Rep, Customer Service Resume Samples
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Rep, Customer Service Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the rep, customer service job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
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EH
E Hilpert
Electa
Hilpert
6606 Hodkiewicz Station
San Francisco
CA
+1 (555) 245 0045
6606 Hodkiewicz Station
San Francisco
CA
Phone
p
+1 (555) 245 0045
Experience
Experience
Houston, TX
Rep Customer Service
Houston, TX
Becker-Kub
Houston, TX
Rep Customer Service
- Performs other duties as assigned
- Follows all established policies, procedures and written/verbal instructions
- Performs all assigned tasks as quickly and accurately as possible
- Manage all incoming mailboxes and respond in professional business writing style to all e-mail communications back to customers
- All other assigned tasks per Supervisor or Customer Relations Manager
- Execute password re-sets on company website
- Answer incoming phone calls and provide world class customer support to maximize customer satisfaction
Dallas, TX
Rep-customer Service
Dallas, TX
Satterfield Inc
Dallas, TX
Rep-customer Service
- Responsible for direct interaction with customer accounts and sales force to perform product inquiries, order entry processing and control
- Establishes and maintains filing systems. Orders and stocks supplies
- SCLM - Manages and secures the resident's trust account distributing funds according to guidelines
- Assists with preparing for and facilitating meetings, conferences, programs and/or special events
- Raising tech tickets for business partners
- Amending existing client information as necessary in the IP systems and databases
- Ensuring Dodd Frank reporting is completed
present
San Francisco, CA
Rep, Customer Service
San Francisco, CA
Mosciski, Satterfield and Marvin
present
San Francisco, CA
Rep, Customer Service
present
- Adhere to established policy, procedure and quality standards within service standards or metrics for work performed
- Teamwork: works harmoniously with others to get a job done, responds positively to instructions/procedures, and works well with others
- Track related work activity for business process reporting & workload management
- Work closely with internal departments to produce accurate and timely results which support department Key Performance Indicators (KPI’s)
- Provide information related to outside assistance and other options
- Meet or exceed established call center metrics for attendance, working rate, talk time and quality
- Perform accounting functions related to orders, adjustments, and corrections
Education
Education
Bachelor’s Degree in Courtesy
Bachelor’s Degree in Courtesy
Virginia Commonwealth University
Bachelor’s Degree in Courtesy
Skills
Skills
- Strong attention to detail
- Strong customer service skills to support interaction with end users in a pleasant, professional, and courteous manner
- Strong communication skills
- Proficiency multi-tasking, prioritizing and meeting deadlines
- Proficient in Microsoft Office suite of products
- Strong troubleshooting and problem solving skills
- PC skills with proficiency using Windows and MS Office
- Ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience
- Bilingual (French & English) mandatory
- Experience in Medical Device Industry an asset
15 Rep, Customer Service resume templates
Read our complete resume writing guides
1
Rep, Customer Service Resume Examples & Samples
- Serves as a liaison between The Morning Call and outsourced partners on a daily basis
- Handles customer phone calls escalated from the vendor and the Operator line (concierge)
- Resolves all vendor and customer escalations on a daily basis and in a timely fashion (emails, calls, etc), requiring analysis of situations to determine best use of resources
- Performs data entry and essential Circulation processing and reporting for Morning Call and alternate products
- Acts as dispatcher for missed deliveries and shortages
- Demonstrates proficiency with circulation system, circulation processes and operation
- Highly customer service and detail oriented
- Good working knowledge of Microsoft Windows Office applications
- Excellent communication skills and problem solving abilities
- Must be a team player and exhibit a flexible and positive attitude
2
Rep, Customer Service Resume Examples & Samples
- Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems
- Verifies contacts and account information
- Examines customer problems and implements appropriate corrective action to respond to customer requests
- Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action
- Maintains and creates logs, reports, records and files
- Investigates, analyzes, coordinates and tracks complex customer issues and problems
- Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution
- May interface with offshore call center to answer questions on process or specialized situations
- May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments
- May do order fulfillment. Receive orders, reconcile information, track on spreadsheets, and follow up with customers
- General knowledge of company products and customer service activities
- Proficient MS Office skills
- Must be able to navigate a computerized data entry system or other relevant applications
3
Rep Customer Service Resume Examples & Samples
- Processing of customer orders through phone, fax, e-mail and EDI
- Handles inbound calls in a timely and professional manner
- Proactively contacts customers regarding order changes and/or late shipments
- Researches and resolves escalated customer issues utilizing appropriate resources
- Ensure orders are placed and confirmed within acceptable time frames
- Primary liaison between the customer and supply chain
- International shipping documents and communication
- Proactively reaches out to teammates to help and delegates work when needed
4
Junior Business Rep-customer Service Resume Examples & Samples
- Utilizing existing vendor information and contacting vendors through email and telephone
- Establishing professional relationships
- Completing necessary steps to open new accounts
- Assisting vendors with initial questions and information requests
- Facilitate initial orders
- Following up to ensure new relationships are strong
5
Rep, Customer Service Resume Examples & Samples
- Ensure customer satisfaction through the processing of service orders, Parts orders, warranty claims or return authtorizations, responding to and generating correspondence, and the coordination of all aspects of customer service activities
- Serve as customer contact regarding order processing, pricing, scheduling and shipping
- Prepare documents required for domestic and export shipments. Work directly with customers, reps, banks, freight forwarders, and internal departments to ensure the accuracy and timeliness of shipments and payment of goods or services rendered
- Interface with Master Scheduler, Engineering, Finance-Credit, Sales, Service and Shipping to facilitate customer orders for customer satisfaction
- Research and process requests for warranty freight and/or reimbursement
- Maintain customer warranty database to ensure integrity of the data
- Communicate with customers via phone, email, fax and web service portals
- Work closely with internal departments to produce accurate and timely results which support department Key Performance Indicators (KPI’s)
- High School Diploma and minimum 5+ years experience in customer service environment
- Proficient in Microsoft Suite (Word, Excel, Power Point)
- Ability to utilize SAP and accurately input data
- Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to effectively present information in one-on-one and small group situations to internal and external customers
- Bi-lingual Spanish preferred, but not required
- Carry out instructions furnished in written, oral, or diagram form. Must be able to deal with problems and resolve conflicts
- Calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Must be able to effectively present information in small group situations to customers, clients, and other employees of the organization
6
Rep, Customer Service Resume Examples & Samples
- Demonstrates working knowledge of product/service features and how products are used in customers' businesses
- Demonstrates working knowledge of business practices and procedures
- Evaluates customer requests and ensures proper action is taken with minimal supervision
- Provides appropriate level of customer support on moderately complex customer issues
- Coordinates problem resolution
- Documents product/service issues and resolution techniques for the benefit of the team
- Provides comprehensive level of customer support in explaining products/services for alternatives and customer solutions
- Resolves routine problems/issues
- Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces
- Ensures that customers have a positive experience; commits to meet or exceed customer expectations
- Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success
- Identifies opportunities to improve efficiency while providing flawless transactions, services and products
- Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes
- Placing orders via phone/email/fax
- Running customer reports
- Working closely with the Distribution Center and Kinray Sale Representatives
- Answer incoming phone calls from customers
- Process customer order(s), ask appropriate information for billing purposes and follow up as necessary
- Respond to customer questions and problems
- Contact customers to inform them of additional information or payment needed
- Prior computer experience using Microsoft Office systems preferred
- AS400 system knowledge preferred
- Shift: 9:00am-5:30pm Monday – Friday
7
Rep-customer Service Resume Examples & Samples
- Managing urgent requests to modify high profile client accounts
- Processing new account applications for Financial Institutions
- Investigating client and technical issues
- Raising tech tickets for business partners
- Ensuring Dodd Frank reporting is completed
- Capturing and reporting GMEI data to DTCC
- Updating client bank accounts
- Clearing Bridger alerts
- Issuing, trouble shooting and managing RSA tokens
- Proficient in Microsoft Suite
- Ability to maintain a high level of accuracy whilst working under pressure
- Proactive approach to work
- Understanding of Foreign Exchange
- Experience with SalesForce, FXOPs, Lexis Nexis or Bridger
- Technical support background
8
Rep, Customer Service Resume Examples & Samples
- Issue and process all orders for traditional sales-including making all backlog and location changes, corrections and adjustments as necessary before shipping order/stock transfer off the system
- Acknowledge order to customer
- Liaise with product line, marketing and consignment personnel on order service related issues
- Communicate with product lines and contract services for PO/RO due dates so accurate data is in system
- Work with warehouse, QC, shipping personnel to ensure orders and transfers are processed in time
- Work with inbound QC to ensure smooth transition of inbound RO/PO/stock transfers to outbound QC when required for an outbound order/stock transfer - Communicate shipping notification to customer
- Oversee customer warranty claims process
- Prioritize the workload within the QC to ensure ship dates are met - Monitor order backlog to ensure timely deliveries
- Works with marketing/product line personnel to ensure the backlog is being monitored within each group and updated accordingly
- Liaise with warehouse manager on any warehousing issues
- Receive, research, and answer customer complaints-coordinate the complaint with sales, product lines, QC, warehouse, and accounting department. - Receive, research, and answer customer inquiries regarding sales orders, invoices, shipping data, and paperwork
- Update and maintain customer master list
- Routes calls to proper personnel
- Works with Credit Department on warranty issues and order disputes
- Investigate, resolve paperwork issues that arise from customer
- Maintain customer requirements manual
- Generate customer report card
- Associates degree (A.A.) or equivalent from two-year college or technical school; or four years related experience and/or training; or equivalent combination of education and experience
- PC Literate (Word, Excel, Access)
- Aircraft Industry Experience a plus
9
Rep Customer Service Resume Examples & Samples
- Answer incoming phone calls and provide world class customer support to maximize customer satisfaction
- Execute daily transactions which includes, order entry, returns, credits, specials, sample orders, debits, credit and re-bills, and any other assigned work/tasks
- Manage all incoming mailboxes and respond in professional business writing style to all e-mail communications back to customers
- Be able to problem solve in a dynamic service environment
- Strong verbal, written and computer skills
- Excellent planning, follow-up and organizational skills
- Provide user support and customer service on all customer issues
- Assist sales in reviewing customer needs
- Manage day to day activities per customer requests that allows sales more opportunities to sell
- All SSS will be aligned with a Territory Manager or Zone to better support our customers
- Obtain and evaluate all relevant information to handle all inquiries and issues
- Research issues and questions using available information resources
- Identify, redirect and/or escalate problems to appropriate resources per customer support procedures
- Follows specific instructions and processes to maintain accurate Remedy call tracking logs; entries of contact with resolution details and follow-up information including, but not limited to details of inquiries, issues, actions taken, current state, etc
- Makes proactive customer calls to ensure high customer satisfaction
- Be able to support company website questions, processes and inquiries and provide some technical support
- Execute password re-sets on company website
- Able to work cross functionally with other internal departments to support both internal and external customers
- All other assigned tasks per Supervisor or Customer Relations Manager
10
Rep, Customer Service Resume Examples & Samples
- Minimum of two years administrative experience required
- Experience in Medical Device Industry an asset
- College Diploma or Bachelor's Degree (or in progress) required
- Must be resourceful, highly motivated and have the ability to coordinate varied and multiple projects working with a wide variety of people in a fast paced environment
- Bilingual (French & English) mandatory
- Proficient in Microsoft Office suite of products
11
Senior Rep Customer Service Resume Examples & Samples
- Create a positive and consistent United Academy customer experience
- Drive revenue using persuasive selling skills and articulating the United Academy value proposition to current and future customers
- Accurate use of United Rentals computer systems designed specifically for United Academy
- Identify and qualify a United Academy request to ensure it will suit the customer's requirements
12
Ib Rep, Customer Service Resume Examples & Samples
- 10%- Provide knowledgeable insight and information about our products by utilizing tools such as catalog and website. Upsells to Customers as designated
- Must have strong desire to help customers, work well under pressure and maintain a courteous, professional demeanor at all times
- Ability to learn and retain new information
- Strong follow up & problem solving skills
13
Patient Accounts Rep / Customer Service / PFS Resume Examples & Samples
- Maintains communication with collection agencies, provides administrative support, and handles cash management regarding activity on patient accounts
- Performs all clerical functions. Assists with handling requests to completion with other departments
- Establishes patient referrals, pre-certifications, and authorizations. Processes and returns patient voicemails within 24 hours of receipt
- Documents all actions taken on each accounts in the systems
- Updates changes in insurance screens, demographic information, and statement systems. Initiates monthly payment contract on accounts up to $1000 for patients who meet guidelines
- Informs leadership of problems and recommends solutions
14
Rep Customer Service Resume Examples & Samples
- Answers all incoming fare media phone calls from customers
- Answers all inquiries related to fare media
- Initiates outbound call as needed
15
Rep, Customer Service Resume Examples & Samples
- Identify, evaluate and prioritize caller needs, questions and concerns
- Formulate plans of resolution and respond appropriately and efficiently
- Maintain and/or restore customer satisfaction and partner with other teams as needed
- Perform problem analysis and recommend resolutions to the callers in accordance with standard protocol
- Proactively educate callers on program benefits
- Meet or exceed established call center metrics for attendance, working rate, talk time and quality
- Use computer tools to accurately process and document information
- Develop rapport with callers and adjust communication style appropriately
- Provide accurate information about programs and services
- Escalate issues internally
- Strong customer service skills to support interaction with end users in a pleasant, professional, and courteous manner
- Ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience
- PC skills with proficiency using Windows and MS Office
- Ability to empathize and understand the needs of the customer
- Strong attention to detail
- Proficiency multi-tasking, prioritizing and meeting deadlines
16
Rep-customer Service Resume Examples & Samples
- Responds to inquiries and may refer customers to secondary sources
- Monitors a variety of service levels to ensure that turnaround times or special requests are completed within expectations
- Resolves customer and client problems, utilizing a variety of computer systems, software, document imaging and auto faxing equipment. Within limits of authority, appropriate billing adjustments, determining appropriate service recovery actions, and coordination of special requests. Ensures that billing adjustments are performed within the System Standards of Conduct and HCFA compliance requirements for laboratories
- Uses excellent customer service skills in keeping with the System mission, vision, and values. Converses with patients, physicians, and public to take and relay messages, and to give patient results to physicians, nursing personnel, or client offices. Uses negotiation skills to defuse customer dissatisfaction and applies service recovery principles, as needed to maintain client accounts
- Acts as the commutation liaison for System Laboratories in a busy customer service center. Triages and directs all incoming and outgoing information. Appropriately releases medical information and test results, according to established System and Laboratory confidentiality policies. Advises client offices and nursing units on appropriate specimen collection containers, protocols, and specimen transport conditions
- Six months previous job related (laboratory and/or customer relations) experience required
17
Rep, Customer Service Resume Examples & Samples
- Answer customer requests or inquiries concerning services, products, billing, and reports problem areas
- Handle miscellaneous customer service and general information calls via the phone and email
- Effectively transfer misdirected customer requests to an appropriate department
- Offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
- Prepare field orders (e.g., turn-ons, turn-offs, transfers); updates and maintains customer account information
- Determine documentation requirements; review and maintain hard copies when necessary
- Provide information related to outside assistance and other options
- Respond to service policy, rate questions, and billing inquiries
- Answer complex credit and billing inquiries, investigate high bills, analyze customer credit status, quote amount due, authorize extensions, and make arrangements for payment of past due bills, final bills, and returned checks
- Coordinate work requests with appropriate departments and service centers; informs customers of actions taken
- Perform accounting functions related to orders, adjustments, and corrections
- Report service disruptions (vendor, process, systems)
- Track related work activity for business process reporting & workload management
- 1-2 years experience in customer service
- Availability to work flexible schedule which includes all hours of customer care center operations
- Bi-lingual
- Computer use - basic proficiency
- Time Management – Maximizing available time to its highest purpose while achieving objectives
- Persuasion and negotiation skills
- Must be able to use multiple mainframe and software programs – MS Office and others which includes SharePoint
18
Rep-customer Service Resume Examples & Samples
- Repairing and/or correcting incomplete payment details
- Investigating and resolving client/payment issues
- Amending existing client information as necessary in the IP systems and databases
- Sending clients IP documentation as requested
- Responding to clients payment requests and inquiries received via phone and email
- Monitoring of the group email dedicated to client faxes, documents and messages,
- Support of US Sales Team as requested in addition to being involved in other operational projects and processes as required
- Preferred candidate will have demonstrated an understanding of foreign exchange and rate fluctuations
- A basic understanding of International Payments, IBAN, Swift Codes, Swift messages, tracers, international and exotic currency payment requirements, federal routing methods, bank processes, clearing sanction hits, responding to OFAC reports, Dodd Frank requirements and new accounts processing experience is preferred
- Must have strong attention to detail and the ability to maintain a high level of accuracy whilst working under pressure
- Excellent telephone skills with the ability to listen and understand the callers requirements
- Ability to work as part of a team ensuring team goals and deadlines are achieved
- A pro-active and flexible approach to work; in addition to a high level of numeracy
- Excellent written and verbal communication, creative problem solving, and organizational skills are required
- PC skills, including knowledge of the internet and Microsoft Excel
- Must be flexible to work between the hours of 7am-8pm Monday-Friday
- Salesforce, FXOPS, Bridger and Citibank Worldlink experience a plus
19
Rep-customer Service Resume Examples & Samples
- Composes, types and transcribes correspondence, forms, reports, presentation materials and other written communications as required. Routes written communications as appropriate
- Communicates with others in person, telephone, and/or email. May receive and screen visitors and handles general inquiries
- Assists with preparing for and facilitating meetings, conferences, programs and/or special events
- Establishes and maintains filing systems. Orders and stocks supplies
- SCLM - Manages and secures the resident's trust account distributing funds according to guidelines
- 6+ months keyboarding experience required
20
Patient Care Services Rep / Customer Service Resume Examples & Samples
- Minimum of one year in patient billing, customer service, claims processing, or related experience
- Good communication and organizational skills with strong attention to detail
- A team player attitude with excellent interpersonal skills
- Strong computer and keyboarding skills
- Ability to provide assistance to the Operations Department by contacting physicians, clinicians, patients, and payers to obtain information for the completion of paperwork
- Knowledge of healthcare insurance and third party reimbursement requirements
- Track record of company longevity / loyalty (3+ years)
21
Patient Services Rep-customer Service Resume Examples & Samples
- Requires high school diploma or equivalent
- One or two years related experience
- Demonstrated computerized system application experience
- Critical thinking and problem-solving skills
- Interpersonal skills to effectively communicate with patients, team members, clinical colleagues, medical staff, and external agencies and contacts
- Exceptional customer service skills and positive personality attributes
- Patience in dealing with ordinary, arduous or emotional clients
- Use of telephones
22
Rep-customer Service RT Resume Examples & Samples
- Handles customer service inquiries and problems
- Uses systems for tracking, information gathering, or troubleshooting
- Maintains records as appropriate
- Understands insurance guidelines for reimbursement of ministry�s specialty for customers. Obtains additional documentation needed to qualify orders. Works to determine benefits and financial responsibility for all goods and services at the time of the order. Communicates with customer or responsible party on issues of financial responsibilities
- Coordinates with other departments for customer needs, such as delivery of equipment to the home, set up of specialized equipment, and the drop ship program and initiates the special order process for customers requiring equipment and inventory outside of ministry's inventory. Reviews special order procedures with the customer and ensures the special order procedure is followed
- Provides orientation and education for various types of equipment to customers. May also include instructions on patient owned repairs
- Performs on-call duties on weekends, as assigned and understand and complies with regulatory guidelines