Business Support Job Description
Business Support Duties & Responsibilities
To write an effective business support job description, begin by listing detailed duties, responsibilities and expectations. We have included business support job description templates that you can modify and use.
Sample responsibilities for this position include:
Business Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Business Support
List any licenses or certifications required by the position: CMA, CFA, FRM, CPA, CISCO, PMP, ERP, ITIL, MBA, DMADV
Education for Business Support
Typically a job would require a certain level of education.
Employers hiring for the business support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Finance, Education, Accounting, Communication, Business/Administration, Associates, Technical, Computer Science, Economics
Skills for Business Support
Desired skills for business support include:
Desired experience for business support includes:
Business Support Examples
Business Support Job Description
- Order fulfillment – processing new activations, upgrades, migrations, number changes, serial number changes, service requisitions, arranging for shipping and delivery
- Support – work closely with the sales team to develop and build relationships with clientele increasing client loyalty and satisfaction
- Tracking and controlling processes, projects and activities
- Frequently contacting individuals within the department outside the organization
- Making Outbound calls / Inbound calls
- Making Cold calls and Warm calls
- Upselling other services the company offers
- Self-sourcing of new client prospects through online/digital research methods
- Coordinating invoice payments with our accounting departments
- Assisting CNN International Offices in the Asia Pacific region
- PFS Business Intelligence – provides on-going business intelligence reporting and analysis within the Personal Financial Services (PFS) sales network
- 2+ years of previous Administrative or related experience
- Candidate will need to have an understanding of trading businesses and how trading desks function, ideal candidate should have some experience in the Front Office/Middle Office/Controllers areas and understand the product the processing aspects of the desk
- Of functions including, the coordination of projects, service
- Must show initiative
- Managing the loan activities to ensure a smooth and efficient process
Business Support Job Description
- Work with Marketing, Engineering, R&D, Communications, and Sales to obtain/create new product Q&As and maintain existing product information
- Resolve escalated product category issues, determining appropriate action by notifying Supervisor and/or applicable departments of potential challenges and provide corrective action/suggestions where applicable
- Maintain inventory and display of products, keeping current by campaign
- Respond to escalated calls/email on categories when information is not readily available to Information Specialists
- Develop a working knowledge of the Operations Bulletins, Fact Guides and Sales Meeting Bulletins for information regarding Instant Delivery/Commitment programs, Caselot offers and Preferred Preview programs
- Answer phone and electronic mail inquiries in support of Sales initiatives and strategies
- Support team members in managing the daily workflow and various process responsibilities of the Representative Business Support Specialist team
- Identify unusual information patterns, specific problem areas and resolves when appropriate
- Review and process Caselot/Large order forms to assure approval process has been completed
- Responsible for the receipt, tracking and entry of all Instant Delivery, Commitment and Reconciliation Forms and logs the receipt accordingly
- Attending to stamping and registration requirements
- Communicating with the Business Banking Managers or Business Banking Associates to keep them appropriately and efficiently informed of the file status
- Ensuring all activities are completed accurately and in line with relevant processes, policies, compliance standards, and Service Level Agreements
- Knowledge of the risks and controls framework and current regulation in the banking industry
- Keeps pace with technical innovation and market driven initiatives and maintains a broad understanding of the organization
- Ability to work with onshore and offshore/outsourced staff
Business Support Job Description
- Troubleshoot and resolve technical challenges/data entry errors Managers experience with the eCommitments website
- Report information to New York partners upon request for activities relative to Instant Delivery/Commitments, Caselot/Large orders, Preferred Preview offers
- External agents support
- Training on processes&tools to sales people
- Tender reviews
- Support to sales force on customers aids and travel tool requests
- Coordination with other areas of business
- Independent support of our Leadership team in all administrative manners
- Support of our cross-functional commercial teams, in meeting preparation, -organization and -logistics
- Support in budget management, handling of vendor management incl
- Running SRA reportsT&M Tracker
- Dealing with L&E and paper timesheets as required FX expenses for the field
- Experience of working in a business to business client service environment
- Good verbal and written communication skills, with a good understanding of business language
- Telecom helpful not required
- Prefer/desire Provisioning and Telco experience
Business Support Job Description
- Collaboration with (international) colleagues in (cross-functional) projects
- Experience of accountability, responsibility and leading an area to ensure deadlines are met and workload is kept and maintained as up to date
- Keep contact between the partner schools, universities, other organizations (eg
- Experience of working with Databases is preferable (Oracle, iSMS, ECO, My Vision or similar packages)
- Applicants must have experience of using Microsoft IT packages
- Creating and producing spreadsheet to monitor and track contractual obligations
- Managing SharePoint site, including uploading documents
- Filing and archiving, hard and softcopy
- Organise meetings and room bookings
- Diary management as necessary ensuring diaries are accurate and kept up to date
- Compliance – coordinates compliance projects, including status during development and after implementation
- Candidates must have the ability to obtain Common Access Card
- BA degree desired, not required, could be working towards if have required skills
- Analytical and Presentation skills
- Post-Secondary education in a related technology or telecommunications field
- Team player coupled with the ability to work independently
Business Support Job Description
- Generate candidate contracts, upload copies into ICIMS and forward to candidates
- Liaise with candidate to obtain all new starter documentation and ongoing requirements
- General administration tasks including scanning, photocopying, data entry, checking and filing
- Review candidate payroll queries and concerns liaising with the relevant departments and resolving them in a timely and professional manner
- Maintaining regular contact with candidates to understand their issues and queries through a structured contact plan
- Represent Primat to all existing and potential stakeholders as appropriate and necessary and undertake any other reasonable duty commensurate with job and grade
- An MBA or a professional accounting designation (CA, CMA, CGA, CPA or CFA)
- Solid understanding of financial modelling concepts
- Ability to take ownership of several projects at once, and support business groups with minimal guidance
- Proven ability of both building detailed, ground up frameworks “seeing the forest through the trees”
- Able to manage and apply self-directed learning
- Bachelor Degree in Business Administration or commercial apprenticeship
- Experience in a similar position, gained in a multi-national company
- High service mentality, strong (internal) customer orientation and organizing abilities
- Pro-activity, flexibility, strong sense of responsibility, team player
- Reliability, resilience, change agility, confidentiality