Service Leader Job Description
Service Leader Duties & Responsibilities
To write an effective service leader job description, begin by listing detailed duties, responsibilities and expectations. We have included service leader job description templates that you can modify and use.
Sample responsibilities for this position include:
Service Leader Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Leader
List any licenses or certifications required by the position: AED, CPR, ITIL, WAV, RSA, PMP, CDM, ISO9001, HPS, LAR
Education for Service Leader
Typically a job would require a certain level of education.
Employers hiring for the service leader job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Engineering, Business, Technical, MBA, Leadership, Education, Management, Business/Administration, Finance, Associates
Skills for Service Leader
Desired skills for service leader include:
Desired experience for service leader includes:
Service Leader Examples
Service Leader Job Description
- Maintaining program delivery quality, profitability, and customer satisfaction, among other metrics
- Fostering and maintaining relationships with senior external and internal stakeholders to correctly manage expectations and achieve successful program outcomes
- Supporting, coaching and enabling employees and partners to achieve their full potential
- Leading your team to provide successful solution deployments and demonstrating clear business value
- Reviewing current portfolio of engagements and driving project profitability, adherence to cost estimates, forecast accuracy, and revenue recognition for programs/projects
- Managing the cadence of the delivery business in your geography
- People management & leadership (approximately 25% of time)
- Engagement in the process of program sales and peer support (Approximately 20% of time)
- Oversight of your team's programs/projects (Approximately 25% of time)
- Business Management (Approximately 30% of time)
- Providing leadership in market analysis and development/execution of strategies and action plans to drive product
- Able to oversee and lead large regional BPO
- Facilitate product handover process between other Grid Solutions product lines and service
- Oversee and validate products end of life
- Drive the different initiatives aiming at developing and improving the different Engineering tools required for an efficient product lifecycle management from as built to as maintained status
- Maximize the contribution of the experts & know-how from our units
Service Leader Job Description
- Follow team training
- Hire / Train/ Integrate new hires
- Backup other service center functions as needed to insure Service Center coverage
- Manages shift work within the service center
- Insure on time PM / FMI execution within the timing given
- Insure targets achievement in collaboration with other Service Center coordinators
- Follow workload of the team
- Escalate issues when needed to Service Delivery Leader
- Conduct PD / EMS reviews
- Track Product Locator Cards (PLC)
- Request Site Creations
- Set Goals and Objectives / Priorities
- Weekly team Meetings
- Extract Call Statistics
- Approve Vacations and Trainings
- Communicating with 3rd party companies and sub-contractors
Service Leader Job Description
- Financial Management – overseeing the profit and loss of the account, including the management of receivables
- Sales Pipeline Management – generating sales opportunities for Slalom and responding to client RFP responses and service requests
- Administration – ensuring the proper administrative controls are in place and adhered to on the account, including the management client charge codes, billing and internal administration
- People Management – providing guidance, supervision and coaching to the team members assigned to the account
- Delivery Quality – oversight of all work being performed at the client, hands on responsibility for delivering client work
- Sales Pipeline Management – generating sales opportunities for Slalom, growing the Slalom brand and network, collaborating with practice area leaders to create proposals, and responding to client RFP responses and service requests
- Administration – ensuring the proper administrative controls are in place and adhered to on the account, including the management of client charge codes, time tracking, billing and internal administration
- Serves as the “voice of the client”, raising client requirements and enhancement requests to the Product Management and Engineering organizations within Brokerage Services
- Accountable for overall health of the account – Operational (including SLAs/SLOs), Compliance, Financial and Client Satisfaction from Brokerage Delivery perspective
- Has overall responsibility for client satisfaction
- At least 4-5 years of experience in service center preferably in the Healthcare sector
- Full understanding and knowledge of Avaya, MUST, GIB, Siebel, Oracle, FEMC
- Strong Computer Skills to include Word, Excel and Power point· Presentation skills
- Ability to work independently · Effective communication skills in local language
- Good knowledge of Service processes
- Good Under standing of Macros in Excel
Service Leader Job Description
- Participates in the development and execution of Services products strategy, value proposition and positioning
- Oversee all teller related tasks
- Ensure branch operational and compliance-related tasks are completed
- Serve as liaison between branch and Regional Operations Manager
- Disseminate information on procedural and operational changes/updates to branch staff
- Support sales process through referrals, conducting observations and coaching teller staff
- Work with corporate support departments to ensure procedural consistency, adherence to internal controls and compliance with regulatory requirements
- Day-to-day supervisor for Field Service Technicians
- Coordinating and scheduling Field Service Technicians and controlling field-related costs, auditing field reports (time, mileage, and quality)
- Providing performance feedback and opportunities for growth
- Interest in state of the art analytics and Business Intelligence tools • Proven ability to attract, develop and lead a high performing and engaged team • Strong relationship management and team orientation
- Knowledge of corporate travel economics and processes preferred
- Minimum seven (7) years of management experience in multi-faceted ambulatory healthcare systems or multi-service provider setting required
- Demonstrated competency in working with large physician group practices
- Prior experience in financial management, program development, quality improvement, and project management preferred
- Define, identify changes required and deliver the client service strategy for the Elect business
Service Leader Job Description
- Administering and resolving customer concerns related to the business or distributor warranties
- Providing technical support to the technicians, customers and dealers
- Interprets, supports, and practices the mission and philosophy of TuftsMedicalCenterand the Operating Room
- Serves as a clinical resource, consultant and role model for nursing staff providing support in the practice of perioperative nursing
- Integrates knowledge, research findings and experience to enhance nursing practice and to promote excellence in patient care
- Serves on a committee at the unit, surgical services or hospital level
- Collaborates and coordinates resources to facilitate patients' plan of care
- Billable utilization up to 70%
- Direct client engagement management of a team of 5-15 Consultants
- Leading and managing the Customer Service Ultrasound team
- Manage the Elect retention team to deliver a brilliant client experience
- Review and establish metrics for evaluating the relationship with Elect clients including active NPS, satisfaction KPI’s etc
- Lead and make recommendation on how to deliver greatest value to Elect telephone and digital clients
- Work with our Provider partners and Elect Business Manager to ensure the client experience across each connection point works to the highest standard
- Provide direction for the Elect business to enhance service delivery in order to continuously improve client satisfaction levels, operational effectiveness and cost efficiencies
- Solid experience in delivering excellent client service, and, people and change management, ideally in a financial services or service industry