Ecommerce Business Analyst Resume Samples

4.9 (108 votes) for Ecommerce Business Analyst Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the ecommerce business analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
EB
E Brown
Ervin
Brown
562 Halvorson Square
Los Angeles
CA
+1 (555) 766 5919
562 Halvorson Square
Los Angeles
CA
Phone
p +1 (555) 766 5919
Experience Experience
Phoenix, AZ
Ecommerce Business Analyst
Phoenix, AZ
Grant and Sons
Phoenix, AZ
Ecommerce Business Analyst
  • Create and run reports, metrics, analytics, and work with the right groups to improve key performance indicators for Rexel eCommerce and webshops
  • Perform Quarterly site audit tasks and provide metrics summary on performance to management
  • Perform business analysis of eCommerce sales and operations to improve overall business performance
  • Define and create use cases and value proposition through market research and create metrics for data-driven and value-driven business decisions
  • Manage the quality control of website development and changes
  • Work cross functionally with the business team, technology team, and project manager to design and specify large scale complex business solutions
  • Collaborate with technical development teams for new implementations, functionality enhancements, application updates and performance issues and bugs
San Francisco, CA
Ecommerce Business Analyst / Product Owner
San Francisco, CA
Halvorson Group
San Francisco, CA
Ecommerce Business Analyst / Product Owner
  • Provides Vision for the Product (website) and work with Senior Business Owners to make sure they are in alignment with company goals
  • Provide eCommerce functionality expertise during project planning, development and production-support
  • Collaborate with scrum masters and project managers to create timely project status reports to all cross-functional stakeholders
  • Works with the Delivery Manager for the Release Plan including release date and content
  • Working knowledge of up-to-date Web technologies
  • Leads Product Demo at the end of the Sprint; accepts or rejects work results and report back to business sponsor
  • Provide leadership and guidance for Web Dev teams on Project Scope, Acceptance Criteria, Definition of Done, etc
present
Dallas, TX
Senior Ecommerce Business Analyst
Dallas, TX
Muller Group
present
Dallas, TX
Senior Ecommerce Business Analyst
present
  • Create acceptance criteria for user stories to aid developers & testers and ensure quality releases
  • Assist in maintenance and development of the online procedure guide and knowledge database
  • Create & maintain documentation for support, testers and developers
  • Analyze and develop solutions addressing customer comments and issues
  • Track progress of development from concept through implementation via release milestones
  • Maintain quality control of website development and changes
  • Coordinate inter-departmental resources for website projects
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Pepperdine University
Bachelor’s Degree in Computer Science
Skills Skills
  • Basic SQL knowledge, including ability to write select queries
  • Good Microsoft Office capability
  • Excellent written communication skills, including proficiency in MS Office Suite (i.e. Excel, PowerPoint, Access and Word)
  • In-depth knowledge of building system solutions or business applications. Strong writing, negotiation and presentation skills
  • Strong abilities to analyse, map and model business and systems processes to a detailed level
  • Strong attention to detail
  • Excellent proficiency in Microsoft Office (Excel, Word, Visio, Project, and PowerPoint) software suite
  • Knowledge of Web-based application principles
  • Ability to debug data using query tools ie. Access, MySQL, Oracle
  • Collaborative, customer-focused and able to create visible value
Create a Resume in Minutes

15 Ecommerce Business Analyst resume templates

1

Ecommerce Business Analyst / Product Owner Resume Examples & Samples

  • Provides Vision for the Product (website) and work with Senior Business Owners to make sure they are in alignment with company goals
  • Provide eCommerce functionality expertise during project planning, development and production-support
  • Collaborate with business owners and stakeholders to lead eCommerce requirements gathering and analysis
  • Defines the features of the product (website) and ensure they are properly communicated to all project stakeholders
  • Writes Product Requirements for Epics, User Stories, Improvement, etc., including but not limited to, Scope of Work, Description, Acceptance Criteria, Definition of Done
  • Manage integration with 3rd parties and vendors, track tasks and review project deliverables
  • Collaborate with scrum masters and project managers to create timely project status reports to all cross-functional stakeholders
  • Escalate project risks and issues, develop mitigation plans as required
  • Responsible for ensuring project documentation, decisions and specifications are documented and maintained
  • Works with the Delivery Manager for the Release Plan including release date and content
  • Partners with Business Owners (BO) and Subject Matter Experts (SMEs) to define Product Backlog, prioritize features, improvements, bugs, etc. according to market value and business needs
  • Adjusts features and priority every iteration, as needed
  • Leads Product Demo at the end of the Sprint; accepts or rejects work results and report back to business sponsor
  • Work with business partners to set priorities and communicate timelines and expectations
  • Coordinate and drive communication, facilitate decisions and resolve issues in order to execute on set priorities and timelines
  • Responsible for efficient and timely deployments to production
  • Must be able to establish strong relationship with the business and project stakeholders to ensure that business goals are met
  • Provide leadership and guidance for Web Dev teams on Project Scope, Acceptance Criteria, Definition of Done, etc
  • Ability to mentor teams on increasing team velocity and commitment to deliver the project on time, within budget and of high quality
  • Ability to translate business and technical concepts into functional specification documents
  • Working knowledge of up-to-date Web technologies
  • Experience with eCommerce platforms and an understanding of success factors
  • Experience managing projects using Atlassian tools like Jira
  • Identify and assess problems and solve them with a sense of urgency
  • Strong organizational skills and ability to analyze various inputs to help prioritize work
  • Ability to juggle multiple tasks effectively and efficiently
  • Ability to manage and coordinate production deployments with multiple teams
2

Ecommerce Business Analyst Resume Examples & Samples

  • Communicate with management team, development vendor and business area experts to improve product functionality, resolve issues, and improve consumer satisfaction
  • Participate in planning and implementation of support and strategic projects
  • Project management input on task status, risk identification and mitigation, change management and impact analysis
  • Coordinate and collaborate with internal and external stakeholders to elicit functional requirements, modeling those requirements in an organized manner and communicating those requirements throughout the project life cycle
  • Enhance test cases by analyzing project specifications
  • Define project tasks, resource requires, test plans and participate in QA process
  • Interpret data gathered from multiple channels including but, not limited to document analysis, workshops, site visits, surveys, use cases, business analysis, workflow analysis, social and vendor reports to provide insight
  • Escalation of usability and performance issues as required; maintaining ownership of issues through resolution
  • Provide subject matter expertise for functional and technical aspects of the DemandWare eCommerce platform
  • Assist in testing updates to existing web applications and perform user acceptance testing for new integrations
  • Create, monitor, and present best practice site performance reports across Kate Spade & Company portfolio of sites using CatchPoint
  • Perform Quarterly site audit tasks and provide metrics summary on performance to management
  • Level 2 Support of eCommerce Sites
  • Ability to debug data using query tools ie. Access, MySQL, Oracle a plus
  • Working knowledge of HTML, CSS, JavaScript, XML, and DemandWare business manager a plus
  • SEO Optimization experience a plus
  • Understanding of Internet protocols such as SMTP, HTTPS, SOAP/REST a plus
  • Experience with 3rd party commerce integrations across ESP, OMS, WMS, Analytics, Scene7, Ratings & Reviews a plus
  • Understanding of PII policies a plus
  • Experience working in a fashion / multi-brand environment a plus
3

HP Shopping Ecommerce Business Analyst Resume Examples & Samples

  • Ability to work through complex data problems and partner with other cross-functional teams
  • 2+ years demonstrated experience with SQL, Oracle databases and/or Hadoop/Pig, Vertica development
  • 2+ years demonstrated experience with data visualization tools/toolkits, e.g. Tableau, D3, Qlikview, etc
  • Experience in developing real-time data visualization
  • 3+ years of demonstrated experience using Microsoft Office tools (Excel, Word, Access, SharePoint, etc.)
  • Strong communication skills (both verbal & written)
  • Proven ability to present ideas in a visually appealing form
  • Strong team player and ability to work with geographically diverse teams
4

FX & Commodities Ecommerce Business Analyst Resume Examples & Samples

  • Bachelor's Degree or equivalent in a subject from a top school, or equivalent experience
  • ECommerce or electronic trading systems
  • FX & Commodities trading applications
  • Working with both Front Office and technology teams to translate business requirements into detailed technology specifications
  • Regulatory requirements in the FX, Commodities and eCommerce area globally
  • Cyber Security
5

Site / Ecommerce Business Analyst Resume Examples & Samples

  • Design and develop reporting and analysis that delivers actionable insights related to site performance, including recommendations to improve sales and profitability, understanding customer behaviors, and optimizing tactics and execution (i.e. marketing channels, real estate, navigation, onsite search, product recommendations, conversion funnel, site/device, etc.)
  • Support ad hoc analysis needs and test & learn strategies related to the site to continue improving the customer experience and generate new sales drivers
  • Collaborate and ensure alignment across Marketing, Merchandising, Finance, and Operations
  • Identify, recommend, and implement updates to business processes and data to improve efficiencies or support more complex analysis
  • Develop and maintain documentation for training, best practices, methodologies, etc. related to site data and analytics
  • Turn business questions into functional analysis – understand the business as well as the data behind the analysis; assess financial impact in terms of sales, profitability, and KPIs
  • Resolve data discrepancies and system issues, as necessary
  • Quality check all data and analysis to ensure accuracy and appropriateness
  • Strong data and analytical skills, including data retrieval, organization, analysis, presentation and summary
  • High degree of initiative, personal responsibility and ownership
  • Fast learner with a proactive nature
  • Detail-oriented with strong organizational and project management skills
  • Demonstrated analytical, critical thinking, and problem solving abilities
  • Understanding of key metrics, financial analysis, ROI, etc
  • Ability to translate customer strategies into business requirements and then into technical specifications
  • Exceptional eye for audit and supporting testing procedures
  • Undergraduate degree in Business required
  • 3-5 years of analytics experience
  • Proven proficiency in ecommerce analytics tools; Adobe Site Catalyst experience preferred
6

Ecommerce Business Analyst Resume Examples & Samples

  • Perform business analysis of eCommerce sales and operations to improve overall business performance
  • Help optimize and manage complex supply chain operations
  • Analyze large sets of data to identify trends and make strategic decisions
  • Create meaningful reporting and dashboards to be presented to executive management and used for day to day monitoring of trends
  • Perform ad-hoc analysis using business intelligence tools to proactively report emerging trends, locate failure points within a process, recognize areas to optimize business performance, and realize opportunities to reduce costs or increase sales
  • Gather data from a variety of sources and work with the various business stakeholders to create reporting that will inform promotional strategies, sales trends, etc
  • Act as a data steward to analyze and maintain data accuracy and consistency across various reports
  • 1-2 years of relevant experience as an Analyst, or in role that required significant Business Analysis
  • Experience in eCommerce, technology, business consulting/management, operations research, statistics or related background preferred
  • Bachelor's Degree from a top university in engineering/computer science, business, mathematics, economics, or other statistical based major. Masters degree a plus
  • Detail oriented with an ability to thrive in a fast paced environment
  • Ability to fit into a lean operating team with minimal supervision
  • Ability to work across multiple teams and coordinate efforts to deliver results
  • Proficient with Microsoft Excel, Microsoft PowerPoint. Familiarity with Microsoft Access a plus
  • Experience with writing SQL queries, Microstrategy, PowerBI, or Tableau (or any other data suite) a plus
  • Excellent problem solving, analytical, and communication skills
7

Ecommerce Business Analyst Resume Examples & Samples

  • Planning and designing the eCommerce and Market Reform project(s) and proactively monitoring its overall progress, resolving issues and initiating corrective action as appropriate
  • Assist in defining the project’s governance arrangements; including ARS/Aon Benfield and vendors where appropriate
  • Quality assurance and overall integrity of the project(s) - focusing inwardly on the internal consistency of the project(s); and outwardly on its coherence with market reform
  • Assisting with managing the project’s budget on behalf of the eCommerce Steering Committee, monitoring the expenditures and costs against delivered and realised benefits as the project(s) progresses
  • Ensuring that the delivery of new products or services from the projects is to the appropriate levels of quality, on time and within budget, in accordance with the project(s) plan and project(s) governance arrangements
  • Managing both the dependencies and the interfaces between projects
  • Managing the communications with all stakeholders; (internal & external)
  • Managing both the dependencies and the interfaces between projects / applications
  • Managing risks to the project’s successful outcome
  • Reporting progress of the project(s) at regular intervals to eCommerce team, stakeholders and eCommerce Steering Committee
  • A minimum of 4 years business analysis, project management and/or eCommerce experience required; preferably in the P&C insurance industry. Bachelor’s degree in Accounting/Finance, Business, Information Systems or similar preferred
  • Results-driven motivated individual that can support projects independently and lead projects with some guidance
  • Excellent proficiency in Microsoft Office (Excel, Word, Visio, Project, and PowerPoint) software suite
  • Demonstrated ability to prioritize and manage work across multiple initiatives
  • Ability to develop and sustain relationships internationally / across time zones
  • PMP or similar project management experience and/or LEAN and Six Sigma Methodology experience desired
8

Ecommerce Business Analyst Resume Examples & Samples

  • Provides the e-Commerce Division with product management support in the ideation, submission, delivery, and enhancement of the product roadmap globally
  • Work cross functionally with the business team, technology team, and project manager to design and specify large scale complex business solutions
  • Primary responsibility would be to gather and produce detailed business requirements , including non-functional requirements, for all e-Commerce projects according to accepted best practice
  • Lead, conduct and facilitate meetings with business users and information technology personnel as well as directs solution to system and business problems
  • Manages and resolves the more complex systems related projects by ensuring that business users' needs are met and perform gap analysis where appropriate
  • Develop system flow charts, work flow documents for small enhancements to large cross functional projects that impact the e-Commerce applications
  • Develop a good understanding of the business unit's function and effectively communicate technical issues in non-technical terms to the business unit
  • Candidate should have at least 2 years of experience as Business Analyst or Sr. Business Analyst within e-Commerce business practice area and Retail business process would be an added advantage
  • Candidate should have a good e-commerce knowledge with the ability to convert business/functional requirements into logical business rules and functional requirements
  • Candidate should be able to apply specific knowledge of the business and knowledge of systems technology capabilities to business problem solving providing operational support
  • Knowledge and experience of major integration points between an e-Commerce application with Order Management, Warehouse Management, Financial and Retail Systems
  • Experience in launching and/or supporting a Global e-Commerce platform
  • Knowledge and experience of business analysis tools such as Domain modeling, Use Cases, Activity Diagrams, Business Rules/logic, State machine diagrams, UML
  • Proficient in MS Office products (Word, Excel, Power Point, Project, Visio)
  • Experience with HTML and CSS knowledge essential as is XML, XSL and XSLT
  • Expertise in internet standards such as W3C, Accessibility, SEO, UE and design as they relate to ecommerce web sites
  • Should have experience with ATG e-Commerce platform, order management systems and CMS platforms is desirable
9

Ecommerce Business Analyst Resume Examples & Samples

  • Assessing performance results and summarizing data points
  • Reviewing, analyzing, and recording KPIs; delivering KPI information to key stakeholders
  • Collaborating with cross-functional teams to gather relevant data and facts in relation to set objectives
  • Setting short and long-term goals that uphold the company’s vision and values
  • Identifying sales opportunities; implementing action to improve ROI
  • Assisting with the research and development of planning tools and practices
  • Translating internal and external resources into actionable applications
  • Working with Merchants and Planners to grow the business
  • Developing and discovering omni-channel capabilities
  • Delivering accurate and efficient key content set-up and attributes
  • Driving awareness through presenting KPIs, category performance, and sales trends
  • Taking on additional special projects, as needed
  • At least 2-4 years of experience as a Retail Planner/Analyst
  • Master multitasker with a proactive approach to problem solving
  • Advanced proficiency in MS work for PC platforms; especially Excel
  • Capacity to thrive in a fast-paced work environment
10

Ecommerce Business Analyst Resume Examples & Samples

  • To capture requirements from customers - business, functional and non-functional
  • To evaluate information gathered from multiple sources, reconcile conflicts and create proposals for change moving forward
  • To document workflows and results of business analysis and obtain sign off from managers on the specifications as appropriate
  • To ensure that projects deliveries are fit for purpose – working with the technical and business teams
  • To organise workshops for project stakeholders where appropriate advising on the impacts of new initiatives
  • To manage change requests in relation to project plans and ensure agreed deadlines are met
  • To identify possible improvements in relation to systems and business processes that cross retail and online channels
  • To oversee project activities such as budget and risk management with appropriate escalation where necessary
  • To act as the liaison between business units, technology and support functions – including third parties
  • To pro-actively communicate and collaborate with external and internal customers as needed thus furthering knowledge on all sides
11

Ecommerce Business Analyst Resume Examples & Samples

  • Work with business process owners to determine business requirements
  • Work with business process owners, eCommerce Product Management, UXD, vendors and IT to build design based on requirements
  • Hold design review sessions with cross-functional team members (business process owners, product management, UXD, IT, other BAs, QA, operations, training and vendors) to review requirements
  • Require sign off of functional specification(s) from all cross functional project team members
12

Ecommerce Business Analyst Resume Examples & Samples

  • Goal Planning
  • Investor Education
  • Guidance Tools
  • Insights / Thought Leadership
  • Life Events
  • Life Priorities
  • Ability to think strategically but also plan and execute on tactical actions to support business goals
  • Experience documenting project scope and use cases
  • Experience writing detailed business requirements
  • Ability to utilize "voice of the customer" feedback and analytics to help inform the online approach
  • Knowledge of systems development methodologies
  • Understanding of web design principles
  • Excellent communication and writing skills
  • Confidence in presenting ideas to all levels of management and peers
  • Desire to develop experiences that are among the best in the industry
  • Comfort in a fast-paced, highly collaborative, customer-driven environment
  • Five-seven years experience managing online initiatives within the financial services industry 
13

Ecommerce Business Analyst Resume Examples & Samples

  • Research, analyze, and document requirements by meeting with internal stakeholders and customers
  • Research website best practices and new developments online
  • Write clear, concise specifications that accurately document business and customer requirements
  • Work collaboratively with e-commerce and technical teams to problem solve and develop requirements
  • Manage projects from concept to completion, monitoring the status and facilitating timely communications
  • Develop plans for and participate in user acceptance testing
  • Create and manage online surveys
  • Generate standardized and ad hoc reporting using internal systems as well as Excel and Access as needed
  • Manage ecommerce projects and relationships with third party
  • Build positive productive relationships with team members, as well as third party vendors is required
  • Ensure on time execution and high quality deliverables
  • 3+ years experience as an ecommerce analyst using data analytics and generating reports
  • Advanced Excel experience required including, but not limited to Pivot Tables, VLOOKUPs and Charting
  • Access experience required including, data imports and exports; crosstab queries; append queries and macros
  • SQL experience is a plus
  • Organized, detail oriented and the ability to transform concepts into actionable plans
  • Ability to effectively communicate with both business and technical teams
  • Strong written and oral communication skills required
  • Experience with UAT testing preferred
  • Knowledge of online survey tools and research methods is a plus
  • Proficient Microsoft Word and PowerPoint
14

Hybris Ecommerce Business Analyst Resume Examples & Samples

  • Minimum 5 years of experience in the eCommerce space gathering requirements, including configuring and customizing an eCommerce system
  • Minimum 2 years of hybris eCommerce experience required
  • SAP experience preferred
  • Work with business to understand the business requirements and map them into hybris functionalities
  • Lead complex business requirement discussions. Gather, evaluate and document business needs and requirements and translate these into functional specifications and/or user stories
  • Participate in design discussions of issues, enhancements and projects, providing a technical expertise of the hybris eCommerce platform
  • Experience communicating complex eCommerce constraints and opportunities to non-technical decision makers
  • Create prototypes when needed
  • Recommend approaches to increase revenues and profits for the business through the implementation of eCommerce / multichannel initiatives, both at strategic and tactical level
  • Design user interaction models, workflows and user interfaces
  • Communicate conceptual ideas
  • Provide in depth knowledge of hybris platform and related products
  • Stay up to date with best practices and innovation initiatives in the eCommerce environment
  • Manage work relations and deliverables with 3rd party eCommerce partners and internal IT
  • Maintain strong business user relationships while prioritizing issues with enhancements and providing honest feedback on deliverable dates
  • Ensure all systems are aligned with the IT long term strategy
  • Must be used to working to standards and have a structured approach to design
  • Very good English language skills (verbal & written)
  • Very good presentation and organizational skills
  • Develop project plans for eCommerce program and site enhancements
  • Supervise a quality assurance process, including integration and system testing
  • Coordination and communication of application tasks within the cross functional IT organization
  • Identify and track issue logs, risks and project milestones
  • Establish timely communication meetings and updates to the cross functional team on eCommerce Technology project
  • Escalate to management any risks to project plans and/or major milestones in a timely fashion to avoid adverse effects on budget, delivery or implementation timelines
  • Prioritization of priorities while managing several overlapping projects and enhancements while needing to support multiple platforms
  • Managing outsourced services and hosting providers for on-going support
  • Communication to offshore vendor resources complex requirements to ensure the appropriate development is performed
  • Agile project execution experience
  • Support feasibility studies, project assessments & initiation (scoping, risk management and estimation)
  • Requires a bachelor's degree or an equivalent combination of education and experience. Requires at least 5 years related experience
  • Demonstrates strong technical knowledge of ERP systems and other application systems, equipment capacity, limitations and operation time
  • Has a good understanding of industry requirements
  • Familiar with relational database concepts, client-server concepts
  • Must be able to communicate effectively with both end users and IT staff, as well as business management
15

Ecommerce Business Analyst Resume Examples & Samples

  • To participate in the full lifecycle of ecommerce engagement to deliver a complex, comprehensive business solution for B2B ecommerce
  • Utilize strong knowledge of the underlying ecommerce platform to minimize customization
  • To identify and document Current State Processes, Business Requirements, Future State Solutions, Functional Specifications and Configurations
  • Responsible for conducting finance related requirements JAD sessions, workshops, training, UAT as needed for the project
  • Responsible for creating BRD, Functional Specs, Interface Specs, Use Cases, User Stories, etc
  • Collaborate with technical development teams for new implementations, functionality enhancements, application updates and performance issues and bugs
16

Ecommerce Business Analyst Resume Examples & Samples

  • By working across the teams, have a positive impact on the definition and execution of eCommerce Delivery Activities
  • By working with minimal supervision, streamline the productivity of the overall team by managing scope, resourcing and execution of eCommerce Delivery projects
  • Support and reinforce the perception of eCommerce Delivery as a high-quality, high-value offering by
  • 5+ years of related experience preferred
  • Experience in e-commerce and web-oriented technology products as well as usage of web analytics to make informed decisions. An entrepreneurial mentality; willingness to roll up the sleeves and do whatever is necessary to meet goals
  • Previous Hospitality Experience strongly preferred, travel industry experience helpful
  • Proven experience communicating between technical teams and customers
  • Ability to understand and communicate technical requirements
  • Strong technical background
  • Ability to handle large complex projects and multiple projects simultaneously
17

Ecommerce Business Analyst Resume Examples & Samples

  • The Technical Business Analyst is responsible for the analysis, documentation, communication and approval of functional/non-functional business requirements for software applications, 3rd party vendor packages, or infrastructure implementations
  • The Business Analyst is the liaison between the business groups/departments and the Information Technology department
  • The BA should possess the ability to quickly understand the business model and be able help business users think through all possible scenarios
  • Working closely with the business groups, the BA should constantly communicate to the technical team, the possible technical solutions that the business might need to make their processes efficient
  • The BA should identify and design templates for documenting requirements based on platforms, like eCommerce, Mobile development and others
  • Responsible for elicitation, analysis, and documentation of business requirements
  • Research and exploration of user requirements, costs and benefits in support of documentation required for the demand management process
  • Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs
  • Analyze detailed system factors including input/output requirements, information and paper flow, hardware and software needs
  • Analyze soft system factors including: roles, responsibilities, policy, and culture
  • Evaluate the impact of potential software and process changes on the organization
  • Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements
  • May conduct system demonstrations and training sessions, as well as participate in design/review of training content
  • Plays a third level support role by helping to troubleshoot and resolve issues with production systems
  • Effective in a variety of formal/informal presentation settings: one-on-one, small and large group
  • Participates in associate meetings and communicates any concerns to management
  • A Bachelor’s Degree in Computer Related or Business related field or equivalent experience
  • Experience in Business Analysis can be substituted for education
  • Detail oriented, proactive, creative, efficient and an active listener
  • Intermediate level abilities in Excel, Outlook, PowerPoint, Visio and Word
  • Ability to work on simultaneous projects and to learn new systems and tools
  • Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
  • Ability to work with all levels of associates and in a team environment
  • Ability to work with minimal supervision in a very dynamic environment
  • Knowledge of the change management process and the software development life cycle
  • Experience with mobile applications and working knowledge
  • Working knowledge of eCommerce solutions, functions, business practices and of application integrations in a Web environment
  • A minimum of 5 years’ experience of Hybris, Fiori, and SalesForce or other similar platforms
  • Knowledge of Commerce platform areas like payment, product data, order management, web analytics, content management, promotions, and search
18

Senior Ecommerce Business Analyst Resume Examples & Samples

  • Mentor and train business analysts on Internet procedures and best practices
  • Coordinate inter-departmental resources for website projects
  • Analyze and develop solutions addressing customer comments and issues
  • Create website development specifications and business requirements
  • Conduct analysis on website analytics and marketing metrics
  • Maintain quality control of website development and changes
  • Maintain and develop concepts that address website usability
  • Prepare reports pertaining to website operations and support
  • Assist in maintenance and development of the online procedure guide and knowledge database
19

Ecommerce Business Analyst Resume Examples & Samples

  • Provide valuable data, reports and recommendations with an emphasis on eCommerce to multiple business units
  • Manage the quality control of website development and changes
  • Maintain and develop concepts that address website usability and best practices
  • Help maintain and develop procedure guides and knowledge database
20

Ecommerce Business Analyst Resume Examples & Samples

  • Data-based decision making
  • Planning/forecasting/reporting and adjustments to base plans that deliver revenue targets
  • Optimize the ROI on marketing spend (paid channel marketing dollars)
  • Build out the bottoms-up plans, weekly, monthly, quarterly scorecards (excel, BI tools, clickstream analytics) for traffic, conversion, and average order value for the digital business and individual marketing channels to update the digital teams on their progress towards revenue, spend, ROI, and KPI goals
  • Perform the annual budgeting, monthly and weekly forecasting, and long range planning activities for each New Balance product category
  • Analyze actual results against budget, forecast, and prior year and provide insightful explanations on the root causes of these variances
  • Automated reporting/scorecard that analyzes the profitability and ROI of new projects or new technology initiatives driven by data analysis including key site technology efforts (e.g. Navigation, Personalization, Mobile Pay, Mobile usability upgrades, ADA)
  • Perform analysis on the digital marketing channel’s cost per visit trends to understand the marketing spend needed to achieve traffic goals and ultimately annual revenue goals
  • Review the digital marketing channels’ spend and revenue progress consistently throughout the month to ensure we are spending efficiently and hitting return on ad spend targets
  • Stay up-to-date on the quickly evolving trends within ecommerce to maintain a competitive advantage in the space
  • Perform ad-hoc financial and economic analyses related to these categories to help drive strategic decision making
  • Evaluate the profitability of our go to market promotional strategies and make recommendations for changes
  • Working knowledge of Sales and Margin analyses for product categories
  • Financial Planning experience related to forecasting or budgeting
  • 5+ years’ experience in analytical type position
  • At least three to four years of working with standard clickstream analysis tools: Omniture, ClickTracks, WebTrends, HBX, CoreMetrics etc
  • Two years of experience in advanced web analytics methodologies such as experimentation and testing, competitive analysis, surveys and market research
  • Three to five years of experience in one or more roles in an online ecommerce or online support environments
  • Three to five years of experience in using the Microsoft Office suite with very strong Excel skills
  • Three to five years of business analysis experience in large size companies with multiple functions / business units preferred
  • Mid-level expertise in the SEM (Search Engine Marketing) / PPC (Pay Per Click) and SEO (Search Engine Optimization) strategies and a minimum one year experience measure success of SEM/PPC and SEO campaigns / efforts
21

Ecommerce Business Analyst Resume Examples & Samples

  • In this role, successful candidates are expected to make the following contributions and/or achieve the following outcomes
  • Implementing projects as assigned and delivering value to our customers
  • Identifying process improvements to increase efficiency
  • Increase customer satisfaction of our booking engine customers by providing support locally within each region
22

Ecommerce Business Analyst Resume Examples & Samples

  • Create and run reports, metrics, analytics, and work with the right groups to improve key performance indicators for Rexel eCommerce and webshops
  • Gain a deep understanding of customers’ online and offline experience, identify and document experience gaps, and generate new ideas that grow market share, improve customer experience, and drive growth
  • Provide eCommerce and webshop support, assistance, and training, both internally and externally. This may include creation of SOPs, documents, training materials, and video tutorials
  • Manage eCommerce and webshop customer reviews, FAQ’s, and coordinate with customer service and operations team
  • Assist with monitoring online and mobile shopping trends, and maintain knowledge of competition and opportunities
  • Assist with continually gauging eCommerce and webshop usability and content effectiveness of Rexel webshops by gathering and analyzing data to make recommendations based on those results
  • Set up and monitor a national eCommerce and webshop customer support process for Rexel USA, including processes to answer requests by chat, email, phone around web shop, EDI, punch-out catalog integration, and customer catalogs.Report to Director of Digital Adoption
  • A BA/BS in business, marketing, operations, computer science or information technology or related field experience required
  • Travel - 4-6 trips / year
  • Experience - 3+ years’ experience with sales, operations, sourcing
  • Expertise - analyze and summarize data, using tools like data warehouse and Excel
  • Industry - desired someone with electrical distribution industry experience
  • Persistence - overcome obstacles, solving complex problems
  • Discipline - self-directed and follow up skills
  • Conflict management -negotiate different alternatives to reach best solution for Rexel U.S.A
23

Ecommerce Business Analyst / Project Manager Resume Examples & Samples

  • 5 years related work experience
  • Experience in e-commerce web projects is a must
  • Experience in Digital Analytics reporting
  • Wire framing tools
  • UML, MS Vision, Balsamiq
  • Previous experience with project-related work, such as testing and case management, preferred
  • Business analysis training and experience preferred
  • Technical writing experience preferred
  • Excellent presentation, and written and oral communication skills
  • Excellent time management and organizational skills; must be able to meet strict, and often tight, deadlines
  • Ability to work in a stressful and fast-paced environment
  • Ability to work independently or with a team as necessary
  • Goal/Results oriented
  • Demonstrated leadership abilities and rapport with others
  • Capable of working with a diverse work force
  • Experience in Agile methodology and tools like Jira/Confluence
  • Experience in IBM WebSphere Commerce
  • Experience in Adobe AEM
24

Ecommerce Business Analyst Resume Examples & Samples

  • Produce regular performance reports: KPI dashboards, online merchandise and product reviews, as well as other reports. Such reports should include business context and insights into the data to be delivered to the business leads
  • Effectively respond to ad-hoc report and analysis requests from the digital team and other internal business stakeholders
  • Proactively develop reports and analysis of site performance including segmentation analysis. Include observations and business context to deliver actionable insights to business leads, not just data
  • Work with global ecommerce/program managers and brand business partners on identifying business opportunities. Build consensus and buy in from key stakeholders
  • Conduct deep dive analysis across multiple Marketing programs such as email, paid search, natural search, banner ads, affiliates, leveraging data from multiple sources: vendor reporting tools, and other analytical and data sources
  • Establish role as trusted resource and provider of key business data and analytics
  • Work with Digital, BI, IT and others to review and test analytics tool tagging for site changes, new site features, and initiatives to ensure data quality
25

Ecommerce Business Analyst Resume Examples & Samples

  • Partner with the Website Owner in a variety of site planning and operational tasks such as site search optimization, promotion setup, performance analysis, marketing campaign support, product content management, digital asset management, product review curation, etc
  • Work with internal business stakeholders, digital teams, and external agencies to ensure timely functional enhancements and content updates are made to a variety of digital properties
  • Serve as a key link between what the business wants and what is delivered on our digital sites leveraging a variety of digital technology tools and platforms, including learn and master the hybris eCommerce platform business administration cockpits
  • Create specification documents of functional and non-functional requirements for new features, functionalities, and enhancements
  • Collaborate with cross-functional team members; business owners, product management, UXD, IT, BAs, QA, operations, and vendors, to review requirements
  • Collaborate with creative staff on design and layout issues to facilitate web publishing
  • Partners with the quality assurance team for test planning and execution of the overall solutions. Works with the QA team members to ensure traceability of requirements through test execution. Monitors the solution and assesses defects for missed requirements or missed testing, and supports user acceptance testing
  • Identify, define, and document processes and procedures to improve operational efficiency of team
  • Document incident summaries and update functional requirements, test cases, and process flows when needed
  • Effectively, consistently, and proactively communicate issue status, and related information to cross-functional teams and at all levels
  • Gather user feedback for digital site improvements and enhancements
  • Gather and research information that enhances the value of the digital site
  • Conduct periodic quality checks on all digital properties; then provide recommendations to fix and optimize as needed
  • Advise internal groups on all issues relating to the digital sites
  • Maintain knowledge of current systems, applications and functionality
  • Maintain knowledge of competitive landscape and digital innovations
  • Develop subject matter expertise of GPC’s brands, product lines, customers, and industries
  • Bachelor’s degree in Business, Economics, Finance, Industrial Engineering, CS – Software Engineering, Mathematics, Marketing or other relevant field, or an equivalent combination of education and work related experience
  • 0 to 2 years’ experience performing business systems analysis, requirements management planning and monitoring, requirements elicitation, requirements management and communication, requirements analysis, and solution assessment and validation for digital channels
  • Demonstrated experience with analytical and critical thinking skills; ability to use data to break down complex problems and formulate plans
  • Experience with eCommerce businesses and the high-level processes and technologies involved including eCommerce platforms, web content management, product content management tools, and web site traffic analytics platforms and tools
  • Effective verbal and written communication skills for interaction with internal stakeholders, vendors, senior management and staff
  • Superior problem-solving skills, project management, multitasking, focus on detail and comfortable taking ownership of assigned tasks
  • Comfortable preparing and delivering presentations to groups of varying size
  • Experience with visual, textual and multimedia content and content management tools and systems preferred
  • Automotive or Industrial industry experience is a plus
26

Ecommerce Business Analyst Resume Examples & Samples

  • Analyze the various factors that influence customer decision-making in Ecommerce in all channels (website and mobile app shop, marketplaces)
  • Turn data into insights to all relevant areas (marketing, CRM, catalogue management) and track improvements
  • Analyze the company's digital marketing plan, using web analytics as well as other data sources to develop recommendations for improvements, and models to assist in the evaluation of potential investment opportunities
  • Set up reporting functions and dashboards to monitor important Ecommerce data such as unique visitors, acquisition, sales, retention and attrition
  • Forecast future sales using historic data
  • Use demographic and behavior information to create customer profiles
  • Study patterns and trends relating to customer Ecommerce activities
27

Ecommerce Business Analyst Resume Examples & Samples

  • Act as a bridge between Business and Engineering by being able to extract, translate and document the required information from experts to enable the developers to build the system
  • Produce, own and manage your own User Stories which would include the capturing of Acceptance Criteria to allow for ‘sign-off&#8217
  • Collaborate across all areas of IT to facilitate delivery
28

Ecommerce Business Analyst Resume Examples & Samples

  • To be involved in the full development lifecycle from initial concept & pre-project stages through to final implementation (although involvement may vary from project to project)
  • To be responsible for the gathering of business requirements to establish business processes, application functionality and technology solutions
  • Working closely with both 3rd party providers and internal functions to ensure Functional Requirements are formally captured to industry best practice standards e.g. ISEB, ITIL and UML, including gaining User, Project and Programme Management governance process sign offs
  • Conducting appropriate analysis to assess the impact of change including feasibility, costs and benefits
  • Ensuring functional requirements are delivered through involvement with testing, training, implementation and post-implementation
  • Support the business in grooming and delivering the backlog and throughout the project lifecycle
  • Challenging all proposals for change to ensure these remain consistent with the Programme / Work stream objective
29

Ecommerce Business Analyst Resume Examples & Samples

  • Build trusted client relationships and effective project delivery
  • Establishes knowledge of client business challenges and priorities to translate into opportunities
  • Helps deliver presentations to clients and management teams
  • Leads and/or contributes to project discoveries, kickoff, prepare proposals and statements of work following company standards
  • Translate client’s business needs into detailed business requirements documents, use cases and systems interaction diagrams
  • Works with customers to establish approved wireframes and mock-ups for solutions
  • Understands the IBM Commerce Line of Business (LOB) Tools such as Management Center
  • Provide client training on Management Center
  • 5-7 years of professional business analysis experience, with strong relationship management, account management, and support experience
  • Minimum 4 years consulting industry experience working with external clients
  • Deep understanding of iterative development methodologies
  • Excellent knowledge and understanding of current technologies and complex enterprise level applications
  • Skilled ability to obtain, understand and respond strategically to client needs
  • Highly detail oriented, well organized, and able to coordinate multiple projects simultaneously
  • Strong analytical, problem solving and conflict resolution skills
  • Energetic, motivated, service-oriented, and be able to multi task
  • Excellent facilitation, presentation, and reporting skills
  • Flexible to new situations and challenges
  • Flexibility to travel up to 50 percent
  • Strong understanding of complex Internet based enterprise level applications
  • Experience with IBM Commerce version 7 and Management Center tools
30

Senior Ecommerce Business Analyst Resume Examples & Samples

  • Track progress of development from concept through implementation via release milestones
  • Breakdown business requirements into detailed user stories to enable development in weekly sprints
  • Create acceptance criteria for user stories to aid developers & testers and ensure quality releases
  • Create & maintain documentation for support, testers and developers
  • Participate in the analysis of technology industry and market trends to determine their potential impact on the platform
  • 5+ years of professional experience as a business analyst
  • Strong technical knowledge of web applications
  • Experience and/or certification on eCommerce platforms especially IBM Commerce
  • Experience in developing business processes, working in matrix organization, leading large projects is highly beneficial
  • Experience in technical writing
31

Intern, Ecommerce Business Analyst Resume Examples & Samples

  • Support initiatives including, eCommerce, Digital Marketing, and Analytics
  • Defines and documents customer business functions and processes and generates competitive research
  • Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access
  • Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and financial organization to ensure that eCommerce assets are meeting agreed upon financial metrics
  • Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users
  • Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training
  • Identifies opportunities for improving business processes through information systems and workflow optimization assists in the preparation of proposals to develop new systems and/or operational changes
  • Identifies process flow gaps and makes recommendations as to how best fill them
  • The successful candidate will have preferably completed a minimum of their sophomore year and be currently enrolled in an accredited college or university in a business or quantitative degree program, or a related field of study. A minimum 3.0 GPA is strongly preferred, however, a combination of experience and/or education will be taken into consideration
  • Business and technical experience in large global organizations
  • Strong analytical skills with a proven ability to identify themes
  • Proven leadership with cross functional teams
  • Strong business acumen
  • Excellent communication skills—articulates strategies, plans and tactics effectively
  • Builds relationships effectively in a highly matrixed environment, influences decisions
  • Strategic thinker who can translate high level strategies to tactics and actions
  • Strong judgment and systemic thinking—can anticipate impacts of actions quickly
  • Results oriented with decision making based upon facts
  • Proficiency in speaking, comprehending, reading and writing English is preferred
32

BB Ecommerce Business Analyst Resume Examples & Samples

  • Responsible for translating process requirements into business requirements that result in core capabilities required to provide best in class, market segment oriented eCommerce solutions
  • Work closely with IT to understand the technical aspect of a solution to ensure it can seamlessly integrate with a business solution
  • This role requires strong domain knowledge of the skills, processes, technologies necessary to enable an effective eCommerce environment
  • A deep, global expertise in a defined capability area across all customer segments is required to drive global capability definitions and integrated end-to-end solutions
  • Utilization of problem solving abilities to dissect complex problems, understand how issues interrelate, and generate alternatives and preferred solutions
  • Must also take an analytical approach that supports initiatives with data and metrics
  • Typically 1-3 years of project management experience
  • Solid communication skills (i.e. written, verbal, presentation). Mastery in English and local language as well as other languages as required
  • Sound knowledge and experience in process area and able to suggest process improvements
33

Ecommerce Business Analyst Resume Examples & Samples

  • Business Analysis - understand, translate and prioritize business needs into user stories and functional requirements for Pandora’s online presence; providing input into solutions and working with relevant business units and other IT team members to ensure deliverables meet requirements and documented business objectives / benefits
  • Technical Project Management – manage the technical delivery of projects (as assigned by the Online & eCommerce Director, Global IT) into the business
  • Technical Support Escalations - The role will additionally be responsible for a small component of technical support escalations for eStores located within the Americas region, working with the vendor and business team members to assist with the resolution of technical issues as needed
  • 3+ years working with eCommerce solutions, experience with the Demandware (Salesforce Commerce Cloud) platform will be highly regarded
  • 3+ years experience in business analysis or project management activities
34

Ecommerce Business Analyst Resume Examples & Samples

  • Understand business requirements and pro-actively identify areas for improvements which will lead to new solutions and capabilities
  • Document the new solutions/capabilities and proceed with the design and the implementation of the solution
  • When needed involve and coordinate external service providers who will be in charge for designing and implementing the identified solution
  • Plan, coordinate, execute and document the functional testing of the new solutions a capabilities, involving business users and other areas of IT when needed
  • Bachelor’s Degree in Information Technology, Business and highly related field
  • Minimum 2-5 years in similar role
  • Strong understanding of web applications architectures, functional and technical knowledge of e-commerce platform
  • Strong project management, communication and team skill
  • Experience with SAP Hybris, Ariba, EDI, iDoc, etc
  • Ability to travel globally up to 25% of the time during more complex projects
35

Ecommerce Business Analyst / Project Manager Resume Examples & Samples

  • 3-5 years experience performing IT business analyst and/or project management duties including workshop facilitation (online & in-person), requirement elicitation & documentation, gap analysis, stakeholder management, solution review & coordination of business UAT
  • 3+ years working with B2C eCommerce solutions, ideally with the Demandware (Salesforce Commerce Cloud) platform
  • Knowledge of information systems development, testing principles, project methodologies and practices
  • Experience working with PIM systems, B2C CRM systems and working in a global organization will be highly regarded
  • Bachelors level or higher qualification in IT, computer systems, business or marketing will also be highly regarded
  • Adaptable and change-resilient
  • Strong communication in English (written & verbal, business & technical)
  • Detail focused with high standards for quality
  • Deliverable focused, proactively monitoring performance to deadlines & milestones
  • Willing and able to travel internationally
36

Ecommerce Business Analyst Resume Examples & Samples

  • Develop rational project and perform scoping assessments to determine feasibility of projects
  • Assume primary ownership in developing a comprehensive requirement specifications that will determine the estimate of cost, time and resources to deploy Solutions
  • Liaise with the service development team to suggest a high level functional Solution
  • Develop project estimates & complete financial model (costs, savings, revenue opportunities, investment horizon, etc)
  • B.S. in Computer Science or equivalent; MS CS or Engineering preferred
  • Experience of analyzing and breaking down problems and information using structured frameworks and methodologies
  • Analytical thinking abilities and client facing communication skills
  • 4+ years of experience in analysis
  • 4+ years of experience in implementing and supporting large scale eCommerce and Digital/Brand experiences using Web, Mobile websites, and Mobile application technologies
  • Experience with any of the following technologies: Magento, Hybris, Adobe Marketing Suite, Mobile/App development tools, Coremetrics, Sitecore, and Oracle Fusion / Siebel
  • Excellent knowledge of eCommerce practices (DTC and e-Retailing), state-of-the Art User Experiences
  • Experience with Omni-Channel contexts (Point of sales, Telesales, InStore, Mobile, App, Social, ...)
  • Culture & knowledge about cRM, A/B Testing, PCE, Tag Management, Web content management, Marketing Automation, SEO/SEM, Digital Assett Management, Social Media, Mobile, Reporting.
37

Ecommerce Business Analyst Resume Examples & Samples

  • Strong business analysis skills are critical to success in this role, with emphasis on business process analysis, and the application of EDI to alleviate workload, increase accuracy, improve reliability and automate functions where applicable
  • Extensive knowledge of EDI transaction sets used in a distribution business, their function, development, implementation and communications
  • Excellent customer service skills, experience serving wide range of business partners such as large retailers, hospitals, financial institutions or pharmaceutical manufacturers
  • Understanding of common data communications protocols such as AS2, FTP, SFTP, FTP/S, SSH, encryption protocols such as 3DES, and PGP, and certificate management including chain management and CRL’s
  • Experience with EDI translation applications such as Gentran, GIS, Sterling Integrator or ITXA (preferred)
  • Basic SQL knowledge, including ability to write select queries
  • Excellent Excel and PowerPoint skills, specific to gathering system metrics and reporting
  • 4+ years of EDI trading partner management and support
  • 4+ years of project management and/or business analysis experience in a customer facing role
  • Applicants should be able to articulate the business benefits of EDI and cost justification
  • Applicants should have a background in or in depth understanding of pharmaceutical (or comparable) distribution business
  • An understanding of distribution related EDI transaction sets including the EDI 850, 855, 832, 856, 810, 844, 845, 864, 861, 894, 895, 875, 880, 997 and the common business processes associated with each
  • Understanding of EDI mapping software, including capabilities and limitations is required, with knowledge of the Sterling Integrator (formerly GIS) mapping application or IBM ITXA (preferred)
  • Applicants are expected to have some understanding of internal system integration platforms such as the IBM Websphere and/or Java JBoss integration tools and queue protocols
  • Knowledge of SAP focused on transaction integration best practices
  • Experience establishing secure, internet based connectivity with common file transfer protocols, with emphasis on AS2, SFTP, FTP, SSH, VPN’s, and MPLS circuits
  • Knowledge of internet data security protocols and encryption methodology is also preferred
  • In-depth knowledge of building system solutions or business applications. Strong writing, negotiation and presentation skills
  • Excellent written communication skills, including proficiency in MS Office Suite (i.e. Excel, PowerPoint, Access and Word)
  • Experience SAFE Agile development or other Agile development methodologies is preferred