Global Customer Service Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the global customer service job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

K Treutel

Kasey

Treutel

4003 Bashirian Isle

Chicago

+1 (555) 362 0361

4003 Bashirian Isle

Chicago

Phone

p +1 (555) 362 0361

Experience Experience

Philadelphia, PA

Project Manager Global Customer Service

Philadelphia, PA

Von-Kulas

Philadelphia, PA

Project Manager Global Customer Service

Define, build and implement our project management capabilities
Continuous improvement mindset
Project Management of Global Customer Service Projects
Facilitate continuous improvement for projects
Build and maintain tools for regular customer service KPI reporting across regions
Active lead and implementation of assigned projects
Collaborate with various stakeholders and lead change process

Chicago, IL

Manager Global Customer Service Analytics

Chicago, IL

Pouros, Murazik and McDermott

Chicago, IL

Manager Global Customer Service Analytics

Monitor and measure CS performance using a variety of tools and techniques and ensuring global consistency. Derive intelligences to identify and quantify variances and help to drive operational/process improvements to increase quality/decrease cost
Ensure data consistency and quality in all variety of tools (mainly Salesforce)
Collaborate with various cross-functional business partners to structure solutions to data and business questions
Maintain global management reports and executive dashboard
Provide trend analysis and detailed insights into KPI and Metrics
Review/monitor/audit the data and reports of our Global Contact Centre Outsourcing partner, steering on compliance, continuous improvement, global consistency and leverage of best practices
Advise regions with improving their CS operations and building their capabilities through data analysis: consultancy, best practices from across the Group, external benchmarks and WFM, driving data analysis-based continuous improvements

present

New York, NY

Customer Service Manager, Global Accounts

New York, NY

Ward and Sons

present

New York, NY

Customer Service Manager, Global Accounts

present

Responsible to drive continuous improvements in all aspects of service delivery to a customer
Develops and builds strong relationships with Sales, Operations and other cross functional teams
Develops and maintains expertise on Equinix products and services
Responsible for owning and resolving a wide range of standard and non-standard customer requests and account issues. Proposes and develops solutions cross functionally to solve non-standard customer requests
Manages new and existing complex customer installations, working cross functionally to deliver services in the agreed upon timeframe and according to customer expectations. Leads internal collaboration sessions to ensure quality assurance and control during the planning and implementation phase
Demonstrates proper and prescribed use of Equinix systems, tools and processes (e.g. case management, ticketing system)
Understands customers’ footprint and contractual agreement. Proactively works to ensure contractual agreements are adhered to

Education Education

Bachelor’s Degree in Engineering

Liberty University

Bachelor’s Degree in Engineering

Skills Skills

International scope: integrate, on an international level, extensive knowledge, techniques and practices to conduct negotiations
Strong Leadership skills
Strong Customer Service
Autonomy: rules, uses and working procedures define the scope of the function. In front of certain cases, it is necessary to interpret them. Responsibility: a regular increase of revenues and/or margins and/or productivity and/or quality
Complexity: implementation of knowledge leading to solve current problems in a business area
Communication: advise or establish recommendations to facilitate and optimize the job results of others
Capacity of organization: the job function involves to define the working plan for others with means determined by others
1 year of experience in similar domain
Experience with BioMerieux ID/AST product lines (VITEK MS, VITEK 2…)

Create a Resume in Minutes

13 Global Customer Service resume templates

Read our complete resume writing guides

SVP Global Customer Service Resume Examples & Samples

Eduaction: Bachelors Degree/ Masters Degree highly preferred
10+ years of relevant experience in designing and developing Global Customer Support organisations
Experience developing global CRM solutions
International experience, ideally working with partnering companies, both on and offshore
Proven track record of successfully turning around Support organizations
VP or leadership position of large global call centers
Leadership Skills - Ability to motivate a global team to achieve success and surpass team goals and metrics
Process Skills - Ability to develop global processes that will improve team effectiveness and efficiency
Organizational Skills - Able to manage time effectively to meet deadlines
Great Communication Skills - Provide clarity and understanding to the team, clients, and management
Project/Product Management Skills - Ability to manage multiple projects from inception to implementation
Experience in managing P&L
Experience in procurement of multi-year partnering/supply arrangements
Experience working with outsourced vendors
Technical background preferred
New York, Boston, Centennial, Raleigh, London

Manager Global Customer Service Analytics Resume Examples & Samples

Monitor and measure CS performance using a variety of tools and techniques and ensuring global consistency. Derive intelligences to identify and quantify variances and help to drive operational/process improvements to increase quality/decrease cost
Ensure data consistency and quality in all variety of tools (mainly Salesforce)
Collaborate with various cross-functional business partners to structure solutions to data and business questions
Maintain global management reports and executive dashboard
Provide trend analysis and detailed insights into KPI and Metrics
Review/monitor/audit the data and reports of our Global Contact Centre Outsourcing partner, steering on compliance, continuous improvement, global consistency and leverage of best practices
Advise regions with improving their CS operations and building their capabilities through data analysis: consultancy, best practices from across the Group, external benchmarks and WFM, driving data analysis-based continuous improvements
Support the execution and implementation of improvement projects resulting from analysis and prioritized by the business, including measurement of the impact of changes and benefits delivered. E.g. Process improvements to increase CSAT
Support the Senior Global Consumer Service Manager in ensuring consistency of reporting, alignment of regions, delivering expertise and execution of initiatives
Functional expertise in the Customer Service operations function, preferable in a Direct to Consumer operating model
Experience with Salesforce, CS process management and business planning
Passionate about putting the customer at the heart of everything we do
Strong analytical skills: ability to draw conclusions from data and distill from complex operations environments key insights and the ability to come up with recommendations, solutions and initiatives (incl. business case development) on how to structurally improve the efficiency and effectiveness of the relevant business processes
Excellent communication and presentation skills: ability to inform and convince different types of internal and external audiences of (senior) management, represent the Consumer Service team effectively across the organization and demonstrate the ability to help drive operational excellence in a fact-based manner
Ability to combine determination and a goal-orientated, pro-active attitude with flexibility and a natural habit of exploring new and better ways of achieving results
Strong project management skills and practical, hands on mentality
An entrepreneurial, hands-on, collaborative attitude and a strong work ethic
Bachelor or Master degree (e.g. in Business, Marketing, Economics, Mathematics, Computer Science)
4 years of experience in Business Analytics/Customer Service process optimization or equivalent professional experience
Experience working for a global brand in an international capacity and in settings requiring cross-cultural sensitivity is a plus

Customer Service Rep-global Services Resume Examples & Samples

Receives telephone calls from customers to answer inquiries on various issues, including orders, bills, and shipments. Issues call tags (merchandise returns), credits, and traces customer order shipments. Handles sensitive customer issues
Interacts with sales TSM’s to inquire about products and the calls of customers intending to place orders
Interacts with Distribution Center TSM’s regarding post order inquiries. Also inquires on the status of NSI (non stocking item) orders
Applies customer credit card payments and ACH payments and/or directs payments to bank lock boxes. Also collects payments from customers contacted by the Credit department
Issues refund checks to customers
Processes order cancellations and back order cancellations
Participates in special projects and performs other duties as needed
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments

Intern Global Customer Service Resume Examples & Samples

Currently a Business or Marketing student at a university or other instance of higher education- Enrolled for the complete duration of the internship (6 months)
Only applies to EU citizens due to working permit regulations
Knowledge of (global) Customer Service
Advanced Excel and PowerPoint skills
Knowledge of basic Project Management processes & tools and SharePoint an advantage
Skills in any subset of big data technologies, text analytics, information integration or algorithmic background in statistical and predictive modelling are an advantage

Senior Manager, Global Customer Service Resume Examples & Samples

Lead the process to develop a global, multi-year strategic roadmap to align business goals and processes
Lead the Global IT Service Desk and the delivery of IT services
Collaboratively establish Service Level Agreements (SLAs) and consistent processes
Identify, document and analyze data to understand performance metrics, why customers are satisfied/dissatisfied, along with their attitudes, motivations to develop deep insights into customer needs and behaviors
Benchmark, set targets and manages scorecards
Guide the analysis of complex business problems/projects, requiring extensive data collection and consideration of multiple factors (process, organization, regulatory), to prioritize customer experience improvements recommendations
Ensuring customer satisfaction measures are relevant and actively monitored, including on-going VOC
Plans and leads the implementation of end-user service solutions throughout the organization
Develops, maintains and implements policies and procedures for optimal desktop services delivery and end-user support
Works closely with IT functions and leaders to provide global support with tools and capabilities to result in high levels of customer satisfaction
Ensures continuous improvement to the end-user services that are aligned with customer’s needs and the IT strategy
Builds and maintains productive business relationships with peers, business, vendors and customers at a global level
Minimum of 12 years related work experience, plus Bachelor’s Degree, or Masters with 11 years related work experience required
Experience leading global customer service teams
Expert knowledge of global customer service call center operations and practices in an enterprise setting required
Experience developing and executing on a strategic plan for global customer service operations required
Demonstrated experience leading teams through change in customer experience and inspiring teams to deliver integrated and high quality solutions
Extensive experience with customer analytics and problem-solving
Ability to influence large, diverse groups through fact-based analysis and decision-making
Ability to communicate technical information to non-technical audiences
Ability to travel domestically and internationally

Specialist, Global Customer Service Resume Examples & Samples

Manage relationships with the customers’ operations and decision-making contacts and serve as focal point for issues relative to core application, products and operations
Collaborate with internal business partners to manage and/or facilitate the internal development and support of any new product and/or technology enhancement, ensuring the customer ‘voice’ is taken into account
Demonstrate the ability to negotiate, resolve and present to internal/external customers
Simulate or recreate user issues to resolve operating difficulties
Identify opportunities to grow MasterCard revenue by cross-selling MasterCard tools, services and education. Recommend and implement business or process improvements, while recognizing global perspectives
Identify and deliver against business, corporate and division objectives, opportunities, and commitments
Demonstrate a high-level understanding of all MasterCard products/services and how they interact
Proactive involvement in business planning with customers and internal partners to manage expectations in support of achieving strategic, mutually shared objectives
Demonstrate leadership qualities, displaying mentoring ability, project leadership and delegation on an as-needed basis, follow-through, team participation and self-management. Support Account Teams with operational/business needs
Strive to ensure a customer's overall operations satisfaction with MasterCard Worldwide
Technical/operations experience within financial/payments industry
Advanced credit and/or debit card knowledge
Account management experience preferred
Excellent interpersonal, negotiation, and conflict resolution skills with strong written and verbal communication skills
Advanced analytical, problem resolution and project management skills required
Capability to train and develop junior staff
Ability to adapt personal work style to accommodate an ever changing, diverse and global environment. Ability to organize and prioritize tasks based on current business needs

Global Customer Service Manager Resume Examples & Samples

Provide senior leadership for global SIS MRO purchase order and contract performance in support of achievement of the MRO operating plan relating to daily shipments, revenue and cash
Primary interface to global central SIS contracts team, Business Development team and Repair Administration team leads across the SIS MRO network
Demonstrated expertise in Customer Relationship & Customer Satisfaction Management
Primary point of contact for reviewing, assessing and uniform flow down of repair site contracts and proposals in regard to profit potential, possible Company risk factors, and special problem areas and providing recommendations for accomplishment of strategic goals and objectives
Establishing and maintaining appropriate purchase order & contract management standards, controls and reporting methods
Coordinating and assisting Financial Shared Services (FSS) to achieve operating goals for cash flow, accounts receivable and operating income through best in class execution of daily business, contracts management and building proactive customer relationships
Primary SIS MRO point of contact to achieve satisfactory resolution of major customer contract or purchase order related issues
Development of improved contract administration procedures and problem resolution techniques for the betterment of the global SIS MRO network
Ensuring customer order integrity through periodic audits of orders processed and the ERP (SAP) system
U.S. citizenship
6-10 years’ experience in aerospace contract management

Specialist, Global Customer Service Resume Examples & Samples

Good customer service experience
Above average interpersonal skills
Intermediate computer skills (Mainframe, Microsoft Office, Lotus Notes)
Analytical/problem solving and planning skills and the ability to organize, multi-task and prioritize work based on current business needs
General understanding of software patterns and concepts, programming languages, database structures, and related operational protocols
Ability to deliver training to junior members

Senior Specialist, Global Customer Service Resume Examples & Samples

Have you provided Product support on new technology at a global scale?
Are you wanting to be part of a new dynamic team?
Is leading edge technology and being part of a Global company exciting to you?

Senior Specialist, Global Customer Service Resume Examples & Samples

Resolved customer inquiries
Provide reports to Mgmt & product on trends
Conducts trainings to customers on best practices
Demonstrates ability to provide improvement ideas to Mgmt & Product

Global Head of Customer Service Convergence Management Resume Examples & Samples

Represent Global CS in the Global SOP Express
Function as working arm of the Convergence Board
Lead and manage the Convergence Framework for CS
Ensure cross-functional readiness for inter functional projects
Propose end to end business processes / tools and cross-functional interoperability standards and in the areas of Convergence
Provide regular updates to the CS Excom on the progress of convergence projects
Maintain the corporate business dictionary
Propose and define cross-functional and CS touchpoints and standards
Maintain the pipeline of new and / or changed capabilities
Represents CS in the BP&S Change Control and Capability Pipeline Groups
Ensure individual project deliverables are met
Ensure compliance with end to end CS process / tools and interoperability standards
Review and proposes deployment approach and schedules (in alignment with CS Roadmaps)
Monitor and report on the project progression against plan
Escalate cross-functional issues and concerns to the CS Excom and/or Convergence Board
Assess impact of proposed changes to processes and standards and recommend implementation strategy
Agree standards and tools for documentation of processes and associated standards "One Stop Shop"
Review status and prioritize steps
Resolve escalated issues and manage program risks
Drive cost & productivity management from a global and regional perspective based on overall business strategy and models (e.g. best in class sizing and productivity goals)

Global Customer Service Resume Examples & Samples

Liaises with technical and business teams to provide feedback and resolve customer issues
Drives the digital payment support for your region and is part of challenging/exciting regional rollouts
Becomes the Voice of customer by providing insights to product and other teams based on our data
Provides cross-departmental training to colleagues and teams

Customer Service Manager, Global Accounts Resume Examples & Samples

Manages new and existing complex customer installations, working cross functionally to deliver services in the agreed upon timeframe and according to customer expectations. Leads internal collaboration sessions to ensure quality assurance and control during the planning and implementation phase
Responsible to drive continuous improvements in all aspects of service delivery to a customer
Responsible for customer satisfaction for a portfolio of customers measured via customer surveys and other methods
Educates and orients customers in Equinix policies and procedures and customer facing support and ordering systems
Conducts customer meetings and Quarterly Business Reviews. Responsible for preparing customized presentation material as required by customers and account team
Collaborates cross functionally with other countries and regions in the planning, reporting and delivery of multi-region deployments
Demonstrates proper and prescribed use of Equinix systems, tools and processes (e.g. case management, ticketing system)
Develops and builds strong relationships with Sales, Operations and other cross functional teams
Collaborates with Marketing to identify potential customers for case studies for Equinix
Degree level qualification, preferably in a technical subject
Experience in a high pressure, customer facing role
Experience working in a regional/global team and in a matrix environment
Proven track record in building positive relationships with customers
Collaborative personality and able to build strong personal relationships
Good competence in English is essential
Able to interact with all levels of internal and external customers
Ability to plan, execute and manage high volumes of work

Intern Global Customer Service Resume Examples & Samples

You will be part of a team responsible for all matters related to Training and Change Management within the Global CS team and will take part in designing and improving the Digital Training program for our Global Operations
You will be involved in conducting training sessions for our Global Team with the material that you have designed. You will also be required to learn about our Salesforce.com CRM platform which is Salesforce.com
You will help to keep track of the changes implemented by our Salesforce.com Product Teams and to assess their impact on Global Operations by monitoring Key Performance Indicators and users’ feedback
Currently a Business or Computer Science student at a leading university or other instance of higher education, with a preference for demonstrated experience or a minor in Education Sciences - Enrolled for the complete duration of the internship (6 months)
Excellent communication and presentation skills, proactive, independent, creative and flexible
Outstanding command of English, and advanced MS Office skills

Customer Service Supervisor Global Logistics Resume Examples & Samples

Provide leadership and direction and ensure optimum productivity
Train/Coach others
Proficiency in World Courier systems (WorldSTAR, BioSTAR, OpSTAR, OptiView, etc.) Preferred, but can be trained
Communicate and build professional relationships o Approachable
Motivate others
Professional conduct and role model for the department
Minimum of 2-3 years industry experience preferred
Minimum of 2-3 years leadership experience preferred
Excellent communication, administrative and interpersonal skills are essential
Ability to recruit, train, motivate and manage associate's performance

Manager, Global Customer Service Resume Examples & Samples

Manage and lead a diverse team of employees who are the first point of contact with our customers within the core/key account vertical
Ensure we are developing top talent and defining career growth opportunities
Build relationships and enhance collaboration with internal stakeholders and external customers
Use data and reporting analytics to rigorously manage customer queries, identify market trends, and represent the customer internally
Align with other GCS sub teams to ensure we are optimizing customer support and team output

Global Customer Service Manager Resume Examples & Samples

Develops the team members expertize in order to meet internal and external needs of the department
Optimizes and manages the team members support activity for the concerned range
Promotes the voice of the customer in the projects
Ensures the follow up of the training plan defined by upper level management.
Ensures teams apply the Quality Assurance processes in collaboration with Quality Management Representative
Experience with BioMerieux ID/AST product lines (VITEK MS, VITEK 2…)
Bachelor’s degree in engineering or biology
1 year of experience in similar domain
Complexity: implementation of knowledge leading to solve current problems in a business area
Communication: advise or establish recommendations to facilitate and optimize the job results of others
Capacity of organization: the job function involves to define the working plan for others with means determined by others
Autonomy: rules, uses and working procedures define the scope of the function. In front of certain cases, it is necessary to interpret them. Responsibility: a regular increase of revenues and/or margins and/or productivity and/or quality
International scope: integrate, on an international level, extensive knowledge, techniques and practices to conduct negotiations

Project Manager Global Customer Service Resume Examples & Samples

Project Management of Global Customer Service Projects
Active lead and implementation of assigned projects
Define, build and implement our project management capabilities
Facilitate continuous improvement for projects
Assure availability of project charters and tactical implementation plans
Creating transparency by defining and maintaining data structure for analysis and reporting within the sales & marketing organization
Build and maintain tools for regular customer service KPI reporting across regions
Collaborate with various stakeholders and lead change process

Global Customer Service Process Manager Resume Examples & Samples

Lead business owner on Advanced Customer Service (ACS) project work streams to develop and implement digital commerce tools for our customers and internal stakeholders across customer care, commercial sales, marketing, credit, finance and IT functions
Ability to develop and execute multiple priorities and approaches to meet customer experience objectives
Act as a change agent to influence process alignment across all business functions & regions
Develop, track and analyze global metrics specific to ACS & other Global Customer Service projects
Work with teams to establish governance of globally aligned processes, metrics and tools
Proven skills in problem solving, identifying root cause and recommending corrective actions
Build strong relationships and networks with regional and global teams across various business functions
10+ years of experience in Customer Service, Operations, Supply Chain or Commercial Sales or Marketing
Minimum Bachelor's Degree. MBA Preferred
Strong knowledge of Customer Experience methodologies and systems
Excellent team skills with the ability to work effectively within a matrix environment while

Director Global Customer Service System Development Resume Examples & Samples

Consult and coach BU Supply Chain teams on development of customer service capabilities to support the testing and commercialization of Coca-Cola Freestyle in their markets
Support development and execution of International BU Customer Care Plans: Service Provider Training, Contact Centers, Parts, Project Fulfillment, Field Serviceability, Technician Interface and the Field Network
Participates on FS Alpha/Beta teams and coordinates network resources for field test installations
Compile and Publish installation guidelines and supporting provider training materials
Ensure network capability and capacity are sufficient to meet business case requirements
Ensure Parts supply is adequate for rollout and ongoing support
Develop and implement escalation processes between local BU supply chain teams and the Freestyle International Business Development Team
Develop and implement post launch communication routines to share learning’s across international BUs, the US, and the Freestyle International Business Development Team
Consult on the development and implementation of performance metrics to continually improve the cost, quality, and speed of the scheduled and reactive service processes
Manage planning and execution of project/retrofit activity across the Freestyle fleet
Develops and implements plan to provide SME support in activated markets, i.e. installations work withs, HIO support, retrofits, etc
Support design of new innovation by ensuring designs are serviceable by field based technicians
Exerting Personal Influence
Project Management
Building Relationship Networks
Supply network management
Leading Through Change
Analysis and Problem Solving
Determining Financial Impact

Customer Service Manager, Global Resume Examples & Samples

Manage Pelco’s Order Management department in the United States, Netherlands, and Singapore
Oversee the customer support agents’ daily functions including phone availability, order processing and account management
Develop, implement, and maintain departmental procedures, policies and standards
Manage support team’s workload, communication and implementation of operational changes to increase efficiencies
Analyze data to determine the company’s level of customer service, define targets and track to ensure visibility and quality customer service
Improve customer service experience worldwide through data analysis, process improvement, agent development and deployment, and by implementing industry best practices
Mentor and develop customer service agents and foster a collaborative and engaged environment
Take ownership of critical customer issues and follow through to completion
Uphold Pelco's commitment to quality excellence always
Ensure a safe and environmentally friendly work environment for team members

Specialist Global Customer Service Resume Examples & Samples

Serve as focal point for customer issues, concerns and requests for enhancements
Capture detailed and accurate information about issues, concerns and enhancements
Work with global customers to complete service inquiries about MasterCard core applications and products
Collaborate with others in support of products, processes and problem resolution
Lead and/or participate in customer visits for training, education and operational support
Recommend and implement business or process improvements, while recognizing global

Download Global Customer Service Resume Sample as Image file