Service Administrator Job Description
Service Administrator Duties & Responsibilities
To write an effective service administrator job description, begin by listing detailed duties, responsibilities and expectations. We have included service administrator job description templates that you can modify and use.
Sample responsibilities for this position include:
Service Administrator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Administrator
List any licenses or certifications required by the position: ASE, ITIL, CPR, V3, II, IAT, IAM, UKAS, V2, MCSA
Education for Service Administrator
Typically a job would require a certain level of education.
Employers hiring for the service administrator job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Associates, General Education, Business, Technical, Education, Computer Science, Business/Administration, Management, Finance, Computer
Skills for Service Administrator
Desired skills for service administrator include:
Desired experience for service administrator includes:
Service Administrator Examples
Service Administrator Job Description
- Processing completed purchase orders and invoicing completed job cards into Promadis and SAP
- Manages post-sales order management (e.g., specialized product builds, performance reports, and data analysis)
- Ensuring that all reasonable steps are taken to insure all employees are provided with a safe and healthy working environment
- Balance multiple priorities, to be prepared for future events expected changes
- Configure at a macro level specific features and functionality at a module level
- Accurately produce customer invoices in a timely manner
- Relief reception when required
- Company pension scheme, Life assurance
- Maintains daily contact with customers who have open issues
- Maintains service calendar
- Experience with IT Service Management Tools such as HP Service Center, ServiceNow, BMC Remedy, CA Service Operations Management
- Experience with a Content Management System (Drupal, Joomla)
- Windows server system administration and Cisco IP Telephony phone administration experience
- Basic mentoring and coaching skillsThis is to inform you that Hewlett Packard GDBC EOOD (HP) is registered as an administrator of personal data to the Commission for Data Protection
- To independently manage the opening and closing of service requests in our Customer Relationship Management (CRM) system
- Cegep diploma or minimum 2 years customer service experience
Service Administrator Job Description
- Prepares and presents PRoCARE proposals to customers
- Maintains the manual library for all equipment
- Assists Field Service Technicians with their daily activities
- Performing office administration tasks including general customer service, receive and direct visitors and clients, answering screening and transferring inbound phone calls, travel bookings, filing, data entry, payroll activity and processing timesheets
- Assisting the Senior Accountant in general order processing/invoicing as and when required
- Purchasing/logistic responsibility
- Ensuring safe working procedures and practices are followed at all times and be proactive in identifying hazards and risk controls
- Timesheets entry and providing assistance with payroll
- Manage administration procedures
- Raise purchase orders for parts procurement
- Experience with ServiceNow (or similar) as a Programmer/Analyst/Admin
- Experience from similar position (min
- High level of teamwork and communication
- Active Driving License cat
- Use and understand windows OS, systems, and related programs
- Knowledge of valves is an asset
Service Administrator Job Description
- Process payments accurately
- Ensure supplier invoices are processed for sign off in a timely manner
- Provide a high level of customer service during the warranty claim process and a high level of detail is taken with claims
- Support the Service Advisor with opening new jobs
- Front counter and administration relief as required
- Generate reports including lost time, warranty claims and daily service
- Review and reconcile expense cards and tax invoices for employees
- Opening and distributing all incoming post, franking all outgoing mail including recorded and special deliveries
- Covering Reception
- Make up Induction packs for new starters
- Working knowledge of TCP/IP networks and internet protocols
- Customer friendly personality
- Ability to prepare field service estimates in an accurate and timely manner
- Ability to prepare follow-up quotes and PRoCARE proposals
- Ability to handle difficult situations and provide fast and accurate solutions
- 2-3 years’ experience in a customer service or billing-related role
Service Administrator Job Description
- Recruitment including arranging assessment days
- Answering all incoming phone calls and ensuring accurate messages are taken and passed to the appropriate person in a timely fashion
- Daily Sickness Report & Summary– e-mail to Monitoring Management team
- Attend any other formal meeting to compile notes
- Greeting all visitors, signing them in, providing them with a security pass
- Introduction to Cisco
- Introduction to CIN, including our role and charter within Cisco
- SRA specific tools and processes
- Secure payment authorization and return shipping information from customer for the service and repair of instruments (PO, credit cards)
- Accurately produce a high volume of intricate customer invoices in a timely manner
- Experience in configuring and supporting Blackberry, iPhone and Android devices in Microsoft Exchange based networks
- Experience working with a SAPsoftware
- Demonstrated high level work ethic and organizational skills is a “must have”
- Ability to communicate at all levels and build rapport with customers and the Service Team
- Strong customer service focus and soft skills
- Bachelor’s degree in Computer Science or similar fieldExperience providing technical support
Service Administrator Job Description
- Respond to RTQ from customers received from the PSS Service teams across Europe
- Collate job paperwork, price and obtain order numbers from customers as required
- Arrange hotels / buffets for meetings as requested ordering stationery & machine brochures
- Enter engineer’s time sheets onto system
- Provide remote hands support of j2 Production Systems in EU colocation’s and Data Centers
- Responsible for timely provisioning of phones and end-user computing equipment
- Travel within the EU will be required and to the US may be required
- Manage clientele
- Process 900-1000 invoices per month
- Process warranty claims with distributors
- 3+ years of experience in Helpdesk for both phone and visiting user's desks
- Proven experience with Windows XP, Windows 7, MS Office 2007, and MS Office 2010
- Min 2 years’ experience in administration type tasks
- Candidate will be required to perform a variety of complicated tasks with minimal supervision
- Solid communication, technology, organizational, and analytical skills required
- Calculate shipping fees