Credit Support Specialist Job Description
Credit Support Specialist Duties & Responsibilities
To write an effective credit support specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included credit support specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Credit Support Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Credit Support Specialist
List any licenses or certifications required by the position: WLS, WLO, RETS, CB, ITIL
Education for Credit Support Specialist
Typically a job would require a certain level of education.
Employers hiring for the credit support specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Accounting, Business, Finance, Education, Business/Administration, Paralegal, Associates, Secondary Education, Economics, Communication
Skills for Credit Support Specialist
Desired skills for credit support specialist include:
Desired experience for credit support specialist includes:
Credit Support Specialist Examples
Credit Support Specialist Job Description
- Take a ‘can-do’ approach to enhance relationships
- Enters data into workflow/data management systems in support of underwriting, asset management and portfolio management activities
- Retrieves loan and deposit information from systems of record (e.g., ACBS, Touchpoint, Credit Path/The Hub)
- Coordinates with more senior level UW Support Specialist in obtaining and scans all required financial reporting and covenant compliance information from customers
- Obtains and distributes market information from third party data sources
- Responds to customer service inquiries on loans and investigations
- Provides general administrative support to team, as needed
- Completes file audits
- Performs ongoing research into a variety of product related areas, including competitor products and pricing and customer patterns and trends
- Identifies target markets and key customer and Company benefits
- Minimum 1 year as Account or Credit Specialist in Credit Contact Center or
- Banking or credit card servicing experience preferred
- General experience with related credit systems such as ARC, Client Central, eClips, iCRD
- Excellent knowledge of financial markets with emphasis on Credit Derivatives Swaps, CDX Options, Index Tranches, Index, TRS and credit default management knowledge advantageous
- A spirit of continuous improvement is essential
- High school diploma or military experience
Credit Support Specialist Job Description
- To provide detailed, factual information and direction to internal customers, via telephone, about policies and procedures regarding Class products
- Provide immediate and efficient response to enquiries within the realm of current knowledge
- Read and interpret legal and internal credit documentation
- Accurately enter extracted data from credit documents into the credit infrastructure systems
- Manage the workflow of tasks / activities, queries, issues and requests made to the team, including identification, prioritization, and escalation where appropriate
- Produce and monitor various exception reports adding commentary and resolving discrepancies as needed
- Contribute toward team goal of meeting Key Performance Indicators (KPIs)
- Research and resolve inquiries in a timely fashion
- Actively participate in process improvement and other Organizational initiatives
- Various other tasks
- Work experience in a lending environment
- Ability to make rational decisions
- Ability to work independently, take initiative, problem solve
- Ability to multi-task ( talk, navigate and type simultaneously)
- At least two years of commercial banking experience or two years of retail banking experience
- General experience with related credit systems such as ARC, Client Central, eClips, Exposure Now
Credit Support Specialist Job Description
- Performs research and executes remediation pertaining to data quality of information, portfolio, reporting and related systems information reported through iCRD, ACBS, LIQ, Client Central, ARC, Overlimits
- Maintains full transparency to team and management about achievements, risks, controls, concerns
- Initiate credit facility proposals in ARC for new facilities, existing facilities and data maintenance
- Populate facility data per the information provided by Risk Partners and in accordance with Risk Policy
- Update proposals as needed prior to release based on changes made during negotiation
- Attach supporting documents to the ARC Proposal
- Perform approval overrides
- Route proposals for approval
- Complete/Release all proposals
- Cancel facilities related to paid out deals
- Minimum 2 years of basic computer experience required
- High level of proficiency with Excel and SAP required
- Logistics experience desired
- Ability to simultaneously manage multiple process improvement projects
- At least two years of commercial banking experience or at least two years of retail banking experience
- Bachelor's degree in accounting or other business specialty with minimum 6 hours accounting and a minimum GPA of 3.0/4.0 strongly preferred
Credit Support Specialist Job Description
- Evaluate processes to find efficiencies
- Responsible to provide administrative support for credit analysis including the gathering of financial data, maintenance of loan files, monthly reporting requirements
- May assist with accounts receivable analysis, tax return analysis and covenant monitoring
- Review of daily reports for necessary follow-up
- Process UCC terminations and continuations
- Process payments and customer receipts
- Process refunds due to overpayment on accounts
- Complete correspondence related to customer initiated requests, such as copies of contracts, address changes, account summary and transaction history information
- Review all inbound requests for Merchant Refunds
- As a functional user, maintains department databases and systems
- Undergraduate degree is strongly preferred but related job and industry experience can be accepted as a substitute
- Ability to work in a fast paced and controls oriented environment
- Strong working knowledge of CRI systems and applications inherent to CB and SCG including but not limited to iCRD, ARC, Client Central, DealWorks, CLW, SharePoint, CREWSII/CSR
- Experienced with report and form maintenance and Microsoft applications including Excel, Access, PowerPoint, Word
- Must be able to demonstrate effective interpersonal communications and troubleshooting skills strong presentation skills and ability to communicate clearly with large groups of people
- General experience with related credit systems such as ARC, iCRD, CLW and DealWorks
Credit Support Specialist Job Description
- Provides administrative support to the Credit Administration team
- Providing phone coverage for CVL Funding
- Monthly, daily and weekly reporting for DFS
- Processing high risk transactions in CashPro and FDES
- Responsible processing flat cancel rebook transactions in order to correct dealer or funding errors when setting up a loan
- Responding to incoming emails to the department email box from our Clients and LOB Partners
- Provide feedback and input in updating department procedures
- Provide support to customer verification process (processing loans from dealers, validate dealer information
- Reviews Commercial credit application packages for adherence to credit policy and determination of appropriate due diligence necessary to ensure proper collateral position
- Accountable to support Regional Program Manager and provide a high quality credit union experience
- BS Degree in Finance, Business, Math or related area
- Credit Analyst experience
- Above average MS Office skills including Excel, PowerPoint, Word, and Visio
- Able to interface effectively and/or collaborate with others
- General experience with related credit systems such as ICRD, eCLIPS, LIQ, WebClass, CKC, DealWorks, et cetera
- Detail oriented with ability to multi task and work in a team based environment independently