Customer Service Representatives Resume Samples
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Customer Service Representatives Resume Samples
The Guide To Resume Tailoring
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NM
N Medhurst
Nils
Medhurst
583 Pauline Lakes
Philadelphia
PA
+1 (555) 188 3874
583 Pauline Lakes
Philadelphia
PA
Phone
p
+1 (555) 188 3874
Experience
Experience
Detroit, MI
Customer Service Representatives
Detroit, MI
Stoltenberg Inc
Detroit, MI
Customer Service Representatives
- Receives training/mentoring from Team Manager and applies learning in day-to-day work as an Appointment Specialist
- Make bill adjustments (i.e. 16-23, DAC, less involved adjustments), agreements, extensions, adhere to company collection procedures
- Provide troubleshooting assistance to customers
- Maintain a positive environment, working with co-workers and customers within a diverse culture
- 15%- Provide helpful, professional, courteous assistance to all customers (Internal and External)
- Make outbound calls to the customers providing information and resolution to their queries and issues
- 10%- Performs other clerical duties as assigned. Performs special projects as assigned
Boston, MA
Inbound Customer Service Representatives
Boston, MA
Berge, Schneider and Hintz
Boston, MA
Inbound Customer Service Representatives
- Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction
- Take payment information and other pertinent information such as address and phone numbers; provide company information & services
- Assist with placement of orders, refunds, exchanges; cancel or upgrade accounts
- Achieve monthly individual and team based targeted performance goals
- A strong interest in continued learning and career advancement opportunities
- Effectively break down information and identify opportunities to gain client agreement and trust
- Challenge yourself and raise the bar for excellence in customer service
present
Phoenix, AZ
Mortgage Customer Service Representatives
Phoenix, AZ
Bode and Sons
present
Phoenix, AZ
Mortgage Customer Service Representatives
present
- Responsible for establishing and maintaining great working relationships with assigned business accounts, serving as the main day to day contact
- Inform Account Manager of critical issues/updates affecting the relationship and partner with the Account Manager to resolve issues, when necessary
- Communicate with buyers/sellers clearly and professionally; develop and maintain strong customer relationships
- Use client product and industry knowledge to respond to customer inquiries and to provide best practice solutions
- Maintain positive customer relations and overall service level management
- Answer customer calls/emails as the first point of contact for service calls
- Accurately document buyer/seller issues and log customer call (in Service Now) for future issue analysis
Education
Education
Bachelor’s Degree in Professionalism
Bachelor’s Degree in Professionalism
Kent State University
Bachelor’s Degree in Professionalism
Skills
Skills
- Strong attention to detail and a sense of urgency
- Ability to be self motivated and focused, with the ability to work under pressure as a team member within a large group
- Ability to maintain a positive mental attitude at all times, and to handle each customer (both internal and external) in a polite, professional manner
- 10%- Provide knowledgeable insight and information about our products by utilizing tools such as catalog and website. Upsells to Customers as designated
- -Predictable and reliable attendance is an essential function of the position
- -Basic PC software knowledge
- Strong experience with Microsoft Office, with a strong focus on Excel and Word
- Able to be flexible and productive in an environment that changes directions quickly
- -Excellent written, verbal and interpersonal skills to deal effectively with intradepartmental team members and external entities
- Ability to negotiate win/win resolutions
15 Customer Service Representatives resume templates
Read our complete resume writing guides
1
Customer Service Representatives Resume Examples & Samples
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- Analyze risk areas and identify solutions to meet customer's need
- Must be able to demonstrate an empathetic approach with our clients and a warm, respectful tone while consistently meeting and exceeding our customer's expectations
- High School Diploma/GED or equivalent work experience required
2
Customer Service Representatives Resume Examples & Samples
- Proven ability to communicate both written and verbally
- Demonstration of excellent organizational skills
- Strong and proficient in knowledge source to help guide and navigate associates
- Extensive knowledge of credit/risk policies and profitability models to resolve first level escalated inquiries
- Prior work experience in a related job that would provide a good understanding of activities, policies, procedures, and concepts of the work area
- Understanding of products combined with sales compliance experience preferred
3
Customer Service Representatives Resume Examples & Samples
- GED or relevant experience required
- Excellent communication and persuasion skills
- Sales experience is desirable
4
Customer Service Representatives Resume Examples & Samples
- Respond to, handle and resolve customer inquiries
- Identify and escalate customer issues
- Handle customer billing questions
- Strong empathy skills
- Negotiation skills
- Positive dynamic personality
- Typing skills of 20/wpm/or more
- Ability to demonstrate continuous employment/work history
- Ability to successfully pass background and drug screen
5
Retail Customer Service Representatives Resume Examples & Samples
- HS Diploma Required
- 3-5 years previous experience in Customer Service, preferably in the fashion industry
- Knowledge of Apparel Order Management systems
- Knowledge of Excel and Word
- Knowledge of order fulfillment process
- Knowledge of customer purchase orders and their specifications
- Knowledge of inventory control processes
- Ability to troubleshoot & research effectively
- Strong organizational ability
6
Customer Service Representatives Resume Examples & Samples
- ****Job Fair Tuesday, January 12, 2016 from 10AM - 1PM and 3PM - 6PM at
- 1900 Blue Crest Ln. San Antonio, TX. 78247*****
- Training Starts 02/08/16**
7
Customer Service Representatives Resume Examples & Samples
- One Year of Customer Service or Collections experience required
- Ability to diffuse difficult customer interactions while collecting on the delinquency
- Advanced decision making and follow up skills allowing ownership to resolve escalated customer calls
- Sound judgment gained through advanced collections experience and broader business knowledge
- Innovation, adaptability, and flexibility relevant to improving specific business processes and initiatives
- Goal oriented to meet production indicators
- The Kansas City site is a strategic site for Citigroup, with multiple lines of business located on campus. We are seeking career minded individuals who desire to take advantage of the multiple career paths available within our organization. Together, we serve Citi’s Consumer and Commercial banking division, helping clients from all over the world find answers to their financial questions. The work that we do here goes way beyond the walls of our facility. We are the face and voice of Citi and we enable Citi to deliver on the high level of service and integrity so critical to helping clients turn their ambition into achievement
- We are a crucial part of how the world views Citi—a responsibility we take seriously. We have a close knit and supportive culture, and consider it a privilege to work with the extraordinary people on our team, in our workplace, and across our organization. We hope you feel the same way, and consider joining us to jumpstart your career and catalyze progress for our clients and for Citi
8
Customer Service Representatives Resume Examples & Samples
- Willingness and desire to interact with and learn new technology
- Organized, with the ability to prioritize, focus and refocus in a fast-pace call center environment
- Able to be flexible and productive in an environment that changes directions quickly
- Experience using Google Apps (Gmail) or a similar business application
- 1+ years of experience
- High Scholl Degree or Equivalent
9
Customer Service Representatives Resume Examples & Samples
- Ensure customer and client inquiries are handled thoroughly through the utilization of all Customer Relations Group
- Handle incoming customer and customer calls
- Make outgoing customer and client calls as required to handle inquiries (ie.dispatch, meter reading)
- Update and maintain customer and client data utilizing the company’s enterprise customer system(s) and other supporting systems as required
- Identify customer account issues surrounding meter, billing, collection, service that need resolution
- Ensure proper company resources are utilized to resolve issues (PFR, meter reading, OSI, MSF, PCS, Marketing, public relations etc.)
- Create service orders as needed (including emergency workorders)
- Identify means to improve operations internally and externally
- Make bill adjustments (i.e. 16-23, DAC, less involved adjustments), agreements, extensions, adhere to company collection procedures
- Must be fluent in Spanish
- Knowledge of customer service techniques, strategies and approaches
- The successful candidate must have excellent oral and written communication and interpersonal skills
- The successful; candidate(s) must pass the Customer Contact Center test on record
10
Customer Service Representatives Resume Examples & Samples
- Regularly interacts with multiple customers via the telephone and email to resolve customer concerns, process orders, and provide dispatch service and call resolution to the customer
- Generates quotes and contracts as requested
- Answers questions related to warranty and extended warranty documentation
- Provides status updates on items shipped and orders placed
- Resolves equipment record issues when needed
- Continually looks for ways to drive process improvement and increase customer satisfaction
- Provides field-team member support as needed
- High school/GED or Associate's Degree Required, Bachelor’s Degree in Business, Communication or Marketing preferred
- 2 years of prior phone experience required
- 2 to 5 years of prior experience working directly with end customers/users
- Ability to work varied hours (8-10am start time and 4:30 -6:30 pm end time) Preferably a 9:30 a.m. start time
- Information Technology networking/cloud-based applications/informatics experience helpful
11
Customer Service Representatives Resume Examples & Samples
- Administration (account set up and management)
- Order administration (input into system, confirmation, tracking, call off and delivery)
- Credit control liaison
- Answering e-mails from Customers and Sales Team within agreed response times
- Issuing delivery notes, invoices and Pro forma invoices
- Processing customer returns, faulty items
- Keeping the Despatch diary and Purchase order numbers up to date
- Supplying relevant and accurate reports to the sales team and customers (including sales reports, stock cancelations/additions, order tracking)
- Keeping business critical reports up to date and accurate
- Handle customer stock queries with a commercial mind, always considering the ideal outcome for Ivy Park
- Excellent communication to ensure customer satisfaction
- Communicate customer retail sales figures into the business
12
NOW Hiring Healthcare Customer Service Representatives Resume Examples & Samples
- 6 months of Customer Service experience
- Solid computer & Keyboarding skills
- Back Ground and Drug Screening Required
- Must be 18 years of age or older and must have High School diploma or GED
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Tier Customer Service Representatives Resume Examples & Samples
- Intermediate to advanced computer skills; including proficiency with Excel, Word, internet and search engines; effective manipulation of multiple screens simultaneously
- Must demonstrate a proficiency in verbal and written communication to include spelling, grammar and proper use of the English language
- Technical ability to analyze, interpret and address customer issues
- Good interpersonal and active listening skills
- Projects a competent, enthusiastic and empathetic demeanor with customers
- Possess personal accountability and ethical behavior at all times
- High School Diploma, GED or equivalent required
14
Seasonal Customer Service Representatives Resume Examples & Samples
- Handle incoming telephone calls, chats, letters and facsimiles requesting orders, providing price information, sharing product features and benefits, checking stock status information, assisting with change to orders, making account adjustments/updates and placing order cancellations, etc
- Process payments, credits and/or debits
- Assist Customer Service Supervisor with special projects as requested
- Maintain a balance between company policy and customer benefit in decision making; Handling issues in the best interest of both customer and company
- Maintain updated knowledge of department metrics and KPI’s
- 2+ years customer service experience
- Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast paced office environment
- Extensive SAP knowledge preferred
- Possess a strong work ethic and team player mentality
- Ability to operate office equipment, including computers , copiers, fax machines and phones
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Customer Service Representatives Resume Examples & Samples
- High School Diploma or equivalent, college degree preferred
- Must have phone skills for high value customers, database skills for retrieving data, interpreting data and diagnosing inaccurate data
- Skills in MS Excel, Outlook and internet use are required
- Team player demeanor will be important as work setting requires team effort for some duties
- Record all inbound contacts to a tracking database with accuracy to report information upward to Business Units
- Troubleshoot data problems for Rebate programs and facilitate corrections and fulfillment of rebate redemptions
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Customer Service Representatives Resume Examples & Samples
- 6 months or more working with multiple software applications required; 1 or more years preferred
- Open to working flexible schedules that may include weekends or late hours
- Versatile and cool under pressure
- Strong technical skills
- Multi-talented and proficient
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Healthcare Customer Service Representatives Resume Examples & Samples
- Timely and accurate adjudication of all types of claims from assigned workflow queues
- Compliance with state, federal and contractual requirements to Claims Administration
- Performance standards of 15 claims/hour with 97% or above financial and procedural quality & accuracy rates
- Demonstrate a thorough knowledge of the Plan's claims processing procedures as provided in training materials and proficiency with the core and ancillary system applications
- Demonstrates the ability to think analytically to resolve complicated claim issues and identify appropriately when to escalate issues for review
- Demonstrates a thorough knowledge of regulatory requirements, individual plan benefits, provider contracts, policies and procedures for product assignment
- Claim analysis of coding and billing compliance, potential third party liability, accurate coordination of benefits (COB), benefit application including limitations and restrictions, pre-existing conditions, subrogation, medical necessity and other claim investigation as appropriate
- Accurate and timely review of claim pricing to facilitate manual pricing as necessary, working with various Health Plan provider networks
- Complete all mandatory claims training/refresher courses
- Effectively communicates with members and providers verbally and in writing regarding claim issues including claim adjudication, subrogation, and overpayments or billing problems
- Actively participates and supports department and organization-wide efforts to improve efficiencies while supporting departmental goals and objectives
- Complete all mandatory compliance and corporate training
- Must be able to adapt to a changing work priorities and requirements and perform other duties as directed to support the overall functions of Claims Administration and support of staff without boundaries within the Plan
18
Customer Service Representatives Resume Examples & Samples
- Location: 7350 Tilghman Street, 2nd Floor, Allentown, PA 18106
- Training Hours: Monday - Friday 11:30am -8:00pm
- Post Training Hours: Monday - Friday 11:30am - 8:00pm and every other Saturday 9:30-6:00
- **
- Demonstrated background in customer service, insurance, retail, sales or a related field
- Excellent communication skills including articulation and persuasion
- Ability to work in a fast-paced environment, navigate multiple programs and effectively use on-line resources to complete customers’ requests
- High achiever with the ability to self-manage and demonstrate personable accountability, as well as effective collaboration in a team environment
- Strong customer service skills with a focus on delivering high customer value
19
Customer Service Representatives Resume Examples & Samples
- Handle incoming requests from the customers to ensure prompt resolutions of the queries resulting in complete satisfaction & acceptance
- Communicate effectively and professionally with internal and external customers to resolve questions and issues
- Completed at least 2yrs of college with 6 months BPO experience
- 4yr course graudates with or without work experience
20
Customer Service Representatives & Sales Specialist Resume Examples & Samples
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Participate in activities designed to improve customer satisfaction and business performance
- Track, document and retrieve information in call tracking database
21
After Hours Customer Service Representatives Resume Examples & Samples
- Accurately type a minimum of 45 words per minute, required
- Previous experience with customer service, including inbound and outbound calling, required
- Experience with data entry and proof reading and editing documents, preferred
- Microsoft Excel, preferred; Microsoft Word, required
- Experience with data entry. proof reading and editing documents, preferred
- Ability to work after hours; weekends, and holidays, required
22
Inbound Customer Service Representatives Resume Examples & Samples
- To resolve customer complaints via phone, email, mail, or other media
- Use telephones to reach out to customers and verify account information
- Inform customer of deals and promotions
- Utilize computer technology to handle high call volumes
- Knowledge of principles and processes for providing good customer service. This includes customer needs assessment and meeting quality standards for service
- Excellent English Communication & Interaction Skills — conversant in English and can convey information effectively
- Service Orientation — Proactively looks for ways to help people; Ability to be polite, have confidence, and use diplomacy in difficult situations
- Able to set priories and multi‐task
- Excellent conversational English skills
23
Customer Service Representatives Resume Examples & Samples
- Responsible for resolution and follow up regarding inquiries relating to billing, ordering, provisioning or collection
- Proactively identifies, communicates and resolves service affecting issues, technical support for product service resolution
- Supports either sales or non-sales positions
24
Customer Service Representatives Resume Examples & Samples
- Providing customer support in an interesting an innovative sector
- After an intensive training you will answer customer inquiries and questions via phone, chat and e-mail
- Successful troubleshoot with first call resolution
- You enter and update the necessary client information in our system
25
Customer Service Representatives to Start February th Resume Examples & Samples
- Ensure integrity of data and information
- Perform other tasks related to resolving customer needs, by displaying ownership on escalated calls
- Contact customers on accounts, including outbound customer contact when appropriate
- Negotiate transactions in accordance with established laws, regulations, and policies
- Oral communications
26
Sears Call Center Customer Service Representatives Resume Examples & Samples
- Receives training/mentoring from Team Manager and applies learning in day-to-day work as an Appointment Specialist
- Schedules appointments for assigned office allowing sufficient time between appointments for the sales presentation and travel times
- Completes all assigned responsibilities within standards established for SIT percent (the number of appointments that get a presentaiton) , PNG (No good rates (conversion of leads to appointments) and productivity percentages
- Dispositions all leads according to established guile lines (i.e., Primes, Plus, Run-bys, etc.)
27
Customer Service Representatives Needed Asap Resume Examples & Samples
- Minimum 25wpm typing
- Ability to adhere to a preset daily schedule
- Reliable transportation
- Can-do Attitude
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Customer Service Representatives Resume Examples & Samples
- After an intensive training you will answer customer inquiries and questions via phone and email
- You are entering and maintain the necessary client information in our system
- You are providing excellent customer service at all times and ensure customer satisfaction
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Supervisor of Payer Side Customer Service Representatives Resume Examples & Samples
- Provides direction and guidance for administration and results for multiple departments within a function or work area
- Leverages the knowledge and skills of teams of professionals
- Manages multiple teams and significant assignments
- Establishes operational plans and performance requirements
- Resolves operational issues
- Develops standards around which others will operate
- Accomplishes results through the management of a team of professional team members
- Acts as an advisor
- Develops and administers schedules, objectives, and goals
- Delegates clearly and consistently
- Independently determines approach to managing teams and daily operations
- Provides guidance, constructive input and motivation to team
- Conducts solid stakeholder and risk analysis on key issues
- Weighs alternatives and considers service and business implications of decisions
- Provides direction and oversight to department through lower-level leaders
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Customer Service Representatives Resume Examples & Samples
- Makes all calls with the mindset that they are in part responsible for the customer’s first impression of the company. Responds in an enthusiastic, courteous, friendly and caring manner while selling the appointment to maximize lead to appointment conversion
- Protects the company’s investment by maximizing the conversion of leads to appointments
- Completes all assigned responsibilities within standards established for SIT percent (the number of appointments that get a presentation)
- Manages lead banks to maximize their performance by the organized working and proper disposition of leads by established guidelines within Appointment Center Standard Operating Procedures
- Serves as a liaison between sales force and Sears’s customer
- Performs other duties as assigned Required Skills
- Ability to be self motivated and focused, with the ability to work under pressure as a team member within a large group
- Ability to maintain a positive mental attitude at all times, and to handle each customer (both internal and external) in a polite, professional manner
- Ability to read a map
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Customer Service Representatives Resume Examples & Samples
- Assist customers with placement of orders, refunds or exchanges
- Inform customers of special deals and promotions
- Resolve customer issues via phone, email or chat
- Represent the company and its products in a courteous and professional manner
32
Outbound Customer Service Representatives Resume Examples & Samples
- Make outbound calls to retain/recapture or offer plans to customers
- Maintain an acceptable volume of various customer retention and sales per week and month
- Maintain high levels of confidentiality
- Proactively offer products and close sales that result from an initial incoming contact with the customer
- Work Experience and competencies
- Minimum of 6 months of previous experience within a customer facing environment required; Call Center experience in an inbound/outbound sales environment preferred
- Sales oriented with focus on customer service satisfaction
- “How can I help you?” attitude
- Strong desire to work within a team oriented environment with high level of collaboration and teamwork
- Punctual and high attendance reliability
- Type 35+ WPM, and ability to navigate through several internet based applications
- Internet Minimum Specifications
- At Home agents must meet and maintain the following requirements
- Reliable internet connection with the ability to do a speed test connection
33
Hiring Event Customer Service Representatives Resume Examples & Samples
- Manage, verify, balance cash drawer; prepare and make daily deposits
- Conduct a daily physical storage unit inspection confirming inventory availability and ensuring each unit is secure or ready to rent
- Ability and willingness to perform light cleaning and maintenance such as sweeping, mopping, wiping windows, etc…
34
Customer Service Representatives Resume Examples & Samples
- Tier 1 customer support
- Respond to inquiries regarding customer products
- Conduct written correspondence with customers and representatives
- Able to work within Outlook
- Able to calculate deductions and other simple calculations
- Strong computer skills with Outlook and Windows
- Math calculation skills
- Call center background-minimum of 6 months
- GED or High School Degree
35
Customer Service Representatives Resume Examples & Samples
- Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service
- Diagnose customer needs and/or concerns
- Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
- Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
- Minimum of 1 year previous customer service and/or call center experience
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Customer Service Representatives Resume Examples & Samples
- **HIRING EVENT - TUESDAY, MAY 2, 2017 11:00AM - 1:00PM****
- **Spherion Staffing 1925 E Edgewood Dr #102 Lakeland, FL 33803****
- High school diploma (or GED equivalent)
- Ability to work flexible schedule and rotating Saturdays
- Communication and problem-solving skills
- Ability to thrive in a high-energy, fast-paced call center environment
37
Mortgage Customer Service Representatives Resume Examples & Samples
- Responsible for establishing and maintaining great working relationships with assigned business accounts, serving as the main day to day contact
- Investigates and researches various requests both online and archival, to resolve problems
- Monitors customer accounts and initiates corrective action, adjustments, and maintenance, as appropriate
- Maintain positive customer relations and overall service level management
- Use client product and industry knowledge to respond to customer inquiries and to provide best practice solutions
- Counsel buyers/sellers to resolves issue that may slow or complicate payment or cash application
- Answer customer calls/emails as the first point of contact for service calls
- Accurately document buyer/seller issues and log customer call (in Service Now) for future issue analysis
- Coordinate/escalate issues requiring additional assistance as/when appropriate
- Implement initiatives to enhance buyer/seller satisfaction where necessary
- Communicate with buyers/sellers clearly and professionally; develop and maintain strong customer relationships
- Provide reports on actionable items (Approval Required, Audit Exception, Unmatched - Seller/Buyer, Held)
- Track open service requests and ensure timely completion (Service Now)
- Effectively treat customers in a consistent, courteous an efficient manner
- Inform Account Manager of critical issues/updates affecting the relationship and partner with the Account Manager to resolve issues, when necessary
- Take the lead - both with the customer and internally - to resolve customer issues/problems and follow up to ensure the highest satisfaction
- Multilingual candidates preferred
- Strong software/technical support skills preferred
- Recognition and incentive programs
38
Customer Service Representatives Resume Examples & Samples
- Respond to provider/beneficiary telephone, written and walk-in inquiries
- Thoroughly understand CMS (Center for Medicare and Medicaid Services) and Medicare regulations
- Support and accept responsibility for Special Projects and assignments
- Contribute to a positive team based environment
- Consistent regular attendance is required
39
Customer Service Representatives Resume Examples & Samples
- Assess each reported AE for serious or non-serious classification as per FDA regulations
- Elevate serious reports appropriately to Customer Care Assistant III/Team Lead
- Elevate reports appropriately
- High school diploma or GED required, Associate or Bachelor's degree highly preferred
- Healthcare experience highly preferred
- Demonstrated organizational and time management skills
40
Customer Service Representatives Resume Examples & Samples
- Daily interaction/communication with management and sales will be required via email, phone, and in-person
- Interact with customers prior to and/or after time of order entry. Develop and maintain positive customer relations; coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner
- Responsible for providing support options, total resolution, and appeasement solutions to customers and Care Representatives. Standard issues include order status, order maintenance, financial transaction processing (credit cards, loans, leases and cash), billing inquires, returns and exchanges, tracking shipments as well as other post-sales activities and problem solving
- Enter Education customer purchase orders into SAP. Online fax correspondence may focus on resolving complex customer service and support issues. Work under aggressive time commitments. Responsible for communicating official positioning on company issues. Empowered to use judgment when balancing company and customer needs
- High school diploma/equivalent required
- Excellent data entry and customer service skills
- Flexibility and ability to prioritize tasks are essential. Experience in scheduling a plus
- Advanced judgment, negotiation and problem solving skills
- Outstanding follow-through and organizational ability
- Excellent relationship-building skills with other internal organizations
- Excellent attendance required
- Proficiency in SAP is preferred
41
Customer Service Representatives Resume Examples & Samples
- Ability to perform multiple tasks efficiently, type 30 WPM, and use Windows based computer programs
- Positive upbeat attitude, efficient, self-starter and problem solving
- Experience supporting customer via email and chat methods
- Fluency in Spanish
42
Customer Service Representatives Resume Examples & Samples
- Responsible for responding to and resolving various customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards
- Answers incoming calls and written requests for information from members or providers promptly and accurately
- Composes routine and non-routine correspondence to answer member inquiries that require a written response
- Coordinates with other departments to ensure timely and appropriate responses
- Expedites and resolves complex issues and makes claim adjustments
- Educates others on the company products, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process
43
Benefits Customer Service Representatives Resume Examples & Samples
- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
- Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities
- Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
- Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon
- Read and understand client’s plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member
- Maintain diplomacy and tact while dealing with upset or escalated callers
- Strong computer skills with the ability to navigate multiple software applications
- Working knowledge of health and welfare and/or defined benefit pension plans a plus
- Minimum 1-2 years’ experience in a customer service setting, at least 2-3 years is preferred
- Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word)
- Ability to type 35-40 WPM
- Ability to understand and follow oral and written instructions
- Must have excellent attendance and be punctual to work
44
Customer Service Representatives Resume Examples & Samples
- Processing routine to complex transactions on-line
- Researching and resolving routine to moderately complex problems and inquiries and referring difficult problems to more senior representatives
- Account maintenance, report generation, and project work
- A CSR spends nearly 80-85% of his/her time on the phone answering questions for internal Team Members. The remainder of the time is spent on learning and development opportunities. An excellent CSR will be able to handle 100-120 calls per day while maintaining a high level of customer satisfaction. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming bankers concerns which can include some escalated issues
45
Hiring for Customer Service Representatives Resume Examples & Samples
- Need to be computer savvy
- Will be working on Microsoft work dynamic software
- Will be dealing with customers
- Taking orders
- Quoting prices
- Working with logistics
- Scanning orders & inputting orders
- Provide cost of items
- Handling web orders
46
Customer Service Representatives Resume Examples & Samples
- Communicate effectively and professionally with customer via phone, email and live chat
- Investigate and answer customer inquiries regarding orders, returns, shipments & products
- Explain pricing and insurance benefits
- Place outbound telephone calls or compose outbound emails to follow-up with customers
- Partner with doctors to ensure prescriptions are valid
- Schedule eye exams for patients of doctors
- Excellent telephone techniques, includes using courteous language and proper grammar
- Ability to demonstrate empathy to the caller s situation
- Ability to negotiate win/win resolutions
- Ability to multi-task and prioritize handling of issues in a high stress/high pressure environment
- Ability to maintain composure when dealing with irate customers
- Proficient computer skills required
- 2 or more years Customer Service experience
- Knowledge in Basic Optics helpful
47
Customer Service Representatives Resume Examples & Samples
- Receive in bound calls from the customers of the financial institution
- Make outbound calls to the customers providing information and resolution to their queries and issues
- Provide excellent customer service to customers
- Manage business metrics like SLA's
- Assist manager in the preparation of reports as required for documentation to ensure adherence to policies and procedures
- Communicate effectively with the team
48
Customer Service Representatives Resume Examples & Samples
- Exemplary customer service skills to handle multiple tasks within our fast paced e-Service Center
- Strong computer skills including web navigation and knowledge of online shopping experience
- HS Diploma required; college education preferred
- Ability to express ideas and processes clearly both verbally and in writing; excellent command of grammar and spelling
- The desire to satisfy our customers promptly and further strengthen customer loyalty
- Strong attention to detail and a sense of urgency
- Can make logical conclusions, anticipates obstacles, and considers different approaches to the decision-making process
- Ability to make our customers happy; advocate for each and every customer you touch
- Flexibility, prepared to move and change quickly as business needs dictate
49
Customer Service Representatives Downtown Burlington Resume Examples & Samples
- Strong typing and computer skills
- Backgrounds in human services and healthcare strongly desired
- Experience working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner
50
Customer Service Representatives Resume Examples & Samples
- Taking reservations
- Answering customer inquires
- Clerical duties
- Inputting customer information
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Senior Customer Service Representatives Resume Examples & Samples
- Establish payment and budget arrangements and respond to all general customer service inquires
- Perform all duties and Responsibilities of the Associate CSR
- They must possess the ability to develop positive customer relations; anticipate, identify, respond to customer needs and facilitate customer loyalty
- They must have the ability to work independently to resolve customer concerns and problems, in accordance with the job description and training
- They must have the ability to work successfully in teams with co-workers
- Effective April 1 2008, the Company will have the discretion to disqualify applicants who are on a formal step under the Positive Discipline system for either Work Performance or Conduct. However, the Company will not disqualify any applicant who was on a formal level of Positive Discipline prior to the implementation of the new contract
- Must successfully pass PC Sim Assessment
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Multilingual Customer Service Representatives Resume Examples & Samples
- Identify research and resolve customer issues with the aim of first contact resolution
- Liaise effectively with other internal departments and external businesses in a professional manner as required
- Must be fluent, both written and verbal in English and FrenchOR GermanOR PortugueseOR Dutchlanguage
