Customer Service Engineer Resume Samples

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D Abshire

Dayana

Abshire

35067 Stephania Pass

Chicago

+1 (555) 625 1289

35067 Stephania Pass

Chicago

Phone

p +1 (555) 625 1289

Experience Experience

Phoenix, AZ

Customer Service Engineer

Phoenix, AZ

Witting, Frami and Heaney

Phoenix, AZ

Customer Service Engineer

Monitors and tracks the repair status of inoperative equipment and documents maintenance activities utilizing the logistics management data base system. Documenting maintenance activities includes but is not limited to: repair action documentation, issuing, returning, and adjusting inventory, insuring inventory records are up to date and accurate, and other material control duties as assigned
Could be up to 25% travel to customer sites performing technical work (repairs, installations, consulting) and attending internal Agilent training classes
Process Management
Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations
Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance
Perform full range of on-site maintenance and repairs on assigned products including; technical diagnostics, break/fix, software loads, installation, removal, retrofit and customer call assistance
Interfaces with senior level decision-makers within the customer account to apply retention strategies

Phoenix, AZ

Customer Service Engineer MD

Phoenix, AZ

Hyatt Inc

Phoenix, AZ

Customer Service Engineer MD

Healthcare informatics, radiology workflow, service management, IT industry background a plus
Follows Company and department policies, procedures and guidelines in performing daily work assignments
Complete quality records of all work activities in the service management application
Collaboratively work with sales and service team to ensure successful work and satisfied customers
Performs installations, maintenance and repairs on Company products at assigned customer sites in accordance with QSR guidelines
Perform maintenance and repair of x-ray systems in accordance with Quality System Regulation guidelines
Identifies and develops new service contract opportunities in order to increase service business revenue

present

Dallas, TX

Senior Customer Service Engineer

Dallas, TX

Stracke LLC

present

Dallas, TX

Senior Customer Service Engineer

present

Reporting includes obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support
Have basic TCP/IP and network knowledge, including meaning of IP addresses, simple IP tools such as ping, ipconfig, tracert
Undertakes pre-sales and/or post-sales technical support including commissioning, installation, testing, and maintenance service to customers
Handling disputes coming from auto-generated invoices ISLC related
Be an on-site subject matter expert to customer’s technicians, engineering and management, representing Rockwell Collins in the assigned region
Undertake pre-sales and/or post-sales technical support including installation, testing and maintenance service to customers
Create, update, close & manage reporting for Siebel SRs to ensure strict adherence to processes

Education Education

Bachelor’s Degree in Appropriate Discipline

Southern Illinois University Carbondale

Bachelor’s Degree in Appropriate Discipline

Skills Skills

Good professional quality and professional ethics, with a high sense of responsibility
Ability to sell, good teaching skills, good team worker
Professionally represent Xerox as responsive, reliable and customer – oriented
Able to recognize and attend to important details with accuracy and efficiency
Using your knowledge/expertise to deliver quality and timely responses to our customer requests for technical assistance with GC or LC Products and Solutions
Able to build solid, effective working relationships with others
Able to quickly learn new systems and technology
Able to use a 10-key quickly and accurately
Good communication skills both verbal and written, with the ability to deal with customers and staff at all levels
High quality inter-personal skills. Good communication skills

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15 Customer Service Engineer resume templates

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Cmee Customer Service Engineer Resume Examples & Samples

Work with customer to resolve pre/post launch issue and manage customer expectation
Reviewing new platform features and assess HVM test risk, identify gaps and where needed, drive development of manufacturing solutions from Intel Business Unit or Technology Development groups
Generating enabling plan for each of these new platform features that require a factory to be ready
Leading cross-divisional and cross company forums (ODM/OEM, third party test vendors, internal Intel group)
Ensuring successful deployment and integration of HVM test into our HVM customers
Tracking and driving closure on all HVM factory test and product related test issues
Defining and developing customer HVM test requirements document
Defining and improving engineering processes to increase product quality and team efficiency
Exploration and implementation of new manufacturing methodologies and technologies

Senior Customer Service Engineer Resume Examples & Samples

Supporting Avaya Communication Manager solutions is crucial in this role to a level 3 standard
An individual contributor who provides expert post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities
Acts as the SME for complex issues and is the internal representative in critical escalations
Proactively reviews customer networks and determines where there may be issues by using multiple combined SW / HW components or cross multiple platforms using multiple protocols
Works with management and teams to implement
Displays expertise in industry protocols, solutions and customer situational management
Independently works on problems of diverse scope
May include lab management, mentoring lower level engineers, project management
Bachelor’s degree or equivalent industry certifications/accreditation
Typically requires at least 5 years of experience
Experience in supporting Avaya Communication Manager solutions to a level 3 standard
Day 2 maintenance troubleshooting support skills and experience, ideally to a Tier 3 level, within large enterprise/blue chip/Fortune 500 customer environment
Any relevant Avaya Certifications / Accreditations would be an advantage
Any additional areas of Avaya Unified Communications and or contact centre skills, experience or certifications would also be an advantage
Any additional skills and experience with Day 1 Design, Implementation and or Configuration would also be an advantage
Strong customer management and communication skills, both written and verbal are also essential
Strong English and German language skills; Hungarian is a must

Customer Service Engineer Level Resume Examples & Samples

Manages, company assets and customer relationships, along with maintaining a high level of customer satisfaction
Interfaces with senior level decision-makers within the customer account to apply retention strategies
Successful Completion of training and effective servicing of assigned products
Coordinate problem resolution with Engineering, Customer Service and other Departments to expedite resolve
Demonstrate measurable progress in technical abilities, troubleshooting techniques and productivity
Proactively plan activity and manage service coverage to maximize personal and team performance
Preferred: 2 to 4 years’ experience related to technical / repair
Associate Degree / College Diploma / Cegep / A Levels
Working knowledge of computer / network problems
Must possess electrical / mechanical skills
Ability to use appropriate technology for position ( i.e. handheld device, laptop)
Ability to work independently at a customer site
Possess a valid driver’s license(license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks)
Well organized; ability to prioritize work, with attention to detail
Must be able to demonstrate a customer and team focused attitude and perspective
Mature and self-confident, ability to work successfully unsupervised
Ability to work independently in High pressure situations
Successful competition of Xerox Aptitude Battery is a requirement to be considered

Customer Service Engineer Resume Examples & Samples

Professionally represent Xerox as responsive, reliable and customer – oriented
Perform full range of on-site maintenance and repairs in a 24/7 High Volume Production environment including; technical diagnostics, break/fix, software loads, installation, removal, retrofit and customer call assistance
Execute proper call handling procedures while maintaining the call per day average
Utilize technology
Must follow the policies and procedures set forth by Xerox
Must have excellent time management skills and be capable of prioritizing activities and schedule to obtain effective results
Must be able to support shift coverage
Strong communication and customer relations skills
Must be accustomed to managing multiple issues simultaneously while maintaining the integrity of each engagement
Must possess exceptional problem solving, critical thinking and analytical skills to troubleshoot and resolve product issues and challenges
Strong teamwork and interpersonal skills

Customer Service Engineer Resume Examples & Samples

Entry requirements are a minimum of 2 A-Levels and 5 GCSEs grades A*- C or equivalent qualifications (including English and Maths)
You must qualify for full Government Funding within the guidelines set out by the National Apprenticeship Service
A full & current driving licence is required Attributes
Be an energetic and motivated self-starter, with an enthusiastic ‘can do’ attitude
Have a keen interest in a career using digital technology or handling the challenges in managing high profile customer accounts
Be resilient and determined when faced with obstacles and setbacks
Be flexible and have a willingness to learn
Be able to work independently using your own initiative, whilst also possessing a strong teamwork ethic
As a Xerox CSE attending Customer Sites you will be required to undergo full Government Security Screening and Financial Credit Checks as required for that site. We also offer a competitive starting salary which grows regularly over the 3 years as long as you meet the targets set, there is a Company Car provided once the Apprentice is signed off for lone working and of course all the benefits you would expect from a large blue chip company. To apply for the position please select the appropriate link (depending on preferred work location) Aberdeen :- https://goo.gl/rmNjGt Newcastle:- https://goo.gl/Tpu7JT Birmingham: - https://goo.gl/3zAi1g Greater London: - https://www.findapprenticeship.service.gov.uk/apprenticeship/554117

Customer Service Engineer Resume Examples & Samples

This position is responsible for the achievement of excellent Customer Satisfaction results and Remote Solutions Performance for a wide array of Xerox products
This will be accomplished through effective telephone and chat support for calls that are initiated from Xerox customers, employees and Xerox partners
Technical Individual Contributor
Drive ‘best in class’ results in Remote Solutions while maintaining high customer satisfaction results
Provide diagnostics on technical software and connectivity problems. Optimize and leverage knowledge management tools. Act as a customer advocate through prompt, courteous, and professional support. Support teamwork cross functionally and within the group. Continuously grow product knowledge, technical skills and business acumen. Understand and fully comply with departmental procedures

Customer Service Engineer Resume Examples & Samples

Learn the Pivot 360 product/add-ons and environment to provide a foundation of the application’s features, functions and integration points
Collaborate with Customer Support team members to properly manage customer inquiries
Gather the necessary information to best handle customer software and technical inquiries
Manage customer expectations regarding estimated response times for issue resolution
Handle difficult or complex issues, if unable to resolve, pull in resources, such as team members, Supervisors and Engineers
Own client issues from beginning to end
Collaborate with team members to identify gaps in team knowledge and quickly provide the necessary documentation or training
Become a Subject Matter Expert of the Pivot 360 application to serve as a resource for the entire client facing team
Proactively reach out to clients, providing regular service calls to optimize the Pivot 360 experience
Contribute to future Pivot 360 version by acting as a client advocate for product functionality
2-4 years of Technology help desk experience (Financial Software preferred)
Bachelor's degree or equivalent experience in a customer-facing role is required
Experience troubleshooting technical problems in relation to web based software applications, Windows XP, Windows 7 and Windows 8
Must have excellent ability to learn and articulate software-related and technical concepts
Must have passion for being part of a hard working team
Ability to multi-task in a fast paced environment
Strong active listening skills and Customer Service skills
Must have strong attention to detail when communicating with customers (verbal & written)
Ability to empathize with customers and convey confidence
Advanced understanding of Internet connectivity
Thorough understanding of Microsoft Office, AOL Instant messenger, Yahoo Instant Messenger and general IM concepts

Ngpf Customer Service Engineer Resume Examples & Samples

Manage activities with the following organizations to ensure the clear, accurate and timely data development of FADEC/Control System and Component maintenance procedures: UTAS East/West, NGPF CIPT’s/IPT’s, GSE Repair, FMP Service Programs, MRO/Engine Shops, Standard Practices, Structures, Lifing, and Performance Analysis groups
Initiate technical data development of Engineering Authorization (EA) documents for engine and nacelle control systems data for AMM, ESM, AWL and MMEL in support of Bombardier CSeries/PW1500G, MITAC MRJ/PW1200G and Embraer EJet190/PW1900G/EJet170/PW1700G series engines. Close coordination with MDE Technical Publications nad Controls and Diagnostics CIPT is required
Support airframer flight test programs in pursuit of Faircraft certification. Such activities relating to powerplant maintenance, inspection, control system fault isolation thru special instruction directives to flight test teams
Interface with airframe companies by providing design, operation, and control system logic service data. This includes support to the MSG-3 maintenance analysis / inspection interval determination process leading to the release of MRB/MPD airframer documents

Customer Service Engineer Resume Examples & Samples

Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance
Manage call activity; perform call close administrative requirements
Take responsibility for customer satisfaction through proper use of customer management skills and engage the support of other Xerox personnel as required
Adhere to proper escalation procedures to resolve customer issues
Provide customer training on assigned products in accordance with current field procedures
Responsible for assigned company assets (i.e. parts, tools, communication and computing devices, vehicles)
Responsible for supportive participation in team functions and adherence to agreed upon practices and procedures developed by the Team
Drive a motor vehicle
0-3 years of experience as a Customer Service Engineer

Ngpf Customer Service Engineer Resume Examples & Samples

Manage activities with the following organizations to ensure development of clear, accurate and timely data pertaining to powerplant inspections and maintenance procedures: UTAS East/West, NGPF CIPT’s/IPT’s, GSE Repair, FMP Service Programs, MRO/Engine Shops, Standard Practices, Structures, Lifing, and Performance Analysis groups
Initiate technical data development of Engineering Authorization (EA) documents for engine/module piece part inspection and repair data for AMM, EM, CIR and MPG in support of Bombardier CSeries/PW1500G, MITAC MRJ/PW1200G and Embraer EJet190/PW1900G series engines. Close coordination with MDE Technical Publications is required
Support airframer flight test programs in pursuit of FAR25 certification. Such activities relating to powerplant maintenance, inspection, retrofit, repair modification thru special instruction directives to flight test teams
Interface with airframe companies by providing design, operation, and maintenance and customer service data. This includes support to the MSG-3 maintenance analysis / Inspection interval determination process leading to the release of MRB/MPD airframer documents

Customer Service Engineer Resume Examples & Samples

Responsible for supportive participation in team functions and adherence to agreed-upon practices and procedures developed by the Team
Assist other service reps as required with; call support, knowledge sharing & problem resolution
Utilize work and achieves business results (PEP metrics) management processes that maximizes productivity
Takes ownership for customer & technical problem resolution with minimal support required
Participates in discussions on focus areas or processes
Accepts / shares responsibility for being a subject matter expert / coordinator for key business processes (i.e. parts, asset tracking, retrofits)
Manages and plans activity to ensure productive workday
Responsible for a full assigned workload territory with minimal assistance

Associate Customer Service Engineer Resume Examples & Samples

Learn, understand and begin routinely performing the following customer engineering responsibilities: Installation and servicing EMC hardware & software under the guidance of an assigned mentor
Learn the basics of an install cycle: Performance of pro-active maintenance according to established procedures, adherence to proper escalation procedures and keys to success
Do part replacements as directed by the technical support lab. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the event
Close all cases at the completion of an event
Assure complete customer satisfaction at the assigned accounts by adherence to the following: Prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed
Maintain account notebooks
Responsible for the maintenance of assigned inventory and test equipment
Attend technical and/or professional training at corporate training centers to enhance technical abilities and skills
Perform other duties as required and directed by Senior CE or Manager
Lift up to 30 lbs. when necessary
Travel, have both a valid driver’s license and a reliable automobile to arrive at customer locations, be available on-call at select times, and to work OT hours

Lead Customer Service Engineer Resume Examples & Samples

Provide consultation to customers for implementing and upgrading GE software solutions (in particular the Smallworld product suite)
Customize GE software to add customer specific functionality and integration with other systems (in particular the Smallworld product suite)
Train customers in the use, configuration, administration and customization of GE software (in particular the Smallworld product suite)
Work with customers to ensure they are making the most of their system (eg. through programs such as health-checks)
Seek out new opportunities (product or project) within existing customer sites and liaise with presales or partners to convey and enable them to follow through on such opportunities
BSc/BA in Computer Science, Information Technology or related technical degree
5+ years’ experience of object-oriented programming – particularly Smallworld Magik and the Smallworld product suite
Excellent software application programming skills (Java and Smallworld Magik)
Strong customer service focus; with the ability to empathise as well as prioritise customer needs
Track record in working with developers/architects in consulting, implementation or support
Able to manage themselves and without supervision
Able to prioritise and multi-task
Experience in developing, deploying and tuning Smallworld based solutions in large scale production environments
Strong knowledge or experience with J2EE, Service Oriented Architecture (SOA) and Web Services
Familiarity with relational databases
Strong troubleshooting and debug skills
Proven track record of problem analysis, identification and resolution
Experience in UNIX and/or Windows operating systems
Knowledge in hardware configuration and sizing for enterprise software solutions
Experience with Java, SOAP, AngularJS, Spring, Hibernate, Lucene, HTML5, .Net and Oracle preferable
Knowledge of utilities and/or telecommunications networks being a significant advantage

Customer Service Engineer Resume Examples & Samples

Provide formal proposals for Time & Materials and Fixed Firm Price services
Seek out new opportunities (product or project) within existing customer sites and liaise with pre-sales or partners to convey and enable them to follow through on such opportunities
Engage with customers through Business Analysis to achieve benefits from the GE Smallworld software, ensuring they are making the most of their system
Provide consultation to customers for training ,implementing and upgrading GE software solutions (in particular the Smallworld product suite)
Bachelor’s Degree in a technical discipline, preferable Engineering or IT
Smallworld and GIS product suite experience
Previous and recent experience of GIS and/or associated business process
Previous and recent experience of Business Analysis and/or associated business process
Recent experience preparing formal services proposals and quotes
Experience and understanding of structuring GIS services projects
Experience of working within a Quality environment, for example, ISO or Six Sigma
A quick learner with proven ability to take on new information and technical concepts
Past involvement in delivering software projects from all aspects of the SDLC
Ability to lead workshops, conduct training / 1:1 meetings
A team orientated approach, with strong verbal and written communication skills
Domain knowledge of telecommunications, gas, electricity or water utilities
Flexible and prepared to travel for service delivery up to several weeks at a time if required
Proven track record delivering consulting, working with other senior developers in consulting, implementation or support
Deep understanding of electrical utilities companies business requirements
Experience and understanding of Business Analysis
Excellent interpersonal, communication and consultancy skills (verbal and written)
Ability to progress simultaneous, high-profile, high-priority issues
Thoroughly motivated self-starter, able to work independently, motivate and influence others

Senior Customer Service Engineer Resume Examples & Samples

Assist the FOL coordinating field resources for service execution and order to invoice management
Check for opportunity for invoicing (partly or total) of Spot work
Create, send & admin of Pro-Forma invoice
Pre-work (work before invoicing is generated, collect & check data)
Sending paper copy of spot + project invoice towards customer in Dutch
Represents Honeywell in all customer interactions in a professional manner that is consistent with Honeywell values
Indirect purchases
Customer interface for invoice resolution (supporting cash collections team as required)
Assist Operations with transactional orders
Act as a 'project manager' for small project jobs
Assistance periodic account audit
Handling disputes coming from auto-generated invoices ISLC related
Intermediar for new or changed applications (tools) as power-user
HBO of MBO+ minimum of 5 years’ experience in a Customer Services environment with proven record of delivering exceptional levels of service
Experience working in a multi discipline team
Good understanding and operational experience to drive a One-Honeywell approach
Self-motivated with excellent communication skills
Ability to build relationships quickly and use this skill to ensure customers get exceptional service
Must be well organized and professional
Dutch and English Fluent
Understands and is familiar with the Honeywell values
Good knowledge of SAP a plus

Customer Service Engineer Resume Examples & Samples

Telco experience (ie : LTE infrastructure)
IP architecture and routing concepts
Security architecture (HLD, LLD), firewalling, IDS/IPS, defense in depth
Security certifications : CISSP (or CEH, OSCP) certifications
Fortinet products: Fortigate firewall, FortiOS, IPS, VPN IPsec : Configuration, debugging and troubleshooting
Linux (Red Hat, centOS, Ubuntu)
Troubleshooting tools : Wireshark, nmap
Scripting : Shell, Python, Powershell
Fluent English language speaking, Arabic is a plus
Cisco Security Products and certifications : CCNA, CCNP, CCIE and/or CISSP certifications

Customer Service Engineer Resume Examples & Samples

Primary focal point for service reps with customer and technical problem escalations. Assists and backs up Specialist as required
Takes ownership for and resolves difficult or vulnerable customer situations using advanced customer relations skills
Takes leadership role to develop work management processes with service reps to maximize productivity and achieve business results (PEP metrics)
Responsible for inspection of key business processes; Assists / performs CMP inspections, Parts management
Mentors others using coaching skills* to improve functional application, use of key business processes and skill certification preparation
Proactively plans activity and manages service coverage to maximize personal and team productivity
Provides constructive feedback to service personnel for the purpose of performance improvement
Uses role model facilitation skills to identify focus areas and initiate actions to improve business processes and results
Provides training support as needed such as pre / post school learning’s.*
Role models continuous learning and mentors service reps. Supports service reps in completion of MyLearning personal learning paths

Back Office Customer Service Engineer Resume Examples & Samples

Provide first class Tier-1 and Tier-2 support to broadcast customer’s worldwide through all normal support mediums
Log all customer inquiries into a CRM database for tracking and escalation
Ensure the collection of data to support research and problem resolution
Provide follow-up on all open cases and escalations
Prepare consoles for roadshows and demos
Provide operational & service training, both on-site & at the Northridge, CA location
RMA processing for both repairs and replacements
Support in-house customer acceptance testing & production, as required
Provide out of hours on call support on a team rota
Occasionally visit customer’s premises to commission equipment
Liaise with other business functions within the company as required
No mandatory qualification required, although HND / Degree in Electronics as a guide
May be qualified through experience only, and will have digital audio experience
Will have previous experience testing/servicing/commissioning digital consoles in the audio industry
Previous experience in a customer focused role is desirable
A good understanding of techniques & circuitry used in audio equipment including digital & power electronics. The ability to analyse circuits and modify designs will be an advantage
An understanding of the various environments in which our customers operate, including theory & practice relating to these
Good knowledge & understanding of modern digital consoles
Good computer knowledge. Will be able to set up pc based systems
Has good administration skills, including Microsoft Office
Has a working knowledge of modern PCB design and assembly techniques & ESD Special Handling requirements
Has excellent hand soldering (including Through-Hole and SMT) rework and component recognition skills
All employees in the department are expected to maintain a clean and tidy appearance at all times
Is physically fit as lifting, stretching and bending is involved
Excellent time keeping and attendance is expected of all job holders

Customer Service Engineer Resume Examples & Samples

Trouble-shooting, pre-installation, installation & commissioning of systems
Liaison with customers & other team members to ensure that system delivery is properly scheduled, and customer sites adequately prepared for planned installations
Provides telephone/remote support to customers and attends to service calls. Diagnoses all aspects of technical faults reported by customers in a systematic process and ascertains probable/possible causes before actual despatch to site. Must be properly equipped with the proper tools and where possible, the appropriate spare parts before going to site
Conducts regular maintenance services for customers under preventive maintenance programme
Plays a pro-active role in encouraging customers to sign maintenance contracts, by having a good understanding and knowledge of our customer care programme
Provides pre- & post-technical support during road shows, trade-exhibitions and demonstrations. Works closely with other team members in ensuring that systems are up and running before and during such events. Takes responsibility for proper post shutdown and dismantlement as well
Participates in on-the-job training sessions as well as in occasional overseas training
Takes a pro-active approach in identifying and preventing potential problems
Seeks help from internal/external/alternative sources such as competence centers, colleagues, third-party companies, etc
Ensures all customer calls are properly logged and recorded in the internal systems
Administrative responsibility to ensure that all chargeable activities are invoiced in a timely & structured way and that visits to customers are documented by means of service reports
Ensure that expense reports are submitted in a timely fashion
Monitors and justifies movement of spares inventory and participate in stock takes
A university degree or equivalent technical qualifications in Electrical & Electronics Engineering with 5 – 7 years’ post-sale hardware servicing & systems experience, preferably in the packaging or printing industry
Strong troubleshooting & diagnostic capabilities with good application knowledge of various operating & networking system
Experience with machinery involving lasers or optics will be highly advantageous. Alternatively, those with experience handling wide format digital printing equipment
Self-motivated with pro-active and non-procrastinating approach to problem analysis and problem solving
Applicants should be Singapore citizens / PR with good communications skills in both English and local business language
Excellent customer service skills with the ability to build proactive relationships at all levels
Have strong leadership skills but be able to work as part of a team
Highly motivated

Customer Service Engineer Resume Examples & Samples

Perform product demonstrations and assist in tradeshows in order to contribute to the products promotion
Provide product and system training to customers and partners, in order to ensure the knowledge and information dissemination
Review all necessary information including site specifications and conditions prior to installation, develop installation plan, prepare product and necessary tools, verify delivery compliance, in order to allow the installation of the product and/or system to be performed with the maximum customer satisfaction and cost efficiency. In the case of installation by certified Barco dealers, provides technical support and training in addition to dealer’s formal Barco training, and assists in the installation to enable the dealer’s team to perform professional installations
Resolves any issues, provides technical support and expertise, in order to obtain customer acceptance and satisfaction. Reports discrepancies from customer upon completion of installation or support operations, in order to give valuable feedback to management and to participate in the improvement of the process and of the products
Performs scheduled/emergency on site service repairs, schedules and performs on site preventive maintenance
Provides customer service reports, escalates open customer issues to management, in order to have a clear, accurate and up to date documentation on company service activities
Maintains customer relations via phone/e-mail, or available service tools, and performs customer visits on a regular basis to assess product/service satisfaction and to promote any new product ideas or current product improvements
Provides technical support to the rest of the organization
Performs in-house/onsite training for customers & partners, customizing and maintaining training equipment. Translates existing training material when appropriate
Assists/performs product demonstrations under Sales Managers responsibility, guarantees all tradeshow or demo equipment maintenance, assists in product set-up, operation and breakdown during company tradeshows, provides technical advice to assist Sales Managers in responding to customers’ or attendees’ questions

Customer Service Engineer Thermal Belgium & Luxembourg Resume Examples & Samples

Read, understand, and comply with all procedures outlined in the Field Procedure Manual
Ensure spare parts are properly accounted for using established parts procedures
Assist Call control to schedule, plan and complete start ups using established work flow procedures
Keep Call Control informed of your schedule and the status of all open jobs
Maintain the accuracy of the customer listing by reporting errors with the Site Change Form
Close in WFS daily paperwork in a timely, accurate and complete manner + submit weekly paper work in the same manner
Report sales or service leads to the proper department
The employee ensure that any activity, task and responsibility required by role in terms of Export Compliance, Import Compliance, EU Arrivals and Despatching, as well as Supply Chain Security is managed and performed in full compliance with the Company International Trade Compliance Regulation certification program itself
City and Guilds in Refrigeration, Refrigerant Safe Handling & Air Conditioning OR BTEC
Previous environmental service experience essential
Self starter, ability to effective plan, organise, and manage time effectively
Valid driving license

Customer Service Engineer Power Belgium & Luxembourg Resume Examples & Samples

Respond, in a professional manner, to all assigned service calls while on duty
Perform all work in a safe manner and in accordance with established company safety policy
Perform all work using good working practice and current codes of practice/legislation relevant to assigned task
Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%
Assist call control to schedule, plan and complete any works as required, using established work flow procedures
Keep call control informed of your schedule and the status of all open jobs
Maintain the accuracy of the customer listing by reporting errors with the site change form
Report sales or service leads to the proper department via the correct process
Ensure that all ISO 9001:2000 agreed processes are followed
Submit weekly paperwork in a timely, accurate and complete manner and in case of Wireless Field Service ensure the job is debriefed in a complete and accurate manner at the customer’s premises where possible
Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulations is managed and performed in full compliance with the company’s ITC certification program itself
Background in Electrical/Electronic Engineering or equivalent
Extensive experience of working in a technical service or test environment of UPS equipment essential
Computer Literate (All office associated programs such as , word, excel, outlook)
Previous field service experience essential
Strong communication skills in English and French (writing and spoken)
Self starter, ability to plan, organise and manage time effectively with an ability to work under pressure
Valid driving licence
NEN3140 safety education
VCA-VOL diplome

Technical Customer Service Engineer Latam Resume Examples & Samples

Provide technical support to the sales and marketing teams in order to contribute with the development of new customers
Provide technical support to customers with the aim of assuring their satisfaction
Identify business opportunities to collaborate with the development of new products or customers
Carry out physical-chemical analyses on competitors� and customer�s products with the purpose of providing technical information to the sales team
Line up the TCS projects and strategies with the sales teams with the aim of assisting the business growth
Schedule and plan the technical visits together with the sales team
Prepare reports of visits and tests at the customers in order to provide information for business feasibility
Prepare weekly report of activities to the Technical Manager
Follow and provide technical resolution of customers complaints
Assist the customers about the best practices for product application
Conduct hands-on and theoretical training with the purpose of providing information related to the product application and functionality
Perform in the development of new products and applications with the aim of helping the business growth
Perform in the development of new sources of raw materials with the purpose of assisting the continuous improvement of the business
Use Lean - Sigma tools to optimizing processes and products
Promote leadership in EHS items with all the collaborators, implementing the safety culture, establishing and fulfilling goals, and assuring that the internal practices meet the requirements established
Brewery Technology
Technical expertise in Chemical processing
5 to 10 year experience in technical customer service
Minitab
Good Manufacturing Practices (GMP) management system
ISO 9001 Quality Management System

Lead Customer Service Engineer Resume Examples & Samples

Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum 4 years of experience in a support or field engineering position)
Minimum of 3 years of additional experience in a field engineering role
Minimum of 1 year of experience in customer support and the development of successful customer relationships
Bachelor's Degree in Mechanical or Electrical Engineering from an accredited university or college
Strong interpersonal and leadership skills
Team leader in a dynamic, energetic, and proactive environment
Six Sigma training or Equivalent Quality Training
Field Engineering Program Graduate is preferred (GE employees only)

Customer Service Engineer Resume Examples & Samples

Support improvement of key quality metrics (ZMPD PPM, Warranty, Internal PPM, PPAP on time, etc.) regionally
Act as Eaton region primary customer contact responsible for
Support changes to Customer Specific Requirements
Support deployment for Change Control Process
Perform relationship reviews with customers
Participates in and leads OEM Installation assessments as needed
The knowledge of a wide range of problem solving tools and methods, including statistics, combined with the ability to select and apply them to make data based decisions to sustain higher levels of process or product quality
The competency of knowledge, practice and application of the Product / Process and Quality System standards of the International Certification Bodies, Industry specific Regulatory Authorities and Customers contractually specified Quality Requirements
The ability to use proven tools, techniques, and methodologies to inspect products, measure process performance, perform product verification and validation testing, and to provide feedback reporting as required. This competency is utilized within the framework of the measurement, analysis and improvement aspects of the quality management system
Product/Process Quality Planning (Advanced Quality Planning; AQP) is the ability to strategically define the Critical to Quality elements of a product/process, and the knowledge to effectively analyze, assess and mitigate the risks associated with any potential failures
Quality Leadership is the knowledge of quality management systems and support practices. This competency includes the ability to efficiently and effectively assess performance, set strategy aligned with the business and use metrics to drive continuous improvements
Comfort around higher management, conflict management, interpersonal and political savvy (supplier/customer relationships), business acumen, process management, and communication skills
Bachelor of Science in Engineering or related field
1~3 Years progressive quality experience
Experience in Microsoft applications (Excel, Word, Power Point, Sharepoint a plus)
Experience with truck/auto components preferred

Customer Service Engineer Resume Examples & Samples

Bachelor degree or above, machinery and related professional
More than 5 years of machinery manufacturing industry customer service, product design, process design or related work experience
Familiar with the products processing and application conditions
Good communication skills and ability to take the pressure of courage
Good English writing skills
Good professional quality and professional ethics, with a high sense of responsibility

Customer Service Engineer Based Resume Examples & Samples

To secure high quality customer relationship, leading to increased customer satisfaction and renewal of service contracts
To work together and communicate effectively with all departments in order to maintain a good level of interaction within the field and within the office to quickly inform and advise customers on all service operations, plan changes, delays, cost overruns, safety and environmental issues, etc
Own the contract making sure that Vestas delivers according to the scope of the contract
Own, manage and record all customer issues in a systematic way, using available tools
Manage requests and claims from the customer related to the operation and maintenance of the wind farms, and report activities of the Service Department
Experience in Wind Energy
At least 6 years of experience preferably in a customer-facing position (e.g. sales, project management, contract management, particularly with large complex customers), ideally within the energy market
Experience leading teams
Good business sense and good economical understanding of contracts

Customer Service Engineer MD Resume Examples & Samples

Complete Preventative Maintenance and Functional Management Inspections
Requires sound organization and administrative skills, self-starter a must along with ability to maintain paperwork to FDA and company required standards
Meeting Health and Human Services and Environment Health and Safety requirements
Managing vendor’s service delivery processes in compliance with Fuji policies
Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
Ability to work/travel over-night, on-call rotations, after hours shifts and weekends
Must be able to work both individually and in an established team setting
Prior knowledge and experience with x-ray equipment desirable: knowledge of x-ray physics and fundamental diagnostic x-ray imaging preferred
Minimum of 5 years of troubleshooting experience using appropriate troubleshooting techniques and tools/test equipment
100% field and factory trained on designated FMSU product lines
Cross-trained in at least one other FMSU product group
Preferred certification in Operating Systems in MCP training outside FMSU

Customer Service Engineer MD Resume Examples & Samples

Performs installations, maintenance and repairs on Company products at assigned customer sites in accordance with QSR guidelines
Resolves technical equipment failures through phone support and on-site customer visits
Performs troubleshooting, diagnostic evaluations and routine inspections on Company equipment
Identifies and develops new service contract opportunities in order to increase service business revenue
Establishes and maintains professional relationships in assigned accounts in order to promote customer satisfaction and sale of Company products
Adheres to maintenance schedules to insure that regular and preventive maintenance work schedules are completed in a timely fashion
Maintains an inventory of parts and tools within corporate limits
Follows Company and department policies, procedures and guidelines in performing daily work assignments
Adjusts work schedules to meet customer and business demands. Participates in after-hours service and travel, as required
Will maintain a professional appearance as dictated by the business situation
Cross-trained in at least one other FMSU product group; and
Completed Operating Systems in MCP training outside FMSU

Customer Service Engineer Resume Examples & Samples

Bachelor's degree, at least 2 years working experience.Air-conditioning or mechanical magor background
Good communication and organization skill
Good implemetation skill

Customer Service Engineer Resume Examples & Samples

Do technical service of dresspack in Beijing/Tianjin Area, including mounting/final check
Do regular visit to the body shop of car makers and Tier 1 companies
Report the technical problem on site to LEONI Engineering Dept
Support the Key Account Manager of this region
Develop the spare parts business and retrofit project
Share the market information

Customer Service Engineer Resume Examples & Samples

Provide service activity (incl. performance actions and maintenance/retrofits activities) in his team on a specific product group/family
Provide installations and de-installations of Xerox machines within agreed customer timeframes in order to meet contractual agreements
Recognize additional business opportunities or selling points at customers and report via appropriate channels to Xerox
Timely escalation of technical problems as specified in the escalation-procedure in order to minimize the down-time of machines
Actively communicate with colleagues to share technical information in the correct way
Manage the business relationship with customers according to the agreements in their contracts in order to optimize customer satisfaction

Customer Service Engineer Resume Examples & Samples

Define system performance requirements, integrate technical parameters and assure compatibility of all physical, functional, and program interfaces while ensuring accuracy and timeliness of Engineering Support Tasks, Liaison Support Requests, Engineering Projects, and/or Engineering Assignments
Perform various analyses to optimize total system of systems and/or system architecture
Perform analyses for affordability, safety, reliability, maintainability, testability, human systems integration, susceptibility, system security, regulatory, certification, product assurance and other specialties into a preferred configuration to ensure mission success
Develop the planning, organization, implementation and monitoring of requirements management processes, tools, risk, issues, opportunity management and technology readiness assessment processes
Ability to travel internationally
5 or more years of Avionics experience
5 or more years of Aligning and Boresighting Experience
Must have a current Secret Clearance
Multi-platform military avionics
Multi-national experience

Customer Service Engineer Resume Examples & Samples

Completes broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customers equipment and systems among others (after PM100)
Determines priorities of tasks and actions and schedules measures accordingly
Supports customer remotely and onsite, and provides 2nd and 3rd level user support in case of arising issues
Contributes to or conducts the maintenance and improvement of internal tools, equipment, processes, and data repositories
Contributes to or executes activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management (partly before PM100)
Adheres to relevant processes and regulations
May manage sub-contractors and monitors delivery
May be involved in technical design and developments for service offerings
The position is based in Fes, and will be responsible for the northern and eastern region of Morocco
A Technical or University Degree in Electronics, biomedicale or equivalent in a relevant life science subject
Excellent troubleshooting skills
A high degree of computer literacy with knowledge relating to currently approved software and operating systems, networks, and connectivity
Good communication skills both verbal and written, with the ability to deal with customers and staff at all levels
A thorough knowledge of company procedures, policies, mission, vision and values
Ability to sell, good teaching skills, good team worker
A relevant professional experience in Imagerie expertise Minimum of 5 Years
Ability to manage equipments and systems installations following the company guidelines and procedures
English, French and Arabic language skills
Innovative and result and quality oriented

Customer Service Engineer Resume Examples & Samples

Including but not limited to
HNC/Degree in engineering (Mechanical or Petroleum)
Technical sales experience in the market of minimum 3 years
Experience in selling repair and servicing of drilling equipments, valves and high pressure manifolds, BOPs and Koomey units
Knowledge of API techniques
Self starter and ability to troubleshoot and solve technical problems
Safe driving record and valid drivers license

Customer Service Engineer Resume Examples & Samples

Perform installations, start-ups, maintenance, repairs and updates of all products within area of expertise and assisting with other products under supervision
Communicating and accept all operative advices from the Uptime Service Center
Supporting the SERVOR Service process and ensure optimal performance in all process activities related to within area of responsibility
Escalate incidents directly to the "Regional Support Center" (RSC) according to the defined parameters
Inform Uptime Service Center (USC) on all escalation issues and report any customer complaints with proper documentation to the USC
Ensure the proper use of tool & test equipment and report the usage on any related service report
Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthineers
Maintain highest customer satisfaction, in particular within the framework of Siemens Healthineers, Customer Services
All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account

Customer Service Engineer Resume Examples & Samples

Service to customer (LV-MV-HV switchgear installation, testing, commissioning, repair, inspection and other at customer site)
Engineering support related to LV-MV-HV switchgear and relay protection etc
Provides technical information and support product to related work and customer
Project planning to finish customer service work on due
Ensure good project management standards and practices are implemented at all times, including material procurement, project implementation phase, up to the successful commissioning of the project at customer site
Write site service reports for internal use and to send to customers and supplier after each job is completed
Site inspection with writing report any problems to the supplier in order to get troubleshooting solution for a repair-work required
Provide training to customers during and after commissioning work
Aggressive mind of customer support
High level sense of responsibility for service
Perform any tasks as assigned

Customer Service Engineer Resume Examples & Samples

Work in cooperation with the Support Centre to carry out service, maintenance, updates and installation of Siemens Healthcare products within your designated product range and assist under supervision with other products
When applicable provide out of hours technical service support and complete individual mandatory weekend working provision
Attend product training courses (in the UK and abroad) and work toward completion of Siemens Professional Certificate in order to build competence in providing technical assistance and support to customers
Identify any opportunities to improve efficiency and effectiveness of team processes
Maintain good communications and team working with all Managers and Colleagues
Escalate as appropriate situations where customer satisfaction is compromised or contractual obligations are unlikely to be met
Understand and comply with Siemens work instructions, quality policy and codes of conduct policies and regulatory requirements at all times
Ensure material parts are processed in accordance with policy
Complete personal administration in a timely and accurate manner
Maintain all test equipment, tools and company property in good and working order

Customer Service Engineer Resume Examples & Samples

Provides concepts for and implementation of new services in terms of order, service delivery, consulting and training purposes, like tools, hardware equipment, contractual documents and supporting material
Coordinates and contributes to product and solution development in terms of serviceability
Accompanies pilot applications to improve initial service offering
Adheres to internal guidelines, processes and regulations

Customer Service Engineer Resume Examples & Samples

Primary responsibilities include direct customer contact through phone/email channels; Service Request logging in the Agilent SAP Service CRM system and request routing to the appropriate technical team for handling
Assisting in providing sales support for the Agilent Products and Solutions through partnerships with field service, contract sales and division personnel
This entry level position will eventually grow to include responsibilities for providing basic phone support in problem solving and technical support for our customers. A basic understanding of Microsoft Windows Products and TCP/IP networking concepts is desirable
Using your knowledge/expertise to deliver quality and timely responses to our customer requests for technical assistance with GC or LC Products and Solutions
Logical troubleshooting skills
Must be willing to work any of the four US time zone shifts (approximately 8 am to 5 pm in each zone), based on business need
May include 5-10% travel at times to attend internal Agilent training classes, customer service call shadowing, or involve international travel for training
Relevant analytical instrumentation experience in the laboratory with any of Agilent's Gas Chromatography, Liquid Chromatography, or Spectroscopy product lines is desired
Ability to speak French is desired

Technical Customer Service Engineer Resume Examples & Samples

Regular Quality Liaison visits. (UK Customers: JCB / CAT / Cummins / Perkins)
Initial Point of Contact for Customer concerns providing Quality support when required
Immediate response for Customer issues
Feedback of Customer improvement opportunities to Plant
Feedback of plant improvement opportunities to the Customer
On-Site rectification / containment of any issues if confirmed by the Customer
Co-ordinate rework activities as required
The Identification and Implementation of Quality Improvement Plans
Initiate / Participate in Quality improvement workshops
Support APQP activities
Support customer PPAP activity
Quality representative for Customer reviews
Support in the analysis of warranty claims / projects
Ensuring Customer Portal data (Quality) is accurate. (e.g. PPM data)
Global BU CV support
Support BU CV (Kitzingen) with the implementation of BU Quality Improvement Plans
Support BU CV plants, as required, with product related issues. (Hot Spots)
Ensuring customer satisfaction with all BU CV Customers

Customer Service Engineer Resume Examples & Samples

The Customer Service Engineer will perform as a part of a multi-functional team comprised of System Engineers, Electrical Engineers, Mechanical Engineers, Program Management and Business Development
The CSE will focus on supporting the operational deployment of Rockwell Collins’ T-BOS simulators in Saudi Arabia
Successful applicant will be responsible for performing all tasks associated with customer technical support of Rockwell Collins T-BOS equipment while in-country
This position will have responsibilities that will encompass all aspects of the field support for the Transportable Blackhawk Operation-s Simulator (T-BOS) and ancillary equipment to include, but not limited to, mounts, cabling, antennas and all installation, integration, maintenance and operational testing required to field and sustain this equipment
Rockwell Collins Customer Service Engineering will manage the periodic and unscheduled maintenance requirements. Rockwell Collins Field Service Engineering will be the subject matter experts in all aspects on the installed system
The Rockwell Collins Customer Service Engineer will troubleshoot system discrepancies as well as performing and/or assisting with any hardware or software upgrades to the installed systems. The Rockwell Collins Customer Service Engineer will also provide informal training to operators and maintainers of the installed system
Performs installation, operation, modification, repair, and test of flight simulator hardware and software. Removes, bench tests, reinstalls and operates electronic parts and components, ensuring all indications and functions are in accordance with applicable technical specifications. Coordinates with software engineers, electrical and mechanical engineering to insure proper operation and performance of simulators
Learn and perform Preventive Maintenance tasks on the simulators and associated simulator systems
Monitors and tracks the repair status of inoperative equipment and documents maintenance activities utilizing the logistics management data base system. Documenting maintenance activities includes but is not limited to: repair action documentation, issuing, returning, and adjusting inventory, insuring inventory records are up to date and accurate, and other material control duties as assigned
Assist with refurbishment and hardware modifications
Perform basic visual alignments
Perform preflight and post flight checks on simulators
Perform housekeeping functions to maintain the simulators as required
Perform logistics duties, including parts received, repair, and testing/validation
Bachelor's degree in appropriate discipline or in the absence of a degree six years of exempt related experience; identified skills and experience
Applicant must be able to obtain an active US Department of Defense (DoD) security clearance. U.S. Citizenship is required
Must have a current U.S. Passport
Willing to travel internationally as needed and travel to the United Arab Emirates in support of the flight simulators (T-BOS) located in Dubai
Proficiency in soldering
Ability to lift 40+/- lbs. over-head
Basic PC skills (Word, Excel, etc.)
Demonstrated ability to interpret system schematics, electrical and mechanical engineering drawings
Proficiency in operating test equipment
Customer Service Orientation - Provides superior customer experiences, while building long-term relationships and demonstrating a passion towards customer commitments
Must have formal civilian or military training in aircraft avionics or computer information technology in aviation and have experience on Flight Simulators, glass cockpits, digital signal interface, component level repair or similar related job experience
Familiarity with Flight Simulator Hardware and Software
Software experience with C/C++ and Linux
Experience working with Electric Control Loading and Electric G-Seat systems
Experience working on computer systems, interfaces, simulator instructor stations, simulator image generators and display systems

Stg-customer Service Engineer Resume Examples & Samples

3 to 5 Years of relevant work experience
Able to use a 10-key quickly and accurately
Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results
Able to adjust readily to change and adapt as needed
Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities
Able to work independently with minimum supervision
Able to be immobile for long extended periods
Able to use relevant computer system applications at a basic level

Customer Service Engineer Resume Examples & Samples

Basic troubleshooting, installation, maintenance and service repair needs on designated equipment
Completing Preventative Maintenance and Field Modification Instructions
Ordering and managing repair parts cycle times. Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Maintaining tools and test equipment properly and ensuring they are calibrated
Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements
Managing vendors’ service delivery processes in compliance with GE Healthcare policies
Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area
May include training of clinical staff on designated equipment
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
Experience troubleshooting and responding to customer concerns. Preferred
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
Six Sigma trained/certified
Leading & Relating to Others: Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organization. Relates well to people at all levels. Manages conflict
Organizing & Executing: Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and
Communicating: Speaks clearly and fluently. Expresses opinions, information and key points of an argument clearly. Makes presentations and undertakes public speaking with skill and confidence. Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility
Supporting & Cooperating: Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens, consults others and communicates proactively. Supports and cares for others. Upholds ethics and values. Appropriately follows instructions from others without unnecessarily
Embracing Change & Demonstrating Enthusiasm: Adapts to changing circumstances. Accepts new ideas and change initiatives. Adapts interpersonal style to

Customer Service Engineer Resume Examples & Samples

Working with experienced field engineers on basic troubleshooting, installation, maintenance and service repair needs on designated equipment
Completing Preventative Maintenance and Functional Management Inspections
Ordering and managing repair parts cycle times
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
Learning to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements
Working with experienced field engineers on managing vendors’ service delivery processes in compliance with GE Healthcare policies
Learning to utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
Ability to answer service calls independently without assistance within 1 year of employment
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
Ensure timely dispatch closure (if applicable)
Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe (if applicable)
Ask for mentorship & guidance in order to ensure compliance with all of the above
Associates degree in either Electrical Engineer, Engineering with a heavy focus in Electrical, or Biomedical Engineering Technology; or pursuing a bachelor’s degree with at least 3 years toward the program; or a High School Diploma/GED and 3 years of military experience in electronics, heavy mechanical repair or biomedical; or a High School Diploma/GED and 4 years or more of experience servicing electronic equipment
Experience as a GEHC field service intern
Ability to show self-initiative & motivation
Experience troubleshooting and responding to customer concerns

Customer Service Engineer Resume Examples & Samples

Timely completion of Service Reports with good liaison with the Customer Care Centre (CCC), management, sales, marketing and/or customers ensuring current location and job status is communicated back to Customer Care Centre
Comply with all Environmental, Health & Safety (EH&S) policies, service escalation procedures and that all customer requests, complaints and comments communicated to the jobholder are passed to the relevant department for action
Maintaining personal knowledge of safety instructions and operational procedures and participate in training courses including 'self learning', computer based and 'on the job' training

Customer Service Engineer Resume Examples & Samples

Must be recognized as an Aftermarket technical authority and be able to represent the organization as the primary technical contact on Aftermarket projects including presentations, briefings, and technical meetings for OEM and airline customers, as well as, company management.Includes providing after-hours technical support via the AOG (airplane on the ground) line
Function as the liaison between the end users and Part 21 by managing and coordinating all activities required to support and resolve Aftermarket technical issues.Must be able to design, develop, and share best practices to improve reliability of products and enhance profitability of the company
Monitor customer operations and analyze field data in order to assess product performance, component reliability, customer satisfaction, and proactively address issues before they affect customer relations.This includes maintenance of reliability spreadsheets and reporting of data to OEM and airline customers
Establish and maintain searchable data base to track customer requests for assistance
Ability to analyze in-service problems and identify growth opportunities through proposed technical upgrades/modifications and develop solutions including initiation and submittal of Repair Concession Applications to document and obtain approval for deviations from CMMs.Work closely with Triumph Engineering to develop, manage, and coordinate action plans for new initiatives
Assist in the development and review of technical documents such as CMMs, Service Letters, Repair Procedures, etc. as well as development of tooling.Also, function as primary focal point for distribution of technical publications, including determination if request is from an airline or third party maintenance organization
Provide technical solutions to a wide variety of complex problems using innovative and practical approaches that are consistent with company business objectives.Must have a strong understanding of technical and business objectives and ability to establish work priorities accordingly
Develop and present technical training programs and materials for airline customers consistent with ATA 104.Training will include flight operations, maintenance, and repair and overhaul of components, and duties including coordinating customer arrangements to attend this training.Will also assist R&O Manager and Chief Inspector with Repair Station training as well as regulatory issues
Contributes to team effort by maintaining a positive outlook
Complies with all company policies and procedures, including safety requirements
Other duties as assigned to ensure customer needs are met
Bachelor’s degree in engineering; or equivalent experience
Seven (7) years in the aviation industry in an Aftermarket orCustomer Service technical position
Advanced Technical degree
FAA Aircraft and Powerplant License

Customer Service Engineer Resume Examples & Samples

This position requires an active (or ability to obtain) U.S. Security Clearance, for which the US Government requires US Citizenship
This position requires an Active Secret Security Clearance
5 or more years of Aligning and Boresighting experience

Senior Customer Service Engineer Resume Examples & Samples

Provide technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software not related to information technology
Installs, operates, maintains, repairs and modifies equipment. Normally receives little instructions on day to day work, general instructions on new assignments. Participates in determining objectives of assignment. Plans schedules and arranges own activities in accomplishing objectives
Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations
Networks with senior internal and external personnel in own area of expertise. Represents organization as a prime contact on contracts or projects. Interacts with senior internal and external personnel on significant matters often requiring coordination between organizations
Develops solutions to a variety of complex problems. May refer to established precedents and policies. Exerts some influence on the overall objectives and long-range goals of the organization. Erroneous decisions or failure to achieve objectives would normally have a serious effect upon the administration of the organization. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Complete understanding and application of principles, concepts, practices, and standards. Full knowledge of industry practices. A seasoned, experienced professional with a full understanding of area of specialization. Resolves a wide range of issues in creative ways. This job is the fully qualified, career-orientated position
Responds to situations where second-line product support has failed to isolate or fix problems in malfunctioning equipment or software
Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution
Involved in planning and preparing customer installation and training. Prepares, provide approval and validation of product support documentation. Prepare on-site installation drawings where modifications have been performed
Must have the ability to obtain a DOD security clearance at the Secret level. Having a current clearance is preferred
Bachelor's degree in appropriate discipline or in the absence of a degree, six years of related experience; identified skills and experience
Applicant must be capable of obtaining a US Department of Defense (DOD) security clearance,U.S. Citizenship is required
Must have experience with standard Information Assurance concepts, practices, and procedures within the network environment
Experience in security configuration of commercial products, including SQL Server, Exchange Server, IIS, Red Hat Enterprise Linux, McAfee policy Suite
Experienced on configuring CISCO Routers, Switches and Security Devices
Must have the ability to work weekends, holidays and non-standard work shifts as required to meet customer needs. May also be required to travel for extended periods of time

Customer Service Engineer Resume Examples & Samples

Using your knowledge/expertise to deliver quality and timely responses to our customer requests for technical assistance of LCMS and GCMS Products and Solutions
Assisting in additional sales support for the LCMS and GCMS Products and Solutions through partnerships with the field engineers, internal system engineers and division personnel
Providing phone support in problem solving and technical support for our customers
Could be up to 25% travel to customer sites performing technical work (repairs, installations, consulting) and attending internal Agilent training classes
8+ years’ experience supporting LCMS products including QQQ, TOF or Q-TOF
3+ years practical experience using or supporting LC and LCMS products preferred

Senior Customer Service Engineer Resume Examples & Samples

The Field Service Engineer will perform as a part of a multi-functional team comprised of System Engineers, Electrical Engineers, Mechanical Engineers, Program Management and Marketing
The FSE will focus on supporting the deployment, integration and operational deployment of Rockwell Collins MicroDAGR-V and MicroDAGR-HH equipment in Saudi Arabia
Successful applicant will be responsible for performing all tasks associated with customer technical support of Rockwell Collins MicroDAGR-V and MicroDAGR-HH equipment in-country
This position will have responsibilities that will encompass all aspects of the field support for the MicroDAGR-V, MicroDAGR-HH, and ancillary equipment to include, but not limited to, mounts, cabling, antennas and all installation, integration, maintenance and operational testing required to field and sustain this equipment
During the installation effort the Rockwell Collins Field Service Engineer will provide technical support to the designated organization performing the installation of the system/equipment
The Rockwell Collins Field Service Engineer will support designated organization installation technicians during installation and post installation checkouts of the system as well as provide quality assurance oversight of system installation
Rockwell Collins Field Service Engineering will assist the designated organization with installation drawing interpretation and coordinate any red line changes to drawings with applicable Rockwell Collins System Engineering personnel
Rockwell Collins Field Service Engineering will assist the designated organization in management of periodic and unscheduled maintenance requirements during the installation period. Rockwell Collins Field Service Engineering will be the subject matter experts in all aspects on the system installed
The Rockwell Collins Field Service Engineer also will assist the designated organizational maintenance in troubleshooting system discrepancies on all installations as well as performing and/or assisting with any hardware or software upgrades to the installed system
The Rockwell Collins Field Service Engineer will also provide informal training to operators and maintainers of the installed system
Bachelor's degree in an appropriate discipline or in the absence of a degree six years of related exempt experience
Applicant must have an active US Department of Defense (DoD) security clearance. U.S. Citizenship is required
Must be willing to relocate to Saudi Arabia and support this program from inside of the country
Must have six or more years of hands-on experience in a manufacturing environment handling airborne communications, navigation, equipment? This experience should include operating test equipment for testing, troubleshooting and repair
Organizational, Intermediate, or Depot level experience on ground radios, avionics, or other electronic equipment
Knowledge in analog and digital theory
Proficiency in operating test equipment (oscilloscope, multi-meter, signal generator, etc.)
The ability to interpret system schematics, electrical and mechanical engineering drawings
Excellent Proficiency working on avionic and communication systems electrical interfaces, complex electro/mechanical equipment, computer systems, display systems, and/or complex software not related to information technology
Experience repairing and/or integrating electronic equipment on military platforms

Customer Service Engineer Resume Examples & Samples

1) Mechanical or Electrical engineer
2) Working experience as engineer in automotive industry
3) Communication and negotiation skill smooth communication skill internally / externally without any inconsistency
4) Smooth and skilled PC and Microsoft office tool (Excel, Power point, Work)
5) Language capability: English skill as business level in reading and writing

Senior Customer Service Engineer Resume Examples & Samples

Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products
Provide on-site interpretation of data and technical instruction
Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate
Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions
Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
Reporting includes obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support
Assist customer in scheduling maintenance and workload
Assure that equipment and parts meet established schedules
Review reported malfunctions and identify / analyze any undesirable trends
Make recommendations on findings
Review effectiveness of maintenance actions in order to identify training needs
Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements
Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in field services
Strong oral and written communication skillsn accredited university or college (or a high school diploma/GED with at least 4 years of experience in field services

Customer Service Engineer Resume Examples & Samples

Expertise on Beckman/Hamilton liquid handling
Demonstrated ability to troubleshoot, repair, and provide qualification services
Experience on general centrifuge and incubator experience

Customer Service Engineer Resume Examples & Samples

Bachelors Degree in Engineering or equivalent
2+ years of automotive experience
4 years minimum of automotive experience if no relevant Bachelors Degree
Fluent English (written and spoken) and travel is required
Expert knowledge of automotive technology
Very good PC knowledge (MS Office, customer specific car analysis tools)
5+ years of automotive experience
Experience in Automotive manufacturing or repair

Customer Service Engineer Resume Examples & Samples

Other areas in fulfillment of the LIS Vision
Provide support using telephone, email, remote support tools, or onsite visits
Stay current with applicable hardware and operating system changes and enhancements
Participate in research and implementation of ways to reduce the frequency of specific problems
Work with other LIS Engineers to troubleshoot and escalate issues
Document and follow-up on issues to the customer's satisfaction
Develop and maintain an excellent relationship with customers and LIS staff
Work flexible shifts to accommodate operation during legislative session
Provide excellent customer service in a timely matter to meet SLA goals
Overtime as required
Ability to read, write and speak common English language
Good sense-of-humor
Practical experience with Windows operating system, Microsoft Office applications, and basic Internet skills
Ability to tolerate a work environment that includes lifting, walking and sitting

Customer Service Engineer Resume Examples & Samples

Diploma or Degree in IT or Electronics or Hardware engineering
A minimum 2 years relevant experience with electro mechanical equipment or business transactions machines like ATM, POS or EFTPOS
Must have excellent communication, interpersonal and customer relationship building skills
Australian citizens or Permanent Resident holder preferred

Customer Service Engineer Resume Examples & Samples

HNC/HND in an Electronics Engineering discipline essential
This is a field based role offering considerable independence
Ideally you will have previous field service experience where you have undertaken fault finding on electronic equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills
Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens / Third parties, contractors, sub-contractors and suppliers and must quickly gain the respect of others, both colleagues and customers at all levels
You must hold a full UK driving license
Li-VV

Core Customer Service Engineer Resume Examples & Samples

High level of autonomy, engaged and motivated
Flexible and ready for new challenges
Innovative, Open mind, Collaborative
Engaged to keep competences updated
Quality oriented and focused on execution excellence
Consistent in using standard processes and tools
Cost consciousness
Effective player in multi-cultural teams
Respect the deadlines
Ability to perform multiple tasks concurrently with ease and professionalism
Good organizational, presentation and communication skills
Customer oriented attitude / Service minded

Customer Service Engineer, CT Resume Examples & Samples

Fluency in English language
Strong technical and clinical knowledge on Radiology Imaging devices especially in CT
Self-Motivated, enthusiastic
This job involves higher travel needs and extended out location stays – willingness to this need is desired
Strong business acumen and analytical skills
LEAN or Six Sigma experience
Ability to influence decisions with Service/Sales leaders
Strong knowledge of computer programs and Information Systems databases
Excellent facilitation skills

Customer Service Engineer, Vascular Resume Examples & Samples

Healthcare hands on experience 1-2 years in CT modality
Prior GEHC experience
Understanding of the Field Sales/Service delivery processes
Demonstrated GE Leadership Values and GE Beliefs

Customer Service Engineer Resume Examples & Samples

Communication and support with internal partners and colleagues
Taking care of administrative tasks of the job
Taking care of tools, measurement equipment, car allowance, etc
Customer oriented behavior and presentation
Adherence to complaint handling, escalation procedure, service reporting structures
Responsibility for spare parts process within his/her job including return deliveries
Dealing with service/maintenance on a professional level and according to company's procedures, rules and regulations and international standards whilst ensuring cost effectiveness
Performing maintenance as per a.m. standards while supervising teammates
Ensuring own availability (mobile phone, etc.)

Customer Service Engineer Resume Examples & Samples

Provide 24/7/365 support to both external and internal customers on a rotating shift pattern
Install customers equipment and cable installations according to specification
Build customer data centre suite solutions according to specification as directed
Receive first line support requests from customers for work to be carried out, acknowledge the request and log into Remedy so that customer requirements can be made at the earliest opportunity
Liaise positively and proactively at all times with customers in order to resolve any issues and exceed their expectations
Carry out media/back up tape changes
Ensure an accurate record is kept of all work carried out and that time is booked for all works undertaken
To ensure that any records databases are kept updated, that all shift related reports and checks are completed and handed over to the Line Manager/Senior Engineer as per local procedures
Ensure that buildings are clean, safe and secure by rigidly following safety and security procedures, and in conjunction with accreditations and standards
Ensure adherence to all company processes and procedures
Ensure that the escalations process is followed as required
Maintain a duty of care for everyone on site - immediately report any health and safety concerns, or anything unsafe or potentially dangerous to management and stop the work continuing
Monitor and check plant and equipment and escalate problems or anticipated problems to ensure continued provision of service
Respond to customer requests as per the customer charter guidelines
To cover the Customer Service Assistant role out of normal working hours or as required or directed
To deal with customer deliveries as required or directed, as per company processes
To ensure that any works carried out at sister sites is communicated to own Line Manager
Practical and theoretical cabling skills
Proven written and verbal communication skills
Computer-literacy/IT skills – email, data entry, excel, remedy
A logical approach to problem solving
Ability to diagnose and resolve customer technical problems
Ability to apply company policy and procedure
To produce work to a consistently high standard
Capability to work independently and as part of a team
Ability to liaise effectively with internal and external customers
Ability to meet and exceed targets and customers’ expectations
Ability to know when to support colleagues
To have a friendly and approachable attitude to work
To be flexible and adaptable, self-motivated and a pro-active worker
Works well under pressure and to deadlines/targets

Customer Service Engineer Resume Examples & Samples

Appropriate education, namely a Bachelor’s of Science degree in IT/telecom, medical technology or automation
Good written and verbal communication skills in Finnish and in English, Swedish and German language skills would be an advantage
Flexibility around working hours
Possibility and willingness to travel for work in Finland and abroad
Driving license (minimum: B)

Field Service / Customer Service Engineer Resume Examples & Samples

Bachelor’s degree in Chemistry/Biology, Electrical Engineering or relevant field/lab experience (3 to 5 Years)
3 -5 years of experience in laboratory environment or associated field
Basic knowledge of service management systems such as Maximo, SAP, Service Max, etc
Knowledge of GMP requirements and analytical instrumentation
Prior metrollogy or Analytical instrument experience to include: HPLC, GC, MS, FPLC, Centrifuges, Hoods, Balances, PCRs, Spectrophtometers, scintilation counters, calibration equipment, etc
Experience with method development and analytical chemistry or life sciences research preferred
Excellent customer service skills complimented by an ability to listen to and interpret client requests
Ability to troubleshoot complex instrument and technology issues
Ability to identify, track and complete tasks for multiple projects under prescribed timeframes
Knowledge of laboratory safety practices as defined by the Company and/or customer’s site safety code

Customer Service Engineer Resume Examples & Samples

Performing installations, start-ups, maintenance, repairs and updates of all products within your area of expertise and assisting with other products under supervision
Performing service activities as effectively as possible ensuring a high quality and cost effective outcome for the customer
Maintaining highest levels of customer satisfaction in all interactions with customers. Take accountability for the satisfactory resolution of any service issues at assigned customers
Escalating incidents according to the defined parameters and inform the Siemens Customer Care Centre on all escalation issues including reporting any customer complaints with proper documentation
Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare
Communicate and collaborate closely with the Siemens Customer Care Centre Technical Support team of product specialists and effectively work with the service coordinator in the scheduling of service jobs

Customer Service Engineer Resume Examples & Samples

Installs, operates, maintains, repairs and modifies equipment. Normally receives little instructions on day to day work, general instructions on new assignments. Participates in determining objectives of assignment. Plans schedules and arranges own activities in accomplishing objectives. Work is reviewed upon completion
Develops solutions to a variety of complex problems. May refer to established precedents and policies. Exerts some influence on the overall objectives and long-range goals of the organization. Erroneous decisions or failure to achieve objectives would normally have a serious effect upon the administration of the organization
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Complete understanding and application of principles, concepts, practices, and standards. Full knowledge of industry practices. A seasoned, experienced professional with a full understanding of area of specialization. Resoles a wide range of issues in creative ways. This job is the fully qualified, career-orientated position
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
Serves as company liaison with customer on administrative and technical matters for assigned projects
Domestic, foreign and at sea assignments; involves intermittent or continues travel; may require extended relocation. When overseas, FSE’s sensitivity to climate may have significant effect on customer goodwill and access to needed resources
Bachelor's degree in appropriate discipline, and four years of related experience, or, in the absence of a bachelor's degree, ten years of related experience
Applicant must have the ability to obtain a DoD security clearance at the Top Secret level. Having a current clearance is preferred. Requires US Citizenship
Must have experience in the troubleshooting and maintenance of the High Power Transmit System (HPTS) Dual Trailing Wire Antenna System (DTWA) support equipment installed on a Navy E-6B aircraft
Must have a solid understanding of the Antenna Control Console (ACC), Automatic Control Head (ACH), Operator’s Control and Monitor Panel (OCMP), 2A4 Power distribution, Emergency Extend Panel, and other integral systems of the HPTS DTWA on a Navy E-6B aircraft

Customer Service Engineer Laboratory Diagnostics Resume Examples & Samples

Fulfilling the customer's needs for Preventative Maintenance (PM), any updates/upgrades, corrective service, installations and/or workshop repairs in accordance with business contractual obligations (contract obligations or billing policy)
Timely completion of Service Reports with good liaison with the Customer Care Centre (CCC), management, sales, marketing and/or customers ensuring current location and job status is communicated back to Customer Call Centre
Comply with all Environment & Safety (EH&S) policies, service escalation procedures and that all customer requests, complaints and comments communicated to the jobholder are passed to the relevant department for action

Customer Service Engineer Resume Examples & Samples

Finds solutions by involving service application data from multiple resources using Root Cause Analysis
Takes initiative and identifies service application problems in actual way of working
Formulates alternatives and recommendations
Develops and introduces new supporting sub-processes and improves existing processes
Initiates & runs small service application improvement projects
Acts as an informal resource or (functional) supervisor for less experienced colleagues
Strong IT skills
Ability to write scripts / develop tools
Strong working knowledge of the Microsoft Excel, PowerPoint and Word
Excellent communicator and telephone manner at all levels of business
Excellent presentation skills and experience of presenting to a wide range of audiences
Highly motivated and able to work under pressure in a fast-paced environment
Well organized with good attention to detail
Good numeracy/literacy skills

Customer Service Engineer Resume Examples & Samples

Responsibilities may include, but are not necessarily limited to the following
Planning, tracking, analysis of field repair trends and warranty budgets
Evaluations and reporting of field data from internal data system
Analyze claims from the field for early failure detection
Prepare the data for monthly Factory Quality Meeting (FQM)
Prepare, organize and do workshops with related departments to define measures to improve the quality of the appliances in order to reduce field failures and warranty costs
Prepares the information for local associates about main failures and warranty cost
Local contact to Customer and Customer Service Department
Organize the monthly CS-QM telephone conference
Distribute and control the tasks for improvement to FCGF departments
Work directly with field service in problem identification and resolution
Work directly with end customer on problem identification and resolution
Travel to end user location to repair or replace units
Cooperates with other individuals and groups as necessary
Four-year degree in Mechanical, Electrical, Materials or Quality Engineering required
Able to perform duties with minimal supervision, handle multiple tasks and be prompt in meeting deadlines
Working Knowledge of ISO, FMEA, and problem solving techniques (8D, 6 Sigma, problem solving, etc)
Familiarity with all Microsoft products.Proficient in Excel, Power Point, Word, and SAP is desired
Excellent writing and oral communication skills and be able to communicate with a wide spectrum of people from auditors to upper management
Must be able to work well with people in other departments under difficult and sometimes stressful circumstances
Knowledge of German language desirable
6 Sigma or problem solving certification is desirable
Two to five (2-5) years working experience in a labor-intensive manufacturing / assembly setting desired.Home appliance industry preferred

Customer Service Engineer Resume Examples & Samples

Coordinates, monitors, and expedites the evaluation of product changes and engineering design improvements. Gives priority consideration to those items improving product safety, reliability, warranty cost reduction, or long term lowering of cost operation
Organizes and sustains a technical file of existing and potential product improvements and serialized production changes
Analyzes special product support problem areas and evaluates various alternatives of meeting these needs in an engineering manner, considering all facets of the problem. Proposes the best possible solution for product changes, modifications, or procedural changes
Collects and analyzes discrepancy reports concerning Textron Aviation’s jet products. Coordinates corrective action with Manufacturing
Acts as liaison between Field Service and Manufacturing on customer problems and corrective measures
Maintains close liaison with the Sales Department on the status of special configuration requirements that Textron Aviation’s jet products have potential of satisfying and coordinates the product development activities necessary in the customer preparation
Coordinates and assists Engineering in preparing detail or final technical proposals requested from Marketing and assists where necessary in the customer presentation
When necessary, acts as a technical advisor and is directly involved in on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation
Participates in periodic audits of the curriculum being taught by Textron Aviation’s contracted training organizations to verify classes are being conducted using current technical data
Prepares recommended spares lists for domestic and international operators based on flight profiles and projected usage
Prepares and presents technical program for operator’s conferences and technical seminars
Coordinates with representatives of equipment suppliers to achieve maximum reliability from installed equipment. Prepares reliability summary statement and recommendations for corrective action
Leads projects to completion by working directly with engineering, supply chain, technical publications, and other entities to ensure field integration of the project outcome
Champion customer service priority projects within business teams
Represent customer service at various meetings
Prepare and present topics at various venues where customer service is asked to provide technical product briefings
Required

Customer Service Engineer Resume Examples & Samples

Qualified to Degree level or equivalent
Technical analytical skills
Comprehensive knowledge of a specific modality or multi-modalities
Sought by others for guidance and advice. Proficiency in English. Ability to work independently with minimum direction
High work standards and quality
Initiative and motivation. Plans and organizes work effectively
Excellent communications, listening and interpersonal skills
Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs

Customer Service Engineer Resume Examples & Samples

AutoDELFIA (prenatal with addition of sample processor)
DELFIA Xpress
Genetic Screening Processor (GSP)
Panthera and DBS Punch instruments
Janus liquid handling robotic instruments possibly with robotic arm installations
Zephyr and Sciclone liquid handling robotic instruments
Chemagic Prepito, MSM1 and 360 nucleic acid extraction instruments as stand alone, or integrated with Janus instruments
LabChip Microfluidic units
HND or equivalent in Electronic Engineering or a Biotechnology discipline
Experience in a Customer Service Environment
Background in Electronics preferably gained in a high technology service environment, together with an understanding of analytical and clinical instrument applications
Previous experience of using or maintaining products outlined above useful. Mass Spec instruments also an advantage

Customer Service Engineer / Manager Resume Examples & Samples

Handle customer's tapeouts and prototyping requests
Prepare and host customer meetings and visits, and follow up with action items
Clarify customer's requests and act as issue owner for integrated customer-centric response
Lead the communication with customer on abnormal events
Track customer account/ project's status and escalate customer's issues to management
At least 3-5 years of experience in semiconductor industries
Experience in process integration, device, product engineering, or IC circuit/layout design is preferred
Proven capabilities in project management and cross-team communication will be a plus

Customer Service Engineer Resume Examples & Samples

Successfully handling everyday business activities as service incidents, installation, preventive maintenance and system modification on demand for products within area of expertise
Execute the service activities coordinated via the Customer Care Center, in an adequate and appropriate manner
Escalate incidents according to the defined parameters and inform The Customer care Center on all escalation issues
Report any customer complaints with proper documentation
Comply with national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthineers
Maintain highest customer satisfaction

Customer Service Engineer Resume Examples & Samples

BAC + 2 électronique ou informatique & réseaux
Connaissance en vidéo-projection appréciées
Bases solides avec le matériel informatique (Windows & Linux)
Expériences avec la configuration et le dépannage d’équipements réseaux et de visualisation
Anglais courant (Parlé écrit)
Autonomie dans le travail
Esprit client (Attitude et présentation)
Travail d’équipe (Collaboration avec base Belgique)

Customer Service Engineer Resume Examples & Samples

Manages the specific customer location, as a full time on-site resident / support
Joint pre-analysis / pre-selection at the customers warranty return centers, resulting in discussions to reduce part returns and the related costs
Coordination of sorting, rework or re-flash actions at the customer facilities and implements immediate actions to minimize customer disruption
Establishes a trusting relationship with the customer’s plant engineering, line operators, quality departments, logistic departments and customer service organizations
Operates as the direct contact and response person to customer’s complaints (not necessarily on site)
This position will be located in Vance, AL
Bachelor Degree in Engineering, Business or related field
0-2 years of related experience in automotive engineering or sales
Fluent English (written and spoken)
2+ years of related experience in automotive engineering or sales

Technical Customer Service Engineer Resume Examples & Samples

Drive the qualification process for the new products and be present at customer trials
Conduct technical trainings and services to the related/potential customers
Conduct regularly internal technical trainings
Initiate competitors’ quality benchmarking regularly
Conduct claim investigation, provide technical conclusion of customer claims and negotiate settlement of monetary claims
Support production teams in corrective action planning and implementation
Convey customer quality feedback to all relevant parties in operations
Minimum 2 years’ experience of technical customer service or board production
Bachelor in printing, packaging or paper making is preferred
Familiar with board converting
Proactive, self-motivated, team player
Fluent Mandarin both in verbal and written; good command of English

Senior Customer Service Engineer Resume Examples & Samples

Provide technical support to field engineers, technicians and product support who are installing, diagnosing, troubleshooting or repairing Rockwell Collins equipment
Conduct technical analysis and recommend implementations, modifications and enhancements to product in accordance with specific customer requirements
Work without appreciable direction. Exercise considerable latitude in determining objectives and approaches to assignment. Network with internal and external key contacts outside own area of expertise
Contribute to the development of new concepts, techniques and standards
Be an on-site subject matter expert to customer’s technicians, engineering and management, representing Rockwell Collins in the assigned region
Use professional concepts and company objectives to resolve complex technical issues in creative and effective ways
Serve as the company liaison with customers on administrative and technical matters. Report design, operation, reliability and maintenance problems to product support, engineering and all other product related experts at all levels in the organization
Develop solutions to complex problems using ingenuity and innovation. Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercise judgment in selection methods, techniques and evaluation criteria for obtaining results
Troubleshoot technical problems and issues, determine technical solutions in accordance with product and customer specifications, and recommend actions to company or customer representatives for coordinative product solution
Undertake pre-sales and/or post-sales technical support including installation, testing and maintenance service to customers
Bachelor's degree in appropriate discipline, or, in the absence of a bachelor's degree, six years of related experience
Six or more years of experience providing avionics technical support to airlines or business jets
This position requires a customer service oriented individual, one who is cooperative, dependable and possesses excellent problem-solving skills in order to provide superior customer experiences while building long-term relationships and demonstrating a passion toward customer commitments
Successful candidate will be self-motivated and able to work independently as well as within a team setting
Able to make quick and well-informed decisions, even under high pressure situations
Candidates must be proficient users of Microsoft Word, Excel and Power point. Familiarity with SAP would be an asset
English required, French is a plus

Customer Service Engineer Resume Examples & Samples

Perform Service activities as required (50%)
Maintain and develop relationships with on site customer personnel (20%)
Adhere to all process and procedures to update and control service call flow for assigned accounts (10%)
Provide Centers of Expertise support as needed within their skill set (20%)
Possesses strong data entry skills
Able to recognize and attend to important details with accuracy and efficiency
Able to communicate clearly and convey necessary information
Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive
Able to maintain confidentiality of sensitive information
Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others
Able to quickly learn new systems and technology
Able to use relevant computer system applications at an intermediate level

Customer Service Engineer Resume Examples & Samples

Issue the laptops to the SDE EO, AITC, South Park location users and provide training on its use
Resolve Customer support requests within five (5) business days. VAPM approval is required for an extension beyond five (5) business Days, with exception of assistance associated with ordering, software, hardware and or a service repair requests and Change Orders. The Contractor is not required to provide any software or hardware
Ensure accurate inventory tracking data are promptly documented in the asset management tool
Document procedures for use of Federal Government issued desktop and laptop at remote sites within Paragraph 4.2 above in accordance with established guidelines and regulations
Update support/problem requests and change orders to indicate work accomplished for specific requests/change orders
Update service requests no less than every three (3) business days and change orders every five (5) business days for each action to indicate work accomplished for specific service requests or change orders
Submit Change Orders five (5) days prior to work being performed
Assist in recommending laptop standards and documentation aimed at lowering total desktop/laptop support costs. All recommendations shall be review and approved by COR/VA PM(s) prior to any implementation
Ensure migration to COR/VA PM or current approved OS on all SDE EO owned workstations, and laptops
Coordinate any upgrades to the platform and set up new replacement hardware platform (to be provided by SDE EO) when the existing hardware platforms will not support the current approved operating system, and update the SDE EO image to support the new hardware platform. The Contractor is not required to provide any software or hardware during this activity
Perform computer, printer and peripheral repairs, including diagnosis of system malfunctions, cost estimate of repair, and apply most cost effective solution to repair system malfunctions. The Contractor shall complete appropriate paperwork and send equipment to be repaired
Perform computer upgrades, including memory, hard drives, CD-ROM drives, DVD drives, monitors, modems, motherboards, processors, video cards, sound cards, network cards, and other special purpose cards
Perform all software installs or upgrades, including Windows Operating Systems, System or Device Drivers, Microsoft Office, Web Browsers, Email, Anti-Virus, Accounting, Customer Contact and most other general-purpose PC software packages, as well as security patches and site-wide deployments, image creation and manipulation. The Contractor shall provide end user support to only those end users within the locations in Paragraph 4.2 above to help users with day-to-day problems that occur when using their computer hardware or software
Perform desktop support services in a manner that enables SDE EO to satisfy each of the performance items required
Provide first line support (Tier 1) to telecom (VTC) requests or related issues when required
Perform a Health Check on all SDE EO, AITC, South Park location workstations/laptops as provided by SDE EO standards and processes before being issued for production use
Transport desktop hardware items (PC's, monitors, laptops, blackberries, printers, hardware cables, etc.) between South Park location building and AITC when required
Interface and communicate with senior level Government officials and a diverse customer base, in order to resolve the more complex, level-2 type problems
Accurately report the status of ongoing projects to the VA PM/COR each week
Identify and report to the SDE EO PM all potential problems with processes, schedules, user requirements, etc., that impact daily operations within SDE EO relating to issues with personal computers
Interface with senior level managers and customer for computer support issues
Perform conference room, training room, and Disaster Recovery Plan/ Continuity of Operations Plan (DRP/COOP) configuration
Follow established SDE EO change order processes
Participate in a rotating after-hours callback process
Comply with all SDE EO policies and service level agreements designed to reduce customer impact
Maintain the Hardware and Software Inventory and Configuration Log
Prepare Change Orders
Support Remote customers only in locations in Paragraph 4.2 above through approved support tools and processes

Customer Service Engineer Resume Examples & Samples

HND or equivalent in Electronic Engineering/Chemistry
Understanding of PLC Programming would be an advantage
Full Driving License
Background in Electronics and/or Chemistry preferably gained in a high technology service environment, together with an understanding of analytical and clinical instrument applications
Previous experience of using and/or maintaining analytical instruments required
Strong preference for a background in ICP-OES & ICP-MS

Customer Service Engineer, Perten Resume Examples & Samples

Performs field service as advised by the call dispatch staff/system in conjunction with the Sales Leader / Service Operations Manager, carrying our repairs, maintenance and installation of, primarily Perten systems and their peripherals and accessories. In addition, provide support to other divisions supporting analytical and clinical instrumentation and their accessories as time permits. Provide first line onsite user training on Perten systems
Organizing routine maintenance allocated on a monthly basis
At the request of the manager performs service on behalf of Perten / PerkinElmer overseas offices, to the standard expected in Spain, at sites of overseas customers
Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types. Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System
Align personal working practices with the department’s performance targets. Actively demonstrate compliance with all team targets
Ensures that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified
Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc, on a weekly basis
May be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture
Degree level of Education in electronics
2 years + experience
Understanding of the Agricultural Industry – Ideally Analytical equipment
Expert PC user with a knowledge of Microsoft OS (XP, 7), ability to network PCs
The ability to speak English fluently is essential
Incumbent must have excellent people management and motivational skills

Customer Service Engineer Resume Examples & Samples

Determines and develops approaches to assignments
Leads field services and support projects requiring coordination with other functions, customers
Solves a broad range of hardware and/ or software problems of varying scope and complexity

SDM Customer Service Engineer Resume Examples & Samples

Develops parts of or provides input to developing unique customer architecture, contributing to overall technical solution Design
Design and executes integration, operations or performance solutions in customer projects independently
Influences technical mind-set of the customer during sales process and works as part of a bid team, co-ordinating the technical part of a bid
Supports main customer consultant in solution team
Ensures customer requirements are accurately represented and presents solution architecture & design to customer for verification and makes required adaptations
Good Knowledge of GSM/UMTS/LTE Networks and Call flows
Solution design & Implementation of Core Network Elements including HLR, HSS, IMS Node ,One-NDS,MNP & EIR
SDM Solution Integration
Data base migration of HLR, HSS, EIR & MNP
Experience of installing HP hardware - inserting in racks, power and network cabling within the rack
Experience of installing Juniper top of rack switch in rack, cabling
Experience of positioning built racks in position in server room, cabling power & network to customer environment
Experience of installing NT-HLR, IMS Node and One NDS Software on commissioned hardware
Good experience in Unix/Linux commands
Good experience in Router and Switch configuration
Basic knowledge of HP product details
Basic Knowledge of firmware
Basic scripting language expertise (Shell script, PERL)
Basic Knowledge of IP
Basic understanding of HLR, HSS & IMS Call Flow

Principal Customer Service Engineer Resume Examples & Samples

Authoring STC certification plans, 14 CFR compliance checklists, instructions for continued airworthiness, ground test plans, flight test plans, electrical load reports, 14 CFR compliance reports, and weight/balance reports
Lead the integration of aircraft avionic systems by working with the respective business unit systems engineering team and the Aircraft Certification Center (ACC) installation design team to define the aircraft level installation architecture and details required to meet the approved certification basis
Identifying, documenting, and communicating significant certification risks for timely review and resolution
Monitoring and reporting of aircraft installation design and substantiation data milestones and reporting status to project/program management
Ensuring all aircraft certification requirements are met resulting in successful STC issuance
Bachelor's degree in appropriate discipline or ten years of related experience
Thorough working knowledge of Title 14 CFR Part 23, and 25
Familiarity with Title 14 CFR Part 21, 43, 45, 91, 121, 135, and 183
Thorough understanding of commercial avionics systems
Experience in the preparation of certification plans, 14 CFR compliance checklists, instructions for continued airworthiness, ground test plans, flight test plans, electrical load reports, and weight/balance reports
Understanding of the HIRF, Lightning, and EMC aspects of avionic system certification, preferred
Prior or current FAA DER and/or FAA ODA UM (Systems and Equipment Electrical) experience, preferred

Customer Service Engineer Resume Examples & Samples

5 to 10 years of hands on and technical experience in the automotive industry, preferably related to bus maintenance and repair
Bachelor’s degree in electrical, electrical technology, mechanical or electromechanical engineering, or other relevant training
Successful leader with excellent interpersonal skills and ability to communicate globally across all levels of the organization, and with customers and other stakeholders
Excellent analytical skills, strong customer focus and a positive attitude are key requirements
Independence and resourcefulness
Confident and Effective decision-maker
Proven presentation and negotiation skills
Strong facilitation and conflict resolution skills
Advanced knowledge of the Microsoft Office suite, specifically Powerpoint and Excel
Commercial Driver License will be viewed favorably

Associate Customer Service Engineer Resume Examples & Samples

We are seeking a Customer Service Engineer who is committed to maintaining DELL EMC hardware products for large customer accounts in and around Singapore, in different operating environments
Under limited supervision, your focus will be to maintain all assigned spare parts, tools and test equipment and perform other duties as assigned by management or senior employee
Adhere to administrative policies and escalation procedures. Perform part replacements and hardware firmware (microcode/FLARE) upgrades as assigned or directed. Updates CSI at the completion of an event. Assure complete customer satisfaction by adherence to the following: Prompt onsite arrival time, Technical expertise, Professionalism. Must communicate with customer before, during, and at the completion of the activity. Includes the timely and accurate submission of all associated documentation as well as parts returns within 24 hours of an event. Submit accurate and timely expense reports, EAS/CSI updates, and timecards
Adheres to product specific guidelines, procedures, and best practices. Diagnose system malfunctions to isolate problems to DELL EMC, other OEM vendors or software and develop appropriate action plans. Perform maintenance and hardware FCOs according to established procedures. Attends on-the-job training and classes as required to develop a working knowledge of DELL EMC equipment
As this role is working evening hours, the candidate must possess strong ability to work autonomously
Must have a valid driver's license and reliable automobile
Must carry a mobile and tablet device
May be required to work overtime and Alternative Work Schedule
EMC Proven Professional Certification desired but not essential
Must have experience in technical documentation and have the ability to develop action plans for issues of limited complexity e.g. customer disk replacements
An Undergraduate Degree (Engineering/Computer Science/Information Technology) or business degree with a component of technical studies is desirable
Experience working in a fast paced customer support environment

Lead Customer Service Engineer Resume Examples & Samples

Bachelor’s Degree from an accredited university or college (or a High School Diploma / GED with a minimum 4 years of experience in a support or field engineering position)
Minimum 3 additional years of experience in a field engineering role
Minimum 1 year of experience in customer support and the development of successful customer relationships
Bachelor of Science in Mechanical or Electrical Engineering from an accredited university or college
Six Sigma training or equivalent Quality Training

Customer Service Engineer Resume Examples & Samples

Advanced knowledge of Microsoft Windows and Apple Mac OS. Advanced knowledge of PC and Apple Hardware. Intermediate to Advanced knowledge of Microsoft Office Suite – Outlook, Word, Excel, PowerPoint
Ability to work on own initiative. Demonstrate problem-solving strategies and practical knowledge
High quality inter-personal skills. Good communication skills
Ability to interact effectively with end-users, co-workers and managers
Ability to be organized and self motivated and complete tasks in a timely fashion
Ability to prioritize and be flexible
Ability to trouble-shoot and solve hardware, software, network and configuration issues
Ability to learn new technologies by reading, self-paced practice and minimal one-on-one training
Bilingual (English & Spanish) a plus
Five (5) or more years experience in desktop support a plus

Customer Service Engineer MD Resume Examples & Samples

Install complex configurations of diagnostic imaging systems at customer locations
Perform maintenance and repair of x-ray systems in accordance with Quality System Regulation guidelines
Participate in scheduled on-call responsibilities and support of fellow on-call engineers
Collaboratively work with sales and service team to ensure successful work and satisfied customers
Consistent ownership of customers with focus on exceeding customer satisfaction
Complete quality records of all work activities in the service management application

Customer Service Engineer Resume Examples & Samples

Installs, operates, maintains, repairs and modifies equipment. Normally receives general instructions on routine work, detailed instructions on new projects or assignments
Provide technical support to field engineers, technicians, and product support to those who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software not related to information technology
Builds productive working relationships internally and externally. Frequent internal company and external contacts and will be expected to represent the organization on specific projects
Develops solutions to a variety of problems of moderate scope and complexity. Refers to policies and practices for guidance. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Contributes to the completion of organizational projects and goals. Errors in judgment or failure to achieve results would normally require a moderate expenditure or resources to rectify
Frequent use of general/technical knowledge and industry/functional practices, techniques, and standards. General application of concepts, and principles
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
Bachelor's degree in appropriate discipline or in the absence of a degree six years of related experience is required
Experience interpreting avionics and mechanical drawings is required
US citizenship required
Applicant must have the ability to obtain a DoD security clearance at the Secret level. Having a current clearance is preferred
Must be willing to relocate unaccompanied to Pakistan for up to eighteen months
Knowledge of mechanical installations and structural maintenance is preferred
Theory and operational knowledge of C-130 avionics systems and subsystems is preferred
Aviation or structural maintenance quality assurance knowledge is preferred

Customer Service Engineer Resume Examples & Samples

Establishes a trusting relationship with the customer’s plant engineering, line operators, quality departments, logistic departments and customers service organizations
Manages the specific customer location with proactive visits at a frequency agreed with the customer
Joint pre-analysis/preselection at the customers warranty return centers, resulting in discussions to reduce part returns and the related costs
Coordination of sorting, re-work or re-flash actions at the customer facilities and implements immediate actions to minimize customer disruption
3+ years experience in the automotive industry
Bachelor's Degree is required
Ability to travel to Wisconsin, Iowa and Illinois on a monthly basis
5+ years automotive experience
Bachelor's or Master's Degree in technical field
Knowledge and experience using all Microsoft applications
Experience in a team setting

Customer Service Engineer Resume Examples & Samples

Fielding maintenance questions via phone, email and human contact regarding highly modified special operations aircraft pertaining to Rockwell Collins’ CAAS, CMS, AMS and other OEM hardware and software on board
Supporting Common Avionics Architecture System (CAAS) on 60M and 47G ACFT
Supporting Cockpit Management System (CMS) and Avionics Management System (AMS) on 6M ACFT
Other OEM products include but not limited to
Embedded GPS/INU
Mass Memory Server
SRTV (Secure Real Time Video)
EOS, FLIR and Christiansen Filter products
STT, ARC-231 and multiple other communication devices
The ability to work through complex problems using engineering technical data, wiring diagrams and aircraft manuals to assist the government personnel in understanding the solution
Using maintenance test stands in a lab environment to validate and verify (VAL/VER) RC and other OEM hardware complaints and repairs
Using unique software tools to load system software into Rockwell Collins and other OEM products
Communicate with team members in other, sometimes remote, locations assisting them with their responsibilities similar to above as needed
Work with various entities to integrate new software and hardware into aircraft understanding the company policies and industry requirements for use, safety and other considerations
The ability to travel to CONUS and OCONUS locations to support the customer as required
Assist with logistics of hardware movement as needed by the customer and repair process
Be able to prepare a class, formal or informal, and present the material on any of the above requirements
Liaison between Rockwell Collins’ program management, engineering and the customer
Bachelor's degree in appropriate discipline or in the absence of a degree six years of exempt related experience
Six or more years of experience in related field of expertise either in the military as an aviation avionics/electrical technician or as a civilian in a related field
A current active secret security clearance or active within the past two years is required
The ability to obtain a passport
Proven ability to interact with customers
Proven ability to work autonomously while simultaneously working within a team
Avionics maintenance experience on MH-47G, MH-60M and/or A/MH-6M Aircraft or other aircraft with Rockwell Collins hardware and software installed is preferred

Customer Service Engineer Resume Examples & Samples

To achieve forecast sales target, profit margin, on time delivery and timely collection of payment
To gain feedback regularly from customers and maintain good relationship
To provide visible leadership engagement through daily action that relates to environmental, health and safety (EHS) improvement
To handle customers’ inquiry effectively in a timely manner
To work closely with customers to win projects
To feedback to other departments on customers’ comments for improvement
To organize and offer excellent service during customers’ visit to the factory (arrange logistics, factory tour, presentation material etc.)
To manage customer orders effectively to ensure success in meeting customer expectations
To provide effective and excellence customer support
To uphold safety values, perform work activities in a safe manner and adhere to the responsibilities outlined in “Our Safety Commitment” statement,
To ensure all employees under your direct management perform their safety obligations
To ensure a proper environmental, health and safety (EHS) management system is in place to identify and define the processes and procedures required
To ensure all employees receive the proper EHS training and induction prior to commencing their duties, and
Any other roles & responsibilities assigned by the superior
Knowledge

Customer Service Engineer Resume Examples & Samples

Fault management/Configuration of Core and Access network
Trouble ticket handling within SLA/OLA
MOP preparation for the activities and new learnings
Prepare, implement and verify the configuration and integration of a Node / system
Emergency Handling and chronology preparation
Coordinating with care team for handling resolved cases
Interfacing with other Technical Teams
Coordinating with Circle team if onsite support required
Hand over and activity sheet preparation
Troubleshooting and Configuration management
Guiding other Engineers for trouble resolution
Understanding E2E customer requirement and works towards achieving 100% output with good quality
Good Know-how of telecom and networking – GSM, 3G, LTE and IP
Guiding team members to execute complex & critical configuration changes
Undertaking technical and On-Job training for fellow team members as per requirement
Responsible for preparation & implementation of shift roster for team
Tracking of issues related to tools and timely escalation as per pre-defined matrix
Attending governance call with region and internal teams. Also responsible for analyzing and implementation of feedbacks from customers
Creativity
Process Management
Drive for Result
Self-Development

Senior Customer Service Engineer Resume Examples & Samples

Diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software not related to information technology. Have basic knowledge of electronics, including Ohm’s Law, Kirchoff’s Laws, efficient power transmission (impedance matching), transistor biasing, breakdown voltages, relays, transients, electronic circuit schematics, block diagrams, derivation of Bel measurement (dB, dBm), basic test equipment such as DMM, RF generator, watt meter, antenna analyzer, attenuators, fox-and-hounds wire-pair identifiers, phone line analyzers, cable verifying test sets, crimp tools and techniques
Have basic TCP/IP and network knowledge, including meaning of IP addresses, simple IP tools such as ping, ipconfig, tracert
Bachelor's degree in appropriate discipline or in the absence of a degree six years of related experience; and
Must have the ability to obtain a U.S. Government security clearance (Requires US Citizenship)
Ability to pass Homeland Security Background Investigation
Experience in working with electronic and electrical installations
Organizational, Intermediate, or Depot level experience on ground radios, avionics, or other equipment
Experience necessary in with HF radios or networks
Experience with Airborne HF products, Mobile HF products, Rockwell Collins RT-2200 and/or Rockwell Collins HF-9000 airborne radio preferred
Must be willing to travel 50-75% of the time

Customer Service Engineer Shenyang Resume Examples & Samples

Provides quick and accurate feedback to the manufacturing plants and if applicable to the BUs regarding quality/manufacturing issues
Joint preanalysis / preselection at the customers warranty return centers, resulting in discussions to reduce part returns and the related costs
Coordination of sorting, rework or reflash actions at the customer facilities and implements immediate actions to minimize customer disruption
Several years of work experience

Customer Service Engineer Shenyang Resume Examples & Samples

Join reanalysis / preselection at the customer warranty return centers, resulting in reduction of part returns and related costs
Support to negotiation of Technical Acceptance Factors
Provide quick and accurate feedback for customer complaints, Drive plants provide 8D report to customers with 4 weeks
Deal with Continental’ s “0”Km and field warranty return issue at customer site
Register 0km and field returns parts in the CQTS and coordinate the part transfer to Conti Plants
Establish a trusting relationship with the customer’s plant engineering, line operators, quality departments, logistic departments and customers service organizations Establish a trusting relationship with the customer
Manage the specific customer locations with proactive visits at a frequency agreed by the customer
As a direct contact and response person to customer’s complaints
Support Safe Launch Activities at customers facilities
Coordination of sorting, rework or reflash actions at our customer facilities and implementation of immediate actions at the customer sites to minimize customer disruption
Support of product changes, customer plant trial runs and other engineering runs post
Define matrix for Weekly /monthly report and include all of Customers and CSE information
Collect the quality information from Customers and fill out the weekly/monthly report
Tracing weekly/monthly report and updated quality issue information into CQTS
Excellent English skills, both writing & reading and can work well with staff and customers from diversified backgrounds
Familiar with quality tools, e.g. 8D

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