Manager, Business Support Job Description
Manager, business support
provides support and technical services aimed at managing systems as well Provides desktop support for the technical infrastructure of the company.
Manager, Business Support Duties & Responsibilities
To write an effective manager, business support job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, business support job description templates that you can modify and use.
Sample responsibilities for this position include:
Support the strategic direction and execution of strategies within the Private Banking Business decided upon by Head of Private Banking, National Operating Officer and Head of Credit
Support in business systems and process changes offering department support in staff development and understanding of all business systems
Support national and regional planning exercises, including financial, initiative and sales planning for Private Banking Business, Regional Vice Presidents and Private Bankers, to establish capacity optimization and sales expectations acting as key liaison with National Office re Regional Vice President financial and sales plans
Ensure that the root causes of application systems failures are identified and the appropriate actions /escalations are taken to prevent the recurrence
Support market (s) plan review and action planning routines across all National Office partners and Business Performance Management to enhance business performance and understanding controllable drivers of performance with updates monthly/quarterly to ensure deep understanding of ongoing internal & external factors impacting business performance
Act as national lead to facilitate transit hierarchy changes and content for Financial input for surveys (Investor Economics)
Prepare business cases and coordinates completion of PARS as requested, and facilitates/tracks Project initiative spending and input
Develop and maintain an effective organization through selection, training, development, compensation, and motivation of assigned personnel
Taking a proactive and organised approach to the delivering of operational functions across the business, looking for continual improvement in processes and ensuring these are fit for purpose as we continue to grow
Assisting in the co-ordination of a training and development plan for the team in support of personal training needs
Manager, Business Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Manager, Business Support
List any licenses or certifications required by the position: PMP, ITIL, CCNA, MBA, CMA, ACAMS, CSP, ASP, CPA, GCP
Education for Manager, Business Support
Typically a job would require a certain level of education.
Employers hiring for the manager, business support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Finance, Accounting, Education, MBA, Business/Administration, Management, Engineering, Economics, Computer Science
Skills for Manager, Business Support
Desired skills for manager, business support include:
Goods
Services in category and of the supply market
Managing fueling operation inventory and infrastructure gained in the course of employment
Managing fueling operations and infrastructure gained in the course of employment
Systems
Accounting
Asset transfer processes
Banking
Banking products
Billing
Desired experience for manager, business support includes:
Ability to influence change across teams
Proven project and change management expertise
Experience with thought leadership on management routines, content management, communications planning and execution including executive-level presentation skills
Excellent team skills and relationship orientation
Attention to detail with strong organizational/task management skills
Global business experience preferred (Strong interpersonal skills and flexibility to represent the team with partners across time-zones)
Manager, Business Support Examples
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Manager, Business Support Job Description
Job Description Example
Our company is hiring for a manager, business support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, business support
- Booking and researching applicable industry events for all the business in UKRB
- Supporting Marketing campaigns from content creation through to the budgeting of campaigns
- Contribute and manage appropriate divisional governance and commercial processes e.g pre-MoB, Business Development reviews
- Work with the UKRB Client Management teams to support and enhance the development of strong relationships across the operational client base, focusing on identifying and developing commercial new business opportunities aimed at maximising revenue and growth
- Provide a focus for the ‘core’ UKRB business proposal documentation with supporting case studies
- Provide guidance to and maintenance of Sales Force or any other CRM tool selected by CAS
- Ensure clear and timely communication with all stakeholders across UKRB
- Project management and provision of special local projects such as accommodation moves, building fit outs as required
- Oversight of the performance of routine, complex reviews of business system access to mitigate risk perform moderately complex analysis to identify and resolve process level issues
- Lead/manage projects related to processes and documentation
Qualifications for manager, business support
- Proficiency in Excel, SharePoint and PowerPoint
- Office automation skills – MS Office (Excel, Word, PowerPoint, Visio, Access )
- Generally requires a financial services background
- Ability to lead and participate collaboratively in a team environment but also be able to work independently
- Strong Microsoft office (advanced word) skills an advantage
- Excellent client focus and service delivery
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Manager, Business Support Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of manager, business support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, business support
- Partner with Business-lines and Risk to improve existing processes and create risk resilient processes
- Develop and maintain strong working relationships and partner with other departments and/or divisions to achieve common goals
- Collaborate with project team stakeholders and senior managers as needed to ensure project and business needs are met without disruption to existing functions
- Participate in activities for audits/exams and testing
- Manage the Business Support team to ensure all staff meet agreed service levels for internal and external relationships
- Maintain and develop relationships with our clients and internal teams including Relationship Management, Transfer Agency, Oversight, Finance, Compliance and Change Delivery
- Ensure timely publication of reporting to clients for discussion at service review meetings
- Ensure all reporting is delivered against agreed service levels, KPI's identified and appropriate business commentary included for sharing with key stakeholders
- Ensure that any internal and external reports built have gone through the appropriate governance before being released to live
- Support the business and external clients with providing solutions for data requests and reporting
Qualifications for manager, business support
- Manages Retail Card Services (RCS) and Strategic Card Business Development Pipeline report – interacts with RCS/Co-Brand/Canada BD leads to consolidate and distribute monthly updates
- Agree and drive engineering excellence by setting clear direction and expectations for performance
- Work with colleagues
- High energy level and strong work ethic with the ability to work in a dynamic environment, influencing others to achieve a high preforming team
- Develop strategic plan and objectives for enhancing operational customer experience
- Identify improvement opportunities through diagnostic efforts and data analysis
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Manager, Business Support Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of manager, business support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, business support
- Support the LOB processes around Operational Loss review and reporting
- Provide support for other various risk and compliance initiatives and programs for the LOB
- Directly manage helpdesk staff, assist in development and progression planning of your team
- Manage Helpdesk workflow
- Allocate and close out events
- Task and chase sub-contractors
- Accurately file associated documents such as compliance and service worksheets
- Manage and record all purchases, clearly identifying rechargeable items in line with contract
- Manage all monthly fixed and variable invoicing in line with contract
- Seek all appropriate client authorisations and follow all correct contract protocols
Qualifications for manager, business support
- Ability to create an “internal marketing” campaign to inform and influence key stakholders
- Working with communications partner, support incorporation of ethics & compliance into the business annual communications plan
- Deep experience in Lubricants would be valued as would a capable level of knowledge of Performance Management
- Full understanding of the Wire Applications (MTS)
- Full understanding of UNIX
- 2- 5 years experience with technology troubleshooting
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Manager, Business Support Job Description
Job Description Example
Our innovative and growing company is looking for a manager, business support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, business support
- Improve productivity through process review & feedback channels
- Manage & implement sales and marketing campaigns
- Develop strong Adviser relationships
- Management of a referral administration team supporting cross-line of business activity
- Ensuring Referral SLA’s are met
- Ad-Hoc Data Request
- Frequent engagement with Commercial business lines, building relationships with stakeholders across Operations
- Partner with Supply Chain colleagues to ensure compliance with vendor-related activities
- Collaborate with Risk partners to support the closure of third party, self identified, and/or audit findings
- Monitor vendor spend, ensuring invoices are consistent with budget expectations
Qualifications for manager, business support
- Bachelors degree and 5+ years relevant business experience, or 10+ years experience in lieu of degree
- Sales Force Effectiveness acumen
- Working knowledge in Veeva CRM System and to coordinate with IT marketing & sales
- Motivational skills, leading with or without authority, team player needed for high degree of cross-functional work, advanced organization skills across multiple, simultaneous cross-border initiatives, result and solution driven, customer focus, driving excellence, passion for performance
- Presentation skills & efficient communication & networking skills
- 1-3 years’ experience in the retirement business,and a minimum of 3 years directly related work experience
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Manager, Business Support Job Description
Job Description Example
Our company is searching for experienced candidates for the position of manager, business support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, business support
- Support to Account Manager to track change control events and ensure estimating and commercial teams are consulted in a timely fashion
- The job role is likely to evolve over the course of the contract, and may lead to other tasks, including site based tasks forming part of the role
- Review branch related Customer Care cases on a weekly basis and escalate as appropriate
- Create and support automation within Distribution Operations/Administration and branch network utilizing Microsoft Access, Sharepoint and InfoPath
- Participate on strategic projects from an operations or administration perspective
- Aggregate, summarize and present complex financial data
- Support the overall ICDO budget and forecast process for Base and Initiative funding
- Work with senior executives on all aspects of their detailed financial planning (personnel expense, non-personnel expense)
- Partner closely with enterprise finance supporting ICDO/GT&O
- Control, track and monitor invoicing and purchase orders
Qualifications for manager, business support
- Proven ability to operate independently and take the initiative
- Obtain industry trend and benchmark data to support improvement prioritization
- Knowledge of Operations and experience leading continuous improvement initiatives
- Experience facilitating complex process improvement initiatives, framing problem/opportunity statements and developing a variety of fit for purpose solutions
- Confident and engaging communicator with the ability to present complex information which can be understood at all levels
- Capable of developing own role to deliver additional value