IT Support Manager Job Description
IT support manager
provides support for firm approved mobile devices, including, but not limited to, Apple iPhone and Android devices.
IT Support Manager Duties & Responsibilities
To write an effective IT support manager job description, begin by listing detailed duties, responsibilities and expectations. We have included IT support manager job description templates that you can modify and use.
Sample responsibilities for this position include:
ERP applications
PLM and other enterprise applications
Troubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, network connectivity
Being a trusted representative and spokesperson for IT Service Desk, providing a single point of entry for changes to processes and tools for Barclays staff requesting IT products and services
Owning IT operational relationship with the stores
Organizing IT support schedule for stores
Owning and reviewing local procedures with management, Front Office and Global Service Desk Team Leads
Fault finding and remedial action
Escalation to senior teams, coordination of remote and on-site repairs
Weekly reporting to Regional Service Delivery management
IT Support Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for IT Support Manager
List any licenses or certifications required by the position: ITIL, MS, MCP, MCSE, PMP, HDI, SCM, SCD, ITSM, MCSA
Education for IT Support Manager
Typically a job would require a certain level of education.
Employers hiring for the IT support manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Education, Technical, Information Technology, Engineering, Business, Information Systems, Graduate, Technology, Management
Skills for IT Support Manager
Desired skills for IT support manager include:
Operating systems
Clear understanding of protocols and the ability to configure and troubleshoot them
Firewall and Switches
ITSM and ITIL methods and terminology
Information and communications technology fundamentals
- Wix
Active Directory
Apple and Android mobile OS and the ability to advise and help employees with those tools
Applications
But not limited to
Desired experience for IT support manager includes:
Providing ownership for the local infrastructure
Must have a B.S
Must have experience implementing at least 1 ERP-Finance solution/module of Tier 1 ERP systems
Must possess an extensive understanding of Management Information Systems, software development, IT infrastructure, and relational database systems
Must have in-depth understanding and strong knowledge of Software Develop Life Cycle (SDLC) and ERP concepts
Must have experience in Microsoft Project, Clarity, or any equivalent Project Portfolio Management tool
IT Support Manager Examples
1
IT Support Manager Job Description
Job Description Example
Our company is growing rapidly and is looking for an IT support manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT support manager
- Implement and manage the support of the following
- Defining and delivering an IT services strategy for the business, including providing a strategic road map for with defined objectives to achieve the team’s long-term goals
- Experience managing small teams within an IT support function
- Experience with a range of IT service software technologies and knowledge of how to implement them into a business
- Worked in a Mac environment
- Experience designing new processes within a businesses IT services
- Experience managing a budget and utilising what resources are at your disposal
- Commercial experience managing a global IT Services function
- Knowledge and experience of delivering and improving communication technologies across a business
- This role will also require some finance management skills (annual maintenance)
Qualifications for IT support manager
- Must have exceptional communication skills and a demonstrated ability to translate customers’ needs into timely and accurate responses
- Must have strong team and time management skills in order to deliver solutions under very tight deadlines and within an environment of rapidly changing priorities
- Excellent written, verbal and presentation skills in both English and French with ability to communicate clearly within all levels of the organization, with external partners
- Bachelor Degree or its equivalent in Technology, Business or a related field
- Seven (7) years of related experience, preferably for a footwear or apparel company
- Ability to define problems collects data, establish facts, manage resolution and escalate issues appropriately
2
IT Support Manager Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of IT support manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for IT support manager
- Keep informed of technology solutions initiatives and IT direction across TDBFG in order to provide strong support to the businesses
- Management of relationships through facilitation of routine meetings
- Evaluates, recommends, and implements changes to group functions to
- Lead and document requirements, design and coordinate development change management and testing for the Intranet site
- Act as the primary IT support contact for the Intranet site and Innovation platform post go live
- Co-own the continuous improvement plan adoption for the Intranet site and Innovation platform
- Work with brand teams to co-define and execute against a CRM digital strategy
- Establish a ways-of-working with brand teams to ensure an aligned delivery against brand technical needs vs
- Manage selected technical CRM partner to deliver against brand campaign needs
- Work with brand teams, involved agencies and global IT team to ensure stability of pertinent consumer-facing digital assets
Qualifications for IT support manager
- 5-7 years of work experience within international IT environments
- 5+ years of managing software development teams, with several years of agile, scrum, lean software development methologies
- In-depth understanding of banking operations, IT system and data requirements is preferred but not essential
- Minimum of 5 years of experience in managing technical service operations and a support team
- Previous management experience of IT services for a large organisation including vendor management
- Gather and execute against analytics and reporting requirements related to campaign performance to drive future improvements in strategy
3
IT Support Manager Job Description
Job Description Example
Our growing company is looking for an IT support manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT support manager
- Build-up and maintain IT environment in local office in terms of Cabling, WAN/LAN network, phone, video conference, PC, printer
- Provide IT preparation and orientation to new employees to make sure IT is ready in the 1st day of new employee
- Provide and manage all IT asset in the region to insure IT asset provision's user experience and accuracy of asset management
- Be the major focal between business users and IT to make sure all requirements and issues can be solved locally or cooperating with HangZhou teams
- Support VIP users in term of IT problems in email system, PC, and mobile, mobile App, and so on, and meet VIP users' expectation
- Take shift of IT hotline service (1-2 hours/day, working day) and provide IT support via telephone, and if request, provide onsite support in NY areas and Washington DC office
- Provide high-quality IT support by troubleshooting and remediating end-user issues in both the TV Production and Enterprise areas
- Availability to participate on a 24x7 basis to emergency facility needs
- Perform management functions such as managing Incident calls, conducting post-mortem meetings, liaising with the business on MyIncident tickets
- Manages a team of Order Analysts at a regional Professional Services Support Center (PSSC) and ensures the day-to-day operation of the PSSC
Qualifications for IT support manager
- Hands-on or management experience with the Salesforce and Marketo ( other) CRM platforms
- Working understanding of hosting and network environments (cloud or on premise) associated with hosting various brand digital assets (brand sites, CRM platform hosting such as Salesforce)
- Depending on location, may need to travel to attend meetings, job-related training, client site, and/or to assist at other locations
- Trouble-shooting from remote location when necessary
- Previous management experience required including managing at least 4 direct reports
- Experience managing remote / virtual employees preferred
4
IT Support Manager Job Description
Job Description Example
Our growing company is hiring for an IT support manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for IT support manager
- Be the first point of escalation for order requests that are not meeting the process, quality or timing expectations
- Responsible for continued operations for the North and Latin America center
- Responsible for executing the strategic direction of the PSSC organization including deploying new or changing existing service offerings, and also managing on-going relationships with other internal IT teams or different Application Services teams
- Works within the PSSC internal operations teams, BUIT customers and other IT AS teams to identify process improvement opportunities and drive CPI (Continuous Process Improvement) initiatives in alignment with the global PSSC process and strategy
- Oversees 100% of the demand intake & estimation activities to ensure the adherence to the PSSC target metrics and performance measurements
- Acts as the escalation point for all service requests (estimates & quotes)
- Demonstrates a broad understanding of all AS services and related technologies
- Interacts with Business Unit IT customers to ensure quality delivery of estimates & quotes, and address any concerns
- Manages the process for communicating regional PSSC changes to AS stakeholders
- Provides data & reporting on KPIs to ASLT and report any issues / risks to the Director of the PSSC and identify mitigation strategies, perform root cause analysis for missed SLAs
Qualifications for IT support manager
- Experience leading cross departmental projects
- Experience managing expense budgets
- A minimum of 5 - 8 years of demonstrated work experience in IT fields
- In-depth knowledge of Cisco or other similar networking equipment and TCP/IP
- In depth knowledge of voce/video conference solution and devices
- Familiarity with wireless networking technologies
5
IT Support Manager Job Description
Job Description Example
Our growing company is looking to fill the role of IT support manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for IT support manager
- Support Instruction
- Manage systems for student documentaries program
- Provide advanced level hardware support for Microsoft Surface, Dell and Apple systems
- Assist with Faculty, Staff and room technology support as needed
- May perform special assignments to support site objectives functioning across disciplines and areas of expertise
- Desktop Support and Application Delivery
- Ensure that projects and service requests meet business requirements and goals, fulfill end-user requirements, and identify and resolve systems issues
- Review and analyze existing application delivery effectiveness and efficiency, and then develop strategies for improving or leveraging delivery systems
- Manage and provide direction for the desktop engineering/application delivery team in support of business operations
- Prepare, establish, and monitor budgets when required
Qualifications for IT support manager
- In-depth experience with Windows and MAC OS X
- A proven ability to quickly learn and become expert on new / unfamiliar technologies
- Strong spoken and written English and Chinese language skills is a plus but not necessary
- ITIL Certificates, CCNP, MCSE, A+, CISSP certificate a plus
- 3-5+ years' experience supervising/managing a corporate IT team and direct experience performing day-to-day IT support
- 1-2 years' exposure designing and managing system security