Service Desk Technician Cover Letter

I am excited to be applying for the position of service desk technician. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for troubleshooting support for desktops, laptops, tablets, Smartphones, iPhone or iOS device, Apple/Mac, Blackberries and emerging technologies.

Please consider my qualifications and experience:

• In depth knowledge of enterprise laptop and desktop hardware
• Knowledge of Mobility devices (Windows, Android & IPhone) along with Airwatch functionality
• White box testing experience including data validation using SQL
• Experience using test automation, test management and defect tracking tools
• Knowledge of software development lifecycle and software testing methodologies
• Document all Service activity and system maintenance documentation in CA Service Desk Manager
• Experience working in an enterprise level environment preferred
• Solid working knowledge of Microsoft Office/Windows applications, SharePoint and/or Active Directory

Please consider me for the service desk technician opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for executive Support for Windows and Apple client platforms for all Dow Jones Executives.

Please consider my experience and qualifications for this position:

• Any experience with PC hardware repairs or upgrades helpful
• A+ certification helpful
• Knowledge of basic computer hardware, including MAC and PC hardware, printers, scanner, computer peripherals, mobile devices (ios & android)
• Experience with desktop and server operating systems, including Win 7 and 8.1, O365 and Mac OS
• Extensive application support written on C#, .NET, and Java software tools
• Working knowledge of a range of diagnostic utilities, including Desktop Security Products, Registry, Repair, ipconfig
• Experience with desktop and server operating systems, including VMWARE and parallels
• Familiarity with the fundamental principles of ITIL, striving to improve efficiency and achieve predictable and maintainable service levels that align with the needs of the organization

In response to your job posting for service desk technician, I am including this letter and my resume for your review.

In my previous role, I was responsible for knowledge and support for Windows, Mac OSX, iOS and Android operating systems and platforms.

Please consider my experience and qualifications for this position:

• Previous experience using an incident and/or knowledge management system and processes
• A+ Certification or similar
• Assist in updating and maintaining current documentation used by IT staff for troubleshooting
• Flexibility to sometimes work a weekend shift
• Help monitor equipment inventory, and order stock as needed
• Identify and act on opportunities for process improvements, and assists in developing appropriate processes
• Contribute to company knowledgebase to aid in future troubleshooting
• As needed, provide support of infrastructure projects as defined by the principle team members and management

I submit this application to express my sincere interest in the service desk technician position.

Previously, I was responsible for tier I/II support of hardware and software problems on Windows and Mac platforms.

Please consider my qualifications and experience:

• Experience or knowledge of KACE, Solarwinds, PRTG, GOMEZ, Service Now or other monitoring solutions preferred
• Experience using ERP, trouble-ticketing and service management systems preferred
• Knowledge creation within Knowledge Management tools
• HDI Help Desk Certification preferred
• MCSA Windows 7 or Windows 8 Certification preferred
• Microsoft Service Center Operations Manager experience preferred
• Extensive application support experience with Microsoft suite of products
• ITIL Foundations certification or experience with ITIL service operations preferred

In response to your job posting for service desk technician, I am including this letter and my resume for your review.

Previously, I was responsible for end user support for the Desktop Computing Environment including various Apple hardware and software platforms and LAN based services.

Please consider my qualifications and experience:

• Knowledge of a second language (French)
• Experience or knowledge of Mac / Apple platforms
• Strong knowledge of PC and MAC based systems (desktops and laptops) and related hardware (printers, scanners)
• Proficiency in installing and supporting various types of PC software, hardware and peripherals
• Self-motivated, with good analytical and problem-solving organization
• Provide courteous, professional, and timely response to maintain a high level of customer satisfaction
• Working knowledge of Backup Exec, Symantec Ghost
• Good at e-mail correspondence and phone etiquette