VP, Ecommerce Resume Samples
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VP, Ecommerce Resume Samples
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KH
K Hansen
Kelly
Hansen
1840 Carter Walks
Dallas
TX
+1 (555) 897 4099
1840 Carter Walks
Dallas
TX
Phone
p
+1 (555) 897 4099
Experience
Experience
New York, NY
VP-ecommerce
New York, NY
Stanton-Carroll
New York, NY
VP-ecommerce
- Position our industry-leading products (Ray-Ban, Oakley, Persol, etc) in an industry-leading way. Position the advantages of our doctor community and drive exam appointments
- Create, articulate and implement a compelling and holistic eCommerce strategy across all products and online assets in support of overall business growth and revenue targets
- Develop strategies to deliver financial plans (sales, margin, contribution, inventory turns) through online and in-store purchasing
- Hire, train and lead associates that are directly or indirectly on the eCommerce team such that the team can be a model for global replication
- Own visual merchandising of the WEB storefront; responsible to drive trends, collections, categories, and content to best showcase product assortment
- Work with Marketing Communications to assist in the development of plans to improve customer acquisition, retention, activation and lifetime loyalty
- Build seasonal ecommerce strategies and ensure all projects support the brand strategy and contribute to growth
Chicago, IL
VP, Ecommerce
Chicago, IL
Gaylord, Towne and Howe
Chicago, IL
VP, Ecommerce
- Manage and assist in the development of the retail sales and marketing directors, managers and coordinators
- Create ideas that can be leveraged with the account to develop incremental selling opportunities
- Work with the Big Lots Marketing teams to develop plans to drive website traffic
- Develop strategies and promotions for shipping and manage the overall shipping budgets
- Develop presentations for both internal and external purposes to gain support for retail initiatives
- Execution of all Retail programs sold and developed
- Partner with IT on developing SLA’s for the Customer Care Call Center and then managing to those SLA’s
present
San Francisco, CA
VP, Ecommerce & Marketing
San Francisco, CA
Hermann-Raynor
present
San Francisco, CA
VP, Ecommerce & Marketing
present
- Develops and implements innovative, branding programs
- Creates effective partnerships with internal and external partners to promote the Intermix brand vision
- Grow a quality client base through the development and implementation of acquisition, retention and loyalty programs
- Entrepreneurial, enterprising, nimble, agile, collaborative and resourceful
- Balances branding and ROI-generating activations. Implements opportunities that will profitably grow the business /generate incremental revenue while enhancing brand positioning
- Leads and inspires ecommerce and marketing team to be customer-focused, creative, agile and results oriented
- Achieves business objectives through online and off-line marketing initiatives including: direct mail, all digital marketing channels, print media, partner programs, social media, events, PR outreach, etc
Education
Education
Bachelor’s Degree in Professionalism
Bachelor’s Degree in Professionalism
Strayer University
Bachelor’s Degree in Professionalism
Skills
Skills
- Oversee the planning and development of site production calendar and ensure all cross functional deliverables are met in accordance with assigned deadlines
- Monitor performance and propose continuous improvements along key metrics such as traffic, conversion, order value, returns and cancellations
- Direct E-Commerce strategy across all products and online assets in support of overall business growth and revenue targets; oversight of seasonal E-Commerce strategies to ensure all projects support the brand strategy and contribute to growth
- Deliver inspiring brand content in addition to a premium merchandised product domain
- Forward-thinking merchandising /marketing/technical/finance-focused leader
- Identify and recommend emerging trends and advancements in web technologies in order to drive new business opportunities that focus on ROI
- Experience working in both physical and digital retail, luxury apparel industry ideal
- Analyze trends in customer service call outs and implement improvement to address common issues
- Ensure the enterprise delivers on its financial plans (sales, margin, contribution, inventory turns) through online purchases
6 VP, Ecommerce resume templates
Read our complete resume writing guides
1
Senior VP, Ecommerce Resume Examples & Samples
- Partner extensively through the organization (Merchandising, CRM, Finance and others) to develop and support cross-company multi-channel customer strategies that lead to increased market share across all product lines and consumer segments
- Identify new growth vehicles and strategies to meet sales and profit expectations
- Establish and build key internal and external partnerships in support of increased profitability regarding customer service, marketing, site design, order fulfillment and technology advancement
- Partner with EVP/CMO on creating integrated marketing programs that cohesively speak to our customer during every interaction including direct marketing, in-store marketing, advertising, etc
- Leverage Marketing and CRM teams to develop customer acquisition and retention strategies
- Partner with EVP/CIO to insure maximization of site functionality
- Spearhead customer insight initiatives to drive site merchandising and product development activities. Partner with Merchandising to achieve optimal results
- Analyze and make recommendations on all marketing programs that best support the direct-channel and provide acceptable and measurable ROI
- Identify and enhance all search marketing efforts
- Create and execute customer market research programs that provide insights into merchandising & product development activities
- Drive seasonal sales & profit plans, ensuring strategic and budgetary goals are met
- Lead, coach and develop the members of the ECommerce team
- Experience in retail or consumer goods
- High-level strategic thinker who has a solid understanding of business strategy as well as experience integrating Marketing/Merchandising objectives into overall strategy
- Experience managing complex technical marketing, database and site-functionality-related initiatives
- Experience managing an outsourced site, while maximizing opportunities to improve the customer experience and increase sales
- Diplomatic, tactful and patient leader, who can provide leadership, set high standards, foster creativity and flexibility, motivate and bring innovation to the business
- Professional, articulate person who can effectively collaborate in a cross functional team environment and communicate effectively at the highest levels of management
- Strong sense of urgency and the ability to embrace and maximize a changing landscape
- Strong budget management skills with the ability to create superior results at efficient costs
- Strong oral communications and presentation skills
- Well-developed leadership and team building skills
- Ability to unite key colleagues and cross-functional partners by gaining trust through demonstrating business expertise
2
VP, Ecommerce Resume Examples & Samples
- Develop and execute strategies and programs designed to maximize Nickelodeon revenues with E-Commerce retailers like Amazon, Ebay and others while sharing best practices with the full RSM team to optimize the “.Com” sales at all key “Big Box” Accounts
- Build relationships and gain new business and space for Nickelodeon Licensed Prodcuts in these retail channels
- Execution of all Retail programs sold and developed
- Develop strong relationships with our licensing partner’s retails sales and marketing teams focused on these accounts
- Develop presentations for both internal and external purposes to gain support for retail initiatives
- Be responsible for the overall business in these Retail Channels to maximize revenues, ensure consistency and minimize duplication
- Provide linkage into Consumer Marketing, IMP, and Digital
- Manage the specific retail marketing budgets for these channels together with RM department
- Work with key licensing partners and the CP team to
- Develop retail specific programs designed to maximize Viacom/Nick’s revenues
- Develop marketing programs for key Nickelodeon priority products to ensure sell-in and sell-thru on shelves
- Manage and assist in the development of the retail sales and marketing directors, managers and coordinators
- Develop strong understanding of all of the assets of the company to devise/execute account-specific plans, including: Advertising and Media Planning; IMP; Digital; LOBs; Executive leadership
- Create customized sales presentations
- Create ideas that can be leveraged with the account to develop incremental selling opportunities
- 10+ years experience in E-Commerce retail sales, retail promotions or marketing
- Proven track record of developing and executing successful digital commerce programs
- Experience managing a P&L
- 5+ years of leading a team of at least 2 people
- Experience of success in a matrix management environment
- Experience analyzing and developing 360 degree marketing plans for consumer products
- Relationships with E-Commerce Retailers (Primarily Amazon)
- Work experience at two of the following three preferred: E-Commerce, Mass Account Dot Com, entertainment company, toy company
- Outstanding leadership and sales skills
- Strong strategic thinker who can set goals and develops operational plans and processes
- Experience leading teams and multi-million dollar budgets
- Very strong written and oral communication and visual presentation skills
- Strong presentation skills (building a story and presenting it)
- Can influence and lead creative groups
- Skill in Microsoft Word, PowerPoint, Keynote for Mac and Excel
- Strong creative mind – can develop ideas that will work for both sales and marketing solutions with retailers
- Leads or contributes to complex projects and develops solutions
- Manages diverse projects and assignments
- Provides expert support to one or more departments
- Works well under pressure and with many pending deadlines
- Can motivate a crowd of people with enthusiasm and leadership abilities
- Understands the nuisances of third party relationships in licensing that influence the ability and opportunity to sell and market our brands
3
VP, Ecommerce Resume Examples & Samples
- Bachelor’s Degree required, Master’s Degree preferred
- Minimum 7-10 years’ management experience within eCommerce space
- Experience working in both physical and digital retail, luxury apparel industry ideal
- Forward-thinking merchandising /marketing/technical/finance-focused leader
4
VP, Ecommerce Development Resume Examples & Samples
- A track record of delivering market leading software technology solutions at appropriate scale to drive the success of a high transaction volume business
- Experience in any or all of the following preferred: eCommerce technologies like CRM, SEO, Mobile technologies, BI and Data analytics, Service orchestration, Platform development
- A strong understanding of technology development techniques and processes, a deep commitment to quality and a track record of delivering projects within successful time and cost parameters
- Strong technical and project management skills, as well as the willingness to engage in a hands-on way, to provide specific technical guidance and leadership to the team
- A strong technology pedigree and have the demonstrated ability and credibility to lead, manage and motivate a world-class team of developers
- Collaboration with other senior executives to define and execute corporate technology strategy and to provide a strong, functional, and cohesive leadership team
- Hiring and developing talent for the current and future needs of the business
- Providing coaching and mentoring to direct reports and other staff, and developing succession plans
- Driving a performance-based culture with clearly articulated team and individual metrics, accountabilities and business goals
- Developing a strong relationship with other technology teams to ensure formulation, communication and adherence to strong software development practices
- Driving innovation and adoption of new technology that results in improved financial performance for the business
- Managing R&D expense and capital budgets and associated operating costs
- Representing Sabre at industry events
5
VP, Ecommerce Engineering Resume Examples & Samples
- Provide leadership including thought leadership for the technology team and overall organization
- Manage, develop, and recruit talent – bring out the best in our staff
- Build strong partnerships with other IT and business teams
- Own, develop, and maintain the e-commerce platform roadmap in partnership with product management and IT leaders
- Spearhead design and implementation of platform features, complex system enhancements, and modifications to e-commerce systems
- Adapt and drive best practices to improve efficiency of the engineering organization
- Actively participate and help resolve technology platform issues that arise through escalation
- Collaborate with key members of the management team to define and drive technical strategy and architectural direction for the e-commerce platform
- Own and drive operational aspects of the e-commerce platform including support, capacity planning, and security
- Stay on top of emerging trends and advancements in web technologies, and identify opportunities to improve Sephora’s technologies and business processes
- Foster a collaborative, high achieving, fun, team-oriented workplace
- 12+ years of experience in a technical leadership role at a high-volume, retail e-commerce (or similar) company
- Track record of successfully working with cross-functional teams – product managers, business users, project managers, architecture, QA, release, UX, engineering teams to build and enhance large scale e-commerce applications
- Line management responsibility for large (30+ member) cross-functional teams in a software delivery organization
- Demonstrated experience with industry leading e-commerce solutions including Oracle Commerce/ATG, Endeca, Apache + JBoss, Oracle DB
- Good working knowledge of web technologies: HTML5, CSS3, JavaScript, JQuery, REST, Ajax, JSON
- Experience with SEO, web analytics (Omniture or similar), tag management, payment processing
- Highly skilled in complex problem solving, critical thinking, applying judgment, building consensus, and decision making
- Excellent communication and interpersonal skills including the ability to work effectively with technical and non-technical staff
- Experience with vendor management - ability to work with 3rd party vendors and contractors
- Preferred
- 15+ years in overall software engineering design and development experience
- Demonstrated experience in multi-shore management, teamwork, and execution
- Experience with Agile methodologies like Scrum
- Broad understanding of virtualized infrastructure, hosting environments, and cloud services like Akamai and AWS
- Experience implementing service-oriented (SOA) architectures and ESB/EAI technologies like WebMethods, Tibco, Mule or similar
- Experience developing mobile (iOS, Android, mobile web) applications
- Experience with POS, OMS, and WMS technologies in the e-commerce space
- B.S. or M.S. in Computer Science, Software Engineering, or equivalent
6
VP, Ecommerce Strategy Resume Examples & Samples
- Lead digital commerce strategy and customer experience engagements with a strong focus on business analysis, strategic and financial modeling, differentiated digital experiences, key digital capabilities and/or road mapping
- Lead or supervise delivery of consulting services to cross-functional client teams; develop and deepen positive working relationships across the client organization, with special focus on executive-level stakeholders
- Engage with clients to identify key strategic challenge(s) and business, marketing and digital needs to be addressed; evaluate scope of strategic engagement
- Define and conduct (or partner with others to conduct) appropriate research activities, and evaluate findings
- Define a digital program's strategic vision and business goals to guide strategy development and execution, and to move people to action
- Analyze business, marketing and digital performance across products, markets, audiences, and channels
- Provide recognized thought leadership and points of view (including white papers) on Digital strategies and consumer experience including eCommerce, Social Media, Digital in retail, etc
- Provide assessment and vision of the ideal ‘consumer experience’ by defining key capabilities that differentiate clients and meet consumer needs e.g. define cross-channel implications and opportunities, define impact to brand, etc
- Support client presentations and business development efforts with strategic thinking, research and analysis
- Work with strategy team members to define success metrics and evaluate business impact of digital strategies and projects over time
- Maintain expert-level knowledge of trends and best practices in retail consumer experience, B2B consumer experience, digital technology, retail strategy, commerce, marketing, relevant industry verticals, and general business strategy
- Experience in consulting and selling e-commerce strategy and consumer experience solutions to Retail and Direct-to-Consumer organizations
- Experience in strategy development, analytical techniques and complex problem solving
- Experience in thought leadership, including white papers on industry topics
- Strong understanding of user research, user-centered design principles and online consumer behavior
- Excellent communication and presentation skills; dynamic (persuasive) in presenting ideas to clients and prospective clients from VP to C-level; comfortable being able to quickly join the client leadership team and immediately add value
- Comfortable solving problems through a ‘hypothesis’ driven approach using a combination of top-down and bottom-up analysis
- Must possess rigorous analytical disciplined approach as well as dynamic, abstract problem solving skills (get to the answer via both "inspiration" and "perspiration")
- Demonstrated success driving organizational change within client organizations – past experience in organizational design consulting, process design and optimization, digital governance, and team dynamics a strong plus
- Must have a "change agent" attitude; constantly pushing us and our clients to new opportunities, approaches, ideas, perspectives, etc
- Expertise in at least one industry vertical
- Track record of exceptional success within top-tier management consulting, agency, or similar professional services environments
- Passion for innovation and creative thinking, relentless drive to deliver tangible business results
- Strong consumer marketing orientation, with in-depth knowledge of digital marketing concepts, platforms, tactics and technologies
- 10+ years Internet, marketing and/or management consulting (consulting or client-side) experience with at least 5 years focused exclusively on the digital space, ideally in retail & commerce
- Proven experience leading strategy and digital roadmap projects in a complex business and marketing environment
- Availability to travel 50% or more, as needed
- Bachelor’s degree required, MBA encouraged
7
Assistant VP, Ecommerce & Digital Strategy Resume Examples & Samples
- Research, test and evaluate a B2C solution for salons in professional industry 10%
- Demonstrates Entrepreneurship
- Innovates
- Achieves Results with Integrity
- Displays Sensitivity to Our metier
- Listens and communicates effectively
- Manages complexity
8
VP Ecommerce Resume Examples & Samples
- Manage and deliver against full financial P&L for the US eCommerce business
- Identify key growth strategies or eCommerce in the US and create business plans that result in the establishment of a long term interactive relationship between adidas and the consumer
- Manage the execution of global strategies, while leveraging market industry knowledge and metrics to influence market-specific changes, adjustments or recommendations
- Member of global eCommerce leadership team responsible for helping set and drive adidas' global eCommerce strategy and results
- Partner cross-functionally with adidas America leaders to capitalize on opportunities and develop and implement initiatives that will drive sustainable growth
- Maintain a proactive approach to strategy execution and consistently communicate vertically and cross-functionally to ensure alignment of internal priorities and resources are allocated appropriately to achieve desired results
- Prepare sales forecasts, budgets, quotas, and other projections as required. Analyze sales records and trends in relation to objectives and competitive activities
- Manages the implementation of Brand initiatives, programs, and procedures to promote key messages and achieve a competitive advantage in the retail marketplace
- Ensuring own department, as well as cross-functional departments, are aware of eCommerce strategic objectives
- Identifies, plans, and executes areas for improvement to ensure consumers understand and receive the full Brand experience online
- Set the direction for business/department processes and practices to ensure that programs are aligned with business objectives
- Partner with cross-functional departments (HR, IT, Finance, Security) to ensure their department initiatives are aligned with business and marketing objectives
- Lead and inspire a cross-functional team to achieve their business goals through setting clear and measurable objectives, developing their functional and relationship skills, and owning career progression planning for the team
- Extensive knowledge of the eCommerce industry, including web/internet sales and marketing techniques, order fulfilment strategies, market research and analysis practices, and media marketing and communications capabilities
- Holistic thinker – can establish and drive end-to-end strategies and initiatives encompassing multiple functions
- Must demonstrate strategic discernment and ability to navigate strategic challenges
- Strong business acumen in channel distribution, net sales, margin, profit and inventory
- Basic knowledge of footwear/ apparel construction and/or production, and an understanding of advertising material production and design
- Advanced financial knowledge and skills, and the ability to leverage this for business planning and budgeting
- The ability to skilfully negotiate, winning concessions without damaging relationships
- Advanced knowledge of MS Office applications (Outlook, Excel, PowerPoint, Word)
- Ability to present effectively to groups, including members of all organizational levels, and gain collaboration for strategic level planning
- Ability to read, analyze and interpret business periodicals, professional journals, technical procedures, or governmental regulations to determine impact on business
- Ability to use and understand mathematical concepts such as probability and statistical inference, fractions, percentages, ratios, and proportions, with an emphasis on Retail mathematics
- Ability to diplomatically resolve conflicts and compromise
- Ability to manage multiple projects and priorities simultaneously
- Ability to work independently to achieve the eCommerce mission
- Strong leadership and coaching skills, and the ability to capitalize on and apply these skills to create highly productive and highly engaged teams
- Ability to delegate effectively
- Ability to travel by air domestically and internationally up to 25% of the time
- Bachelor's degree (B. A.) from four-year college or university, preferably in Business, IT, Marketing, or Communications
- A minimum of 10 years related experience, with at least 5 years of eCommerce experience and 5 years of management experience
- Business experience in the Sporting Goods, Apparel or Sport Lifestyle Industry preferred
9
VP-ecommerce Resume Examples & Samples
- Position our industry-leading products (Ray-Ban, Oakley, Persol, etc) in an industry-leading way. Position the advantages of our doctor community and drive exam appointments
- Create, articulate and implement a compelling and holistic eCommerce strategy across all products and online assets in support of overall business growth and revenue targets
- Facilitate strategic business decisions regarding online experiences and technology
- Develop strategies to deliver financial plans (sales, margin, contribution, inventory turns) through online and in-store purchasing
- Partner with the VP, omnichannel to create best-in-class experiences that span web, store, CRM and call center and leverage existing branding, customer data, creative campaigns and analytics
- Create and maintain best-in-class e-commerce customer experience by remaining up-to-date on current and emerging trends and technologies in the area of eCommerce
- Hire, train and lead associates that are directly or indirectly on the eCommerce team such that the team can be a model for global replication
- Partner with IT to deliver all site development phases from concept to launch. Specific ownership of business facing phases, including business requirements, user flows/wireframes, functional requirements, UAT, and post-launch monitoring and optimization
- Establish and cultivate a culture of test and learn, continually identifying new test ideas with an eye on improving the customer experience across all device types
- Create and execute customer market research programs as appropriate
- Own visual merchandising of the WEB storefront; responsible to drive trends, collections, categories, and content to best showcase product assortment
- Lead all internal and external creative development and teams to ensure visual and verbal brand identity aligns with overall brand architecture and UX delivers outstanding customer experiences
- Work with Marketing Communications to assist in the development of plans to improve customer acquisition, retention, activation and lifetime loyalty
- Build seasonal ecommerce strategies and ensure all projects support the brand strategy and contribute to growth
- Lead business analysis of all programs and establish programs to drive continuous improvement
- Communicate reporting and analysis with key stakeholders to share pertinent leanings
- Influence the fulfillment and returns handling aspects of the ecommerce business, as well as store inventory, store logistics, and call center levels of service
- Provide guidance as needed on special projects and site features to build brand awareness or support external web programs
- Oversee total online business and relationships
10
VP, Ecommerce Buying Resume Examples & Samples
- Take leadership role in the creation of merchandising strategies for the e-commerce business that tie back to financial goals for the Retail division and company
- Build strong assortments and ecommerce exclusive programs that will drive incremental growth for the division. Manage product buy process from concept to execution
- Collaborate with management in the development and execution of merchandising, promotional and marketing strategies for all classifications. Communicate needs of the business to management on regular basis
- Responsible for communicating merchandising strategies and status of business to all cross-functional partners to ensure proper and timely execution of strategies insight and opinion based on experience and analysis in order to grow and impact business
- Create advocates for the ecommerce business by leveraging cross-functional teams and initiatives to create opportunities for Ecommerce Division
- Partner with planning team to develop and execute seasonal plans, merchandising and promotional strategies for all classifications
- Initiate and generate business analysis to track selling, identify key trends and maximize opportunities in the assortment in order to achieve continued growth and profitability of the Retail business
- Responsible for growth and development of ecommerce buying team
- Must have 10+ yrs. Experience in Ecommerce Buying or Merchandising. Vertical retailing experience preferred
- Strong product development experience a must
- Computer Literate – Advanced Excel Skills
- Ability to thrive in entrepreneurial environment
- Experience managing a team of buyers representing multiple categories
- Demonstrated ability to take ownership of and drive business performance
11
VP, Ecommerce Resume Examples & Samples
- Direct E-Commerce strategy across all products and online assets in support of overall business growth and revenue targets; oversight of seasonal E-Commerce strategies to ensure all projects support the brand strategy and contribute to growth
- Deliver inspiring brand content in addition to a premium merchandised product domain
- Monitor performance and propose continuous improvements along key metrics such as traffic, conversion, order value, returns and cancellations
- Oversee the planning and development of site production calendar and ensure all cross functional deliverables are met in accordance with assigned deadlines
- Ensure the enterprise delivers on its financial plans (sales, margin, contribution, inventory turns) through online purchases
12
VP Ecommerce Resume Examples & Samples
- The Director of eCommerce is responsible for collaborating with cross-functional partners to manage all aspects of the eCommerce business including, business planning, webshop / content strategy and development, promotional campaigns, website design, user experience and web analytics
- Acting as a project manager to evaluate, prioritize, develop, manage, implement and test eCommerce initiatives
- Participate in the development and execution of strategic and tactical business plans with other members of the cross functional team supporting the eCommerce strategy
- Co-create with the digital media team an effective planning, QA and execution of content across the websites and online marketing campaigns to ensure efficiency, accuracy and timeliness of all web content publishing
- Manage and communicate relevant eCommerce information to team members, executive leadership and cross-functional partners
- Partner with key cross-functional teams to ensure all relevant organizational goals and implications are factored into eCommerce projects. Ensuring a seamless cross channel journey
- Proven leadership in a dynamic environment
- Demonstrated strong business judgment and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives
- Minimum of 5 years as manager / head of international e-commerce team
- Experience in Scrum – Agile method
- Cross-channel experience
13
VP, Ecommerce Resume Examples & Samples
- E-Commerce site merchandising and site marketing
- E-Commerce website operations team
- E-Commerce product management
- Website creative, user experience and functionality
- Creative team that supports all digital marketing
- Take a strategic view of the digital commerce landscape, keeping current with industry best practices and trends
- Lead and motivate a talented team of ecommerce professionals providing vision, direction and guidance
- Optimize the experience on biglots.com to improve conversion, increase repeat purchases, and drive AOV
- Work with the Big Lots Marketing teams to develop plans to drive website traffic
- Strategically and profitably grow the e-commerce business
- Manage the overall P&L for biglots.com
- Develop strategies and promotions for shipping and manage the overall shipping budgets
- Oversees the day-to-day e-commerce operations, maintenance, and performance measurement of biglots.com
- Maintain positive, open lines of communication with all Big Lots senior leadership and other key contacts across many internal departments in order to inform, build partnerships and further evangelize the importance of the digital space
- Oversee concept development, strategizing, planning, implementation, and coordinating of Ecommerce initiatives
- Play a key role in the company’s go-to-market advertising, and maintain a close relationship with the advertising and brand marketing teams, representing the digital consumer and ecommerce efforts in the process
- Lead website merchandising, website design, operations, analytics and development teams
- Collaborate with IT on the overall e-commerce technology and plans including defining new functionality to implement for the site
- Partner with IT on developing SLA’s for the Customer Care Call Center and then managing to those SLA’s
- Partner with the fulfillment and returns handling aspects of the e-commerce business, in partnership with the Big Lots Transportation and Distribution teams. Drive decisions on packaging, delivery options and service levels
- Develop strategies to deliver financial plans (sales, margin, contribution, inventory turns, expense management) and partner with Planning, Finance and Marketing teams to forecast weekly/monthly sales, margins and review financial rollups
- Bachelor’s Degree in Business, Finance, Marketing or directly related field. MBA preferred
- Minimum of ten years progressive experience in business management with leadership level experience in ecommerce
- Use strong analytical and reasoning abilities
- Identify/evaluate problem areas and implement effective solutions
- Work cross-functionally and align people
- Lead change and work with and inspire a broad range of individuals towards one common goal
- In-depth knowledge and experience in change management
- Proven track record of building a successful ecommerce business in a complex, omni-channel retail environment
- Experience with P&L management, digital production, design and technology tolls and process is highly desirable
- Thorough knowledge of merchandising, direct marketing and sales principles, along with strong general management and leadership skills
14
VP, Ecommerce Engineering & Mobile App Resume Examples & Samples
- Mobile Apps – assumes overall accountability and responsibility for the technical delivery of customer-facing mobile app experiences. In addition, the VP is the primary technical owner for all key app development external technical partnerships
- Merchandising systems – own overall responsibility of merchandizing tools needed to process the data that serves our customer facing channels. This includes overall development, QA and maintenance of these systems
- Marketing Domain- this includes ownership of customer facing applications and experiences that help us bring more customers to our digital channels and help with retention--SEO, loyalty, wallet etc
- Lead the development, establishment, and enforcement of development and architectural standards for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles
- Apply established metrics to determine the readiness, quality, and operability of software, systems, and products due for release to clients and/or within the enterprise
- Proactively improve the overall software delivery process for these areas, streamlining our ability to predictably deliver software
- In partnership with other technology groups across the business unit and the enterprise, ensure reusability of key technology assets is at the core of every solution
- Lead a distributed and growing organization – both employees and an ever-increasingly complex onshore/offshore contractor network
- Plan and conduct performance appraisals of development staff, administer disciplinary action, raises, bonuses, and promotions when necessary
- Budget responsibilities for full time employees, contractors, software, hardware and services spend
- Evaluates, selects, and implements software packages to improve efficiency for areas of responsibility
- BA/BS in Computer Science, Information Technology or related field required. MA/MS in Computer Science, Information Technology or related field strongly preferred
- Overall 15+ years of experience in the software development and high volume enterprise systems
- 7+ years of experience in managing and overseeing enterprise level programs, which require extensive collaboration across various groups in a matrix organization
- 8+ years of extensive Java / JEE design and architecture experience with a focus on server side components
- 5+ years of experience with open source technology technologies preferably within a high volume eCommerce environment
- Experience in recruiting, hiring, and training diverse personnel in business, development, operations and quality assurance teams focusing on high performance and professional development
- Expertise in architecture & development application and platform components based on SOA architecture
- Experience in building scalable, high performing and robust eCommerce applications (with a focus on Java)
- Experience and passion to work in a fast paced Agile environment, delivering functional features in small time durations
- Experience and knowledge of cloud enabled services / applications
- Demonstrable presentation, written, verbal, and interpersonal communication skills
- Self driven, passionate leader and evangelist with expertise and experience of delivering full life cycle of architecture & engineering centered projects
- Expert leader at delivery and execution in an agile and lean development environment
- Thinker and planner – able to see potential issues and requirements ahead of time and then plan and execute them
- Strong general knowledge in Internet Technology and Software Development Lifecycle, including current industry trends
- Ability to balance short term tactical decisions with long term strategic thinking
- Demonstrable leadership abilities in changing, ambiguous and challenging situations
15
VP, Ecommerce Resume Examples & Samples
- Develop an eCommerce that will increase consumer adoption and drive the online business to its potential. Fuel the impact of digital conversion and work with the broader team to implement strategies across the early and appropriate stages of the customer life cycle
- Be a visionary and catalyst relative to industry developments relating to eCommerce to assist in the evolution of the strategy. Rigorously monitor competitor efforts, site changes and industry trends to take preemptive and responsive actions, as appropriate
- Serve as an advocate for the digital business within the company, collaborate broadly, and ensure that all team members and partners are focused on building this business through continual communication, monitoring and bringing digital 'DNA' to the organization
- Coach and develop a strong eCommerce team both in talent, resources and technology to achieve best in class results in the industry. Partner with digital product managers that will oversee internal product development, enhancements and delivery, including definition of the product roadmap and customer experience, development of the business case, product specifications and prototyping
- Deliver a compelling digital merchandising strategy that will show the value proposition and versatility of the Comcast Cable offering. Drive online engagements to conversion or 'connects' that establish the beginning of the customer's experience with Comcast
- An established team of eCommerce professionals with a clear and prioritized focus on driving the digital sales funnel
- Increased conversion rates from digital marketing efforts intended to drive connects
- Accelerated channel shift to digital conversion through adoption of best-in-class customer conversion practices as well as innovation in the marketplace
- 10 years+ experience in leading a large eCommerce team
- Expert in strategic and creative principles that will develop big, disruptive ideas deeply rooted in customer insights, derived from all consumer channels
- Exceptional leadership skills, interpersonal skills, and relationship management skills. Ability to manage owned priorities while partnering in a large organization with several competing resource constraints. The ability to self-manage and manage others, across, up and down an organization
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VP, Ecommerce & Digital Travel Trade Resume Examples & Samples
- Leading cross-functional teams to ensure continued growth of multibillion ecommerce revenue and strategic alignment in five key areas
- Core skills include strong product management, solid technical understanding for both systems and application delivery, analytics based front-end revenue optimization, executive judgment and business savvy
- Experience with technical, user and business issues in a software development environment, preferably in the fast-moving digital arena
- Exceptional verbal and written communication, project leadership skills and ability to communicate effectively at an executive level
- Ability to effectively lead and support multi-track teams
- Demonstrated ability to identify, understand and drive resolution of complex critical issues across large platforms
- Proven ability to collaborate with others and achieve successful results from those collaborations, plus the ability to build strong and sustainable relationships at all levels of an organization
- Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative
- Engineering degree required (with a good understanding of software development across application and system layer)
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VP-ecommerce Resume Examples & Samples
- Lead E-Commerce Site Merchandising, Digital Marketing and Operations teams to maintain an awareness of seasonal strategies and align team efforts with overall business plans
- Manage the Aéropostale and P.S. from Aéropostale websites in terms of content and product placement; monitor performance and propose continuous improvements along key metrics such as traffic, conversion, order value, returns and cancellations
- Work in partnership with Merchant and Planning teams on development of preseason pricing strategies
- Identify actions to establish and improve strong customer acquisition, retention, and loyalty
- Identify and recommend emerging trends and advancements in web technologies in order to drive new business opportunities that focus on ROI
- Lead team in competitive research and analysis to maintain an awareness of competitor sites’ functionality and features
- Design and implement processes to collect and analyze data to report on site performance
- Build, manage and maintain relationships with third parties, vendors and online partners to explore any new effective way to improve online customer experience and to generate revenues and profits
- Design best-in-class web and mobile services as well as the business processes to create outstanding customer experiences
- Analyze trends in customer service call outs and implement improvement to address common issues
- Assure the execution of all relevant site analytics, in order to improve website performance, including new ways to drive traffic and revenue opportunities
- Identify and enhance all search marketing efforts in collaboration with Marketing, Social Media and Merchandising teams
- Lead E-Commerce teams in strategy directional execution and professional development
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VP Ecommerce Product Marketing Resume Examples & Samples
- Marketing strategy – understand core capabilities of the product and features, primary target customer base and launch plan in order to develop marketing strategy and plan to meet business goals
- Product launches – develop product positioning and messaging that differentiates First Data products in the market. Plan the rollout of new products and release and manage the cross-functional implementation of the plan
- Content Management – create content for digital, PR, social media, and regional use to promote new and existing products or initiatives and to support lead nurturing campaigns
- Demo Management – work closely with product management to develop use cases and compelling demo scripts to showcase product capabilities
- Regional Liaison – interact frequently with regional marketing managers to understand their markets and the assets needed to support their local marketing efforts
- Product Manager Liaison – participate as part of the strategic roadmap team with Product Management in order to ensure that the product addresses core customer needs and creates a positive customer experience as well as to gain the information (i.e. competitive analysis, personas, user testing, customer feedback) needed to develop positioning and messaging that resonates with core target audiences
- Brand Management – act as a Brand Ambassador to ensure that all Product Marketing content is on-brand, consistent in terms of style, quality, and tone of voice, and optimized for search and user experience for all channels of content including online, social media, email, mobile, video, print and in-person
- Digital Liaison - work closely with the digital team to ensure proper branding and product content for various digital properties (i.e. website, banner ads, email templates)
- Project Management – manage multiple projects and keep them moving forward while adhering to tight budgets and timelines
- Agency Liaison – work very closely with internal and/or external agencies and consultants in order to open jobs and manage their budget and deliverables
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VP Ecommerce & Digital Insights Resume Examples & Samples
- 10+ years’ experience in eCommerce and digital, having worked for brands to build out business-to business, business-to-consumer and brand-to-retailer platforms; in-house CPG experience a plus
- Subject matter expertise in the areas of building eCommerce, omnichannel, direct-to-consumer and digital strategies and capabilities for premier brands and retailers
- You will have worked directly on an eCommerce sales team that is responsible for the eCommerce P&L (such as Amazon.com, Walmart.com, and Jet.com)
- You have detailed understanding of the pros, cons and challenges of 1P vs 3P formats
- Expert knowledge of eCommerce category management, digital joint business planning, how to manage both online and offline product assortment and winning clicks and mortar strategies
- Qualitative and quantitative research and analysis experience, including shopper & financial analysis
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VP, Ecommerce Resume Examples & Samples
- Develop a robust, integrated implementation strategy and plan that charts a course to achieve aggressive sales growth over the next five years
- Lead a focused team of both direct (i.e., Sales, Marketing, Data/Analytics, et al.) and dedicated indirect resources (i.e., Category Leadership, Shopper Insights, Digital, Innovation, Supply Chain, et al.) to drive transformational change, leading to executable plans, that meet strategic objectives
- Identify the greatest growth opportunities for the business, both organically, as well as through strategic partnerships and/or mergers and acquisitions
- Contribute to and influence the organization design of the team, including how/where to incubate talent with key online retailers (e.g., Amazon, Chewy); responsible for establishing strong partnerships with the internal sales leaders of large brick-and-mortar customers and collaborating to enhance online sales
- Define and create the new “playbook” for winning in this rapidly expanding omni-channel
- Work across departments (Brand Marketing, MDO, Sales, Innovation, Digital, Insights) to ensure holistic execution of brand strategy and communication
- Provide leadership to the department, focusing on development of the skills and effectiveness of the group, where needed, both as a whole and as individuals
- Drive non-linear, creative thinking and tactical executional excellence, developing and managing processes across internal team
- 15+ years General Management experience required, preferably with experience in sales
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VP Ecommerce Resume Examples & Samples
- Be the champion for the ecommerce Customer
- A results oriented leader who develops strong digital merchandising and operational teams that focus on the Customer through insights, research and analytics
- Previous success managing cross-functional ecommerce business initiatives from concept to implementation with quantifiable results
- Demonstrated ability to set priorities and allocate resources effectively to focus on critical tasks that drive Customer engagement and profit
- Proven track record in running a profitable ecommerce business with growth in Customer engagement, acquisition and conversion in a highly competitive industry
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VP, Ecommerce & Marketing Resume Examples & Samples
- Achieves business objectives through online and off-line marketing initiatives including: direct mail, all digital marketing channels, print media, partner programs, social media, events, PR outreach, etc
- Ensures a consistent client experience across all marketing touchpoints
- Partners closely with the President to strategize initiatives, propel brand positioning and attain all financial metrics and profitability goals
- Grow a quality client base through the development and implementation of acquisition, retention and loyalty programs
- Develops and implements innovative, branding programs
- Operates with a test and learn entrepreneurial mindset
- Balances branding and ROI-generating activations. Implements opportunities that will profitably grow the business /generate incremental revenue while enhancing brand positioning
- Leads a team of approximately 50
- 15+ years experience including ecommerce/digital and marketing/branding
- Deep understanding of the luxury fashion consumer
- Exceptional problem solving and analytical skills; ability to frame new, ambiguous and complex issues; ability to generate insight through rigorous analysis
- Strong analytical, planning, forecasting and budgeting/financial skills
- Strong understanding of digital marketing including management of agencies and budgets across channels
- Expertise in the ecommerce product and optimization
- Creative and innovative with branding strategies and content
- Strong leadership abilities including a proven ability to lead a proactive team and ensure accountability for results that maximize contribution to business objectives
- Entrepreneurial, enterprising, nimble, agile, collaborative and resourceful
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VP, Ecommerce Strategic Initiatives Resume Examples & Samples
- Looking for an energetic, passionate, and execution focused Leader to lead the transformation of multiple aspects of eCommerce at Cenveo. This leader will drive a team of Project Managers, Business Analysts, and Developers that support the key initiatives. This leader will work closely with senior business stakeholders to establish a rapport and operating mechanisms to work together and deliver on all projects and work assignments. This leader will establish and execute on the digital sales strategy aligned with the business needs. Management duties also include personnel, financials, and audit processes
- Will shape and define digital opportunities to enable the business to operate faster and differentiate multiple products in the market space
- Drives the various ecommerce strategies, partnering with relevant players across the organization to enhance the online customer experience, maximize site usability, performance and ROI
- Responsible for working on vertical industry solutions related to print, envelopes, and labels industries
- Deliver the intended business outcomes that the solution will deliver, continuously measuring results and providing senior management visibility for these outcomes
- Direct the systems development process, including planning and monitoring development efforts, reviewing deliverables, and communications to management
- Analyze business needs and information requirements, define optimum system requirements, and prioritize and manage new requirements
- Develops detailed analysis, design, construction and testing specifications ensuring technical compatibility and integration
- Lead E-Commerce Site Merchandising and Operations teams to deliver strategies and align team efforts with overall business plans
- Develops solutions in accordance with established standards and policies
- Creates, communicates, and ensures management of the project plans and other required project documentation and provides updates as necessary