Technical Customer Service Resume Samples

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M Heller

Melody

Heller

47711 Hodkiewicz Unions

Phoenix

+1 (555) 123 9820

47711 Hodkiewicz Unions

Phoenix

Phone

p +1 (555) 123 9820

Experience Experience

Chicago, IL

Technical Customer Service Manager

Chicago, IL

Kilback Group

Chicago, IL

Technical Customer Service Manager

Supports and guides Product Line Managers in planning, development, and implementation of product and/or applications testing
Assisting with customer communication during Amazon’s AWS critical launches and support events
Provides technical leadership, direction, and support on existing and emerging products to customers, internal and external alike
Support Sales representatives to develop sales through new project and product introduction
Support PD in the development and evaluation of our new products
Assuming responsibility for developing detailed knowledge about specific product lines and features
Successfully contributes to technology road map development for products in alignment with defined business strategy

New York, NY

AWS Technical Customer Service Associate

New York, NY

Rau Group

New York, NY

AWS Technical Customer Service Associate

Acting as an advocate for our customer, reporting and acting on observed areas for improvement
Calls out incidents and trends to senior Abuse Investigation & Prevention team members and/or Security stakeholders
Assuming responsibility for developing detailed knowledge about specific features
Assume responsibility for developing detailed knowledge about AWS specific products and features
Assisting with customer communication during Mechanical Turk critical launches and support events
Drive projects that improve support-related functions and processes
Quickly assess customer issues in order to provide accurate support

present

Philadelphia, PA

Technical Customer Service Specialist

Philadelphia, PA

Schneider-Sipes

present

Philadelphia, PA

Technical Customer Service Specialist

present

Contribute as a member of a project team and execute team direction
Work with AWS teams to drive resolution of issues for customers
Assist Sales team with customer demos
You get troubleshooting calls about network and device issues. These could come directly from customers, other T-Mobile departments, or third party partners
Component and system level testing to validate performance of design
Acting as the Voice of the Customer for our Enterprise customers, reporting and acting on observed areas for improvement
Acting as the Voice of the Customer for our Enterprise/APN customers, reporting and acting on observed areas for improvement

Education Education

Bachelor’s Degree in Chemical Engineering

Boston University

Bachelor’s Degree in Chemical Engineering

Skills Skills

Manage incoming customer calls with an excellent attitude and great telephone etiquette
Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
Assume responsibility for developing detailed knowledge about AWS specific products and features
Work with other AWS teams to ensure a consistent and high-quality level of support
Dig into the details of our extensive billing model, product offerings, and/or processes to resolve customer problems
Quickly assess customer issues in order to provide accurate support
Be able to work independently, while knowing how/when to handle or escalate critical customer issues
Own AWS customer issues
Assist with customer communications and support during AWS critical events
Drive projects that improve support-related functions and processes

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15 Technical Customer Service resume templates

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Technical Customer Service Resume Examples & Samples

Provide technical support of all TWC HSO related products and services including Digital Phone
Receive high volume of incoming phone calls and respond to inquiries in a manner which meets high quality, productivity and other performance standards
Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
Inform management of all unresolved complaints
Respond to customer inquiries via e- mail and telephone, or in-person as necessary
Save customers from disconnecting services whenever possible
Triage non-help desk issues (NHI's) and open ticket escalations (OTE's)
Work with all National Help Desks, National and Regional Operations Centers, and local technical staff to investigate assess and resolve issues
Understand and inform customers of all Time Warner Cable consumer products and services

Assoc Technical Customer Service Representative Resume Examples & Samples

Diagnoses system hardware, software, and operator problems
Assists customers with the correct installation, management and maintenance and proper use of testing software, LMS and off line systems of exam delivery
Provides assistance and input to Customer FAQ database to improve customer satisfaction and response times
Uses telephone as well as email and web support solutions to solve customer issues
Records each support call and related support ticket issue in ticketing system
Recommends and provides remedial actions to correct customer problems
Coordinates activities with internal network services or other information systems groups
Provide updates regarding status and completion to manager, ticketing system, and/or users
Attends scheduled training as required to maintain skills
Other related duties as assigned by manager
Minimum of 1 years' experience in telephonic technical support required
Certifications MCSE and A highly preferred
Mon-Fri 7am - 4pm MST or

Technical Customer Service Specialist Resume Examples & Samples

You get troubleshooting calls about network and device issues. These could come directly from customers, other T-Mobile departments, or third party partners
You clarify their concerns, pinpointing the cause of the problem
It’s up to you to select and explain the best solution: and then you deliver results, on the spot
You also work hand-in-hand with our Engineering team to file trouble tickets and get issues resolved
At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen

Technical Customer Service Resume Examples & Samples

6+ months technical customer service experience
Good business acumen with the ability to deliver accurate information
Ability to be flexible and quickly adapt to changing business needs and processes
A passion for delivering an excellent customer experience
Some College preferred
All candidates must be able to successfully pass a background check and drug screen

Technical Customer Service Specialist Resume Examples & Samples

Configuration and repair of VSAT systems in support of the RMA process
Component and system level testing to validate performance of design
Diagnose, document and detail technical faults and the repair process in TIPQA
Accurately estimate required parts and labor hours
Assist Sales team with customer demos
Installations and preventative maintenance at customer sites
On-Call phone support
Contribute as a member of a project team and execute team direction
Associate’s degree in electrical or communications engineering preferred; applicable military experience will be considered in lieu of a degree
4+ years hands-on experience in installation, repair and/or use of satellite communications required
Experienced in the use of database management, mechanical design of wireless communication equipment, and complex communication systems
Ability to follow process documents and manage time according to workload
On occasion, travel to customer sites’ to perform troubleshooting and repair
Active Secret Clearance is highly desired; ability to obtain security clearance is required

Mandarin Speaking AWS Technical Customer Service Associate Resume Examples & Samples

Providing prompt, efficient, detailed, customer-oriented service to AWS customers in English and Mandarin languages
Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams
Acting as an advocate for our customer, reporting and acting on observed areas for improvement
Must speak/write Mandarin and English at advanced level
Familiarity with Web Technologies and the Internet
Excitement to learn new technologies and help customers succeed
Known as the go-to person in your family for technology related questions

Japanese Speaking AWS Technical Customer Service Associate Resume Examples & Samples

Providing prompt, efficient, detailed, customer-oriented service to AWS customers in English and Japanese languages
Making sure internal knowledge reference pages are updated
Must speak/write Japanese and English at advanced level

AWS Technical Customer Service Associate Resume Examples & Samples

Proactively working with customers to understand how they use AWS services and difficulties they have, and providing valuable feedback to business and development teams
Interacting with finance, development teams and customers to help ensure customer experience in fapiao issuance and appropriate delivery
Helping to field customer e-mails and phones with their account/ billing inquiries and requests
Helping to contribute content on AWS Developer Forum
Undergraduate degree and equivalent
Good communication skills in both Chinese and English
Detail-oriented, self-motivated and customer-obsessed
Able to work in Zhongwei city in Ningxia province
Proven success in supporting customers
Excitement to learn new technologies/policies
Willingness to adapt to a fast paced support environment and develop yourself with the team
Strong verbal and written English communication skills
Experience in Finance/Tax/Risk Management is preferable
Proficiency in MS Office

AWS Technical Customer Service Associate Resume Examples & Samples

Being a voice and advocate for our customers when something doesn’t feel right
Assuming responsibility for developing detailed knowledge about specific product lines and features
This is an hourly position that could require overtime
Experience in Technical Support

AWS Technical Customer Service Associate Resume Examples & Samples

Own AWS customer issues
Quickly assess customer issues in order to provide accurate support
Work with other AWS teams to ensure a consistent and high-quality level of support
Assume responsibility for developing detailed knowledge about AWS specific products and features
Manage incoming customer calls with an excellent attitude and great telephone etiquette
Manage their queues effectively by working and moving cases/tickets to relevant departments and providing required follow-up
Drive projects that improve support-related functions and processes
Take action on abusive/non-responsive customers (applying throttles when applicable)
Monitor queues for trends
Familiarity with Web Technologies and the Internet (preferably website hosting or building)
Knowledge of both Windows and Linux/Unix Operating Systems
Solid knowledge of security concepts (vulnerabilities, firewalls, common security issues)
Knowledge of email servers/services and best practices
Strong multitasking skills
Strong technical support ability and aptitude in a distributed computing environment which also includes supporting end user applications and tools
Excellent written and oral communication with the ability to summarize technical customer issues into notes that are readable by other parties
Ability to embrace constant change with grace and control
Associate or Bachelor degree in a computer science related field
Network+ Certification or equivalent demonstrable knowledge
Experience with coding languages such as Ruby, JavaScript, Java, MySQL

Technical Customer Service Rep Resume Examples & Samples

Providing customers, consultants, contractors, music stores, sales representatives and end users with product and Technical Support as well as troubleshooting information
Provide Technical Support for networked audio systems
Troubleshoot networked audio systems to satisfactory resolution
Provides assistance with third-party control systems programmers interacting with BSS Audio and Harman Professional equipment
Reports software bugs and hardware problems back to Engineering through approved channels and tools
Attempt to resolve customer problems which avoid the customer having to ship product for repair
Exercises judgment within defined practices and policies in selecting best methods and/or techniques for solving problems and obtaining solutions for the customer
Issue RA (repair authorization) numbers for returns, if necessary
Process ordering of product parts as needed
Oral and written communication with customers
Create customer self help materials
Research and create product comparison sheets for sales reps and internal customers
Excellent customer service skills a must. Incumbent will often be representing the company as regards to “first impression”
This position requires Associate degree in a related field or five plus years’ experience in the professional audio industry
Adobe Creative Suite - After Effects, Premiere and Photo Shop
Pro Tools Digital Audio Workstation
Steinburg Cubase Digital Audio Workstation
SAP ERP
Network Servers and protocols
Switches
Routers
LAN / WAN
DSP
Open architecture software exp
This position also requires strong knowledge in networked audio and general audio principles
This position requires extensive knowledge of company and competitors’ products
This position requires proven interpersonal and written communication skills
This position also requires strong computer skills using Microsoft Operating System, Office products as well as MAC OS X

CSR, Technical Customer Service Engineering Resume Examples & Samples

On field customer support and service of Xerox machines to the customers
To Lead Direct Service division which includes responsibilities like supporting direct services for machines
Provide in-house telephonic customer support and repair machines
Verifying integrity of warranty printers, monitor the services, verifying authenticity of DOA claims
Direct interaction with customers and co-ordination with other functions
BE/ Diploma in Electronics/Telecommunication/ Computer Science/Electrical
5-10 years of experience in Office Automation Industry
High on customer centricity, and have good experience in managing customer escalations & grievances
Ability to take initiatives with high level of personal drive
Good communication and analytical skills
Understanding of local language is preferential

Technical Customer Service Resume Examples & Samples

Complete data entry associated with downloading, including confirmation of test signals
Provide real-time installation quotes to field technicians and limited technical support to customers. Enter order information into the system for technician upsells and process payments as applicable
Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests
Process data changes received via mail, fax, phone or internal ticket on Informix and MasterMind
Six (6) months of ADT experience in inbound telephone groups (i.e.,CSG, TAS)
One to two (1-2) years of related industry experience
Excellent working computer knowledge
Strong problem-solving and multi-tasking skills a must

Technical Customer Service Specialist Resume Examples & Samples

Being the customer-facing voice for Enterprise/APN customers, addressing complex account and billing issues
Exceptionally strong customer handling, conflict resolution, and problem solving skills; focus on quality in customer experience
Demonstrated success driving cross-functional deliverables

Technical Customer Service Resume Examples & Samples

Performing deep dive analysis on Enterprise/APN customer contacts to gather lessons learned, and then uses that information to create or improve policies, procedures, and best practice reference materials
Working with customer support peers around the globe to ensure a consistent and high-quality level of support
Working with Enterprise/APN customers to understand how they use AWS services, and providing valuable feedback to business and development teams
Assuming responsibility for developing detailed knowledge about AWS specific product and features
Experience in Customer Service and/or Account Management with a passion for customer advocacy
Strong fluency with Web Technologies and the Internet
Account management/experience as an account manager or account executive
Strong technical support ability and aptitude in a distributed computing environment which also includes supporting end user desktop applications and tools

AWS Technical Customer Service Associate Resume Examples & Samples

Providing prompt, efficient, detailed, customer-oriented service to Mechanical Turk customers
Working with customers to understand how they use Mechanical Turk services, and providing valuable feedback to business and development teams
Assisting with customer communication during Mechanical Turk critical launches and support events
Assuming responsibility for developing detailed knowledge about specific features
Proficiency in Outlook and MS Office, with an emphasis on Excel
Excellent communication skills (spoken and written)
Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

Technical Customer Service Associate Resume Examples & Samples

High school diploma/GED required, Associates or coursework in related technical discipline preferred
Prior experience in customer service or call center environment
Solid analytical, technical, problem solving and interpersonal skills
Able to manage multiple priorities in a fast paced environment, with strong organizational skills
Ability to effectively communicate, both written and verbally; excellent listening and deductive reasoning skills
Ability to work as a team member, as well as independently with minimal supervision

Technical Customer Service Specialist Resume Examples & Samples

Associate’s degree in electrical or communications engineering preferred; military experience/training will be considered in lieu of a degree
A minimum of four (4) years hands-on experience in installation, repair and/or use of satellite communications required
Ability to obtain security clearance is required; active Secret clearance highly desired

Manager, Technical Customer Service Resume Examples & Samples

5-7 years of IT Management experience
An understanding of our Ambulatory business
Healthcare Industry experience is Preferred
The ability to simplify and explain technical information to others
Good organization and problem-solving skills
Experience managing a Field or Desktop Services Organization
Experience managing a Service or Help Desk
Strong vendor management skills and experience

Technical Customer Service Associate Resume Examples & Samples

This role is for transitioning military/veteran/military spouse
Pattern recognition
Experience building or hosting a website or web applications
Working knowledge of TCP and UDP protocols
IT Help Desk experience
IT security experience
N+ Certification

Technical Customer Service Dispatcher Resume Examples & Samples

Receive customer calls, troubleshoot and determine needs and urgency
Manage and assign Field Service Engineers to service calls
Provide remote technical support (on the phone) as required
Log service requests and call notes into SAP
Ensure necessary parts are available for jobs; spare identification and quotations – handling CAT 1
Act as liaison between our Customers, parts departments and Field Service Engineers – communicating effectively to resolve any possible issues
Relevant experience as Field Service Engineer and/or 3+ years of dispatch experience from similar role
Technical savvy with related experience in dispatch services in the field service industry preferred
Good at scheduling resources, juggling a multitude of requests and staying on top of everything
Good and strong communications skills in Danish and English – adept with communicating at all levels in a professional and effective manner
SAP experience is desired but not essential as training will be provided
Self-motivated and driven with excellent interpersonal and teamwork skills
Critical thinker with attention to detail without losing the greater picture

AWS Technical Customer Service Specialist Resume Examples & Samples

Dig into the details of our extensive billing model, product offerings, and/or processes to resolve customer problems
Be able to work independently, while knowing how/when to handle or escalate critical customer issues
Act as the Voice of the Customer by reporting and acting on observed areas for improvement while actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
Assist with customer communications and support during AWS critical events
Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
Provide consultative analysis to understand how customers are using our services and make recommendations based on the customer needs and provide feedback to business and development teams
Due to the 24x7 operations of the business, must be able to work a flexible work schedule that may include nights, weekends, holidays, overtime, etc
Work all reported case types such as Spam Email, Port Scanning, DoS etc
Verify proper classification of incoming abuse reports
Execute messaging to customers on best practices
Facilitates escalations to other Abuse Investigation & Prevention stakeholders and escalates cases judiciously to either senior Abuse Investigation & Prevention team members and/or to service teams, while continuing to monitor those escalations to resolution
Provides leadership and security teams with feedback on policies, procedures and tools that need improvement or creation
Calls out incidents and trends to senior Abuse Investigation & Prevention team members and/or Security stakeholders
2+ years of experience in a fast paced customer support or IT Help Desk environment working within trouble ticketing/tracking systems and complex billing systems
Working knowledge of networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing
Ability to learn new technologies and stay current with related field information
Ability to recognize patterns
Strong prioritization, time management skills, and flexibility
Ability to quickly learn new technologies and processes
Ability to communicate openly and contribute in a team environment
Security+ Certification or equivalent demonstrable knowledge
Experience with Amazon Web Services products and features

AWS Technical Customer Service Associate Resume Examples & Samples

Interacting with finance, development teams and customers to help ensure customer experience
Experience in Technical Support is preferable
Some knowledge of Networks and Operating Systems

Technical Customer Service Rep Resume Examples & Samples

Act as first point of contact to provide rapid-response, yet, steady remote support to end-users using multiple support channels including, phone, email and/or live chat functionality
Utilize internal resources to research both technical and software based issues to determine a diagnosis and navigate solutions to resolve the customer issue in a timely matter
Troubleshoot and assist SMB and Major customers base with various issues, such as, but not limited to, login credentials, application or menu navigation and administration, hardware/unit installation, software setup, and minor software bugs
Efficiently receive, evaluate, process and appropriately document customers’ cases using a CRM system (experience with Salesforce.com and NetSuite a plus)
Identify and attempt to resolve complex issues, or deescalate unsatisfied customers, before promptly forwarding to appropriate escalation point
Collaborate with peers across departments evaluating and developing solutions, to ensure an exceptional, and seamless experience for our customers
Maintain ownership of assigned cases and follow up as necessary with customers throughout case resolution to completion
No previous experience required, but prefer up to 1 year experience in customer consulting position within a fast-paced environment supporting software or web based application in a call center setting
Demonstrate technical/professional expertise through problem resolution, while maintaining composure in critical situations and clearly communicate with both internal and external customers at all levels
Driven and ability to maintain knowledge of our software applications, hardware, and available resources to problem solve independently in a changing, ambiguous environment
Strong multi-tasking and time management skills
Proficient with Microsoft Office suite (Outlook, Word, Excel)
Knowledge of GPS technology/hardware, software management, dispatching, Google Maps or cellular services a plus

Technical Customer Service Associate Resume Examples & Samples

Providing prompt, efficient, detailed and high quality customer-oriented service to AWS customers
Working with customer support teams to ensure a consistent and high-quality level of support
Working with our customers to understand how they are using our services, and providing feedback to business and development teams
Basic knowledge of Networks and Operating Systems
Excitement to learn new technologies

Technical Customer Service Resume Examples & Samples

Bilingual is plus (fluent in Spanish)
Minimum 4 years or equivalent work-related experience in a customer service environment. Experience in the information technology, healthcare or telecom industry is a plus
Must possess knowledge of Microsoft Office Suite
Be very proficient in social media marketing
Professional and friendly phone manner
Strong interpersonal and organization skills
Ability to juggle multiple responsibilities and to prioritize and multi-task Independent worker with a strong attention to detail and follow up skills

Technical Customer Service Manager Resume Examples & Samples

Providing prompt, efficient, detailed, customer-oriented service to Amazon’s AWS customers
Supporting customers to understand how they use AWS services, and providing valuable feedback to business and development teams
Ensuring the front line Tech CSAs, within ADCI are adequately trained at all times
Bachelor’s degree, MBA is a plus
3 plus years’ experience with Customer service would be an added advantage
5-7 years of overall experience and 2 years of supervisory exposure in managing a team size of 10-20 associates
Applicant needs to be in People Management role
Experience in customer service management

Technical Customer Service Associate Resume Examples & Samples

Providing prompt, efficient, detailed, customer-oriented service to Amazon’s AWScustomers
Assisting with customer communication during Amazon’s AWS critical launches and support events
Supporting the customers to understand how they are using our services, and providing feedback to business and development teams
2-4 years of experience working directly with customers to resolve issues.(Account and billing enquiries handling experience preferred)

Technical Customer Service Administrators Resume Examples & Samples

Provide excellent Customer Service Support and manage the scheduling of planned preventative and corrective maintenances with our customers as agreed within the customers Service Contract
Answer the customer service hotline, screen calls, and answer customer inquiries, coordinating with others if necessary to develop a response to the customer’s questions
Provide courteous and accurate correspondence with customers regarding their orders and the status of their repairs via e-mail and the telephone
Issue quotations and obtain customer approval for Time & Material repairs. Coordinate with the service lab regarding these repairs
Prepare and distribute quotations for products and service activity
Enter repair orders and sales orders into SAP, including reviewing orders for compliance with company or agreed upon terms and conditions, ensuring payment information has been received
Plan all Planned Preventative Maintenances and ensure that they are booked with the client and entered on to the UK Service Schedule six months in advance
Ensure that a work order is created for any additional work outside of the PPM, order any parts required and reschedule an engineering visit
Monitor and action corrective maintenance requests, ensuring SLA’s are met and jobs complete
Ensure PPM reports are received from engineers and entered into SAP/Maximo and supply to customer
Provide regular feedback and report issues concerning customer expectations and satisfaction to Service Management
Strong educational background (electronics / electrical field – nice to have)
Previous extensive experience in a customer service role, dealing with engineering / technical issues, resolving customer queries, etc
Ideally experience of scheduling engineering works (installation, service, maintenance, repair)
Ideally experience working in SAP (or similar) and database management
Good overall IT skills (incl. MS Office)
Able to work to tight deadlines and adhere to SLA's
Excellent communication skills; and customer care skills

Technical Customer Service Specialist Resume Examples & Samples

Being the customer-facing voice for Enterprise customers, addressing complex account and billing issues
Working with Enterprise customers to understand how they use AWS services, and providing valuable feedback
Performing deep dive analysis on Enterprise customer accounts and billing statements
Educate customers on reporting options, alerts and budgets
Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers
Driving projects that improve customer interactions with AWS account and billing information
Acting as the Voice of the Customer for our Enterprise customers, reporting and acting on observed areas for improvement
Assisting with Enterprise customer communication during AWS critical launches and support events
Work with AWS teams to drive resolution of issues for customers
Intermediate knowledge of MS Excel
SQL and/or other relational database experience