Director, Vendor Management Resume Samples

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T Volkman

Tremaine

Volkman

617 Hane Cliff

Philadelphia

+1 (555) 136 4197

617 Hane Cliff

Philadelphia

Phone

p +1 (555) 136 4197

Experience Experience

Boston, MA

Director, Vendor Management

Boston, MA

Marquardt Inc

Boston, MA

Director, Vendor Management

Develops and refines the management strategy for the department. Ensures consistent and effective practices and procedures
Develop tools for assessing vendor performance
Provides leadership and strategic direction to the Vendor Management group
8-10 years of Strategic Vendor Relationship/Performance Management
Assists Area teams with contractor performance and capacity planning
Manages the team that execute IT contracts, inclusive of all review and approval points
Utilizes rigorous processes, procedures, and tools to ensure financial discipline and transparency in vendor spend, assists with financial and resource projections across clinical projects and studies, manages the development, negotiation and execution of vendor contracts, as well as facilitates effective vendor oversight

Boston, MA

Director, Vendor Management & Procurement

Boston, MA

Bechtelar, Feest and Leffler

Boston, MA

Director, Vendor Management & Procurement

Develop a vendor rationalization plan and strategy to optimize all vendors, which may include quality, capacity, systems, and responsiveness
Create, maintain, and develop relationships within the vendor community
Set priorities, monitor performance and develop analytical and financial reporting of vendors including routine scorecards of agreed upon KPI’s
Establish goals and priorities of the vendor management operation that ensure operational integrity, including compliance with all policies and procedures
Identify opportunities across vendors to gain efficiencies
Develop and implement strategic supplier relationships that deliver cost reduction, supply assurance, quality improvement, innovation and increased MWBE utilization
Identify areas of opportunity for improvement with a focus on total cost reduction and supplier optimization

present

Chicago, IL

Director, Vendor Management Bulk Care Ops

Chicago, IL

Weissnat-Heller

present

Chicago, IL

Director, Vendor Management Bulk Care Ops

present

Provides customer service leadership with regard to all facets of operations analysis and performance management
Work with Care/Tech/Sales/Marketing leadership to establish the outsource strategy relating to Bulk support model and customer treatment plan
Sets standards of performance for all levels of Bulk customer operations to promote sales and to meet established departmental goals
Partner with Outsourcers, Regions, Reporting, Quality, Tech Ops, IT/IS and ROC to focus on execution and develop quality management processes
Work with Corporate Vendor Management team to ensure linkage to outsource strategy relating to call segmentation and resource utilization
Partner with Business Operations to conduct monthly invoice reconciliations
Provides direction and guidance necessary to assure the efficient and cost-effective operation within approved operating and capital budgets for the departments

Education Education

Bachelor’s Degree in Interaction

University of Memphis

Bachelor’s Degree in Interaction

Skills Skills

Ability to challenge and communicate difficult messages to third party providers as appropriate, while maintaining a professional working relationship
Proven ability to understand complex business and technical concepts and the ability to make balanced judgments when faced with trade-offs
Solid thought leadership and ability to influence others through collaborative efforts
Detail orientation and excellent organizational skills to drive repeated governance events and to execute them effectively in a finite timeframe
Ability to create structure in a fast moving and growing environment
Solid experience in process improvement and change management
Strong analytical skills and experience in vendor pricing methods e.g., rate cards and pricing methodologies
Strong experience completing vendor evaluations and preparing RFPs
Current knowledge of industry technical standards and alternatives
Ability to build and maintain effective working relationships with all levels of management and staff

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Director, Vendor Management Bulk Care Ops Resume Examples & Samples

Analyze Bulk outsource call center performance (sales, cost, quality, productivity) identifying trends/issues/concerns/successes and recommending appropriate solutions or best practice implementation
Partner with Outsourcers, Regions, Reporting, Quality, Tech Ops, IT/IS and ROC to focus on execution and develop quality management processes
Conduct regular site visits and evaluations
Conduct regular business reviews with regions, marketing/sales teams and vendor partners
Ensure vendor compliance to desktop requirements, recruiting practices, training curriculum and overall performance standards in accordance with contract
Work with Care/Tech/Sales/Marketing leadership to establish the outsource strategy relating to Bulk support model and customer treatment plan
Provides customer service leadership with regard to all facets of operations analysis and performance management
Plans, develops, and implements management strategy to respond to customer needs and market demands
Sets standards of performance for all levels of Bulk customer operations to promote sales and to meet established departmental goals
Ensures operating departments comprehend the expense process and allocate their resources in a cost-effective manner
Provides direction and guidance necessary to assure the efficient and cost-effective operation within approved operating and capital budgets for the departments
Ensures that all efforts are made to retain revenue, improve product mix, and maintain the integrity of accounts receivable
Regular, consistent and punctual attendance Must be able to work nights and weekends, variable schedule(s) as necessary
Education Level: Bachelor's Degree or Equivalent
Field of Study: Business
Years' Experience: Generally requires 10+ years related experience

Assoc Director, Vendor Management Resume Examples & Samples

Lead external manufacturing cross functional teams with key business partners for injectable combination products, through clinical development, product registration and commercialization
Expertise in design controls, biocompatibility, sterilization validation, packaging validation, and shelf life stability programs
Works closely with the procurement team on contract vendor selection, outsourcing models, and vendor evaluation audits, for medical device partners and combination products
Establishing and fostering strong collaborative relationships with external design/development, manufacturing partners and service providers
Change owner for manufacturing vendor change notifications; lead or assists with manufacturing deviations, customer complaints and product failure investigations
Establish and maintain detailed project plans; define risks and recommend contingency plans as required
More than 10 years’ experience in the field of medical devices or combination products development and commercialization is required
A Bachelors of Science Degree in Engineering, Biotechnology, or Life Science is required
A Masters of Science Degree or Masters of Business Administration preferred
Minimum of 5 years managing contractors and leading projects
Experience in developing and commercializing FDA regulated devices / combination products under design control regulations
Experience in supply chain handling, clinical manufacturing and distribution
Knowledge of industry standards (e.g.: ISO, AAMI, ANSI)
Strong managerial leadership skills with a track record of delivering new products to market with development partners
Strong communication skills (written and verbal), including experience presenting in front of multidisciplinary stakeholders

Director, Vendor Management Resume Examples & Samples

Directs the successful execution of the field workforce function to include dispatching of work, routing of work, disposition of work, building of quota, quota adherence, and all field support activities (call handling, job updates, tech support, text/chat handling, pre/post calling), ticketing, ticket tracking and handling, escalations, field communications, reporting, and automation tool and handheld support
Tracks and reports on key trends in workforce management such as missed/late appointments, technician support response time, work order statuses, job routing, technician productivity, dispatcher productivity, and tool utilization success rate
Builds Workforce Planners that ensure the appropriate level of dispatch resources needed to support the field Technicians
Develops and refines the management strategy for the department. Ensures consistent and effective practices and procedures
Compiles explanations and action plans for monthly metric review
Assists Area teams with contractor performance and capacity planning
Consistent exercise of independent judgment and discretion in matters of significance

Director, Vendor Management & Sourcing Resume Examples & Samples

Vendor Strategy Development & Execution development of a vision and multi-year vendor and sourcing strategies that address the current business requirements and anticipate the future needs of AIT and Annuities business partners (Sales, Service, Product, and Marketing) and be perceived as a strategic partner and innovative anticipator
Vendor Performance Management - monitor, analyze and evaluate AIT vendor performance against metrics on a regular basis. Acts as an internal escalation point for IT vendor issues. Work closely with AIT functional leaders to identify performance measures and service level agreements
Vendor Contract Management - manage/construct terms and conditions of vendor contracts, define scopes and negotiate changes against the contract's commercial and financial terms over the life cycle of the contractual agreement. Partner with Prudential functions to conduct licensing, legal review, interface with Business ISO, etc
Vendor Relationship Management - Creates and manages the strategic roadmap with key Technology vendors. Maintains positive partnerships benefiting Prudential and the Vendor
10+ years of leadership experience in vendor management roles of increasing responsibility and complexity
Finance Management and oversight of a $20M+ vendor operating budget
Excellent written and verbal communication skills with a proven ability to effectively communicate with all levels of the organization, including experience expressing technical, information security and contractual details in a concise and effective manner
Excellent organizational skills and proven ability to work under pressure and meet tight deadlines
Ability to establish strategy and objectives, set clear expectations and demand high performance
Proven results in leading business or technology functions with a focus on vendor and sourcing management and continuous improvement
Ability to inspire and motivate teams and individuals
Strong leadership, relationship management, influence & negotiation management, and conflict management skills
Masters Degree preferred with Bachelors Degree required
Microsoft Office (Excel, Word, PowerPoint, Project, Visio) proficiency preferred
Knowledge of investments and/or life insurance products ideal
Travel Required - 10% - 25% (CT, NJ, PA)

Director, Vendor Management Resume Examples & Samples

Drives operational and cultural change efforts that may impact intra-department processes
Contributes to long range planning and annual operating plan strategic discussions
Collaborates with areas of their designated organizations to ensure vendor partners are effectively managed and contracts are fully leveraged
Responsible for key Fiserv BU-2-BU (business unit to business unit) relationships, most importantly with FGS
Responsible for Contract Management/Consolidation which includes consolidating smaller vendors into our ELA’s, finding opportunities to leverage ELA’s, redirecting tooling to ELA’s, work with procurement to maximize ELA’s purchases related to comparable products, etc
Use judgment to evaluate if every renewal is still needed and determine if we should take business risk vs. gain, etc
Understands the lifecycle of enterprise applications and understands different development processes SLA. Participates in the review of open issues to identify trends and make recommendations for future enhancements of vendor releases
Manages the evaluation, selection, transition and monitoring of contractual agreements for vendors within their designated organizations
Acts upon gathered performance data and provides periodic feedback to vendors to ensure quality
Assists in establishing SLA and metrics scorecard including quality measurements
Monitors results against goals via vendor scorecard; proactively review scorecards to preempt dissatisfaction
Plans and conducts formal periodic performance reviews with each vendor, as applicable
Compiles and analyzes trends that affect budgetary needs
Regularly reviews and evaluates internal and external Service Level Agreements to identify areas of improvement relating to agreements and contracts
Provides escalation point to resolve contractual issues. Ensures all vendor relationships are current and documented in Fiserv’s vendorNET application. Process Development Develops processes by which vendors are evaluated and selected in accordance with company guidelines and best practices
Ensures that each vendor meets the Fiserv criteria, according to established guidelines (documentation, quality, business practices, ethics, availability of staff, etc.)
Financial Provides input as needed for budgeting and assists in assembling budget justification materials
Communicates monthly, quarterly, and annual vendor spend to the organization
Works collaboratively with the organization’s Finance group in reviewing purchase orders and payments as needed
Strategic Vendor Management Attends vendor sponsored conferences and events to understand vendor strategy and market trends
Performs industry analysis for emerging technologies, user groups, etc Participates in Fiserv’s strategic direction/initiatives and ensures programs are in alignment
Works with functional owners to identify potential areas of improvement
Creates synergy across the organization’s vendor relationships. Creates successful relationships with vendor contacts at all levels of the organization. Maintains vendor calendar of renewals, upgrades, etc
Minimum 7 years of vendor management experience
Minimum 10 years of relationship or account management experience in a relevant industry
Minimum 10 years technical experience with networking and other Information Technologies
Experience in the financial services technology industry
Demonstrates understanding of vendor management concepts and implementation techniques, including contract negotiation and vendor performance monitoring
Current knowledge of industry technical standards and alternatives
Strong experience completing vendor evaluations and preparing RFPs
Strong analytical skills and experience in vendor pricing methods e.g., rate cards and pricing methodologies
Proven leadership skills and business acumen
Solid experience in process improvement and change management
Ability to create structure in a fast moving and growing environment
Solid thought leadership and ability to influence others through collaborative efforts
Proven ability to understand complex business and technical concepts and the ability to make balanced judgments when faced with trade-offs

Director, Vendor Management Resume Examples & Samples

Coordinate the efforts of multiple VMO team members and business process owners in fulfillment of VMO responsibilities for each vendor relationship being managed
Develop and manage multiple relationships with internal IT and Business Process leaders, influencing multiple business areas in support of strategic initiatives
Develop and manage multiple relationships with third party Account Leaders, Delivery Leaders and Transition Leaders
Build close working relationships with Service Delivery team leaders at multiple levels, and communicate frequently with them in order to position the VMO as a value-added contributor to maximizing the value achieved from the vendor relationship. Act as the VMO customer relationship manager to these internal customers
Facilitate frequent, informal and open communications with leaders of the vendor delivery team, and the internal Service Delivery team to assure the working relationship is functioning well and to anticipate issues where possible
Coordinate closely with internal Service Delivery team leaders to facilitate the development and exchange of critical data required by various VMO team members, processes and contractual commitments. Act as an escalation point if other VMO team member requirements are not being met
Proactively manage the effectiveness of VMO resources and “virtual teams” responsible for fulfilling VMO requirements
Own and drive the fulfillment of all specified governance practices and events including related communications, issue resolution and escalation, and action item tracking and resolution
Drive project management of action items between governance events
Manage the customer satisfaction survey process between the vendor and CNO
Manage VMO cost center budget; be accountable for performance against financial parameters and monitoring and reporting on budgetary aspects within own area
Set objectives for and improve VMO processes for team, assuring alignment with overall policies and goals. Oversee efforts to implement processes
Ability to exert influence on key stakeholders in an environment with shared authority over the vendor relationship
Ability to lead/drive governance events with multiple stakeholders at various levels, including senior executives
Ability to challenge and communicate difficult messages to third party providers as appropriate, while maintaining a professional working relationship
Detail orientation and excellent organizational skills to drive repeated governance events and to execute them effectively in a finite timeframe
Project management skills to manage resolution of action items and issue escalation, as well as to coordinate and track requirements of the extended VMO team managing the vendor relationship
Comfort with the development, review and synthesis of quantitative data related to multiple aspects of a vendor relationship (demand levels, financial/invoice data, performance data, etc.)
Bachelor’s Degree in Information Technology, Business, or a related field
Minimum 6 years of experience managing a vendor management office or related IT or operations domain experience
Experience managing a team with different skills to achieve a common goal
Experience managing a group of on-site or off-site third party vendors in IT or Operations domains

Director, Vendor Management & Strategy Resume Examples & Samples

Proactively establish and foster successful, positive working relationships with internal and external stakeholders, especially operational business owners and the vendor account executive. Drive engagement through formal and informal interactions
Support the definition of vendor performance metrics and maintain a repository of vendor performance data/scorecards
Solicit vendor performance feedback from stakeholders and develop vendor roadmaps that drive strategic objectives and successful delivery of desired business outcomes
Closely manage vendor contracts to mitigate risk and ensure successful vendor performance
Develop and oversee vendor scorecard & reporting, including critical buy-in from operational leaders
Manage ongoing vendor relationship including business continuity, change management, and escalation. Serve as the liaison between vendor and LFG
Define and manage proper controls for financials including validation, reconciliations, risk management and adjustments
Take ownership of successful contract performance, including monitoring, measurement, reconciling and overall stewardship of vendor contracts
Participate in and support vendor strategy & design initiatives
5+ years working with complex integrated vendor solutions and managing high-level, strategic relationships
Strong critical thinking and analytical skills, including ability to diagnose root causes and provide effective and sustainable solutions
Excellent influencing and consultative skills, along with strong initiative to proactively identify and manage both opportunities and issues
Strong quantitative and analytical skills as well as budget acumen
Strong communication, facilitation and presentation skills
Strong change and transition management skills
Drives performance and achieves meaningful results
Possesses a bias for action and avoids workplace distractions

Managing Director, Vendor Management Office Resume Examples & Samples

Responsible for managing the execution of the VMO strategy and policy. This includes, but is not limited to the following activities
Bachelor’s degree in Supply Chain Management or a related field, or equivalent years of experience
Minimum of 10 years’ experience in enterprise strategic sourcing, contracting, purchasing and vendor management activities with a minimum of 5 years staff supervisory and/or team leadership experience
Demonstrated knowledge of vendor selection techniques along with conceptual knowledge of contract administration, supply chain principles and market conditions; high-level of decision making and problem solving skills
Demonstrated knowledge of vendor management methodologies and contract compliance monitoring, relationship management, along with experience overseeing vendor management systems/programs
Extensive experience with building enterprise vendor reporting and analysis structures
Experience in Contingent Workforce Management – including technology, regulatory/policy and procedures
Excellent organizational skills; ability to plan/lead and manage multiple initiatives under tight timeframes with a sense of urgency
Sound analytical and problem resolution. Strong written, verbal communications and presentation skills
Strong knowledge of PeopleSoft/Oracle, Microsoft Office suite and internet technologies

Risk Director Vendor Management Resume Examples & Samples

8+ years financial industry experience, including leadership roles
High level knowledge of regulatory compliance requirements and risk management principles for Vendors
Ability to influence and motivate others to achieve Divisional objectives for Vendors
Strong communication; written and verbal
Proficiency in Microsoft Word, Excel and PowerPoint
Change agent

Associate Director, Vendor Management Resume Examples & Samples

5+ years of Vendor Management experience
2+ Business Process Improvement experience
2+ years of experience meeting business, quality objectives and SLA’s
Intermediate proficiency in Excel
Prior experience managing a team with directly / indirectly

Director, Vendor Management Resume Examples & Samples

Prior Leadership/management experience
Bachelor’s degree in business, finance or technology
Experience working in or with IT that has resulted in a basic understanding of technology and its applications
5-10 years of experience in working with vendor relationships, or experience as an IT vendor working with customer accounts and relationships
Knowledge of disciplined vendor management principles and practices across contract management and compliance
Financial modeling capabilities
Basic knowledge of key terminology associated with contracts
Must be proficient in Excel, Word and PowerPoint
SharePoint and ServiceNow a plus

Director, Vendor Management & Contracts Resume Examples & Samples

Deep knowledge of the IT industry and related trends crossing all technology tiers with an emphasis on software products, outsourcing, and related services
Strong knowledge of IT Strategy Development
Strong knowledge of procurement process from determination of requirements, RFP creation and evaluation, vendor selection, and finalizing the contract process with favorable terms and conditions
Knowledge of IT Enterprise Architecture
Excellent verbal and written communication skills and presentation skills
Strong negotiation skills, contract/license language and techniques,
Demonstrated management skills
Delivers high quality service to customers
Creates policies and procedures to support the business objectives
Helps employees understand how their goals relate to business objectives
Makes tough decisions based on business objectives
Holds people accountable for their commitments and actions
Motivates others to get the work done
Puts the right people in the right jobs
Sets and maintains quality standards
Changes work activities based on business needs and deadlines
High standards of ethics and integrity
Represent group/company among senior executives
Interface with management of various business lines
Handle multiple priorities with multiple stakeholders
Exercise sound judgment while being smoothly assertive
Bachelor’s degree and/or equivalent experience in Business Administration, Information Technology, Finance, Accounting or related field
10-15 years’ experience with vendor negotiation and evaluation as a buyer and seller of Strategic Technology solutions and services
Experience leading negotiations of multi-million-dollar strategic IT contracts
Global experience
Experience leading offshore teams
Course work in technical contract negotiation and business/technology alignment
PMP Certification, Project Management Training
Master’s degree in Finance or Business Administration

Senior Associate Director, Vendor Management Resume Examples & Samples

Accountable for directing activities related to executing work with in-sourced service providers and trial vendors across entire scope of trials: payments, POs, Scopes of Work (SoW), contracts, and budgets
Accountable for key activities for initiation, maintenance, and/or termination of in-source service provider and clinical trial vendor relationships. Leads the selection of vendors, outlining vendor capabilities, qualifying and on-boarding, resourcing, and tracking performance
Develops and implements vendor-specific and trial metrics and tools to report on, provide visibility into, and analyze performance and deliverables
Leverages deep experience in vendor management to devise ClinOps wide strategy for identifying vendors that help advance goal of organization
Uses influence to foster and maintain a close partnership with Study Management & Conduct, Site Monitoring, Site Enablement, Site Feasibility and Patient R&R, Legal, Ethics & Compliance, Clinical Development & Medical Affairs (CDMA), Translational Medicine, Finance, and Quality Management (QM) to assure a closely coordinated program of vendor activities based on common objectives and focusing on value, quality, and operational efficiencies
Oversees group support to Compliance in aggregate spend / Sunshine Act reporting activities
Sets up and runs meetings with relevant business partners to communicate vendor changes, issues, etc
Support Director in management of annual budget and quarterly forecasting for cost center. Monitor expenditure of budgeted funds, when possible build in cost efficiencies and provide justification of variances. Monitor and approve service provider and independent contractor invoices
Maintains close alignment with Sourcing, Legal, and Global to ensure legal and harmonized vendor management practices
Lead and/or represent Regulatory Document processes on local/global working groups
Ensures commitment to customer-centric behaviors: provides visibility to trial teams and broader Clinical Operations into ongoing work through up-to-date tracking; maintains high degree of responsiveness to both internal and external requests; resolve issues by working collaboratively across Clinical Operations and other groups within BI
Identifies, develops, and/or delivers appropriate training for the Vendor Management group in partnership with the Training and Compliance group
Create a performance-based team culture with clear accountability and a sense of urgency for achieving results. Lead (recruit, hire, coach, develop, motivate, manage and monitor performance) managers and/or professionals in department specific knowledge, process and procedures. Set job expectations, provide regular feedback, conduct timely MAG Plan reviews, identify performance challenges, oversee the creation and monitor the effectiveness of action plans

Director Vendor Management Strategy Resume Examples & Samples

Performance Management, Service Management, Demand Management, Contract Governance, Relationship Management, Contract Financial Management, Risk Management and Contract Administration
Provide expertise and leadership to enable the creation of value, adherence to the terms of the contract and the appropriate management of risk while conducting business with suppliers
Lead the investigation, tracking, and resolution of problems as they occur
Work with the Sourcing and Contracting teams to support contract negotiations, improve contract language and find alternate sourcing arrangements which could include outcome or transaction based pricing models
Work with Audit, IT Security and others to provide appropriate oversight of all work performed offshore. Support the process to establish new suppliers or locations or new scope of work with suppliers
Assist in the transitioning of work from HCSC to suppliers and between suppliers

Director, Vendor Management Resume Examples & Samples

Create, maintain, and develop relationships within the vendor community
Act as a key account manager for the organization to coordinate vendors
Establish goals and priorities of the vendor management operation that ensure operational integrity, including compliance with all policies and procedures
Negotiate continued cost reduction from the entire vendor base, managing risks such as financial viability, company and regulatory compliance, and business continuity
Evaluate and develop procedures and facilitate the timely resolution of issues arising with vendor or within Inovalon
Effectively manage remote vendor teams and overseas operations; Provide clear direction and leadership to the remote account partners with leadership teams to establish and develop a high-performing partnership
Work with Internal stakeholders and outsourcing partners to identify bottlenecks and drive solutions
Establish process improvements for vendor and Inovalon interactions
Identify opportunities across vendors to gain efficiencies
Continually challenge vendors to achieve exceptional levels of performance
Ensure third party vendor partner meets and/or exceeds all contractual KPIs
Research and resolve disputes with vendors; and
10 -15 years of comparable work experience in vendor/contract management
2 + years’ experience in project/asset management, procurement and or vendor relations in a technology environment are desirable
Have prior vendor or supply chain management experience, ideally with vendor services vs. purchasing of components
Must be comfortable building an organization and department in its entirety
An ideal candidate would be from a large corporation where IT services were procured for big data; and IT infrastructure etc
Must have good negotiation skills
Strong influencing skills with issue mitigation approach
Knowledge of lean six sigma tools would be highly desirable; and
CPIM certification desirable

Consulting Director Vendor Management & Operational Effectiveness Resume Examples & Samples

Driving practice growth by leading and developing and delivering Management Consulting capabilities and market offerings specific to Vendor Management and Operational Effectiveness, including
Bachelor's and/or advanced degree
10+ years of relevant industry and/or consulting experience, including

Director, Vendor Management Resume Examples & Samples

Responsible for all activities related to the placement/outsourcing of delinquent Discover Card accounts to third party Collection law firms and agencies
Manages network of Law firms (75 firms plus) and Collections Agencies (8) in all 50 States for optimal performance, expense management, efficiency, and compliance
Oversight and direction for organization of 15 plus Sr, mid level, and junior managers that manage the day to day relationships with the third party law and agency firms
Ensure Compliance and performance standards are met for firms and 1000 plus FTE across all Law Firms
Achieve Company Revenue Plans for legal placements in excess of $300 million annually and expense budget of $100 million plus
Significant responsibility for coordinating and ensuring compliance of law firms with Federal, State, and City/Borough Laws and Regulations and to Federal Regulatory Agencies
Significant Coordination of defining and establishing policy and compliance controls for Law Firms and collection agencies with Discover Card corporate staff including Corporate Legal, Corporate Compliance, Corporate Collection Strategy Managers
Provide Leadership in defining Legal Placement Strategy and Third Party Oversight Strategy
Responsible for proactively communicating to all Third Parties Discover Card Strategy and Compliance Expectations; updating and distribution Operation Manuals, serve as Chair of Law Firm Advisory Panel
Provide direction as needed to Law Firms and Collection Agencies on numerous and ongoing emerging industry issues and trends with collaboration of Discover Card internal Corporate Counsel
Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required risk appetites, Credit Committee structure, policies, standards and processes
Bachelors required, Masters preferred
Ten years of Collection Operations experience and min of five years third party relationship management experience with Collection Agencies and Attorneys

Director, Vendor Management & Procurement Resume Examples & Samples

Identify current vendors, capabilities, business requirements and overall performance
Develop a vendor rationalization plan and strategy to optimize all vendors, which may include quality, capacity, systems, and responsiveness
Set priorities, monitor performance and develop analytical and financial reporting of vendors including routine scorecards of agreed upon KPI’s
Develop and implement strategic supplier relationships that deliver cost reduction, supply assurance, quality improvement, innovation and increased MWBE utilization
Establish and maintain effective partnerships with key stakeholders aimed at identifying, understanding and fulfilling their requirements
Execute financial requirements to include total cost analysis, business case development, cost modeling, cash flow analysis and creation of annual operating and strategic business plans
Identify areas of opportunity for improvement with a focus on total cost reduction and supplier optimization
Request and/or assist in the development of correction action plans for standards that are not met by the vendor
Oversees the daily operations of Product Procurement and serves as a hands-on leader that understands and can perform the daily tactical and strategic functions when necessary
Directly or via subordinates: manages relationships with suppliers in pricing negotiations; business strategy planning; capacity utilization; manages the existing supplier portfolio, supplier evaluation, and selection criteria; and develops and administers supplier performance metrics
Creates and maintains the appropriate workplace culture and demonstrates effective people leadership for a team of product purchasing professionals, including setting clear performance standards, delivering feedback and coaching team members in all aspects of performance
Manages and documents employee issues and delivers appropriate corrective action as needed
Demonstrated ability to lead and develop staff in a rapidly growing organization
Excellent communication skills, negotiation skills and attention to detail
Ability to work in a fast-paced, team environment and adapt to change
Develop vendor scorecards and dashboards that present relevant data tailored to the audience
Establish internal policies, standards, templates for working with vendors
Classify/ rationalize/optimize vendor portfolio and concentrate efforts on managing the most strategic vendors
Manage regular senior level collaborative meetings between vendor and business
2 + years’ experience in project/asset management, procurement and or vendor relations in a service environment are desirable
Have prior vendor or supply chain management experience, ideally with vendor services
Established track record of successfully managing vendor relationships
Analytical approach to problem solving, with a focus on managing a team environment with attention to results and with a sense of urgency
Bachelor’s degree from an accredited university preferably in Procurement, Supply Chain Management, Business Administration, Commerce, Economics, or related field. MBA/advanced technical degree highly desired
Ability to travel (up to 10-20%) US domestic locations
5+ years of experience product procurement with experience with global sourcing, including supplier selection/ qualifcation
At least 3 years in a head-of-function leadership capacity with the proven ability to develop and mentor staff members
Clear evidence of strong interpersonal skills including verbal and written communication skills; ability to present, support and defend ideas with senior managers
Proven analytical, problem-solving, problem management, and conceptual skills, including the ability to make valid conclusions from assessing operational and financial data
Exceptional negotiating skills, along with a strong presence and ability to influence others
Ability to successfully leverage desktop technology (e.g., Microsoft Office, Microsoft Outlook, etc.) and proprietary systems (e.g., supplier portals, order entry software, ERP systems, etc.) in the performance of job responsibilities
Works to proactively resolve performance issues with assigned suppliers to ensure effective and timely resolution
Project Management: Presents to leadership frequent project status, key actions and risks and opportunities

Director, Vendor Management Resume Examples & Samples

Develop and lead the vendor management strategy, ensuring that vendors are delivering maximum value through their services
Identify and execute value opportunities with key strategic vendor relationships - analyze problem areas and help resolve issues and disputes. Manage communication process with vendors
Provides leadership and strategic direction to the Vendor Management group
Ensure Vendor Management Team is mitigating, monitoring and managing vendor risks – include financial viability, business continuity and corporate and regulatory compliance
Leads the selection of vendors, outlining vendor capabilities, qualifying and on-boarding, resourcing, and tracking performance
Maintains a focused continuous improvement culture by identifying and executing strategies and priorities to enable the Vendor Management team to deliver value and enhance overall operational effectiveness (e.g. by maximizing the value of relationships, seeking out consolidation opportunities, etc.)
Actively remains current with industry standards, trends, and competitive intelligence on vendor management best practices
Maintains close alignment with Sourcing and Legal to ensure legal and harmonized vendor management practices
Support VP in management of annual budget and quarterly forecasting for cost center. Monitor expenditure of budgeted funds, when possible build in cost efficiencies and provide justification of variances. Monitor and approve service provider and independent contractor invoices
Bachelor’s degree required, Master’s degree preferred
Minimum of 2+years’ people management experience is needed

Director, Vendor Management Resume Examples & Samples

Partner with Clinical Operations Finance and relevant functions to provide leadership and direction on strategic sourcing and associated operating models
Build an understanding of the assigned departmental vendors, their organization and capabilities to anticipate opportunities & risks with those vendors
Implement effective governance and assist departments to build strong relationships to maximize performance and value delivered by CROs and other vendors
Create a culture of joint accountability and enhanced partnering skills within Agenus to ensure CRO / third party vendors’ performance
Facilitate efficient and collaborative resolution of problems and conflicts with CRO and on behalf of CROs within Global Clinical Operations
CRO Alliance Management Subject Matter Expert
Sourcing Strategy/Vendor Selection
Establishing preferred standardized pricing, service level agreements, and governance
Process Improvement and risk management
Responsible for collecting and addressing third party vendor performance data and metrics
Driving vendor identification, strategy, management and oversight practices across the Global Clinical Operations organization
Piloting an effective global outsourcing strategy for the broader clinical and pre-clinical relationships
Ensure vendor partnership health, compliance and structures exist through implementation of standard frameworks of governance, metrics, escalation and functional oversight
Partnership with the business, lead strategies for optimizing Clinical Development and Global Clinical Operations performance through external capabilities
Provide vendor processes and procedures training to all Global Clinical Operations (and any additional related departments as needed) personnel,
Work cross functionally with Clinical Teams, Finance, Legal and QA towards solution, process, vendor qualifications and communication improvements
An ability to distil and articulate complex issues to a wide range of audience types
Proactively identifying opportunities for operating more efficiently
BA/BS. Experience in lieu of education considered
Clinical Operations, Project Management, Clinical Outsourcing, and/or Service Provider management experience required. Process Improvement, Change Management, Clinical Quality Management experience is a plus
At least 10 years’ experience in a pharmaceutical or CRO (drug development) environment with knowledge of all stages of drug development, clinical operations, clinical outsourcing, and Good Clinical Practice
At least 2 years’ of clinical trials vendor management experience

Senior Director Vendor Management Office Resume Examples & Samples

Bachelor degree in Business Administration, Operations Management, or related field is required. Master’s degree (MBA) is preferred
10 – 15 years’ experience in business, I.T. operations and/or vendor management, including 4+ years managing complex vendor transition processes
6+ years’ experience managing projects in a complex environment
6+ years’ experience building and leading a team
Effective strategy development and execution experience
Demonstrated program management experience including outsourcing contract management; Strong project and process management skills, with the ability to handle multiple vendors, projects and a wide range of tasks
Understanding of benchmarking and performance management processes and techniques
Strong knowledge of contract and procurement best practices
Ability to deal with vendors and contractors who provide technology services and products
Ability to set clear objectives and measures and monitor progress and results against these measures
Demonstrated critical thinking skills and ability to quickly create focus on the most important issues
Excellent interpersonal skills including teamwork, issue resolution, negotiation, and customer relationship management
Experience in developing and executing plans, meeting deadlines and operating under time constraints
Proven ability to influence change with a focus on service delivery and financial results
Excellent communication skills including the ability to present business and technical issues, ideas, and recommendations in verbal, written, and presentation formats
Ability to work across multiple cultures both internally and externally
Strong people skills — be able to motivate, energize and drive performance from your team (direct or matrix management)