Support Operations Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the support operations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

J Bailey

Jeremie

Bailey

588 Emery Burgs

Chicago

+1 (555) 571 1584

588 Emery Burgs

Chicago

Phone

p +1 (555) 571 1584

Experience Experience

Houston, TX

Support Operations Manager

Houston, TX

Beier, Schowalter and Beer

Houston, TX

Support Operations Manager

Assists with the process including tracking, reporting, and coordinating department expenditures
Responsible for both driving and working with other Support Leaders to meet service levels, productivity, ASA, and other top Support KPIs by region
Financially savvy with a track record of applying metrics and data analysis to planning
Analyze overall support operations to generate insights and reporting to both identify and execute on transformation and operational improvement initiatives
Update and improve operational reporting for Customer Success and Support Teams
Works well in a multi-functional team environment, building consensus to attain common goals
Facilitates proper handling of executive complaints to ensure optimal resolution, communication to all , and timeliness

San Francisco, CA

Customer Support Operations Manager

San Francisco, CA

Willms LLC

San Francisco, CA

Customer Support Operations Manager

Ensure performance metrics of the contact centers are met consistently, including adapting to a changing environment
Creates an environment that encourages information sharing, team-based solutions, cross-training, to ensure effectiveness, efficiency and service excellence
Participates in personnel management activities, including performance management and career development activities
Lead in promoting ease to our partners in customer support transactions
Coordinates efforts to develop processes and disciplines and supports sharing of best practices
Drive process improvements, best-practice sharing and standardization across global operations processes
Participates in financial management activities, including the creation and maintenance of the division customer services budget

present

Philadelphia, PA

Business Support Operations Specialist

Philadelphia, PA

Daugherty-Wolff

present

Philadelphia, PA

Business Support Operations Specialist

present

Inform and escalate to the management team situations requiring management action
Understand process changes and perform tasks accordingly
Long-term career development
Perform Daily and Monthly Cash reconciliations
Produce measurements and manage controls
Keep the Work Instructions up-to-date to reflect process changes
Manage invoice errors/corrections/rejections

Education Education

Bachelor’s Degree in Business

Kennesaw State University

Bachelor’s Degree in Business

Skills Skills

Ability to lead and inspire direct reports
Ability to make decisions and solve problems while working under pressure
Ability to maintain confidentiality
Ability to work independently and to make recommendations and decisions without direction
Ability to show judgment and initiative and to accomplish job duties
Ability to prioritize and organize effectively
Identify opportunities to reduce effort for our Customers and Support teams by analyzing available data. Recommend changes and then lead project through to implement changes and measure effectiveness of the project
Ability to manage and foster change
Ability to manage multiple projects and tasks
Using ideas and lessons learned from external sources (books/blogs/other systems/past experience etc.) suggest how those ideas can be integrated into our systems. Present recommendations to leaders and then work to get these changes implemented

Create a Resume in Minutes

15 Support Operations resume templates

Read our complete resume writing guides

FX Trade Support Operations Resume Examples & Samples

Trade capture functions including resolving trade discrepancies for FX trades executed via voice, brokers and electronic trading as well as internally
Monitoring funding position and booking intercompany funding for FXEM desk
Trade monitoring function including front to back reconciliations, aggregation reconciliations
Life cycle event management including NDF fixing
Resolving any issue which arise and addressing any requests or questions from Sales and Trading
SDR reporting and other regulatory reporting
Provide proactive and effective operational support for various stakeholders including FXEM Sales and Trading, FXEM COO, Financial Controller, legal, compliance, credit risk and other Operations teams
Self-starter who is able to maintain a high standard of accuracy while managing various deadlines, a creative individual that can work independently or as part of a team working to exceed expectations

Manager, Support Operations Resume Examples & Samples

Manage vendor relationships, both domestic and international, including but not limited to responsibilities for special-purchase item sourcing, terms, vendor agreements, and investigation of new vendor options as need may arise
Develop fundamental understanding of the educational software market, customer, the materials developed by Amplify to serve this market, and the daily tasks of Helpdesk in support of the customer and product
Maintain familiarity with terms and conditions of freight, customs, duty, and international shipping rules and terminology, and how this may vary from US and internationally
Maintain fundamental knowledge of publishing rights and restrictions, printing, electronic device manufacture, and the application of international freight, customs and duty upon these
Maintain thorough understanding of ASTM and other international regulations governing content testing and labor condition guidelines
Monitor inventory of print products and maintain a cycle of forecast and reorder
Create and produce regular reports and/or presentations on the status of projects underway regarding the above tasks, as well as reports on overall performance indicators for the Support business unit to VP Customer Services and larger audience, as assigned
Bachelor's Degrees in a technical or business-related discipline
Three plus years’ experience in an operational role that included but is not limited to oversight of vendors, production timelines, forecasting and inventory management and direct customer support
Ability to work independently, as well as collaboratively within support team and across business units
Strong interpersonal and communication skills, with a proven ability to present information clearly and effectively and interact with a team of diverse colleagues
Salesforce CRM experience
Commitment to strong customer support
Strong analytical, organizational, and problem solving capabilities
Effective time management skills and ability to prioritize
Comfortable working in a fast paced environment and handling multiple tasks/priorities
Excellent attention to detail

Support Operations Analyst Resume Examples & Samples

Building and maintaining an expert understanding of the various stages of software development, enhancements, and support
Building and maintaining knowledge repository related to Vision Plus and other credit card processing platforms
Research on best practices in the industry and provide updates to internal team and to business as appropriate
Providing guidance and assistance to colleagues
Interacting with interfacing product teams to understand the peripheral products
Supporting the implementation of strategy and policy issues related to the cards division

FX / Emerging Market Trade Support Operations Resume Examples & Samples

Support Foreign Exchange and Emerging Markets business. Products that traders and sales people execute include Spot, Forward, Futures, Options and Interest rate products
Working with trading and sales to ensure market risk and trade entry is accurate. Coordinate with global colleagues that all aspects of trade processing is completed
Affirmation of T0 trades using either sales/trading recap or broker confirmation to ensure proper booking
Ownership of life-cycle management of trades including expiries, rests and final settlement
Calculate and distribute daily P&L to the Trading Desk, Product Control and Senior Management
1-3 years of experience
Motivated, diligent learner that is able to work in a fast paced environment
Proficient in excel and ability to quickly learn internal & industry applications
Interest in General Financial Markets
Strong problem solving, analytical skills, and a sense of urgency
Ability to prioritize multiple responsibilities
Understanding impact of processes/procedures carried out on daily basis and its relation to the business and risk

Business Support Operations Professional Resume Examples & Samples

Good teamwork and collaboration skills
Good numerical skills
Ideally Economics or Finance background
Italian: Fluent

Customer Support Operations Program Manager Resume Examples & Samples

Create and manage detailed plans for assigned key customer support operations programs and ensure all key deliverables are met in a timely manner
Provides program management advice and guidance for key initiatives (tracks status, performance, project management, reporting)
Partner with BSA, Training, finance and operations support teams to streamlines cross functional processes
Conduct data analysis to gain insights into business trends and provide recommendations. Review and analyze various business reports with a high degree of detail in order to identify discrepancies and perform corrections and revisions
Manage rollout of organization wide initiatives such as SFDC rollout, analytics dashboards
Liaise closely with Customer Support Leaders to design and develop new reports
Assist with internal employee programs plans and ensuring deliverables are outlined correctly by program owners, working with director to report on the programs
Prepare, distribute and submit running reports, populating worksheets, performing calculations for global business operations and business readiness to director level
Successful candidate will be dynamic, creative, and self-driven with an outgoing personality. A natural planner with close attention to detail and a positive outlook
A minimum of 8+ years of experience in business services (customer support or technical support), program management, marketing or business consulting
Excellent communication skills, both written and verbal, with the ability to communicate and interact with upper management
Strong analytical and reporting skills with the ability to analyse and summarize reports for director
Exceptional organizational and problem-solving skills
Flexibility to meet continuously changing priorities and challenges
Expertise with MS Excel and PowerPoint capabilities and related data manipulation is must. Exposure to project management tools such as Microsoft Project is a plus
Exposure and Understanding of IT support centre tools and technologies – CRM; Avaya/Telephony setup, WFM etc

Partner Support Operations Manager Resume Examples & Samples

Regularly promote VMware’s channel support programs through formal presentations and informal discussion in an effective manner that accurately articulates the benefits and requirements for qualified channel partners
Coordinate multiple business unit engagement to onboard qualified partners and drive consistently positive partner experience with VMware Technical Support
Manage, drive, motivate and mentor channel partners to achieve the support program’s objectives by working effectively with other VMware teams and leveraging VMware tools such as metrics, eductation, case reviews, technical knowledge sharing, onsite engagement, etc
Monitor, maintain metrics, audit, reward or take appropriate corrective action with the overall performance of channel partners in accordance with their agreements, participation in VMware’s cooperative support programs and to achieve organizational or corporate objectives
Drive individual partner accountability to continuous technical learning through ongoing joint development of partner training plans and consumption monitoring
Using your strong analytical skills, assist in the development, implementation and management of VMware’s strategic country, regional and globsal support programs and initiatives with channel partners
Assist in the development, implementation and management of effective communications strategies to and through channel partners
Gather channel partner requirements and collaborate with Partner Support Business Development to drive meaningful enhancements to existing support programs or generating valuable new initiatives
Designing, testing, launching and managing cross functional projects
Able to create workflows and customer service operational process documentation
Able to produce metrics that support key business indicators to address issues within service delivery or with partner
Previous experience in Premier Services support, channel sales, channel operations, or customer service in a high tech company preferred
Experience in a global role dealing with multi-lingual and cultural issues a plus

Manager Global Support & Operations Resume Examples & Samples

Oversee and participate in hands-on support for Display globally
Maintain and optimize communication channels for operational efficiency
Main point-of-contact for escalations and prioritization of issues
Leading and working collaboratively with other teams in various projects and initiatives
Determine solutions and tools to automate day-to-day operations, work with different teams to get those planned and implemented
Create and maintain a self-service knowledge base
Commit together with the complete support team to

Csis Support & Operations Analyst Resume Examples & Samples

Coordinate the sub region Operation team activities
Generate periodic reports on financial, accounting, security, safety, fraud, training, etc. with accuracy to identify and process data sources
Test reports and use problem solving skills to determine problems’ root cause and suggest solutions with users
Outstanding written and verbal communication skills; interpersonal and collaborative skills with multicultural sensitivity
Must think critically to sort relevant information
Strong foundation in research methods and statistics

UK & Ireland COF Business Support Operations Account Specialist Resume Examples & Samples

Monitoring collateral position and surveys to ensure that all collateral reporting requirements are adhered to and identifies, reports on and drafts action plans to address potential and actual exposures
Preparing materials for use in status account reviews
Operating proactively at all times
Able to communicate in English (both verbally and in written form) at a high level
Hold a phone conversation with our business partners and explain basic financial terms to them verbally

Customer Support Operations Analyst Associate Resume Examples & Samples

Under limited direction, analyze the workflow of the department, and suggest improvements
Create schedules and monitor adherence to those schedules
Carries out a Service Desk call quality program within the general guidelines provided by contact center management
Work with department management to identify opportunities for improvement, and implement procedural enhancements as directed
Ensures consistent adherence by contact center associates of call/email/chat processes, procedures, and customer service levels
Identify the need for new material and other updates for departmental training. Develop and implement these improvements
Review the work of department members for consistent and accurate delivery
Assists with the generation/maintenance of call evaluation forms, monitors analysts, reviews call and Remedy ticket evaluations with analysts and management team and assists with identification of training needs and development as required
Review workflow demands and recommend appropriate staffing alignments
Gain an understanding of the business, firm structure and human resources operations of EY, and how this relates to your department and the overall HRPSSC operation
Use good judgment in applying policies and procedures
Follow through on commitments, and accept ownership of results
Understand the expectations of customers, and deliver service that exceeds their needs, within department guidelines
Identify and resolve issues that impact the delivery of quality service
Work effectively with others within the HRPSSC, field Americas People Team (APT), other EY personnel and external parties
Provide training to all department personnel based on call or Remedy ticket observations
Measure the accuracy and timeliness of staff output, and recommend individual and team improvements
Develop and maintain effective working relationships within the HRPSSC, and with key operational contacts. Supports an environment that promotes effective teamwork and collaboration
High school diploma or equivalent work experience required; Bachelor's degree preferred
A minimum of 1-3 years related work experience; 3 years of call center and 2 years of leadership experience preferred
Demonstrated professionalism, effective problem-solving and analytical skills
English language - excellent written and verbal communication
A positive can-do attitude and approach to responsibilities. Confident in meeting new challenges and changes with an open mind, with a demonstrated commitment to the job
Demonstrated advanced proficiency with standard technology including Windows, Excel, Access, Word, Outlook, Lotus Notes, Intranet, and other related applications
Ability to exercise a high degree of independence and autonomy
Experience with Quality Assurance in a contact center environment preferred
Familiarity with HR contact center tools - Impact 360, Cisco, Taleo, PeopleSoft, and ServiceNow preferred

Csis SOS Support & Operations Analyst Resume Examples & Samples

Enter purchase orders in P2P to support and control the assigned budget for CSIS Latin America & Mexico
Support to all expenses requests on the required systems, to help on control at the assigned budget for CSIS Latin America & Mexico
Extract and obtain Investigations, Security, Safety, Finance, HR and Control reports

Customer Support Operations Manager Resume Examples & Samples

The Operations Manager will be responsible for the management, coordination and quality for our APAC contact center operations. The ideal candidate has experience with supporting customers and understands the nuances of support preferences across multiple Asia Pacific regions. They will have experience overseeing complex operational projects as the responsibilities of this role include streamlining best practices across a global support team to meet the needs of our customers and support advocates
The Customer Support Operations Manager will be passionate about improving both the internal and external customer experience by driving process improvements. He/She will manage projects focused on maximizing customer and advocate happiness and operational efficiency
Partner and manage the relationship between multiple company groups including: Regional Sales Teams, Community, Customer Support, Marketing, Finance, Product Management and Engineering
Oversee all aspects of people management within global outsourced contact centers and Customer Support team including: recruitment, selection, training, performance management, coaching and motivation
Responsible for maintaining daily communication and monitoring operational activity (contact volumes, key performance indicators/metrics, corrective action reporting, performance plans, trends, staffing, client/project content changes, etc.)
Drive process improvements, best-practice sharing and standardization across global operations processes
Relentlessly work to identify improvements in operational effectiveness and efficiency that will drive increases in customer satisfaction, quality and other key performance indicators

Manager Tax Support Operations & Client Services Resume Examples & Samples

Manage regulatory and business processes aimed at keeping our business safe and increasing the efficiency of GWI Business. Such services include
Provide support and guidance to business lines and support partners on tax reporting related issues
Provides Recommendations to Snr. Mgr for Approval of impacted Tax Campaign Budgets impacting GWI businesses
Align/Maintain Policies and Procedures across business lines
Manage the effectiveness of operational systems, procedures and support, to assist GWI businesses with its competitive position in the marketplace. The main activities related to this accountability are
Overseas timely delivery of all tax receipts /communication to our clients
Provides guidance on client account coding to mitigate withholding tax and ensure proper tax slips generated to clients
On time delivery of regulatory initiatives, by managing tracking and reporting on assigned regulatory changes using standard change and project management methodologies
Work with business units in ensuring effective and timely implementation of new policies, procedures, operational processes and documentation to reflect new and changed regulatory requirements
Manage client complaints in relation to tax reporting issues
Manages cost basis reporting for US residents of US securities and provides IRS reporting output to Securities and Operations for tax reporting to the IRS
Collaboration with business partners in the design, delivery and ongoing support of operational solutions, from a tax perspective, that improve the effectiveness of the branch network and/or improve the client experience. Sponsor and/promote the use of technology and/or automation in processes to drive efficiencies that can reduce costs and improve the client experience (e.g. automation, enhanced workflow, etc.)
Keep abreast of tax related issues, practices, changes and developments in the securities industry through review of publications, participation in industry associations and by maintaining industry contacts, reviewing regulatory policy and rule changes, employee development initiatives, etc
Develop and maintain partnerships with internal and external operations, technology, and business partners and industry peers in order to influence business decisions on regulatory and industry initiatives
In-depth knowledge of regulatory and related risk management requirements and best practices for
Tax reporting, CRA and IRS tax requirements in the wealth management industry
Deep knowledge of operational processes used in support of GWI businesses
Technical understanding of the Broadridge BPS system and Dataphile
Broad understanding of the different systems and technology used by Wealth Management firms
Technical knowledge of the policies, processes and procedures used within Wealth Management businesses (e.g. brokerage, trust, investment counsel, mutual funds and private banking)
An understanding of project management methodologies
Strong communication and collaborative work skills
Effective execution skills to ensure the successful delivery/implementation of processes and policies
Highly developed results orientation ensuring effective use of resources in meeting project timelines and budgets
Intuitive forward thinking in order to create and communicate/sell a strategic vision for the business unit
Effective execution skills to ensure the successful delivery/implementation of products/systems, processes, policies
Ability to balance and prioritize sometimes competing or conflicting goals of various departments/stakeholders (requires highly developed strategic influencing skills)

Support Operations, Client Services, SMB Resume Examples & Samples

Assess the needs of our customers and gather customer feedback to deliver exceptional service
Quantify analysis to prioritize recommendations for the most impact
Support a high-performing support program through understanding operational metrics and optimizing the customer experience
Partner with our vendor managers to recommend and develop training initiatives that will improve support agent readiness
Design and iterate workflows and operational plans for large-scale initiatives
Partner with other SMB and cross-functional teams to improve advertiser support

Partner Program Support Operations Manager Resume Examples & Samples

2 or more years relevant experience in operations
Critical: Strong interpersonal skills and experience dealing with multiple stakeholders
3-4 years experience
Experience as a senior member/process/lead role in a recognized service/operations organization is a big plus
Track record of excellence in operations
Exceptionally strong written communication, presentation, and public speaking skills
Design and building workflows and processes
Manage and optimize processes
Work with a wide range of global internal stakeholders to drive and better PPS' ability to execute its tasks
Building the knowledge management strategy and content
Ensure adherence to the high-quality standards required for a successful operations in the ever-changing dynamic environment

Support Operations Manager Resume Examples & Samples

Lead operations improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of alternatives in order to arrive at best practices
Review policies, procedures and technology implementations to identify enhancement opportunities to increase support effectiveness for our customers
Develop and manage partner programs that will help manage quality of service delivered by partners. Develop KPIs to measure the service quality. Develop business models partners can use to build profitable and sustainable businesses in Autodesk’s service delivery ecosystem
Work with closely with colleagues in Technical Support, Customer Service, Social Media/Community, Service Design to ensure clear understanding and alignment with broader Autodesk policies
Work closely with teams to understand business requirements, implement new processes, and contribute to ongoing process improvements
Manage programs/projects that have a distinct beginning and end. Develop and maintain detailed plan and schedule utilizing corporate standard PM software. Assist team members in planning, estimating, and controlling tasks. Ensure that interfaces are recognized and tasks are integrated. Perform critical path analysis and develop action plans to mitigate risk. Identify and implement alternative solutions
Effectively contract and communicate with stakeholders to ensure satisfaction with program management services and delivery. Work proactively to resolve critical issues. Develop strong client and stakeholder relationships and maintain effective communication channels. Define practices and processes for managing client and stakeholder expectations
Analyze operational, program metrics and trends to evaluate success. Anticipate potential issues and implement appropriate remedies
Monitor status to ensure completion within defined schedule, budget, and quality parameters. Prepare and distribute various reports and updates to various audiences, including executive management, functional management

Business Support Operations Specialist Resume Examples & Samples

Credit Line and Order management, Cash collection and Conditions monitoring
Ensuring accounts operate within approved guidelines and obtaining the appropriate level of management approval in exception situations
Keeping customers appraised of the financial health of their account and its ability to support current and future financing volumes
Able to communicate in English and German (both verbally and in written form) at a high level,
Proficient enough to be able to hold a phone conversation with our business partners and explain basic financial terms to them verbally

Trade Support Operations Manager Resume Examples & Samples

Coordinate and handle Trade Finance Operations across the full Trade Product processing suite for the Riyadh branch
Provide first line client support ensuring that all client service issues are dealt with promptly
Interact with the Sales team and potentially attend meetings with new and existing clients
Provide technical guidance on complex transactions
Investigate, analyze and resolve complex customer enquiries/ requirements to provide solutions in the operating environment
Perform first check of documents presented and second check, as appropriate
Oversee the trade accounts reconciliation process and take appropriate action on ageing items
Proficient knowledge of Microsoft Office - Word, Excel, PowerPoint
Fluency in Arabic & English (both written and spoken)
Minimum 5 years of Trade Finance experience together with up to date knowledge of current market practice, UCP 600, ISP 98, and regulatory issues
A strong team player alongside excellent verbal and written communication skills

Business Support Operations Specialist Resume Examples & Samples

Receive Supplier invoices/credit notes
Manage invoice errors/corrections/rejections
Daily monitoring of unapproved invoices
Inform and escalate to the management team situations requiring management action
Keep the Work Instructions up-to-date to reflect process changes

Director, Sales Support & Operations, GSO Resume Examples & Samples

Driving internalization of the Fiserv Way of Selling
Development and analysis of key sales metrics
Operates as the Sales Leaders’ “Chief of Staff” to address operational issues thus allowing the Sales Leader to devote much of their attention to opportunity management, sales associates and the businesses they support
Ensures the enhancement of sales related processes, programs and change management through direct and indirect team members/stakeholders
Manages large programs in areas including demand generation, deal governance, opportunity advancement and reporting and analysis
Creates and manages ad-hoc teams to best meet the needs of short term and medium term business priorities
Understands and supports executive decision support function. Advises Sales Leadership on operational impact of alternatives, and is often responsible for crafting execution plan and/or leading execution
Drive alignment between the efforts of Sales organization and those of the businesses we support
Acts as channel for cascading information into the business unit as well for outbound communication
Five years of experience in a Sales Enablement, Sales Support or Sales Operations role in a large, multi-divisional organization strongly desired
Experience in a quota carrying role desired
Experience in successfully developing and leading high performance teams
Experience in developing and leading ad-hoc teams without direct lines of reporting
Demonstrated comfort working in a cross-functional, matrix-oriented environment
Experience indicating an understanding of the sales process and the support needs of a sales organization
Experience indicating an ability to understand and effectively communicate with multiple functional groups
Demonstrated understanding of key sales performance metrics and processes (pipeline, forecasting, demand generation, etc.)
Exceptional time management abilities
Ability to distill loosely defined problems, identify potential approaches and execute solutions
Confident and highly communicative, with excellent business insight and a willingness to challenge others or propose changes
Strong program/project management skills

ERP Support & Operations Director Resume Examples & Samples

Plan and oversee the day-to-day running of workstream/team and delivery of milestones on time
Ensure best practise management of the team, including regular feedback and effective and supportive people management
Build relationships and trust with key stakeholders to support program delivery and collaborative approaches where appropriate
Communicate in line with communications and program plans with team and wider stakeholders
Demonstrable experience of developing and delivering large scale Oracle EBS based service management solutions in an international business environment
Strong track record of leading the technology based elements of complex end to end business solution, to deliver program objectives
Strong experience with and understanding of all aspects of Service Management within ITIL framework
Outsourcing / captive support model experience, especially far shore low cost locations
Able to actively promote and represent the core deliverables of the program
Strong engagement and executive presence
Ability to generate respect and trust from staff and external constituencies
Excellent customer service ethic
Able to work under pressure to meet deadlines. Good organisational, planning & time management skills
Excellent project management, planning and organisational skills
A track record of building, maintaining and managing strong relationships within an international business and across many different stakeholder groups
Excellent communication skills and understanding of how information should be presented to get across important issues to different groups of stakeholders
Demonstrates the ability to effectively assess and resolve complex issues and problems
Demonstrable experience of managing program status, actions, risks and issues
Track record of effectively delivering large scale programs through a team
1 or more language other than English

Watson Health Support / Operations Engineer Resume Examples & Samples

Providing Word Class Support by performing problem analysis, evaluation, recreation, and resolution of client reported problems
Knowledge in Cloud software deployment in a Software as a Service (SaaS) environment
Readiness to travel 10% travel annually
Knowledge of DB2 (administering and configuring)

Customer Support Operations Program Specialist Resume Examples & Samples

Define, implement and manage communication to all key stakeholders
Provides service quality & training program management
Provides insight and helps to drive key initiatives (tracks status, performance, project management, reporting)
Partner with Customer Support Management, Training, and operations support teams to streamlines cross-functional processes
Conduct data analysis to gain insights into business trends and provide recommendations to our Service Quality program as well as other operational programs
Review and analyze various service quality SR ‘s with a high degree of detail in order to identify discrepancies and perform corrections and revisions
Liaise closely with Customer Support Leaders to design and develop further service quality improvements and continuous improvement programs
Assist with internal employee programs plans and ensuring deliverables are outlined correctly by program owners, working with and report to the customer support operations program manager with regular updates
Prepare, distribute and submit running reports, populating worksheets, performing calculations for global business operations and business readiness to manager and director level
Maintain the accuracy and integrity of the business support model and data
A minimum of 4+ years of experience in business services (customer support, supervisor/management/project management roles)
Strong analytical and reporting skills with the ability to analyse and summarize reports for management & director
Expertise with MS Excel and PowerPoint capabilities and related data manipulation is must. Exposure to project management tools such as Microsoft Project is a plus but not a requirement
Prior experience with operations and process improvement methodologies such as lean six sigma is highly desirable
Quick learner with a passion for learning new technology
Can Work flexible schedules, which may include evenings, weekends or holidays, if required
Ability to maintain a positive attitude in a fast paced work environment

Electronic Banking & Customer Support Operations Analyst Resume Examples & Samples

Addressing customer queries, both in writing and over the telephone, in a professional and timely manner
Partnering with clients to ensure they are happy with the service provided and if there are any issues ensuring that they are escalated and resolved in a timely manner to the client’s satisfaction
Monitoring risk and ensuring escalation to management where required
Supporting the team in meeting and exceeding key performance indicators, which are set by the business
Supporting knowledge sharing and alignment across the team and the wider department
Providing ad-hoc support to supervisors and team’s as required

Support / Operations Assistant Resume Examples & Samples

Provide support to sales and admin tasks such as
Diploma or a basic degree.
3-5 years of admin work experience preferably in the media or related /services industry.
Experience dealing directly with customers at an executive level.
Superior knowledge of common IT platforms such as MS Office (Word, Excel, Powerpoint), Google Drive/Google documents. Confident with data base systems and data entry
Fluency in English, written and spoken.
Ability to interact and build a good rapport with clients and internal management of various levels of seniority.

Support Operations Analyst Resume Examples & Samples

Analyze trends and provide input on improving call center metrics including service levels, abandon rates, adherence, forecast vs actual, average handle times and occupancy
Work with our 3rd party partners to oversee workforce management, ensuring our call centers operates in the most efficient manner possible by providing schedules that meet staffing needs and monitoring call center metrics to meet service level goals
Develop, prepare and distribute reports using internal reporting via SQL, Workforce Management, and Interactive Intelligence reporting suite
Report on other aspects of our service organization including our online business community forum and social media channels
Maintain system infrastructure for inbound inquiry routing
Troubleshooting: identify, diagnose and resolve periodic system issues

Sales Support & Operations Coordinator Amsterdam Resume Examples & Samples

2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, customer service, admnistration and shipping
Analytical skills preferred
Ability to work retail store hours as necessary, including nights, weekends and holidays
Ability to manage project works and to meet deadlines

Business Support Operations Professional Resume Examples & Samples

Communicate with Sales Representative in Italy
Receiving and handling Supplier invoices
Ensuring billing to customer correctness and managing customer billing errors/ corrections/ rejections
Managing contract aftercare, customer disputes
Asset Management in a finance portfolio system
Supporting Accounting request (Accruals, Reconciliations) and any other internal department request
Meeting measurement targets and ensure controls
Answering audit and internal business compliance queries
Supporting the team during month end, quarter end and year end closing activities
MS Office knowledge
Good tracking skills
Self-directed person
2 years experience in contract management
Deep knowledge of Excel and Word
Innovative, think out of the box approach

Business Support Operations Specialist Resume Examples & Samples

Daily monitoring of the Department's Bank Accounts
Posting Dealer payments to Department's portfolio system
Apply unpaid Direct Debits
Monitor and allocate unallocated funds
Raise refund requests/payments out to Business Partners or other IBM departments
Perform Daily and Monthly Cash reconciliations
Support accounting ledger reconciliations
Keep daily contact with Account Specialists and Business Partners
Good analytical, numerical and problem solving skills
High level of proactiveness and initiative with potential to innovate

Business Support Operations Specialist Resume Examples & Samples

Daily monitoring of IGF Bank Accounts
Posting Dealer payments to IGF's portfolio system
Italian language knowledge: Basic, communication level

Business Support Operations Specialist Resume Examples & Samples

Able to communicate in Spanish and English
Spanish: fluent
Basic knowledge in Financial concepts
At least 6 months experience in Customer facing / Customer contact

Deskside Support Operations Manager Resume Examples & Samples

Manage resource utilization requirements
Manage escalation issues
Manage deskside relationship with IBM for US/Canada
Manage deskside leads in US/Canada, Brazil, and Mexico/Latin America
Oversee Deskside support services in the following –
Have 7 to 10 years of experience working in a corporate business office
Bachelor degree in Business or Computer Science
Demonstrate problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources or IT Vendor provided role
Strong client communication skills – will need to be able support executives through general end-users
A technical knowledge of the supported platform is required as well as a working knowledge of the hardware
Demonstrated ability with interpretation of IT terminology
Demonstrated ability with process improvements
Must be able to manage multi-level end user environment
A good candidate will also have
Experience in managing multiple projects with conflicting priorities
Experience with overcoming difficulties and delivering results
Core Competencies

Support Operations Engineer Resume Examples & Samples

Build tools that gather data from multiple sources to look for trends, identify problems, and increase efficiency of support teams
Identify opportunities for and creates workflow automation for IT teams that provide measurable efficiency
Provide service owners and teams data driven insights into how their IT service quality and effectiveness is impacting people at FB
Provide client-side project support during deployments & launches (as required)
On-board and transfer new support responsibilities into Global Help Desk/Field IT
Key stakeholder regarding IT Fleet Management data for Laptop & Mobile devices

Electronic Banking Level & Customer Support Operations Analyst Resume Examples & Samples

Monitoring workflow to ensure timely turnaround on client queries
Partnering with Clients to ensure they are happy with the service provided, and if any issues ensure that they are escalated and resolved in a timely manner to the Client’s satisfaction
Monitoring risk and ensuring escalation to management
Offering innovative solutions to problems and persisting in resolving them
Supporting the team in meeting and exceeding Key Performance Indicators (KPI) metrics as set by the business
Supporting knowledge sharing and alignment across the Team and the wider Department
Proactively identifying improvement opportunities
Providing ad-hoc support to Supervisors and the Team as required
Working on a rotating shift pattern, in line with the United States from 13:00 to 01:00
Strong customer service skills with a strong focus on client service excellence
A strong awareness and appreciation of risk and regulatory issues
Problem solving experience, with a track record of following through on issues to a satisfactory resolution
Self-motivated, proactive and in possession of an ability to use your own initiative
Flexibility and adaptability
A strong background in a technical support environment
A strong background in a customer service environment within a banking role

Business Support Operations Specialist Resume Examples & Samples

Dutch: Fluent
High level of proactiveness and initiative with potential to innovate. Ability to work towards and achieve targets and deadlines
Economics or Finance background ideal

Business Support Operations Specialist Resume Examples & Samples

Answering e-mails to internal and external clients. TaskID should be responded within 24 hours
Daily use of internal systems and tools
Keep daily contact with Account Managers, Country Offices, other departments of IGF and IBM
Develop and maintain a positive and supportive relationship with the IGF team in the local office. Actively communicate with team members, local office, Customers, BPs and other colleagues. Ensure a positive atmosphere, be available and responsive for requests to contribute to high customer satisfaction and business growth

Manager, Sales Support Operations Resume Examples & Samples

Deploy and inspect demand generation initiatives and adjust to fit Operation as required (product launches, customer events, MARCOM, sales blitzes, contests, etc.)
Aggregate and track results of customer engagement activities throughout the year. Guide Operation as to managing associated budgets and ROI analysis
Utilize internal and external resources to assist the Operation to recruit, interview, hire and train new hire sales personnel
Implementation of coverage strategy and configuration and quota development and deployment for the Operation
Develop and implement gap closing initiatives based on analysis of customer experience and sales reporting metrics
Support implementation of sales force productivity initiatives
Support Operation reviews, program deployment, President’s Club, etc
Serve as lead to leverage the investment in the Xerox demo rooms. (to include, working with the Program Office and regions on equipment and software ordering, customer events, sales trainings, tracking and utilization)

Director of Business Intelligence Support & Operations Resume Examples & Samples

Monitor production BI jobs, restart them when required, conduct root cause analysis for production failures and escalate to the appropriate team(s) for resolution
Collect, monitor and publish key operational metrics such as data freshness SLAs, planned and unplanned downtime, and production deployment statistics
Communicate system anomalies affecting BI users in a timely manner, with regular updates until the problem is resolved
Implement repeatable and reliable change management and production deployment process for new features, with appropriate tracking and provisions for rolling back problematic deployments. Manage and communicate deployment calendar, adhering to Charter policies and blackout periods
Resolve data defects identified and prioritized by Data Integrity Management group
Implement system modifications and data patches resulting from Billing System Events, in close coordination with Billing Operations team
Implement minor functional and technical enhancements (under 2 weeks)
Ensure collaboration between onshore and offshore teams. Establish efficient handoff processes operating across geographies and time zones
Manage budget and negotiate Statements of Work with chosen external service providers supplying staffing resources to the group. Monitor suppliers performance and adherence to the contractual terms and SLAs. Establish procedures to efficiently onboard new staff
Foster the culture of collaboration and cooperation between employees and contractors within the group, and between the BI Support and Operations group and the broader BI organization
Develop and enhance a brand for the Business Intelligence Support and Operations group that is trusted throughout the Charter organization
Drive innovation by evaluating and implementing deployment automation tools, enabling Charter BI organization to adopt DevOps practices
Present regular status updates upward on the SLA adherence, planned and unplanned downtime, production issues, defect resultion, recent accomplishments, upcoming milestones and risks/dependencies
Expertise in leading a production operation function in large-scale data warehouse and business intelligence environments
Familiarity with software configuration management tools such as Subversion and/or Git
Familiarity with Agile development methodologies such as Scrum, Kanban and SAFe
Strong collaboration and communication skills (both written and verbal)
Excellent leadership skills, including proven ability to lead mixed teams consisting of employees, onshore and offshore contractors
Experience managing budgets, contracts and relationships with external service providers
Ability to succeed in an ambiguous and unstructured environment
Ability to effectively prioritize and assign work to team members in the face of multiple demands
Cable industry experience
Experience implementing deployment automation in data warehousing / BI environments
Experience implementing DevOps processes and practices

Electronic Banking Level & Customer Support Operations Analyst Resume Examples & Samples

Partnering with clients to ensure they are happy with the service provided, and if there are any issues ensuring that they are escalated and resolved in a timely manner to the client’s satisfaction
Risk monitoring ensuring escalation to management
Taking active participation in regular operational calls with Client Management, Sales and Product teams
Dealing with ad-hoc queries
An appreciation of customer focus and quality service
An appreciation of cost and risk issues
A Comprehensive understanding of Society for Worldwide Interbank Financial Telecommunications (SWIFT)

Client Support & Operations Specialist Resume Examples & Samples

Opens and terminates accounts; includes pre-populating outgoing new account paperwork for client signature, setting up accounts in systems, funding and transfers
Drafts, prepares and sends documentation to clients for ad-hoc and systematic money movements. Monitors systematic distributions to ensure sufficient cash is available in client accounts and works directly with the sales support team on generating trades, where applicable
Handles account maintenance; involves direct communication with clients and custodians on changes (beneficiary, account access rights, address, letters of instruction, restrictions, etc.)
Provides exceptional service to clients by answering incoming client calls and assisting with general inquiries. Ensures all callers are greeted in a professional and courteous manner
Follows documented scanning procedures and ensures that client account documents are scanned and saved
Performs back up daily and monthly position and cash reconciliation; ensures trade and cash flow activity is properly reflected and resolves cash discrepancies
Maintains current and detailed desk procedures; makes recommendations for process improvements in order to create efficiencies
Maintains a good understanding of the Calamos Wealth Management business and financial terminology
Bachelor’s degree in business, finance or other related discipline
3 - 5 years of experience in an applicable role required
Proficiency in computer applications required including Microsoft Office and Windows based applications
Good aptitude with numbers

Business Support Operations Analyst Resume Examples & Samples

Write test scripts
Test new requirements, Technology Requirements Forms (TRFs) and System Corrections to ensure the code changes affecting the application(s) comply with the business requirements
Perform regression testing to ensure that the new Technology codes do not impact day-to-day business operations processes
Participate in/perform implementation/post-implementation tasks and checks
Execute client/sub testing of messaging to ensure formatting and STP upon management request
Communicate with Technology to get update on developments and to resolve testing issues
Provide progress update on the testing results to Senior Operations Analysts, Business Analysts and/or Management
Perform STP analysis as assigned by Team Leader/Manager and provide results to Management and client services

Senior Sales Support Operations Analyst Resume Examples & Samples

5+ years’ experience in Sales Operation function in a global high technology company
Demonstrated history of customer service skills in managing issues, managing expectations, and influencing outcomes
Problem solving - the ability to solve complex problems
A strong sense of urgency and ability to work in a fast paced environment and sound business judgment
Exceptional communication skills including ability to communicate new concepts when interfacing with business and Sales leaders, while maintaining their respect and confidence
Demonstrates a structured, planned and proactive approach and effectively manages many priorities across the organization and adjusts as priorities change
Experience ensuring compliance with corporate policies and procedures
Experience with Siebel CRM and advanced MS Office skills (Outlook and Excel)
A strong sense of urgency and ability to work in a fast paced environment
High integrity and outstanding references
Understanding and knowledge of sales processes, forecasting and pipeline management and reporting
Prepared to travel occasionally

Master Sales Support Operations Analyst Resume Examples & Samples

Support the District Sales Manager by acting as the district liaison for internal administrative and operational functions related to Finance, Legal, IT Services, Logistics, Sales Automation, GSS, and Marketing. Perform the role of district liaison for interaction with non-district organizations and HDS partners, and advise the District Manager on specific requirements and issues that affect the district's ability to operate successfully
Sales Forecasts: direct and coordinate district activities related to forecasts including gathering and updating sales information necessary to build and maintain accurate monthly forecasts in Siebel/Salesforce.com. Interact directly with sales and finance to prepare accurate forecasts, and assist/prepare sales manager for delivery of forecast and recon activities
P&L Management: monitor district business functions and work with Finance to ensure the district operates efficiently and effectively while staying within budgetary limits and driving revenue generation. Proactively keep district manager updated and involved in resolving issues. Review financial targets, sales activity information, and other sales operations reports to measure productivity and goal achievement, and make recommendations to the district sales manager to implement actions to ensure the district operates as efficiently and effectively as possible. Develop and provide reports as necessary to supplement the reporting done by other organizations
Deal Structuring: assist District Manager and sales teams with deal structuring including Siebel/Saleforce.com expertise and pricing approval at the district level as directed by the District Manager
Territory, Account, and Opportunity Planning: assist the District Manager in ensuring the account team understand and comply with current territory, account, and opportunity planning processes and procedures. Assist account teams as necessary in developing sound territory, account, and opportunity plans
Customer Satisfaction: work with district management, sales teams, and district finance to monitor and resolve all customer related operational activities and tasks to ensure the district maintains a high level of customer satisfaction
Support District, Division, and Corporate efforts aimed at improving our revenues, profitability, and efficiency
Assist the SCM in liaising between district, GSS, Product Management, and other product related functions for HDS internal activities that are not customer related. Assist with solution sales announcements and training duties, and all operational tasks related to interaction between GSS/PM and the district teams
Responsible for implementing product marketing strategies and sales promotions including activities such as customer events, sales programs, and sales campaigns
Customer Calling: Represent and call on customers as required in support to the district sales effort
Maintains a close working relationship with DM, district Finance, and sales colleagues
Assumes role of DM in specific operational or internal facing district situations
Maintains a professional image at all times
Minimum of five (5) years experience directly related to IT systems and data storage issues. Should have a thorough knowledge of storage industry and customer requirements related to storage, and prior knowledge and experience with HDS storage products and solutions a plus
Must have strong operations background in dealing with P&L concepts, financial tools and concepts, deal structuring, and price approval processes; strong background with Matrix a plus
Strategic account planning experience with a history of proactive creating and ongoing management of detailed account plans
Must have experience and strong skills in coordinating activities and resolving issues between different teams and organizations, with a proven track record demonstrating district level operations skills
Demonstrated ability to foster communication within a district, while promoting independent activities and parallel efforts
A bachelor's degree in Computer Science, Finance or related field is strongly preferred
Should possess excellent communication, interpersonal and public speaking skills
Willingness and ability to travel 30-50% of the time
Maintain a professional appearance and has strong leadership skills
Works independently with minimum supervision or guidance from DM
Controls expenses in line with AOP and P&L statements
Inappropriate decisions or mistakes may have a significant impact on the company
Some travel for business purposes is required

Assistant Advertising Support Operations Manager Resume Examples & Samples

Verify and produce on air logs and ensure that they contain correct program information and commercial content
Lead and effectively direct all advertising duties to maximize inventory and revenue potential
Provide assistance as needed for all processes as it relates to program formats, programming, reports for sales and other groups within established time parameters
Check reports for future broadcast logs and communicate inventory availability or programming conflicts to station
Oversee team of 2-5 Inventory Specialists

Regional Advertising Support Operations Manager Resume Examples & Samples

Oversee growing team of approximately 8-12 people
Develop and grow staff through training and strong leadership
Ensure team members have individual performance plans

Claims Support Operations Associate Resume Examples & Samples

Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
Processes, sorts, indexes and routes incoming and outgoing communications related to claim operations
Collects, organizes and maintains standard information for files, forms, records and reports
Receives, screens and routes telephone calls and other electronic correspondence
Provides back-up for any support function in the office
High School Diploma or equivalent with previous experience in either customer service and/or a professional work environment
Knowledge of Excel and Word
Performs routine tasks of basic complexity under general supervision
Fluency in Spanish and English is especially desirable

Technology Support Operations Resume Examples & Samples

The primary purpose is to diagnose, prioritize, troubleshoot and resolve incidents and change request
Identify and escalate tickets requiring urgent attention and action
Log all contacts and document all the activities and results accurately and completely within the incident management tool
Awareness of basic networking concepts, Linux, etc
Proven Communications Skills / soft skills
Knowledge on ITIL Framework and Terminolgies
Route/Assign tickets to the appropriate support group, if necessary
Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner

Technology Support Operations Resume Examples & Samples

The primary purpose is to diagnose, prioritize, troubleshoot and resolve incidents and incidents reported by the users via telephone, chat, email or walk-ins
Dealing with and resolving helpdesk requests e.g. Outlook issues, Operating system issues, printer, Standard softwares, and Antivirus
Knowledge on MSDN accounts, WebEx account & Software Assignment
Adhere to established Service Levels Agreements and ensure to followup on the ticket in a timely manner
Knowledge on Software Center Configuration Manager, Software center & RSA

Technology Support Operations Resume Examples & Samples

Good knowledge in Linux, OS troubleshooting, Services like mail, http, ftp, ssh, dns, etc
Good MySQL knowledge
Programming concept & scripting ability
Experience providing application support in Linux/Unix environment
Experience in MySQL database
Should be well versed with change and incident management skills
Well versed in Shell and Perl Scripting
Experience in an ITIL support team
Open to work 24 * 7 environment

Technology Support Operations Resume Examples & Samples

Lead a shift in a 24/7 operations environment
Provide technical guidance to the team
Drive incident management process
Own/drive team productivity and workload management
Major incident handling including running bridge calls, sending notifications while the incident to resolution
Ability to work in multi-team, multi-geo environment
Good stakeholder management and people management

Senior Support Operations Analyst Resume Examples & Samples

Act as domain expert and point of contact for internal stakeholders and vendor partners in various key work streams
Create and interpret reports and dashboards to monitor and investigate operational trends
Deliver trainings on various policies and workflows to large teams
Drive project initiatives to find new and innovative ways to consistently improve operations
Prioritize appropriately to deliver high quality results in a fast-changing and dynamic global operations environment
Report issues with internal tools to engineering teams and scope out new tooling requests
Manage communication with vendors, including answering questions, providing support and working collaboratively on scaling solutions
Resolve high-profile escalations and turn around any incidents or negative trends in operational work
Help define quality review guidelines and perform quality reviews as needed
Review sensitive and potentially disturbing content including but not limited to vulgar language, hate speech, violent threats, pornography and other graphic images
BA/BS degree or local equivalent; advanced degree a plus
Minimum of 4 years experience in a senior customer support role, OR 3 years experience in project management, quality assurance or relationship management in fast-paced online environment
Experience driving large cross-functional projects across different timezones; familiarity with project planning methodology (Scrum, Kanban) a plus
Strong analytical skills, metrics driven and experience in business/data analytics
Excellent written and verbal communication skills, organizational skills, and highly developed interpersonal skills
Flexibility; open to changing priorities and managing multiple tasks simultaneously within compressed timeframes
Ability to solve problems creatively and proactively
Experience working with Service Cloud, JIRA, Tableau, or similar software
Active, passionate Twitter user with strong interest in social media
Experience with vendor relationship management and the BPO industry
Experience in managing a global quality assurance program
Experience in handling copyright complaints
Proficiency in one or more non-English languages

Director of Technical Support & Operations Resume Examples & Samples

Direct supervision of a staff of Service Managers and Service Level Owners who will assist the Director in carrying out a variety of responsibilities
Ensure availability of applications as defined by business need via formal SLAs and OLAs
Manage a budget of $5M to $10M including planning, forecasting, monitoring and holding Service Managers accountable for their share of the budget
Manage application and database changes to fix problems or to restore services while ensuring changes are adequately tested to avoid potential impact to up - stream or down - stream applications. In the event of known impact, coordinate with other Service leads as necessary
Ensure that applications are performing in a way that maximizes business productivity, i.e. they meet on - line response time service levels, batch reports are delivered as required by the business and files are received and sent according to business - defined criteria
Ensure that adequate capacity is available to support the needs of the business on an on - going basis
Monitor and report on critical processes on a daily basis to ensure successful completion
Manage application - level testing and support for changes in other infrastructure areas (e.g. operating system upgrades, hardware changes, security upgrades, etc.)
Develop and administer a process for formal transition of support and operational activities into the production support environment including execution of a formal checklist, knowledge transfers and obtaining required signoffs
Sponsor, implement and manage process and productivity improvement programs. Continuous improvement, automation and stability are at the core of all improvement programs
Manage the formal data collection and reporting on all application - related service levels and periodic reviews with customers and vendors
10+ years of broad based IT experience in a large enterprise environment
10+ years of experience with the Software Development Life Cycle (SDLC)
5+ years of HR management experience with experience managing middle managers and globally distributed teams
2+ years of application maintenance experience with internal and external stakeholders
Bachelor’s Degree in applicable area of expertise or equivalent experience
Healthcare industry experience
Enterprise Application Integration (EAI) experience
Claims processing experience
Experience working in a DevOps culture
Demonstrated strategic leadership of technical solutions and delivering IT solutions that meet business needs
Demonstrated success managing and ensuring compliance with IT Structures / Processes / Technologies
Strong written and verbal communication skills with ability to communicate effectively at all levels

Business Support Operations Specialist UKI Resume Examples & Samples

Daily management of an account portfolio which is comprised of inventory and/or accounts receivable financing customers
Developing and maintaining strong working relationships with numerous customer contacts at various levels of the organization and serving as a focal point for customer inquiries, requests, and complaints
Being responsible for territory risk management and customer satisfaction attainment and ensures all customer communications are documented in an accurate and timely manner
Able to communicate in English
Able to hold a phone conversation with our business partners and explain basic financial terms to them verbally
Good analytical and problem solving skills
At least 6 months experience in Customer facing/ Customer contact

Support Operations Resume Examples & Samples

Nivel Terciario o Universitario de carreras preferentemente Tecnicas o de Sistemas -
Conocimiento de OS Windows / IOS Mac / Linux / Conocimiento Tecnico de Hardware
Herramientas Micosoft Office (Excel Avanzado - Power Point)

Manager, Support Operations Resume Examples & Samples

Managing and coordinating the technical skills and providing day-to-day work directions within the Technical Support Centre to ensure high quality service delivery
Supporting the organisation’s security policy, with particular emphasis on the protection of sensitive customer information
Working closely with technical staff to enhance overall performance. Analysing performance, highlighting problem areas, implementing projects for improvements
Employing extensive systems knowledge to developing technical processes to aid performance and efficiency within the Technical Support Centre
Monitoring maintenance, use and repair performance against set targets
Undertaking regular meetings, training and counselling sessions for all direct reports, soliciting feedback from support units on operations and requirements
Contributing to team meetings, offering suggestions and ideas to underpin key purpose statement
Responsibility for developing and maintaining positive relationships with customers (management and staff) and ensuring high level of satisfaction with technical support services
Taking responsibility for multi-shift staff within multiple states
Working with Consultant/Services group to ensure proper handover to Support
Responsible for annual reviews, goals and development plans of technical support direct reports
Provide standby, public holidays cover and after hour service as needed to meet business requirements
A strong Customer Service Management track record with at least 5 years’ experience in a similar role, ideally from an Enterprise Support Centre background, with demonstrated management techniques and technical support process methodologies
Staff management and development experience including performance and incentive planning, people management, leading, motivating and supporting a team
Case management skills including ongoing and proactive workforce planning based on call volumes, staff outages, escalations etc
Exceptional communication skills, verbal and written with a strong attention to detail
Ability to diagnose or understand customer’s technical problems/requirements and devise a suitable technical solution
Proven ability to understand and drive customer satisfaction key motivators
Demonstrated ability to interface directly with customers on a wide range of technical and operational issues
High level of competency within a Windows Operating and Application environment
Operational statistical analytical ability using applications such as Excel etc
Related IT degree/ related field preferred or minimum 5 years work experience in like field

Senior IT Support Operations & Data Center Engineer Resume Examples & Samples

Provide third-line support of office infrastructure for end-user support teams
Offer hands-and-feet support of office infrastructure for other IT teams
Communicate with vendors and other IT teams for problem resolution
Coordinate and troubleshoot third-line issues in the server room, physical network, video conferencing, and printing
Help with hardware procurement related to office IT bailouts for moves and expansions, as well as ongoing maintenance of office infrastructure
Serve as a key technical engineering resource for all office projects, including new offices, moves, expansion, refits, and integrations of offices of acquired businesses
Provide day-to-day operational support of our Brazil data center, including rack and stack, physical troubleshooting, and general support
Be the key contact for the data center account manager on day-to-day operations
3+ years experience in IT industry with either a Linux background or multi-platform background including Linux, Mac, and Windows
Specific, relevant experience beyond general IT support
Excellent communication skills with technical and non-technical audiences
Project leadership experience is a plus
Ability to work on your own on a daily basis while following strategy and referring to leadership when appropriate to solve problems
Fluent verbal and written English skills; intermediate Spanish skills are a major plus

Technology Support Operations Resume Examples & Samples

Serve as the helpdesk’s first level of response; provides technical support via email, in-person, or over the phone
Uses the breadth & depth of technical knowledge to solve complex problems
Prioritize incident tickets and document all pertinent end user identification information
Perform hands-on fixes at the desktop level, including installing and upgrading software; Installing hardware, printer management, hard drive imaging, configuring systems and applications
Support users experiencing difficulties with audio/video carts, or network connectivity – escalating issues when required
Assists the department of Information Technology with the day-to-day functions, including but not limited to: general inspections, computer and mobile device maintenance, configuration, installation, deployment, and repair
Significant experience in hardware, software, and network troubleshooting in a Windows/Mac environment preferred; A+ certification a plus
Proficiency in Mac or Windows operating systems and PC hardware, printers, scanners, and other desktop peripherals; the Microsoft Office 2010 productivity suite (particularly Excel, Outlook, and Word), Microsoft Windows, and Mac OS X
Ability to work independently, on multiple concurrent projects and tasks, and in a fast-paced environment
Good oral and written communication skills; strong customer service and problem solving skills
Ability to work in 24/7 shift environment

Futures & OTC Support Operations Resume Examples & Samples

Make History: Be part of the launch and success of this strategic utility business
Play a key role in the evolution of the utility: Innovate and develop best practices for the entire industry
Gain recognition and build on your existing success: Become part of a highly respected team and revenue center
Apply your knowledge: Innovate and develop best practices for the entire industry
Bachelors Degree or equivalent industry experience
0-3 years Capital Markets experience
Will hire recent college grads
Knowledge of CCP Exchange Portals
GMI knowledge
Intellimatch knowledge
Basic Accounting
Perform all tasks in line with Standard Operating Procedure docs (SOPs) within the internal or market deadlines
Escalate capacity concerns to management team to ensure tasks can be shared or delegated across the rest of the team
Monitor controls and checks associated with tasks in SOPs to ensure accuracy of data, escalate any issues and near misses to management, work to reduce risk at every opportunity
Work with management team to ensure that SLA breaches and/or performance issues are closed out in a timely fashion
Prioritize root cause analysis and implement fixes to prevent issues reoccurring
Strive to exceed agreed SLAs wherever possible and provide excellent level of support
Work to reduce risk at every opportunity by adhering to risk and control policies, highlighting control gaps, escalate risks and suggesting improvements to processes
Work closely with retained teams, especially client service to ensure the speedy resolution of issues and queries
Maintain and monitor a query/workload tracker close out tasks or issues within agreed framework escalating where necessary
Play a key role in shaping requirements
Maintain a keen interest in the current Industry landscape

Senior Sales Support / Operations Analyst Resume Examples & Samples

Financial analysis and modeling including pipeline, sales cycle and deal metrics
Interacting with Sales Operations Executive and other Sales personnel
Report creation and analysis
Go-to-market Sales Enablement

Technical Support Operations Resume Examples & Samples

Diagnose, prioritize, troubleshoot and resolve incidents; route/assign tickets if necessary
Log all contacts and document all the activities and results within the incident management tool
Resolve helpdesk requests e.g. Outlook issues, Operating system issues, printer, Standard software, and Antivirus
Adhere to established Service Levels Agreements and follow-up on the ticket in a timely manner
Rapid troubleshooting of hardware and software issue escalations
Root cause analysis in problem solving
Generate and process trouble tickets and participate in the Change Management process
Assist with process development and improvement to include technical documentation
3 years Diploma or university degree in Computer Science
Proven track record in hardware, software, and network troubleshooting in a Windows/Mac environment preferred; A+ certification a plus
Proficiency in Mac or Windows O/S and PC hardware, printers, scanners, and other desktop peripherals; the Microsoft Office 2010 productivity suite, Microsoft Windows, and Mac OS X
Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
Knowledge on ITIL Framework and Terminologies

Senior Sales Support Operations Representative Resume Examples & Samples

May coordinate others activities
HS diploma/GED required
3+ years of computer experience
3+ years of Analytical experience
1+ years of Excel experience intermediate level
1+ years of Outlook experience intermediate level
Health and life insurance
Knowledge of medicare and medicaid in Hawaii
Working in a fast paced environment and ability to multitask while remaining on track with projects
Able to prioritize time effectively
Able to make quick decision without direct supervision on occasion

Manager, Enterprise Support Operations Resume Examples & Samples

Supervise staff, including: establishing and communicating performance expectations, providing positive and constructive feedback, determining training and development needs and conducting on-the-job training. Conduct Individual Development Reviews. Make hiring, discipline and/or termination decisions
Stays current on the latest technology. Maintain on-going education, both company-provided and personal, and networks with peers in the industry. Attends seminars, subscribes to publications relating to existing and planned systems, and evaluates new technology concepts and innovations
May work nights, weekends, holidays, and early/late hours to implement, upgrade or resolve critical system failures with minimal disruption to end-user services
4-5 years IT Helpdesk/Desktop Management experience
5 years hands-on technical experience in a PC LAN environment
Proactive, results oriented with excellent customer service skills
Superior communications, planning and organizational skills
Strong Knowledge of Microsoft products, OS and applications
Strong Knowledge of Networking Routers, Switches, VOIP, Firewalls etc
Experience running desktop operations in a large environment a plus
LI-AC

Seller Support Operations Manager Resume Examples & Samples

Degree Qualification in business or management desirable
Demonstrated ability in managing reporting and analysis
Demonstrated ability to put team priorities into a larger business context and make difficult tradeoffs caused by new or changed business goals and/or resource reductions
Understanding of Lean and Six Sigma and a keen interest in and familiarity with technical systems
Advanced knowledge of Excel is required for this role
Strong presentation skills and the ability to motivate and inspire large groups of people are a must
Project Management experience preferred
Proven ability to make and implement decisions
Proven ability to build relationships quickly
9-10+ years successful experience in Operations Management in a contact centre environment
Demonstrated ability in developing and implementing new strategies and procedures

Seller Support Operations Manager Resume Examples & Samples

Manages a team of up to 180 headcount consisting of team managers, supervisors, technical advisors and associates
Has an in depth aptitude to do root cause analysis, with focus on specific detail and triggers, and derive key tactical and strategic actions and solutions to improve seller/customer experience
Motivate employees to achieving the perfect seller interaction, service level agreements and targeted quality and productivity goals
Coach and develop associates, tech advisors, supervisors and managers on career paths for internal promotion and job enrichment opportunities
Identify system and process improvement opportunities which will directly influence the seller experience
Facilitate programmatic transition to operational “go live” status
Manage and coordinate change management initiatives
Implement communications strategy across the site
Participates in recruitment and selection activities including role modeling through hiring decisions and processes
Manages performance and behavior of direct reports through effective 1:1 meetings, coaching and mentorship
Maintains a positive and professional demeanor always portraying the site and company in a positive light and effectively managing sensitive issues
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures · Degree Qualification in business or management desirable
3 - 5+ years successful experience in Operations Management in a contact centre environment
Experience in managing remote/virtual teams across different geographic locations/countries desirable

Oracledirect Support Operations Resume Examples & Samples

Proven leadership experience within a sales support environment
3-5 years experience in supporting sales organizations
3-5 years experience supporting and training on Oracle applications both to team and end users
Ability to work professionally and independently in a team environment
Ability to develop good rapport and build strong relationships with customers, team, and partners
Ability to articulate technical and theoretical concepts at all levels
Self-starter with excellent organizational, administrative and interpersonal skills
Strong problem solving/analytical/critical thinking skills
Ability to multi-task and work in fast paced environment
Experience in troubleshooting and critical incident management
Proven experience in effective project and task management
Experience supporting Windows O/S and Microsoft applications, Oracle Base Image applications
Extensive experience using and supporting current mobile technology solutions in a corporate environment (Apple products, Android, etc.)
Excellent oral & written, interpersonal, and communication skills
BS Degree or equivalent experience (5+ years of related experience in corporate computing environment)

Business Support Operations Specialist UK & Ireland Resume Examples & Samples

High level of pro-activeness and initiative with potential to innovate
Ability to work towards and achieve targets and deadlines
Experience in Economics or Financial field
Higher education degree in Economics or other relevant area

Support Operations Engineer Resume Examples & Samples

Build, maintain, extend and support Qlik Global Support platform and systems
Troubleshoot issues, disturbances and failures in platform and systems, and work with internal and external stakeholders to restore functionality
Work proactively to prevent failures and disturbances in platform and systems
Handle change requests from Support technicians and stakeholders, and investigate, suggest, test, implement and document them
Analyze business requirements and translate them into technical solutions like adapt to emerging technologies and necessary changes in solutions
Training and education of internal team members in using platform and systems
Server virtualization – VMWare, Hyper-V or similar technologies
Private, hybrid and public cloud technologies – VMWare, Azure, AWS or similar vendors
Microsoft Windows Server installation, maintenance and hosting
Installing and configuring 3rd party software stacks and technologies
Scripting technologies
Understanding of n-tier architecture
Customer centric support skills
Computer networking and routing skills
LI-PRI *LI-SB

Project Support Operations Coordinator Resume Examples & Samples

Progress Reporting – Understands methods and techniques for reporting progress and financial conformance against an agreed plan
Programme Management – Knows the principles, methods, techniques and tools for the effective management of a programme of projects and related activities through to the successful achievement of planned business benefits
Presentation Technique - Has Methods and techniques for delivering effective presentations
Corporate, Industry and Professional Standards – Is aware of the specific standards associated with the IT practitioner's current role. Examples: health and safety standards, departmental programming and accessibility standards, organisational network performance standards, service desk procedures, corporate quality and change management processes,

Senior Analyst, Global Support Operations Resume Examples & Samples

Own and run the Salesforce Product End of Life program, engage with Product Management on each EOL, understand impact to and alternatives for customers, gain exec approval, manage communication and provide customer feedback to Product teams
Further develop the EOL program through automation, improved reporting, greater accountability with sales and improved engagement with Product teams
Expand EOL program to other areas of the business notably Marketing Cloud
Manage Org Migration program, moving customer orgs (akin to Accounts) from one instance to another
Project management for customer org migrations including reviewing requests, scheduling and execution. Work closely with AEs, CSMs, Support and Product teams to successfully execute migrations
Run reports and manipulate date to solve business problems and to measure success for various programs and projects
Manage projects related to integrations of new acquisitions and new products to our support organization
Provide project support for our Top Case Driver program to drive product enhancements and to improve support case deflection
Track and provide regular status updates to executive leadership and business owners on key projects / initiatives
Provide support and help maintain data related to programs related to capacity planning, productivity management and headcount tracking

Customer Support Operations Executive Resume Examples & Samples

Assist Sales & Marketing to renew and follow up the agency agreement
Managing Novation agreement. Ensure all are in order and renew before expiry
Customer Audit & Visit – Assist Sales & Marketing / Customer Service team to coordinate and arrange customer visit and plant audit
Degree holder in Economics/Business Administration or Diploma in Business management
Must have at least 2-3years’ experience in Customer Service / Support team
Good interpersonal communication and interactive skills to maintain effective working relationships
Customer Service oriental, Problem Solving, Resolving conflict, Anlayzing information and Multi tasking
Pro-active / creative

Business Support Operations Specialist Resume Examples & Samples

Danish / Finnish / Swedish / Norwegian: fluent
Good numerical and analytical skills
Basic knowledge of financial concepts
Effective problem solving and organization skills

Support Operations Manager Resume Examples & Samples

Transforms functional requirements into development projects
Works closely with Support Team and dev lead to implement web user interface and functionality for our sites
Has understanding of code (mostly HTML5, LESS CSS, and JS) which is deployed to high visibility websites
Has understanding of design implementations for web use
Tests out and verifies pixel perfect design and functionality for our website
Manages estimation and scoping of web projects
Works on a team which follows fast agile, iterative process

Assistant Advertisting Support Operations Manager Resume Examples & Samples

Verify and produce on air logs and ensure that they contain correct program information and commercial content
Lead and effectively direct all advertising duties to maximize inventory and revenue potential
Provide assistance as needed for all processes as it relates to program formats, programming, reports for sales and other groups within established time parameters
Check reports for future broadcast logs and communicate inventory availability or programming conflicts to station
Oversee team of 2-5 Inventory Specialists
Develop and grow staff through training and strong leadership

Loan Trade Support Operations Senior Analyst Resume Examples & Samples

Validation of loan documentation for accurate trade settlements
Manage periodic rate changes, rate rollovers, advances, collateral, invoicing, repayments, and other loan agreement inquiries
Report monitoring and reconciliations
Analysis and resolution of operational problems
Presentation skills, confident and client focused
Able to manage own time and know when to escalate
Previous experience within a secondary loan trading

Senior Manager, Tech Support Operations Resume Examples & Samples

Monitors customer service productivity in accordance with establishedpolicy to assure adherence as well as completeness in all customertransactions
Prepares, analyzes, and manages operation through statistical analysisof activity
Plans, develops, and administers customer service programs inadherence with national and system customer service objectives
Conducts regular meetings with Customer Care Supervisors to maintaintwo-way communication and achievement of departmental objectives
Ensures competence and continuity of qualified management andfrontline staff through optimum selection, training and development,appraisal, and motivational techniques
Manages customer service-based training and standards certification.Works with team to ensure excellence in customer service with everycustomer contact. Manages the performance and development ofsupervisory staff
Consistent exercise of independent judgment and discretion in mattersof significance

Support Operations Manager Resume Examples & Samples

Identify opportunities to reduce effort for our Customers and Support teams by analyzing available data. Recommend changes and then lead project through to implement changes and measure effectiveness of the project
Test and validate business reports for accuracy and low effort
Update and improve operational reporting for Customer Success and Support Teams
Using ideas and lessons learned from external sources (books/blogs/other systems/past experience etc.) suggest how those ideas can be integrated into our systems. Present recommendations to leaders and then work to get these changes implemented

Advertising Support Operations Manager Resume Examples & Samples

Oversee growing team of approximately 4-6 people
Monitor team performance and conduct routine appraisals
Provide sales support and resolutions to problems in relations to traffic and copy
Manage the processing of accurate and timely Daily Logs for the station

Support Operations Manager Resume Examples & Samples

Minimum of 6 years’ experience directly managing support operations in government and commercial defense markets. · Demonstrated knowledge of support operations processes and related systems including subcontract management, logistics, supply and asset management
Knowledge of Microsoft Office (i.e. Word, Excel, PowerPoint and MS Project)
Working knowledge of the Federal Acquisition Regulations (FAR)
U.S. Citizenship status is required as this position needs an active U.S. DoD Security Clearance as of day one of employment
Must have held an active Secret Security Clearance within the last 24 months
Experience as a Support Operations Officer, Logistics and/or Administrative Officer
Experience in material management programs, including Maximo
Experience in working on various contracts with the U.S. Government
Experience with program management body of knowledge
Possess current DoD Secret Security Clearance eligibility

DPS Windows Support & Operations Lead-plymouth Resume Examples & Samples

Lead 2 to 6 person teams weekly
Participate in Task Assignment Manager Rotation Day time Coverage M-F (3 week Rotation)
Act as a Daily Escalation point for team task members, Clients and other Infrastructure teams
Incident Responsibilities
5+ years of experience with Wintel Server 2003/2008/2012 Support experience
3+ years of experience working in an environment that serviced/monitored 500+ servers
Previous experience as a manager with direct reports
Strong ability to research and learn new products and skills as required

Support Operations Manager Resume Examples & Samples

Responsible for both driving and working with other Support Leaders to meet service levels, productivity, ASA, and other top Support KPIs by region
Analyze overall support operations to generate insights and reporting to both identify and execute on transformation and operational improvement initiatives
Leads the Workforce Management group to improve the customer experience and reduce expenses, by applying WFM concepts and best practices that optimize forecasting, scheduling and resource utilization
Assists with the process including tracking, reporting, and coordinating department expenditures
Collaborates with all other CX functions and partners (IT, Program Management, Self-Service, Biz Ops, and Program Management) to gather operational information and facilitate execution of operational initiatives
Facilitates proper handling of executive complaints to ensure optimal resolution, communication to all , and timeliness
Attend & represents Support Leadership in various run-the-business meetings where Support knowledge of operations is required
Assists with coordination and organization of the Senior Support Leadership by performing various administrative functions including staff meeting and QBR agenda, tracking, reporting, and communication of top actions/initiatives
Ability to read, write, speak, and understand English
Ability to analyze and interpret data and to make recommendations based upon analysis and expertise
Ability to develop and conduct formal presentations on issues or findings in assigned areas or subjects
Ability to manage multiple projects and tasks
Ability to work well with people from all levels of organization, many different disciplines and varying degrees of technical and business experience
Ability to lead and inspire direct reports

Ghrs, Product Support Operations Manager Resume Examples & Samples

Manage a team of Product Support Analysts and oversee the hiring, onboarding, training and development of team members
Work with the Global Product and Business leaders to drive testing and operational projects for multiple HR systems
Assist team members with complex system issues as they arise. Coach, develop and provide feedback to improve team performance
Build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress
Proactively engage other regional Product Support Leads to share best practices, simplify internal processes and ensure consistency among regions
Development, analysis and improvement of new strategies and procedures with the ability to develop, plan, and implement short- and long-range goals
Solve complex customer issues and drive operational excellence in everything we do. This includes creating processes and procedures, then automating them to improve efficiency in our day-to-day tasks and projects
Owning key operational metrics, supporting in-depth business reviews and communicating to senior management
Lead the roll out of new tools and systems to HR teams including execution of testing, and training tasks
Communicate effectively across teams to meet project timelines and deliverables
Contribute to the strategy and execution of program deliverables. Vocalize team challenges and successes, and use those to recommend changes to program design
Have a “hands on,” “roll up your sleeves” mentality
Candidate should have college degree or similar qualification
6 – 8 years of relevant experience
Knowledge of HR systems
Systems support experience, previous participation in system testing and system implementation activities a plus
Customer service orientation with a demonstrated desire to exceed expectations – ability to serve multiple customers
Consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail
Knowledge of PeopleSoft or other ERP system experience – HR, digital document management, Salesforce, or timekeeping system background a plus
Self-directed and capable of working effectively in a dynamic environment

Support Operations Analyst Resume Examples & Samples

Outstanding communication skills, including the ability to speak and write in fluent English
Six Sigma, LEAN, or other process improvement certifications
Collecting and analyzing the data trends and making key recommendations to the business on improvements to enhance the business processes which result in higher level of customer and employee satisfaction
Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
Successfully engage in multiple initiatives simultaneously

IT Digital Solutions Support & Operations Technical Lead Resume Examples & Samples

Provide technical guidance for the support and application maintenance team
Drive, troubleshoot, and address critical production issues
Work closely with vendor and lead key technical decisions. Clearly articulate decisions to business partners, support, and leadership team
Lead web operations, online store transactions management, content authoring support, and environment management
Ensure team provides the highest level of customer satisfaction
Be an expert in the Digital Channel /B2B /eCommerce support
Effectively engage with both IT teams & business leads
Leverage industry best practices of customer support using effective digital channel support tools - monitoring, analytics, FAQ, call center issues tracking, and knowledgebase
Analyze critical incidents, problem trends, and boundary changes to build an industry standard support structure
Lead and manage suppliers. Ensure suppliers meet Agilent's quality requirements
Ensure support receives sufficient documents and knowledge transfer to the project team
Ensure the team leverages industry digital standard tools and automation processes wherever possible
Bachelor’s Degree in Computer Science, or equivalent plus minimum 8 years of relevant experience in the associated discipline
Have extensive experience with web support, online store transactions management, content authoring support, and infrastructure management
Strong competency on J2EE web platforms, Oracle Weblogic application servers for building and deploying enterprise applications and services, online store solutions, search engines, performance, and deployment toolsets
Have experience with Oracle WCS/WCC, ATG commerce, database, and Endeca search integration
Excellent problem solver with strong analytical skills
Good understanding of how the TCP/IP layers operate, know difference between routers, firewall, CDN, cloud, and VLANs
Ability to work well under pressure. Has experience dealing with production outages, understanding of customer impact, and guiding the support team through escalations
Ability to work well with offshore team members/suppliers
Demonstrated clear and crisp communication skills, both verbal and written English

GBS Ts-sales Support Operations Senior Analyst Resume Examples & Samples

Performing process review, GAP & trend analysis to identify causes
Coordinating with respective business areas to correct/amend discrepancies and improve the process to maximize efficiencies
Working with Sales, Sales Support & TMG business lines to reduce exceptions and improve timeliness

Assistant Advertising Support Operations Manager Resume Examples & Samples

2-5 years Broadcast TV or Radio Traffic inventory management experience
Meticulous attention to detail, organizational, communication skills and accuracy
Ability to prioritize and work effectively under tight deadlines
Must have the ability to handle multiple tasks
Problem-solving skills and ability to work through challenges methodically
Ability to work independently, as well as be a strong part of a team
Work under deadlines and manager a staff of 4-8 people
Bachelor's degree preferred but not necessary

Senior Production Support Operations Analyst Resume Examples & Samples

Activities that contribute to the day to day running of IT infrastructure technologies; managing the life cycle of delivering standard components in IT, including component installation, maintenance and decommissioning
Backup and recovery capacity for any of the IT infrastructure component areas including computer servers and storage support, network and security administration, database administration, web administration and data center management
Project work such as implementation of new technology infrastructure to support new business initiatives, including infrastructure deployment or upgrades, testing and roll-out of configuration, application and operating system upgrades, deployment of security hot-fixes and patches, addressing Audit and Regulatory requirements; communication with vendors and liaison with other IT teams
Provide IT support services, maintain the production environment and work with other IT departments to ensure the delivery of requests
Identify production issues, take support calls and manage production incidents from inception to resolution, working with application developers or engineers to ensure solutions meet long term goals
Become subject matter experts, leveraging in the delivery of the firm's IT strategy, either within a narrow business focus or broadly across the firm
Excellent client relationship skills and a solid understanding of the IT business
Acts self-directed, performing day to day tasks and providing administrative support
Coordinates support activities for major systems and sub-systems
Monitors one or more applications and systems within their area of responsibility and responds to escalations
Delivers on multiple operational functions; participates in complex projects, and assigns resources and activities as required; responsible for the completion of a phase/task or project
Setting priorities for day to day tasks for yourself and supporting lower levels of support
Provides short-term strategic input weeks and months in advance
Understands business functions related to technology deployed
Extends knowledge and develops expertise in specific systems and business areas
Builds awareness of technical and business drivers and strategies that drive the direction of the department
Oracle Retail Merchandising System 14.1 or earlier version #1 priority
Must have a good working knowledge of ITIL best practices in your past experience
Undergraduate degree or equivalent, and 5 - 10 years of applied technical experience
Strong experience with production support systems
Good experience in supporting retail systems
Must have participated in a new production rollout from planning with architecture through dev, QA/UAT to Production rollout
Experience in supporting a DR “Disaster recovery” environment
Experience in application and OS patching and validation afterwards
Candidates must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes; this applies to both technical issues and process issues
Retail Back Office
Retail Store Inventory Management: “RSIM”
Retail Invoice Matching: RIM
Retail Returns Management: RRM”
Oracle Retail Integration Bus (RIB)
Retail Oracle Sales Audit: RESA or ORSA
Expert level skills in supporting Java applications on WebLogic platform
Strong working skills in UNIX systems and Windows Server OS
Extensive knowledge of Oracle Database, PL/SQL, J2EE, Apache, IIS, and Load Balancing
Experience with Java based code fixes
Experience using tools with UNIX Shell Script and Windows PowerShell Script
Good understanding of TCP/IP networking protocols, SFTP/SSH, SSL certification, and network/application security
Strong understanding of “ITIL” best practices and process improvements
Strong analytical skills, specifically around trends analysis and performance and availability monitoring
Experience with Oracle SOA Suite and OSB
Familiarity with application monitoring tools like HP Sitescope, BPM, and Big Brother
Strong understanding on required Infrastructure requests, system configuration, performance, DR net new Infra projects
Understanding of Oracle backend support, experience with deploying application changes
Deep knowledge in front to back end connectivity, load balancers, firewall rules, nodes design

Sales Support Operations Analyst Resume Examples & Samples

This position is responsible for system administration of PRM (Partner Relationship Management), and manage HDS and Partner user access
Support HDS and Partner users on Partner portal and PRM. Work with Helpdesk and GPO (Global Partner Organization) to resolve issue
Support and administrate Partner Funding Programs including MDF
Support and administrate Partner Programs including Rewards, Scholarship, and Services Program
Conduct analysis of Partner and Alliances programs
Support the Asia Pacific Partner & Alliances team on operations of Alliances business
Administrate Partner Agreement library
Maintenance of Asia Pacific Partner database
Administrate Partner training qualification including scholarship, exam voucher and maintenance of Partner training qualification database
Administration support to Partner Operations team
Adhere to and institutionalize company policies and procedures

Director, Sales Support & Operations Resume Examples & Samples

Represents the DSC in sales order and service delivery process development and deployment
Directs and aligns sales support team / resources to minimize sales team involvement in post-sale order issues and order cancels
Creates or modifies business operations and processes to maximize sales order through-put and increase installs (connects)
Designs, modifies existing procedures and processes to reduce order rejects and re-work
Partners effectively with regional operations, BSC and BOC teams to design and implement business processes and operations
Identifies marketing prospects to implement lead tracking initiatives

Support Operations Specialist Resume Examples & Samples

Close interaction with Business (Advisory Business Support Team) and IT Services Technical teams to ensure the quality service
Re-creation, analysis, troubleshooting and diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms
Keep track and keep the Advisory Business Support Team informed of ongoing development, live service status, upgrades and planned outage etc
Maintain contact with the Analytics and Bi Services Team for Tableau application status, upgrades etc
Develop, maintain and support data movement scripts (SSIS) and scheduled jobs
Accountable for ensuring all incidents and problems related to the service are resolved within agreed SLA’s regardless of which IT function is responsible to resolve
Execute defined responsibilities using IT procedures where required e.g
AD Group creation/management
File share management
User Management (user creation, access rights, deletions)
Tableau application set up for new clients
Maintain all documentation in appropriate repository
Identify opportunities to enhance the support processes for an application or reduce manual intervention required via more automation
Maintain contact with peers in IT Services functions (particularly Production Services) to encourage cross functional teaming and knowledge sharing
Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences
Is able to plan, schedule and monitor work activities in order to meet time and quality targets
Development/Support Experience/Knowledge in either Spotfire or Tablo
Demonstrable knowledge of SSIS/ETL
Experience with SQL T-SQL, SSIS and Scheduled Jobs
In-depth knowledge of Stored Procedures, SSIS and Data Transformation Services
Ability/Experiences in working with different teams to get the things done and updates the stake holders in a timely fashion
Understanding on the procedure to carry out activities like AD Group creation, User Management (User Creation, Access rights, deletion etc)
Experience in working in a virtual environment
General understanding of various IT Process/Security concepts followed in EY
Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies
Good understanding of E&Y and ITIL process/guidelines for Incident, Problem and Change Management
Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications
Degree in Computer Science or related discipline
Fluent in English language, written and verbal
5+ years of experience in IT any disciplines

Production Support Operations Manager Resume Examples & Samples

Provides management oversight of Production Support staff supporting business lines and application portfolios
Directs teams in executing scheduled production tasks according to guided procedures and knowledge articles
Prioritizes the workload and shift distribution of Production Support personnel
Reviews and refines training programs for Production Support staff
Supports the team’s operational and strategic planning, including fostering innovation, planning projects, organizing and negotiating the allocation of resources
Takes accountability to manage to financial and budgetary targets
Establishes and maintains regular written and in-person communications with the organization's executives, department heads and end users regarding pertinent application support activities
Analyze work efforts to identify key trends and take actions to improve accuracy and efficiency
Develops and implements Continuous Service Improvement activities
5+ years’ experience in Production or Operations support
Experience in Workforce and Workload management
Basic familiarity with technology including distributed systems, network and infrastructure
Planning, forecasting, and scheduling workload
Problem analysis and incident resolution
PC skills and MS Office Suite experience
Bachelor’s Degree in Computer Science, Information Systems, Mathematics, Engineering or related field
10+ years working in a production support environment, with a minimum of 5 years of management and leadership experience
5+ years client management experience
Proficient in UNIX, shell scripting, SQL, JAVA, Middleware, Oracle and Sybase Databases, application monitoring tools, and Remedy

Manager of Customer Support Operations Resume Examples & Samples

Demonstrated experience communicating across departmental boundaries to ensure collaboration, efficiency and service excellence (i.e. interdepartmental communication)
Demonstrated people management skills
Strong personal drive and ability to see projects through to execution in a matrixed environment
Competency in MS Office Suite, budgeting tools, call center tracking tools, ad hoc reporting tools, resource management tools
Experience in large, complex organization or corporate structured environment

Ebusiness Support & Operations Manager Resume Examples & Samples

Implement eBusiness services Service Delivery Team KPI adherence reviews as defined by the Axis business and reporting the results to management with improvement plans as required
Coordinate with teams to resolve Incidents and Service Requests which have not met service levels or have resulted in business disruption or dissatisfaction
Ensure ownership of Incidents and Service Requests by the eBusiness services support group
Monitor and manage communications of major incidents to clients and internal management
Ensure all high impact or customer priority Incidents and Service Requests adhere to standard documented escalation guidelines
Ensure all work assigned is performed in accordance with client SLAs and management priorities
Ensure the ongoing resolution of aged Incidents and Service Requests assuming the role of an escalation point where additional information or activities are preventing resolution
Develop and complete regular process effectiveness and adherence to audit plans as required, ensuring that results are reported effectively to Process Owners and internal management
Assist in the creation of new documentation as required by the business need or changing customer circumstances which requires the adjustment to existing documented procedures
Ensure the formal review of customer surveys and take proactive measures where further actions are required to ensure the completion of contractual services and achieve results within established ABB goals and benchmarks
Establish professional relationships with key clients to ensure customer satisfaction with Axis Support interactions
Manage internal projects relating to enhancements to the Axis operational infrastructure, liaising with key stakeholders including internal teams and external vendors
Drive continuous improvement processes to promote operational excellence within the eBusiness services support group

Senior Manager, Client Support Operations Resume Examples & Samples

Identify, develop, and refine key reports that assist the Client Support team in accurately measuring performance, customer satisfaction, response time, and other key performance indicators important to the department’s ongoing success
Develop and maintain a metrics dashboard that provides real-time (or near real-time) data on case aging, caseload, or noteworthy trends
Collect, monitor and report key client support metrics for all clients
Deploy new information and analytics capabilities in partnership with IT
More effectively manage risk by implementing early warning mechanisms so that corrective measures can be taken if processes break down in the client experience
Design client satisfaction feedback practices and aggressively gather data for analysis and continuous performance improvement
Oversee business requirements for client-facing technologies and systems. Evaluate the current infrastructure, understand and analyze market requirements, implement change to the strategic support model ensuring Blackboard’s leadership in enterprise customer service operations
Build processes to ensure that the CRM system effectively manages client information
Assess, define, and implement changes to data gathering techniques, including the Blackboard CRM, Wiki, and Escalation processes to improve customer self-service capabilities
Create services on Behind the Blackboard that will allow clients to manage their own specific account and implementation information
Excellent interpersonal and communications skills, both written and verbal
Ability to lead a team and manage multiple resources and projects in a high-interrupt environment
Client oriented business experience - worked for service oriented organization(s) and had responsibility for overseeing delivery of products/services to clients
Experience developing and identifying critical business requirements to be incorporated into established business processes to support the client experience
Established leadership/management skills and ability to work cross-functionally with multiple channels

Support Operations Consultant Resume Examples & Samples

On Track for a Bachelor's degree
0+ GPA preferred
Microsoft SharePoint design required
Microsoft Office experience needed - specifically Word
Web designing experience is desired
Comfortable working with multiple groups
Negiotiation skills
Time Management skills
Strong communication skills - verbal & written

Program Manager WW Handmade Seller Support Operations Resume Examples & Samples

Managing Cross-Functional Relationships: Influence and/ or direct cross-functional teams at Amazon that represent the front line of seller contacts
Strategic Relationships: Improve Handmade Seller Support operations by building new relationships, leveraging existing relationships, and/or driving operations improvements and innovation
Candidate must be fluent in English
5+ years of relevant program /project management experience
Strong business judgment with a track record of delivering results
Exceptional interpersonal and communication skills, including strong writing and speaking skills
Ability to manage multiple projects – track record of ruthless prioritization, planning and leadership at scale
Proven experience developing key processes and procedures that facilitate efficient planning, reporting and control processes
Demonstrated experience gathering and analyzing large amounts of data and delivering continuous business improvements
Global experience across several markets
Contact Center (Phone, email, chat support) support experience
PMP or similar certification preferred
Demonstrated experience managing virtual and distributed teams
Passion for delivering exceptional seller experiences; proven ability to provide the voice of the seller
Superb conceptual thinking, analytical and problem-solving skills. Highly comfortable mining, synthesizing and summarizing data
Ability to think strategically and produce tactical plans to execute that strategy, with excellent attention to detail
Six sigma, Kaizen, Process Improvement experience
Program management skills include collecting business requirements, reviewing specifications, analyzing cost/benefit of project selection, and communicating results throughout the organization

Business Support Operations Specialist Resume Examples & Samples

Good organization skills and sense of ownership
Good communication skills, customer focus
Proactive can-do attitude
At least 6 months experience in Customer facing / Financial position

Senior Sales Support Operations Analyst Resume Examples & Samples

BS in Accounting and or Finance
Minimum 3+ years’ experience supporting a high performance sales team
Demonstrated ability to work

Assistant, Executive Support & Operations Resume Examples & Samples

2-4 years of administrative experience preferred
Experience in education preferred
Belief in our diversity core value and commitment to continued growth and development
Ability to work independently and effectively in a fast-paced, deadline-driven environment and to juggle several projects at once with a spirit of flexibility and positive outlook
Desire and commitment to working behind-the-scenes and supporting a team
Strong customer service ethic required
Strong critical thinking, written, and interpersonal communication skills necessary
Familiarity with managing confidential information and ability to exercise discretion required
Preferred proficiency in Microsoft Office Suite, Exact Target, WebEx, and online travel and expense management software

100

Director, Student Support Operations Resume Examples & Samples

Will roll up their sleeves and take ownership
Has experience in improving processes, project management and leading change
Can create systems requirements documents
Is technically and analytically minded
Can effectively communicate and be comfortable both in the academic world and in a fast-growing, ever-changing organization
This is a client-facing role that requires being able to balance multiple projects and priorities with a good degree of attention to detail
5-7 years’ experience in an operations or project management role
Strong project management and organizational skills required
Strong skills in Salesforce strongly preferred

101

DC Support Operations Manager Resume Examples & Samples

Minimum 5 years of related work experience required. Managerial experience in an automated warehouse/distribution/store/manufacturing environment preferred
Bachelor's degree in relevant field of study or equivalent years of related work experience required
Proficiency with Windows, Microsoft Word and RF Warehouse Management systems
Demonstrated ability to effectively run multiple warehouse operations
Demonstrated ability for independent decision making without immediate directorial feedback
Ability to read and comprehend blueprints and sketches required
Overnight travel required
Generally works four ten hour shifts per week but works additional days as needed

102

Senior Sales Support Operations Specialist Resume Examples & Samples

Attend customer meetings and make clear presentations of our commercial models and their relative benefits to the customer
Provide first level opportunity qualification in terms of commercial modelling, with support from the local Finance manager and RSOM
Fluent in English & local language
Degree qualified Graduate, preferably in business or finance
3 - 6 years commercial finance experience in IT or Telco sector
Working knowledge of US GAAP, revenue recognition and SOX
Highly proficient in Microsoft Excel to a high standard capable of producing complex financial models
Self-motivated and capable working in isolation, as well as being a strong team player
Ability to manage and drive change – an agent of change
Influencing skills at all levels of the business
Excellent communication – written & verbal
Excellent business acumen and judgment and demonstrated ability to work closely and build sustainable business partnerships with Sales organizations
Confident dealing with matrix management structure
Ability to be a agent of discipline and process enforcement

103

Business Support Operations Resume Examples & Samples

High level of accuracy with good attention to detail
Ability to take ownership and responsibility
Proactive, can-do attitude

104

Director Regional Patient Financial Support Operations Resume Examples & Samples

Serves as an expert consultant to executive leadership on major and highly complex healthcare issues with strategic importance. Provides leadership and direction for the department in accordance with the overall strategic direction of Finance
Communicates information strategically, delivering results-oriented messages. Actively monitors operational and financial performance to anticipate and meet the needs of leadership. Drives for changes in work products and processes that will improve departmental efficiencies and effectiveness. Applies thorough understanding of key business processes to effectively anticipate and address the longer-term implications of decisions/actions. Manages all steps of major projects or processes and adjusts planned approach as required
Fosters a positive and proactive work environment, emphasizing respect for individuals, high standards of quality, customer service, innovation and team work. Fosters strong results orientation within department by motivating staff and holding them accountable to meeting customer needs and organizational goals. Facilitates the ongoing learning, well-being, professional satisfaction and development of staff through training, work assignments, increased responsibility/autonomy and mentoring
Partners with local and regional leadership to find new ways to enhance financial products and services. Understands interrelationships among systems and processes across functional areas to redesign processes improve efficiency and ensure optimal results. Identifies and communicates opportunities for change to improve performance
Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees
Minimum eight (8) years of directly related financial experience with analytically challenging projects
Minimum three (3) years of general management experience
Master's degree highly preferred
CPA highly preferred

105

FP&A Director, Support & Operations Resume Examples & Samples

Provide outstanding financial business partnership to senior the Support and Operations leadership teams
Develop and maintain a financial review rhythm that will enable a predictable and recurring process that delivers high visibility into the financial performance of the businesses to leadership
Help Support and Operations executives manage their budget in the most efficient way by anticipating needs and influencing correct investment decisions
Identify, build, and manage key business metrics that provide additional insight into our Support revenue streams and cost infrastructure, helping in the optimization of inventory at our foreign stocking locations, and into our product costing, proof of concept units forecasting, while ensuring solid cash flow forecasting and tight fiscal responsibility
Lead all financial related initiatives for the Support and Operations organizations, while owning and performing the standard financial processes: planning, budgeting, forecasting, monthly close variance analysis for CFO reviews, ad-hoc financial modeling and analysis

106

Team Lead, Global Support Operations Resume Examples & Samples

Establish and track team goals for your responsible vertical and work with the GSO manager and team members on strategies for executing, measuring progress, and communicating results
Provide mentorship, guidance and career development to members of your team while removing roadblocks and encouraging innovative solutions
Use data-driven strategies and well defined KPIs to measure your team's success and drive improvements
Interact extensively with the Business Intelligence PM, the Workforce Strategy PM, our key legal stakeholders, and the GSO lead to strong ensure progress is made on key team initiatives and goals
Extensively communicate roadblocks and results upward and downward and set clear expectations for your team
Leverage skills across cross functional teams to move roadblocks and empower individuals to execute and deliver results on initiatives that drive goals forward while mitigating competing incentives and risk
B.A. or B.S. degree or higher
4+ years of professional experience in operations, people management, or business strategy and prioritization
1+ year of people management experience
Experience leading large-scale projects from inception to completion

107

Business Analyst Support Operations Resume Examples & Samples

Participates in defining and evaluating business requirements for WFR Support operations
Evaluates Workforce Ready Support data and business processes to recommend enhancements to current practices and efficiencies based on analysis
Define and measure business performance, includes data modeling to evaluate customer usage patterns, impact on customer success and revenue opportunities through enhanced service offerings
Lead efficiency and process enhancement projects
Work within cross-functional teams to ensure proper integration of internal systems
Compile, analyze and track operational data/metrics
Provide high level and detailed reporting and analysis to operational teams and management
Adhere to all guidelines, policies, and procedures within the department and the company at large
Maintain a high level of confidentiality related to all proprietary and financial matters of the company and our clients
Strong working knowledge of support systems including Salesforce.com, Jira, and Workforce Management
Expert skill level with data analytics tools including Excel and BI dashboard tools
Familiarity with MS SQL tools
Strong and effective organizational skills
Ability to effectively manage multiple work assignments and lead projects
Ability to work well individually and within a cross functional team
Effective time management & communication skills
Bachelor’s Degree in Business, Finance, Accounting or MIS required
Previous support center operations experience preferred
At least 2 years experience as a Business Analyst in a SaaS environment preferred

108

F-sustainment Support & Operations Planning Project Lead Resume Examples & Samples

*Must be a US Citizen or legally authorized to work in US as a permanent resident. This position is located at a facility that requires special access.***
Bachelor's degree from an accredited college
Logistics project lead experience and understanding of key government Integrated Logistics System (ILS) elements to be able to integrate these elements developing Weapons Systems Sustainment Technical requirements
Experience leading and coordinating principal and major suppliers and perform technical evaluations, fact-finds and assist as the technical lead in negotiations, authorization to proceed and execution of the Weapons Systems sustainment contracts
Demonstrated experience performing Sustainment projects and studies across various programs/functions
Experience defining and incorporating sustainment technical requirements and management data in support of developing sustainment data packages, briefings, and CONOPS
Experience presenting to a diverse audience ranging from entry to executive level
Experience with sustainment business processes and integration with the sustainment elements required
Experience with military service joint operations and structure required
Baseline knowledge of sustainment elements and Performance-Based Logistics (PBL) Concepts
Knowledge and experience with F-35 sustainment processes and supporting organizations, particularly Training Systems, Supply Chain Management, Support Equipment, Autonomic Logistics Information Systems, Joint Service Technical Data, Sustainment Business Operations, Sub-Contract Management, Contracts, and Estimating
Working knowledge of business and financial operations and data analysis. Experience in Department of Defense projects and operations, especially United States Air Force (USAF) and/or US Navy, in an integrated project team (IPT) environment desired. International experience with sustainment, logistics, or distribution systems desired
Must be proficient in Microsoft Office tools

109

Manager, Enterprise Support Operations Resume Examples & Samples

BS in Computer Science or business related curriculum
2-4 years IT Helpdesk/Desktop Management experience
LI-AM

110

Assistant Advertising Support Operations Manager Resume Examples & Samples

Provide timely communication and expertise to sales managers and account executives
Excellent communication skills and organization skills
Broadcast TV or radio Traffic/Inventory Management experience is required

111

Support Operations Coordinator Resume Examples & Samples

Produces computer generated and manual customer correspondence, (e.g. non-covered
1-3 years of customer service experience and/or training required, or an equivalent combination of education and experience
Knowledge of contract coverage, including systems and appliances
Math skills
Knowledge of AHS policies and procedures
Computer skills (Microsoft Word, Excel, Outlook)
Adapt to a fast-paced environment

112

Cib-global Fixed Income Cash Middle Office Trade Support Operations Resume Examples & Samples

Administer client fundings in conjunction with the front office via the middle office trade affirmation process
Ensure all purchased claim portfolios are properly loaded into the database and sent to the relevant servicer
Ensure all final deal settlements are reconciled, reviewed and authorized by settlement date and confirmed with the client
Review all client claim recalls and enter them appropriately into the proprietary database
Review all active client contracts and relevant contractual stipulations as they relate to the deal and ensure a complete understanding of the related operational impacts
Ensure all outstanding put-back receivables are tracked and ultimately resolved with the client
Partner with the relevant external servicer in support of media requests, legal issues, payment inquiries or claim status inquiries that may arise
Administer stamp duty incurred on claims purchased in Queensland and South Australia in conjunction with Deloitte Tax Services
Maintain regular meetings with the clients and external servicers in conjunction with the front office
Maintain monthly Fail Receivable and Put-back/Seller Recall Reporting
Process all client direct payment checks and wires in conjunction with the servicer and transaction mgmt team
Administer Quality Control testing in conjunction with the servicers across the Collections Litigation, Sworn Documents and SCRA work streams
Assist in the production of a monthly reporting presentation for review with the front office
Assist in all compliance and regulatory reporting requirements in support of the line of business including
Maintenance of US LOB business-related licenses, bonds, registered agents and foreign qualifications across most of the 50 US States
Servicer oversight including review of servicer performance both on site in the form of audits and remotely in the form of performance reviews and other types of remote due diligence which will require management and participation in monthly teleconferences and metrics reporting
Client related due diligence audits
Sworn Document processing via DTS and Intralinks
Customer complaint administration and reporting
LPS Legal Document review and follow up
Accounts Payable oversight and tracking for the LOB via Concur or Epurchase
Maintenance of LOB sales related documents and sworn documents
Assist in the tracking and updating of LOB policies and procedures
Ability to multitask and to work under pressure, prioritizing duties according to risk and client profiles
Excellent communication and interpersonal skills, ability to partner with teams across Operations, technology, finance and the front office
Demonstrate the ability to identify issues and escalate timely while understanding potential risks and looking to mitigate control gaps where necessary
Proficiency in Excel, Word and PowerPoint a must
Experience in an operations role a plus

113

Malware Support Operations Intern Resume Examples & Samples

Security Data trend analysis linked to large corporate environments
DB Query management & Data extrapolation for analytics
Exposure to McAfee Product environment and utilizing the know-how for data security analytics
Cadence with Data Security Researchers for Analytical offers – customer facing deliveries
Maintain a dirty network and malware harvesters and Scan Rig ( access to a fully functional Lab)
Liaising with malware analysts and senior researchers, writers and other internal stakeholders, using your expertise to help interpret malware research and draw inferences about current malware trends and their impact in specific environments
Understand McAfee’ products and latest technologies and how they can be leveraged to protect corporate environments in the most efficient manner against the latest emerging threats
Keep abreast with latest market trends on breaches and major security events
To produce analytical reports that can reach a highly technical as well as an executive level audience
Own and curate a portfolio of high-quality analytical research reports ensuring quality, completeness and timeliness
Maintain and manage a malware lab environment involving malware hunting and replication, use of sandboxes and different malware manipulation and intelligence portals

114

Program Manager Global Support Operations Resume Examples & Samples

Own and run the Salesforce Product End of Life program, engage with Product Management on each EOL, understand impact to and alternatives for customers, gain exec approval, manage communication and provide customer feedback to Product teams
Further develop the EOL program through automation, improved reporting, greater accountability with sales and improved engagement with Product teams
Expand EOL program to other areas of the business notably Marketing Cloud
Manage Org Migration program, moving customer orgs (akin to Accounts) from one instance to another
Project management for customer org migrations including reviewing requests, scheduling and execution. Work closely with AEs, CSMs, Support and Product teams to successfully execute migrations
Run reports and manipulate date to solve business problems and to measure success for various programs and projects
Manage projects related to integrations of new acquisitions and new products to our support organization
Provide project support for our Top Case Driver program to drive product enhancements and to improve support case deflection
Track and provide regular status updates to executive leadership and business owners on key projects / initiatives
Provide support and help maintain data related to programs related to capacity planning, productivity management and headcount tracking

115

User Support & Operations Specialist Resume Examples & Samples

Respond to user inquiries with high quality, speed, and accuracy
Work directly with users to resolve their issues
Identify user trends, identify bugs, and work with cross-functional partners to implement change
Use market specific knowledge, signals and insights to develop scalable solutions to support our global community of users
Advocate for users across all markets
Gather, analyze and utilize relevant data to develop ways to improve the overall support experience
Use problem solving skills to resolve large and complex business problems
2-3 years of prior experience in Customer/Technical Support
Strong technical aptitude and attention to detail
Excellent interpersonal and written communication skills
The ability not to be deterred - and the charm to pull off being persistent without being annoying
Empathy with a knack for understanding what a user really needs and why they need it
Passion for providing top-notch customer service
SaaS and consulting experience a big plus

116

Customer Support Operations Manager Resume Examples & Samples

Experience conferring with diverse technical and functional groups at all levels of the enterprise to develop solutions and address issues
Strong understanding of Service Desk and customer service principles
A clear understanding of computer systems and corresponding support requirements
Advanced reasoning, math, and language skills
5+ years of experience combined operational experience in information technology or healthcare, or healthcare applications support
Experience with direct customer interaction, operations management, and personnel management desired
Experience conferring with technical and functional experts at all levels of the enterprise in a problem-solving environment
Demonstrated experience creating and leading communications with direct reports, senior leaders, business partners, vendors to ensure collaboration, efficiency, and service excellence
Ability to work in stressful situations
Competency in basic PC use and required tools

117

Customer Support Operations Technical Analyst Intern Resume Examples & Samples

Good understanding of customer support business operations
Good understanding of ServiceNow Platform
Ability to troubleshoot and configure customer applications on ServiceNow platform
Exposure to working with customers on key maintenance projects
Experience in Shell Scripting or Windows Scripting
Advanced MySQL Experience
Advanced Unix/Linux System Administration or Windows Server Adminstration experience
A fundamental understanding of CMDB
Understanding ofSimple Network Management Protocol (SNMP)

118

Senior Support Operations Manager Resume Examples & Samples

Act as a key player in establishment and execution of strategic and tactical operational initiatives
Lead programs targeted to support of an Operations initiative or Support Delivery organization, driving resolution of problems, change in strategic direction, optimization of operational effectiveness, communication, compliance, quality, systems rollout, education/training coordination, liaison activities between cross-functional entities and other Business entities
Assure all related activities are delivered in a manner consistent with customer service and quality focus
Participate and/or initiate strategic, as well as the tactical, policy, workflow and performance standards development/implementation
Program management of key operational programs and lead new functions / capabilities within the customer support organization
Assess current systems, best practices, quality, service and introduce improvements to ensure operations stays in line with growing Business needs
Creative ability in identifying and presenting story opportunities that appeal to target audiences
Represent Support Operations and interface effectively with cross-functional teams, senior-level business executives and Customers
Minimum of 15 years of support services experience, including Customer Support operations and support delivery
Ability to support or manage and implement project tasks/projects. Ability to influence and leverage behavior for benefit of the project
Ability to work independently and in a team environment. Ability to set clear direction by defining goals and priorities, and evaluate/support the business needs
Strong documentation and presentation skills; Creative thinking and willingness to work hands-on to deliver impactful outcomes
Excellent problem solving, interpersonal communication a strong requirement
Demonstrates critical thinking skills, assimilates and implements new information rapidly and thinks strategically
Gathers and analyses data to understand the pros and cons of different decisions and options
Must have a desire for achieving excellence in customer satisfaction and support service delivery
Goal driven, self-motivated, persistent and professional
Experience working in a fast-paced, team environment
Must have a career growth mindset. Looking for challenges and potential career growth opportunities leading to management role. Prior experience in people management is desired - ability to hire competent performing people, taking responsibility for decisions and actions, manage functional responsibility and directs the work of others, and challenges employees to take responsibility for their performance / development

119

Manager, Technical Support Operations Resume Examples & Samples

Manage a team of technical resources to support proactive engagement with customers related to planned maintenance activities; Work allocations and performance management of technical team members. This role will manage a team across multiple support sites in US (Orlando, Santa Clara, San Diego)
Mentor and train a team of technical resources to support technical maintenance projects for ServiceNow Customers. This requires good understanding of underlying ServiceNow platform and collaboration skills working with engineering and security teams
Provides SME support on technical maintenance projects working with Customers related to ServiceNow platform improvement initiatives. This will include reviewing the project plans, test plans, working with cross functional teams, manage readiness and execution plans, providing status and detail of each project to the leadership team
Work with internal stakeholders within Customer Support – Support delivery management, Customer Operations and training department to review and gather feedback on customer communications technical projects and planned maintenance activities
Support and Administer Internal Systems and Tools required to manage customer communication projects. This role will require engagement with engineering teams to work on enhancements to the tools
Manage build cycles with engineering and release teams; Documenting business use cases and requirements for tools enhancement. Ability to understand current system capabilities and define roadmap of tool improvements will be critical. This will include leading requirements sessions, documenting use cases, and enhancements stories for the tool engineers to improve the Tool
Help design an effective, long-term communications strategy to engage with multiple audiences across a variety of mediums and channels
Lead ongoing external customer communications, including Wiki posts, newsletters, proactive messaging, etc
Strong presentation skills and the ability to interface effectively with cross-functional teams, senior-level business executives and Customers
Drive as a key subject matter expert in the development of projects for the technical support engineer and customer support experience
Representing global support with other company functions to represent support in key company programs
BS/BA degree in computer science, engineering or related discipline
Minimum of 10+ years of technology experience, including technical support, engineering, or professional services
Experience with the ServiceNow platform or other cloud based platform
ServiceNow System Administration certification and/ or ServiceNow Application Development certification
Experience working in an Agile development environment
Excellent problem solving and interpersonal communication and presentation skills a strong requirement
Requires the ability to change the thinking of, or gain acceptance of, others in sensitive situations
Demonstrates strong project management capabilities

120

Business Support Operations, Cash Analyst Resume Examples & Samples

Daily monitoring of IGF Bank Accounts
Posting Dealer payments to IGF's portfolio system
Apply unpaid Direct Debits
Monitor and allocate unallocated funds
Raise refund requests/payments out to Business Partners or other IBM departments
Perform Daily and Monthly Cash reconciliations
Support accounting ledger reconciliations
Produce measurements and manage controls
Keep daily contact with Account Specialists and Business Partners
Inform and escalate to the management team situations requiring management action
Understand process changes and perform tasks accordingly
Keep the Work Instructions up-to-date to reflect process changes
Provide support during peer reviews, corporate audits and external audits
Take part in special projects and other tasks as assigned
High level of accuracy with good attention to details
Good teamwork and collaboration skills
Ability to take ownership and responsibility
High level of proactiveness and initiative with potential to innovate

121

Business Support Operations Analyst Resume Examples & Samples

Writing test scripts that cover business requirements both in terms of system functionalities and real life business cases
Executing test cases and validating that the code changes affecting the Custody applications comply with the business requirements of the given projects and small enhancements/corrections. Any issues raised during UAT must be escalated and solved as to not impact BAU, not other processes or clients
Performing/reviewing client/sub testing according to requirements and timeframes agreed with counterparties
Conducting STP analysis assigned by the team leader/team manager
Operational expertise in Asset Servicing is preferred
Languages: fluency in English, other language(s) is an asset

122

Americas Service & Support Operations Manager Resume Examples & Samples

Define, communicate, and analyze key inputs/outputs of Americas Service & Support KPI’s
Partner closely with Sales, Service, and Support leadership to understand & manage data mining requests/needs and providing clear business analytics as outcome. Drive consistency & accuracy of data across the region
Ensure year-over-year profitability growth within the Americas Service organization including discount strategies, pricing strategies, bundling strategies, etc
Measure and report Service, Sales and Support productivity across the Americas region
Monitor and Improve Total Rewards program that is tied to performance business objectives. Continually work to optimize and analyze cost/benefit
Partner closely with finance partners to build & own annual AOP plans – assumptions, headwinds, tailwinds, resources, etc
Develop and implement a robust instrument “buyback” strategy
Act as the Americas liaison for translating global PPI/CAS projects and best practices into the region
Drive operating mechanisms for the region quarterly, and as needed, to ensure business performance
Experience managing in a matrix environment, cross-functional teams
Bachelor of Science degree in Finance, Management, Economics, or related field
5 years relevant experience in business or Life Science industry, or a combination of relevant education or professional experience will be considered
Minimum 7 years of Finance, Service/Sales Operations, Project Management, or Field Service Operations experience required
3-5 years of general management experience desired
MBA with 5+ year’s relevant experience in business or Life Science industry

123

Web Developer, Support Operations Resume Examples & Samples

Assist business users with writing requirements documents and functional specifications
Develop and support various web-based applications per specifications or Requests for Change from users or the extended team
Manage and administer SAP Ariba Customer support team web-based infrastructure and tools
Assist with development and administration of key customer support metrics via BI tool
Participate on cross-functional project teams
Troubleshoot Customer Support platform and tools issues as reported by internal and external customers
Evaluate new technologies
Strong understanding of relational data and experience with SQL
Strong HTML web page development skills
User interface design experience
Experience designing secure Internet applications and an appreciation of the OWASP Top Ten security risks
Some experience with and/or understanding of JavaScript, jQuery, PHP, .NET, CSS, JSON, XML, REST APIs, and responsive design
SAP Business Objects design and reporting or experience and understanding of data warehouse reporting a plus
Git version control system experience a plus
SAPUI5 experience a plus
Experience implementing and customizing search engines a plus
Strong ability to evaluate and learn new technologies
Experience with knowledge management or knowledge-centered support (KCS) initiatives a plus
Highly motivated individual with excellent problem solving skills
Minimum four years’ experience with scripting languages

124

Systems Support & Operations Specialist Resume Examples & Samples

Monitoring & troubleshooting of the Brokerage & Trading (system operating processes, network services and hardware systems)
Troubleshooting of problems reported by other In-House departments
Interact with various levels of the organization to communicate problem status and resolution
Testing the functionality of various internal system interfaces
Day to day maintenance of internal processes
Good working knowledge of UNIX operating systems
Good English communication skills oral and written
Motivated to learn
Previous support related position experience
Previous experience in the financial industry
Previous programming experience, e.g. use of shell/bash script, perl, python or php

125

Senior Customer Support Operations Resume Examples & Samples

Design customized solutions and execute the solution by leveraging SFDC and other toolsets
Demonstrate understanding of business drivers and how they influence the Salesforce design
Assist in defining required features and mapping Salesforce features to client business processes
Serve as a subject matter expert on SaaS technology
Map and load data into Salesforce
Build and manage dashboards, views, and reports
Design and develop workflows and assignment rules to automate manual processes
Participate in the creation and documentation of end user requirements of new and/or existing customer application implementation projects
Create and maintain system-related documentation, such as business requirements, process flows, data maps, configuration worksheets, etc
Train internal customers on Salesforce in relation to their business processes and best practices
Manage task-level budget/scope to ensure project success and project profitability; tactfully work with stakeholders to address out of scope requests
Direct accountability to lead a team
Develop and implement strategies to standardize CSO responsibilities
Standardize business processes
Work closely with the ATR, BGA, and D&S customer support teams to improve service levels and maintain customer commitments
Execute strategies to link and partner CSO with other functions within Honeywell

126

Director of Support & Operations Resume Examples & Samples

Drive cost management, vendor management, and operations management
Focus on best practice support metrics, productivity and execution excellence. The candidate must have relevant operations experience, where they have built global support functions
Review current support organization and processes and develop a plan to implement a sustainable and cost effective support strategy for our increasing customer base
Work with leadership team to identify, communicate and provide ongoing support of clear leadership vision and objectives, ensuring they are fully understood by all of the Customer support analysts
Ensure a library of support KPIs to measure customer support analyst performance and customer happiness
Work with our customer success team to ensure successful customers and high NPS ratings
Provides management-level direction and guidance regarding policies, procedures, workflows, customer service quality, and training needs
Works with internal team members to identify opportunities to build efficiencies within the organization
Manages stellar coordination and communication activities with customers, regional project teams, and customer success leaders about any planned and unplanned outages, fixes or release capabilities to be delivered, including their full impact and timing
Drives the implementation of a best in class case management and support operations infrastructure that enables scale and world class execution resulting in optimal customer response and satisfaction with our support services
Partner with Customer Engagement Managers on individual accounts during escalations
Provide timely and proactive communications on significant issues and developments
Set and report on goals and performance metrics on a weekly, monthly and annual basis
Responsible, as a consolidated escalation point, for overall customer solution support
Participate in annual budget planning for the global support organization to enable goals of the Customer Success Organization
Drive continuous improvement across organization
Lead a team of highly technical support engineers to provide an exceptional customer experience
Enhance existing support strategies and develop new strategies to improve customer experience and contact deflection
Determine appropriate staffing models to meet business goals
Hire, mentor and coach team members to increase their effectiveness as well as employee engagement
Work cross functionally to modify processes and tools to improve quality of services and the customer experience
Manage and diffuse escalations within expected time frames
Manage all aspects of software upgrades from a support perspective
Serve as the support operations leader for commercial software & analytics offerings
BS Degree in Computer Science or related field, or equivalent experience
10+ years of total experience in technically complex product support environments, including software development lifecycle
Experience with power plant operations and management systems, trading & risk management systems
Entrepreneurial mindset, passionate about driving change/influence across cross functions
Proven client engagement capability at both executive and plant operator levels across diverse cultural environments
Demonstrated ability to lead, influence and achieve results in a highly matrixed environment
Strong technical (software & infrastructure) skills
Passionate about driving customer satisfaction and experience
Ability to work effectively in a matrix organization
People management and influence management
Personal accountability to own and drive issues to resolution across multiple teams
Experience working with power plant employees and the power generation segment
Understands business objectives and drives specific tasks required to meet the objectives
Understands GE's products, capabilities and limitations in sufficient detail to be able to solve customer issues in a timely manner
Customer-first attitude
Customers determine our success
Learns and understands the business vision and openly and consistently follows it
Works proactively with all team members to share knowledge
Displays good interpersonal skills - is accessible and approachable
Anticipates customer needs and ensures that they are met
Measures processes and performance through the customer's eyes
Communicates messages clearly and concisely
Builds loyalty and commitment

127

Logistics Support Operations Manager Resume Examples & Samples

Excellent leadership, verbal and written communication, analytical, and interpersonal skills
Proficient in Microsoft Office software including Microsoft applications
Minimum ten (10) years of experience in logistics, purchasing, supply chain management, major subcontracting management, or similar work with at least three (3) years in a managerial role
Proven and verified GCSS-Army experience and training preferred

128

Retail Site Support Operations Delivery Manager Resume Examples & Samples

Relevant Customer Service knowledge
Fluency in Polishand English languages
Able to demonstrate awareness of business needs; ability to provide quality customer service; ability to problem solve customer issues
Proven Experience in Customer Service or similar service orientated environments
Strong and proven relationship management skills
Strong and Decisive decision making skills
Good time management and organisation skills

129

Retail Site Support Operations Delivery Manager Resume Examples & Samples

The initial focus for the post holder will be to support the CSM with developing and embedding the team in an evolving and dynamic environment. They will also be responsible for developing talent within the team. The Ops Manager will also be responsible for identifying process inefficiencies and proposing solutions
The post holder will lead a team of Customer Facing (CF) and/or Customer Service Support (CSS) Customer Service Representative (CSR) teams who support inbound and outbound customer contacts
The purpose of the CSR Teams is to respond to customer contact or support queries relating to BP’s products, services and marketing operations, including sales order processing and complaints handling in an efficient, cost effective and customer responsive manner. Customer contacts will vary from phone, fax, email, written requests and communications
Customer Facing CSRsCustomer Facing CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually manage customer expectations through various contact channels. CF CSRs are the first point of contact for BP telephone based enquiries
Minimum of 36 months previous experience customer service skills in a service or comparable industry
Experience in complex and system orientated environments is essential
Must demonstrate a strong understanding of customers’ needs / behaviours
Excellent written/oral communication skills both in English and Hungarian
Ability to build and maintain effective working relationships across matrix organisations
Ability to develop and retain people
Demonstrated process thinking and experience with a strong focus on continuous improvement
High Level of IT proficiency in Microsoft packages
A reasonable level of Strategic thinking and how to convert into tangible operating actions is desirable

130

Applications Support Operations Master s Intern Resume Examples & Samples

Proven ability to build effective working relationships as well as strong interpersonal skills
Ability to learn quickly and experience producing high quality work in short periods of time
Pursuing a master's degree in business, healthcare administration or related

131

Senior Support Operations Manager Resume Examples & Samples

Oversees and maintains the Workforce Management (WFM) Platform utilized for forecasting, scheduling, tracking, monitoring and reporting the daily/monthly technical support engineer schedule adherence
Oversee process and execution of dispatching incoming support incidents to appropriate technical support engineering teams
Lead a team of customer care agents and drive workforce and incident dispatch process across all global support sites
Identify, improve and implement changes to processes and procedures involved in any of the WFM tools, software, functions, or policies
Makes recommendations to assist in achieving service level objectives and make decisions with regard to team resources ensuring that appropriate productivity levels are maintained within the team based on forecasted volumes
Familiarity with call center technology, Workforce Management software, and strong skills in conducting systems analysis and in troubleshooting, knowledge of WFM solutions software like Genesys WFM, Aspect, Calabrio, etc
Understanding of call volume forecasting and the ability to analyze historical data to create accurate forecasting

132

Sales Support Operations Analyst With Spanish Resume Examples & Samples

University degree - economic background would be a plus
Fluent in Spanish (written & spoken) & English
Strong organizational, multi-tasking, and time-management skills as well as excellent communication skills; technical focus

133

Customer Support Operations Manager Resume Examples & Samples

Lead in promoting ease to our partners in customer support transactions
Ensure performance metrics of the contact centers are met consistently, including adapting to a changing environment
Build positive and consistent customer experience via the voice channels
Be creative and proactive in making change happen to improve the experience of customers as well as handling operational situations
Work closely with different business functions to implement programs and gain insights to ensure efficient operations, i.e. Lower contact rate
Align teams to in-country support objective and customer experience concepts that improve the company value proposition, and related processes
Work across the customer experience local and regional team on projects to keep adding value to Grab
Analyse customer metrics and recommend changes
Ability to handle difficult issues and manage in changing environment
Work with a range of verticals (eg. Payments team, DLR) in relation to CE-related processes that require Finance or Audit interactions

134

Director of Technical Support & Operations Resume Examples & Samples

Provide leadership to a DevOps Team that encompasses Architects, Engineers, Product Managers and Support Analysts to meet the needs of the organization by maintaining a high level of service availability. Performing quality reviews, managing operations, and operational issues
Move teams from reactive monitoring to proactive monitoring to improve system availability
Experience in working in a DevOps culture
Big data experience - API engineering, virtualization, containerization
NoSQL experience with a preference for MarkLogic
Statistical and Quantitative Analysis of xTB data sets
Capacity planning experience in a Big Data environment

135

Senior Manager, Customer Support Operations Resume Examples & Samples

Minimum of 2 years as a manager at Hootsuite or a related industry; 5+ year externally working in a call center workforce management environment servicing multiple SLAs and varying KPIs (3 - 5 years of leadership experience),
At least 3 years of Telephony configuration/routing/skilling experience
Strong understanding of workforce management concepts, including staffing, scheduling and attendance administration
Strong leadership skills in order to motivate, develop, empower, and energize those with whom s/he works
Determine customer support operational strategies by conducting needs assessments, capacity planning, and cost/benefit analyses; defining customer requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews
Workforce planning and management, establishing real-time monitoring and routing practices along with communication channels in the operations centers to ensure dynamic management of service levels
Monitor Workforce Management Intraday to see actual results as the day progresses and reforecast service level, ASA, and occupancy as schedules and forecasts change
Work with regional managers to create schedules based on interval staffing needs and ensure advocate adherence
Lead a global team of multi-skilled and varied individuals in the successful management of Hootsuite’s Customer Support business
Management of Hootsuite’s offshore support team

136

Customer Support Operations Assistant Resume Examples & Samples

Data collection for KPI reporting and tools handling
Function’s web page maintenance
Planning and co-ordination of admin activities
Excellent knowledge of SAP Business Objects
Excellent knowledge of Office 365 tools and report generation
KPI generation & dashboard - Excel & Tools
Inventory Asset management of HW, laptops etc
Support tasks to planning function in terms of data collection for KPI reporting and tools handling
Function’s web page maintenance - Portals
Capex Management
Team events
CoDe
General Scripting & User Interface knowledge for KPI & Dashboard reporting
General Customer business & protocol understanding

137

Manager, Business Support & Operations Resume Examples & Samples

Lead, develop and motivate 10 salaried and 20 hourly Cast Members within the Department
Oversee all aspects of Business Support & Operations, including Travel Account Operations, Dining, Cruise Activities, In Room Gifts & Amenities and AbD Operations
Develop & maintain strong relationships with both Shoreside & Shipboard partners
Manage the Travel Account Operations Department conducting procedural audits, journal entries, reconciliations and knowledgeable of PCI compliance, Sarbanes-Oxley and Segregation of Duties processes
Manage operational procedures to ensure timely processing of all Guest & Travel Agent financial transactions
Manage both the Travel Agent and Guest databases in the appropriate systems
Responsible for all dining assignments, fleet-wide
Responsible for the administration of all pre-reserved inventory for all Cruise Activities, fleet-wide
Oversee the inventory, logistics, warehousing, distribution and sales of DCL Gifts and Amenities
Responsible for the inventory management, pricing adjustments, and all product builds in Seaware as required to maintain Adventures by Disney operation
Drive system enhancements and testing efforts for Disney Cruise Line and Adventures by Disney
Solid oral and written communication skills including the ability to create executive presentations
Ability to influence change and create effective partnerships
Ability to work a flexible schedule, including weekends, evenings and holidays
Decisive with the courage to influence thinking at all levels
Work with a high level of attention to detail with excellent follow-up skills
Ability to be a self-starter with minimal supervision or follow-up
Ability to work well in a fast-paced environment, successfully meeting deadlines
Proficient in SeaWare, Business Objects, SAP, Microsoft Office applications
Proven proficiencies in Financial Planning & Analysis, Management Accounting, Audit & Review, Staff Management and Regulation Compliance

138

Public Sector Support Operations Director Resume Examples & Samples

Internal and external reporting
People and organization structures
Performance management
Cash flow optimization and the use of capital
Building and maintaining cost-effective controls
Developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities
Preparing and presenting complex written and verbal materials
Defining resource requirements, project workflow, budgets, billing and collections

139

Business Analyst, Support Operations Resume Examples & Samples

Pro-actively monitor production support systems to identify areas for improvement
Maintain dashboard of reports for Support management team and develop ad-hoc reports as needed
Ensure operation process and procedures for support systems are well documented
Building strong relationships with internal stakeholders and external partners
Management responsibility for a technical writer whose goal is to increase self-help resources for both Infoblox customers and employees
Publish content to the customer portal

140

IT Support & Operations Technician Resume Examples & Samples

Minimum 1 year experience with customer service in a corporate/business environment
Experience working with customers on technical challenges
High School diploma or GED with some technical training or equivalent experience
Knowledge of Personal Computer (PC) hardware and software (Microsoft OS and applications), and LAN/WAN
Must be willing to accept available shift assignment based on TAC hours of operation

141

Seller Support Operations Manager Resume Examples & Samples

3 - 5+ years successful experience in Operations
Proven ability to create & sustain high performing teams
Developing and implementing new strategies and procedures that drive our seller experience
The ability to interpret reporting and analysis to drive operational and seller solutions
Project Management experience

142

Mortgage Client Support Operations Manager Resume Examples & Samples

Manage a team of Mortgage Client Support Team (phone based and operations staff) who take/make calls to brokers, staff and customers
Manage the collation of any systemic issues, manage resolution and escalate for resolution as required
Manage any mortgages retention activities that are completed within the team
Manage Call Calibration for Retention calls with Operations Quality Assurance and Control (Manilla)Manager the Broker Assist phone line and related processes
Manage the proactive follow up of any items received via group email boxes or queues which are managed within team
Manage the Broker Software Audit Process including accreditation queries/password resets from Brokers & BDM’s
Manage Product & Policy exceptions including escalations
Assist with complex scenarios including escalations to The National Head of Credit
Manager the submission/checking of changes to living expenses for approval from the National Head of Mortgage Distribution
Ensure proactive communication to all areas within Retail Banking that have raised issues and concerns
Work with Strategy and Planning to ensure adequate reporting is put in place to keep staff informed of progress of issues and any escalations
Develop and review service levels with key internal stakeholders and ensure adherence to these measures
Escalation of issues as required to ensure queries are acted upon within suitable timeframes
Lead a team who provide SME support and guidance to front line sales and service staff within Retail Banking
Complaints management and resolution
Manage the identification of root cause of systemic issues and provide to the Service Delivery Managers for review of processes
Act as a point of contact for escalations from Mortgage Sales & Distribution Staff
Continual review of how processes can be optimized
Responsible for cross-skilling staff within team to ensure all staff can assist with all product issues to ensure this unit is scalable as Retail Banking continues to grow

143

Director of Sales Support & Operations Resume Examples & Samples

Develop world-class sales support function that enables the sales to grow
Resolving deviations of data and / or information between mutual agreements and schedules
Ensure smooth cooperation between departments
Set up, implement, and adapt SLAs
College education
Technology-savvy (exceptional understanding of relevant technology tools
Native English. Spanish fluency is an added value
Global premium brand
Purpose driven company
Growth company
Growing organisation

144

Support Operations Integrated Specialist Resume Examples & Samples

Coordination and completion of the denial process, interfacing with clinical advisors and physician reviewers to ensure timely completion of denials
Coordination of physician review scheduling including gathering of clinical information, scheduling appointments, tracking internal process to ensure a timely completion of physician reviews. This also includes gathering data for report purposes
Coordination and completion of internal and external file preparation for audits. This includes NCQA, URAC, CMS and other audits
Coordination of day to day administrative processes between Behavioral Health Clinician Advisors related to treatment review forms/ certification requests received through facsimile, mail or e-mail to ensure compliance with all URAC and state-specific DOI regulations
Review of incoming treatment forms and provides reviewing Clinicians with data regarding current availability of benefits, certification and claims history; track, trend, and report treatment plan review activity weekly to clinical management
Determine the needs of callers who are transferred through the provider queue and make appropriate and timely referrals to providers who request such on member’s behalf
Assist members transferred through the patient queue to obtain a listing of in-network providers and the set up initial certifications for routine outpatient therapy and medication management sessions
Assist Mental Health associates with work related questions and concerns pertaining to, but not limited to claim questions and benefit related questions and provider relation issues
Coordinate communication between provider’s office and members inquiring mental health related benefits
Assist mental health providers with online registration pertaining to their accounts
Keep records of customer interactions, recording detail of inquiries, complaints or comments and actions taken
Confer with customers via telephone to provide information about products and services
Assist with new hire training including gathering information regarding job duties, assisting with shadowing/side by sides
Achieve specific call targets to include quality, average handle time and overall customer service satisfaction
Document inquiries to appropriate departments/leads for escalation calls
Hours for this role are Tuesday-Friday from 10-6:30 p.m. & Saturday 10-6:30 p.m. CST (Saturday hours are flexible)
Proficiency in all Microsoft Office applications, including Word and Excel
Ability to juggle multiple tasks at once
Ability to exercise sound judgment and engage in ethical behavior
Minimum of one (1) year of managed care experience or related behavioral health care experience
Familiarity with medical terminology and/or ICD-9 codes

145

Spec-rep Support / Operations Resume Examples & Samples

Documents quality issues, performance measures and quality improvements for management review as required
General maintenance of accounts as required
Minimum Experience Required: N/A
Licenses/Certifications Required/Preferred: N/A

146

DPS Windows Support & Operations Lead-telecommuter Resume Examples & Samples

Help implement continuous improvement initiatives
Task Manager Oversight of one of the following tasks for a 3 week rotation
Tickets & Degraded
Service Requests
Diskspace 3
Metrics
On-call reports monitoring and proper follow up
Ticket metrics for closure and customer satisfaction
Ticket Escalations
Help with vendor issues
Engage Problem management, Delivery Services and other teams as needed for Incident Resolution
Maintain active communication with Co Task Managers to streamline cross team work i.e. incident ticket re-assignments, ticket issues, service requests, and ISSO data integrity
Maintain active working relationships with other DPS managers and teams to ensure streamlined processes and continuous improvement
5+ years of Systems Development experience
5+ years of Supporting/Maintaining Operations Systems

147

Developer Support Operations Analyst Resume Examples & Samples

1+ years of experience in development with Microsoft Technologies
1+ years of front-end development
1+ years of back-end development
1+ years of experience in T-SQL development
Knowledgeable in database normalization
1+ years of development in an agile environment
Experience in Restful API development and delivery
Experience with Angular JS
Experience with Kendo UI
Ability to troubleshoot effectively and quickly
Experience scripting with windows powershell
Effective Communication style
Ability to learn quickly

148

Customer Support Operations Manager Resume Examples & Samples

Responsible for the overall operational performance of, and daily communication with their assigned outsourced sites (contact volumes, key performance indicators/metrics, corrective action reporting, performance plans, trends, staffing, client/project content changes, etc.)
Oversee all aspects of people management within global outsourced contact centers and Fitbit Customer Support team including: recruitment, selection, training, performance management, coaching and motivation
Lead and participate in cross-functional projects within Fitbit and/or with our outsourced partners
2+ years’ experience in customer service role, ideally, managing contact center vendors in a B2C environment
Solid knowledge of Salesforce, Excel and Tableau
Project Management experience a plus
Travel internationally required monthly

149

Senior Sales Support Operations Analyst Resume Examples & Samples

Promotes and enforces data governance best practices
Manages data standards documentation and ensures alignment with defined data standards
Communicates business definitions and requirements with appropriate stakeholders and business users
Assists in triage activities for incoming requests and acts as key point of contact for tracking and assuring resolution of data issues
Works with Data Governance team and business leads to review/escalate data governance related issues and risks, and facilitates development of SOPs and SLAs
Assists with architecture, design, development, integration, performance tuning, rollout, support and optimization of internal customer’s implementation of data integration tools
Mentors internal customer's staff members in the use of tools and best practices
Excellent critical thinking and analytical skills
Detail oriented with exceptional organizational skills
Ability to analyze, translate and document business requirements into technical requirements
Superior listening, speaking and writing skills
Self-directed with the ability to manage simultaneous engagements with minimal supervision
Ability to multi-task, prioritize and manage short-term/long-term projects
Work with little supervision on a day-to-day basis
Sense of urgency and ability to set and then meet expectations
Desire to learn and develop new tools to improve business efficiency and data integrity
Professional confidence to deliver the right answer based on expertise
Business process focused – experience in Sales, Services, or Order Management required
Adept with creating presentations and reports in Microsoft PowerPoint, Excel and Word
1-2 years of experience with data analysis required
2-4 years working with Customer, Product, Asset, or Entitlement data preferred
Basic knowledge of data governance principles required
Experience with ETL tools, SQL, data quality, and/or data profiling preferred
High Tech industry experience (hardware/storage preferred)
Business and/or IS/Computer Science Bachelor's degree preferred

150

Manager, Technical Support Operations Resume Examples & Samples

In consultation with superior and subordinate supervisory personnel, develops short- and long- term goals and plans for area(s) of responsibility
Develops, secures approval of, and administers an operating budget for attainment of agreed upon goals in accordance with approved plans
Formulates policy and operational strategy for Technical Support Operations and secures appropriate approvals as needed. Develops and administers procedures necessary to implement approved policy and provides the overall direction necessary to ensure the delivery of efficient and effective area services
Hires, develops, evaluates, and (when necessary) disciplines and discharges subordinates personnel or makes authoritative recommendations in such matter
Works with appropriate members of the Technical Support team to develop function-specific orientation and training programs for area personnel
Establishes standards for effective job performance and evaluates subordinates according to such standards. Delegates these responsibilities to supervisory personnel as appropriate
Responsible for the development and maintenance of an effective organization for area(s) of responsibility, including: a) efficient work flow patterns; b) established performance standards; c) effective delineation of duties and responsibilities; d) suitable staffing levels; e) appropriate supervision; and f) systems for timely communication of pertinent information
Works with the appropriate members of the established Quality Assurance (QA) team to establish technical support specific QA guidelines
Works over time to revise those guidelines and ensure calibration among reviewers
Ensures that those standards are well understood and followed by members of technical support operations
Acts as a primary operational point of contact for any escalations which may emerge from customers, clients, etc
Participates on committees and in programs for safety, fire prevention, disaster recovery and so forth. Ensures the development of specific plans for inclusion in these programs
Serves as liaison with other organizational components; establishes and maintains the working rapport necessary to develop cooperation and effectively integrate area services into the company’s overall business fulfillment system
Receives and investigates all complaints concerning his or her area(s) of responsibility and its personnel; determines veracity of such and (as necessary) takes corrective or disciplinary action and/or prepares reply
Responsible 5-6 direct Supervisors within the Technical Support group, with oversight to 100+ Technical Support Analysts
Feedback into the budget management process
Expense management within a defined budget
Three to five years of progressively responsible experience in Technical Support operational delivery
Strong technical support operational metrics and analytics knowledge
Significant experience hiring and developing technical support staff
Familiarity with relevant Human resource policies and procedures; area-specific policies and procedures; high level of technical prowess, superior communication skills
3+ years in a Manager level role within a dynamic technical support organization – ideally leading teams of >50 support staff
Experience with creating, delivering, or coordinating the delivery and creation of technical training
Strong familiarity with a wide range of technology such as mobile devices (iOS, Android), tablets, PCs, Microsoft Windows, Connected Home technologies, Home Automation, Home Audio / Video, wearable technology, etc
Experience collaborating with, or remotely managing, technical and management staff in a geographically distributed technical support organization
Familiarity with various technology support / contact center technologies such as Computer Telephony Integration (CTI), Workforce Management (WFM), Call Recording / Screen Capture, Remote Support / Connection tools, Customer Portals, CRM technologies, etc

151

Lead Support / Operations Resume Examples & Samples

Allocate work amongst processing team(s) to ensure daily, weekly and monthly service level expectations are being attained
Subject matter expert on operational policies and procedures with main focus on overall transfer process, including ACATs, ACAT Fails, Mutual Funds and/or Non-ACATs
Must have the ability to communicate complex issues both in-writing and verbally to management and internal/external vendors and customers
Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures
Participation in various projects and/or assignments as required

152

Humint Support, Operations Resume Examples & Samples

Provide the full range of operational, administrative and support activities to identify and pursue innovative approaches on BW targets. Establish and maintain relationships with IC counterparts and/or law enforcement
Ability to analyze, problem solve, and multi-task in a high pressure environment
Strong interpersonal and communication (oral and written) skills
Ability to interact and liaise with different USG agencies at various levels
Experience with regulations governing full range of HUMINT operational activities
Experience with sensitive HUMINT capabilities, methodologies, and utilization of them
Experience preparing cables on Sponsor IT system
Demonstrated experience with operational risk assessment and mitigation
Minimum of 5 years’ experience with at least 3 permanent overseas tours providing supporting to intelligence collection operations
FTC or MOTC certified, or FBI equivalent
Experience working counter-proliferation or counter-terrorist intelligence issues on BW and BW-related target sets
Typically requires bachelor’s degree or equivalent and 10-12 years of related experience

153

Commercial Support Operations Manager Resume Examples & Samples

Responsible for managing, coaching and developing the team. Talent management is aided by the use of a call tracking database
Reviews all Wholesale Articles prior to their publication. May also write articles for publication when submitted by people outside of Wholesale Banking. Reviews Retail Articles to see if any changes need to be communicated to CCS
Manager is on all crisis communication teams representing CCS (WCCM – Wholesale Customer Communication & Impact Mitigation and SCCIM – Single Customer Communication & Impact Mitigation), sending out Service Alerts as needed
Attends meetings to review upcoming changes to SinglePoint and other TM Products to understand the potential impact of the changes to customers
Collaborates with TM Product Managers, Product Operations groups and the CCS Trainer to review and sometimes write servicing scenarios and procedures for the CCS Online Reference Database to be used in product training
Works with Product 2nd and 3rd Level Support groups to address training issues and review procedures. Attends monthly meetings where processes and issues are discussed
Involved in monitoring the Hogan Release changes to identify and communicate changes that will impact CCS or Wholesale Banking
Commercial Support team provides external customer service support for pilot customers when product is new so servicing scenarios can be documented in OLR and training for CCS is established prior to general rollout. Manger works with Product, Operations, and 2nd & 3rd Level Support groups to establish procedures
Bachelor’s degree, or equivalent work experience
Five or more years of TM Product and/or customer service experience
Two or more years of supervisory/management experience
Proven commitment to high quality customer service and demonstrated leadership skills
Excellent interpersonal, written and verbal communication skills, paired with a professional telephone demeanor, solid problem solving, negotiation and conflict resolution skills
Demonstrated knowledge of Commercial banking products (including all Treasury Management Products) and services offered by U.S. Bank
Excellent knowledge of contemporary contact center systems and procedures
A dynamic demeanor is an asset as this role interfaces with many other departments and business lines. Outstanding follow-up is a necessary skillset

154

Senior Manager Enterprise Application Support & Operations Resume Examples & Samples

Responsible for overall Level 2 Production Support for the business process within SAP’s Ecosystem
Manage all ongoing support requirements of the SAP environment. Ensure all issues and technical requirements are resolved in a timely manner, while maintaining superior customer satisfaction
Lead continual efforts to monitor and improve SAP system performance, availability, and end-user experience
Support and provide guidance to teams in Infrastructure and Data Center on SAP best practice
Delivery of support services (incident resolution, service request fulfillment, enhancement delivery, etc.) against Service Level Agreements (SLAs) and/or Key Performance Indicators (KPIs)
Review proposed changes to identify opportunities for reuse and process improvement
Manage vendors that contribute to the overall SAP infrastructure, including managing escalations to SAP or others as appropriate

155

Manager, Support Operations Resume Examples & Samples

Oversees all daily activity of the support groups – Materials Management and Sterilization Services – serving primarily the Media Manufacturing Team as well as the entire site
Preps materials, sets-up, cleans or directs the cleaning for all shifts for Media Operations
Provides services to entire site – cleaning, autoclaving, depyrogenation
Responsible for all materials for Media: ordering, cycle counts, SAP process order inputs and outputs
Responsible for department equipment – operation of washers, autoclaves, ovens
Resolves problems/ utilizes Operational Excellence tools to improve processes

156

Global Securities Operations Loan Trade Support Operations Specialist Resume Examples & Samples

Provide approval/validation of loan documentation for accurate trade settlements
Validation of loan commitments, interest payments, and fee payments
Manage team of associates to ensure accurate processing of end to end processes
Approve fundings/wire instructions while attending to dual controls
Manage operational risk
Previous experience with secondary loan trading

157

Senior Manager Sales Support Operations Manager Resume Examples & Samples

Review strategic business cases with the VP GEO Sales Ops on behalf of the RVP
Minimum 8 years’ experience in Sales Operation function, preferably 5+ years’ experience in leading the Sales Operations function in a global high technology company
Business or accounting degree required
Proven ability to translate high level company and sales goals and objectives into a strategic Sales Ops operating model
Experience and understanding of sales methodology and best practices of a high performing field sales organisation
Experience with Salesforce preferred
Advanced MS Office skills (Outlook and Excel minimum)
Substantial understanding and knowledge of
Forecasting, opportunity and pipeline management
Market trends
Experience in leading and motivating a high-performance team to align with new or different sales initiatives
Deep understanding of the sales cycle and customer purchase drivers
Experience in customer and partner direct (face to face) interactions in sales or sales operations functions
Financial analytical and decision making skills and conversant with financial modelling, business indicators, financing solutions and financial trends
Exceptional communication skills including ability to communicate new concepts when interfacing with business and sale leaders, while maintaining their respect and confidence
Demonstrates a structured, planned and proactive approach and effectively manages many priorities across the organisation and adjusts as priorities change
Strong at building and managing relationships, both internally (working successfully within the matrix) and externally (working with key partners and customers), and engaging others (e.g. at Global or Hitachi Ltd level) to ensure success
Skilled at developing and implementing clear and consistent processes, models and tools
A strong sense of urgency and ability to work in a fast-paced environment

158

Cubixx Support Operations Resume Examples & Samples

Participates in build-out, testing, and packaging of Cubixx hardware
Works in computer system software applications to maintain hardware records, create, edit support cases, troubleshoot hardware and software issues, and otherwise support Cubixx customer issues and requests
Engage in professional and successful email, phone, text and other dialogue with external entities such as customers, vendors, and resources
If a fully automated, PkMS enabled environment must be able to utilize the functions of the warehouse management system in order to perform daily tasks
Verifies merchandise received against receiving documents, notes and reports discrepancies and any obvious damages
Stocks shelves with various types of merchandise
Rotates stock based on designated stocking policies last
Prepares orders for shipment by pulling items from shelves and placing them in totes to be packed and sent to customers
Processes and performs data entry of returns, also returns merchandise to proper shelf in the warehouse
Performs daily counting and researching of discrepancies
Assists with inventory procedures as requested
Maintains a clean work area to help ensure that merchandise remains clean and to help prevent work related injuries
Complies with all appropriate policies, procedures, safety rules and regulations
Must be able to work overtime when necessary and participate in physical inventory
Have a good overall understanding of warehouse workflow and can work with minimal guidance
May perform warehouse-related tasks in a refrigerated environment for entire shift.Primary duties include controlled substance stocking, replenishment and order fulfillment; inbound receiving, and customer and vendor returns
Ability to read and understand the English language for the purpose of comparing and reading product descriptions, names and shelf labels
Ability to operate Cubixx Solutions software, salesforce.com, and other software system resources for recordkeeping and customer support
Ability to maintain confidentiality and use appropriate judgment
Ability to work well under pressure and time sensitive situations
Ability to engage in professional dialogue with Cubixx customers, vendors and resources to further Cubixx business
Must possess basic mathematical skills
Strong organizational skills; detail oriented
Basic computer knowledge preferred
Ability to operate equipment at high levels (20’-40’) such as reach truck, picker machine, forklift, etc
Must be a team player and demonstrate effective communication and problem solving skills

159

Business Support Operations Manager Resume Examples & Samples

Secure application of procedures, working methods and legislation for handling material (50%)
Guarantee availability and regular flow of handling material through operations, sales and purchases within predefined network, by forecasting needs at all business units (15%)
Secure operational optimization and quality in his/her area while striving for permanent cost reduction through the management of all handling material issues and permanent evaluation, correction and development (10%)
Build and implement the area business plan/action plan alongside the global HM strategy and recent market developments (20%)
Act as speaking partner for handling material with all other actors involved (5%)
Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers
Travel: 15%
Bachelor Degree in Logistics, Economics or equivalent working experience
2-3 years’ experience from the IKEA Supply Chain with proven performance
3-5 years of experience in project management with proven performance
Language Skills: Fluent in English, both written and verbal
Strong analytical and project management skills
Knowledge of laws are regulations defined by countries for handling materials within the assigned area
Knowledge of the external handling material market within assigned area
Microsoft office proficiency
Knowledge of local fire regulations for the storage of handling material at our business unit
Knowledge of forecasting, auditing, project management

160

Customer Support Operations Manager Resume Examples & Samples

Knowledgeable of Catalina (or similar) products and offerings
Expertise in call center operational metrics
Technology savvy to identify opportunities for automation
Experience working with Remedyforce or Salesforce
ITIL Certification
Technical Writing

161

Master Sales Support Operations Analyst Resume Examples & Samples

Drive and manage
Reporting to assist with forecasting pipeline and revenue stream management - to achieve quarterly and yearly goals at the country, district, team and account levels
Reporting and adherence to VSOE compliance requirements
SOWs tracking from the PCCS who generate the SOWs for the SSRs, through the entire contract process. This includes being the primary interface with the delivery/finance/operations teams and ensure a streamlined and seamless process once the SOWs are signed, countersigned and fully executed
Bid Desk Tasks (eg: submissions for approvals, SOW requests, records management, data entry, assist with limited pricing and discounting functions, proactive management to ensure all annuity-based opportunities are refreshed or renewed on time
Price loading on quotes
Build strong relationships with sales, delivery and support stakeholders in assigned Districts of responsibility
Collaborate with Finance leadership to determine appropriate financial modeling to illustrate team’s expected financial results
Establish and fine tune processes to achieve continued and expanded service relationships with our existing client base
Collaborate with operations and assist with the streamlining of systems and processes to further enhance automation and efficiency
Grow and leverage internal relationships with cross-functional teams and partners
CMA accreditation, Bachelor's degree in Business Administration with a concentration in Accounting or Finance or a combination of education and experience
5+ years’ experience in service sales support -related roles; business analyst, sales support, contract negotiations, pricing specialist, etc
The ideal candidate will have a proven track record in “As a Service” technology and solution-based sales with exceptional communication skills. (4-6 years business support experience)
Proven ability to work in a matrix driven organization and build strong relationships
Proven ability to use financial/quantitative data in decision making and recommendations
Proven analytical reasoning, creativity, conceptual ability, critical thinking and judgment skills
Ability to see the big picture and plan accordingly, yet detailed enough to handle the day-to- day Sales/delivery/support team interactions
Additional skills: project management, negotiation, change management

162

Student Support Operations Manager Resume Examples & Samples

Work with leaders in each vertical to proactively identify and troubleshoot problem areas that typically occur around retention and student satisfaction. Implement strategies to positively impact key metrics (i.e. graduation rates, student satisfaction, student retention goals, and credit generation) by ensuring programs are launched with best practices in place
Understand business process and structure and be able to communicate those processes clearly to both internal team and University Partners
Ensure successful and timely implementation of key 2U systems such as Salesforce, LMS, Port Authority, etc. to ensure successful student learning and service experience
Act as liaison with GM, Program Ops, technology, content, and other post enrollment services teams and provides guidance and assessment of critical situations and determines when escalation is required
Create and implement efficiencies across the department which will enable programs and teams to scale quickly
Help to drive the overall management of student support process from enrollment through graduation in partnership with Universities to ensure that program is ready to be handed off to program vertical
Ensure that each new program is setup to best manage student attrition through providing proactive, reactive, comprehensive and exceptional customer service
Handle additional operational and administrative tasks as needed

163

Seller Support Operations Manager Resume Examples & Samples

5+ years successful experience in Operations
Developing and implementing new strategies and procedures that drive our Vendor experience
The ability to interpret reporting and analysis to drive operational and Vendor solutions

164

Advanced Trading Systems Support & Operations Resume Examples & Samples

Trading Support Experience
Shell/Python Scripting skills to automate operations and build monitoring tools
Working experience in the Linux environment
An undergraduate degree in Computer Science, Mathematics, Physics or Engineering

165

Support Operations Lead Resume Examples & Samples

Maintain a high level of customer-focus to ensure customer satisfaction
Act as a point of contact for customer and internal escalations
Interact with support associates, customers, or company leadership team members for matters that require cross-departmental collaboration
Follow processes and operational policies in selecting methods and techniques for obtaining solutions
Support forecasting, workforce, and capacity planning
Help with regular operational reporting
Assist with the development, articulation, and deployment of operational initiatives to improve the support delivery and move to operational efficiency
Provide input to improvement programs to develop global support process and procedures as part of the support leadership team across global centres
Interface with sales, services, engineering, product management, and support management when necessary to prioritize customer requests
Previous commercial experience in a customer service or technical support environment within a technology-oriented company or department
Proven ability to learn and apply new skills and processes rapidly as well as coach and mentor others around them
Demonstrated experience in a leadership team with customer focus and service orientation
Solid troubleshooting skills and a passion for problem solving and investigation
Ability to handle multiple tasks, prioritize, and work under pressure
Knowledge of GNU or Linux, cloud-based technologies and products; knowledge of Red Hat OpenStack Platform is an advantage
Ability to work in process-based environments as well as in contexts where consultation with colleagues, taking initiative, and making judgement calls is necessary
Ability to communicate courteously and effectively with customers, third party vendors, and Red Hat associates
Knowledge of support systems and tools is a plus
Appreciation of and passion for open source software would is an advantage

166

Loan Trade Support Operations Analyst Resume Examples & Samples

Validation of loan closing documents and pricing / funding memos
Ensuring loan accounting and trading systems are accurately and timely reflected
Report / breaks monitoring, research and reconciliations
Self-motivated and able to work unsupervised
Previous experience within secondary loan trading is desirable but not necessary
Knowledge of Operational Risk

167

Support Operations Specialist Resume Examples & Samples

Provide support assistance during day to day business hours as well as be able to provide after-hours/on-call support coverage 24/7 (including weekends and holidays)
Manage incoming technical and operational support requests from users and internal teams, while also ensuring tickets are responded to within our specified Service Level Agreements. Categorize, prioritize, and assign support tickets to the appropriate internal groups while also providing feedback to the user as needed
Working within various production platforms that are part of our evolving technology stack; Content Management System, Video CMS, Amazon EC2, Content Distribution Network (Akamai) and other online web applications.”
Basic operations and troubleshooting via a UNIX console, as needed
Closely working with our editorial team(s) in various regions, while troubleshooting in realtime to provide timely resolutions, as well as updating tickets accordingly, and providing any necessary communications to our various teams
Creating and analyzing production ticket reports to identify trends while working with other teams to create solutions, optimize, and alleviate potential and possible root causes
Documenting “How to guides” and performing any necessary knowledge sharing sessions with our team(s)
Maintaining a calm composure while simultaneously being able to help stakeholders during possible high pressure situations (breaking news, technical outages, etc)
Performing day to day operational tasks while also providing any necessary user support for our various systems
Ability to work, coordinate, and assist with our internal development teams, cross market editors, and various 3rd party vendors as needed
5 to 7 years of experience in supporting production systems (digital)
Have a general knowledge of various troubleshooting tools; Virtual machines, screen sharing applications, Charles debugging proxy, Web Browser Developer toolbars, and various other web testing utilities
Have a solid knowledge of all major web browsers (Chrome, IE, Firefox, and Safari), as well as have good understanding of various web programming languages and technologies, these should include but aren't limited to; HTML, CSS, Javascript, Java, XML/RSS feeds, JSON & JSON formatting, API's, and Unix
Quick learner, self motivated and a self-starter
Ability to work in fast paced environment while maintaining his/her calm
Have Bachelor’s degree

168

Support Operations Manager Resume Examples & Samples

Project Management experience of 3 to 5 years relevant experience creating and managing projects through to completion
Support, customer experience or customer success domain knowledge is highly desired
Experience developing reports, dashboard and presenting analytical results as actionable information for stakeholders
Demonstrated experience working independently on multiple projects
Advanced excel experience including work with pivot tables and charts
Proficiency with Microsoft Project or equivalent project management application
Technical or analytic degree is strongly preferred.

169

Analyst, Support Operations Resume Examples & Samples

Support and advise Product Management, Marketing and Special Costing departments in order to understand and operationally execute partner and internal objectives in order to maximize the profitability of partner funding programs and the accuracy of internal financial projections
Review and analyze the terms and conditions of various supplier funding programs
Coordinate and review the implementation of partner funding programs to ensure the completeness and accuracy of the funding as recorded in the general ledger
Identify and research incorrect or incomplete data within SAP relating to the set up and reporting of data relating to partner funding
Proactively claim, collect, reconcile and document the status of partner receivable balances
Establish and cultivate relationships with Avnet’s partners to drive timely resolution of outstanding receivables
Drive the month end Support Operations / Co-Op accounting close and reporting process through coordination with functional business department owners and other finance personnel
Apply the principles of generally accepted accounting principles to properly record and recognize partner funding, depending upon the program
Efficiently prepare and document supplier funding related journal entries and reconciliations, which affect cost of goods sold and receivables
Assist with internal and external audit requests related to responsibilities
Identify and drive continuous process improvement efforts
Various ad-hoc reporting and special projects as assigned

170

Wholesale Credit Support Operations Manager Resume Examples & Samples

Ensures that designated WCS site is adequately staffed and that all personnel are trained
Manages the operations activities for the WCS site by planning and scheduling departmental activities, allocating the workload, and coordinating with related departments to ensure that operational schedules are met
Reviews and recommends new methods and procedures to make daily operations in the designated WCS site (and other WCS sites) more efficient and consistent
Participates in the development and enhancement of equipment and/or training procedures or programs which will support products and/or services; may participate in project task forces or user groups to represent the department on training or system needs
Interfaces with other departments, regions, vendors, agencies, etc. to resolve customer service issues. Follows up with resolution of problems to ensure timely response and customer service
Implements and monitors tracking and performance monitoring mechanisms. Provides reports to keep senior managers informed of operations activities; makes formal presentations to senior management as required
Maintains knowledge of all products and services offered in WCS. Keeps informed of new or changing developments, products, services or ideas which would affect operations
Develop, monitor and track business performance against goals for the designated WCS site and assigned business line user(s) or geographical areas. Ensures credit quality, risk, quality control and customer service goals are met
Plans, develops, implements and controls assigned organization and budget functions
Recommends hires, transfers, terminations, salary adjustments, performance standards and reviews. Approves employee time records, work assignments, vacations, sick pay, etc. Implements and executes employee relations policies, training programs and various other human resources programs and policies
Excellent interpersonal, verbal and written communication skills
Thorough knowledge of banking operations and human resources

171

Senior Director, Global Support Operations Resume Examples & Samples

Build and drive an operational strategy that meets the needs and requirements of the business and is aligned with global delivery teams
Be a strong advocate for Global Customer Services operations
Establish an energetic and empowered culture that attracts, motivates, and retains talent
Complete data analytics, operational reporting, and analysis
Enforce established processes, create new process where appropriate
Measure and report on process quality
Drive operational improvements upstream through the use relationship building and high quality data
Manage Customer Support projects as needed
Provide professional development for all team members
Work across the organization to define, establish and support cross functional solutions
Establish strong working relationships with peers to drive customer-oriented solutions, which continually improve their support experience
BA/BS in Computer Science, Business or equivalent, MBA preferred
Experience with Enterprise Security products and services
Previous experience with using and the implementation of Case Management tools, Knowledge Management tools, Process Management tools, and ITIL or similar best practices
Ten (10) + years’ management experience leading a 24x7x365 enterprise technical support organization, international support experience, people management, IT operations, and revenue and expense management/responsibility

172

Digital & Devices Technical Support Operations Manager Resume Examples & Samples

Mitigate capacity risks by managing dependencies across multiple operating units. Clearly communicate dependencies and manage/track exceptions
Participate in wider customer service projects and initiatives. He/she will own providing optimal CS solutions for upcoming initiatives
Coordinate with Operations, Capacity Planning and Finance teams across the global CS team to analyze historical data and forecast demand. Manage the analyses of daily, weekly, and monthly reporting of contact center performance via Key Performance Indicators
Support local site management to optimize staffing requirements. Manage SLA through Phone/Email routing and monitoring systems and provide recommended workflow options and directives to maintain acceptable SLA
Fully leverage existing technology, including global standardization of reporting
Display excellent written communication skills with an ability to transform data points into written explanations and is comfortable with a narrative style of business presentations
Carry out supervisory responsibilities in accordance with Amazon's policies and procedures. Additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution
Manage the career growth and development of the CS team by driving focus on Amazon's Core Values. Play a critical role in building analytical depth by providing guidance and mentorship to all levels of leadership within their organizational units, as well as serving as a role model for these skills
Bachelor’s Degree in a quantitative field (engineering, economics, math, statistics)
2+ years’ experience in analysis required
4+ years as a people manager with excellent people management skills
Analysis experience in Customer Service or Operations preferred
Operations Research or Capacity Planning experience strongly preferred
Some programming experience is a plus to automate tools whenever appropriate
Basic/Working knowledge of Six Sigma tools and Lean techniques preferred
Experience utilizing SQL
Strong commitment to exceptional customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment
Excellent speaking-listening-writing skills, attention to details, proactive self-starter
Ability to work successfully in a dynamic, ambiguous environment
Ability to meet tight deadlines and prioritize workloads
Ability to develop new ideas and creative solutions
Exceptional influencing and leadership skills

173

Intern, Sales Support Operations Resume Examples & Samples

Process & Tool:The focus is to support the sales line of business in ongoing and operating processes and tools driven by F4S which go through all sales cycle life in topics such as GTM, Sales planning, Demand Management, Sales Forecast, Deal Execution and Performance management. Understand relevant operations processes and support efficient execution, tool maintenance, and projects for improvements
Trusted Advisor: Build your business acumen and network. Deliver on expectations and with high quality to build credibility and drive discipline for future business partnering
Projects & Programs: Support Operations and Sales team and enable projects execution. Related tasks may include but are not limited to
Student currently enrolled in Business Administration, Marketing/Finance and/or Systems Engineering courses
English Level: Intermediate/Advance
Very good knowledge of Microsoft Office products is key (especially Excel and PowerPoint)

174

Help Desk / Support Operations Manager Resume Examples & Samples

Understanding application and business IT strategy that spans multiple technology platforms, preferably for a global network of professional services firms, including the understanding of requirements and practices associated with DevOps and Support; and,
Selecting and implementing workflow technologies for a complex portfolio of applications
Identifying trends and escalating issues to the appropriate contacts
Reporting and analyzing administrative, productivity, and operational data
Utilizing extensive technical and application expertise to resolve complex problems
Working in conjunction with multiple Application Support teams covering a variety of applications for Global Information
Collaborating with Infrastructure and Development IT resources to solve complex operational problems that arise; and,
Working across US and global IT organizations and offshore suppliers

175

Senior Analyst, Support Operations Resume Examples & Samples

Evaluate customer/technical support work processes to identify and document opportunities for improvement
Identify and document process pain points and gaps in best practices
Recommend process and system driven improvements such as automation, reporting and integration
Assess business impact of work process and technology improvements
Work with support managers to gather and prioritize business requirements for the Hologic support infrastructure
Collaborate and build strong partnerships with Service/CX leaders, corporate IS and B&SH Enablement teams
Assist with the testing of system enhancements, bug-fixes, upgrades and patches for technologies used by the Support teams – e.g. the CRM system and planned self-service website
Develop documentation and training content for Support team end users as part of the change management protocol for process and tool changes
Assist with the on-going development and maintenance of the planned self-service website by soliciting and using feedback from internal and external customers
Provide end-user support to external and internal customers on key support tools
Develop, maintain and publish departmental performance reports
Work closely with corporate IS team for infrastructure support and project implementation
Perform other duties and projects as assigned, to meet company and department objectives
Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures
Knowledge of customer support work processes and experience in improving and automating support processes
Excellent customer service, communication and interpersonal skills
Demonstrated track record and passion for understanding and addressing customer needs
Results driven and dedicated to delivering outstanding work
Strong knowledge of support tools such as CRM, knowledge management and ACD systems
Knowledge of reporting tools and their use to generate business reports from relational databases
Understanding of CRM database table structures and queries are required
Ability to work well across all levels within an organization
Proficiency in Microsoft Office products including Word, Excel, PowerPoint and Visio
A minimum of 10 years related job experience is required in a customer or technical support role for enablement technologies
At least 8 years of experience working with and supporting CRM systems for case and knowledge management
At least 6 years of experience in driving adoption and supporting a customer self-service website
Prior experience in working on the deployment of Salesforce Service Cloud
At least 4 years of experience in designing and developing performance reports for support management
Prior experience in supporting process improvements and automation for the following workflows

176

Business Support Operations, Volume Analyst Resume Examples & Samples

Remit Supplier settlements
Support Supplier reconciliation queries
Keep daily contact with Account Specialists and Country Offices
Support Accounting input (accruals)
Provide support during peer reviews, corporate audits and external audits
Take part in special projects and other tasks as assigned

177

Advanced Trading Systems Support & Operations Lead Resume Examples & Samples

Technical autonomy and innovation
Derivatives product knowledge
Shell/Python Scritping skills to automate operations and build monitoring tools
A passion for technology
Web development experience to build support and monitoring tools
Exceptional client relationship skills with a customer service-oriented attitude

178

Sales Support Operations Analyst Resume Examples & Samples

Support the Channel Partners on operational and strategic issues to drive revenue growth in focused market
Assist to drive PRM adoption (Partner SFDC) to maximize incremental sales effectiveness
Maintains good relationships and face-time with Channel Partners and Channel Partner Execs to understand their business needs and challenges
Drive forecast with partners
Be the point of contact for all channel incentives & promotions processes
Manage partner incentives & promotions end to end processes, budgeting, tracking and reporting, including partner communications and finance payout management
Build formal partner performance review processes, scorecards to be included into Quarterly Business Reviews (QBRs) and participate in QBRs with partners
Drive process and operation excellence in Incentives & Promotion
Work with channel sales leadership and channel ops group to facilitate proper growth of coverage of within channels
Track and analyse partners performance and provide timely feedback to ensure channel partners meet AOP
Facilitate partner on-boarding and work with in country channel resources to ensure partner competency is on track

179

Head of Core Ops-product Support Operations Resume Examples & Samples

Provide strong and visionary leadership to your team, enhance and develop a strong team culture of trust and commitment to impact
Define vision, set and communicate team and individual goals, and communicate strategy, tactics and behaviors required to achieve those goals
Incorporate feedback, priorities and input from other managers across PSO, product and operations to inform and define the team's roadmap
Become a trusted partner with Operations leaders to ideate, prioritize, develop and implement improvements to our products and the overall user experience
Be prepared to directly manage large projects and coordinate across all stakeholders (internal and external) as needed to ensure the right execution, communication and resources are in place to deliver the key milestones
Communicate effectively with cross-functional and Operations leadership to communicate updates on roadmap and projects. Ensure the right level of tracking and transparency on milestones
Lead development of, and manage, the Operations Product roadmap, including communication of dependencies. Anticipate, communicate, and help clear blocking issues
Identify trends and develop solutions to optimize team workflows and introduce new workflows to improve efficiency
Define clear business problems and experience pain points and prioritize solutions using data-driven analytics
Step in to help provide guidance to more technical members of team as needed
BA/BS or foreign equivalent
8+ years of experience working in tech, consulting, or an operational capacity
3+ years of people management experience
Must be a self-starter, motivated individual who works well under pressure in a fast paced environment
Demonstrated experience working with global or international operations across remote and matrixed teams
Organized, detail-oriented and able to work on multiple projects at a time
Ability to prioritize among conflicting demands
Problem-solving, critical thinking and analytical skills

180

UC Support Operations Manager Resume Examples & Samples

Manage a variety of day-to-day operations functions, which include quality customer service and technical calls, ensuring adherence to established corporate and departmental policies and procedures
Place the highest priority on providing quality telecommunications customer service by managing all the activities of assigned staff associated with meeting quality, performance, and service level goals as determined by assigned clients
Serve as a point of contact for escalated client calls and questions by staff ensuring to evaluate technical needs of the issue
Continually keep up-to-date on assigned business segment products and services, ensuring staff are kept up-to-date on new features and capabilities in order to provide quality client support
Recommend changes in procedures or best practices to supervisor to assist in meeting goals, objectives, and providing quality support
Perform analysis of call monitoring and feedback methods to determine effectiveness and assist with developing action plans to identify and resolve issues in a timely manner
Continually keep-up-to date on procedures for the evaluation and documentation of client calls, ensuring to update staff on any changes to federal and state teleservice industry rules and regulations
Provide input to training staff on effectiveness of training materials, gaps in training, new procedures, etc. to ensure department expectations are met
Partner with other departments to resolve customer service or technical support issues as necessary
Responsible for managing the day-to-day functions of the assigned business function (e.g., technical support, customer support, etc.), ensuring that services are performed accurately and in a timely manner while adhering to established corporate and departmental policies and procedures
Lead update meetings to convey known issues that could affect the products or services that are being provided to the client
Manage employee turnover, absenteeism, calling schedules, and performance measurements
Regularly review staffing levels ensuring they are sufficient for meeting performance goal expectations and are within budget constraints
Participate in the implementation of new processes and procedures ensuring that staff understands how the changes will affect them in their day-to-day operations
Identify Subject Matter Experts (SME) with the organization to assist with answering questions on procedures, best practices, products, etc. within the department to increase the quality of training and client experience
Within scope of responsibility, provide project leadership to assigned business functions and track the progress of the department’s initiatives and provide status updates to management
Escalate to management any issues that are outside the scope of responsibility and follow up on the matter until it is brought to resolution
Provide management with status reports concerning the overall activities of the assigned business function
Minimum four years of increasingly responsible experience in technical support operations or call center management required, preferably in a telecommunications or service provider environment
Minimum two years of supervisory experience required
Minimum two years of experience in an internet service provider or telecom support environment preferred

181

Technical Support Operations Resume Examples & Samples

Basic understanding of the fundamentals desktop administration, installations, upgrades, techniques, tools, materials, and equipment
Ability to lift items weighting up to 25-30 lbs
Passion for technology, 1-2 years experience with hardware and software troubleshooting, desire to learn
Windows 10 experience required

182

IT Analyst, Applications Support & Operations Resume Examples & Samples

Help drive efficiencies in relationships/agreements with external partners/vendors
Coordinate and interface with all VAST (Veritas Applications Services Team) business line managers and IT financial planners to plan and prioritize purchasing activities, develop metrics, key performance indicators and reports
Work with purchasing teams through the purchasing process, including submitting purchase requisitions, receiving, forecasting spend, and reporting
Enter, track and monitor accruals for all Application Team purchase requisitions & purchase orders for vendors, contingent staffing
Establish regular finance reporting VAST Tower Leads on a monthly, quarterly, and yearly basis
Take responsibility for keeping updated contract renewal tracking for VAST , in conjunction with purchasing and IT Business Operations
Support all VAST Teams regarding program needs for Sustain applications support
Coordinate finance and operational related VAST metrics reporting for service areas, including both manual and automated metrics collection and distribution
Provide input and coordination to all VAST teams regarding development of metrics and key performance indicators related to operations and projects
Facilitate VAST service teams to enable alignment with organizational goals
Evaluate overall performance by gathering, analyzing, and interpreting data & metrics to report key VAST KPI’s
Analyze financial information and adjust operational budgets to promote cost containment
Coordinate with the IT Operations manager internal management efforts such as headcount planning, business reviews and annual KPI management
Minimum 3+ year of progressive experience in analysis of business results
Advanced knowledge of Excel and Power Point
Ability to manage large volumes of data and present concise and clear recommendations of results
Ability to respond and prioritize effectively and meet deadlines in a fast-paced environment
Motivated individual with strong interpersonal skills and curiosity
Ability to express complex ideas to both technical and non-technical individuals at all levels in the organization
Strong organization and priority
Proven ability to take an organization through transformation change and demonstrate execution with continuous progress and improvements
Ability to work with senior managers and key stakeholders
BS/BA in business administration, information management, or relevant field

183

Senior Support Operations Incident Analyst Resume Examples & Samples

Management of major business impacting incidents primarily involving large scale infrastructure issues or high risk experience/application issues
Providing team coverage throughout extended hours of operation (and on-call)
Documenting Issues, updating issues log, following issues to completion, and escalating issues
Providing incident update communications to stakeholders with sensitivity and urgency
Participating in both technical conference bridges and business update calls
Presenting Incident Management data to Leadership team, concisely and effectively
Helping drive decision making for incident resolution and minimizing impact to the business
Producing management information, including KPIs and reports to show performance within the environment
Identifying stability trends and escalating them through the Problem Management process
Strong cross-technology background
Proven troubleshooting skills within a support environment
Knowledge of Contact Center and corporate toolsets for incident/problem
Experience in an enterprise Operations Center or Production Support environment
Experience with ITIL Incident and Problem Management
Experience with incident ticketing / tracking systems
Experience working in a large and complex operations environment
Experience with monitoring technologies
Exposure and familiarity with change, problem and release management

184

Senior Support Operations Analyst Resume Examples & Samples

Monitor/manage real-time and intra-day customer contact queue performance (Contacts Offered/Handled, Average Handle Time, Average Speed of Answer, etc.) and agent performance (Occupancy, Shrinkage, Schedule Adherence) in a fast-paced, global contact center environment
Assist in identifying issues that negatively impact customer/agent experiences, take corrective action, and work closely with partner teams to resolve
Perform as part of a team to update/manage agent staffing, contact center channels, and other contact center administrative actions
Work closely with Operations leadership and contact centers worldwide to drive business results
3+ years’ operational experience, preferably in contact center operations
Working knowledge of contact center workforce management systems (Aspect eWFM, Nice IEX, etc.)
Working knowledge of contact center queue management systems (Avaya, Interactive Intelligence, etc.)
Industry knowledge and experience managing to contact center KPI’s (AHT, ABN, ASA, etc.)
Advanced MS Excel experience (advanced formulas, pivot tables/reporting, macros)
Ability to think and act in a fast paced environment, with a bias for action
Strong oral, written, and presentation communication skills

185

Centralized Operations Support Operations Manager Resume Examples & Samples

Minimum 3-5 years team management experience
Proven leadership in directing and engaging a team
Ability to analyze and resolve complex issues
Ability to Interpret and analyze reports to identify trends
Undergraduate College degree
Familiar with First and Secondary Mortgage Lending Guidelines
Home Loans Fulfillment Operations processing experience
SubWay, AS400, and ALS application familiarity
Ability to read and understand a Title Commitment, including lien positions and State specific document requirements

Download Support Operations Resume Sample as Image file

Related Job Titles

Operations Support Analyst Resume Sample

Operations Support Specialist Resume Sample

Operations Support Manager Resume Sample

Operations Support Resume Sample

Operations Support Director Resume Sample

Manager, Operations Support Resume Sample

Operations Support Lead Resume Sample

Business Operations Support Resume Sample

Operations & Support Engineer Resume Sample

End User Support Resume Sample

Operations Technical Support Resume Sample

Operations Support Senior Resume Sample

Browse More

Support Operations Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Support Operations resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

FX Trade Support Operations Resume Examples & Samples

Manager, Support Operations Resume Examples & Samples

Support Operations Analyst Resume Examples & Samples

FX / Emerging Market Trade Support Operations Resume Examples & Samples

Business Support Operations Professional Resume Examples & Samples

Customer Support Operations Program Manager Resume Examples & Samples

Partner Support Operations Manager Resume Examples & Samples

Manager Global Support & Operations Resume Examples & Samples

Csis Support & Operations Analyst Resume Examples & Samples

UK & Ireland COF Business Support Operations Account Specialist Resume Examples & Samples

Customer Support Operations Analyst Associate Resume Examples & Samples

Csis SOS Support & Operations Analyst Resume Examples & Samples

Customer Support Operations Manager Resume Examples & Samples

Manager Tax Support Operations & Client Services Resume Examples & Samples

Support Operations, Client Services, SMB Resume Examples & Samples

Partner Program Support Operations Manager Resume Examples & Samples

Support Operations Manager Resume Examples & Samples

Business Support Operations Specialist Resume Examples & Samples

Trade Support Operations Manager Resume Examples & Samples

Business Support Operations Specialist Resume Examples & Samples

Director, Sales Support & Operations, GSO Resume Examples & Samples

ERP Support & Operations Director Resume Examples & Samples

Watson Health Support / Operations Engineer Resume Examples & Samples

Customer Support Operations Program Specialist Resume Examples & Samples

Electronic Banking & Customer Support Operations Analyst Resume Examples & Samples

Support / Operations Assistant Resume Examples & Samples

Support Operations Analyst Resume Examples & Samples

Sales Support & Operations Coordinator Amsterdam Resume Examples & Samples

Business Support Operations Professional Resume Examples & Samples

Business Support Operations Specialist Resume Examples & Samples

Business Support Operations Specialist Resume Examples & Samples

Business Support Operations Specialist Resume Examples & Samples

Deskside Support Operations Manager Resume Examples & Samples

Support Operations Engineer Resume Examples & Samples

Electronic Banking Level & Customer Support Operations Analyst Resume Examples & Samples

Business Support Operations Specialist Resume Examples & Samples

Business Support Operations Specialist Resume Examples & Samples

Manager, Sales Support Operations Resume Examples & Samples

Director of Business Intelligence Support & Operations Resume Examples & Samples

Electronic Banking Level & Customer Support Operations Analyst Resume Examples & Samples

Client Support & Operations Specialist Resume Examples & Samples

Business Support Operations Analyst Resume Examples & Samples

Senior Sales Support Operations Analyst Resume Examples & Samples

Master Sales Support Operations Analyst Resume Examples & Samples

Assistant Advertising Support Operations Manager Resume Examples & Samples

Regional Advertising Support Operations Manager Resume Examples & Samples

Claims Support Operations Associate Resume Examples & Samples

Technology Support Operations Resume Examples & Samples

Technology Support Operations Resume Examples & Samples

Technology Support Operations Resume Examples & Samples

Technology Support Operations Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume