Senior Customer Service Specialist Resume Samples

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M Rath

Marcia

Rath

58520 Flatley Ville

Chicago

+1 (555) 123 6058

58520 Flatley Ville

Chicago

Phone

p +1 (555) 123 6058

Experience Experience

Phoenix, AZ

Senior Customer Service Specialist

Phoenix, AZ

Keeling, Halvorson and Mayert

Phoenix, AZ

Senior Customer Service Specialist

Provide input to Practical Process Improvement Managers in developing and prioritizing project pipelines
Manage E&O product from promotions or POG changes with customer and materials. Work with the customers' replenishment contact on inventory management issues
Building Relationships. Understand the dynamics of the team; actively work to improve communication to both our internal and external customers. Develop trust
Communicate with supervisor any customer issues or potential problems; perform other tasks assigned by manager
Work independently under the direction of the Site Manager
Develop Customer and Channel Strategies and may manage Customer Agreements
Account management - Daily reports to customers on their On-Time Performance

New York, NY

RCC Senior Customer Service Specialist

New York, NY

Franecki-Klocko

New York, NY

RCC Senior Customer Service Specialist

Working knowledge of RCC business processes, policies and procedures
Self motivated, works well under own initiative and can innovate
Demonstrated solid performance record
Be a confident and enthusiastic communicator
A passion for customer service
Extremely customer focused
Strong team player who is resourceful and flexible

present

Dallas, TX

Senior Customer Service Specialist Installment Loan Support

Dallas, TX

Carter Inc

present

Dallas, TX

Senior Customer Service Specialist Installment Loan Support

present

Provide Apple Partner support by properly authenticating then assisting with requested information within guidelines set
Adhere to identified time management standards for ACW (After Call Work), AHT (Average Handle Time), AUX (time off phone for other activities)
Provide accurate information to customers as it relates to credit decisions based on applications submitted
Act as an advocate for our customers by working collaboratively with internal and external departments to resolve issues expediently and effectively
Accurately completes all customer follow-up work
Provide accurate and directive instruction to customers as it relates to completion of applications
Adhere to all Call Quality and Operational standards

Education Education

Bachelor’s Degree in Latitude

University of California, San Diego

Bachelor’s Degree in Latitude

Skills Skills

Strong ability and capability of using SolidWorks add on programs such as Simulation and Floworks
Excellent ability to navigate multiple host screens and ancillary systems
Computer software and database system knowledge, SAP knowledge will definitely be an advantage
Good organizational skills and ability to manage multiple tasks
Outstanding customer service and overall communication skills, strong telephone etiquette, as well as the ability to handle difficult telephone calls
Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections)
Have a strong ability to engage and build rapport with customers
Ability to adapt quickly to change
Strong professional customer service skills
Strong experience in SolidWorks 2012+

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Senior Customer Service Specialist Resume Examples & Samples

Excellent ability to navigate multiple host screens and ancillary systems
Ability to interpret customer questions as part of problem resolution
Ability to understand and navigate the banks organization
Proven ability to influence business partners for proper resolution (moved to required from desired)
Proven ability to lead
Prefer candidate have minimum of 3 years Contact Center/BC experience

Senior Customer Service Specialist Resume Examples & Samples

Assist management with selection, training, and mentoring of all staff
Engage employees in their career path with training and assigning Canon Academy courses
Identify recurring issues, identify root causes, and propose process improvement solutions
Task rotation including Lease Terminations, Inventory and generating return instructions
Provide routine customer service billing support including, but not limited to: explaining billing statements to customers, taking customer payments , handling collection issues, insurance, property tax and sales tax pro-rates, issuing credits, handling changes of service, perform basic troubleshooting procedures
Business Acumen. Ability to understand and carry out business strategy/goals in order to achieve target results
Building Relationships. Understand the dynamics of the team; actively work to improve communication to both our internal and external customers. Develop trust
Independently provide highest level of customer service with first call resolution when possible
Build and maintain working relationships with other Canon associates, our Dealers and our Customers
Accurately record and maintain customer contact information and details
Consistently meet all goals consistent with your position level requirements as set forth by Canon Financial Services
Develop and share best practices with all levels of management
Exercises a wide degree of latitude and creativity, based on prior experiences, to effectively service our customers
Provide mentoring and training to fellow Portfolio Management employees
Ability to handle multiple tasks and meet deadlines
Complete Canon Academy Training Curriculum assignments successfully and on time
Proven analytical problem solving skills and basic math skills required
Ability to develop creative and innovative customer solutions

Senior Customer Service Specialist Resume Examples & Samples

Acts as executive liaison for escalated customer issues of all brands (Starbucks, SBC, Tazo, etc.). Researches customer issues at individual and systemic levels, provides resolution, and attempts recovery
Subject matter expert to the Customer Contact Center; provides performance feedback, ensures accurate information is being communicated and documented, fields questions, and handles escalated contacts for timely resolution and customer satisfaction
Manages a queue of sensitive cases requiring financial research using query systems
Initiates quality investigative leads for the security team, based on identification of potential loss issues requiring action. Assists in development of specialized reporting and queries to identify partner theft and customer fraud
Facilitates world class customer service outreach via social media (Facebook and Twitter). Maintains a high standard in all communication with customers, third party administrators, and internal groups; marketing, legal, and communication teams
Investigates claims, such as in-store injuries, theft, liability, medical claims, and property damage, to determine coverage and whether benefits are due and provides results of investigation to internal Risk Financials group and legal. Responds to phone calls and written requests for information
Manages multiple e-mail accounts containing requests from internal business units for customer case information for the purpose of litigation or investigation
Establishes processes, procedures, and policies for internal teams and the Customer Contact Center
Works with various business units to consult on products or programs that may impact the customer experience in order to minimize customer contacts
Supports department training program and conducts training when necessary
Pilots and tests new customer contact programs, processes and technology. Provides feedback for improvement prior to implementation within the Customer Contact Center
Identifies and reports technical issues to the Help Desk and works with web teams to resolve customer facing issues
Serves the company by increasing productivity, accuracy, and eliminating redundancy
Customer service or call center representative 3 years
Customer inquiries, issues, and resolving sensitive escalations in an office environment experience 2 years
Basic to intermediate data analysis and query knowledge
Basic financial knowledge (i.e. experience with Oracle)
Fast-paced professional environment
Strong professional customer service skills
Ability to handle and resolve sensitive escalations
Ability to work efficiently in a fast paced environment
Easily adapts to constant change
Ability to communicate professionally, clearly, and concisely, both orally and in writing
Analytical and interpretive skills
Basic/intermediate skills in Microsoft Office Suite with an emphasis in Excel
Ability to manage and maintain confidential and sensitive information effectively
Basic statistical knowledge and data analysis savvy
Basic knowledge of POS systems and financial transaction process

Senior Customer Service Specialist Resume Examples & Samples

Enter, review, and decision new account applications from multiple channels: stores, online, and/or customers responding to promotional invitations
Process, review, and decision register referrals, Nordstrom Direct transactions, and credit line increase requests
Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Corporate Card, Debit, and Gift Card products
Answer and resolve escalated customer, store, and helpline calls
Locate account numbers for Visa, Retail, and Debit cardholders shopping in Nordstrom stores
Answer basic inbound account inquiries and apply knowledge of Visa, Retail, Corporate Card, Debit and Gift Card products
Assist customers responding to store event invitations and other marketing related activities
Review and process requests for account maintenance, status updates, payments, errors and letter requests
Educate customers on Nordstrom Rewards and other available reward benefits

Senior Customer Service Specialist Resume Examples & Samples

Process credit line increase requests, change of address, card orders and statement reprints
Authorize point of sale register referrals and catalog sale transactions
Answer Visa and Retail customer telephone calls concerning basic customer billing statements

Senior Customer Service Specialist Resume Examples & Samples

Know Bank of America Capabilities across multiple products
Proven ability to influence business partners for proper resolution
Prefer candidate have minimum of 1-2 years Contact Center/Financial Center experience

Senior Customer Service Specialist Resume Examples & Samples

Ownership of Key customer accounts: Receipt of Order to Receipt of Goods
Understand all products that affect account. (Launch Pad, DAM Meeting, SO&P, Integration)
Etc.)
Drive to 98 on time and 98 line fill - Monitor your customers on time and line fill. Report weekly and facilitate meeting with internal and external logistic
Proactively coordinate with materials management, shipping and traffic to ensure order dating is consistent with customer's requirements and Sanford's materials plan to ensure optimal fill rate
Answer and timely resolution of inbound customer inquiries: phone, fax and email and other supply chain release activities
Coordinate any special customer requirements (i.e. pallet projects, special labeling, or other logistical coordination)
Leads efficient Business Segment distribution teams' activities (order status, pricing/product inquiries, shipment tracking, order expedites, etc.) with Manager
Facilitate and prepare for the scheduled meetings with external customer, sales, and demand planning
Create and present monthly accounts updates, service metrics, POS, sales dollars, back orders, forecasts
Coordinate with SAP account specific fines/deductions, charge-backs and other compliance concerns. Work closely with customer and sales to address and correct issues. Facilitate F & P meeting with Freeport and the DC
Assist in processing charge-backs, deductions, etc. Work with the finance group for any disputes
Active participant in customer meetings (both internal and external)Provide timely report to customer and to channel based on customer requirements(i.e. backorder, open orders, shipped/invoiced,POS). Work closely with demand planners for forecasting/item availability issues
3-5 years of Sales/Supply Chain/Customer Service experience required
Computer expertise, Software applications
Proficient in Microsoft Excel
Proficient in Word, PowerPoint, SAP and BW & IRIS reporting
Strong communication skills, verbal and written; strong organizational and accurate thoroughness is required
Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere
Supply Chain knowledge, project implementation methodology preferred

Senior Customer Service Specialist Resume Examples & Samples

Associates degree
Extensive customer service experience, minimum of 5 years
2 years of experience with rebate processing for a utility Energy Efficiency rebate program
Experience using Salesforce.com
Strong attention to detail, high data accuracy
Intermediate experience with Microsoft word, excel, and outlook
Proven ability to work in a dynamic team environment
Ability to demonstrate leadership and initiative

Senior Customer Service Specialist Resume Examples & Samples

Maximise the value they get from the services they have purchased
Can communicate the value of CSS services within the customer organization
Have a point of contact outside of the 24 X 7 service delivery structure for escalations and enhancements

Senior Customer Service Specialist for Five Ten Resume Examples & Samples

Represents the Company accurately, communicating effectively with the sales reps, retailers, customers, distributors and other stakeholders
Makes the customer a priority by being accessible for customer/sales reps calls and customer-specific requirement questions
Prepare and process assignments (enter order, cancellations, order control, order confirmation, special handling, delivery date and delivery control)
Oversee the allocation of inventory to orders, transmission of shipping instructions and shipping confirmations to ensure that customer’s order are accurately fulfilled and properly invoiced
Prepare and process the Five Ten Gym-Program for Europ
Advanced PC skills (Proficiency in MS-Office and SAP/CRM)
German written and verbally
English written and verbally
Very high customer orientation and communication skills
Process oriented mindset and deep understanding for complex relations
Autonomous and self-dependent way of working
Apprenticeship in relevant area e.g. industrial clerk, logistics etc
3 years of professional experience in Customer Service, within relevant areas e.g. Sales or Logistics

Senior Customer Service Specialist Resume Examples & Samples

Experience with documentation and regulations for exporting to Africa, Russian and Middle Eastern Countries
Eager to learn and work in a changing and fast growing environment
Customer and action oriented
Self-motivated with good communication skills
Interpersonal skills
Understands how different functions within his/her own organization interrelate to each other
Knowledge of ERP – SAP, Siebel
Preferred minimum of 3 years’ experience in a Customer Services environment, preferably with contract administration expertise
Must have completed Post-Secondary education

Senior Customer Service Specialist Resume Examples & Samples

Receives and processes customer orders, inquiries and/or complaints covering services provided
Assists in the training and development of Customer Service Specialists
2 years previous customer service experience in transportation
Excellent facilitation, communication, interpersonal and organizational skills

Senior Customer Service Specialist Installment Loan Support Resume Examples & Samples

Seeking and acting on feedback
Focusing on the customer
Communication

Senior Customer Service Specialist Resume Examples & Samples

Strong experience in SolidWorks 2012+
Strong ability and capability of using SolidWorks add on programs such as Simulation and Floworks
A good understanding of analysis of stress and strain loads, torque loads, shear stress, shock analysis, random vibration analysis and thermal analysis
Good skills in DFMA, understanding manufacturing techniques, EMC, IP ratings, material selection, environmental specs, avionic test specs, MIL specs
Efficient in 3D part modelling, 3D Assemblies with motion and clash detection if required, 2D drafting skills to BS8888 and understanding of ISO9001
A clear understanding (with case study examples) of their experience in MRP, MRP-II, Configuration management, PDM systems
Good skills in using Adobe, Microsoft office
Analytical report writing in shock, vibration and destruction tests, use of AutoCAD and AutoDesk Inventor
Any portfolio examples of 2D and 3D CAD (treated in complete confidentiality) and be able to demonstrate Case Studies of 'cradle to grave' projects from customer enquiry and concepts to drawings, to manufacture, to assembly to shipping

Senior Customer Service Specialist Resume Examples & Samples

The successful candidate will have strong communication skills and be able to effectively communicate with internal & external customers
Day to day activities may include, but are not limited to, SAP system use, data analysis, internal/external e-mail support, and telephonic communications
Candidates will be part of a team responsible for performing to core recovery metrics and other goals related to customer support levels
Candidates must be willing to support weekly AOG on-call schedule
Candidates must demonstrate attention to detail, time management skills, & the ability to multi-task
Candidates will be expected to develop an expert level understanding of the core process and how their responsibilities support internal & external customers
Knowledge in SAP and related systems
Follow established procedures to ensure adequacy and accuracy of all work products
Provide support to leadership team as needed
Actively participate in team meetings, process improvement teams, and other activities as assigned
Flexibility to schedule hours based on business demands
Ability to thrive in a start-up environment
Execute all tasks with high degree of accuracy
Minimum 1 year Integrated Supply Chain experience in Materials Management
5 years work experience with Honeywell preferred
Honeywell Avionics and Mechanical product and site knowledge
Speak, read and write English

Senior Customer Service Specialist Resume Examples & Samples

Opens and maintains deposit accounts (checking/savings/money market/CDs) for all Commercial Banking and Private Banking clients in accordance with regulations (U.S.A. Patriot Act, BSA/AML, etc.) and audit requirements
Functions as the primary point of contact for all Commercial Banking and Private Banking clients; escalates issues to other areas of the bank as appropriate
Functions as the primary point of contact for all Commercial Banking and Private Banking clients regarding incoming and outgoing wire transfer research requests; works directly with internal departments (Wire Transfer/Operations Support) to resolve any wire transfer issues in a timely manner
Reviews and processes online banking enrollments from Commercial Banking and Private Banking clients and provides general telephone training when required; refers requests for Cash Management Services to a member of the Cash Management Department
Reviews daily overdraft reports, contacts clients to determine the cause and discuss funding; communicates results of these discussions to Commercial Banking team members and Operations Support for additional action, if necessary
Assists Commercial Banking and Private Banking team members with applications for credit cards; obtains additional information from clients as needed and follows up with the credit card vendor. Communicates the status of applications to Commercial Banking and Private Banking team members in a timely manner
Other duties as assigned by Management
Minimum of 3 years’ experience in Commercial Banking service/support, with a strong knowledge of commercial deposit products and services
Ability to work independently, set priorities and handle multiple tasks. Must be dependable in completing tasks with strong attention to detail and accuracy
Must possess excellent judgment, and the ability to accept responsibility and handle confidential information
Must possess excellent communication skills and customer service skills with a high level of professionalism, whether over the phone, in person, or in writing
Must be proficient in Word, Excel and PowerPoint programs
Superior problem solving, researching, and decision-making skills
Passionate, self-starter, and independent thinker who has the desire to work in a fast-paced organization
Strong ability, desire and enjoyment in working with others as part of a diverse team as well as independently. Desire to serve and act in the best interest of the client and effectively manage client relationships

Senior Customer Service Specialist Resume Examples & Samples

Responsible for design, definition and negotiation of Supply Chain solutions between Mondelez and its customers in order to improve productivity, drive cost reduction, support Commercial, Route to Market, minimum order quantity as well as increasing customer satisfaction
Drive Country - BU Customer Service Maturity Matrix and develop capabilities within the customers based on Mondelez Customer Collaboration
Manages CMI/VMI Programs as an input to IBP process, based on customer forecast to meet KPI metrics
Works with Sales and Finance teams (Customer Business Team) to drive Fuel to Cash: DSO, DC reduction and Overdue accounts
Develop capabilities to achieve CPFR Gold Standard level
Participate in regular customer meetings and JBP (Joint Business Plans) as needed
Support Log Ops to develop productivity initiatives with the customers and or intermediaries (distributors)
Develop Customer and Channel Strategies and may manage Customer Agreements
Customer Master Data Alignment and/GDS, eletronic catalogue initiatives. Implement EDI projects, electronic invoicing or related
Academic Knowledge
Working Knowledge
Customer service experience with minimum of 6 years
Demand planning or Production planning experience preferable
Knowledge in Computer Operating Systems (pref SAP and Microsoft Office)
Process management and planning skills

Senior Customer Service Specialist Resume Examples & Samples

Experience working in a call center or a financial/banking center
Over one year of experience working in customer service
Experience with handling difficult customer situations

Senior Customer Service Specialist Resume Examples & Samples

Create reports by utilizing Excel (macros, pivot table, formulas, conditional formatting, VBA coding etc.)
Investigating shortages and mis-directs
Account management - Daily reports to customers on their On-Time Performance
Account management - Monthly reports to customers on their On-Time Performance
Maintenance of customer database
Provide high level customer service to internal and external customers
Assist in corrective action, in order to ensure high levels of customer service
Receive and initiate request from customers such as changes to delivery location, changes to delivery area, pick-ups and redirects, etc
Advise operation terminals of any corrective action that is required by a driver to uphold a high level of customer service
Respond to customer inquiries with speed and accuracy
Support new business implementation
Work with cross functional teams
Conduct analysis by route, region or customer
Other related duties as assigned by management
Informing customer of potential delivery delays
Post-Secondary Education in a related field
MUST have advanced knowledge of Excel, including: the ability to build reports, use of macros, Pivot Tables, V-Lookups, etc
MUST have experience with Windows and Microsoft applications
Minimum of 2 years of customer service experience and/or dispatch experience
Previous Account management experience accompanied by proven reporting experience
Ability to work with minimal supervision; self-starter with a strong work ethic
Common sense approach
Work well with team and other departments
Manage multiple tasks under pressure
Time Management skills and the ability to prioritize
Strong geographical knowledge of Canada
Bilingualism (French and English) is preferred
Transportation Industry knowledge would also be an asset

Senior Customer Service Specialist Resume Examples & Samples

Post-secondary education or high school diploma and equivalent business experience
18-24 months customer service or financial services industry experience
Outstanding customer service and overall communication skills, strong telephone etiquette, as well as the ability to handle difficult telephone calls
Effective business writing skills, specific to correspondence experience
Excellent initiative and proactive response to issues
Comprehensive product knowledge
Advanced level of knowledge of all processing systems
Effective interpersonal and coaching skills
Good organizational skills and ability to manage multiple tasks
Demonstrated problem resolution skills

Senior Customer Service Specialist Resume Examples & Samples

Manage quality assurance by conducting case reviews, call reviews and customer satisfaction. Coach employees to sustain and improve performance, provide recommendations for performance and participate in job posting/employee selection process. Ensure training requirements (as applicable) are met by each team member. Ensures that all team members are pursuing the team goal and objectives. Builds and maintains a skilled, self-directed, committed and high-performing work team
Supports the Supervisor in providing leadership for the operations of the team including planning, coordination and oversight of the work group’s activities
Assists in developing and deploying the work team’s business plan, including strategic initiatives and metrics. Ensures adequacy and optimal deployment of team’s resources, including staffing requirements. Monitors performance against plans and any established benchmarks, taking corrective action as needed
Responsible and accountable for overseeing team operations / activities including but not limited to
Must possess at least a Diploma preferably in Business Studies/Administration/Management or equivalent
At least 5 year(s) of working experience in the related field specializing in Customer Service or equivalent
Required language(s): English, Bahasa, Cantonese,

Senior Customer Service Specialist / NS&S Resume Examples & Samples

Ability to understand and navigate the bank's organization
Ability to work independently
Critical thinking

Senior Customer Service Specialist Resume Examples & Samples

Interface with Site Managers to identify knowledge indicators important to their customers, provide suggestions and/or recommendations driven from data analyses
Perform order entry, order expediting, customer service call resolution, return goods authorization, processing of backorders
Facilitate vendor and customer interaction, problem resolution, executing 3rd party & agent buys
Interface with Customers routinely at the Management and Director level
Interface with colleagues from Fisher Scientific
Participate in preparation and/or presentation of routine reporting and analysis requirements as well as quarterly customer business reviews, identifying opportunities and making recommendations for customer account improvement
Asset/Material obsolescence and replacement planning support
Identify, develop and drive continuous improvement to methods of providing customers with data necessary to make informed business decisions and which reinforce the value of the Unity Lab Service products
Provide input to Practical Process Improvement Managers in developing and prioritizing project pipelines
Recommends alternative courses of action to drive Data to Knowledge initiative
Work independently under the direction of the Site Manager
Develop and maintain effective customer relations with purchasing and end user within assigned client
Independently make decisions, but also utilize available resources to meet customer needs and work effectively with cross-functional team of supplier and internal resources
Communicate with supervisor any customer issues or potential problems; perform other tasks assigned by manager
Inform customers of supply and price trends and assist in inventory control
Must possess a minimum High School Diploma or GED
Strong interpersonal, oral and written communication, and presentation skills
Must be able and willing to travel to customer locations
Advance Microsoft Office skills including Word, Excel and PowerPoint as well as Microsoft Access or similar relational database knowledge
Ability to make decisions and work independently
Pharmaceutical and science background preferred

Senior Customer Service Specialist Resume Examples & Samples

Management and coordination of various data sources and/or customer facing programs including
2+ years of sales experience, preferably in the research laboratory industry
Minimum of 1-2 years professional experience in at least one of the following disciplines required: business analytics, financial analysis and modeling
Data mining, report writing experience
Strong industry, pharmaceutical and science background preferred
Strong financial analysis and data modeling skills
Bachelor’s degree, preferably in the sciences or equivalent work experience
Experience working in Life Science industry preferred

RCC Senior Customer Service Specialist Resume Examples & Samples

Bilingual fluency in English and Spanish is required
A minimum 2 years of call center / customer support experience (RCC experience preferred)
Working knowledge of RCC business processes, policies and procedures
Extremely customer focused
Experience working in a fast-paced, ever-changing environment
Minimum typing speed of 45 WPM
Fluent written and verbal language skills in English (required)
Be a confident and enthusiastic communicator
Adaptability and willingness to take on new tasks
Self motivated, works well under own initiative and can innovate
Ability to prioritize tasks and work to deadlines and targets
Strong team player who is resourceful and flexible
Ability to solve complex problems
Demonstrated solid performance record

Senior Customer Service Specialist Resume Examples & Samples

Education, Qualifications & Special Training
Diploma OR Degree holder
2 to 3 years experience in Customer Service field, preferably in electronic components industry
Know ledge & Skills
Fluent in Cantonese / Mandarin & English
Good communication & interpersonal skill
Computer software and database system knowledge, SAP knowledge will definitely be an advantage
Personality Requirement
A team player, service minded with pleasant personality
Self motivated & take ownership of responsible activity
Able to work under pressure
Experience in Electronic Components Industry will be an advantage
Incoterms
Basic knowledge of TS/ISO9001 and QMS Training Needs 1.Attend New Staff Orientation Program and Basic knowledge of TS/ISO9001 (for new join staff) 2.Attend training or acknowledgement of material review for Basic knowledge of TS/ISO9001 and QMS 3.Others
LI-APAC

Senior Customer Service Specialist Resume Examples & Samples

1) Develop/maintain effective work relationship with customer personnel (internal/external) up to and including first level management. Act as focal point for all communication between Westinghouse and customer during surveillance activities
2) Know customer, especially internal customer organization. Respond to identified problems, gather facts, develop solutions and review recommended solutions with Customer for action
3) Prepare documents for external customer surveillance activities. Utilize various manufacturing and reporting systems to compile customer specific information for their review
4) Engage in effective interactions with first level managers, engineers, other Customer Service Specialists, support group personnel and customer engineers to complete project assignments. Occasional interactions with first level customer management may be necessary in problem definition and resolution
5) Have complete understanding of CAPAL and/or EPN disposition and corrective actions in such a way that the results can be explained in a comprehensible way to external customers
Bachelors Degree required
Minimum of two to five years in product line/mfg. operations/marketing or projects organizations. Knowledge of CFFF systems, and business unit’s products and services
Practical and some fundamental knowledge of QA Program, and CFFF products and services, industry codes and standards. Good communication skills (both written and oral)

Senior Customer Service Specialist Resume Examples & Samples

Ability to adapt quickly to change
2 year inbound call center/financial center experience
Deposit Product and systems knowledge

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