Customer Service Job Description
Customer Service Duties & Responsibilities
To write an effective customer service job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service job description templates that you can modify and use.
Sample responsibilities for this position include:
Customer Service Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Service
List any licenses or certifications required by the position: ASE, NISM, WAV, APICS, MRPT, ISO17025, CSS, IRA, ISM, US
Education for Customer Service
Typically a job would require a certain level of education.
Employers hiring for the customer service job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in General Education, Associates, Education, Business, Communication, Finance, Technical, English, Computer, Business/Administration
Skills for Customer Service
Desired skills for customer service include:
Desired experience for customer service includes:
Customer Service Examples
Customer Service Job Description
- Manage the coordination of appropriate staff to respond to pre-sales inquiries within one business day
- Communicate with the Operations Manager during order fulfillment regarding address changes, cancellations, special requests, quality control
- Attend training events and meetings as scheduled
- Represent the Mission of Goodwill at all times to our customers, vendors, partners, staff and Program Participants
- Work safely and adhere to all safety policies and procedures
- Assist customers with resolving technical issues
- Field heavy inbound calls (60-70 calls daily)
- Keep records of customer interactions, transactions, inquiries, comments, complaints
- Gather information and research/resolve inquiries
- Work on the phone with medical providers
- Maintaining customer databases
- Simulating customer experience
- Utilizing scanner for orders
- Follow directions of supervisors
- Must be proficient with Microsoft Outlook, Word, and type 40 WPM
- Knowledge of Canadian Customs regulations is preferred
Customer Service Job Description
- Attend Monthly Communication meeting
- Maintain updated ISO9000 Procedures, Instructions and Forms under your responsibility
- Notify any suspect or violation of Trade Compliance rules with the ITC Gatekeeper of your department or group
- CSR back-up during absences
- Verifying information with customers via the telephone
- Answer customer's questions about products, pricing and availability
- Inside sales to inactive customers
- Assisting customers with Health benefits
- Accesses and updates secured or sensitive data in internal and external databases
- Maintains professional relationships with customers and business partners (both internal and external)
- Knowledge of Canadian Customs regulations preferred
- Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment
- 1 year of call center experience required
- Familiar with medical field OR medical terminology REQUIRED
- Provide exceptional customer service to customers regarding questions related to warranty and product registration
- Receive and submit complex warranty claims, by effectively communicating with customers via telephone, fax, or email, in order to obtain required information
Customer Service Job Description
- Experience with billing/invoicing
- Receive and process job orders
- Cross departmental communication in order to streamline processes
- Some outbound follow up calls
- Data entry and account management
- Process payments and refunds
- Look up customer information with great attention to detail
- Process any account requests and make any modified changes
- Any child support experience would make you stand out!
- Execute daily business transactions such as quoting customers, entering orders, and invoicing
- Strong individual contributor with the ability to work independently
- Experience assisting customers over the phone while entering data
- Ability and interest in calling customers to receive updates a must
- Ability to communicate verbally in writing with customers
- Industry experience in Retail, Restaurant, Grocery, CPG, Commercial Property or Facility Management a strong plus
- Plumbing experience is a plus
Customer Service Job Description
- Creates shipping documentation packages, communicates with customers on proof of shipment
- Makes out shop travelers for jobs scheduled
- Invoices customers as work is completed
- Looking at candidate credentials to identify if they qualify for the program
- Assisting with the enrollment of qualified candidates into the program
- Assisting candidates with various inquires in a timely manner
- Performing other job duties as needed
- Data entry and computer proficiency required
- Provide friendly, efficient, and accurate solutions to customers to satisfy their needs
- Ensure that the customers always have the most up to date information about the status of their order
- Ability to follow instructions and perform repetitive work
- In-depth printing knowledge
- Knowledge of Graphic Arts
- Microsoft Office and Excel knowledge
- Inbound and outbound selling experience with a desire for a future in sales
- High attention to detail with an ability and drive to follow through to completion
Customer Service Job Description
- Work with the client to develop, refine and maintain new processes, per the client’s specifications
- Escalate potential client issues to customer service manager
- Responsible for written and oral communication with client in order to resolve issues
- Verify proper Test & Inspections of Electronic Security devices
- Update customer site notes with service call information
- Update customer’s database with our internal reference number using an Outlook shared email box and Solomon
- Update customer’s database with status with the technicians Estimated Time of Arrival Interpret and summarize service technician call completion notes and update customer’s database
- Utilize customer’s system to validate operation of equipment (MASterMind, Vid-Center)
- Use company systems to create new service calls when work marked complete, but issue not resolved
- Update customer’s database with status of repairs started, but not completed
- Reliable, punctual and can work while under pressure
- Minimum two years working in a manufacturing environment (A Plus)
- Must be fluent in Microsoft Excel and proficient in MS office applications
- A self-starter who is able to identify opportunities for improvement
- Ability to present solutions to the team
- A positive attitude and ability to work in a team environment