Logistics / Customer Service Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the logistics / customer service job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

M Lakin

Myles

Lakin

98724 DuBuque Mission

San Francisco

+1 (555) 747 4680

98724 DuBuque Mission

San Francisco

Phone

p +1 (555) 747 4680

Experience Experience

Philadelphia, PA

Customer Service Contract Logistics

Philadelphia, PA

Wilkinson-Moen

Philadelphia, PA

Customer Service Contract Logistics

Coordinate internally to improve Key Performance Indicator
Support team to work on daily reporting such as inventory report, warehouse & distribution tracking report.
Readiness to work offsite at warehouse shop floor
Be willing to take challenges and work offsite for different project
Work on monthly billing report for transportation and warehouse customers and do system invoicing
Handling both warehouse and transportation inbound & outbound cargos and operation activities
Communication with customer to receive orders and enhance customer satisfaction

Boston, MA

Supervisor of Customer Service & Logistics

Boston, MA

Mohr Inc

Boston, MA

Supervisor of Customer Service & Logistics

Lead, motivate, communicate with, develop, appraise and performance manage staff
Develop the effective system, monitor and report on supply chain costs
Regular tendering of the services; selection, setup and operational management of the local co-packing (embellishment) activities
Measuring, reporting and acting on relevant KPIs and acting on key costs drivers
Lead, organize, and drive execution within the customer service team and logistics
Lead weekly team meetings and strategy sessions
Track, analyze, report on, and optimize customer service metrics

present

Philadelphia, PA

Customer Service Logistics Manager

Philadelphia, PA

Hegmann, Rau and McClure

present

Philadelphia, PA

Customer Service Logistics Manager

present

3rd Party Logistics Provider management
Understand market trends and developments, using them to improve service level and costs
Non Managerial role
Maintaining warehouse performance to the optimum level
Act as the main point of contact with the 3rd party logistics provider
Strong analytical competences and structured way of working
Participating in productivity and improvement projects

Education Education

Bachelor’s Degree in Supply Chain

Portland State University

Bachelor’s Degree in Supply Chain

Skills Skills

Competent and knowledgeable in utilizing best practices in inventory management, APICS or other Supply Chain organization experience is desired
Demonstrate accountability
Resilient and adaptable
Attention to detail and hitting timelines
Strategy & Vision: the capacity to envisage/ formulate and implement long term/ future objectives
Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures
People Management & Management of (remote) teams
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
Program/ Project Management – Proven ability to develop project plans; coordinates projects; communicates changes and progress; Completes projects on time and budget; Manages project team activities
Experience in working in an international and fast paced environment

Create a Resume in Minutes

15 Logistics / Customer Service resume templates

Read our complete resume writing guides

Customer Service & Logistics Intern Resume Examples & Samples

Ideally a degree in Supply Chain, Logistics, Business Management or a related discipline
We are looking for dynamic, organised and proactive graduates with a strong attention to detail
Analytical skills, communication and problem solving skills are essential
Ability to build great relationships with stakeholders at all levels and across multiple functions/geographies will be critical to success in this role

Customer Service & Logistics Director Mexico Resume Examples & Samples

Responsible for the performance of the Integrated Business Planning process in the Market through the leadership in the Demand Review step while functioning as the link from Supply Chain with the market and vice versa
Create a culture of Safety in the Market Organization measured by Zero Accidents
Responsible for the Logistic Operation (warehousing and transportation) managing the market budget for the function as well as delivering Productivity Targets. In charge of Direct Store Distribution Operations through the Caps and X truck Network
Ensure Best in Class Service to our Customers thru a strong Customer Service Organization and a mature Customer Collaboration process in place. Strong collaboration needed with OTC MBS Team
Manage Demand Planning Team in the Market capturing all the Market Intelligence and analytics to be passed to the Demand Planners and develop and Demand Plan which will be consolidated at the Category Level
Part of the Market Leadership Team supporting all Market initiatives to create a stronger, and sustainable Route to Market
Close collaboration with SCR, Global and Regional leaders to ensure the correct implementation of Transformational projects
Functional Work Experience (Warehousing and Transportation, Customer Service, and Demand and Supply Planning, IBP)
Full Operational knowledge of tools or other Advanced Planning Systems, Transportation Management Systems, WMS, Safety Programs, CRM, VMI
Experience in driving global multi country Logistic, Customer Service and Planning Teams

Supervisor of Customer Service & Logistics Resume Examples & Samples

Lead, organize, and drive execution within the customer service team and logistics
Track, analyze, report on, and optimize customer service metrics
Regular tendering of the services; selection, setup and operational management of the local co-packing (embellishment) activities
Ensuring capacity, quality, service and cost efficiency of the freight out operations
Measuring, reporting and acting on relevant KPIs and acting on key costs drivers
Lead weekly team meetings and strategy sessions
Establish and test new strategies to improve efficiency in logistics and the customer service experience
Lead, motivate, communicate with, develop, appraise and performance manage staff
Develop the effective system, monitor and report on supply chain costs
Minimum of 5 years’ experience managing a similar sized customer service team
Upper-intermediate English
Knowledge in the software development field and basic experience with accounting are both a significant plus
Experience of developing and implementing customer services procedure, policies and standards
Excellent understanding of warehousing operations and proven experience in optimization of delivery pattern
Able to lead and manage multi-disciplined staff
Good computer and system skills; experience with different IS systems

Customer Service & Logistics Director Resume Examples & Samples

Drive integration of the supply chain by aligning product sourcing, logistics operations, customer service, using defined methods and applications
Drive smooth co-operation with Marketing, Finance, Sales and Manufacturing in order to deliver the business goals and high level of customer service
Develop, recommend and implement local strategies and plans for supply chain development to meet current and future business and customers’ needs, as well as the cost and productivity targets. Ensure operation controls and compliance
Establish communication channels across the business unit and various functions in order to ensure proper information flow and on time projects execution
Define and manage finished goods inventory levels to ensure high goods availability and low waste of finish goods as well as raw and pack materials
Jointly own the local IBP process with the country GM to ensure accuracy of demand and distribution planning
Manage and develop the CS&L team to ensure its competencies are aligned with the Organisation needs
A three year qualification preferably in Logistics, Finance or Business Administration
10-12 years of experience in Supply Chain, Logistics and/or Customer Service ideally with an FMCG company, retailer or logistics provider
Previous experience managing newly formed teams and making them effective
Be customer focussed
Be deadline and results driven
Manage diversity
Delegate
Resolve conflict and manage change
Operate in a space that is open to ambiguity
Manage, motivate and develop a team
Manage stakeholders effectively
Carry out the role accountabilities within the operating and process frameworks that apply to the company
Work together with their peers and customers. A key part of the performance review each year will be based on their input
Exemplify the company’s Higher Purpose & Values in practice. This will be a key part of the annual development cycle

Customer Service Logistics Manager Resume Examples & Samples

3rd Party Logistics Provider management
Managing stock by reducing risk and avoid write-off
Ensuring the right stock level at all times in the warehouse in order to achieve the highest customer service level
Review and optimize min-max stock levels, STO shelf life settings, customer shelf life requirements and other master data
Act as the main point of contact with the 3rd party logistics provider
Act as the main point of contact the customers (Country Business Units (CBUs), Supply Points (SPs)
Participating in productivity and improvement projects
Financial control and responsibility of all spent with 3rd Partly Logistics provider
Mutual support and cover with other parts of the MDC Logistics Team
KPI monitoring and influencing
Proactive and professional communication with stakeholders is essential
Close co-operation with Logistics provider requires good influencing skills
Drive continuous efficiency improvements
Non Managerial role

LA Customer Service & Logistics Senior Head Resume Examples & Samples

Manage the relationship with internal and external customers across LA
Establish key guidelines to successful Order management process development
Solve critical and complex operational issues regarding order and shipping management, billing and customer service
Generate and propose sustainable proposals for issues solving
Coordinate the team and deliver the results through them, balancing workloads within the team to achieve the results in a timely manner
Spreading knowledge and promoting best-practice sharing across the team
Identify and communicate Risks and Opportunities
Standardizing and improving the service delivered to all L.A. operations within his/her span of control, promoting process simplification and automation, managing process scorecard in a continuous improvement context
Coordinate projects or special information requests
Bachelor’s Degree in International Business or Administration
Strong leadership skill to lead a team of Professionals
Knowledge and experience in Customer Service & Logistics, Foreign Trade and Order Management
Strong Skills in process alignment & continuous Improvement, team coordination, talent management and project management
English proficiency: Fluent
Strong analytical and communication skills and be detail-oriented
Advanced MS Office skills
Capable of working under pressure

Customer Service & Logistics Manager Nordics Resume Examples & Samples

Lead the liason and stakeholder management of the Commercial Teams and Managing Directors in each of the 4 Nordic markets; Lead cross functional teams to support the delivery of the revenue, volume, growth, productivity and quality goals and priorities
Interaction with centralised Supply Planning functions in UK and Poland, ensuring production plans and inventory policies align to local requirements
Financial Management, Delivery of Safety, Customer Service, Cash Collection, Cost Management, Forecasting and Project Delivery KPI’s across Nordics CS&L - Control of significant Logistics spend
Responsible for continuous improvements within customer service, logistics and distribution. Including strong governance and control management of change projects and supply chain development in close cooperation with customers
Own the Integrated Business Planning process for the Nordic area, developing demand planning and forecasting to best in class
Lead the team and career development across Nordics CS&L, support this across all Nordic functions and for Northern European CS&L. Own the people engagement agenda for CS&L Nordics ensuring strong engagement and communication practices across the four markets and providing opportunities for open dialogues for all team members
Ensure team and individual understanding of and alignment to Mondelez Vision & Values
Identify, control and review critical processes to ensure that SOX/audit requirements, labor safety and security, environmental, data protection, legal requirements as well other Mondelēz International policies and regulations are implemented and followed
Extensive experience within FMCG Supply Chain roles in a multinational corporation
Additional Professional Qualifications
Strong understanding of customer and market dynamics
Fluent in written and spoken Swedish is preferable
Knowledge in other Nordic language

Customer Service / Logistics Manager Resume Examples & Samples

Works with the project team to optimize the design and structure of subcontracts
Ensures that the subcontracts placed reflect the requirements of the business
Ensures all subcontracts entered into by CWC are on terms and conditions and where appropriate at prices acceptable to CWC
Manage subcontract risks
Negotiates subcontracts with suppliers
Manages subcontract claims and variations received/issued by CWC
Management of subcontracts post contract award through the full development life cycle (design, manufacture, test, acceptance) ensuring subcontractors deliver to agreed requirements and schedule
Develops appropriate reporting and subcontract management processes for projects
Interacts with all levels of the organization
Advises management and staff on the practical and necessary steps to ensure corporate processes are followed
Provide advice and guidance to business as required
Further education, A-Level minimum or equivalent and/or ability to demonstrate competence to successfully carry out the requirements of the role
Extensive (anticipated at least 5 years) commercial contracts and contract/subcontract management experience
Ability to review, draft and negotiate subcontract terms and conditions
Experience of negotiating claims and variations to contract with subcontractors
Knowledge of contract law
Exceptional negotiation and influencing skills
Good knowledge of contract & subcontract terms and conditions and application in bids
Must have strong problem solving and planning skills
A strategic individual with good judgment and strong professional and ethical standards
A well-organized individual who can relate to management, line workers, government officials, customers, and visitors
Leadership -- a demonstrated ability to lead people and obtain results through others
Flexible, as some out of hours and weekend working may be required. Some domestic and foreign travel may also be required

Customer Service Contract Logistics Resume Examples & Samples

Support team to work on daily reporting such as inventory report, warehouse & distribution tracking report
Communication with subcontractor to follow the daily operation and ensure the smooth operation
Communication with customer to receive orders and enhance customer satisfaction
Handling both warehouse and transportation inbound & outbound cargos and operation activities
Work on monthly billing report for transportation and warehouse customers and do system invoicing
Coordinate internally to improve Key Performance Indicator
Readiness to work offsite at warehouse shop floor
Fluent In English.CET6 is preferred
Major in logistics is preferred
Open minded
Skillful with Office, especially Excel & PPT
Be willing to take challenges and work offsite for different project

Director, Logistics & Customer Service Resume Examples & Samples

Responsible for management of warehouse operations
Strategy & Vision: the capacity to envisage/ formulate and implement long term/ future objectives
Program/ Project Management – Proven ability to develop project plans; coordinates projects; communicates changes and progress; Completes projects on time and budget; Manages project team activities
People Management & Management of (remote) teams
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
Attention to detail and hitting timelines
Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures
Competent and knowledgeable in utilizing best practices in inventory management, APICS or other Supply Chain organization experience is desired
Must be able to interact and communicate at all levels of the organization
Demonstrate accountability
Resilient and adaptable
Experience in working in an international and fast paced environment
Fluent in written and spoken English
Bachelor’s Degree in Operations Management, Customer Service, Supply Chain, Engineering or similar field
7-15+ years of Customer Service, transportation, logistics experience in an established wholesale and/or retail environment –apparel or sporting goods experience preferred
Experience with multiple modes of transportation supporting a global business
Experience with third parties, relationship building, leading negotiations
Experience with advanced planning systems, preferably experience using Manhattan Associates, JDA, SAP or other planning systems
Affinity with Sports

Customer Service & Logistics Analyst Mexico Resume Examples & Samples

Strong accounting / SAP skills
Bachelor degree in business administration
Ability to manage internal and external stakeholders
Company and business model insight
Finance Accuracy and Control
Budget Definition and Mgmt

Customer Service & Logistics Driver Resume Examples & Samples

Possess advanced knowledge of all applicable state and federal safety regulations and requirements
Possess the ability to effectively plan and execute assigned trips within FMCSR hours-of-service limitations, and according to scheduled pick-up and delivery requirements
Have basic knowledge necessary to perform preventive maintenance checks and services on tractors and trailers
Have basic knowledge necessary to effectively operate refrigerated trailer units, powered or manual pallet jacks, forklifts, on-board-computer equipment, and cellular/digital phones
Possess the ability to provide highly reliable and responsive customer service
Possess the ability to interact effectively and professionally with all levels of the workforce (both internal and external), as well as with the general public
Be capable of working through weekends and holidays on an as-needed basis
Be capable of driving safely in metro areas in all types of weather, at night, and through a variety of road/traffic conditions and terrain
Balancing of customer invoice and driver settlement report – obtains proof-of-delivery
Follows all applicable Safety and Health policies and practices
Have the experience and knowledge required to identify deteriorating road or traffic conditions, and take necessary precautions to avoid accidents
Understand shuttle responsibilities and tasks associated with transferring product from an inventory pile location to an isolated cross dock location
Drive a Tractor/Trailer (Class A)
DSD or grocery experience preferred
No restrictions on license
Work independently
Doubles endorsement preferred
Lift a minimum of 50 lbs
Must have the ability for flexible work schedule which includes early morning hours
Successful completion of drug test, DOT/MVR, and background check

International Customer Service / Logistics Resume Examples & Samples

Ensure shipping documentation meets international guidelines including entry and clearance guidelines
Ensure Incoterms and terms of sale for shipping match customer sales contract terms. Ensure items sold are properly coded for Harmonized Tariff (Commodity Codes). Prepare commercial invoices and packing lists for all outbound / customer shipments (from US or from Medline factory located in another country)
Work with freight forwarders on the logistics of customer shipments, reviewing accuracy of all customs documents. Communicate booking request with factory and freight forwarders. Example documents potentially responsible for: COO (Country of Origin) Certificate, SLI (Shipper's Letter of Instruction), SED (Shipper's Export Declaration), POD (Proof of Delivery) and other container declarations for certain countries
Review Letters of Credit (LOC) to ensure Medline and the Customer are appropriately protected
Oversee Sales Order Entry process in terms of reviewing order blocks, inventory, order tracking and product substitutions with the approval of the customer. Process returns and OSI’s (Operational Service Issues) in SAP and prepare credits for customers. These may result from shortages / mispicks, damaged freight, production failures, price discrepancies, etc. and often require communication with management, divisions, freight forwarders, and/or factories
At least 2 years experience in international logistics and transportation
Ability to assist sales reps with quoting customers and pricing for their accounts
Interest in and ability to upsell products and suggest alternatives to customers based on stock availability and profit
Ability to read and interpret documents such as government regulations, international shipping standards and sales orders
Ability to interact with all levels within the organization as well as foreign third party suppliers
Ability to calculate figures and amounts such as percentages, duties, taxes, commissions and invoices
Ability to apply concepts of mathematics and formulas

Customer Service &logistics Manager Resume Examples & Samples

Perform ongoing, forward looking Inventory Planning, Replenishment operations and manage Logistical functions from overseas plants to local wholesalers. Define inventory levels by organizational need to include: finished goods and promotional material, inter-branch transfers, identify slow moving and aged product risk and assist in new product & promotion roll-out planning and communication with wholesalers, as appropriate
Processing of weekly orders for import shipments from Europe, building container loads and inputting into SAP/HUP
Manage and improve monthly demand planning process for SA sales and ensure the timely stock reporting and demand upload into SAP / APO
Utilize analytical skills and functional knowledge to identify, resolve and prevent unplanned inventory issues and exceptions such as, but not limited to, production shortages, necessary stock redistribution, forecast changes/fluctuations, and transportation interruptions
Review and challenge promotional volumes and timing as appropriate to improve planning and forecast accuracy
Reduce excess inventory by closely matching the supply of product with product demand while maintaining excellent service levels whilst also ensuring that slow moving and obsolete inventories are kept to a minimum
Providing weekly reports to all affected parties of low stock as well as OOS items together with anticipated ETA of replenishment stock
Working with the clearing agent to ensure containers are released and cleared through customs timeously and the local health inspector to ensure product is cleared for resale according to an established process and timeline
Act as an interface between Replenishment and Production Planning, Marketing, Product Supply, Customers and Territory Managers for product and packaging complaints and replacement
Monitoring service levels of all six wholesalers, as well as maintaining successful working relationships with these wholesalers. This includes facilitating the relationships between wholesalers and Territory Managers, Breeders, customers and Hill’s staff
Oversee and supervise CS&L Assistant, ensuring service levels and job requirements are met
Basic qualifications include: Relevant tertiary qualification in Business Management, Logistics or Supply Chain Management. Preferred qualifications include: B.Com degree
Experience required: 5-8 years’ experience in Supply Chain Management, Logistics, Customer service and Demand planning
Customer Service Experience, Inventory Planning & Deployment Functional Knowledge, Manufacturing and Distribution Knowledge
Analytical skills, coupled with computer literacy, especially SAP and Microsoft Office programs
Must be able to manage multiple priorities and manages stressful situations effectively

Customer Service & Logistics Head Resume Examples & Samples

Bachelor degree of a related discipline
Minimum 10 years experience in a Supply Chain / Logistics / Customer Service operation, ideally in a Pharmaceutical and/or FMCG environment
Extensive experience of managing 3rd party logistics providers and contract negotiations
Extensive experience is managing relationships with external parties (Government entities) and key internal Stakeholders – Director level min
Experience in operating a customer-facing team to provide excellent levels of Customer Service
Strong relationship management building skills, with the ability to interact, influence, and manage multiple and varied business contacts, both internal and external, often with different requirements and goals
In-depth knowledge of Logistics (inbound freight/Customs/Warehouse/Road Distribution and planning activities)

Customer Service Representative / Logistics Resume Examples & Samples

2+ years of administrative - clerical support experience, transportation & logistics industry preferred
Ability to commit and work required non-traditional business hours
Professional communication skills with speaking ability to be clear and patient while providing phone support
Proven ability to work with sensitive information and deadlines
Strong proficiency with Microsoft Office software, specifically strong tying and data entry skills

Usat Logistics Customer Service Representative Resume Examples & Samples

Qualify carriers for set-up
Carrier contact for scheduling pick-up and delivery times, updates, and special projects
Enter load data accurately and in a timely manner in TMW
Ability to work at a computer for extended periods of time
Focus on attention to detail

Logistics Shore Tankering Customer Service Representative Resume Examples & Samples

Detail-oriented and accurate
Self-motivated and multi-task oriented
Ability to operate standard office equipment

Logistics Customer Service Rep Resume Examples & Samples

Basic Product Knowledge
Assisted Problem Solving
Market Knowledge
Analyzing Information
Interacting and coordinating with other Departments within the Company
1 – 3 years experience

Customer Service & Logistics Manager Resume Examples & Samples

Responsible for customer Supply Chain development, through collaborative strategic programs to create joint value in the integrated supply chain
Generate and implement strategies for an efficient distribution network, processes and ensuring the best cost to deliver on time and with full accuracy of the orders. This leveraged continuous improvement process with local and international logistics operators allowing impact the On Time in Full, Fill Rate, Case Fill Rate, On Time, cost of service, quality of products and information, compliance plans for collaboration with each channel so as to permit a competitive advantage for business
Responsible of the development and administration of the warehouse and distribution third party logistics (3PL)
Contribute to the S&OP activities
Responsible of the Business Unit CS&L KPI’s

Download Logistics / Customer Service Resume Sample as Image file