Customer Service / Customer Operations Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the customer service / customer operations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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L Emmerich

Lindsey

Emmerich

2360 Amie Expressway

New York

+1 (555) 248 6192

2360 Amie Expressway

New York

Phone

p +1 (555) 248 6192

Experience Experience

Houston, TX

Operations Clerk / Customer Service

Houston, TX

Berge, Schuppe and Grady

Houston, TX

Operations Clerk / Customer Service

Daily review reporting and schedule custom installations performed by the shop
Access to free personal development training through “The Brick University”
Handling of incoming phone calls from technicians and customer to process C.O.D.’s
Paid training
Flexible “employer-paid” benefits including Health, Dentaland Paramedical Servicesfor youand your family
Recognition, incentives, prizes and giveaways!
Effective problem solver, team player

Philadelphia, PA

Customer Service Rep-store Operations

Philadelphia, PA

Effertz Inc

Philadelphia, PA

Customer Service Rep-store Operations

Make proper and consistent use of tools and reference materials in researching issues and providing solution
Create and maintain accurate records on all orders, requests, inquires and complaint cases using tracking software - while on the call
-Troubleshooting issues, whether process, procedural, or technical, and then providing guidance through corrective steps
-Documenting call information into a customer or case management system
Maintain confidentiality regarding customer information, pricing, HR related issues, and corporate initiatives
-Identifying and resolving problems immediately or in collaboration with other departments
-Handling high volume of inbound/outbound calls in a metrics driven contact center environment

present

Detroit, MI

Manager, Operations Customer Service

Detroit, MI

Mueller LLC

present

Detroit, MI

Manager, Operations Customer Service

present

Supporting team members in their professional development
Inspiring engagement and performance
Addressing customer issues and complaints quickly and effectively
Building and maintaining strong relationships with customers
Building exceptional customer service teams
Building and maintaining strong relationships across Egencia
Meeting traveller and booker expectations while adhering to customer travel policies and cost savings objectives

Education Education

Bachelor’s Degree in Engineering

Tulane University

Bachelor’s Degree in Engineering

Skills Skills

Strong computer skills, knowledge in Windows 7 applications, knowledge of SAP
Knowledge of Quality Assurance Program (QAP)
Strong organizational skills, able to multitask
Strong knowledge of SAP – P40/P41
Able to work in a team environment
Excellent verbal and written communication skills and negotiation skills
Strong problem solving skills
Strong telephone skills
Knowledge of WAWF
Successful demonstration of key responsibility and knowledge referenced above

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15 Customer Service / Customer Operations resume templates

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Customer Service Manager, Retail Operations Resume Examples & Samples

Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together
Project management, including all elements of scope, time, cost, risk, quality, integration, procurement, human resources and communications (10 years)
Experience managing medium to large complex projects (7 years)
Requirements gathering and analysis (7 years)
Managing project team(s) including PM and srPMs (5 years)
Mentoring other project managers in program and project management (5 years)
Ability to reconcile divergent demands of multiple parties
Strong project management skills
Ability to act as a business partner in support of business units
Effective management and supervisory skills, including planning, organizing, developing, and monitoring partner performance
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
Ability to provide project oversight and guidance to partners for projects while remaining focused on overall business requirements

VP, Operations & Customer Service Resume Examples & Samples

Analyze inventory positions, identify problems such as production shortages or oversupply, and invent creative solutions to maximize ROI
Coordinate the efforts of sales and sourcing to assure on-time purchasing to fulfill vendor commitments, satisfy customer demand, and maintain appropriate inventory levels
JDA experience or similar planning software
Organized and technically efficient individual
Communicative, fast thinking individual
PC literacy, Microsoft Word, MRP or similar applications

Customer Service Rep-field Operations Resume Examples & Samples

Maintain customer relationships by monitoring and responding to background check inquiries and research requests submitted via CS Inbox or telephone, documenting, and tracking actions in case management software
Proactively identify areas of concern and work closely with field users to determine resolution or escalation as applicable to ensure service levels are being met for optimal user satisfaction, and adherence to best practices and government regulations
Leverage customer service reports to support all elements of background checks including development of new processes, training and program opportunities, improving field communication and improve service levels
Collaborate on creation of training for internal clients on operational, technical and compliance processes related to background checks
Facilitate online training to end users on RH Background Check processes and systems, weekly, monthly or as requested for 1 on 1 training
High School diploma or equivalent experience required. AA degree preferred
2+ years’ of corporate work environment experience required with 1+ years’ in a high volume/customer service role
Previous experience with background checks preferred
Proficient in MS Office suite (Outlook, Excel, PowerPoint and Word)
Ability to learn new systems and applications quickly
Excellent oral/written communication skills
Understanding of customer service and/or technical support service
Strong interpersonal skills that will enable this position to work well with key stake holders; team organization skills
Ability to interact and communicate with customers of varying levels of expertise
Ability to communicate complex technical information to less-technical users
Ability to communicate in-depth business processes to technical resources
Demonstrated customer service abilities

VP Operations & Customer Service Resume Examples & Samples

Direct all activities relating to the production planners staff including employment decisions, establishing performance expectations, training, development and motivation to ensure the group is optimizing performance
Initiate follow-up to settle vendor claims where product quality is rejected in order to maximize profitability and minimize losses
Delegate/allocate personnel to most efficiently handle and maintain workload and efficiency of department in terms of executing purchases against sales and projections
Direct all activities as related to the area of customer service and allocations. This includes, but is not limited to, setting standards for performance within the department, ensuring sales department does what is needed to support customer service, ensuring the merchandise is received in a timely manner to ensure timely shipments to customers
Ensure a smooth even flow of work goes to each DC, to help ensure maximum efficiency in the DC’s to maintain a high level of efficiency, which results in quicker turns in customer orders
10-12 years of experience required
AC400 experience
Able to manage multiple tasks simultaneously

Loan Operations Customer Service Resume Examples & Samples

Carries out specialized research to resolve problems
10-key skills
Organizational/time management skills

Manager, Operations Customer Service Resume Examples & Samples

Building exceptional customer service teams
Inspiring high levels of employee engagement and retention
Delivering an exceptional customer experience for agent assisted transactions
Meeting traveller and booker expectations while adhering to customer travel policies and cost savings objectives
Ensuring the financial integrity of all transactions
Addressing customer issues and complaints quickly and effectively
Supporting team members in their professional development
Building and maintaining strong relationships across Egencia
Building and maintaining strong relationships with customers
Ensuring strict compliance to Egencia policies and processes
Building strong relationships
Inspiring engagement and performance
Understanding technology
Appreciating and respecting process
Addressing difficult issues quickly
Experience in managing travel operations and customer service teams
Tech-savvy with ability to communicate technical product features effectively
A good knowledge of the business travel industry and travel technology

Operations Manager, AWS Customer Service Resume Examples & Samples

Experience and knowledge in the areas of
5+ years relevant experience managing customer service teams (from associates to managers)
Able to work in an ambiguous, internet-speed environment
IT security and network security expertise
Project Management certification
Demonstrated history delivering results in cross functional environments - ability to drive organizational change using sound reasoning backed up by relevant data in a well prepared business briefing
He or she will be an inspiring people manager and adept at helping to quickly growing the organization
Experience and knowledge in the areas of: Systems administration (Linux and/or Windows) / Networking (DNS, IPsec, BGP, VPN, Load Balancing) / Databases (MySQL, Oracle, MSSQL)

Operations Manager, AWS Customer Service Resume Examples & Samples

5+ years relevant experience managing customer service team (from associates to managers)
BA/BS/Masters degree or equivalent experience
This leader will have the intellectual capacity to look at a wide array of options and identify what truly matters
He or she will be an inspiring people manager and adept at quickly growing the organization
Experience with pre-sales in the IT industry

Customer Service Manager, Customer Operations Resume Examples & Samples

Problem-Solving: Uses sound business judgment to resolve issues with internal and external customers
Leadership & Teambuilding: The ability to bring out the best performance in the workforce through employee engagement, an inclusive working environment and effective communication
Operational Proficiency: The ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation

Phx-customer Service Manager Operations Resume Examples & Samples

Previous experience adhering to compliance standards in a heavily regulated environment required
Decisive and able to work under demanding operational conditions in a stressful environment and in inclement weather conditions
Knowledge and understanding of company policies and procedures and functional automation applications

Senior Operations Manager AWS Customer Service Resume Examples & Samples

Launch the AWS Customer Service operations in Costa Rica
Responsible for delivery of operational metrics and service levels for LATAM and Costa Rica for AWS Customer Service
Drive projects that improve customer support-related processes and our customers support experience
Represent the AWS Voice of the customer to ensure improvements are driven within service teams and self service capabilities within AWS
Work with the other regional and site leaders who directly manage CS teams to influence operational execution in a matrixed organization
Plan and conduct periodic business reviews with AWS teams to influence and evangelize with Senior Leadership in AWS
Develop and build an organizational structure that aligns the talent to the strategic objectives for the group. This leader will be responsible for continuing to build an extremely high caliber team
7+ years of experience in managing large scale operations (Customer Service or equivalent operational teams)
Experience driving projects to improve support-related processes
Experience in a metrics based operational environment performing customer focused analytics
Business English Proficiency, Bilingual in Spanish Preferred
Master’s degree or equivalent, MBA is preferred
Leadership experience managing changes and critical issues in a highly dynamic environment
Experience with quality engineering, process improvement, and operational excellence
Ability to communicate vision and drive execution and work seamlessly with both technical teams and business teams
Ability to attract and develop the best talent
Experience looking at a wide array of options and identify what truly matters
Experience staying connected to the details of the business
Inspirational people manager and adept at quickly growing an organization

Sales Support Customer Operations Customer Service Rep Resume Examples & Samples

Enter, maintain and process largest customer and Government customer orders
Proactively manage customer relationships by coordinating standing orders, product lot sequestering, Quality Assurance Products (QAP), contract accumulators, and verify contract modifications
Notify customers of delayed shipments
Provide customers with delivery and pricing information and resolve disputed accounts receivables
Attend conference calls with various internal and external customers
8+ years related customer service experience
High School Diploma or Associates Degree
Strong computer skills, knowledge in Windows 7 applications, knowledge of SAP
Excellent verbal and written communication skills and negotiation skills
Strong organizational skills, able to multitask
Associates Degree, 8+ years related customer service experience
Knowledge of Quality Assurance Program (QAP)
Knowledge of WAWF
Successful demonstration of key responsibility and knowledge referenced above
Strong knowledge of SAP – P40/P41
LI-GLH

Customer Service / Ground Operations Agent Resume Examples & Samples

Basic computer skills; Knowledge of general office equipment
Must be people oriented, highly motivated with a positive and friendly attitude
Must be available to work varied hours including nights, weekends and holidays and must be able to stay late for irregular operations
Ability to read and write English
Must be well groomed and adhere to dress code policy
Work in extreme outdoor conditions
Ability to push/pull/lift up to 300 lbs on a continuous basis
Must be at least 18 years of age and possess a valid driver’s license
TRAINEE STATUS:Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum is completed

Manager, Train Operations & Customer Service Resume Examples & Samples

Ensure that all transportation and Customer Service activities are performed safely, promptly while providing a courteous service to clients in accordance with corporate policies, practices, government regulations, Canadian Rail Operating Rules and special instructions
Coordinate, direct and supervise Supervisors, Train Operations and the supervisor, Crew management through the application of a high level of technical and managerial skills related to Customer service delivery and the safe operation of trains and the provision of a quality service in accordance with the advertised train schedules
Respond to all accidents, derailments or disruptions assuming the senior role coordinating all Bombardier Transportation and Equipment Maintenance activities with the host railway to minimize adverse effects to passengers while ensuring an expeditious return to normal operations. Investigate customer complaints, accidents, injuries, rule violations and other staff failures recommending corrective action to prevent a reoccurrence with a full report to the Assistant General Manager, Operations
Ensure complaints and grievances regarding crew calling are kept to a zero tolerance by ensuring incidents are properly investigated and that corrective action is taken to eliminate errors that cause delays to trains by re-training or issuing the necessary discipline as required
Monitor and undertake action to ensure performance of locomotive engineers and train operators on board trains; this includes the proper positioning of staff, good clear announcements, proper door handling and excellent and prompt Customer relations
Assess train reports for on-time performance and Interface regularly with host railways rail traffic control centers as well as host railway operating officers to ensure coordination and daily performance of train operations and to immediately respond and correct deviations to the operating plan
You hold a College degree in a relevant field (Administration and/or Engineering) + relevant experience OR University degree in engineering or in administration and relevant experience
You have a Locomotive Engineer certification + Rules Qualification and Canadian Rail Operating Rules (CROR) certification
You cumulate minimum ten (10) years of experience in the rail industry as either locomotive Engineer, Train Operator, Supervisor, Trainmaster, Superintendent
Your English and French communication skills are excellent, both written and spoken

Customer Service / Customer Operations Resume Examples & Samples

All candidates must have a BS/BA degree
Excellent verbal and written communication skills both in English and Mandarin
Ability to multi-task and prioritize on a daily basis
Detail and goal oriented
Energetic, self-motivated and positive attitude
Proactive and solution oriented thinking

Customer Service / Ground Operations Agent Resume Examples & Samples

Must pass a background check
Must be available to attend required training
TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum

Customer Service Manager, Customer Operations Resume Examples & Samples

Ability to work rotating shifts including weekends, holidays and days-off
Must be able to become certified Ground Security Coordinator (GSC), if applicable
Knowledge of company policies and procedures, applicable SABRE and other functional automation knowledge

Site Operations Customer Service Delivery Manager Resume Examples & Samples

Working closely with Client Operations and PB Service Support Team to Define and Deliver upon Clear Objectives (joint or individual) that will Meet or Exceed Key Performance Measurements
Develop a Strategic Plan to Meet or Exceed the KPIs agreed to with the client (joint and individual for PB and Client)
Leverage data to develop clear plans of executable actions to meet or exceed the KPI’s on a consistent basis
Facilitate Customer Service Representative Team Meetings, weekly and on an individual basis to communicate statistics against the KPI goals. From those formulate actions to be taken, which would include Performance Management
Ensure all issues are managed through an ongoing Action Register Document and a Program of planned Schedule Actions to be taken. This is to include a Lessons Learned Document
Hold Customer Service Representatives accountable, identify roadblocks, risks and mitigation plans as appropriate
Report out weekly status, monthly Client / PB steering committee and Quarterly Business Reviews
Ensure direction by shift to PB support team to drive and meet / exceed the KPI’s
Develop daily dashboard and report out for key stakeholders (On Target / Improving / Below Target
Become a workflow expert for Client and PB by working with the Optimization Manager to assist in identifying throughput improvement throughout the Client enterprise (increase open capacity)
Use lean principles where appropriate to develop actions and long term strategy
3 years or more of Mail Operations Management (Print and Mail Manufacturing). Minimum of 10 Direct Reports Preferred (This may include within a Supervisor or a Team Lead Organizational Structure)
Strong written and verbal English communication skills
Strong understanding of electro-mechanical equipment
2 or more years of experience supervising electro-mechanical and Software Technicians is preferred, but not 100% necessary. Looking for a well- rounded experienced individual
Ability to motivate / inspire and manage employees both locally and remotely, measure performance and take appropriate action to correct performance issues
Strong organizational / time management skills in order to manage multiple resources, with strong prioritization skills as to meet critical deadlines on task, commitments, and reporting
Mastery of the Microsoft Office Suite including Excel, Word & PowerPoint to drive communication to internal & external stakeholders
An understanding of Pitney Bowes DMT and other Production Mail Hardware Mailing Providers products
The Work closely with JPMC operations and PB support to define clear objectives (joint or individual)
Develop strategic KPIs for the site (joint and individual for PB and JPMC)
Leverage data to develop clear RIO for major initiatives
Run core team meetings - manage action register and program schedule
Hold team accountable, identify roadblocks, risks and mitigation plans as appropriate
Report out weekly status, monthly JPMC/PB steering committee and QBR support
Leverage key SMEs in JPMC and PB to develop plan and key tasks to support
Provide weekly daily direction to PB support team to drive efficiencies as appropriate
Develop daily dashboard and report out for key stakeholders
Become a workflow expert for JPMC and PB to assist in identifying initiative throughout enterprise

Imea Region Head of Operations & Customer Service Resume Examples & Samples

Responsible for operations and customer service processes in the region including adherence to global definition of CS experiences, performance management, improvement initiatives and solutions in line with global guideline
Responsible for delivering customer experiences in the region at the lowest possible cost
Ensure alignment on CSO structure governed by the CSO Blueprint
Build, develop and maintain a strong operations community (including SME, Super-users) across all countries in IMEA via guidelines and support on recruitment, training and development programs as well as direct engagements
Work closely with Global functions in ensuring tools, applications and system developments supporting the process and business requirements
Engage with Global Operations functions with system testing, implementation (including training) via the SME, Super-user network in the region
Liaise with Global Operations functions to drive the framework used to upskill CSO managers in the region while also ensuring a strong pipeline of future CSO manager talents
Work closely with GSC (Global Service Centre) in driving process efficiency, optimisation and end-to-end service delivery to customers
Responsible for proper governance and controls adopted in the region on operational finance process
Form part of the global Head of Operations & Customer Service team

Operations Clerk / Customer Service Resume Examples & Samples

Daily review reporting and schedule custom installations performed by the shop
Ability to manage inventory system
Handling of incoming phone calls from technicians and customer to process C.O.D.’s
Reviewing accounts receivables and managing claims to be reviewed
Processing payables
Various other Operations functions
Punctuality and dependability a must
Must be accurate, neat and organized, and detail oriented
Proven ability to produce results, self-motivated & customer service oriented
Computer skills, telephone etiquette
Effective problem solver, team player

Senior Operations Analyst Global Customer Service Resume Examples & Samples

Analyzes customer service business processes to make decisions or recommendations aligned with the GCS system implementation
Assesses project management issues and develops resolutions in order to meet objectives and savings targets, which may include customer satisfaction, productivity and cost
Coordinate with the country GCS Project Managers & country Customer Service Managers on the customer service training strategy post GCS implementation
Collaborate with GCS Process Owners on process documentation and changes
Monitors the progress of the GCS Project Managers for Latam and UCAN process for project planning, scope, resources and budget to achieve the targeted results
Supports the Latam / UCAN country supply chain Project Managers to ensure that the local project is in accordance with the global standard across all customer service processes
Act as an expert on the order to cash cycle and uses knowledge to support the customer service key users through standardization, improvements and simplification
Facilitate data gathering to analyze and follow up on cost and savings at the country/region level
Continuously interact with all functions and levels of management ensuring effective ongoing communications across teams and stakeholders
Ability to work cohesively with other functions at the global level
Ability to work in a constantly changing environment
Excellent communication skills (with staff, peers, and upper management) and ability to develop rapport with other functional leaders inside Baxter to influence decision making
Teaching / Training experience
Embraces change, challenges status quo and makes recommendations for improvements to products and processes. Creates tools that help simplify job tasks and shares these with others
Requires the ability to change the thinking of, or gain acceptance of, others in sensitive situations
Ability to read, interpret, follow and write Standard Operating Procedures (SOPs)
Good presentation and group facilitation skills
Fluent in Spanish and/or Portuguese is preferred
Travel 0-25% of the time

Customer Service Manager, Cargo Operations Resume Examples & Samples

Support station management in leading airport personnel to provide superior customer service experience
Lead and direct airport personnel to perform their work in a safe and efficient manner in compliance with Federal, State, and Local regulations including DOT, FAA, and other government agencies
Establish and maintain effective relationships with external and internal customers that foster compassion, authenticity, integrity, respect and dignity
Provide direction and appropriate support structure using effective resources to enable the team to deliver high performance
Ensure daily Cargo Onboard metrics are achieved or exceeded
Vendor Management
Union and Non-Union Management
Willing to work rotating shifts including weekends, holidays, and days off
Willing to take pre-employment drug screening test

Customer Service Rep-store Operations Resume Examples & Samples

Handle calls, chat, email, Social Media and/or other contact types as assigned. Respond to general inquiries from our retail store personnel, resolving concerns; communicating information in a language and at a level that can be readily understood
Research product, order and service inquires to provide timely, accurate and complete resolution. Use assigned autonomy to override established policy and issue compensation and/or discounts when required to create customer satisfaction
Maintain confidentiality regarding customer information, pricing, HR related issues, and corporate initiatives
Escalate calls as appropriate to Internal Help Desk or Supervisor
Create and maintain accurate records on all orders, requests, inquires and complaint cases using tracking software - while on the call
Make proper and consistent use of tools and reference materials in researching issues and providing solution
Appropriately assign unresolved issues to the correct resolving groups via case management system
Meet assigned key performance measures such as first contact resolution, sales quotas, close rates, call quality, ticket quality, contact duration, customer satisfaction and others
Suggest methods to update, simplify, and enhance processes, procedures, and technologies
High school diploma/GED plus a passion for creating a great experience for each guest Associate’s degree preferred
Minimum 2 years’ related call center agent experience to include demonstrated proficiency in the following
Handling high volume of inbound/outbound calls in a metrics driven contact center environment
Troubleshooting issues, whether process, procedural, or technical, and then providing guidance through corrective steps
Identifying and resolving problems immediately or in collaboration with other departments
Documenting call information into a customer or case management system
Strong PC skills including Windows, Outlook, and Microsoft Word are required, Solid Excel skills also required
Previous experience documenting calls in a case management, ticketing or CRM systems is required
Must be a good multi-tasker with the ability to navigate and use multiple systems simultaneously
Ability to solve problems, think, reason and learn
Experience in a Help Desk or Service Desk environment highly desirable
Technical systems aptitude is a plus; we will train on our systems
Must have schedule flexibility to work late evenings and weekends as the business requires

Customer Service Manager, Customer Operations Resume Examples & Samples

Supervises employees who scan, transport, and sort mail, and who load and unload mail to and from ground equipment and aircraft
Ability to bring out the best performance in the workforce through employee engagement, an inclusive working environment and effective communication
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation

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