coordinate and assist with vendor site visits, customer training sessions, and other related activities in partnership with the business account sales executive role and/or business area sales manager
- Coordinate and assist with business operations across organizational boundaries
- Complete business reports in time and correctly
- Establish and maintain relationships with partners
- Others business partners
- Make payments for expenses related to channel’s activities and send to relevant parties, working timesheet, salary, bonus, commission, payment to partner, payment to suppliers…
- Monitor and coordinate with Supervisors and Team leaders to well complete the timekeeping and payroll for sales staff
- Other assigned duties when needed
- Proactively uses reports/dashboards within ServiceMax to identify potential escalations, those exceeding defined triggers are escalated an escalation case is created
Qualifications for business support specialist
- Knowledge of contact center technologies Oracle or equivalent
- Ability to quickly learn and adapt information about new policies, procedures and processes within the company
- External and internal Customer satisfaction is a must
- High school degree or equivalent with 2+ years' work experience required
- Propose simplification and standardization of MU processes (Operations scope of work) to drive agility and speed of execution
- Must be detail oriented and a highly organized multitasker