Associate, Customer Service Job Description
Associate, customer service
provides on the job training to less experienced associates, leverage knowledge of TA P&P, and business insight to assist team members in servicing FTI customers.
Associate, Customer Service Duties & Responsibilities
To write an effective associate, customer service job description, begin by listing detailed duties, responsibilities and expectations. We have included associate, customer service job description templates that you can modify and use.
Sample responsibilities for this position include:
Respond to calls and e-mails from boutique and e-commerce customers
Open and close LMHQ by following a procedural checklist
Credit, Explains Email, Asks to complete the Survey and Thanks the Customer
Handles gift registry problems in a quick and efficient manner
Processes and creates home delivery and installation orders for both MDO and remote delivery events including manual orders
Processes all inbound/outbound calls from Delivery Teams, clients and customers related to home delivery events
Works to ensure all home delivery stops are updated with the correct status at the close of business each day
Supports routing operations for all locations and assists in problem solutions and detection of issues
Log information about customer service interactions into systems
Handle incoming calls and other communications
Associate, Customer Service Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Associate, Customer Service
List any licenses or certifications required by the position: WIC, GC, PTCB, AED, CPR, PMP, CMIS, APICS, 9001, ISO
Education for Associate, Customer Service
Typically a job would require a certain level of education.
Employers hiring for the associate, customer service job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Education, Associates, Design, Retail Management, Communications, Technical, Marketing, Economics, Computer
Skills for Associate, Customer Service
Desired skills for associate, customer service include:
Principles and processes for providing customer service
Personal Insurance auto products
Microsoft Word
Especially Microsoft Windows operating system Office
Technology systems
Email Clients & Basics of Internet Technology
Systems and personal computers
TA P&P
How digital payments work
Business insight to assist team members in servicing FTI customers
Desired experience for associate, customer service includes:
Prior tranportation experience is a plus
Must be able to deal with a fast paced environment
Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, In conjunction, but not limited to, assigned task list duties
Provide technical frontline support to dealers, distributors, mass retailers, consumers, third-party providers and other departments regarding part identification, pricing, part availability, part research, and internal part issues
Demonstrate and continue to develop through training, team involvement, and interaction with other departments, the skills needed to maintain the highest standards of professional excellence
A bachelor's degree or equivalent experience with 8 plus years of banking/finance experience is required
Associate, Customer Service Examples
1
Associate, Customer Service Job Description
Job Description Example
Our company is looking to fill the role of associate, customer service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for associate, customer service
- Make 30 outbound calls to customers internationally regarding their orders
- Enter customer orders into EPICORE
- Enter invoices to be sent to customers
- Administrative support to management
- Handle customer questions and complaints
- Responsible for activating new customers
- Must be able to achieve a call quota & complete reports!
- Providing daily phone support which includes fielding calls for order placement, order changes, return authorizations, delivery status, warranty questions, and more
- Helping to maintain and increase sales by proactively returning customer calls
- Collaborating and working with various teams to ensure accurate and efficient order flow
Qualifications for associate, customer service
- Must be available to attend after hours training as needed
- Will be required to lift and carry teller cash box or teller coin bags weighing about 15 pounds
- At least 3 months of work experience (any environment)
- Proficient in Microsoft Office Suite (Excel, Outlook, Word)
- Must possess a high energy and a sense of urgency
- Must demonstrate a high level of responsiveness in communicating with other members of the IT team and other internal constituents using all forms of communication
2
Associate, Customer Service Job Description
Job Description Example
Our company is looking for an associate, customer service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for associate, customer service
- Communicate pricing while determining customers discount accordingly
- Check on PO’s, credits, RMA’s Repairs and warranty issues
- Direct customers to Web Site and walk them thru the site if help is needed
- Document and maintain work flow processes and Standard Operating Procedures
- Develop training documentation and facilitate training sessions across multiple functional groups and external system users related to RMA applications/tools
- Extract data from large data sets, understand issues of data integrity and perform reconciliation activities
- Subject matter expert for current and future RMA applications
- Assist in development and maintenance of Key Business Indicators and trending analysis
- Respond within department service standards to all telephone calls from clients and advisors by providing account information regarding a broad range of subject areas such as product, procedures, tax, transaction and investments
- Strive for First Call Resolution
Qualifications for associate, customer service
- High School Diploma required, college level education preferred
- Proficient knowledge of Microsoft Office Suites
- Minimum 2 year of experience in handling FF customer
- Excellent customer service skills – customer obsessed
- Takes ownership of problems and dives deep into customer issues to resolve root causes of customer issues
- Ability to empathize with customers
3
Associate, Customer Service Job Description
Job Description Example
Our company is looking to fill the role of associate, customer service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for associate, customer service
- Work Hours must be flexible if additional hours are needed
- Process emails received in timely manner and ensure proper communication will the task is being completed
- Exposure or experience within the Architectural and Engineering field and it's printing requirements
- Excellent communication and customer service skills as this is a direct Client Facing position
- Operate production printers and copiers - configure settings - manage job queues - process files - print jobs - scan materials and select appropriate output formats per client requirements
- Back-up Receptionist / Secretary duties on a daily basis including answering multi-line phones, transferring calls, greeting visitors, and other duties as required
- Performs administrative and office support activities for multiple clients end users
- Field telephone calls
- Word processing, creating spreadsheets and presentations, reprographics and binding
- Reproduce and light proofing of financial statements
Qualifications for associate, customer service
- Ability to identify customer needs and provide appropriate solutions
- Proficiency with MS Office and capable of learning additional computer programs
- Strong desire to work in the outdoor industry
- Ability to troubleshoot and address challenges while adjusting to constantly changing customer needs
- Experience and passion for hunting
- Located with-in 25 miles Bozeman, Montana
4
Associate, Customer Service Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of associate, customer service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for associate, customer service
- Handles inbound telephone and written inquiries from pharmacists and doctors regarding prior authorization by screening and reviewing requests based on benefit plan design, client specifics and clinical criteria
- Provides information to clients, participants, pharmacists and doctors regarding participants pharmacy benefit, drug coverage and provide accurate procedures for medication exceptions
- Facilitates resolution of drug coverage issues and pro-actively address research and resolve issues while maintaining accurate and complete documentation of all inquiries for continuous improvement
- Works collaboratively with other associates and supervisor to ensure that best practices are shared
- Documenting and maintaining all data and supporting documents according to management guidelines and maintaining detailed files of such
- Utilize receiving equipment (SC Logic) to scan, log and track all incoming items for accountability including certified, registered, return-receipt, UPS and Federal Express
- Sort, deliver and pick-up mail and packages utilizing mail cart according to established time frames and service standards
- Maintain the highest level of customer care while demonstrating a friendly and cooperative attitude
- Reviews, analyzes and answers requests from both internal and external customers (e.g., policyholders, agents, coworkers) for all lines of business
- Reviews, analyzes and resolves LifeComm 99 status errors and other related error reports that generate from LifeComm on a daily, weekly and monthly basis
Qualifications for associate, customer service
- Provide customer support to consumers via telephone and/or Internet, , instant message, email
- BA in Statistics, Business Administration or related field or equivalent 2 - 5 years of OTJ experience
- Ability to use Avaya telephony system including logging in, performing conference call, transfer calls, selecting the proper aux codes
- Must pass the verbal validations and must score at least 80% in the written examinations
- Knowledge of the Venture and Legacy product lines and services
- Knowledge of the financial transaction principles and practices and the SEP Guide
5
Associate, Customer Service Job Description
Job Description Example
Our innovative and growing company is hiring for an associate, customer service. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for associate, customer service
- Assist with general facility support, hospitality, etc
- Sort and distribute mail, pouches, accountable mail
- Retrieve and/or archive document
- Provide courteous, friendly, helpful and efficient service to external and internal customers on a regular and consistent basis
- Receive customer telephone requests for elevator and/or escalator service
- Gather complete and accurate customer, building and equipment information
- Enter customer data and all relative information utilizing SAP dispatching application
- Schedule and/or page Schindler elevator/escalator technicians
- Receive field technicians responses to pages
- Fully participate, cooperate and support a team effort in processing external and internal customers' calls for service
Qualifications for associate, customer service
- Associate's degree in business, communications, marketing, or related field preferred
- Excellent planning and organisational skills, strong attention to detail in preparing for each contact and approaching each investigation using own judgement to balance with pace
- Two to three years in related field, preferably in the parking, real estate, healthcare, or customer service arena
- Strong communication skills written and spoken a must
- Able to effectively work individually and also in a team environment
- Adobe Creative Suite knowledge or exposure is a definite advantage