Logistics / Customer Service Job Description
Logistics / Customer Service Duties & Responsibilities
To write an effective logistics / customer service job description, begin by listing detailed duties, responsibilities and expectations. We have included logistics / customer service job description templates that you can modify and use.
Sample responsibilities for this position include:
Logistics / Customer Service Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Logistics / Customer Service
List any licenses or certifications required by the position: APICS
Education for Logistics / Customer Service
Typically a job would require a certain level of education.
Employers hiring for the logistics / customer service job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Business, Engineering, Education, Business/Administration, Supply Chain Management, Associates, Management, Finance, Technical, International Business
Skills for Logistics / Customer Service
Desired skills for logistics / customer service include:
Desired experience for logistics / customer service includes:
Logistics / Customer Service Examples
Logistics / Customer Service Job Description
- Monitor and report results against established key performance indicators including clear weekly reporting metrics
- Assist and coach Customer Service leaders and Schedulers
- Enforce employee accountability with regard to safe work environment, quality and efficiency
- Regular tendering of the services
- Support in management and responsibility for tracking quality and quantity of our stock availability
- Involved in daily and weekly Demand and Supply planning
- Coordination of cross functional information and support of various projects
- Close cooperation with internal interfaces (Project management, Demand Planning, Customer Service, Plants) and external suppliers
- Develop, recommend and implement local strategies and plans for supply chain development to meet current and future business and customers’ needs, the cost and productivity targets
- Define and manage finished goods inventory levels to ensure high goods availability and low waste of finish goods raw and pack materials
- Associates degree or higher education preferred
- 2-5 years of experience in Milling
- Good working knowledge of Excel, Word, MS Outlook
- Detail-oriented with the ability to work in a fast-paced environment and prioritize tasks to meet specific deadlines
- Interpersonal skills with desire to be a team member
- High performer with initiative to learn other responsibilities
Logistics / Customer Service Job Description
- Maintaining a humble and diplomatic dialog with the client, focusing on proactivity and details
- Motivating and driving cross-trade offices to perform
- Overseeing and monitoring performances
- Assisting in the training of new employee
- Order capture
- Issuance of credit notes for rectification wrong invoices
- Creation and maintenance of orders, order scheduling onward processing
- Create and change sales Orders and perform Backorder processing
- Create Inquiry, Quotation, Scheduling Agreement, Contract, Item proposal, sales activity
- Review order file lists
- Understand commercial requirements of the market
- Contract management and financial responsibilities
- Systems knowledge and integration
- Front facing with internal and external customers
- Strong knowledge of import and customs clearance activities
- Has 2 -3 years of experience from freight forwarding, preferably from Sea and Airfreight
Logistics / Customer Service Job Description
- To coordinate sales force and couriers in their daily work
- Monitor orders demand vs available stock and communicate with sales dept
- Adjust orders in communication with sales dept
- Monitor the back orders
- Dispute management (assistance to customer in the resolution of disputes)
- Returns/ Refusal Management
- Responsible for continuous improvements within customer service, logistics and distribution
- Lead the team and career development across Nordics CS&L, support this across all Nordic functions and for Northern European CS&L
- Supporting Order Managers/Specialists in the administrative duties
- Monitoring deliveries
- Logistics experience required
- Standardizing and improving the service delivered to all L.A
- Transportation/Distribution System related understanding is a plus
- Proven ability to lead, motivate, develop, mentor and influence associates in a changing environment
- Inspiring continuous process improvement and productivity measurement
- Strong critical thinking skills with the ability to make inferences from data
Logistics / Customer Service Job Description
- Lead the liaison and stakeholder engagement of the Commercial team and Managing Director in Norway
- Direct line accountability for the OTC Teams (Customer Service) in Norway
- Interaction with centralised Supply Planning functions in the UK and Poland, ensuring production plans and inventory policies align to local requirements
- Financial Management, Delivery of Safety, Customer Service, Cash Collection, Cost Management, Forecasting and Project Delivery KPI’s across Norway
- Own the Integrated Business Planning process for the Norway market, supporting the development of demand planning and forecasting to best in class
- Identify, control and review critical processes to ensure that SOX/audit requirements, labour safety and security, environmental, data protection, legal requirements as well other Mondelēz International policies and regulations are implemented and followed
- Manage monthly shipment plans for entire ME countries with 3PO team
- Reconcile SO / shipment plans with SNP requirement , provide visibility to each country on monthly basis
- Provide mid-month & Month end reports to finance on CANN Achievements
- Supervise Customer service teams
- Proven experience within FMCG Supply Chain roles in a multinational corporation
- University degree or equivalent in Business, Marketing, Finance, Supply Chain or Engineering
- Extensive knowledge and experience of customer service function and processes
- Experience role modelling behaviour, driving a team to results and establishing an approach to drive ‘great place to work’ mindsets and behaviours
- Experience of great business partnering with support functions HR, Finance etc – stakeholder management, support and motivation
- Experience of working in Customer Service Team and SAP processes
Logistics / Customer Service Job Description
- Document customer inquiries related to questionable data, late reports, errors in reports and invoices, in the customer case log and close the case once the QC investigation is complete
- Schedule employees for inspections
- Perform customer clearance of samples, standards, as needed
- Support with switch board duties as necessary
- Answers and directs telephone calls appropriately
- Organization of special events such as Christmas, charity, fund raiser donations, Provides mutual back-up support to other technical staff as required
- Deploys and ensures proper code date rotation on various Meat Product items at multiple locations
- Enters orders and coordinates the transfer of product from Hormel plants and co-packers to our distribution centers and cold storage facilities
- Monitors inventory levels on assigned product lines to ensure targets are met
- Acts as a backup to all deployment customer service representatives
- Swedish or Norwegian fluency
- 2+ years in freight forwarding, supply chain/logistics required
- Bachelors degree in Supply Chain, Industrial Distribution or related field highly preferred
- Proven abilities to manage workload independently, strong computer and software skills
- Candidate must be self motivated and willing to work to achieve long term station goals
- Criminal background screenings and drug testing required