Vendor Relationship Manager Resume Samples
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Vendor Relationship Manager Resume Samples
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GS
G Stark
Gregg
Stark
690 Ryan Club
Boston
MA
+1 (555) 171 4245
690 Ryan Club
Boston
MA
Phone
p
+1 (555) 171 4245
Experience
Experience
Chicago, IL
Vendor Relationship Manager
Chicago, IL
Upton, Heaney and Daugherty
Chicago, IL
Vendor Relationship Manager
- Partner with RBC IS stakeholders to enhance, implement, manage a vendor relationship and governance model for vendors in the disciplines of performance (service delivery, change orders, problem management, financial, contract management, relationship)
- Working with vendors risk managers and business partners develops and maintains comprehensive risk mitigation processes including BRP
- Conducts regular business reviews with the business partners, including sharing detailed reporting (demand management, vendor profiles and performance dashboards, benchmarking and review of strategic plans)
- Builds strong and trusted partnerships with business leaders, acts as a conduit between Cost Management and the business; facilitating interaction, monitoring customer satisfication and driving continuous improvement initiatives to deliver value
- Drives efficiencies and optimizes costs by identifying & supporting common metrics and capabilities, eliminated duplication in processes, including monitoring spend, invoices, demand management and other financial analysis (benchmarks)
- Leads the business in negotiation of parental agreements set with our shareholders Investor Services and RBC
- Manages escalation between RBC IS and vendors and negotiates and co-ordinates resolution
Dallas, TX
Technology Vendor Relationship Manager
Dallas, TX
Kovacek, Cruickshank and Breitenberg
Dallas, TX
Technology Vendor Relationship Manager
- Draws a clear line-of-sight from business objectives to vendor performance management metrics
- Contributes to ongoing continuous improvement of Vendor Management practices and standards
- Develops and leads key relationship meetings: Quarterly Business Reviews, Monthly Performance Reviews, Executive Briefings, Annual CTO Vendor Forum
- Executes analysis, and provides key vendor reports and dashboards
- Manages and measures performance of the overall relationship between internal technology teams and the vendor
- Facilitates and maintains relationships between managed vendors, executive sponsors, and technology teams
- Leads by example, to all internal teams, a model of how to work together with the vendor
present
Boston, MA
Outsourced Vendor Relationship Manager Finance
Boston, MA
Brakus Inc
present
Boston, MA
Outsourced Vendor Relationship Manager Finance
present
- Work closely with Global Vendor Relationship Manager to manage the vendor performance of Finance and Accounting BPO services
- Provide guidance, feedback, and leadership to drive the Vendor to achieve continuous improvement on all operational, quality, and satisfaction metrics
- Worked previously with large scale, global outsourcing provider
- Manage finance projects collaborating with cross functional teams
- Work with the Global lead and the key Facebook stakeholders to define strategy, drive decisions & support execution
- Assist in arranging and conducting vendor compliance audits to ensure vendor is meeting internal controls
- Change Management - oversee vendor readiness to support new process rollouts, changes to business processes and systems
Education
Education
Bachelor’s Degree in Experience
Bachelor’s Degree in Experience
University of Virginia
Bachelor’s Degree in Experience
Skills
Skills
- Strong knowledge of all MS Office applications
- Demonstrated ability to function in a team environment and highly matrixed environment
- The ability to interact professionally in a fast-paced environment with diverse group of executives, managers, and subject matter experts
- Proven experience to work efficiently and ability to learn new processes and tool sets quickly
- Proficient skills and knowledge of change leadership and conflict resolution
- Visionary that possesses the ability to look beyond the present and strategically formulates next steps for future success
- Ability to develop and effectively communicate strategic and tactical plans leading to an efficient and effective outsourcing operation
- Ability to complete quantitative and qualitative research
- Ability to compare actual performance with potential performance and communicate with business partners
- Ability to work in a team environment to complete tasks and special projects
15 Vendor Relationship Manager resume templates
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1
Vendor Relationship Manager Resume Examples & Samples
- Partner with RBC IS stakeholders to enhance, implement, manage a vendor relationship and governance model for vendors in the disciplines of performance (service delivery, change orders, problem management, financial, contract management, relationship)
- Collaborates and supports Vendor Risk management team for implementing and sustaining standardized governance processes, procedures and tools to assess vendor risks, establish risk level categories, and monitor activities needed to mitigate operational and compliance risk for all RBC IS third party providers
- Supports comprehensive RBC IS Vendor Risk Management Framework, policy, standards, and guidelines that align to industry practices and current and emerging regulatory requirements like OSFI and CSSF
- Working with vendors risk managers and business partners develops and maintains comprehensive risk mitigation processes including BRP
- Conducts regular business reviews with the business partners, including sharing detailed reporting (demand management, vendor profiles and performance dashboards, benchmarking and review of strategic plans)
- Builds strong and trusted partnerships with business leaders, acts as a conduit between Cost Management and the business; facilitating interaction, monitoring customer satisfication and driving continuous improvement initiatives to deliver value
- Drives efficiencies and optimizes costs by identifying & supporting common metrics and capabilities, eliminated duplication in processes, including monitoring spend, invoices, demand management and other financial analysis (benchmarks)
- Supports and/or manages (at the regional level) end to end sourcing, outsourcing and contract management initiatives and activities including developing appropriate strategies, gathering market intelligence and benchmarks, vendor selection processes, negotiations and transitioning
- Leads the business in negotiation of parental agreements set with our shareholders Investor Services and RBC
- Manages escalation between RBC IS and vendors and negotiates and co-ordinates resolution
- Leads/assists the preparation & analysis of documentation pertaining to performance reporting
- Supports the business partners in the implementation of joint RBC IS /vendor projects
- Lead and represent RBC IS in all related contract negotiations at the local level incl determining the appropriate governance processes and service level requirements
- Participates in the establishment of relationship governance models for each strategic vendor relationship; models regional vendor relationships to the common framework
- University-level accounting or business degree strongly preferred
- Training and certification(s) related to vendor management and outsourcing
- Experienced in a vendor management role
- Focused on meeting timelines and deliverables
- Superior communication, presentation and negotiation skills (for interacting effectively with stakeholders (including senior management) and vendors
- Demonstrated understanding of interrelationship between project activities/deliverables and contractual obligations
- Ablility to advise on strategic direction, consequences of action/inaction
- Ability to lead change in a global environment while managing cost and risk
- Demonstrated ability to work collaboratively across jurisdictional, functional and cultural boundaries
- Bilingual skills (English/French) is required
- LI-MM2
2
Enterprise Vendor Relationship Manager Resume Examples & Samples
- Supporting the development of strategies to manage all aspects of the vendor relationship – Sourcing and Vendor Management
- Ensuring alignment to key business strategies
- Optimizing contract/supplier management
- Mitigating supply-related risks
- Leveraging the VMCoE best practices to develop consistent strategies to holistically manage key enterprise vendor relationships
- Building strong and sustainable relationships with key stakeholder groups across the organization (in particular the VMCoE, key Lines of Business, and the Category Teams within SSG) in order to support development and implementation of enterprise Vendor Management strategies
- Proactively engaging Line of Business stakeholders to align Vendor Management, and Sourcing, strategies with Line of Business strategic objectives
- In conjunction with key stakeholders, and using VMCoE best practices, support the development and implementation of appropriate vendor governance models for key enterprise vendor relationships (including contract management, scorecarding, and executive sponsorship)
- Demonstrated experience with Strategic Sourcing practices
- Knowledge and understanding of the Vendor Management discipline
- Strong commercial acumen and business judgment
- Strong aptitude to impact and influence , written/verbal communication, negotiation, and presentation skills
- Proven experience in business strategy development, business planning, and delivery of objectives
- Demonstrated Stakeholder/Relationship Management and Networking skills
- Experience in Project Management with strong analytical skills
- General knowledge of the TD organization, including the main business groups and their functions
3
Vendor Relationship Manager, Citimortgage Resume Examples & Samples
- 6-10 years experience
- Experience required in understanding of the mortgage originations. Strong working knowledge of all applicable systems
- Must have high level of understanding of the mortgage business and exhibit strong problem solving skills so issues can be resolved at their level without direction from their management
- Requires a high level of understanding of the loan origination business. This is necessary because this position will be interfacing with our Sales team on all aspects of the loan process. Strong customer service, analytical, and problem solving skills are a must
- Must communicate professionally and promote a team atmosphere taking ownership of issues and being diligent in obtaining resolution. In addition, this position must be comfortable and effective in communicating with all levels of staff and management
4
Vendor Relationship Manager Resume Examples & Samples
- In conjunction with the LOB relationship manager, facilitate the new vendor vetting and boarding process, working with IT, Sourcing, Legal, and Bancorp Vendor Management
- Establish and maintain scorecards for individual vendors, ensuring that Key Performance Indicators (KPI#s) are in alignment with vendor contracts and LOB requirements
- Facilitate regular vendor scorecard reviews as required by level of risk
- In conjunction with the LOB relationship owner, facilitate annual vendor performance reviews with IT, Risk, and Bancorp Vendor Management team
- Facilitate the development of all documentation, presentations (internal/external), supplier scorecards and compliance reports
- Facilitate both internal and external vendor audits
- Track and measure vendor compliance to key KPI#s and contract deliverables on behalf of the LOB relationship manager
- In conjunction with the LOB relationship manager, proactively identifies, manages, and communicates issues and risks, escalating as appropriate through management
- Facilitate contract renewals, working with Sourcing and LOB to ensure that contractual SLA#s are in alignment with the needs of the business
- Conduct Company, market, industry and product research using internal and external resources as requested
- 3+ years experience in Sourcing/Supplier Management leadership
- 2+ years managing professionals
- 3+ years of Project or Program Management experience
- 2+ years of continuous improvement methodology experience, Lean Six Sigma, (LSS), certification preferred
- Working knowledge of Corporate Finance, IRR, NPV and similar evaluation methodologies
- Proficient skills and knowledge of change leadership and conflict resolution
- Default experience a plus
5
Vendor Relationship Manager Resume Examples & Samples
- Pays great attention to the needs and opinions of customers
- Ability to complete quantitative and qualitative research
- Ability to compare actual performance with potential performance and communicate with business partners
6
Vendor Relationship Manager Ann D Resume Examples & Samples
- Proactively manage risks and controls and the change management processes for all vendor performance agreements
- Minimum of one year of management experience
- One year of call center experience preferred
- Vendor management experience is preferred
- Drive initiatives within the organization and department with proven results
7
Outsourced Vendor Relationship Manager Finance Resume Examples & Samples
- Work closely with Global Vendor Relationship Manager to manage the vendor performance of Finance and Accounting BPO services
- Serve as the central point of contact for the BPO relationship
- Point of escalation for Facebook & Vendor for operational delivery
- Work with the Global lead and the key Facebook stakeholders to define strategy, drive decisions & support execution
- Disseminate information within the Facebook team
- Manage the ongoing contractual obligations (including SLA’s, CR’s etc) and obtains Facebook approvals as required
- Responsible for day to day administrative tasks such as resource onboarding, budgeting, invoicing, etc
- Change Management - oversee vendor readiness to support new process rollouts, changes to business processes and systems
- Assist in arranging and conducting vendor compliance audits to ensure vendor is meeting internal controls
- Focuses on driving value for Facebook
- Manage finance projects collaborating with cross functional teams
8
Mortgage Lending Vendor Relationship Manager Resume Examples & Samples
- Provide management and oversight of vendors. Responsible for evaluating and managing the full compliance of assigned vendors for all legal, regulatory, and mortgage operational standards
- Complete necessary audits for assigned vendors to ensure full compliance with all contracts, service level agreements (SLAs) and master service agreements (MSAs) on a daily, monthly, quarterly and yearly basis
- Provide new vendor due diligence, on-boarding of new vendors and partner with Enterprise Spend Management and ML Vendor Risk Management in these activities
- Complete detailed workbooks and scorecards during all review processes, identify control and performance gaps and perform basic root cause analysis
- Bachelor’s degree in finance, accounting or business related field or equivalent education and related training
- Detailed knowledge of banking and mortgage regulations
- Superior organizational skills
- Excellent analytical, problem-solving and negotiation skills
- Outstanding and proven verbal, interpersonal and written communication skills
- Consumer Financial Protection Bureau (CFPB), Fannie Mae, Freddie Mac, Federal Deposit Insurance Corporation (FDIC) and other various mortgage and banking regulatory knowledge
9
Vendor Relationship Manager Resume Examples & Samples
- Role sits within HBCA SD – reporting to the Head of Supplied Services locally
- Fits within the GSD TOM
- Knowledge of contract management for an out-sourced supplier
- Experienced in leading, motivating and developing a team to achieve a high quality service in a variety of roles
- Ability to negotiate and influence decision-making process
- Relationship management, planning and organizational skills
- Committed and enthusiastic to an ever changing environment and continuous improvement
- Strong interpersonal skills and the ability to communicate with all levels of staff and management
- Strong commercial orientation
- Strong leadership and presentation skills
- Positive and can do attitude
10
Enterprise Vendor Relationship Manager Resume Examples & Samples
- Partner with category sourcing teams and the VMCoE to develop and execute strategies
- Building strong and sustainable relationships with key stakeholder groups across the organization (in particular key Lines of Business, and the Category Teams within SSG) in order to support development and implementation of enterprise Vendor Management strategies
- Demonstrated experience with managing large complex vendor relationships
11
Vendor Relationship Manager Resume Examples & Samples
- This role is responsible for one or multiple strategic global technology vendor relationships
- Develops and directs the relationships with one or more strategic (high-spend, high-value and high- dependence) technology vendors
- Develops governance process frameworks for interactions and integrations with the different vendors
- Acts as a lead subject matter expert on assigned vendor and their Starbucks engagements
- Evaluates background of the vendor’s management team, the quality of management, corporate governance practices, etc
- Understands the vendor’s strategic growth objectives, and keeps up-to-date on the technology roadmap of the vendors
- Identifies goal based collaboration opportunities for vendor innovation or improvements that align with vendor growth strategy
- Is well versed on services and license agreements, and monitors vendor against agreements
- Monitors performance metrics and SLAs, evaluates effectiveness drive the expected behavior and are well-communicated and well-understood
- Leads quarterly and monthly reviews and preparation
- Oversees adherence to vendor relationship governance deliverables
- Acts quickly and takes accountability for elevating and pivoting relationship issues, and doing so in a manner that represents fairness to both parties
- Monitors vendors for risk, and escalates to IT and the Business
- Advises Global Sourcing (Procurement) on contract renewals and expansion opportunities
- Prepares agendas, summaries, and other key communications to all levels of the organization
- Collaborates with EMEA and China teams to raise the level of vendor engagement in these regions
- Sponsors the building of relationships amongst company leaders and their vendor counterpart
- Fosters internal alignment on key vendor initiatives
- Identifies which aspect of the vendor relationship needs coaching and development; works to achieve the closing of these gaps
- Management of complex technology vendor relationships, (7 years)
- Management of WAN and Telcom vendor relationships, (3 years)
- Experience working in IT that has resulted in an understanding of technology and its applications, (5 years)
- Experience with cloud solutions, (2 years)
- Business experience, (5 years)
- Presentation development and delivery to executive level audience, (3 years)
- Licensing, subscription and services models, (5 years)
- Development of performance requirements, SLAs, KPIs, remedies and reporting, (5 years)
- Effective meeting planning and development, (3 years)
12
Vendor Relationship Manager Resume Examples & Samples
- Develop, execute, and manage GTI Vendor Management programs supporting the APAC region
- Provide oversight for GTI’s Third Party Oversight (TPO) program including global integration and local execution
- Drive Asia’s Vendor Optimization program to reduce annual vendor spend, reduce the number of vendors, and improved controls
- Specific focus on the development and execution of an APAC TPO optimization program, which cuts across GTI technical domains
- Support and optimize major vendor transactions in the region
- Coordinate with GTI tower executives globally, as well as APAC GTI tower executives, Sourcing and Finance
- Technical and business management work experience; business analysis, requirement gathering, heavy vendor interface
- Strong business analytics skills including financial (TCO, ROI, time value of money), analytics, reporting, etc
- Proficient with MS Excel and PowerPoint
- Top-notch written & verbal communication skills
- Vendor and/or Sourcing work experience – negotiations, contracts, etc
13
Technology Vendor Relationship Manager Resume Examples & Samples
- Identifies, integrates, and manages required internal and external resources to provide business solutions for groups most complex business issues, while able to manage multiple complex projects simultaneously
- Develops and implements detailed project plans, including new products, conversion/integration, merger projects, and other projects as assigned with minimal direction from project stakeholders. Independently manages the planning, documenting, testing and executing , along with the tasks, budgets, timelines and project team members to successfully complete projects on time and within budget
- Oversees the entire project life cycle of detailed project plans using standard project methodology including due diligence information gathering, analysis, and reporting. Develops and presents written project plans and develops and delegates project tasks including test plan and acceptance testing
- Initiates the design and implementation of the operational and technical aspects of the project plans and develops and supports programming requests to meet project goals after upon thorough discussion with project stakeholders
- Oversees test and project task development and implementation. Evaluates and provides written and verbal updates on project status; financial forecasting , budget planning, administration, and reporting project costs, written project closing analysis, budget/actual comparisons and change management reporting
- Establishes milestones as needed for reporting to appropriate management levels and communicates budget and status milestones as defined for the project
- Oversees project teams, which consists of members reporting to functional managers within the Business Group, third party vendors, and consultants. Provides leadership, motivation and establishes a teamwork environment for the project team, and advises, influences, and coaches team members in the development and achievement of project goals. Facilitates and leads team meetings
- Monitors project progress towards project goals, coaches and motivates team members to make needed adjustments in plans to meet milestones and to achieve goals. Facilitates and documents lessons learned on projects to use on future projects. Recognizes team members for meeting and exceeding goals
- Master’s/Advanced Degree preferred
- 12+ years of project management experience
14
Vendor Relationship Manager Resume Examples & Samples
- Experienced in outsourcing strategy and implementation as well as process redesign, vendor or client side
- Must have experience with Contact/Call Center services Outsourcing benchmarking, market analyses and financial negotiations
- Master knowledge of contract terms and conditions (T&C)
- Advanced problem solving and critical thinking skills in a team environment
- Excellent interpersonal, facilitation, communication and influencing skills in a multi-cultural context
- Demonstrated ability to function in a team environment and highly matrixed environment
15
Vendor Relationship Manager Resume Examples & Samples
- Responsibilities and essential job functions include but are not limited to the following
- Develops and directs the relationships with one or more strategic (high-spend, high-value and high-dependence) IT vendors
- Facilitates and builds relationships with and among executives internally and across with vendors
- Monitors commercial-sourcing agreements with the vendors for which he or she is responsible
- Develops governance process frameworks for interactions and integrations with the different vendor(s)
- Facilitates requirement setting and prioritization for the vendors
- Acts as the point of accountability for escalation and arbitration for relationship issues and, if all other avenues of vendor management fail, operational problems
- Monitors the performance of the agreements and the overall relationships with the vendors
- Liaises with the business relationship manager/demand manager in two-way communications to channel and prioritize the requirements to the vendor(s) and to ensure that internal customer expectations are met
- Helps establish common goals between key stakeholders and vendors, and drives communication between both sides
- Keeps up-to-date on the technology roadmap of the vendors and evaluate potential areas of collaboration with the Global Technology department
- Evaluates vendor risks and provide key mitigation plan consistently
- Management of complex technology vendor relationships
- Experience working inside a Technology organization that has resulted in an understanding of technology and its applications
- Experience with cloud solutions
- Presentation development and delivery to executive level audience
- Licensing, subscription and services models
- Development of performance requirements, SLAs, KPIs, remedies and reporting
- Effective meeting planning and development
- Proven experience optimizing large vendor relationships
- Strong interpersonal, verbal, presentation and written communication skills
- Excellent knowledge of Business and IT processes, practices, applications and initiatives
- Should appropriately challenge others, and possess the ability to convince and manage stakeholders
- University degree in fields related to business, computer science, sales and marketing
16
Enterprise Vendor Relationship Manager Resume Examples & Samples
- Manage vendor relationship(s) through all stages of the agreement lifecycle, in alignment with relevant TD frameworks/methodologies, and with business and enterprise objectives
- Provide leadership, direction and coaching to team(s) while partnering with business and executive stakeholders within a line of business
- Independently delivers assigned initiatives, ensuring business requirements are defined and met
- Act as a strong resource within area of expertise by sharing advice and counsel
- Demonstrated experience with managing large complex vendor relationships that may vary considerably in scope, complexity, and criticality
17
Lead Vendor Relationship Manager Resume Examples & Samples
- Implement and execute the vendor management program that includes evaluation, selection, transition and monitoring of vendors
- Execute governance between business groups and vendors; drive a two-way exchange of information related to strategies, priorities, requirements, and disputes
- 8+ years experience in vendor management, strategic sourcing and contract management
- Thorough knowledge of vendor management best practices and industry trends
- Ability to work effectively and cultivate strong relationships across all levels of the organization and with external parties
- Proven analytical and problem-solving skills, with a keen attention to detail
- Strong business acumen and demonstrated ability to put strategic plans into operation
- Proven ability to manage multiple projects and support activities within a single job function
18
Vendor Relationship Manager Resume Examples & Samples
- Analyzes vendor performance data on a regular basis and performs follow-up activities to ensure vendors adhere to company quality measures
- Determines internal and external (Vendor) reporting requirements and enforces the delivery of accurate and timely information
- Experience reviewing vendor invoices for accuracy
- Demonstrated success in resolving vendor performance issues
- Solid understanding of different vendor engagement models (managed service, staff augmentation, third party administrator, etc.) and the nuances associated with each
- Demonstrated understanding of vendor management concepts and various implementation techniques, including contract negotiation and vendor performance monitoring
- Demonstrated ability to define and manage vendor management processes
- Strong communication, and listening skills, including the ability to facilitate meetings and effectively lead discussions
- Experience facilitating and driving organizational vendor strategy
- Experience working with the vendors that support Operations within any Transamerica line of business
19
IS Vendor Relationship Manager Resume Examples & Samples
- Provide contract interpretations of contractual obligations to Lubrizol business unit resources, including contract education and awareness, and serves as a Subject matter expert to Lubrizol Procurement and Legal Department to obtain their assistance in contract related activities
- Validates Supplier’s invoices against contract Statement of Work
- Tracks fulfillment of all contract deliverables (e.g. policy and procedures manual, monthly files and reports, development and implementation of methodologies, etc.)
- Monitors Lubrizol and Supplier’s compliance with contract terms and conditions, commitments, notifications, routine attestations, reports, and critical deliverables
- Manage contract (governance) library and control document access
- Ensure consistent record retention regarding agreements, meeting minutes, etc
- Proactively monitor the key delivery problems or changes and any financial disputes
- Ensure that appropriate audit controls are in place for Supplier’s processes and invoices
- Tracks and manages reviews of the contract issues log
- Facilitate benchmark activities to monitor Supplier performance against industry standards
- Facilitate timely problem resolution of contractual issues to minimize impact of service disruptions to Lubrizol
- Represent Lubrizol in negotiations with Suppliers over contract terms and conditions
- Developing, defining, documenting, and establishing appropriate communication to IS and Lubrizol businesses on the contractual obligations for all services provided through an outsourcing contract
- Identifying any additional sourcing opportunities within existing Supplier relationships
- Managing a periodic customer satisfaction survey process, including follow-up and remedial action plans
- Bachelor degree in business or related field or equivalent years of experience is required
- Demonstrated strong Outsourcing functional knowledge, contract administration, project, and financial management experience
- 10 years’ experience with IS contract management and administration
- Experience in managing Supplier relationships and large contracts
- Demonstrated ability to coordinate activities within a shared services organization model
- Strong understanding of contracts and contract administration
- Ability to work in an advisory capacity to communicate system and business issues, develop and evaluate alternative action plans and make recommendations
- Demonstrated ability to work with others, to lead and affect process and organizational change and improvements
- Excellent written and oral communications skills, with ease and comfort working with senior executives
- Cool under pressure and a settling influence in a crisis
- Resolves conflicts quickly and settles disputes equitably
- Experience developing process improvements is a plus
20
Vendor Relationship Manager Resume Examples & Samples
- Minimum of 5 years in the financial services industry
- Knowledge of Commercial Banking and/or Business Banking
- TPO / Vendor Management experience and / or Subject Matter Expertise preferred
- Excellent time management skills are required, project management skills a plus
- Proactive approach to problem solving and issues management
- Excellent communication, presentation and interpersonal skills
- Detailed / process oriented
- Microsoft tool proficiency: Excel, Power Point, Word, etc
21
Vendor Relationship Manager Resume Examples & Samples
- Well-Organized, Excellent communications, problem-solving and decision making skills
- The ability to interact professionally in a fast-paced environment with diverse group of executives, managers, and subject matter experts
- Proven experience to work efficiently and ability to learn new processes and tool sets quickly
22
Clinical Vendor Relationship Manager Resume Examples & Samples
- Advises Vendor Management leadership to ensure the meeting of industry standards and expectations, and adherence to GxP and other applicable regulations including criteria for selection of vendors and responsibilities of various departments for implementing and overseeing vendors used on projects. Maintains awareness of industry best practices for relevant scopes of service including legal, ethical, and regulatory aspects
- Instructs Company staff regarding the selection of vendors by project. Acts as the internal advocate for selecting preferred providers. Drives training internally within the organization so the Company staff understands the relationship and the working practices between the vendor and the Company
- Provides study specific consultation and support with regards to vendor performance metrics and expectations including quality issue identification. Serves as an escalation point for study teams. Participates in the development and presentation of tools and templates. Conducts lesson learned
- Reviews and authorizes Quality and/or Technical Agreements between the Company and the vendor as required. Contributes in the design for RFI (Request for Information) used to gather vendor specific information
- Chairs quarterly meetings of global internal stakeholders to identify emerging needs and solicit feedback from the forum participants
- Oversees vendor compliance. Collects, collates, and assesses data to monitor performance of GxP vendors utilized by the Company based on relevant input from all responsible departments. Communicates vendor compliance and performance to relevant stakeholders and provides input to corrective and preventive action associated with quality issue resolution. Escalates issues and communicates status to all appropriate parties
- Maintains regular communication with vendors to ensure continued alignment and foster mutually beneficial relationships
- Identifies more strategic use of vendors, improved efficiencies and cost savings. Interprets current and emerging industry trends and identify scientific benefits to our Sponsor studies. Ensures alignment with broader corporate goals and objectives
- Line management responsibilities for staff members. For direct and indirect reorts, may participate in and manage activities related to department staff operations such as interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring
- Supports the analysis and selection of current and proposed preferred provider relationships in order to have the “best in class” vendors to support the Company. Identifies need to qualify new and existing vendors and communicate the need to the Vendor Qualification Group
- Responds to RFI and other queries from Sponsors where subject matter expertise applies
- Maintains and improves the vendor management database and associated internal webpage(s)
23
Clinical Vendor Relationship Manager Resume Examples & Samples
- Advises Vendor Management leadership to ensure the meeting of Global and Local industry standards and expectations, and adherence to GxP and other applicable regulations including criteria for selection of vendors and responsibilities of various departments for implementing and overseeing vendors used on projects. Maintains awareness of industry best practices for relevant scopes of service including legal, ethical, and regulatory aspects
- Instructs Company staff regarding the selection of vendors by project. Acts as the internal local advocate for selecting Preferred Vendors. Drives training internally within the organization so that Company staff understands the relationship and the working practices between the vendor and the Company
- Provides study specific consultation and support with regards to local vendor performance metrics and expectations including quality issue identification. Serves as an escalation point for Global and Local study teams. Participates in the development and presentation of tools and templates. Conducts lesson learned
- Chairs quarterly meetings of regional and global internal stakeholders to identify emerging needs and solicit feedback from the forum participants
- Oversees vendor compliance in the territory. Collects, collates, and assesses data to monitor performance of GxP vendors utilized by the Company based on relevant input from all responsible departments. Communicates vendor compliance and performance to relevant stakeholders and provides input to corrective and preventive action associated with quality issue resolution. Escalates issues and communicates status to all appropriate parties
- Identifies more strategic use of vendors, improved efficiencies and cost savings. Interprets current and emerging industry trends and identify scientific benefits to our Sponsor studies specific for the territory. Ensures alignment with broader corporate goals and objectives
24
Vendor Relationship Manager Resume Examples & Samples
- Develops and directs the relationships with one or more strategic (high-spend, high-value and high-dependence vendors
- Establish success metrics, cadence of reporting, auditing and contractual incentives related to agreed upon KPI’s
- Liaises with the business partners and internal ECC partners in two-way communications to channel and prioritize the requirements to the vendor(s) and to ensure that internal customer expectations are met
- Keeps up-to-date on the process/technology roadmap of the vendors and evaluate potential areas of collaboration with ECC strategy
- Managing complex customer care/account services vendor relationships, or experience as a customer care vendor managing customer accounts and relationships, 5 years
- A technical background or experience working in a call center that has resulted in an understanding of customer care process and technology, 5 years
- Business experience 5 years
- Proven experience in managing & understanding complex issues and initiatives and ability to sustain communication on these topics with business- and technology-savvy individuals. 5 years
- Proven experience in managing vendor relationships. 5 years
- Minimum bachelor’s degree or above in business or a related field
- Minimum 5 years of experience in a similar role with similar scope or level of responsibility, experience with customer care, customer service and call center process, technology and vendors
25
Vendor Relationship Manager Resume Examples & Samples
- 1)Generate maximum value from contracts and deliver ongoing cost saving and other value benefit
- 2)Measure supplier performance against contractual and aspirational service delivery targets whilst assisting in agreeing and monitoring improvement plans with suppliers
- 3)Contribute to and take ownership, when required, of designing, generating supplier status analysis and reports on Supplier Relationship Management (SRM) activity as required by the Direct of Procurement Operations
- Create, implement and lead formal SRM program
- Lead supplier review meetings with category management staff and business stakeholders to assess supplier performance and contract compliance and take corrective action as agreed
- Make informed decisions using detailed cost modelling to recommend and implement changes as required to improve supplier performance
- Work with the Global Procurement Category Management teams to identify commercial sourcing opportunities and support the negotiation of new contracts or contract renewals
- Bachelor's degree with 5+ experience
- In-depth understanding of strategic sourcing methodology, together with a demonstrable knowledge of suppliers, industry trends and emerging players
- Previous negotiation, financial, project and resource management will be advantageous
- Strong, concise communication skills with the ability to influence and persuade whilst working across various levels of the organisation
26
Strategic Vendor Relationship Manager Resume Examples & Samples
- Identifies leaders and facilitates the setup of relationships between strategic vendors and internal IT executives, advising on wider organization priorities, opportunities in relationship and creating a cohesive plan and strategy for vendor engagement across IT
- Establishes a full engagement plan to include CIO briefings and reviews, QBR’s, Ops Reviews, training and other key IT planning meetings encompassing 15+ tier 1 strategic vendors
- Executes against the engagement plan to include establishing cross-organization meetings with IT and vendor executives, works with leaders to identify meeting goals, supporting agenda and leads preparation sessions to ensure readiness of content and topics for meetings
- Defines, creates and maintains current Tier 1 vendor summaries that include the full IT relationship including strategies and current activities, contracts, financial and business commitments or terms, product usage in environment and wider Dell relationship including vendors as Dell customers and Go-To-Market partners
- Communicates and works with vendors to ensure goals of meeting are met with appropriate attendees and content for meeting; coordinates content development to ensure completion for meeting and targets Dell expectations for meeting
- Works with vendors to and IT portfolio managers to understand where vendor technology is being considered to ensure strategic vendors are obtaining access to key portfolio awards; tracks vendor proof of concepts and pilots to provide executive final review of opportunities
- Participates in executive meetings with vendors to capture key decisions and actions to create follow-up plan that is provided to executive sponsors and stakeholders. Tracks progress against the plan and reports progress
- Semi-annually leads the internal scorecard rating of strategic vendor across broad organization, summarizes and captures all input to provide feedback to executives and vendors
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Vendor Relationship Manager Resume Examples & Samples
- Monitor and analyse performance of vendors to ensure contractual service levels are achieved
- Provide operational support to vendors to improve performance results, processes, training and customer experience
- Coordinate vendor onboarding and offboarding activities internally
- Oversee and facilitate the interaction between vendors and internal stakeholders to deliver changes to technology, process, products and contractual terms
- Project manage transition of or change to services provided by the vendor
- Management of vendor costs against plan and drive strategic improvements and efficiencies
- Identify opportunities for improvements in vendor engagement, processes and products and liaise with internal stakeholders to deliver these improvements
- Provide relevant, accurate and timely reporting on supplier and cost performance for the operational needs of management
- Travel to vendor sites to support training or major implementations, conduct meetings and to perform regular audits and compliance checks
- Client engagement and ownership for service relationship of services managed by suppliers
- Supply chain and inventory management
- Ensure adherence to First Data policies and procedures
- Assist in developing policies and procedures, as required
- High school education or equivalent preferred
- Previous experience in supply chain or vendor relationship management roles a must (at least 2 years)
- Payments industry experience or knowledge
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Software Vendor Relationship Manager Resume Examples & Samples
- Understanding of end to end 3rd party commercial software processes
- Deep expertise in the Software category, understanding of current market conditions demonstrated ability to drive savings using different category strategies
- Experience working with Cloud driven opportunities and virtualized environments
- Experience managing and leading a team of category or sourcing specialists
- Demonstrated ability to effectively interact in a cross-functional environment with all levels of executive management
- Effective written and oral communications
- High level of proficiency in Microsoft Office suite, including Word, PowerPoint and Excel
- Strong understanding of the industry is desirable
- Understanding of and experience in contract law and applicable legislation
- Software Engineering background a plus
- Hardware/Commodity procurement experience less desirable
- Share SME knowledge across business units and support cross Business Unit activities
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Vendor Relationship Manager Resume Examples & Samples
- Engage with the D&A Delivery Managers and Project Leads to develop and administer a cohesive, ongoing vendor management strategy to ensure 3rd Party Vendors maximize their value contribution (e.g. sourcing execution, contract development and maintenance, change request procedures, annual scorecard evaluations, contract termination and renewal provisions, etc.)
- Identify, recommend and facilitate vendor options for resourcing and provide recommendations on Resource Strategies to the Delivery Project Teams and Leadership team
- Work with Strategic Sourcing Group to prepare the appropriate type of contract for each request while leveraging pre-existing templates and partner with internal stakeholders
- Work with Strategic Sourcing to implement strategies designed to standardize and/or centralize sourcing activity to reduce the costs for services, reduce the supplier base and improve internal controls
- Review resource forecasts for long term planning purposes and align D&A Project Team requirements with vendor strategies and capabilities
- Facilitate all levels of vendor engagement, from vendor on-boarding, delivery of solution services in consulting or solution support to strategic issues
- Facilitate the review, approval, and contract signing process with relevant stakeholders (e.g. Legal, PM, Director, VP, etc.) at signing meetings. Update contract tracking forms as required
- Facilitate preparations of contracts via signing meetings, coordinate payment with Accounts Payable on outstanding invoices, communicate payment details to vendors and internal stakeholders
- Determine if request for contract is to be governed by a pre-existing Master Service Agreement and escalate as necessary if no Master Service Agreement exists to determine need and provide inputs as required for creation of Master Service Agreement
- Provide input as necessary for creation of proposals and statement-of-work, and facilitate the distribution of drafted and final version of SOW to necessary stakeholders
- Responsible for ensuring integrity of contract data, prioritization of contract activities and maintaining legal templates and contract database
- Support the process of collecting data from internal teams and external Vendors (as required) and provide SLA Reports and in the identification of areas for service improvement and/or process efficiency
- Review performance with suppliers and resolve escalated supplier / vendor issues
- Oversee the Performance Reporting and Monitoring processes & Performance Management responsibilities
- Act as an escalation point for LOB or third-party service provider issues or complaints
- Serve as an interface between Vendor Management and the LOBs, ensuring that LOBs needs and expectations are met
- Manage business partner relationships to build knowledge of their business, applications and corresponding IT applications
- Effectively manage and deliver communication across multiple levels of the EETS organization as well as with vendors and stakeholders
- Review and complete all 3rd party relationship evaluations for the D&A team as part of Supplier Risk Management
- Undergraduate Degree or Technical Certificate
- 7+ years relevant experience
- Deep sourcing, vendor management and procurement experience
- Experience working on major sourcing negotiations and all related activities in various categories (software, professional services)
- Experience with managing and/or facilitating teams comprised of suppliers and internal stakeholders
- Experience coordinating projects, programs or supporting a department
- Strong Relationship Management skills including the ability to interact effectively with Strategic Sourcing on procurement related matters
- Strong interpersonal skills with experience in providing excellent customer service to clients
- Strong analytical and problem-solving and reporting skills
- Strong desire to learn and ability to adapt to a changing work environment
- Detail oriented with strong organizational and time management / multi-tasking skills
- Strong organizational skills and the ability to work independently and prioritize tasks
- Proficient with Microsoft Project and other MS-Office Suite (Excel, PowerPoint, Word, Visio)
- Experience at TD Bank or in IT for financial services is desired but not essential
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Vendor Relationship Manager Resume Examples & Samples
- 5+ years’ contract management or similar vendor relations/sourcing experience
- Undergraduate degree or equivalent experience/training/certification
- Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit
- Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives
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Marketing Vendor Relationship Manager, VP Resume Examples & Samples
- Manages all vendor relationships for a division of a business unit. Builds and maintains vendor relationships and serve as the primary contact on vendor-related issues. Monitors/tracks vendor performance to ensure Service Level Agreements (SLAs) are met and address and resolves service-related deficiencies. Improve and enhance communication and feedback between the Bank business units and vendors. Leverage existing vendor relationships to maximize value ad research new vendors or services in the market; recommends new products and services as needed/required. Completes the Vendor Risk Assessment (VRA) process. Initiates/completes the Request for Proposal (RFP) process with qualified vendors and works closely with the Bank Contract Management to negotiate and finalize contracts based on the best terms possible
- Collaborates/consults with senior management, department managers, consultants, and other internal and external contacts regarding vendor issues and recommended product and service enhancements as needed/required. Schedules and conducts meetings between the various business units and vendors for training purposes and to enhance working relationships. Maintains current working knowledge of vendor-related laws and regulatory requirements to ensure compliance with the Bank's Vendor Risk Mitigation objectives. Develops and updates vendor-related policies and procedures that draw on industry ‘best practices' to ensure that vendor activities are handled efficiently and are responsive to business needs. Develops and maintains a vendor database that tracks and reports vendor performance on a monthly and quarterly basis. Expands and enhances communication between the business units and vendors through meetings, phone conferences, periodic news bulletins, executive summaries, and SharePoint sites. Maintains all files and records relating to vendor activities and maintains a current list of vendor contacts for timely resolution of issues
- Prepares the annual operation budget plan and monitors results on a monthly basis to ensure expenses are in line with, and not exceeding plan projections; identifies and mitigates any negative plan variances
- Maintains current knowledge of the regulatory environment, the Risk Vision of the Bank, and risk management policies and programs. Recognizes and proactively addresses risk issues, including those associated with the Bank Secrecy Act, anti-money laundering, consumer compliance, fair lending, fiduciary responsibilities, and privacy
- BA/BS degree required, MBA preferred
- Be able to develop and deliver executive presentations
- Must have demonstrated the ability to leverage successful vendor relationships into strategic partnerships
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Strategic Benefits Vendor Relationship Manager Resume Examples & Samples
- Provides deep subject matter expertise in assessment of current and proposed vendors, including pricing and budget decisions
- Monitors vendor performance in accordance with contract and established performance measurements. Completing audits, as needed, independently or with internal and external audit specialists. Develops, disseminates, and evaluates satisfaction surveys, as applicable. Creates and distributes management dashboards
- Ensures plan design changes are understood and executed correctly
- Maintains and updates Summary Plan Descriptions (SPDs) (in collaboration with Global Policy/Program owners) as-needed (at least yearly)
- Provides consulting support to the outsourced benefits administrator and other team members as required
- Coordinates Annual Enrollment/Special Open Enrollment requirements with outsourced benefits administrator, other team members, and vendor
- Bachelor's degree or equivalent experience and at least 7 years related experience in vendor management-preferably in a Benefits environment
- Strong negotiation, facilitation and consensus building skills
- Strong oral and written communications skills and presentation skills
- Strong financial analysis and planning skills; business value analysis skills
- Project and business process modeling
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Vendor Relationship Manager Resume Examples & Samples
- Minimum of 10 years of technology or related vendor management experience preferred
- Strong knowledge of Word, PowerPoint, Excel (pivot tables, etc.), SharePoint, e-room and other knowledge management sites and other office/computer systems
- Excellent organizational and planning skills
- Ability to handle client relationships in complex organizations (internally and externally)
- Ability and willingness to travel on a limited basis as needed
- Strategic thinker with the ability to proactively define and implement best in class vendor management processes, tools and practices to meet evolving organizational needs
- Proven ability to manage a team of program specialists and meet or exceed stakeholder expectations
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Vendor Relationship Manager Resume Examples & Samples
- Represent Sourcing and support the Sourcing workflow and Sourcing initiatives across the organization
- Assist in establishing master agreements (blanket contracts) and support special projects as well as complex sourcing initiatives
- Participate in periodic special project initiatives. Participate on an ‘as-needed’ basis to resolve emergent issues
- Assist in the resolution of systemic/recurring supplier/customer issues
- Develop close working relationships with suppliers and internal customers
- Monitor supplier performance to ensure that contract terms and conditions are being met or exceeded; and that performance meets customer expectations
- Support assigned supplier relationship development programs and suppler review meetings
- Manage assigned suppliers and provide oversight and governance of associated purchases; perform category spend and risk analysis; and design and implement category and supplier risk mitigation strategies
- Provide direction to contract administrators, procurement and sourcing specialists and other supply personnel, as appropriate, within assigned business units and related vendors
- Identify and assist in implementing sourcing and category management best practices
- Support (both within and external to Supply) objectives across related categories and/or across multiple sourcing initiatives
- Prioritize competing needs in support of strategic sourcing initiatives and other Sourcing projects, as appropriate
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Strategic IT Vendor Relationship Manager Resume Examples & Samples
- Strategic: Owner of IT offshoring engagement including, but not limited to, Cognizant; Be a change agent and thought leader partnering with offshore provider on items related to operating model updates, efficiencies and innovation
- Program and Financial Management: Participate on initiatives including DevOps, Agile, and future offshore supplier negotiations including, but not limited to, Cognizant; Ensure financial commitments, penalties, and SLAs are realized via proactive oversight
- Operational: Execute on the three-year offshore playbook including staffing model improvements and optimization of operating model via devops/agile initiatives; Oversee implementation of contractual commitments and ongoing governance related to items including use of innovation funds, co-lab, niche pricing, succession planning, and much more; Enhance supplier reporting and dashboards over time; Drive ongoing quarterly leadership meetings with supplier leveraging dashboards and forward looking content; Lead ongoing change order process for MSOW and/or work orders and adjust playbook as necessary; Manage internal processes including ongoing optimization (operational excellence); Coordinate additional items such as knowledge management, BRP plans and India travel as needed·
- Stakeholder/Relationship Management: Update Investments Technology Senior Leadership on initiative progress via formal governance program; Partner with the MetLife Vendor Management Office and Program Management Office on initiatives including ongoing supplier governance/reporting; Provide guidance and expertise on internal financial approval processes
- 10+ Years of Offshore Experience including leading offshore teams
- 8+ Years of managing mid- to large programs with measurable successes
- Extensive knowledge of SDLC, Agile, App Development, Testing, and Production Management
- Extensive knowledge of MS Office with xcellent verbal and written communication skills
- Excellent ability to influence and direct peers and accountable for results
- Proven ability to respond within short time constraints and meet deadlines, while maintaining accuracy
- Team player, detail oriented, able to multi-task and prioritize effectively
- Openness to an environment of active developmental feedback from peers and managers
- Preferred Skills: 5+ Years of Financial Management; 5+ Years of Resource Management; PMP Certified
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Vendor Relationship Manager Resume Examples & Samples
- Develops, monitors and manages relationships with vendors, NCA, CTO, and Federal Reserve strategic partners (e.g., NPO, EPMSO, District Procurements Functions etc.). Facilitates and participates regularly in meetings and discussions between vendors and the appropriate Federal Reserve and/or customer resources
- Manages and develops strategies for the Requests for Proposals (RFP) process related to complex, long-term acquisitions for the NCA and CPO, looking for the best solution to meet their needs within the System guidelines
- Develops and provides timely communication of documentation needed for business line management pertaining to milestones, project status, and decisions making steps relative to acquisitions
- Manages the development of RFP/RFI's, evaluate responses, and qualify and recommend finalist vendors
- Manages the development of negotiations and terms of agreement for vendor agreements of varying size (with scope from a few thousand to multi-million dollar contracts) and types (i.e., hardware, software, combined, etc.), including service level agreements
- Conducts market assessments to identify and responds to opportunities to save money and improve quality by utilizing a competitive bid process. Works with finance, procurement, contract personnel to smoothly implement agreements
- Develops relevant contract documents, and business terms, such as statements of work and service level agreements that define customer's service expectation, and sets a service standard for the vendor. Ensures terms and conditions are clearly written and represent the Federal Reserve and CPO's interest. Collaborates with legal counsel to ensure contract is in accordance with local, state, federal, and other laws, rules and regulations
- Conducts risk assessments and financial reviews on vendors, ensuring that vendors have the financial and organizational capabilities to provide the products or perform the services required by the Federal Reserve
- Establishes and implements quantifiable measures to monitor and ensure quality and timely delivery of vendor services, products, and other defined deliverables. Ensures vendor provides services in accordance with contracted terms. Maintains information about third-party vendors and service providers
- Ensures thorough periodic visits and reviews of established quality metrics that resource allocations are as defined and required; training is being utilized as defined; and other services are being provided per vendor agreements. Measures vendor performance both routinely and during crises, including the vendor's ability to define issues, respond appropriately, escalates issues when necessary, involves the relevant executives when required, and solves issues efficiently
- Monitors and evaluates processes and works with the vendor, NCA, CTO and Procurement functions to streamline effective contingency management and on-going support. Ensures expenses are accurate and reflect negotiated agreements
- Serve as a single access point to CPO for sourcing issues and minimizing inconsistencies that occur with managing multiple vendor relationships. Facilitate fair and equal access to opportunities to participate in procurements
- Ensures an exchange of knowledge between vendor, NCA, CTO and Federal Reserve strategic partners by arranging training, ensuring appropriate documentation, and engaging in other appropriate forms of knowledge transfer
- Bachelor's Degree or an equivalent combination of education and job-related experience equal to 7 - 10 years; proven experience with vendor or project negotiation tactics and skills
- Thorough knowledge of Federal Reserve acquisition methods and Vendor management activities are highly desirable
- Thorough knowledge of project management methodologies and high degree of proficiency in diplomacy and liaison techniques to ensure most effective working relationships with vendors
- Knowledge of distributed systems and service level data
- Knowledge of management requirements to coordinate service level agreements, troubleshoot problem management and change management actions and implement proactive efficient business solutions
- Excellent problem-solving skills, statistical, financial management and contract negotiation skills to recommend complex service agreements and lead/participate in projects dealing with Cash issues
- Excellent interpersonal and oral/written communication skills to act as a liaison
- Working knowledge of audit and control procedures to work with auditors to maintain proper levels of vendor service level quality control
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Global Technology Cloud Vendor Relationship Manager Resume Examples & Samples
- Serve as a single point of contact for the vendors supporting the Public Cloud program
- Relationship Owner for vendors to ensure their understanding of JPMC process and expectations
- Serve in the Delivery manager capacity for all vendors to ensure consistent execution
- Liaison between Cloud Services organization and TPRM, TCO, Cyber, Legal, Sourcing and Cloud pipeline to understand demand and manage response
- Partner in contract negotiations with Cloud Services SMEs
- Manage onboarding, vendor performance management and ongoing due diligence (control assessments, Action Plans, Risk Acceptance) activities
- Lead regional compliance discussions with local (APAC, EMEA, LATAM) compliance and TCO SMEs related to public cloud enablement
- Support Cloud Services TCO in responding to regulatory, internal and external audit requests relevant to vendor services
- Deep understanding of JPMC Third Party Oversight (TPO) process
- A minimum of 10 years’ experience in Vendor Management, Risk, Compliance, Control or Audit activities within a Financial services organization
- 10+ years of experience in Technology controls
- 5+ years of leading interaction with US and regional banking regulators
- In-depth knowledge and understanding of risk management practices and methodologies, including risk assessment, experience with Compliance, Operational, and IT Risk across one or more business units
- Excellent communicator at all levels of the organization
- Proven track record in building good working relationships across global organizations and influencing change
- Exceptional organizational skills with high attention to detail
- Experience of working in a matrix management model, utilizing virtual teams
- Experience with leading assessments for cloud service provider preferred
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Principal Vendor Relationship Manager Resume Examples & Samples
- Provide input and guidance relative to the selection of the supplier’s product and work closely with the IT sublines of business (Enterprise Application Development, Regional Application Development, and Enterprise Infrastructure & Architecture) and others to insure performance management objectives are continually being met
- Serve as the VMO contact for infrastructure managed services providers such as IBM, ATT, CapGemini and DxC Technology. Primary management activities will include managing the overall relationship(s) and sponsoring and delivering quarterly high-quality, executive business review meetings
- Insure designated suppliers are adhering to relevant risk-related requirements and address appropriate steps required to mitigate any compliance concerns
- Bachelor’s degree in Computer Science, information Systems or related field
- Knowledge of all aspects of external provider support operations & SLA development & monitoring
- PMP Certification a plus
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Strategic Vendor Relationship Manager Any Guardian Location Resume Examples & Samples
- Create strategic partnerships that leverage EDI, Web, Mobile or multi-channel integration across enrollment, on-going eligibility maintenance and evidence of insurability
- Be able to create strategic relationships that improve customer responsiveness to plan holders, decrease end to end set up time, improve accuracy and overall quality
- Provide training on Guardian products and platforms to key vendors. Understand and institutionalize improvements based on vendor’s strategic direction
- Schedule and facilitate meetings with Key Vendors to discuss outstanding files that are not within the established turnaround times during testing
- Create Scorecard reports to discuss during meetings
- Look for trends and analysis for process improvement
- Have business and technical expertise to position Guardian’s products and benefits on electronic enrollment platforms to facilitate accurate and timely enrollment, rates and more
- Have exceptional face to face and relationship building skills to uncover new and innovative partnerships with key Third Party Benefit Administration, Payroll, HRIS or EDI Vendors
- Be able to interface with senior management/Vice Presidents in the strategic direction and partnerships across the end to end experience
- Strong knowledge of Industry practice standards and Guardian process and systems
- Follows through on commitments; takes accountability for achieving goals, while translating into a shared accountability for teams and peers when appropriate
- Experience building strategic relationships, influencing and negotiating strategic partnerships for mutually beneficial outcomes
- Open and honest; leads by example and through various modes of communication; promotes conflictions resolution; seeks input
- Actively seeks and takes on additional challenges to grow and develop professionally; understands strengths, development needs, and aspirations of team
- Fosters a high level of teamwork through an understanding of how work is related across functional areas and contribute to organizational and partnership objectives
- Ability to manage multiple diverse internal customers (legal, sales, admin, etc)
- Sets service metrics reflecting competition and external benchmarks; makes quick and thoughtful decisions to resolve issues while preventing recurrence; monitors satisfaction and champions resolution to systematic impediments to excellence
- Intuitive problem solver; Applies a broad understanding of distribution, operations, risk management and applicable regulations
- Demonstrates sense of urgency and bias for action; facilitating quick and decisive issue resolution; articulates clear and realistic goals monitoring progress and taking action to improve outcomes; effective communication of work plans, deadlines, and progress status; plans for potential impediments, soliciting support when appropriate
- Minimum of 5-7 years of experience in account management, key account management or senior vendor relationship management role
- Certification in Project Management a plus
- Knowledge of Group Insurance products desirable
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Technology Vendor Relationship Manager Resume Examples & Samples
- Identifies, develops and formalizes relationships with multiple vendors
- Maintains knowledge about their assigned Technology vertical to enable continued alignment with strategic technology and/or business priorities
- Develops and leads key relationship meetings: Quarterly Business Reviews, Monthly Performance Reviews, Executive Briefings, Annual CTO Vendor Forum
- Manages and measures performance of the overall relationship between internal technology teams and the vendor
- Provides coaching, direction and leadership to drive proper alignment on business and operational topics
- Assesses internal technology and business satisfaction levels through the execution of a vendor scorecard
- Sets goals for the relationship, and advocates for ongoing continuous improvement
- Leads by example, to all internal teams, a model of how to work together with the vendor
- Facilitates and maintains relationships between managed vendors, executive sponsors, and technology teams
- Launches and manages vendor ‘Get Well’ programs until performance stability is achieved
- Guides effective communication between the organization and managed vendors
- Partners with global counterparts to manage global vendor relationships, and support global expansion of technologies from these vendors
- Contributes to ongoing continuous improvement of Vendor Management practices and standards
- Influences vendor strategy based on a strong understanding of the vendor, their competitors, market trends and pricing models
- Extracts maximum value from the relationship that allows for a mutually beneficial exchange: promote optimization, innovation and relationships with the vendor’s top thought leaders
- Participates as a key stakeholder in, evaluating and selecting via Request for Proposal (RFP) events, and contractual terms that speak to vendor performance and resiliency
- Draws a clear line-of-sight from business objectives to vendor performance management metrics
- Performs contract oversight and hold managed vendor’s accountable to their contractual obligations
- Executes analysis, and provides key vendor reports and dashboards
- Education (minimum education level, degree or certification necessary): Bachelor’s Degree in general business, economics, psychology, science, technology, engineering, or mathematics
- Skills (minimum skills required): Technology Vendor Management – multiple tech vendors, Interpersonal Relationship and Dispute Resolution, Technology Market Landscape, Presentation, Project Management, Contract Management, and ability to conduct Analysis
- Years of experience in specific field or utilizing designated skills (minimum needed to be qualified): 5
- Vendor Relationship Management of multiple technology vendors
- Alignment with the majority of ‘Summary of Experience’ items
- Strong knowledge of a typical digital organization’s functions, processes, and practices
- Ability to manage multiple priorities, high commitment to quality, self-starter, problem solver and decisive
- Proven diplomacy and problem solving skills
- Strong critical thinking skills, curious mindset and strategic agility
- Ability to work in a high energy, fast paced environment
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Vendor Relationship Manager Resume Examples & Samples
- Responsible for successful collection of outstanding revenue and manage within budget (individually – part of the book of business and collectively with the leadership team)
- Advanced knowledge of BPO relationships, Call centers, Collections and Vendors
- Ability to develop and effectively communicate strategic and tactical plans leading to an efficient and effective outsourcing operation
- Supplier Relationships, Contract management and Negotiation skills
- Ability to develop, track, trend and analyze Performance metrics, Costs and Benefits
- Ability to communicate effectively across levels of an organization as well as external stakeholders and manage relationships across levels
- Leadership and management skills
- 4 year college degree in Business Administration, Finance, or equivalent experience, MBA Preferred
- 5+ years experience managing BPOs with multi-facility call centers
- 5+ years of collections or call centers experience
- 5+ years management and development experience
- Continuous Improvement or Six Sigma experience desired
- Strong analytics and business acumen desired
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Vendor Relationship Manager Resume Examples & Samples
- A Vendor Relationship Manager (VRM) is responsible for building and managing relationships with external vendor partners that provide business services to the organization and serve as a functional bridge among external vendor partners as well as internal stakeholders
- Good interpersonal skills are essential for this job. VRMs must be able to negotiate and collaborate with vendor partners at many different levels. This requires good presentation and communication skills to ensure vendor partners understand their contractual requirements
- Vendor Relationship Managers must be good team players, working closely with colleagues across the organization in operations, quality, training, finance, procurement, etc. to understand and meet the requirements and expectations of the business
- VRMs coordinate all vendor partner management tasks inclusive of working directly with external vendor partners as well as internal cross - functional staff and leadership. They act as the interface between vendor partners and Optum and must be able to communicate effectively with all levels of business management teams across Optum
- The VRM assesses and interprets customer needs and requirements and translates concepts into practice. The VRM works to ensure that vendor partners meet or exceed their contractual obligations by delivering quality services on time and contributes to the efficiency, productivity and success of Optum. A key skill - set is to listen to the business leads and evaluate whether the current performance and services are aligned with the business needs
- The VRM functions as a subject matter expert, identifies solutions to non - standard requests and problems and provides explanations and information to others on difficult issues
- Performance management is an important responsibility of VRMs. They ensure enterprise - wide needs for due diligence, risk assessment and continuing vendor partner monitoring are being accomplished
- The VRM tracks and analyzes vendor partner performance and generates reports. VRMs monitor factors such as productivity, reliability, quality and accuracy of the services performed, as well as Statement of Work estimates and invoices. In - depth data analysis skills are required to identify and manage risk
- The VRMs is responsible for stimulating steady process enhancements to present increasing operational efficiency in entire business partner processes. The VRM collaborates internally as well as performs closely with all internal stakeholders to prepare solutions
- Developing, communicating and implementing program / project risk / issue management plans and strategies
- Implementing contingency and recovery plans when deliverables / milestones are missed (e.g., identify critical path, document plan for getting back on plan / schedule, Business Continuity Plan, failover planning)
- Develop / monitor / maintain applicable risk / issue logs. Review / monitor project progress and outcomes throughout the project life cycle to identify emerging risks / issues
- The VRM troubleshoots all vendor partner problems and present to management as required. The skills needed to be a successful VRM is being a good problem - solver with the ability to respond and resolve issues quickly
- A VRM must be able to predict future need based on trends and other factors. They keep vendor partners informed on developments in the organization or changes that might affect demand for vendor partners’ services or changes to the work being performed. They analyze and ensure resolution of identified risks and issues, collaborating with and obtaining approvals from applicable stakeholders as needed (e.g., root causes)
- The VRM assists the vendor partner in production planning sessions so that vendor partners can integrate / align their own production schedules with Optum’s requirements, improving efficiency and reducing the risk of excess capacity or shortages
- VRMs help and coordinate vendor partner processes and methods to approve vendor partners. VRMs evaluate potential vendor partners using criteria such as industry experience, capacity, quality standards and financial stability. They need to understand and be adept at explaining Optum’s expectations and standards and negotiate contract terms with vendor partners
- VRMs develop induction programs and provide training to familiarize new vendor partners with the Optum’s business processes, policies, and culture and quality systems
- Bachelor’s Degree (or higher) OR High School Diploma / GED with 5+ years of experience Health Care Claims or 5+ years of experience in Business, Finance, or Statistics
- 3+ years of Medical / Health Care Claims processing experience
- 2+ years of experience in a highly matrix organization
- 2+ years of Supervisory or Team Lead experience
- Knowledge of State and Federal regulations that govern commercial health insurance claim payment
- Experience with Microsoft PowerPoint and Excel including creating spreadsheets, intermediate formulas, pivot tables
- Bachelor’s Degree (or higher)
- Experience in vendor partner management and the related skills of performance analysis and contract management, as well as deep knowledge of vendor partner performance metrics, vendor partner management software and a multitude of Optum claim processing systems highly preferred
- Knowledge of UNET, FACETS, Cosmos, Pulse and / or NICE internal claims processing platforms
- Microsoft Access and Visio experience
