Customer Service Desk Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the customer service desk job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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R Witting

Rosamond

Witting

94790 Will Village

Detroit

+1 (555) 449 5678

94790 Will Village

Detroit

Phone

p +1 (555) 449 5678

Experience Experience

New York, NY

Customer Service Help Desk

New York, NY

Lockman, Labadie and Pfeffer

New York, NY

Customer Service Help Desk

Provides support to call center and cyber agents and retail associates – answering questions, investigating and resolving issues for internal and external customers, building and maintaining confidence through correctly answering questions, offering suggestions and relaying information regarding policies and procedures
Handles escalated calls upon request and follows up on customer issues. Maintains a supervisory log for tracking purposes
Identifies and tracks questions/trends and communicates information to various internal partners
Meets and maintains department production standards
Provides support to call center and cyber agents and retail associates – answering questions, investigating and resolving issues for internal and external customers, building and maintaining confidence through correctly answering questions, offering suggestions and relaying information regarding policies and procedures. (50%)
Handles escalated calls upon request and follows up on customer issues. Maintains a supervisory log for tracking purposes. (20%)
Identifies and tracks questions/trends and communicates information to various internal partners. (10%)

Boston, MA

Help Desk / Customer Service Rep

Boston, MA

Blick, Haley and Boyer

Boston, MA

Help Desk / Customer Service Rep

Performing basic MAC orders
Check and respond to all voice mail notifications
Maintain good working relationship with team members as well as all JRI- A team members within our organization
Open Heat tickets for each call coming into the CSC
Provide all necessary information to next level support via positive hand - over. (Attachments, screen shots, and all material, which will facilitate troubleshooting.)
Escalate Severity Incidents / problems using in-house escalation tool (EAI)
Responsible for providing new scripts and/or fixes into the Heat Plus Knowledge (HPK) knowledge database to help increase the level of FCR -- 1st call resolution

present

Houston, TX

Cash Office / Customer Service Desk Associate

Houston, TX

Wilderman Group

present

Houston, TX

Cash Office / Customer Service Desk Associate

present

Accurately and efficiently completing all daily paperwork while adhering to company policies and procedures
Make storewide announcements over public address system
Accurately and efficiently complete all transactions and paperwork, adhering to all company policies & procedures
Provide customer service by completing customer requests and/or resolving issues in a timely manner
Performance of audits
Counting the safe
Register repair/ Answering questions related to the register

Education Education

Bachelor’s Degree

Loyola University Chicago

Bachelor’s Degree

Skills Skills

Living Who We Are values by caring about the well-being of every person, having high standards as a way of life, making a difference in the communities we serve, respecting and listening to others and making decisions that benefit our customers and company
Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
Recognize and seek opportunities for continuous learning to gain new understandings, skills and knowledge
Possess teamwork & diversity awareness by listening to others' points of view and recognizing and appreciating differences
Properly handle, prepare, transport and store products; ensuring food & human safety practices are strictly adhered to
Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions
Write and speak clearly, concisely and with tact in a variety of settings using effective communication skills; demonstrating empathy and respect for others at all times
Experience working as a cashier and operating a cash register
Write and speak clearly, concisely and with tact in a variety of settings
Able to problem solve, anticipating, analyzing, and identifying problems, responding quickly when situations arise and preventing problems when possible

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8 Customer Service Desk resume templates

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Rohq-esc-customer Service Desk-voice Support Resume Examples & Samples

Responds to queries/concerns via Phone/Email/Incident (mostly via Hotline, similar to that of a Contact Centre) regarding transactions processed in the Manila Center
Query handling will be handled majority via Hotline, similar to that of a Contact Centre
Ensures that queries and requests are processed within Service Level Agreement (SLA) to maintain customer satisfaction
Ensures that queries and requests are well documented, monitored and efficiently addressed by regularly updating the tickets logged
Coordinates with the Production Team for production-related requests and concerns raised by Citi stakeholders
Assists in the creation and execution of a consistent communication process
May be involved in projects/ad-hoc tasks related to the function of Service Delivery/Helpdesk Team
Foundation on customer relationship management
Impressive call-handling skills
Mandarin skills (preferred but not required)

Customer Service Help Desk Resume Examples & Samples

Provides support to call center and cyber agents and retail associates – answering questions, investigating and resolving issues for internal and external customers, building and maintaining confidence through correctly answering questions, offering suggestions and relaying information regarding policies and procedures
Handles escalated calls upon request and follows up on customer issues. Maintains a supervisory log for tracking purposes
Identifies and tracks questions/trends and communicates information to various internal partners
Meets and maintains department production standards
Perform other related duties as required or requested
Excellent oral and written communication skills. Confidence to communicate clearly and effectively, both written and verbal, to a varied audience that includes customers, store managers, vendors and internal Staples departments
Good problem-solving skills and decision-making abilities. Demonstrated ability to make quick decisions and negotiate for a win-win resolution of customer's problems. Able to collaborate with internal and external partners to ensure that each customer service inquiry is resolved efficiently
PC literate – will need to use a designated system for tracking, recording, and reporting trends and issues. Working knowledge of Microsoft Word and Outlook, and able to navigate multiple internet sites simultaneously
Strong organizational skills – must be capable of multi-tasking duties
Works independently with minimal supervision or direction. Highly motivated, dedicated and flexible, ability to adapt to a constantly evolving environment

Help Desk / Customer Service Rep Resume Examples & Samples

Open Heat tickets for each call coming into the CSC
Escalate calls to 2nd level in-house desktop technicians as well as our 3rd level support groups via positive hand over
Perform basic hardware, workstation and printer, repairs
Answer all helpdesk phone calls within 2 or 3 rings and /or SLA ( service level agreement)
Check and respond to all E-mail requests and/or notifications
Check and respond to all voice mail notifications

Customer Service Desk Agent With German Resume Examples & Samples

Handle all incoming helpdesk calls from the Client business and suppliers of a procurement system nature, being the prime contact for customer enquiries. Use Support Works for call managment providing users with estimated resolution timescales and escalate issues that cannot be reolved in line with defined procedures
Ensuring telephone accessiblitiy for the customers
To pick up the telephone promptly as a priority over all other activities
To answer incoming calls in the required time
To use standard greetings and to be maximum polite
To immediately inform the supervisor about the non functionality of the telephony system
Very good PC skills
Posting systems and processes, e-Invoicing
Working in small team
Flexible working hours
Role will not involve travel
Supports Client organisation, both on-shore and off-shore on AP issues and works witth Customer Relationship team

Advanced Convention Services Customer Service Desk Rep Resume Examples & Samples

Provides customer with a start to finish single point of contact. Assists with pre and post conference meetings on site with local and national Advanced Convention Services customer and hotel staff. Responds to customer inquiries, installation coordination, dispatch, billing, credit adjustments, service delivery status, invoicing, receipt requests, trouble call troubleshooting, trouble call dispatching and document request/faxing
Receives incoming calls and emails from hotel and convention customers (local and nationwide) for basic technical support. Diagnoses and resolves customer technical support issues in a professional and courteous manner and escalates issues to the next appropriate level when necessary. Ensures communications are answered and executed in a timely manner
Dispatches ACS technicians to the appropriate convention customer when applicable
Establishes effective, professional working relationships with co-workers, boundary partners, outside vendors and contractors

Order Clerk, Customer Service Desk Resume Examples & Samples

Receive incoming service requests via, phone, email, fax; classify priority with regards to contractual requirements to includes costs as it pertains to Firm Fixed Price, FFP, Corrective maintenance, CM, Preventative Maintenance, PM and minor and Indefinite Quantity, IQ, work; delegate or forward to proper internal or Government branches
Serve as action officer/liaison as it pertains to service calls, determine and notify emergency personnel if needed, dispatch emergency response team and; maintain up to the minute status reports on all requests from and for the military, the government and other contractors for all BOS contract involvement’s
Generate, manage and maintain preventative maintenance schedules for approx 3300 pieces of equipment and/or systems. Update, analyze and improve schedules utilizing man-hour availability, maintenance program requirements and equipment manual recommendations
Provide SPM (single platform MAXIMO) support to the government on a daily basis. This is a separate government required computer system. All annex 15 and locksmith work requests are submitted through this system. All logged requests must be updated throughout the day and status’s changed continuously for jobs to be sent to the field for status change order to ensure funding is properly authorized
Maintain the PWCB approval list to correlate with the updated SPM information
Acquire and decipher information from various entities to compile and prioritize daily schedules for specific BOS contract general maintenance workers. If workers unavailable, delegate schedule as needed to obtain customer satisfaction
Manage, maintain and submit daily required contract reports: PWCB, CBQ, and Hangar approval lists, contractor identified, projected workload, propane consumption, annex 15 daily list and the contract equipment table
Verify and record all personnel timecards against coinciding service work orders. Forward or withhold timecards pending required annotations such as signatures, changes or missing information (craft code, work order number, etc). Track down and obtain needed information, forward to payroll when all is correct
Track, record, update if needed and provide progress of service orders within the MAXIMO database and provide total cost details to quality control, facility history files and others as requested
Research, analyze and submit reports utilizing excel spreadsheets, to upper management and government entities based on noted criteria. Maintain data using MAXIMO computer system, to include O&M’s, warranties and maintenance actions (service calls) for all NAS Fallon facilities, equipment within the facility and utilities
Performs related duties as assigned, i.e. warranty information files, etc
Assists Work Control department as required

Customer Service Desk Associate Resume Examples & Samples

Promotes the use of the Sears Canada Card in each transaction, and utilizes all opportunities to open new accounts and promote related products (Mature Outlook, Family First etc)
Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others
A minimum of 3 months of previous work experience
Demonstrated problem-solving and analytical skills
Excellent technical skills

Customer Service Help Desk Administrator Resume Examples & Samples

Troubleshooting client problems
Communicating help desk questions to various program managers depending on the user need
Contributing to best practices within the firm regarding technology and our HR programs
Participant scheduling (approx. 40% of time)
Registering users on a virtual scheduler
Adding content to our website through an administration panel
Testing content
An exceptional client-service orientation
Strong multi-tasking and prioritizing skills
A willingness to jump in and learn quickly on the job
Attention to detail (testing and quality control of web materials are a critical component of the job)
Comfort with web environments and an appetite to learn and experiment (experience with html a plus)
Knowledge of Salesforce.com is not required but would be beneficial
A bachelor's degree is preferred
A minimum of 1-3 years of work experience

Front Desk Customer Service Resume Examples & Samples

Provide a friendly, welcoming experience by greeting guests as they enter the hotel. Welcome loyal guests and military members using the best practices outlined for each program. Ensure Elite guests receive the designated gift upon arrival
Promote the La Quinta Returns loyalty program to any non-enrolled guests. Accurately process enrollments for guests joining the program and correctly deposit points into eligible Returns accounts
Provide a warm and friendly experience to potential guests inquiring about hotel reservations by focusing on the guest’s need, asking for the sale, entering and confirming the reservation details, providing the cancellation policy and offering to enroll the guest in the Returns program
Provide guests with clear directions and recommendations for local points of interest including restaurants, shopping, local attractions, etc. Ensure guests are aware of available hotel services
Stock and restock breakfast items such as food, drink and supplies as necessary to ensure guests have a consistent selection of items which are displayed in an appealing, clean and organized manner consistent with company standards, food handling guidelines and regulations. Ensure eating area is clean and inviting at all times
Where applicable, assist guests with Bright Side Market purchases and accurately post charges to the guest folio
Previous hotel or customer service experience is preferred but not required
Excellent listening skills with the ability to accurately sense and respond to unspoken wants and needs of individuals
Proficiency to approach all encounters, regardless of the situation in an attentive, friendly, courteous and service-oriented manner
Must be able to work with and secure sensitive and/or confidential material and information
Strong independent judgment and decision-making skills are required to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedents, and adopt standard methods or practices to meet variations in facts and/or conditions
Must work well under pressure and remain calm during stressful situations
Must possess solid organizational skills with the ability to simultaneously prioritize multiple priorities and/or projects in a fast-paced environment

Customer Service / Service Desk Analyst Resume Examples & Samples

Background in Service Desk, Customer Service call centre or Service Management environment
Strong aptitude for technical concepts and an interest in emerging technologies
Ability to communicate with all levels of the organisation

Customer Service Help Desk Resume Examples & Samples

Provides support to call center and cyber agents and retail associates – answering questions, investigating and resolving issues for internal and external customers, building and maintaining confidence through correctly answering questions, offering suggestions and relaying information regarding policies and procedures. (50%)
Handles escalated calls upon request and follows up on customer issues. Maintains a supervisory log for tracking purposes. (20%)
Identifies and tracks questions/trends and communicates information to various internal partners. (10%)
Meets and maintains department production standards. (10%)
Perform other related duties as required or requested. (10%)
Solid Staples knowledge including AS400 system, ordering procedures, customer support procedures, retail procedures and all other applicable policies/procedures. Aptitude for understanding and utilizing a wide array of resources and policies
Negotiating Skills
Conflict Resolution
1 to 3 years (Customer Service and Contact Center experience)

Customer Service Desk Associate Resume Examples & Samples

Make storewide announcements over public address system
Handle layaway storage, maintain records, receive payments and release merchandise
Gift wrap customer’s purchases following company standards and procedures

Cash Office / Customer Service Desk Associate Resume Examples & Samples

Reconciliation of Cash Receipts
Counting the safe
Performance of audits
Accurately and efficiently completing all daily paperwork while adhering to company policies and procedures
Register repair/ Answering questions related to the register
Provide customer service by completing customer requests and/or resolving issues in a timely manner
Accurately and efficiently complete all transactions and paperwork, adhering to all company policies & procedures

Customer Service Desk Resume Examples & Samples

Candidates for this position must be able to close the department and work until 10pm
Follow Wegmans standards and acting in accordance with policies, asking a Team Leader about making exceptions to meet customer needs when appropriate and build relationships with customers to leave a lasting positive impression
Assist Front End departments as necessary, run a register to ensure customers are receiving incredible service and wait times during check out are minimized
Write and speak clearly, concisely and with tact in a variety of settings

Customer Service & Help Desk Representative Resume Examples & Samples

1+ year of customer service and/or sales experience; preferred call center environment
1+ year of experience with web hosting, broadband, and wireless connectivity including knowledge of both hardware and software applications, mobile, wireless, and streaming devices and operating systems
Excellent customer service skills are required for team members to be successful
Proficiency in Microsoft Office software required. Will train on internal specific company systems

Front Desk-customer Service Resume Examples & Samples

Responsible for Assisting Customers with Fueling Payments
Provide Hotel & Transportation Support
Friendly and Cheerful
Attention to Detail

Customer Service Desk Associate Resume Examples & Samples

Prior Retail experience preferred
Able to work nights when needed and at least every other weekend
Able to pass pre-employment drug screening and background checks

Customer Service Associate Help Desk Resume Examples & Samples

Field telephone inquiries while promoting organization and distribution practices
Working independently; Multi-task, field calls via phone, on-line, the radio from internal and external customers
Apply general knowledge of email and on-line correspondence to reply to customer requests generated on-line
Consistently adhere to all business and safety procedure guidelines
Maintain all logs and reporting documentation; attention to detail
Participate in cross-training as needed
Minimum of 1 year customer service related experience
Strong knowledge of computers and Microsoft Office programs, Outlook and Excel specifically
Call center or reception experience strongly preferred
Experience in Shipping and Receiving or Logistics a plus
Highly professional and polished demeanor

Customer Service Desk Analyst Resume Examples & Samples

Background in Service Desk, Customer Service and/or Service Management environments
Strong aptitude for technical concepts
Experience of working processes and call handling
Uses own initiative
Excellent interpersonal and customer service skills, written and verbal
Flexible to new technologies
Very good organisational skills and attention to detail
Smart and presentable
Ability to work effectively as a member of a team
Excellent timekeeper
Ideally have an understanding of ITIL and / or working knowledge of remedy
Willing to undergo security checks if successful

Catering Desk Customer Service Resume Examples & Samples

Answer telephones, greet walk-ins, take orders, and respond to customer inquiries while offering suggestions and solutions to meet their event needs
Provide information on events taking place in the Menu Development Kitchen, take reservations for these events, submit/confirm orders with all outside departments
Utilize catering brochures and other materials to up-sell packages and offer additional products/services
Catering/Banquet operation knowledge preferred

Customer Service Help Desk Resume Examples & Samples

Provides support to call center and cyber agents and retail associates – answering questions, investigating and resolving issues for internal and external customers, building and maintaining confidence through correctly answering questions, offering suggestions and relaying information regarding policies and procedures. 50%
Handles escalated calls upon request and follows up on customer issues. Maintains a supervisory log for tracking purposes. 20%
Identifies and tracks questions/trends and communicates information to various internal partners. 10%
Meets and maintains department production standards. 10%
Perform other related duties as required or requested. 10%
1 to 3 years (Retail and/or Contact Center)

Customer Service Front Desk Attendnant Resume Examples & Samples

Ensures customers receive outstanding service by providing prompt service, greeting and acknowledging every customer, providing accurate product and service information, and accurately answering all questions that may arise
Answers incoming phone calls, provide directions, promotes, registers, and collects all activity, program, concession, and rental fees
Receives and receipts daily transactions at cash registers. Prepares register reconciliation of monies received
Communicates customer requests to management
Maintains clean and orderly appearance of front desk/register area. Keeps supplies organized and stocked at all times
Verifies delivery slips. Stocks and stores new inventory
Provides immediate notification to supervisory staff of mechanical problems, personnel issues, customer concerns, and safety hazards

Help Desk / Customer Service Agent Resume Examples & Samples

Assist in maintaining the Customer Repair/Complaint file
Coordinate Repair/Return activities with customer
Review repair & return paperwork for accuracy
Price Billable Repair activity
Communicate repair estimates
Provide technical support to customers regarding technical questions or problems
Accurately update new data entry and maintain the Repair Department’s data base
Provide “Helpline” customer assistance via the telephone
1+ year previous help desk experience
Well developed oral, written and communication skills
Interpersonal skills to work effectively with others
Knowledge of PC’s and Microsoft suite programs
Take responsibility for customer satisfaction by providing courteous service with
Some Formal Basic Electricity/Electronic training. Military technician experience acceptable
Competitive pay

Customer Service Desk Associate Seasonnal Resume Examples & Samples

Respond to and resolve customer service problems promptly. Report repeated customer service issues/concerns to appropriate Lead or Manager
Maintain the area around the point-of-sale and the sales desk according to “Close New Everyday” standards. Support adjacent areas in sales floor coverage and merchandise replenishment as needed
Secondary school diplomaA minimum of 3 months of previous work experience

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