Operations & Support Engineer Resume Samples

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F Koepp

Fred

Koepp

595 Ernest Fork

Houston

+1 (555) 762 5150

595 Ernest Fork

Houston

Phone

p +1 (555) 762 5150

Experience Experience

San Francisco, CA

Operations & Support Engineer

San Francisco, CA

Ortiz LLC

San Francisco, CA

Operations & Support Engineer

Perform deep drill down analysis of application, system and network issues and provide necessary solutions
Come up with new ideas, changes, improvements and simplify the infrastructures
Provide technical support for the company’s customers
Provide clear, crisp communication to colleagues and customers
Good knowledge of networking and firewalls
Planning and implementing new environments in datacenters
Coordination of support related tasks amongst the internal teams

Dallas, TX

Desktop Operations Support Engineer

Dallas, TX

Miller-Simonis

Dallas, TX

Desktop Operations Support Engineer

Assist with continual improvement of service delivery, operational practices and support services
Coordinate and perform large-scale upgrades and migrations
Helps to evaluate new technologies and perform departmental standard practices for operations
Complete work orders, break/fix, and user administration tasks
Knowledge of Windows Registry, Profile Management
Develop and maintain system run books
Develop automation, tools, and other process efficiencies

present

Philadelphia, PA

Technology Operations Support Engineer

Philadelphia, PA

Ritchie-O'Kon

present

Philadelphia, PA

Technology Operations Support Engineer

present

Active monitoring of production load jobs via Autosys (or another tool) including stopping, restarting and closely watching failed jobs
Load balancing application traffic using F5 load balancer (or any other) and log analysis using Splunk
Ensure the timelines of loading and validating data for the websites supported are met
Invoke and coordinate Disaster Recovery procedures in production impacting and testing scenarios
Lead coordination of functional teams in rapidly resolving service disruptions
Coordinate processing of various feeds from multiple vendors
Log incidents, assess impact, proactively troubleshoot reported problems Lead coordination of functional teams in rapidly resolving service disruptions

Education Education

Bachelor’s Degree in Computer Science

California State University, Fullerton

Bachelor’s Degree in Computer Science

Skills Skills

Ability to write efficient and maintainable code
Excellent organization skills and the ability to multi task
Proven ability to understand complex issues
Persistent and persuasive; pays attention to details
The roles responsibility is to cover business-critical batch workloads, real-time / interactive processing, data transfer services, application on-boarding and upgrades, and recovery procedures. To be able to provide on-site and On-Call support to manage - follow the sun support model being followed by the team to provide 24 7 365 support. Additional responsibilities may include developing more cost effective and predictable methods for supporting a growing technology infrastructure and working with internal Development Groups to manage application changes as they are released to production environments
Operating Systems: Solid Linux Administration and Engineering skills. Windows Server experience
Uses various tools (such as Microsoft Excel, Visio, and PowerPoint) to conduct analysis on system performance, root cause diagnostics, and systems’/applications’ design to understand and improve the operating quality of production environments
Problem Determination/Resolution: Supporting and troubleshooting both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment
Flexibility: Is able to handle multiple issues from multiple users and prioritize in terms of criticality, which to focus and resolve first. Also, being able to manage and cope with critical outage scenarios, whether planned (Disaster Recovery Tests) or unplanned
Communications: Engage in clear and concise communications both verbally and in writing. Effectively interacts on command bridges and calls to ensure all global team members are constantly informed

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Operations Support Engineer, Junior Resume Examples & Samples

Monitors and supports 24x7 production hosted application operations and processes
Pro-actively analyze events and provide on-going recommendations to incorporate process improvements to prevent service impacting incidents
Serve as point of contact for escalated client services reported operations incidents
Diagnose, troubleshoot, escalate and triage incidents to appropriate support groups
Lead the overall incident management and resolution using ITIL best practices
Management and oversight of established SLA during incident management while working with clients, applicable Fiserv business units and support groups
Ensure all incidents are captured, tracked and assigned using FACETS/REMEDY per established case management policies
Responsible for monitoring and enhancing the performance of networked systems and software, hardware and storage components
Monitor networks to ensure network availability and connectivity for all system users and perform necessary maintenance to support environment currency and availability
Participate and contribute to the automation initiatives to achieve operational maturity and incident avoidance capabilities
Develops and administers the processes and procedures for supporting technical operations activities
Creates and maintains network drawings, configurations and documentation
Participate in change management & configuration management operating mechanisms for additions or changes to the systems infrastructure and operations environments
Perform other relevant duties as required or necessary
Must possess a self-starter attitude, meticulous, able to work independently and under time critical or stressful conditions
Provide system administration and provisioning of customer environments
Resolves interoperability problems to maintain operations across all platforms
Data center operations( 2 + years); maybe substituted with other relevant data center related support experiences
LAN, WAN, Storage, Hardware, and Security working experience
Building and maintaining virtual environments
Production application support experience
Remote file management and processing
Server OS management
Hyper-V and/or VMware
Application publishing using Terminal Services and/or Citrix like technologies
Automation tools for software deployment and virtual server provisioning
SQL Server
SAN Storage
Network load balancing
Knowledge of high availability system security and DR
Positive attitude with a solution oriented communication style
Personal accountability and sense of urgency
Effective time management with strong organization skills and ability to multi-task
Ability to navigate a large organization to work through issues
Proven track-record of delivering and maintaining 24/7 production systems

Technology Operations Support Engineer Resume Examples & Samples

Strong leadership, organization and critical thinking skills
2+ years demonstrated experience in a production support or client service role (financial services is preferred, but not essential)
Successful completion of a four-year degree in computer science or related IT field preferable
Strong technical background in Microsoft Windows and Unix

Technology Operations Support Engineer Resume Examples & Samples

Problem Determination/Resolution: Supporting and troubleshooting both batch processing and interactive user applications to ensure the high availability of the proprietary Aladdin investment management system
Bachelor’s degree specializing in Computer Science, Technology, MIS, Mathematics, Physics, Engineering or similar would be beneficial but not essential criteria for the role
Knowledge of BlackRock’s proprietary technologies, specifically the proprietary Aladdin investment management system, including BlackRock Messaging System and BlackRock Compute Farm would be beneficial but not essential
Knowledge of BlackRock’s proprietary tools, including NiteJobs job scheduling system, ProdMon proprietary Aladdin monitoring solution, and NORAD Business Continuity management tool would be beneficial but not essential
Experience in a technology role within financial services industry
Strong Written and Verbal Skills
Programming/Scripting: experience in any of Java, Python, Perl C++
Database: SQL or Database Administration exposure
Middleware Technologies: FIX, SWIFT & MQ administration or engineering
Application Support: JBOSS, Apache, Squid, Informatica, Business Objects, Cognos TM1
Market Data Technologies: TREP, Eikon, Bloomberg, Factset
New Technologies: Hadoop, Spark, Storm, Zookeep, Mesos

Database Operations Support Engineer Resume Examples & Samples

Strong SAP ASE knowledge with Performance and Tuning skills
SAP Replication server
Keen enthusiasm and aptitude for acquiring new technical skills
Familiarity with Linux/Solaris/Windows
SAP IQ, MS SQL, Oracle, MySQL,
Exposure or understanding of Big data technologies like Cassandra, NoSQL, Hadoop, Greenplum
Experience of working in financial market

Global Operations Support Engineer Resume Examples & Samples

A Bachelor’s degree in Computer Informations Systems, Management Information Systems, Business Administration, Mathematics or a related technical field combined with experience
A minimum of 1-3 years of relevant work experience in technical support, business analysis, data analytics or statistical analysis
Expert in Excel (including VBA/Macros) and Access
Knowledge and ability to understand SQL queries
Possess solid time management skills and the ability to manage multiple priorities
Strong analytical skills to work with large amounts of data, perform number crunching and analyze to find solutions
Strong Communication skills to present findings and translate data issues to an understandable document
Critical thinking to analyze numbers, trends and to come up with solutions
Ability to travel Internationally up to several weeks at a time as needed
Siebel experience a plus

IBX Operations Support Engineer Resume Examples & Samples

At least 5 years of relevant work experience is normally required
Ability to perform physical tasks as-needed to complete special projects within a datacenter environment such as lifting heavy spools of cable; pulling cable through overhead cable trays; and/or installing cage mesh
Extensive experience with datacenter skills such as installing/moving equipment and large-scale cabling projects. Ability to design integrated structured cabling and cable tray solutions. Use of Visio and Microsoft Office products such as Outlook, Word, Excel, and PowerPoint
Ability to work in a supervisory role and lead the team on various operational projects
Able to travel to IBXs, domestic and international, for installations, support, follow-ups, and training

Operations Support Engineer, Alexa Resume Examples & Samples

B.S. in Computer Science or a related technical field
5+ years overall experience in development/networking/sys admin/application support
Experience in a 24/7-production environment is a plus
Exceptional ability to work anywhere in the technical stack, delivering quality code on the frontend and backend
Must be able to see opportunities for improvement, take ownership and closely work with development team to drive enhancements

Application Operations & Support Engineer Resume Examples & Samples

5+ years experience deploying and supporting high traffic, scalable web applications/services
5+ years experience administering Linux (esp. Ubuntu), including shell-scripting & command-line tools
3+ years experience with cloud virtualization and PaaS
2+ years experience with AWS
2+ years experience with VMWare vCloud or vRealize Automation
Experience architecting, reviewing, and supporting complex, highly-available infrastructure
Experience with orchestration, automation, and configuration management tools like git, Fabric and Ansible (or Puppet, Chef, or related technology)
Excellent analysis, debugging, root-cause identification, and troubleshooting skills
Experience managing application servers (nginx, apache, Postgres, Redis, RabbitMQ, etc.)
Experience with administering relational databas

Operations & Support Engineer Resume Examples & Samples

B.S. in Computer Science or a related field
Three or more years of systems administration, development, or technical support experience
Demonstrated experience in shell scripts or Perl/Python and a sound understanding of web technologies and distributed systems
Experience dealing with host and application monitoring and troubleshooting
Detailed knowledge of the UNIX/Linux operating system and prior experience with UNIX system administration
Proven ability to troubleshoot and identify the root cause of issues
Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done
Five or more years of systems administration, development, or technical support experience
Hadoop experience or experience with other distributed storage systems like Cassandra, Zookeeper, etc
Prior experience on Oracle DB administration
Understanding of network technologies including load balancing, DNS, NAT, and routing
Knowledge of Java-based systems and technologies
Understanding of XML, JS, CSS, HTML, and web application development

Senior Operations Support Engineer, Alexa Resume Examples & Samples

Learn and use groundbreaking technologies
Apply advanced troubleshooting/debugging techniques to root cause incoming tickets
Drive projects that improve support-related processes and automated incident resolution
Develop internal tools, primarily in Ruby or Java
Analyze service architecture, metrics/thresholds, and make recommendations to maximize system performance
Mentor junior engineers and drive operational excellence initiatives across the Alexa organization
Balance support/ops requests with software development or systems engineering work while still having fun
Scripting or programming experience in Ruby, Python, Java, C/C++, C#, Perl, or other languages
2+ years experience in networking (DNS, TCP/IP, SSL, DHCP, Load Balancing), web services (SOAP, XML), and UNIX fundamentals
2+ years experience writing intermediate level database queries
Broad understanding of monitoring concepts and tools

Technology Operations Support Engineer Resume Examples & Samples

Strong leadership, organization, data driven and critical thinking skills
A passion for technical troubleshooting and problem solving
1+ years demonstrated experience in a production support or client service role (financial services is preferred, but not essential)
Self-directed, effective at prioritizing multiple tasks simultaneously, managing time, and independently accomplishing short and long term goals
Strong technical background in Microsoft Windows and/or Unix
Skilled in Microsoft Excel and writing SQL queries for data extraction and analysis (preferred)
Understanding of data science techniques (preferred, but not required)

Technology Operations Support Engineer Resume Examples & Samples

Operational support of a wide variety of database technology
Bachelor’s degree in computer science or related IT field would be beneficial but not essential criteria for the role
Extensive experience in a technology role required within financial services industry
Experience of using Sybase ASE database administration required
Experience of using Sybase RepServer administration required
Experience of Apache Cassandra administration required
Experience of MS SQL Server and Oracle database administration required
Enjoys interactive troubleshooting and support
Proven ability to understand complex issues
Prior experience of building relationships with teams in geographically disperse locations
Excellent organization skills and the ability to multi task
Enjoys a high pressure environment, troubleshooting time sensitive critical issues and working with people
Persistent and persuasive; pays attention to details

Development Operations Support Engineer Resume Examples & Samples

Work with internal Development team on application on-boarding and to address the management and coordination of the product from development through production. Oversee the coordination, integration, and flow of development, testing, and deployment to support efficient delivery
Analyze, design, and implement solution for efficient deployments, while ensuring high availability on production and pre-production systems
Flexibility: Is able to handle multiple issues from multiple users and prioritize in terms of criticality, which to focus and resolve first
Communications: Engage in clear and concise communications both verbally and in writing. Effectively interacts on command bridges and calls to ensure all global team members are constantly informed
Uses various tools (such as Microsoft Excel, Visio, and PowerPoint) to conduct analysis on system performance, root cause diagnostics, and systems’/applications’ design to understand and improve the operating quality of production environments
Minimum of 4 years of experience in a technology role within financial services industry
Any combination of the below will be considered relevant
Programming/Scripting: experience in any of Java, Python, Perl, Angular, C++
Operating Systems: Solid Linux Administration and Engineering skills. Windows Server experience

It-technical Operations Support Engineer Resume Examples & Samples

Must have a level of proficiency with Internet, Email, and Microsoft programs
Strong knowledge of IT applications, infrastructure and service delivery
Excellent level of proficiency in supporting Windows Server environments
Good understanding of service management tools for provisioning and diagnoses of issues
Good in working under pressure, and escalating based on priority, impact, and urgency
Exposure to ITIL standards and best practice within operational environments
Experience in working in a multinational environment
Fluent in written and spoken English, other languages are a plus
Good background in delivering via standards, process, and procedures

Technology Operations Support Engineer Resume Examples & Samples

1+ years demonstrated experience in a production support or client service role (financial services is preferred, but not essential)”
Programming/Scripting: experience in any of perl, Java, Python, shell, C++
Operating Systems: An understanding of the Unix or Linux operating system
Application Support: JBOSS, Apache, Weblogic, Squid, Informatica, Business Objects administration

Operations & Support Engineer Resume Examples & Samples

Professional proficiency in English, both written and spoken
Experience with IT-support processes, such as ITIL
Experience with application support within a complex domain
Experience with IT and infrastructure support on the Windows Server platform,

MDN Operations Support Engineer Resume Examples & Samples

Technical Support for MarketMap software components (Maintenance, Monitoring, Production issue resolution and reporting, collaboration with Development and Data Management Teams)
Implementation and maintenance of new and existing market data feed connections
Responsible for Tier 1 level support which includes break/fix management and communications to internal stake holders regarding status and problem tracking
Day to day responsibilities of the MarketMap Operations team; providing escalation, prioritization and resolution support
Responsible for first level technical system support for multiple customers along with implementation of market data access for new and existing customers
Document problem descriptions, actions taken during troubleshoot, and resolution
Position is 70% technical and 30% project/customer management

Technical Field Operations Support Engineer Resume Examples & Samples

Acting as focal site technical support
Taking ownership of Ra’anana site ITS issues reported and seeing problems through to resolution
Involvement (hands on) in local ITS project
Reporting, diagnosing, troubleshooting and assisting identifying solutions to resolve site issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Providing the eyes and hands-on support for remote subject matter experts
Balancing workload priorities based on SLA and criticality

RSS Operations & Support Engineer Resume Examples & Samples

2 years of related experience in inventory control & management, property asset control, product support
The ability to analyze DOD acquisition requirements and apply to radar sustainment
Understanding of DOD policy and processes
MS Office and VISIO skills
Must be able to obtain a DOD Top Secret security clearance
Six Sigma / Lean Sigma experience; greenbelt certification is desired
Knowledge of Government Property accountability
NPMA Certified Professional Property Specialist (CPPS) certification
MS Project knowledge
Modeling & Simulation tools
Statistical Analysis tools such as Crystal Ball, Minitab, SPC for EXCEL

Operations & Support Engineer L Expert Resume Examples & Samples

To succeed in this job, you must have: experience with Linux or Unix applications administration (application management); Shell scripting; SQL queries, writing and execution and knowledge of WebLogic administration, , monitoring tools such as Nagios, and validation tools such as SOAP
You must be fluent in English and good handling of another language (such as French, Spanish) is an advantage
We would like someone to join our team who is a strong verbal and written communicator, analytical, a problem-solver and team player
You must have a Degree in Information Technology or a related field
We are looking for someone with at least 5 years of experience in IT support and at least 2 years in an autonomous level

Desktop Operations Support Engineer Resume Examples & Samples

Build and maintain physical and virtual desktop platforms utilized by 6,000 associates across 10+ corporate sites and 110+ branch locations
Coordinate and perform large-scale upgrades and migrations
Develop and maintain system run books
Participate in quarterly disaster recovery tests
Provide 2nd level support and direction for desktop platforms
Complete work orders, break/fix, and user administration tasks
Participate in on-call rotation escalation support for operations team
Collaborate on new projects with Engineering for production turnover
Develop automation, tools, and other process efficiencies
Assist with continual improvement of service delivery, operational practices and support services

Operations & Support Engineer L Expert Resume Examples & Samples

To succeed at this job, you must have: good experience with Linux or Unix environment; Unix or Shell scripting; autonomous in PL/SQL (Oracle, mySQL) queries
It would be preferred if you have prior experience in Application support / development / Integration in Telecom and Banking / Mobile payment systems experience; good scripting skills (sh, perl, python, etc); knowledge of Application servers (WebLogic, Apache, JBoss, tomcat), ticketing tools, support tools such as ELK, monitoring tools (op5, Nagios, etc.), operations , and protocols such as HTTP, SOAP, REST, PKI, SMPP
You must be fluent in English.f
You must havea Degree in Information Technology or a related field

IT Operations / Support Engineer for SAP FI Resume Examples & Samples

Support Engineer for Finance Applications (SAP)
Be the liaison between SAP Support team and other IT and business teams
Independently implements end-user or enterprise infrastructure / application or services of moderate to high complexity in support of more complex solutions
Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate to high complexity
Independently resolves some highly complex technical issues within a given technical area
Partners with members of a given team or other IT teams as appropriate
Will act as an Incident Life Cycle coordinator or service delivery lead to provide resolution for complex issues
Identifies potential escalations and proactively alerts management/leader and leads escalation
Proactively searches for issues and provides solutions to prevent problems from occurring in area of responsibility including patch management
English proficiency
Strong experience with infrastructure environments (e.g. operating system, hardware, data center, security, end user and server / web related applications)
Experience in SAP FI and/or SAP BW is a high plus
Keen to learn Financial processes
Knowledge in Information Technology Infrastructure Library (ITIL) foundations is a plus
Exhibits a high level of initiative and integrity
Possess creative ability, consulting skills, leadership qualities, credibility and self confidence
Demonstrated ability to work with geographically dispersed teams
Ability to translate business needs into technical requirements and solutions

Technology Operations Support Engineer Resume Examples & Samples

Flexibility: Is able to handle multiple issues from multiple users and prioritize in terms of criticality, which to focus and resolve first. Also, being able to escalate to during critical outage scenarios, whether planned (Disaster Recovery Tests) or unplanned
Shift Work: Is willing to work a 10am – 6pm schedule during DST and 11am-7pm during the summer. Weekend work may be required on a long term rotational basis
A four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering. Exposure to (or strong interest in)
Understanding of Linux administration fundamentals. Prior system administration experience highly desirable
Programming experience in at least one of the following: Java, Python or Perl or at least shell scripting experience

Production Operations Support Engineer Associate Resume Examples & Samples

Flexibility: Is able to handle multiple issues from multiple users and prioritize in terms of criticality, which to focus and resolve first. Also, being able to manage and cope with critical outage scenarios, whether planned (Disaster Recovery Tests) or unplanned
Project Management and Analysis: Ability to plan and execute projects working collaboratively with end users (which may include Development teams and business-side managers) is useful
Toolset Development: Create, maintain and enhance system tools and applications that make the team and our platform more efficient
Minimum of 3 years’ experience in a technology role, not necessarily financial services
Candidates must have a strong interest and aptitude for quickly learning new technologies and proprietary systems as required

Technical Operations Support Engineer Resume Examples & Samples

Operational Training and Certification
Operational Readiness Support
Operational Requirements and CONOPS Definition
General Systems Integration Support
Prepares deliverables including but not limited to weekly operational highlights, CONOPS, status presentations, requirements, readiness test plans and control gate documentation
Assist the customer with defining, planning, coordinating, executing, tracking and improving operational training activities
Manage and generating cables related to training and operations
Assist tracking, assigning and reporting on technical operations
Be multi-disciplinary in addressing a multitude of complex sponsor issues and risks
Coordinate various activities in support of sponsor managers and teams
Apply knowledge in mobile/wireless, operating systems and related technologies in the mission space

Technology Operations Support Engineer Resume Examples & Samples

Work within the existing application support team to analyze & resolve production issues, including the analysis and identification of data flow issues and debugging Informatica mappings and workflows, for a range of the web content of e-commerce products and services through applying knowledge of data warehousing and data Extract Transform and Load (ETL)
Identify root cause, remedial action and implement long term improvement activities to continuously improve the service provided to the business
Review the monitoring alerts on web pages, data loads & resolve / escalate as appropriate
Active monitoring of production load jobs via Autosys (or another tool) including stopping, restarting and closely watching failed jobs
Coordinate processing of various feeds from multiple vendors
Analyze, debug and resolve complex SQL and shell scripts
Ensure the timelines of loading and validating data for the websites supported are met
Co-ordinate and support deployment activities across various applications within the platform
Build strong relationships with the business through delivery, communication and domain knowledge
Provide weekend on-call support for all business applications and websites supported on a rotation basis
Significant involvement in the Incident management, Problem management and Change management processes
Identification and implementation of continuous improvement activities
Significant involvement in the DR exercise for the application stack
Support the generation of metrics / KPIs
Work on the service improvement initiatives and permanent fixes
Load balancing application traffic using F5 load balancer (or any other) and log analysis using Splunk
Basic Understanding of Apache, JBoss and Tomcat
Ability to analyze server logs and error interpretation
Basic understanding on start and stop of the web and application server
Basic understanding memory management and JVM optimization
Basic understanding and use of regular expressions and Unix commands
Basic understanding of web server security and common threat methods

Operations & Support Engineer Resume Examples & Samples

Planning and implementing new environments in datacenters
Provide solutions for infrastructures with complex needs such as: high availability, configuration deployments, monitoring, logging etc
Operation and maintenance of production environments
Deployment of applications, patches and hot fixes
Perform deep drill down analysis of application, system and network issues and provide necessary solutions
Come up with new ideas, changes, improvements and simplify the infrastructures
Writing operations related automation scripts and configurations
Provide technical support for the company’s customers
Documenting related information
Provide clear, crisp communication to colleagues and customers
Coordination of support related tasks amongst the internal teams
24x7 on call availability for emergencies during weekends/off hours
Demonstrates a sense of ownership in all duties assigned
Experience as an infrastructure / production / DevOps engineer for at least 2 years
Must – strong hands on experience with Linux (at least 2 years)
Must – Experience programming in one or more of the following languages: Python, Perl, C or Java
Good knowledge of networking and firewalls
Good understanding of the HTTP protocol (headers, methods)
Experience configuring web servers
High level of English is a must
B.A in technology related areas - an advantage