Customer Service Desk Cover Letter

I submit this application to express my sincere interest in the customer service desk position.

In the previous role, I was responsible for support in ticket handling of Microsoft office applications and 3rd party applications (including eAudIT and CLEAS) to meet all service level agreements for 2nd level Audit teams, and as an individual.

My experience is an excellent fit for the list of requirements in this job:

• Prioritise workload in order to ensure that Operational needs are met
• Establish themselves as a team player
• Previous experience of working within a call Centre environment would be preferred, however full training will be given
• A keen interest in IT and a decent working knowledge of computers and related technology
• History within a Customer Service environment and an excellent level of communication via phone and email
• To be able to learn quickly and calmly manage a workload within a high pressure environment
• Good knowledge of English and Polish languages
• Can adhere to and follow instructions given to by Team Lead or Manager

In response to your job posting for customer service desk, I am including this letter and my resume for your review.

Previously, I was responsible for documentation and ticketing systems such as Atlassian Jira, Atlassian Jira Service Desk, Atlassian Confluence, ServiceNow, and Microsoft Service Manger.

Please consider my qualifications and experience:

• Strong collaboration, problem solving and investigation skills
• Flexibility with work schedule to meet the needs of customer and the business
• Communicate professionally and empathetically with our customers, delivering and excellent customer service experience
• Basic App Application and Website Troubleshooting
• Strong knowledge of customer service desk processes and systems
• General knowledge of cash handling processes
• Collect customer information
• Assists in processing community A/P’s and A/R’s in an automated accounting system Catalyst and or MA

I would like to submit my application for the customer service desk opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for first level call resolution on multiple computer platforms (Microsoft Windows and UNIX applications).

Please consider my experience and qualifications for this position:

• Thorough understanding of Microsoft Windows operating systems, specifically Windows 7
• Experience troubleshooting and supporting hardware and software
• Experience troubleshooting and supporting Microsoft Office
• Experience troubleshooting and supporting Microsoft Outlook
• Strong knowledge of computer hardware either through building computers or troubleshooting hardware problems
• Basic understanding of server structures and Active Directory
• Basic understanding of network software, hardware and services
• Basic understanding of security protocols including authentication, permissions

I submit this application to express my sincere interest in the customer service desk position.

In the previous role, I was responsible for customer service and user support on Berney supported office equipment, computer applications, and software.

Please consider my qualifications and experience:

• Intermediate (MBO) level or equivalent in experience
• Some previous experience in an electronic equipment and planning environment is a pre
• Basic understanding of administrative and clerical procedures and systems
• Positive attitude towards internal and external customers
• Experience in a customer service role is preferred
• Experience of a Customer Services environment
• Incident and process understanding
• Knowledge of Microsoft Applications and good general computer skills

I am excited to be applying for the position of customer service desk. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.

My experience is an excellent fit for the list of requirements in this job:

• Scan & Clean malware on company computers
• Respond to the comments received by our global panel members via Ticketing – tickets can originate from email, social media, phone, mail, comment tracking software
• Provide support for the Service Desk as the single point of contact for the Customer’s operational team to log incidents, problems and service requests
• Issue driver supplies and keep inventory of needed items
• Provide drivers update on status of equipment and maintenance issues
• Communicate information regarding assignments with drivers
• Check out equipment and keys for drivers
• Other administrative duties for driver support desk