Vendor Relationship Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the vendor relationship job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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E Cremin

Emil

Cremin

863 Cierra Fort

Los Angeles

+1 (555) 760 3283

863 Cierra Fort

Los Angeles

Phone

p +1 (555) 760 3283

Experience Experience

Los Angeles, CA

Vendor Relationship Liaison

Los Angeles, CA

Kreiger-Wintheiser

Los Angeles, CA

Vendor Relationship Liaison

Tracking and analyzing provider and member complaints, and other performance indices and understand the related impact to our members and providers
Makes presentations to management on vendor project updates, expected results and internal oversight audit results
Work with the vendors to audit reporting for accuracy as well as looking for possible improvements in the reporting flow, timing and level of detail
Responding to compliance issues and developing corrective action plans
Responsible for identifying ongoing process improvements and financial remediation opportunities to help us to be the best in stewardship of the State funds
Developing effective lines of communication and frequent engagement with each vendor
Analyzing processes and making recommendations for streamlining or improvements

Houston, TX

Vendor Relationship & Contract Manager

Houston, TX

Bednar Inc

Houston, TX

Vendor Relationship & Contract Manager

Assist Service Component Managers and other team members in tracking supplier volumes and ensuring billing and true-ups are in alignment with agreed terms
Develop, implement, communicate, and monitor supplier governance framework processes for Global IT Strategic suppliers
Track progress of the service provider against the continuous improvement commitments in the contract
Responsible for the overall financial management, contract management, communications and new deal strategies for the supplier
Participate in governance forums and provide support and guidance on contractual / commercial questions, and on contract management issues
Manage contract issues through the issue/dispute management process
Close working relationship with Cargill and Supplier Service Managers

present

Chicago, IL

Director Cpmo Vendor & Relationship Mgmt

Chicago, IL

Balistreri LLC

present

Chicago, IL

Director Cpmo Vendor & Relationship Mgmt

present

Develop and/or enhance key vendor performance scorecards. Address areas of concern and provide recommendations to mitigate against poor performance
Identify and communicate clinical development risks and mitigation strategies as they relate to key vendors
Partner with the organization to optimize cross-functional communication
Focus across the portfolio in collaboration with Clinical Trial Management, Cost Management, Finance and Procurement to ensure the vendors are executing clinical trials within budget, on time, and of the highest quality, through cross-company and cross-partnership collaboration
Support oversight of clinical trial execution with external partners
Act as operational lead for relationships with key CROs
Be responsible for coordinating Joint Operations Committees, Executive Steering Committees, and other Governance Committees on behalf of Regeneron with key CROs including agendas, minutes, follow-up on action items

Education Education

Bachelor’s Degree in Comfort Acting

Northern Illinois University

Bachelor’s Degree in Comfort Acting

Skills Skills

Demonstrated collaboration with internal and external business partners to deliver greater operational performance, efficiency, and quality
Accountable for portfolio oversight of delivery for strategic or emerging vendors
Demonstrates a broad knowledge of clinical research across functions
Strengthens existing vendor relationships that thrive on collaboration, efficiency and quality
Demonstrates excellent verbal, written, presentation and communication skills
Responsible for optimal vendor accountability and delivery for contracted book of business
Deliver with optimal collaboration, accountability, and integrity to business partners
Implementation of risk management plans, quality agreements, and robust relationship management plans
Organizes and leads executive and senior management level cross functional meetings
Lead the evaluation of new business processes or process improvement opportunities

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Lead IT Vendor Relationship Management Consultant Resume Examples & Samples

Partner with EBS and Divisional Leadership to develop effective IT vendor relationships that ensure high performance and competitive pricing
Drive vendor behavior and deliver continuous improvement in vendor performance
Ability to work with teams across geographically dispersed locations. Ability to effectively manage ambiguous situations and drive towards clarification. Results-oriented with a demonstrated ability to influence others and drive change
Proven analytical and problem-solving skills, with a keen attention to detail. Ability to succeed under pressure, set priorities, and meet deadlines in a rapid-paced environment. Self-motivated with a positive attitude

Vendor Relationship & Performance Manager Resume Examples & Samples

The Technology Vendor Relationship and Performance Manager will be accountable for the ongoing monitoring of strategic vendors’ performance, as well as issue resolution, tracking, and the governance of the vendor management framework
Monitor vendor performance and manage vendor relationships with strategic vendors across multiple categories
Leads & facilitates internal Vendor Management surveys and score-carding programs to track preferred vendor performance, risk issues, and more
Leads & facilitates Quarterly Business Reviews with Technology leaders, Vendor Account teams, Procurement Leadership and all relevant stakeholders
Oversight management of key contract terms and conditions and tracking of key performance criteria
As needed, act as the liaison between internal Stakeholders, Audit, Procurement, Legal, and others for the socialization and resolution of key vendor risk issues
Helps establish Vendor Management policies and procedures
As needed, track and manage internal demand for assigned commodity categories; direct internal customers and stakeholders to strategic vendors
As needed, perform reporting and generate metrics on vendor performance

Vendor Relationship Business Analyst Resume Examples & Samples

Plan, test, and implement new applications, enhancements and/or conversions
Research and execute process improvements, documentation enhancements, and system control improvements to enhance processing capabilities and minimize risk
Lead all project work, including analysis, requirements definition and testing as requested
Partner with the technical areas in the research and resolution of complex system and process problems
Serve as primary contact for department in vendor relationship management, including service, problems and billing
Review operational procedures and methods and recommend changes for improvement with an emphasis on automation and efficiency
Analyze department invoices, allocation process, contracts and overall vendor spend and management process
Serve as primary administrator for databases and applications used in the department. Responsibilities to include advanced maintenance, metric creation, and Risk Management
Assist in monitoring system and operational controls identifying areas of risk and suggesting possible improvements. Design and build risk dashboards as required
Provide support for department administration in the M&A process for divisional functions including due diligence, pre-conversion, conversion, and post-conversion ensuring that all processes, tasks and analyses are performed according to Fifth Third standards
Minimum three (3) years work experience in operations, call center, or related experience
Minimum one (1) year of project management experience
Strong verbal and written communication skills; ability to communicate with discretion
Ability to persuasively communicate ideas to other area managers and upper management
High level of analytical and technical skills required to interpret and analyze system data
Deadline and task-driven
Strong multi-tasking skills
Advanced PC skills, specifically with Word, and Excel spreadsheets, downloading, importing and exporting files. Experience with Access, PowerPoint, and Outlook preferred

Market Data Vendor Relationship Analyst Resume Examples & Samples

Strong verbal/written communication skills
Strong initiative/self-starter
Strong knowledge of MS Office, specifically Excel and Access
Procurement and/or negotiating experience is a plus
Keen attention to detail, with strong organizational and reporting skills
Highly motivated and teamwork orientated
Previous experience in a corporate environment is preferred
Knowledge of the fixed income market or financial services industry is a plus

COB Vendor Relationship Analyst Resume Examples & Samples

Collaborate with other team members on process improvements, process efficiency, and automation opportunities
Create cost benefit analyses and assist with prioritization of current projects
Assist with preparation and presentation of recommendations to both internal and external audiences
Assist with ad hoc data analysis and various projects as assigned
Microsoft Excel experience, ability to create pivots and charts
Ability to review raw data, create a meaningful summary view, and them come to conclusions
Run routine reports and assist with creation of reporting
Ability to present data, concepts, processes, and ideas to teams, leadership and external teams
Excellent communication skills (both oral and written), and documentation skills
Ability to handle multiple tasks and deadlines
Self-starter; ability to work independently
Experienced and Knowledgeable with Coordination of Benefits and related topics (i.e. Hospice, ESRD, etc.)
Bachelor’s degree in Business or Applicable field
Vendor Management Experience
Claims Knowledge
CAS and MTV Knowledge
Microsoft Access experience

BB&T Securities Vendor Relationship Associate Resume Examples & Samples

Provide management and oversight of vendors. Responsible for evaluating and managing the full compliance of assigned vendors for all legal, regulatory, and operational standards
Manage action plans to ensure performance and compliance corrections are completed as needed
Develop and execute on-site reviews and remote monitoring of assigned vendors
Provide new vendor due diligence and on-boarding of new vendors, partnering with Enterprise Support Services and Contracts Management in these activities
Complete detailed scorecards during all review processes, identify control and performance gaps and perform basic root cause analysis
Maintain assigned vendor files in BB&T’s Enterprise Vendor Management (EVM) Solution “Hiperos”
Act as business vendor manager under EVM Policy
Five years of combined work experience in the financial industry and/or vendor management and risk oversight
Detailed knowledge of banking and securities regulations
Broker-Dealer operational experience
Experience with internal governance and oversight
Securities and Exchange Commission (SEC) and Financial Industry Regulatory Authority (FINRA) regulatory knowledge

Repossession Vendor Relationship Account Lead Resume Examples & Samples

Two to three years of experience in collections and/or customer service activities
Good knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
Strong customer service/relations skills
Ability to identify and resolve exceptions and to organize and interpret information

Clinical Vendor Relationship Specialist Resume Examples & Samples

Supports the Company’s Clinical Vendor Relationship Program by educating Project Managers on Company’s Preferred Clinical Vendors and acts as an advocate for the selection of Preferred Clinical Vendors by project. Supports training within the organization so the Company staff understand the relationship and the working practices between the vendor and the Company
Monitors, measures, and reports on the compliance rate and effectiveness of the Company’s use of Preferred Clinical Vendors to senior and executive management. Provides support with regards to vendor performance metrics and expectations including quality issue identification. Serves as an escalation point for study teams. Participates in the development and presentation of tools and templates
Facilitates effective vendor management by ensuring study teams establish performance metrics and clear expectations with vendors and monitor the vendor’s compliance with established metrics/expectations throughout the life of the study
Represents CVM at all relevant Project Initiation meetings to promote the use of Company’s Clinical Preferred/Qualified Vendors. Serves as a point of contact to support Study Teams in selecting vendors who have the necessary proficiencies to perform clinical vendor services in a clinical study
Oversees vendor compliance. Collects, collates, and assesses data to monitor performance of GxP vendors utilized by the Company based on relevant input from all responsible departments. Communicates vendor compliance and performance to relevant stakeholders and provides input to corrective and preventive actions associated with quality issue resolution. Escalates issues and communicates status to all appropriate parties
Supports the analysis of current and proposed Preferred Vendor relationships in order to identify the “best in class” vendors to support the Company
Participates in the maintenance (and improvements to) the vendor management database and associated internal webpage(s)

Manager, Vendor Relationship Management Resume Examples & Samples

Experience with all aspects of vendor oversight or alliance management; from contract development, selection, to performance management (ie, portfolio oversight)
Accountable for portfolio oversight of delivery for strategic or emerging vendors
Experience with developing and managing vendor governance models at a functional or cross organizational level, including executive governance
Demonstrated collaboration with internal and external business partners to deliver greater operational performance, efficiency, and quality
Demonstrated success as an escalation point, leading portfolio level issue resolution
Demonstrated understanding of organizational or functional goals through achievement of business objectives with strategic or emerging vendors
Development of or reporting on portfolio level Key Performance Indicators
Precision with communication around decisions, issues, risks and new processes
Implementation of risk management plans, quality agreements, and robust relationship management plans
Serve as a consultant to support organizational decision making or strategic planning
Deliver with optimal collaboration, accountability, and integrity to business partners
Manages several complex and large scale vendor book of business
Responsible for optimal vendor accountability and delivery for contracted book of business
Translates the vision and requests of functional leadership with accuracy to vendors
Strengthens existing vendor relationships that thrive on collaboration, efficiency and quality
Organizes and leads executive and senior management level cross functional meetings
Manages complex processes across therapeutic areas and across functions with vendors
Drives for consistency, process harmonization, and innovation across vendors
Serves as escalation point for timely vendor issue resolution and risk mitigation plans
Provides clear concise verbal or written reports of vendor performance or action plans
Responsible for cascading functional or portfolio level decisions broadly
Examines complex functional issues, problem solves and drives for global best practices
Supports departmental and/or organizational strategy development
Provides input in the selection process of strategic or emerging vendors
Delivers functional training to internal and external business partners
Leads or supports departmental initiatives and change management activities
Interacts effectively with all levels at Gilead and externally vendor senior leadership
May oversee, or act as participant in department internal compliance activities for critical business objectives and processes related to Sarbanes Oxley Act reporting requirements including periodic clinical trials budget accruals and estimates and activities related to the procedure to pay for clinical activities
Demonstrates a broad knowledge of clinical research across functions
Demonstrates cultural awareness and flexibility to work with global teams
Performs responsibilities with limited supervision and direction
Demonstrates excellent verbal, written, presentation and communication skills
Requires prior experience in personnel management
8+ years of experience with a BA in a relevant discipline
6+ years of experience with a MS in a relevant discipline

Director Cpmo Vendor & Relationship Mgmt Resume Examples & Samples

Support oversight of clinical trial execution with external partners
Ensure appropriate documentation of partnerships is developed and maintained
Act as operational lead for relationships with key CROs
Be responsible for coordinating Joint Operations Committees, Executive Steering Committees, and other Governance Committees on behalf of Regeneron with key CROs including agendas, minutes, follow-up on action items
Focus across the portfolio in collaboration with Clinical Trial Management, Cost Management, Finance and Procurement to ensure the vendors are executing clinical trials within budget, on time, and of the highest quality, through cross-company and cross-partnership collaboration
Develop and/or enhance key vendor performance scorecards. Address areas of concern and provide recommendations to mitigate against poor performance
Identify and communicate clinical development risks and mitigation strategies as they relate to key vendors
Partner with the organization to optimize cross-functional communication
Act as a lead for process optimization between CRO partners and Regeneron
Assess portfolio resource demand and shortfall/mitigations for current and potential future portfolio with key vendors
Support integration of Regeneron and CRO teams and process to enhance success of new collaborations
Aid in new key vendor identification and selection
Oversee and serve as administrator for the Investigator Database

Vendor Relationship Risk Specialist Resume Examples & Samples

Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner
Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy
Knowledge of company practices for the procurement of materials, equipment and services needed in the manufacturing process

Head of Program Management EU Mass Vendor Relationship Resume Examples & Samples

You will need to (re)engineer processes and tools to improve the efficiency and ensure best practice application: reduce friction points across GLs and countries, ensure consistent vendor experience
Lead and develop a high performance team
At the heart of this role is delivery. You will be hands-on in driving the delivery of critical business initiatives, managing all aspects of the project such as project planning, requirements definition, risk management, communication, implementation plan and program updates
You will be a technical problem solver on the team, identifying innovative solutions to project deadlocks and resolving issues and constraints through consensus and sound judgment
7-10 years of work experience driving large-scale projects and programs with 5+ yrs of experience in a fast paced environment taking a product through its complete lifecycle and delivering highly scalable and robust systems
Proven track record of A-Z strategy execution from infancy through implementation
Experience managing and leading teams
Ability to influence senior stakeholders and key partners for the program
Ability to communicate clearly and effectively with different functional groups, developers, business owners, and senior business leaders
Ability to work with teams remotely with effective influence
And yes, no matter what the role is, we’re looking for people who are obsessed about the customer, demonstrate a high degree of product ownership, and want to have fun while they make history
Advanced Knowledge of SQL and VBA or willingness to learn

Head of Vendor Relationship Management Resume Examples & Samples

Establishing and maintaining a framework for the management, governance and oversight of all vendor and custody relationships within the Global Business Operations arena ensuring that all key vendor relationships are appropriately managed and in accordance with Fidelity policies and standards
Lead Vendor and Custodian Service Review meetings ensuring the best outcomes for Fidelity and our clients. Ensuring follow up on action plans
Production and analysis of key metrics for the Global Business Operations Leadership team in addition to other interested parties
Overseeing the setting and production of service plans and annual performance goals
Management, review and negotiation of legal and commercial fee agreements
Management of the annual Custody asset ring fencing certification to appropriate FIL Boards
Preparation and research for Custody related Board Papers, presenting at board meetings as required
Co-ordination of external RFP’s for the purpose of either selecting a new Custodian/Supplier or to benchmark an existing provider against the market, including evaluation of providers, capability benchmarking and robust due diligence
Management, review and negotiation of legal and commercial/fee agreements and service level agreements
Supporting the on-boarding of new vendor relationships (custodians, TPAs, vendors)
Liaising with the Central Procurement team and the Investigations team to complete vendor vetting/pre-qualification/due diligence
Development of business cases / commercial strategy and tactics
Ensuring up-to-date contracts and supplier records are maintained, and commercially sensitive information managed in line with Fidelity’s information security standards
Managing key vendors’ governance arrangements
Maintaining awareness of industry developments and best practises. Keeping abreast of potential new supply arrangements, latest products/services from a commercial perspective to prompt and promote innovation
Proven strong relationship and client service skills – ability to handle complex, diverse and multi layered relationships
Previous experience in a similar role within an Asset Management organisation or Custodian preferred
Strong interpersonal and communication skills, ability to establish a successful rapport, communicate and influence collaboratively at all levels
A clear thinker with an ability to learn and absorb concepts quickly
Have an understanding of the various regulatory regimes and impacts on the funds industry
Organised with ability to work under pressure to deadlines
Responsible, flexible and proactive approach
Takes ownership for delivery, shows initiative, commitment and confidence in addressing challenges and overcoming obstacles
Adept influencing and negotiating skills
Experience of reviewing and negotiating operational operating documents and SLA’s
Self-motivated and responsive to a constantly changing environment
Ability to understand and interpret business needs and requirements, make decisions and understand potential risks and repercussions of implementing changes
A team player, with the ability to operate effectively in a collegiate, demanding high performance environment
Contribute to ‘Best Practice’ for the Relationship Management and oversight function, aiming to achieve consistency across all other segments both in region and beyond, whilst flexing for specific regional/client and regulatory demands
Commercial documentation review skills
Strong decision making and conflict management skills
People management experience, maintain a strong people agenda so as to maintain and attract talent within our area of expertise

Vendor Relationship & Contract Manager Resume Examples & Samples

Contract Service/Benefit Delivery management with supplier(s)
Contract negotiations as required, including cost savings, value and service optimization
Close working relationship with Cargill and Supplier Service Managers
Liaison with internal departments including, but not limited to, CSS, Finance, Legal, Treasury, TAM, TGRC
Bridge new Supplier service offering with the Service Managers
Coordination of executive briefings
Understand supplier roadmaps and communication within the organization
Facilitate and manage all Supplier governance meetings
Primary contact for supplier from an account and contract management perspective
Be aware of issues between Cargill and supplier and act as escalation point for resolution
Primary infrastructure and Supplier contact for Strategic Sourcing
Knowledge and application of
Supplier Risk Management
Market and industry trends
Supplier product and service life-cycle management
Request For Information (RFI)/Request for Proposal (RFP) Development processes
Supplier Services Management (sourcing, measurements and management)
50%- Supplier Relationship Management
Responsible for the overall management of strategic relationship with the supplier
Responsible for the overall financial management, contract management, communications and new deal strategies for the supplier
Facilitate the Steering Committee, Executive Steering Committee, Relationship Review Board and Project Review Board meetings
Ensures alignment of the supplier with Cargill’s business goals and objectives - identify areas of improvement for service delivery, develop new areas and/or programs for consideration based on business needs, and assist in brokering changes to the supplier programs and procedures
Develop and update the IT roadmap for the supplier relationship, in coordination with Business Units/Tower Leads and suppliers
Develop, implement, communicate, and monitor supplier governance framework processes for Global IT Strategic suppliers
Participate as needed in supplier governance teams. Provide visibility to governance and commercial management teams on issues and facilitate resolution and help gain consensus and alignment between the supplier and Global IT
Collaborate with Legal, Strategic Sourcing, and other functions on best practices, policies, and templates in regards to contracts and supplier management
Ensure perpetual contracts are periodically reviewed and refreshed to reflect Cargill’s latest standards for contract language and requirements
Collaborate with industry partners for sourcing suppliers across the portfolio, such as data center facility space (co-location and retail), IT hardware suppliers, IT software suppliers, and IT managed service/cloud providers
Liaise with other IT teams as needed to ensure supplier agreements are leveraged to benefit Cargill overall with volume pricing and implementation of agreements
35%- Performance and Contract Management
Track progress of the service provider against the continuous improvement commitments in the contract
Track supplier progress against contract and obligation compliance
Monitor, analyze, forecast and report on contractual commitments and ensure execution. Capture violation of contracts - including compliance issues - and manages escalation. Ensure that contracts evolve with the relationship by ensuring accurate and up-to-date documentation. Coordinate renewals, negotiations, amendments, Statements of Work and other contract related changes
Single point of contact for contractual questions / Work Orders queries, and provide contract guidance. Structure and execute contract training classes and workshops as needed for Region/Tower Leads
Lead and facilitate the meetings for Contract and Commercial Review Board
Proactively take action in identifying all contract obligations to ensure the effective implementation of the contract and avoid delays, cost impacts and/or breach
Communicate the upcoming obligations to suppliers, Supplier stakeholders, and appropriate governance forums
Manage contract issues through the issue/dispute management process
Participate in governance forums and provide support and guidance on contractual / commercial questions, and on contract management issues
Contract Lifecycle management within portfolio ensure suppliers are meeting contract commitments and assist Operations in interpreting contract commitments (e.g. Change Orders, contract single point of contact, and Supplier contract reviews and training)
Ensure that all proposed contract amendments, including additions or deletions to the schedules and SOWs are processed in accordance with contract terms and conditions
Manage and supervise the Contract Change Control process, and submission of Contract Change Requests (CCRs) to relevant governance forums. Provide updated copies of contract to relevant parties and stakeholders
Collaborate with Legal, Strategic Sourcing, and Supplier Governance Office on best practices, policies, and templates in regard to contracts and supplier management
15%- Financial and Risk Management
Owns lifecycle for assigned contracts, such as contracts shared across multiple service components and ensures contracts are renewed timely
Assist cost center owners and Finance in understanding how contract costs will be reflected in their P&L
Assist Service Component Managers and other team members in tracking supplier volumes and ensuring billing and true-ups are in alignment with agreed terms
In close collaboration with the external auditors, fulfill the statutory responsibilities
Participate in project charter, business case, and financial commitment development for supplier contracts
Ability to travel globally and regionally up to 15%
Associate's Degree or higher
5+ years experience in IT Supplier/Client or Supplier management
People leadership experience (direct, indirect, or work direction), and providing leadership across multiple IT disciplines
Experience with supplier contract management and terms interpretation (Required)
Experience in managing third party suppliers in a global, managed services environment (Required)
Experience in Outsourcing and/or Offshoring industry; knowledge of outsourcing service delivery models and processes (Required)
Excellent relationship management and contract negotiation skills (Required)
Experience in Contract and Commercial management - development, execution and management of sourcing and outsourcing strategies, business cases, scenario planning and modelling, financial, commercial and risk analysis (Required)
High degree of comfort acting as a central point of contact and first point of escalation for customer issues, requests, and needs (Required)

Vendor Relationship Resume Examples & Samples

Two to three years of experience in an applicable risk management environment
Thorough knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
Thorough understanding of the business line’s operations, products/services, systems, and associated risks/controls
Proficient computer skills, especially Microsoft Office applications

IT Vendor Relationship Management Lead Resume Examples & Samples

Supplier management of key strategic managed service providers
Define, report and track underpinning contract service performance criteria and risks
Championing and track continuous supplier performance improvements, optimization and innovation plans in the areas of people, process and technology
Production of a consistent supplier service performance scorecard across defined suppliers and deliver supplier service reporting and relationship health status
Contributing to supplier selection processes as a service performance subject matter expert
Work with EY teams including the MSSC team, especially the SDMs and Service Mgt to review ServiceNow and other data to assess Mercury supplier’s performance against contracted SLA, KPI metrics
Lead and manage the review and assessment and work with Global SRM for reporting of the delivery of the suppliers contracted Services not specifically covered by SLA, KPI metrics. “Deliverables and Obligations” reporting
Drive and manage contract change request process for MSSC
Provide initial response to MSSC with regards to contract terms and meaning and use the Global SRM contact for support as needed
Conduct review of supplier’s contracts with appropriate EY staff to ensure Services are being delivered appropriately. Raise any concern areas to Global SRM and or MSSC leadership. Follow through to drive resolution for these items also
Work closely with Global SRM representative to deliver quality reporting for supplier’s Performance Reviews
Responsible to conduct Service Level Management for the various Mercury supplier engagements
Make informed judgments and take appropriate action regarding issues which may potentially impact the quality of services delivered by the MSSC across the relevant functional area
Analyze requirements from the business and take appropriate steps to define action plans which are detailed, meaningful and set expectations appropriately with suppliers
Analyze service performance based on data provided and interpret the data to determine the quality of the service – validate this against the user perception of the service and contractual obligations and service levels
Determine when it is appropriate to escalate and use judgement and experience and to determine the most effective course of action
Engage and work closely with the stakeholders across business and IT, using personal experience and judgement to define tailored approaches to dealing with specific stakeholders, setting expectations appropriately and building trust and confidence
Significant experience of managing SAP support organizations
Significant experience of managing outsourced supplier relationships
Significant experience of delivering operational IT support services in a highly integrated, multi-application environment with multiple stakeholders
Strong management background with the ability to manage demanding customers and challenging suppliers fairly and effectively
Management of service delivery performance and compliance through agreed metrics and Service levels
Commercially astute with strong negotiation and management skills to deliver supplier performance
Ability to communicate effectively across a complex and diverse group of stakeholders
Deep and practical ITILv3 knowledge and experience
Provides direction to the MSSC IT team
Able to act independently, seeking consultation guidance and advice as appropriate
Works under general direction within a clear SRM framework of accountability
Substantial personal responsibility and autonomy. Plans own work, to meet given objectives and processes
Supervisory contact on a weekly basis plus as and when required

Vendor Relationship Risk Specialist, Senior Resume Examples & Samples

Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework
Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations
Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations
Knowledge of and ability to create, implement, evaluate and enhance processes in internal controls
Knowledge of and ability to help an organization adapt to applicable federal, state, local, and company-specific regulations, policies, and guidelines affecting business practices
Knowledge of tools, techniques, and strategies applied in financial risk management; the ability to quantify, qualify, and manage financial risk

Contracts / Vendor Relationship Specialist Resume Examples & Samples

A minimum of three years’ related experience with contract administration; facilities coordination is desired
Strong collaboration and communications skills
Knowledge of Microsoft Word, Excel, and Power Point. Ariba skills are a plus
Ability to resolve complex administrative issues
Ability to juggle multiple projects and priorities at once
Do what needs to be done in order to make the client experience and Hartford Funds better
Act with integrity at all times – never put your reputation or the franchise’s reputation at risk
Demonstrate financial discipline – focus on return on investments
Enjoy what you are doing and who you do it with – Have fun!
Continuously drive to deliver results, take accountability and ownership of work and strive for continuous improvement
Never be satisfied with status-quo

Senior Manager Vendor Relationship Management Resume Examples & Samples

Manage ongoing/onboarding vendor relationships (inter-personal)
Knowledge of credit card processing, banking regulations, financial and operations functions
A solid understanding of Vendor Relationship Management life cycle (Processes and Practices including contract and procurement management)
A demonstrated ability to effectively work hands-on as well as with cross – functional teams

Vendor Relationship Managment, Associate VP Resume Examples & Samples

Ability to work independently and lead efforts on a variety of projects in a high volume, fast paced, and sometimes nebulous environment required
Ability to navigate complex contractual agreements
Demonstrated strong communication, written, and interpersonal skills and the ability to interface with a variety of levels including senior leaders both inside and outside of Deloitte
Strong listening, analytical, and decision making skills necessary to resolve vendor issues

Vendor Relationship Liaison Resume Examples & Samples

2 + years of experience with a managed care or health insurance organization
Knowledge of HHSC ( Health and Human Service Commission) and TDI (Texas Department of Insurance) guidelines
Intermediate level of proficiency with MS office, including Excel
Strong professional communication and presentation skills
Experience working with Vendors
Auditing, Monitoring or Examination experience
Experience gathering requirements from the client / business and documenting results / conclusions
Experience with process improvement, workflow, benchmarking and / or evaluation of business processes
Prior vendor oversight or audit experience

Vendor Relationship, Senior Manager Resume Examples & Samples

Manage cost creep and maintain service levels for specific vendors. Support the remediation of contract leakage by effective stakeholder management and working with Category Management teams
Driving a formal supplier assessment process, including the production of annual supplier ratings
Make informed decisions using detailed cost modeling to recommend and implement changes as required to improve supplier performance

Vendor Relationship & Project Manager Resume Examples & Samples

Manage contract and annual budgets for digital marketing projects involving 3rd party vendors (i.e. Connecture)
Develop or update project plans including information such as project objectives, technologies, systems, information specifications, schedules, and implementation
Initiate, review, or approve modifications to project plans when necessary
Manage project via agile or waterfall methodology of project execution to ensure adherence to budget, schedule, and scope
Develop, execute and continuously evaluate and improve a process to track and report performance against service level agreements
Monitor and track project requirements, milestones and deliverables
Communicate progress and status to internal business stakeholders
Schedule and facilitate project meetings
Proactively and independently engage and work with all levels of the organization
Three plus years of project management and/or digital marketing experience
Superior oral and written communication skills
Ability to effectively navigate a highly matrixed organization
Focused and versatile team player who is comfortable under pressure
Displays adaptability, flexibility, and professional maturity within a volatile environment
Proven ability to execute
Strong analytic, problem-solving and organizational skills
Effective interaction with peers and business partners
Comfortable with technical and project management terminology and concepts

Principal IT Vendor Relationship Management Resume Examples & Samples

Serve as the VMO contact for hardware, network and telecom providers such as Cisco, Dell/EMC, AT&T, Palo Alto Networks, Nice Systems and HPE. Primary management activities will include managing the overall relationship(s) and sponsoring and delivering quarterly high-quality, executive business review meetings
Lead and drive supplier contract compliance by defining deliverables and obligations contained in key managed services agreements and lead the tracking of successful completion by both the supplier and MetLife throughout the life of the agreement
8+ years of IT experience in vendor management and in particular in the management and governance of IT managed services/outsourcing agreements. Experience in both application development/management and infrastructure services is required
3+ years of leadership experience, ideally as line manager with ability to direct & influence work of others (virtual teams, 3rd party resources, direct reports)
Prior experience managing individual contributors and/or third parties
Broad understanding of financial services business and infrastructure environments; understanding of MetLife business and infrastructure environments preferred
Ability to act as primary interface between external services provider/other IT suppliers & client as well as face off to senior executives within MetLife

Vendor Relationship Mgr Senior Resume Examples & Samples

3+ years of experience in credit card industry, financial services or merchant services
3+ years of experience with customer management (internal and external)
Background in procurement or payments sector across a range of industries and company size preferred
Ability to handle multiple campaigns and assignments simultaneously and meet deadlines
Demonstrated success in developing consultative relationships with clients and partners
High EQ – demonstrates sensitivity and awareness, with sound interpersonal skills
Proactive communication skills and strong verbal and written communication
Ability to present and communicate effectively and confidently
Excellent analytical, creative solution and problem solving skills
High degree of motivation and strong work ethic
Ability to prioritize and self-direct
Can quickly adapt, and resolve escalating complex issues in a fast-paced, matrix environment
Power user of MS Office Suite – specifically: Excel, Word, and PowerPoint

CRO Vendor Relationship Lead Resume Examples & Samples

Ensure portfolio delivery including timely execution of the book of work while adhering to the MSA and Quality Agreement
Drive efficient and effective governance meetings, including Operational and Strategic Management Committees and additional project meetings as necessary
Liaise with internal clinical teams, regional colleagues, key subject matter experts and stakeholders in other functions and within partner’s organization to embed the operational model, and to identify and resolve issues and gaps
Drive collaborative continuous improvement initiatives with the partner to streamline and improve operational processes
Drive communication and training to ensure adherence to the operating model and efficient execution
Collaborate with the BMS quality organization and partner to drive effective quality management of outsourced trials
Support MSA/partnership contract negotiations as necessary
Collaborate with other BMS business units that outsource clinical trials to ensure alignment of information, best practices, and to standardize processes were applicable
Provide outsourcing perspective and ensure proactive consideration of impact to outsourced studies, for BMS processes and requirements, and facilitate change management with partner for associated process revisions
Ensure proper communication to development organization and stakeholders regarding outsourcing strategies and activities
Clinical development experience of 10 or more years
Strong Project Management and Stakeholder Management skills
Ability to review contracts and negotiate contracts preferred
First-hand experience of working directly with Contract Service Providers (CSPs), investigators, customers, opinion leaders and professional staff as well as broad exposure to the pharmaceutical industry
Demonstrated ability to effectively communicate to a diverse audience at multiple levels within the company
Demonstrated ability of managing and working with cross-functional / global cross-country people/teams in a complex, changing environment