Ecommerce Business Analyst Resume Samples

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E Brown

Ervin

Brown

562 Halvorson Square

Los Angeles

+1 (555) 766 5919

562 Halvorson Square

Los Angeles

Phone

p +1 (555) 766 5919

Experience Experience

Phoenix, AZ

Ecommerce Business Analyst

Phoenix, AZ

Grant and Sons

Phoenix, AZ

Ecommerce Business Analyst

Create and run reports, metrics, analytics, and work with the right groups to improve key performance indicators for Rexel eCommerce and webshops
Perform Quarterly site audit tasks and provide metrics summary on performance to management
Perform business analysis of eCommerce sales and operations to improve overall business performance
Define and create use cases and value proposition through market research and create metrics for data-driven and value-driven business decisions
Manage the quality control of website development and changes
Work cross functionally with the business team, technology team, and project manager to design and specify large scale complex business solutions
Collaborate with technical development teams for new implementations, functionality enhancements, application updates and performance issues and bugs

San Francisco, CA

Ecommerce Business Analyst / Product Owner

San Francisco, CA

Halvorson Group

San Francisco, CA

Ecommerce Business Analyst / Product Owner

Provides Vision for the Product (website) and work with Senior Business Owners to make sure they are in alignment with company goals
Provide eCommerce functionality expertise during project planning, development and production-support
Collaborate with scrum masters and project managers to create timely project status reports to all cross-functional stakeholders
Works with the Delivery Manager for the Release Plan including release date and content
Working knowledge of up-to-date Web technologies
Leads Product Demo at the end of the Sprint; accepts or rejects work results and report back to business sponsor
Provide leadership and guidance for Web Dev teams on Project Scope, Acceptance Criteria, Definition of Done, etc

present

Dallas, TX

Senior Ecommerce Business Analyst

Dallas, TX

Muller Group

present

Dallas, TX

Senior Ecommerce Business Analyst

present

Create acceptance criteria for user stories to aid developers & testers and ensure quality releases
Assist in maintenance and development of the online procedure guide and knowledge database
Create & maintain documentation for support, testers and developers
Analyze and develop solutions addressing customer comments and issues
Track progress of development from concept through implementation via release milestones
Maintain quality control of website development and changes
Coordinate inter-departmental resources for website projects

Education Education

Bachelor’s Degree in Computer Science

Pepperdine University

Bachelor’s Degree in Computer Science

Skills Skills

Basic SQL knowledge, including ability to write select queries
Good Microsoft Office capability
Excellent written communication skills, including proficiency in MS Office Suite (i.e. Excel, PowerPoint, Access and Word)
In-depth knowledge of building system solutions or business applications. Strong writing, negotiation and presentation skills
Strong abilities to analyse, map and model business and systems processes to a detailed level
Strong attention to detail
Excellent proficiency in Microsoft Office (Excel, Word, Visio, Project, and PowerPoint) software suite
Knowledge of Web-based application principles
Ability to debug data using query tools ie. Access, MySQL, Oracle
Collaborative, customer-focused and able to create visible value

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15 Ecommerce Business Analyst resume templates

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Ecommerce Business Analyst / Product Owner Resume Examples & Samples

Provides Vision for the Product (website) and work with Senior Business Owners to make sure they are in alignment with company goals
Provide eCommerce functionality expertise during project planning, development and production-support
Collaborate with business owners and stakeholders to lead eCommerce requirements gathering and analysis
Defines the features of the product (website) and ensure they are properly communicated to all project stakeholders
Writes Product Requirements for Epics, User Stories, Improvement, etc., including but not limited to, Scope of Work, Description, Acceptance Criteria, Definition of Done
Manage integration with 3rd parties and vendors, track tasks and review project deliverables
Collaborate with scrum masters and project managers to create timely project status reports to all cross-functional stakeholders
Escalate project risks and issues, develop mitigation plans as required
Responsible for ensuring project documentation, decisions and specifications are documented and maintained
Works with the Delivery Manager for the Release Plan including release date and content
Partners with Business Owners (BO) and Subject Matter Experts (SMEs) to define Product Backlog, prioritize features, improvements, bugs, etc. according to market value and business needs
Adjusts features and priority every iteration, as needed
Leads Product Demo at the end of the Sprint; accepts or rejects work results and report back to business sponsor
Work with business partners to set priorities and communicate timelines and expectations
Coordinate and drive communication, facilitate decisions and resolve issues in order to execute on set priorities and timelines
Responsible for efficient and timely deployments to production
Must be able to establish strong relationship with the business and project stakeholders to ensure that business goals are met
Provide leadership and guidance for Web Dev teams on Project Scope, Acceptance Criteria, Definition of Done, etc
Ability to mentor teams on increasing team velocity and commitment to deliver the project on time, within budget and of high quality
Ability to translate business and technical concepts into functional specification documents
Working knowledge of up-to-date Web technologies
Experience with eCommerce platforms and an understanding of success factors
Experience managing projects using Atlassian tools like Jira
Identify and assess problems and solve them with a sense of urgency
Strong organizational skills and ability to analyze various inputs to help prioritize work
Ability to juggle multiple tasks effectively and efficiently
Ability to manage and coordinate production deployments with multiple teams

Ecommerce Business Analyst Resume Examples & Samples

Communicate with management team, development vendor and business area experts to improve product functionality, resolve issues, and improve consumer satisfaction
Participate in planning and implementation of support and strategic projects
Project management input on task status, risk identification and mitigation, change management and impact analysis
Coordinate and collaborate with internal and external stakeholders to elicit functional requirements, modeling those requirements in an organized manner and communicating those requirements throughout the project life cycle
Enhance test cases by analyzing project specifications
Define project tasks, resource requires, test plans and participate in QA process
Interpret data gathered from multiple channels including but, not limited to document analysis, workshops, site visits, surveys, use cases, business analysis, workflow analysis, social and vendor reports to provide insight
Escalation of usability and performance issues as required; maintaining ownership of issues through resolution
Provide subject matter expertise for functional and technical aspects of the DemandWare eCommerce platform
Assist in testing updates to existing web applications and perform user acceptance testing for new integrations
Create, monitor, and present best practice site performance reports across Kate Spade & Company portfolio of sites using CatchPoint
Perform Quarterly site audit tasks and provide metrics summary on performance to management
Level 2 Support of eCommerce Sites
Ability to debug data using query tools ie. Access, MySQL, Oracle a plus
Working knowledge of HTML, CSS, JavaScript, XML, and DemandWare business manager a plus
SEO Optimization experience a plus
Understanding of Internet protocols such as SMTP, HTTPS, SOAP/REST a plus
Experience with 3rd party commerce integrations across ESP, OMS, WMS, Analytics, Scene7, Ratings & Reviews a plus
Understanding of PII policies a plus
Experience working in a fashion / multi-brand environment a plus

HP Shopping Ecommerce Business Analyst Resume Examples & Samples

Ability to work through complex data problems and partner with other cross-functional teams
2+ years demonstrated experience with SQL, Oracle databases and/or Hadoop/Pig, Vertica development
2+ years demonstrated experience with data visualization tools/toolkits, e.g. Tableau, D3, Qlikview, etc
Experience in developing real-time data visualization
3+ years of demonstrated experience using Microsoft Office tools (Excel, Word, Access, SharePoint, etc.)
Strong communication skills (both verbal & written)
Proven ability to present ideas in a visually appealing form
Strong team player and ability to work with geographically diverse teams

FX & Commodities Ecommerce Business Analyst Resume Examples & Samples

Bachelor's Degree or equivalent in a subject from a top school, or equivalent experience
ECommerce or electronic trading systems
FX & Commodities trading applications
Working with both Front Office and technology teams to translate business requirements into detailed technology specifications
Regulatory requirements in the FX, Commodities and eCommerce area globally
Cyber Security

Site / Ecommerce Business Analyst Resume Examples & Samples

Design and develop reporting and analysis that delivers actionable insights related to site performance, including recommendations to improve sales and profitability, understanding customer behaviors, and optimizing tactics and execution (i.e. marketing channels, real estate, navigation, onsite search, product recommendations, conversion funnel, site/device, etc.)
Support ad hoc analysis needs and test & learn strategies related to the site to continue improving the customer experience and generate new sales drivers
Collaborate and ensure alignment across Marketing, Merchandising, Finance, and Operations
Identify, recommend, and implement updates to business processes and data to improve efficiencies or support more complex analysis
Develop and maintain documentation for training, best practices, methodologies, etc. related to site data and analytics
Turn business questions into functional analysis – understand the business as well as the data behind the analysis; assess financial impact in terms of sales, profitability, and KPIs
Resolve data discrepancies and system issues, as necessary
Quality check all data and analysis to ensure accuracy and appropriateness
Strong data and analytical skills, including data retrieval, organization, analysis, presentation and summary
High degree of initiative, personal responsibility and ownership
Fast learner with a proactive nature
Detail-oriented with strong organizational and project management skills
Demonstrated analytical, critical thinking, and problem solving abilities
Understanding of key metrics, financial analysis, ROI, etc
Ability to translate customer strategies into business requirements and then into technical specifications
Exceptional eye for audit and supporting testing procedures
Undergraduate degree in Business required
3-5 years of analytics experience
Proven proficiency in ecommerce analytics tools; Adobe Site Catalyst experience preferred

Ecommerce Business Analyst Resume Examples & Samples

Perform business analysis of eCommerce sales and operations to improve overall business performance
Help optimize and manage complex supply chain operations
Analyze large sets of data to identify trends and make strategic decisions
Create meaningful reporting and dashboards to be presented to executive management and used for day to day monitoring of trends
Perform ad-hoc analysis using business intelligence tools to proactively report emerging trends, locate failure points within a process, recognize areas to optimize business performance, and realize opportunities to reduce costs or increase sales
Gather data from a variety of sources and work with the various business stakeholders to create reporting that will inform promotional strategies, sales trends, etc
Act as a data steward to analyze and maintain data accuracy and consistency across various reports
1-2 years of relevant experience as an Analyst, or in role that required significant Business Analysis
Experience in eCommerce, technology, business consulting/management, operations research, statistics or related background preferred
Bachelor's Degree from a top university in engineering/computer science, business, mathematics, economics, or other statistical based major. Masters degree a plus
Detail oriented with an ability to thrive in a fast paced environment
Ability to fit into a lean operating team with minimal supervision
Ability to work across multiple teams and coordinate efforts to deliver results
Proficient with Microsoft Excel, Microsoft PowerPoint. Familiarity with Microsoft Access a plus
Experience with writing SQL queries, Microstrategy, PowerBI, or Tableau (or any other data suite) a plus
Excellent problem solving, analytical, and communication skills

Ecommerce Business Analyst Resume Examples & Samples

Planning and designing the eCommerce and Market Reform project(s) and proactively monitoring its overall progress, resolving issues and initiating corrective action as appropriate
Assist in defining the project’s governance arrangements; including ARS/Aon Benfield and vendors where appropriate
Quality assurance and overall integrity of the project(s) - focusing inwardly on the internal consistency of the project(s); and outwardly on its coherence with market reform
Assisting with managing the project’s budget on behalf of the eCommerce Steering Committee, monitoring the expenditures and costs against delivered and realised benefits as the project(s) progresses
Ensuring that the delivery of new products or services from the projects is to the appropriate levels of quality, on time and within budget, in accordance with the project(s) plan and project(s) governance arrangements
Managing both the dependencies and the interfaces between projects
Managing the communications with all stakeholders; (internal & external)
Managing both the dependencies and the interfaces between projects / applications
Managing risks to the project’s successful outcome
Reporting progress of the project(s) at regular intervals to eCommerce team, stakeholders and eCommerce Steering Committee
A minimum of 4 years business analysis, project management and/or eCommerce experience required; preferably in the P&C insurance industry. Bachelor’s degree in Accounting/Finance, Business, Information Systems or similar preferred
Results-driven motivated individual that can support projects independently and lead projects with some guidance
Excellent proficiency in Microsoft Office (Excel, Word, Visio, Project, and PowerPoint) software suite
Demonstrated ability to prioritize and manage work across multiple initiatives
Ability to develop and sustain relationships internationally / across time zones
PMP or similar project management experience and/or LEAN and Six Sigma Methodology experience desired

Ecommerce Business Analyst Resume Examples & Samples

Provides the e-Commerce Division with product management support in the ideation, submission, delivery, and enhancement of the product roadmap globally
Work cross functionally with the business team, technology team, and project manager to design and specify large scale complex business solutions
Primary responsibility would be to gather and produce detailed business requirements , including non-functional requirements, for all e-Commerce projects according to accepted best practice
Lead, conduct and facilitate meetings with business users and information technology personnel as well as directs solution to system and business problems
Manages and resolves the more complex systems related projects by ensuring that business users' needs are met and perform gap analysis where appropriate
Develop system flow charts, work flow documents for small enhancements to large cross functional projects that impact the e-Commerce applications
Develop a good understanding of the business unit's function and effectively communicate technical issues in non-technical terms to the business unit
Candidate should have at least 2 years of experience as Business Analyst or Sr. Business Analyst within e-Commerce business practice area and Retail business process would be an added advantage
Candidate should have a good e-commerce knowledge with the ability to convert business/functional requirements into logical business rules and functional requirements
Candidate should be able to apply specific knowledge of the business and knowledge of systems technology capabilities to business problem solving providing operational support
Knowledge and experience of major integration points between an e-Commerce application with Order Management, Warehouse Management, Financial and Retail Systems
Experience in launching and/or supporting a Global e-Commerce platform
Knowledge and experience of business analysis tools such as Domain modeling, Use Cases, Activity Diagrams, Business Rules/logic, State machine diagrams, UML
Proficient in MS Office products (Word, Excel, Power Point, Project, Visio)
Experience with HTML and CSS knowledge essential as is XML, XSL and XSLT
Expertise in internet standards such as W3C, Accessibility, SEO, UE and design as they relate to ecommerce web sites
Should have experience with ATG e-Commerce platform, order management systems and CMS platforms is desirable

Ecommerce Business Analyst Resume Examples & Samples

Assessing performance results and summarizing data points
Reviewing, analyzing, and recording KPIs; delivering KPI information to key stakeholders
Collaborating with cross-functional teams to gather relevant data and facts in relation to set objectives
Setting short and long-term goals that uphold the company’s vision and values
Identifying sales opportunities; implementing action to improve ROI
Assisting with the research and development of planning tools and practices
Translating internal and external resources into actionable applications
Working with Merchants and Planners to grow the business
Developing and discovering omni-channel capabilities
Delivering accurate and efficient key content set-up and attributes
Driving awareness through presenting KPIs, category performance, and sales trends
Taking on additional special projects, as needed
At least 2-4 years of experience as a Retail Planner/Analyst
Master multitasker with a proactive approach to problem solving
Advanced proficiency in MS work for PC platforms; especially Excel
Capacity to thrive in a fast-paced work environment

Ecommerce Business Analyst Resume Examples & Samples

To capture requirements from customers - business, functional and non-functional
To evaluate information gathered from multiple sources, reconcile conflicts and create proposals for change moving forward
To document workflows and results of business analysis and obtain sign off from managers on the specifications as appropriate
To ensure that projects deliveries are fit for purpose – working with the technical and business teams
To organise workshops for project stakeholders where appropriate advising on the impacts of new initiatives
To manage change requests in relation to project plans and ensure agreed deadlines are met
To identify possible improvements in relation to systems and business processes that cross retail and online channels
To oversee project activities such as budget and risk management with appropriate escalation where necessary
To act as the liaison between business units, technology and support functions – including third parties
To pro-actively communicate and collaborate with external and internal customers as needed thus furthering knowledge on all sides

Ecommerce Business Analyst Resume Examples & Samples

Work with business process owners to determine business requirements
Work with business process owners, eCommerce Product Management, UXD, vendors and IT to build design based on requirements
Hold design review sessions with cross-functional team members (business process owners, product management, UXD, IT, other BAs, QA, operations, training and vendors) to review requirements
Require sign off of functional specification(s) from all cross functional project team members

Ecommerce Business Analyst Resume Examples & Samples

Goal Planning
Investor Education
Guidance Tools
Insights / Thought Leadership
Life Events
Life Priorities
Ability to think strategically but also plan and execute on tactical actions to support business goals
Experience documenting project scope and use cases
Experience writing detailed business requirements
Ability to utilize "voice of the customer" feedback and analytics to help inform the online approach
Knowledge of systems development methodologies
Understanding of web design principles
Excellent communication and writing skills
Confidence in presenting ideas to all levels of management and peers
Desire to develop experiences that are among the best in the industry
Comfort in a fast-paced, highly collaborative, customer-driven environment
Five-seven years experience managing online initiatives within the financial services industry

Ecommerce Business Analyst Resume Examples & Samples

Research, analyze, and document requirements by meeting with internal stakeholders and customers
Research website best practices and new developments online
Write clear, concise specifications that accurately document business and customer requirements
Work collaboratively with e-commerce and technical teams to problem solve and develop requirements
Manage projects from concept to completion, monitoring the status and facilitating timely communications
Develop plans for and participate in user acceptance testing
Create and manage online surveys
Generate standardized and ad hoc reporting using internal systems as well as Excel and Access as needed
Manage ecommerce projects and relationships with third party
Build positive productive relationships with team members, as well as third party vendors is required
Ensure on time execution and high quality deliverables
3+ years experience as an ecommerce analyst using data analytics and generating reports
Advanced Excel experience required including, but not limited to Pivot Tables, VLOOKUPs and Charting
Access experience required including, data imports and exports; crosstab queries; append queries and macros
SQL experience is a plus
Organized, detail oriented and the ability to transform concepts into actionable plans
Ability to effectively communicate with both business and technical teams
Strong written and oral communication skills required
Experience with UAT testing preferred
Knowledge of online survey tools and research methods is a plus
Proficient Microsoft Word and PowerPoint

Hybris Ecommerce Business Analyst Resume Examples & Samples

Minimum 5 years of experience in the eCommerce space gathering requirements, including configuring and customizing an eCommerce system
Minimum 2 years of hybris eCommerce experience required
SAP experience preferred
Work with business to understand the business requirements and map them into hybris functionalities
Lead complex business requirement discussions. Gather, evaluate and document business needs and requirements and translate these into functional specifications and/or user stories
Participate in design discussions of issues, enhancements and projects, providing a technical expertise of the hybris eCommerce platform
Experience communicating complex eCommerce constraints and opportunities to non-technical decision makers
Create prototypes when needed
Recommend approaches to increase revenues and profits for the business through the implementation of eCommerce / multichannel initiatives, both at strategic and tactical level
Design user interaction models, workflows and user interfaces
Communicate conceptual ideas
Provide in depth knowledge of hybris platform and related products
Stay up to date with best practices and innovation initiatives in the eCommerce environment
Manage work relations and deliverables with 3rd party eCommerce partners and internal IT
Maintain strong business user relationships while prioritizing issues with enhancements and providing honest feedback on deliverable dates
Ensure all systems are aligned with the IT long term strategy
Must be used to working to standards and have a structured approach to design
Very good English language skills (verbal & written)
Very good presentation and organizational skills
Develop project plans for eCommerce program and site enhancements
Supervise a quality assurance process, including integration and system testing
Coordination and communication of application tasks within the cross functional IT organization
Identify and track issue logs, risks and project milestones
Establish timely communication meetings and updates to the cross functional team on eCommerce Technology project
Escalate to management any risks to project plans and/or major milestones in a timely fashion to avoid adverse effects on budget, delivery or implementation timelines
Prioritization of priorities while managing several overlapping projects and enhancements while needing to support multiple platforms
Managing outsourced services and hosting providers for on-going support
Communication to offshore vendor resources complex requirements to ensure the appropriate development is performed
Agile project execution experience
Support feasibility studies, project assessments & initiation (scoping, risk management and estimation)
Requires a bachelor's degree or an equivalent combination of education and experience. Requires at least 5 years related experience
Demonstrates strong technical knowledge of ERP systems and other application systems, equipment capacity, limitations and operation time
Has a good understanding of industry requirements
Familiar with relational database concepts, client-server concepts
Must be able to communicate effectively with both end users and IT staff, as well as business management

Ecommerce Business Analyst Resume Examples & Samples

To participate in the full lifecycle of ecommerce engagement to deliver a complex, comprehensive business solution for B2B ecommerce
Utilize strong knowledge of the underlying ecommerce platform to minimize customization
To identify and document Current State Processes, Business Requirements, Future State Solutions, Functional Specifications and Configurations
Responsible for conducting finance related requirements JAD sessions, workshops, training, UAT as needed for the project
Responsible for creating BRD, Functional Specs, Interface Specs, Use Cases, User Stories, etc
Collaborate with technical development teams for new implementations, functionality enhancements, application updates and performance issues and bugs

Ecommerce Business Analyst Resume Examples & Samples

By working across the teams, have a positive impact on the definition and execution of eCommerce Delivery Activities
By working with minimal supervision, streamline the productivity of the overall team by managing scope, resourcing and execution of eCommerce Delivery projects
Support and reinforce the perception of eCommerce Delivery as a high-quality, high-value offering by
5+ years of related experience preferred
Experience in e-commerce and web-oriented technology products as well as usage of web analytics to make informed decisions. An entrepreneurial mentality; willingness to roll up the sleeves and do whatever is necessary to meet goals
Previous Hospitality Experience strongly preferred, travel industry experience helpful
Proven experience communicating between technical teams and customers
Ability to understand and communicate technical requirements
Strong technical background
Ability to handle large complex projects and multiple projects simultaneously

Ecommerce Business Analyst Resume Examples & Samples

The Technical Business Analyst is responsible for the analysis, documentation, communication and approval of functional/non-functional business requirements for software applications, 3rd party vendor packages, or infrastructure implementations
The Business Analyst is the liaison between the business groups/departments and the Information Technology department
The BA should possess the ability to quickly understand the business model and be able help business users think through all possible scenarios
Working closely with the business groups, the BA should constantly communicate to the technical team, the possible technical solutions that the business might need to make their processes efficient
The BA should identify and design templates for documenting requirements based on platforms, like eCommerce, Mobile development and others
Responsible for elicitation, analysis, and documentation of business requirements
Research and exploration of user requirements, costs and benefits in support of documentation required for the demand management process
Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs
Analyze detailed system factors including input/output requirements, information and paper flow, hardware and software needs
Analyze soft system factors including: roles, responsibilities, policy, and culture
Evaluate the impact of potential software and process changes on the organization
Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements
May conduct system demonstrations and training sessions, as well as participate in design/review of training content
Plays a third level support role by helping to troubleshoot and resolve issues with production systems
Effective in a variety of formal/informal presentation settings: one-on-one, small and large group
Participates in associate meetings and communicates any concerns to management
A Bachelor’s Degree in Computer Related or Business related field or equivalent experience
Experience in Business Analysis can be substituted for education
Detail oriented, proactive, creative, efficient and an active listener
Intermediate level abilities in Excel, Outlook, PowerPoint, Visio and Word
Ability to work on simultaneous projects and to learn new systems and tools
Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
Ability to work with all levels of associates and in a team environment
Ability to work with minimal supervision in a very dynamic environment
Knowledge of the change management process and the software development life cycle
Experience with mobile applications and working knowledge
Working knowledge of eCommerce solutions, functions, business practices and of application integrations in a Web environment
A minimum of 5 years’ experience of Hybris, Fiori, and SalesForce or other similar platforms
Knowledge of Commerce platform areas like payment, product data, order management, web analytics, content management, promotions, and search

Senior Ecommerce Business Analyst Resume Examples & Samples

Mentor and train business analysts on Internet procedures and best practices
Coordinate inter-departmental resources for website projects
Analyze and develop solutions addressing customer comments and issues
Create website development specifications and business requirements
Conduct analysis on website analytics and marketing metrics
Maintain quality control of website development and changes
Maintain and develop concepts that address website usability
Prepare reports pertaining to website operations and support
Assist in maintenance and development of the online procedure guide and knowledge database

Ecommerce Business Analyst Resume Examples & Samples

Provide valuable data, reports and recommendations with an emphasis on eCommerce to multiple business units
Manage the quality control of website development and changes
Maintain and develop concepts that address website usability and best practices
Help maintain and develop procedure guides and knowledge database

Ecommerce Business Analyst Resume Examples & Samples

Data-based decision making
Planning/forecasting/reporting and adjustments to base plans that deliver revenue targets
Optimize the ROI on marketing spend (paid channel marketing dollars)
Build out the bottoms-up plans, weekly, monthly, quarterly scorecards (excel, BI tools, clickstream analytics) for traffic, conversion, and average order value for the digital business and individual marketing channels to update the digital teams on their progress towards revenue, spend, ROI, and KPI goals
Perform the annual budgeting, monthly and weekly forecasting, and long range planning activities for each New Balance product category
Analyze actual results against budget, forecast, and prior year and provide insightful explanations on the root causes of these variances
Automated reporting/scorecard that analyzes the profitability and ROI of new projects or new technology initiatives driven by data analysis including key site technology efforts (e.g. Navigation, Personalization, Mobile Pay, Mobile usability upgrades, ADA)
Perform analysis on the digital marketing channel’s cost per visit trends to understand the marketing spend needed to achieve traffic goals and ultimately annual revenue goals
Review the digital marketing channels’ spend and revenue progress consistently throughout the month to ensure we are spending efficiently and hitting return on ad spend targets
Stay up-to-date on the quickly evolving trends within ecommerce to maintain a competitive advantage in the space
Perform ad-hoc financial and economic analyses related to these categories to help drive strategic decision making
Evaluate the profitability of our go to market promotional strategies and make recommendations for changes
Working knowledge of Sales and Margin analyses for product categories
Financial Planning experience related to forecasting or budgeting
5+ years’ experience in analytical type position
At least three to four years of working with standard clickstream analysis tools: Omniture, ClickTracks, WebTrends, HBX, CoreMetrics etc
Two years of experience in advanced web analytics methodologies such as experimentation and testing, competitive analysis, surveys and market research
Three to five years of experience in one or more roles in an online ecommerce or online support environments
Three to five years of experience in using the Microsoft Office suite with very strong Excel skills
Three to five years of business analysis experience in large size companies with multiple functions / business units preferred
Mid-level expertise in the SEM (Search Engine Marketing) / PPC (Pay Per Click) and SEO (Search Engine Optimization) strategies and a minimum one year experience measure success of SEM/PPC and SEO campaigns / efforts

Ecommerce Business Analyst Resume Examples & Samples

In this role, successful candidates are expected to make the following contributions and/or achieve the following outcomes
Implementing projects as assigned and delivering value to our customers
Identifying process improvements to increase efficiency
Increase customer satisfaction of our booking engine customers by providing support locally within each region

Ecommerce Business Analyst Resume Examples & Samples

Create and run reports, metrics, analytics, and work with the right groups to improve key performance indicators for Rexel eCommerce and webshops
Gain a deep understanding of customers’ online and offline experience, identify and document experience gaps, and generate new ideas that grow market share, improve customer experience, and drive growth
Provide eCommerce and webshop support, assistance, and training, both internally and externally. This may include creation of SOPs, documents, training materials, and video tutorials
Manage eCommerce and webshop customer reviews, FAQ’s, and coordinate with customer service and operations team
Assist with monitoring online and mobile shopping trends, and maintain knowledge of competition and opportunities
Assist with continually gauging eCommerce and webshop usability and content effectiveness of Rexel webshops by gathering and analyzing data to make recommendations based on those results
Set up and monitor a national eCommerce and webshop customer support process for Rexel USA, including processes to answer requests by chat, email, phone around web shop, EDI, punch-out catalog integration, and customer catalogs.Report to Director of Digital Adoption
A BA/BS in business, marketing, operations, computer science or information technology or related field experience required
Travel - 4-6 trips / year
Experience - 3+ years’ experience with sales, operations, sourcing
Expertise - analyze and summarize data, using tools like data warehouse and Excel
Industry - desired someone with electrical distribution industry experience
Persistence - overcome obstacles, solving complex problems
Discipline - self-directed and follow up skills
Conflict management -negotiate different alternatives to reach best solution for Rexel U.S.A

Ecommerce Business Analyst / Project Manager Resume Examples & Samples

5 years related work experience
Experience in e-commerce web projects is a must
Experience in Digital Analytics reporting
Wire framing tools
UML, MS Vision, Balsamiq
Previous experience with project-related work, such as testing and case management, preferred
Business analysis training and experience preferred
Technical writing experience preferred
Excellent presentation, and written and oral communication skills
Excellent time management and organizational skills; must be able to meet strict, and often tight, deadlines
Ability to work in a stressful and fast-paced environment
Ability to work independently or with a team as necessary
Goal/Results oriented
Demonstrated leadership abilities and rapport with others
Capable of working with a diverse work force
Experience in Agile methodology and tools like Jira/Confluence
Experience in IBM WebSphere Commerce
Experience in Adobe AEM

Ecommerce Business Analyst Resume Examples & Samples

Produce regular performance reports: KPI dashboards, online merchandise and product reviews, as well as other reports. Such reports should include business context and insights into the data to be delivered to the business leads
Effectively respond to ad-hoc report and analysis requests from the digital team and other internal business stakeholders
Proactively develop reports and analysis of site performance including segmentation analysis. Include observations and business context to deliver actionable insights to business leads, not just data
Work with global ecommerce/program managers and brand business partners on identifying business opportunities. Build consensus and buy in from key stakeholders
Conduct deep dive analysis across multiple Marketing programs such as email, paid search, natural search, banner ads, affiliates, leveraging data from multiple sources: vendor reporting tools, and other analytical and data sources
Establish role as trusted resource and provider of key business data and analytics
Work with Digital, BI, IT and others to review and test analytics tool tagging for site changes, new site features, and initiatives to ensure data quality

Ecommerce Business Analyst Resume Examples & Samples

Partner with the Website Owner in a variety of site planning and operational tasks such as site search optimization, promotion setup, performance analysis, marketing campaign support, product content management, digital asset management, product review curation, etc
Work with internal business stakeholders, digital teams, and external agencies to ensure timely functional enhancements and content updates are made to a variety of digital properties
Serve as a key link between what the business wants and what is delivered on our digital sites leveraging a variety of digital technology tools and platforms, including learn and master the hybris eCommerce platform business administration cockpits
Create specification documents of functional and non-functional requirements for new features, functionalities, and enhancements
Collaborate with cross-functional team members; business owners, product management, UXD, IT, BAs, QA, operations, and vendors, to review requirements
Collaborate with creative staff on design and layout issues to facilitate web publishing
Partners with the quality assurance team for test planning and execution of the overall solutions. Works with the QA team members to ensure traceability of requirements through test execution. Monitors the solution and assesses defects for missed requirements or missed testing, and supports user acceptance testing
Identify, define, and document processes and procedures to improve operational efficiency of team
Document incident summaries and update functional requirements, test cases, and process flows when needed
Effectively, consistently, and proactively communicate issue status, and related information to cross-functional teams and at all levels
Gather user feedback for digital site improvements and enhancements
Gather and research information that enhances the value of the digital site
Conduct periodic quality checks on all digital properties; then provide recommendations to fix and optimize as needed
Advise internal groups on all issues relating to the digital sites
Maintain knowledge of current systems, applications and functionality
Maintain knowledge of competitive landscape and digital innovations
Develop subject matter expertise of GPC’s brands, product lines, customers, and industries
Bachelor’s degree in Business, Economics, Finance, Industrial Engineering, CS – Software Engineering, Mathematics, Marketing or other relevant field, or an equivalent combination of education and work related experience
0 to 2 years’ experience performing business systems analysis, requirements management planning and monitoring, requirements elicitation, requirements management and communication, requirements analysis, and solution assessment and validation for digital channels
Demonstrated experience with analytical and critical thinking skills; ability to use data to break down complex problems and formulate plans
Experience with eCommerce businesses and the high-level processes and technologies involved including eCommerce platforms, web content management, product content management tools, and web site traffic analytics platforms and tools
Effective verbal and written communication skills for interaction with internal stakeholders, vendors, senior management and staff
Superior problem-solving skills, project management, multitasking, focus on detail and comfortable taking ownership of assigned tasks
Comfortable preparing and delivering presentations to groups of varying size
Experience with visual, textual and multimedia content and content management tools and systems preferred
Automotive or Industrial industry experience is a plus

Ecommerce Business Analyst Resume Examples & Samples

Analyze the various factors that influence customer decision-making in Ecommerce in all channels (website and mobile app shop, marketplaces)
Turn data into insights to all relevant areas (marketing, CRM, catalogue management) and track improvements
Analyze the company's digital marketing plan, using web analytics as well as other data sources to develop recommendations for improvements, and models to assist in the evaluation of potential investment opportunities
Set up reporting functions and dashboards to monitor important Ecommerce data such as unique visitors, acquisition, sales, retention and attrition
Forecast future sales using historic data
Use demographic and behavior information to create customer profiles
Study patterns and trends relating to customer Ecommerce activities

Ecommerce Business Analyst Resume Examples & Samples

Act as a bridge between Business and Engineering by being able to extract, translate and document the required information from experts to enable the developers to build the system
Produce, own and manage your own User Stories which would include the capturing of Acceptance Criteria to allow for ‘sign-off&#8217
Collaborate across all areas of IT to facilitate delivery

Ecommerce Business Analyst Resume Examples & Samples

To be involved in the full development lifecycle from initial concept & pre-project stages through to final implementation (although involvement may vary from project to project)
To be responsible for the gathering of business requirements to establish business processes, application functionality and technology solutions
Working closely with both 3rd party providers and internal functions to ensure Functional Requirements are formally captured to industry best practice standards e.g. ISEB, ITIL and UML, including gaining User, Project and Programme Management governance process sign offs
Conducting appropriate analysis to assess the impact of change including feasibility, costs and benefits
Ensuring functional requirements are delivered through involvement with testing, training, implementation and post-implementation
Support the business in grooming and delivering the backlog and throughout the project lifecycle
Challenging all proposals for change to ensure these remain consistent with the Programme / Work stream objective

Ecommerce Business Analyst Resume Examples & Samples

Build trusted client relationships and effective project delivery
Establishes knowledge of client business challenges and priorities to translate into opportunities
Helps deliver presentations to clients and management teams
Leads and/or contributes to project discoveries, kickoff, prepare proposals and statements of work following company standards
Translate client’s business needs into detailed business requirements documents, use cases and systems interaction diagrams
Works with customers to establish approved wireframes and mock-ups for solutions
Understands the IBM Commerce Line of Business (LOB) Tools such as Management Center
Provide client training on Management Center
5-7 years of professional business analysis experience, with strong relationship management, account management, and support experience
Minimum 4 years consulting industry experience working with external clients
Deep understanding of iterative development methodologies
Excellent knowledge and understanding of current technologies and complex enterprise level applications
Skilled ability to obtain, understand and respond strategically to client needs
Highly detail oriented, well organized, and able to coordinate multiple projects simultaneously
Strong analytical, problem solving and conflict resolution skills
Energetic, motivated, service-oriented, and be able to multi task
Excellent facilitation, presentation, and reporting skills
Flexible to new situations and challenges
Flexibility to travel up to 50 percent
Strong understanding of complex Internet based enterprise level applications
Experience with IBM Commerce version 7 and Management Center tools

Senior Ecommerce Business Analyst Resume Examples & Samples

Track progress of development from concept through implementation via release milestones
Breakdown business requirements into detailed user stories to enable development in weekly sprints
Create acceptance criteria for user stories to aid developers & testers and ensure quality releases
Create & maintain documentation for support, testers and developers
Participate in the analysis of technology industry and market trends to determine their potential impact on the platform
5+ years of professional experience as a business analyst
Strong technical knowledge of web applications
Experience and/or certification on eCommerce platforms especially IBM Commerce
Experience in developing business processes, working in matrix organization, leading large projects is highly beneficial
Experience in technical writing

Intern, Ecommerce Business Analyst Resume Examples & Samples

Support initiatives including, eCommerce, Digital Marketing, and Analytics
Defines and documents customer business functions and processes and generates competitive research
Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access
Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and financial organization to ensure that eCommerce assets are meeting agreed upon financial metrics
Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users
Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training
Identifies opportunities for improving business processes through information systems and workflow optimization assists in the preparation of proposals to develop new systems and/or operational changes
Identifies process flow gaps and makes recommendations as to how best fill them
The successful candidate will have preferably completed a minimum of their sophomore year and be currently enrolled in an accredited college or university in a business or quantitative degree program, or a related field of study. A minimum 3.0 GPA is strongly preferred, however, a combination of experience and/or education will be taken into consideration
Business and technical experience in large global organizations
Strong analytical skills with a proven ability to identify themes
Proven leadership with cross functional teams
Strong business acumen
Excellent communication skills—articulates strategies, plans and tactics effectively
Builds relationships effectively in a highly matrixed environment, influences decisions
Strategic thinker who can translate high level strategies to tactics and actions
Strong judgment and systemic thinking—can anticipate impacts of actions quickly
Results oriented with decision making based upon facts
Proficiency in speaking, comprehending, reading and writing English is preferred

BB Ecommerce Business Analyst Resume Examples & Samples

Responsible for translating process requirements into business requirements that result in core capabilities required to provide best in class, market segment oriented eCommerce solutions
Work closely with IT to understand the technical aspect of a solution to ensure it can seamlessly integrate with a business solution
This role requires strong domain knowledge of the skills, processes, technologies necessary to enable an effective eCommerce environment
A deep, global expertise in a defined capability area across all customer segments is required to drive global capability definitions and integrated end-to-end solutions
Utilization of problem solving abilities to dissect complex problems, understand how issues interrelate, and generate alternatives and preferred solutions
Must also take an analytical approach that supports initiatives with data and metrics
Typically 1-3 years of project management experience
Solid communication skills (i.e. written, verbal, presentation). Mastery in English and local language as well as other languages as required
Sound knowledge and experience in process area and able to suggest process improvements

Ecommerce Business Analyst Resume Examples & Samples

Business Analysis - understand, translate and prioritize business needs into user stories and functional requirements for Pandora’s online presence; providing input into solutions and working with relevant business units and other IT team members to ensure deliverables meet requirements and documented business objectives / benefits
Technical Project Management – manage the technical delivery of projects (as assigned by the Online & eCommerce Director, Global IT) into the business
Technical Support Escalations - The role will additionally be responsible for a small component of technical support escalations for eStores located within the Americas region, working with the vendor and business team members to assist with the resolution of technical issues as needed
3+ years working with eCommerce solutions, experience with the Demandware (Salesforce Commerce Cloud) platform will be highly regarded
3+ years experience in business analysis or project management activities

Ecommerce Business Analyst Resume Examples & Samples

Understand business requirements and pro-actively identify areas for improvements which will lead to new solutions and capabilities
Document the new solutions/capabilities and proceed with the design and the implementation of the solution
When needed involve and coordinate external service providers who will be in charge for designing and implementing the identified solution
Plan, coordinate, execute and document the functional testing of the new solutions a capabilities, involving business users and other areas of IT when needed
Bachelor’s Degree in Information Technology, Business and highly related field
Minimum 2-5 years in similar role
Strong understanding of web applications architectures, functional and technical knowledge of e-commerce platform
Strong project management, communication and team skill
Experience with SAP Hybris, Ariba, EDI, iDoc, etc
Ability to travel globally up to 25% of the time during more complex projects

Ecommerce Business Analyst / Project Manager Resume Examples & Samples

3-5 years experience performing IT business analyst and/or project management duties including workshop facilitation (online & in-person), requirement elicitation & documentation, gap analysis, stakeholder management, solution review & coordination of business UAT
3+ years working with B2C eCommerce solutions, ideally with the Demandware (Salesforce Commerce Cloud) platform
Knowledge of information systems development, testing principles, project methodologies and practices
Experience working with PIM systems, B2C CRM systems and working in a global organization will be highly regarded
Bachelors level or higher qualification in IT, computer systems, business or marketing will also be highly regarded
Adaptable and change-resilient
Strong communication in English (written & verbal, business & technical)
Detail focused with high standards for quality
Deliverable focused, proactively monitoring performance to deadlines & milestones
Willing and able to travel internationally

Ecommerce Business Analyst Resume Examples & Samples

Develop rational project and perform scoping assessments to determine feasibility of projects
Assume primary ownership in developing a comprehensive requirement specifications that will determine the estimate of cost, time and resources to deploy Solutions
Liaise with the service development team to suggest a high level functional Solution
Develop project estimates & complete financial model (costs, savings, revenue opportunities, investment horizon, etc)
B.S. in Computer Science or equivalent; MS CS or Engineering preferred
Experience of analyzing and breaking down problems and information using structured frameworks and methodologies
Analytical thinking abilities and client facing communication skills
4+ years of experience in analysis
4+ years of experience in implementing and supporting large scale eCommerce and Digital/Brand experiences using Web, Mobile websites, and Mobile application technologies
Experience with any of the following technologies: Magento, Hybris, Adobe Marketing Suite, Mobile/App development tools, Coremetrics, Sitecore, and Oracle Fusion / Siebel
Excellent knowledge of eCommerce practices (DTC and e-Retailing), state-of-the Art User Experiences
Experience with Omni-Channel contexts (Point of sales, Telesales, InStore, Mobile, App, Social, ...)
Culture & knowledge about cRM, A/B Testing, PCE, Tag Management, Web content management, Marketing Automation, SEO/SEM, Digital Assett Management, Social Media, Mobile, Reporting.

Ecommerce Business Analyst Resume Examples & Samples

Strong business analysis skills are critical to success in this role, with emphasis on business process analysis, and the application of EDI to alleviate workload, increase accuracy, improve reliability and automate functions where applicable
Extensive knowledge of EDI transaction sets used in a distribution business, their function, development, implementation and communications
Excellent customer service skills, experience serving wide range of business partners such as large retailers, hospitals, financial institutions or pharmaceutical manufacturers
Understanding of common data communications protocols such as AS2, FTP, SFTP, FTP/S, SSH, encryption protocols such as 3DES, and PGP, and certificate management including chain management and CRL’s
Experience with EDI translation applications such as Gentran, GIS, Sterling Integrator or ITXA (preferred)
Basic SQL knowledge, including ability to write select queries
Excellent Excel and PowerPoint skills, specific to gathering system metrics and reporting
4+ years of EDI trading partner management and support
4+ years of project management and/or business analysis experience in a customer facing role
Applicants should be able to articulate the business benefits of EDI and cost justification
Applicants should have a background in or in depth understanding of pharmaceutical (or comparable) distribution business
An understanding of distribution related EDI transaction sets including the EDI 850, 855, 832, 856, 810, 844, 845, 864, 861, 894, 895, 875, 880, 997 and the common business processes associated with each
Understanding of EDI mapping software, including capabilities and limitations is required, with knowledge of the Sterling Integrator (formerly GIS) mapping application or IBM ITXA (preferred)
Applicants are expected to have some understanding of internal system integration platforms such as the IBM Websphere and/or Java JBoss integration tools and queue protocols
Knowledge of SAP focused on transaction integration best practices
Experience establishing secure, internet based connectivity with common file transfer protocols, with emphasis on AS2, SFTP, FTP, SSH, VPN’s, and MPLS circuits
Knowledge of internet data security protocols and encryption methodology is also preferred
In-depth knowledge of building system solutions or business applications. Strong writing, negotiation and presentation skills
Excellent written communication skills, including proficiency in MS Office Suite (i.e. Excel, PowerPoint, Access and Word)
Experience SAFE Agile development or other Agile development methodologies is preferred