Vendor Relationship Manager Job Description
Vendor relationship manager
provides regular updates to business owners on state of the business, actions to drive performance, critical needs.
Vendor Relationship Manager Duties & Responsibilities
To write an effective vendor relationship manager job description, begin by listing detailed duties, responsibilities and expectations. We have included vendor relationship manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Management of the preferred vendor list, including the preparation of exit transition strategies as appropriate
Schedules performancereviews with major vendors and appropriate internal stakeholders incl client satisfaction and service level measurements
Management of relationships with TDS TS vendors including a role in cross functional and cross business unit sourcing teams in negotiation efforts with suppliers
Take a leadership role in the negotiation of pricing, terms and conditions with vendors, work with internal and external legal counsel and cross functional areas of the organization to ensure contracts and agreements meet TDBFG policies and standards
Analyzes market trends in technology and IT service delivery
Develops and directs the relationships with strategic (high-spend, high-value and high- dependence) technology vendors
Identifies which aspect of the vendor relationship needs coaching and development
Coordinate with GTI tower executives globally, APAC GTI tower executives, Sourcing and Finance
Partner with the Business, Control, Legal, Compliance, CCB TPO and Third Party Risk Management teams in order to ensure the appropriate level of oversight is in place and the vendors are meeting business and contractual requirements
Perform ongoing steady state monitoring tasks including – Performance Scorecard and SLA reporting and monitoring, Combined Criticality Classification renewals, Financial Viability Assessment renewals, contract monitoring and maintaining Exit and Business Resiliency Plan details
Vendor Relationship Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Vendor Relationship Manager
List any licenses or certifications required by the position: ITIL, CPSM, CPM, FIA, LEAN, CRVPM, PMP
Education for Vendor Relationship Manager
Typically a job would require a certain level of education.
Employers hiring for the vendor relationship manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Management, Education, Business/Administration, Finance, Performance, Computer Science, Guidance, MBA, Technology
Skills for Vendor Relationship Manager
Desired skills for vendor relationship manager include:
Support of business needs
Business environment
Business process outsourcing in support of business needs
Problem management
Service level management
Service requirements and culture
Key contract areas for IT managed services
Operational and financial performance measures
5G architecture to be able to determine impact changes on part of the network can have on the rest
Agile Development
Desired experience for vendor relationship manager includes:
Ability to manage multiple Vendor relationships simultaneously for same or different business partners in North America
Good working knowledge of sourcing process and methodology
Self-starter, customer focused with the ability to work independently
Strong networking capabilities both inside and outside the organization
Role sits within HBCA SD – reporting to the Head of Cards and Loans locally
Excellent leadership and communication skills along with proven coaching and people development capabilities
Vendor Relationship Manager Examples
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Vendor Relationship Manager Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of vendor relationship manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for vendor relationship manager
- Ensure ongoing dialogue and communication with the vendors through regular meetings, emails, telephone calls and formal vendor communications and notifications
- Partner with CCSo TPO execution team on all vendor on-boarding and disengagement tasks
- Manage vendor set-up, renewals and invoicing/payment on SPARC/ePurchase
- Assists the organization in the application of vendor selection criteria processes
- Works with legal and organization management to drive contractual or legal agreements through negotiation to final execution
- Instructs Company staff regarding the selection of vendors by project
- Provides study specific consultation and support with regards to local vendor performance metrics and expectations including quality issue identification
- Reviews and authorizes Quality and/or Technical Agreements between the Company and the vendor as required
- Identifies more strategic use of vendors, improved efficiencies and cost savings
- Responsible for end to end management of the assigned category
Qualifications for vendor relationship manager
- Should have previously worked in a consulting environment and involved in an Engagement leadership or Onsite Client relationship role
- Should have previously been involved in creating SOW/Contracts/Workorders
- Must have the ability to understand and recommend SLAs, KPIs and contractual commitments with financial implications
- Must have previously been involved in some capacity in Estimation, Sizing, Forecasting and Invoicing Process
- Should worked in an environment consisting of FTEs and Contractors in an Onshore/Offshore setup
- Must have the ability to create dashboards, custom reports, trackers, governance reports at short notice, monitor/report on SLA/KPI compliances
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Vendor Relationship Manager Job Description
Job Description Example
Our company is growing rapidly and is looking for a vendor relationship manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for vendor relationship manager
- Monitors vendor performance in accordance with contract and established performance measurements
- Assist in establishing master agreements (blanket contracts) and support special projects complex sourcing initiatives
- Manage assigned suppliers and provide oversight and governance of associated purchases
- Responsible for developing and delivering on the Outsourcing and Key Performance Indicators of operating plans/goals across vendors, all ANOW’s Clients and multiple processes
- Collaborates with all segments of leadership responsible for process design and development, process monitoring, and policy and procedure development
- Participates in the preparation of the annual budget (both operating and capital) and implements the approved budget goals
- Optimizes existing service delivery and technology to exceed operating goals including Customer Experience, Cash performance and overall efficiency
- Responsible for leadership of new business implementations including existing transitions and future implementations
- Vendor Relationship Managers must be good team players, working closely with colleagues across the organization in operations, quality, training, finance, procurement, to understand and meet the requirements and expectations of the business
- VRMs coordinate all vendor partner management tasks inclusive of working directly with external vendor partners internal cross - functional staff and leadership
Qualifications for vendor relationship manager
- Moderate experience in related global and Regional clinical vendor service area and project management
- Ability to perform several tasks simultaneously in a dynamic environment in order to meet deadlines is essential
- Works with vendors to and IT portfolio managers to understand where vendor technology is being considered to ensure strategic vendors are obtaining access to key portfolio awards
- Knowledge and experience in vendor relationship management
- Experience in working effectively in teams – requires a track record of working cross-organizationally and with multiple stakeholders at varying levels
- Demonstrated relationship building and negotiation skills, with an ability to make things happen through the use of positive influence
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Vendor Relationship Manager Job Description
Job Description Example
Our growing company is hiring for a vendor relationship manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for vendor relationship manager
- The VRMs is responsible for stimulating steady process enhancements to present increasing operational efficiency in entire business partner processes
- The VRM troubleshoots all vendor partner problems and present to management as required
- A VRM must be able to predict future need based on trends and other factors
- Act as Primary point of contact for the Vendor and overall build and maintain effective working relationships with both internal and external business partners
- Responsible for ensuring that the vendor meets or exceeds the contracted services, measure performance against operational Service Level Agreements (SLA), and coordinate vendor activity to meet current and future operational requirement
- Spearhead and formalize critical service level definitions , service credits, penalties, calculation models, resource transfers and target operating model for the vendor
- Maintains vendor classification for over 500 vendors involved with the Technology organization
- Establishes and monitors SLA’s in all applicable contracts
- Tracks and ensures that vendors are meeting and/or exceeding Key Performance Indicators (KPI)
- Ensures exit strategies and in place with a specific focus on highly critical vendors
Qualifications for vendor relationship manager
- Previous experience in Vendor Relationship Management (aprox
- Strong knowledge of Word, PowerPoint, Excel (pivot tables, ), SharePoint, e-room and other knowledge management sites and other office/computer systems
- Minimum of a bachelor's degree in business, computer science or related field
- Serve as the VMO contact for infrastructure managed services providers such as IBM, ATT, CapGemini and DxC Technology
- 8+ years of IT experience in vendor management and in particular in the management and governance of IT managed services/outsourcing agreements
- May serve as a resource to team members for escalated issues of an unusual nature
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Vendor Relationship Manager Job Description
Job Description Example
Our innovative and growing company is looking for a vendor relationship manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for vendor relationship manager
- Identifies and tracks all vendor risks to ensure thy have mitigated risks outlined properly or have a plan to mitigate said risks
- Monitors performance, issues and financial changes within the vendor organization
- Facilitates and promotes vendor management awareness and training for lines of business
- Reviews and provides required contract terms in all agreements
- Assist in vendor review, comparison and selection, and identify if existing services are being duplicated
- Business Banking, Controls, Legal, Compliance, TPO and Supplier Assurance Services (SAS) teams in order to ensure the appropriate level of oversight is in place and the vendors are meeting business and contractual requirements
- Help identify new vendors
- Manage data integrity within our systems as it relates to vendor performance
- Manage daily reports for visibility into vendor performance trends
- Manage and strengthen Vehicle Remarketing relationships with manufacturer client
Qualifications for vendor relationship manager
- Experience with data analysis tools, industry data sources, Microsoft Office tools and applicable business software
- Minimum eight to ten years of IT supplier management experience, including five to six years as a manager
- Provide oversight of vendors across Global Development
- Serve as relationship lead for vendors across Global Development, including acting as the primary point of contact for escalation of operational issues for vendors across Global Development
- Ensure appropriate oversight documentation is developed, maintained, updated and accessible
- Liaise with Procurement, Clinical Outsourcing
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Vendor Relationship Manager Job Description
Job Description Example
Our growing company is looking for a vendor relationship manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for vendor relationship manager
- Develop and deliver program updates and reporting for executives internally and at private label manufacturer-partners
- Own data analytics to support the development of key initiatives
- Assess risk, legal and compliance impacts to operational changes required to support new initiatives
- Train and support sales (Dealer Relationship Managers) in delivering new programs to dealers
- Evaluate sales channel distribution programs against competitive offerings
- Determine best practices for measurement and reporting and work with internal LOB’s to execute on report buildouts
- Partner across functions
- Collaborate with auction field teams to execute on defined strategies as it relates to the physical auction
- The candidate should be able to develop deep, strategic relationships with telco vendors
- Use of strategic relationships to drive delivery for the benefit of the company
Qualifications for vendor relationship manager
- Excellent written and verbal communication skills, collaborative, creative, highly responsive to clients and attentive to detail, operational follow-through, able to work in a team environment, sometimes under tight deadlines, flexible and adaptable when dealing with change
- Experience in investment management and/or technology services industry with focus on operational and relationship management functions
- Experience managing vendors within Information Technology business unit required
- Must be a U.S. Citizen and be willing an able to obtain a TS/SCI security clearance with a CI Polygraph
- Requires 5 years of experience in a Geographical/Geospatial/Systems Engineering or Development environment
- Excellent verbal, written and presentation skills to communicate with multiple types of vendor stakeholders