Customer Service Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the customer service job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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R Haley

Rosendo

Haley

25621 Joseph Haven

San Francisco

+1 (555) 458 4668

25621 Joseph Haven

San Francisco

Phone

p +1 (555) 458 4668

Experience Experience

Dallas, TX

Customer Service

Dallas, TX

Gerhold, Kris and Spencer

Dallas, TX

Customer Service

Establish working relationship and consistent communication with Business Unit management team (active member of Business Unit steering/leadership team)
Develop and maintain knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures
Work directly with the supply chain network to provide seamless execution of delivery to the client
You will work closely with a mentor who will provide you with feedback and assist you with your questions
Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations
Provides day to day management of established customers including quote creation through order processing, including, but not limited to
Perform other duties as assigned by management

Houston, TX

Customer Service Account Manager

Houston, TX

Kreiger-Dibbert

Houston, TX

Customer Service Account Manager

Manage projects with customers on products and services in order to drive improvements and create value for the business
10%: Reviews Case Management and works within the Case Metrics team as assigned. Conducts and documents Owner check in conversations as assigned
Identify account process improvement opportunities, with functional experts, and present them to senior management with recommendations
Support high visibility customer engagement teams, Program Management reviews, rate readiness reviews etc., as
Provide order status to agent/customer on all open orders
Reviewing all surveys, photos, making sure all information is accurate for the Rebate Team to create an ROI / quote to the customer
Answering phone calls from customers/electricians and assist with resolving their issues

present

Chicago, IL

Team Leader Customer Service

Chicago, IL

Keebler, Trantow and Huel

present

Chicago, IL

Team Leader Customer Service

present

Create and maintain a performance-driven culture by applying our Performance Management process
Training and development of staff. Motivation, leadership for a team and developing future leaders. . Conducting performance appraisal for the team
Work with other team leader and manager to improve supply chain efficiencies
Preparing and undertaking bi-yearly and annual staff reviews establishing improvement goals and objectives
Administer annual reviews and performance improvement plans
Working closely and proactively with other department managers and supervisors to streamline processes upstream and downstream from Customer Service
Work with team to develop strong relationships with sales, logistics and other departments

Education Education

Bachelor’s Degree in Business Administration

Webster University

Bachelor’s Degree in Business Administration

Skills Skills

Comfort working in a fast-paced, high-volume office setting with great attention to detail with 100% quality
Excellent organisational, analytical and attention to detail skills with the ability to handle multiple queries at one time
Ability to communicate effectively and professionally with Small Business owners/professionals
Pleasant telephone voice/manner, clear speaking voice, good command of the English language, good listening skills, sense of urgency and ability to prioritize
Strong attention to detail and quality documentation
Quick learner: ability to ramp up quickly and act on feedback constructively
Comfortable knowledge and proven navigation of basic computer applications/software such as internet browsers and Microsoft Office
-Ability to maintain a high level of professionalism
Proficient knowledge of MS Office applications
Computer skills: basic knowledge of Microsoft Office

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Division Leader Customer Service Cebu Resume Examples & Samples

Knowledge of professional discipline and applies knowledge to influence decisions
Minimum of five years management experience strongly preferred
Minimum of 10 years of experience in BPO/Contact Centers preferrably in Banking & Financial Business

Supv-customer Service Resume Examples & Samples

Graduate with a Commerce / Accounting / Finance background preferred with MBA
5 years job related experience, preferably in the mutual fund or financial services industry with overall experience of minimum 10 yrs
Quality Tools like six sigma, lean
Knowledge of the Indian mutual funds industry and regulations involved therein (SEBI and AMFI guidelines)

Credit Card Customer Service Division Leader Resume Examples & Samples

Develop and lead team of front line managers
Strong knowledge interpreting and analyzing data
Minimum offive years management experience strongly preferred

Customer Service Application Adminstrator Resume Examples & Samples

Adminstration of channels within the Consumer and Enterprise Global Customer Service Contact Centers, WFM, agent screensharing and recording while ensuring systems are fully operational and meeting current needs
Ensure all contact routes (telephony, IVR, chat, email, voicemail) are efficiently flowing from start to finish
Maintain routing rules for all channels (telephony, IVR, chat, email). This includes working with 3rd parties to ensure appropriate recordings of telephone messages, etc. across all channels
Will be expected to be available to provide support on an as needed when basis when there are outages. This can include nights and weekends
Manages and tracks Change Request or Repair Requests for updates to production support flows or fixes
Supports the Self-Service sites with prioritization of enhancements and fixes, testing, functionality designs, production build support, task management and promotional campaigns to drive traffic to the sites
Participates in UAT initiatives, conducts ongoing adhoc tests and performance monitoring of our channels within the Contact Centers and Self-Service sites
Work with Technical development team to implement changes and enhancements to existing tools and applications
Research and participates in ad-hoc projects associated with channels, Self-service and the Infrastructure group
Provide necessary assistance/feedback to ensure timely completion
Keep manager informed of key issues and developments
May require project management
Review channel system(s) and Self-Service sites for future enhancements of content/function to improve usability and user experience
Travel 10/20%
Assist CS Information Analyst with reporting inquires

Customer Service & Experience Supervisor Resume Examples & Samples

Perform to department Key Performance Indicators (KPIs) used for planning, monitoring and appraising department production results; coaching employees; initiating, coordinating, and enforcing policies and procedures
Complete daily production review by making sure work assignment is evenhanded; accomplishing work results; establishing priorities based on regulatory timelines; resolving escalations
Submit weekly status reports to Manager or VP of Customer Service and Experience
Maintain compliance with established policies and procedures, and create and revise procedures that result from regulatory changes, including but not limited to, analyzing operating practices, forms of control and personnel requirements
Review and respond to internal and external audit findings. Perform regularly scheduled and ad-hoc quality assurance testing on the team production
Manage and oversee the work of Customer Service or Customer Experience Analysts, and support personnel as needed. Resolve personnel problems by investigating issues; identifying solutions; recommended action
Contribute to the team effort by accomplishing related results as needed
Special projects as assigned by Management
Working knowledge of the requirements imposed under the Consumer Financial Protection Bureau
Exceptional oral and written communication skills are required
Must be a self-starter with the ability to work well under pressure with little supervision
Knowledge of Federal and State collection regulation preferred
Ability to identify areas of improvement and develop performance improvement plans

Manager, Call Centre & Customer Service Resume Examples & Samples

Represents the Holt Renfrew eCommerce business unit to provide overall guidance to the Call Centre site manager in regards to overall Call Centre operations
Assists in developing and administering Call Centre policies and written standard operating procedures (SOPs); prepares training manuals and other materials as needed
Provides assistance to the Call Centre site manager in problem resolution
Gathers and analyzes performance data and prepares reports for management regarding Call Centre activities, trends, problem areas and training needs
Monitors Call Centre activities to ensure services are provided to customers on a timely basis and quality control standards are met; assists in securing and maintaining service level agreements (SLAs)
Reviews reports for calls, chat and email responses and works with Call Centre site manager to resolve any issues
Monitors status of all active requests, revises priority status as needed; follows up on all service requests to ensure customer satisfaction; coordinates and confers with assigned staff on progress and changes in schedule / status
Provides hands on troubleshooting as required; confers with team members to research solutions to problems
Assist to develop and maintain fulfillment procedures for 3rd party warehouse and ship from store
Build productive working relationships with and act as liaison between call centre and fulfillment
Seek areas to improve operational efficiencies through a strong understanding of business processes and trends
Performs related duties as may be required
5 years of experience in luxury customer service
Experience in a luxury retail environment or related industry
Experience with omni channel customer service
Requires an Associate’s Degree in Management or equivalent level of experience
Considerable knowledge of Call Centre operations and procedures
Excellent skills in customer service and communications
Computer literate with good working knowledge on Microsoft Office (Excel, Word, PowerPoint)
Ability to work with mathematical concepts such as fractions, percentages, ratios and proportions to practical situations
Good communication and negotiation skills
Demonstrated analytical skills, including financial analysis and quality tools
Ability to travel to 3rd party call centre as required by Operations Director
All candidates for positions at Holt Renfrew are expected to

Customer Service / Infotel Agent Resume Examples & Samples

Act as a resource person for store employees by responding to all operational
Issues, as well as their queries
Produce and communicate comprehensive documentation with regards to store activities
Handle and respond to a high volume of store calls in a timely manner
Increase the understanding and implementation of company policies and procedures,
As well as support and manage the changes when they occur
Provide answers and solutions to customers’ questions and complaints (telephone, email, letters) while respecting company policies and procedures
Produce bi-weekly reports of incoming calls in an attempt to identify improvement opportunities
2 years + of relevant experience working for a retail company, ideally in the fashion industry
Excellent written and interpersonal communication skills in both official languages
Strong organizational and priority management skills
Autonomous and resourceful
Analytical and thorough
Able to take initiatives and make decisions within a short timeframe
Strong computer skills – Intermediate Excel

Customer Service Ambassador Resume Examples & Samples

Manage the repair process from beginning to end to insure increased client follow-up and timely resolution of issues
Assist with the location and processing of charge send merchandise
Respond to transfer inquiries in a timely manner
Process incoming telephone calls in a timely and effective manner and insure accurate message taking and distribution
Facilitate the client refreshment program
Assist Boutique Management and Sales Associates with the selling process as needed
Assist in the timely and accurate completion of cycle counts
Assist in the timely and accurate resolution of all negative on hand issues
Assist in the timely monitoring of client holds and paid merchandise
Assist in the trunk show reserve receipts process in a timely and effective manner
Support Shipping and Receiving by assisting in the process as needed
Assist in operational sales support to the sales associates
Participate in the opening and closing functions of the boutique
Support the Client Experience by consistently elevating the level of service
Process all repair paperwork in a timely and accurate manner
Maintain thorough and accurate repair log
Maintain consistent follow up with NJ Warehouse on repair statuses
Maintain consistent follow up with clients regarding the status of their repair
Understanding of client service standards in a luxury retail environment

E-commerce Customer Service Supervisor Resume Examples & Samples

Manage E-Commerce order fulfillment from sales order creation to shipment
Supervise performance and effectiveness of outsourced B2C Customer Service team – Sitel Portugal
Proactively manage and timely resolve order delivery, payment issues, product returns and refunds
Owns the issues escalated from Sitel in the issue tracker document, making sure all issues are timely resolved
Responsible for tracking, reporting and improving customer engagement/satisfaction metrics such as NPS, FCR, Customer Satisfaction, Calls offered vs answered and others
Proactively manage and work across TOMS departments to resolve customer service issues, including mis-shipments and quality issues. Communicate resolution to the appropriate stakeholders
Monitor returns process performance and collaborate with the Logistics to drive improvements
Work closely with key stakeholders, manage B2C Customer Service performance, quality and costs. Collaboratively establish Key Performance Indicators (KPIs) and ensure KPI targets are achieved
Conduct sales and returns analysis to understand trend and opportunities for improvement. Communicate findings and recommendations
Knowledge of systems: SAP, Sales Force, ATG CSC is a big advantage
Proven experience with working with a 3rd part CS center and preferably setting up a CS department for the end consumer
Proven experience with B2C
Demonstrated skill in business planning
Excellent English written and verbal communication skills. 2nd or 3rd language skills are preferable
Strong problem-solving, analytical and collaborative skills
Ability to communicate with all levels of management in a professional manner
Strong project management, organizational and analytical skills; ability to work effectively under time constraints and deliver results by critical deadlines
Multi-task on projects with the ability to prioritize projects in a fast-paced environment
Intermediate knowledge of MS Excel, MS PowerPoint and MS Access required
Strong analytical and problem solving skills. Ability to synthesize data into comprehensive reports for all levels of staff
Capable of working in a fluid working environment
Minimum of 5 years’ experience in footwear or apparel industry, with 3 years of management experience
B.A./B.S. in business or technical area required. Advanced degree desirable
Successful track record of working with upper management

Phl-customer Service Resume Examples & Samples

Ability to influence internal and external business partners
Participates in development of goals and execution of strategy
Execution of control initiatives
Expert experience using Windows Operating Systems and Microsoft Office tools
Experience in a large department or group within an Operations function strongly preferred

Customer Service Resume Examples & Samples

Minimum 2 years of sales and customer service experience (financial services, call center, retail, etc.)
Experience working in a fast-paced, goal oriented and team based structured environment
High School Diploma, GED or relevant work experience required

Administrator, Customer Service Management Resume Examples & Samples

Main point of contact for all employees in processing claims
Maintain and accurate, up-to-date database of Disability, Leave of Absence and Parental Leaves. Also ensuring that the HRBPs and Department Managers are updated on the status on all claims
Research and resolve employee issues and answer inquiries
Work with Disability Claims, Leave of Absence Claims and Parental Leave Requests
Provide scheduled, periodic and ad hoc reports and analysis of data to Customer Service Managers and HRBPs
Identify and escalate priority issues as necessary to Customer Service Manager and / or HRBPs
Partner with the Disability Administrator and provide them with information regarding employee leaves. This may include reaching out to the Department Managers and/or HRBPs
Complete State Form pertaining to employees that are out on a leave of absence
Uploading daily excel report into the database
Review and prepare all checks received from the Disability Administrator for processing by Accounting
Minimum 2 years of experience
Travel required 5 % of the time
General knowledge of benefits with working knowledge of disability preferred
Experience working in a service capacity that required supporting "clients" in resolving issues and solving problems

Customer Service Salesteam Manager Resume Examples & Samples

Coaching/leadership/Management experience
Strong verbal and written communication skills with demonstrated ability to lead and drive performance
Ability to manage and deliver constructive and actionable feedback
Skills to develop and drive consistent reporting and performance enablement tools and processes for support segment and willingness to share amongst peers
Capability to establish and sustain trusting working relationships and be viewed by peers as a valuable partner
Exceptional time management skills and ability to handle multiple priorities concurrently
Understanding of Consumer Deposit products is highly desired
Flexible to constant change
Flexible to schedule change (with adequate notice) including working within site hours of operation
1+ year current management or supervisory role
Product knowledge: Deposit services

Coordinator, Call Centre & Customer Service Resume Examples & Samples

Directly lead issues and requests from a Customer Service perspective
Directly lead building content to new technology tool from a Customer Service perspective
Drive daily scorecard with vendor partner and updates Director and Manager of Operations daily
Support and lead new offering implementations where necessary (i.e. chat, IVR, SMS)
Collaborate with organizational staff to ensure on-time and efficient launch, steady state
Identify process improvement opportunities for the launch process
Work with the Customer Service and OO PMO groups to provide regular updates to project plans and performance against milestones
Communicate with departmental representatives and client management regarding project status
Provide and share best practices with manager as part of policy definition
Establish and maintain strong customer relationships with internal and external customers
Monitor and enforce the SLA’s and SOW metrics with vendor partner
Performs other incidental and related duties as required and assigned
Bachelor’s Degree in related field or equivalent training and/or work experience
Prior call center and/or customer service environment work experience
Prior experience working on project teams with clear deliverables and deadlines
Ability to utilize contact center technology
Ability to work independently, multi-task and manage multiple projects at once
Working knowledge of Microsoft Office products in addition to Email and Internet
Inspire with Service
Own it with Pride
Earn lasting Relationships

Middle Market Customer Service Manager Resume Examples & Samples

Minimum of four years proven and progressive middle market customer service and operational experience or equivalent
Bachelors degree in business, related field or equivalent experience
Well-developed communications, decision-making, customer service and organizational skills
Experience with general time management principles and ability to effectively schedule and prioritize daily routines as well as specific task completion
Knowledge of commercial middle market products, services and policies as well as regulations impacting activities, credit processes and pertinent systems
Proven ability to respond to changing circumstances
Please note the shift for this role is 11am-8pm for West Coast coverage**

Customer Service Transition Manager Resume Examples & Samples

Monitor service line performance including daily management of the front line telephony/transactions SLA
Recommend new initiatives for service enhancements and driving the achievements of excellent customer service standards
Problem analysis and identification of immediate issues and identifying and implementing practical solutions
Produce ad-hoc reports on demand for the HR Services
Make recommendations to the Senior Management team, regarding the resource required enabling Service Point to meet SLA’s
Maintain and build excellent working relationships with key stakeholders to gain service feedback and to understand future business requirements
High level of analytical thinking: research skills/Information gathering
Experience of managing and motivating teams
Effective communication skills using a variety of styles to suit the situation
Fast decision taking in the varying environment
Adaptability to undertake multiple pieces of work
High level of organizational awareness and understanding of how customer service can be maximized through the exploitation of service desk and knowledge management principles
Detailed knowledge of HR Operations processes and infrastructure
Fluent English language, German or Portuguese will be as advantage

Customer Service Temp Resume Examples & Samples

Strong verbal and written comprehension
Strong sense of professionalism
Maintain proper conduct with customers and accounts
Eager to increase knowledge and efficient ways to better serve the customer service department
Bilingual Spanish/ English proffered
Willingness to put in extra time of own free will
Overall industry knowledge and understanding
1+ years preferred customer service experience
Ability to prioritize
Ability to identify and solve problems
Ability to communicate needs to accounts and customers

Customer Service Intermediate Analyst Resume Examples & Samples

At least 5 to 7 years of banking experience in managing Client Service or Operations teams, preferably in Transaction Services and/or Corporate Banking
Experience in managing a team of 10 to 20 people
Experience in managing client service functions to large client base
Experience in working in a matrix organization
Track record in process improvements, project leadership, and people management
Strong Customer and Goals Orientation
Strong Leadership
Strong Adaptability / Flexibility skills
Good Analysis / Judgment
Good Team Player with Management Abilities
Influence colleagues in achieving business results

O&t-customer Service Manager, Citiphone Resume Examples & Samples

Supervise the team by defining and setting priorities, providing support/direction and dealing with administrative issues as needed
Gather and analyze metrics to benchmark the team workload/performance and identify common trends
Prepare and deliver monthly performance reviews for direct reports
Manage manpower staffing, expense priorities & recommending and implementing changes to business processes to ensure higher efficiency
Motivate and engage the team to meet targets & productivity numbers outlined by business on customer service standards
Handle customer complaints and implement positive actions to resolve conflict in order to maintain the relationship with the customer
Responsible for motivating & providing continuous feedback, coaching and delivering correction action for the team so as to improve and maintain high quality customer standards
Train and develop team members on operational procedures/troubleshooting techniques to effectively align team capabilities with current and future business needs
Identify individual talent and retain within the business by identifying career development opportunities and learning experiences
Conduct interviews and assessing prospective applicants and matching them with vacancies in the department
Recognize and reward officers on a regular basis, using both formal and informal channels
Manage projects as assigned for process improvement
You should possess excellent interpersonal and communication skills with good command of written and spoken in one and other spoken language to liaise with different speaking clients
You should be service-oriented and able to work under pressure, sales driven, a good team player with commitment and initiative, mature, self-motivated, patient, well organized, meticulous and analytical
Candidate should be prepared to work shift hours, weekend and public holidays
Candidates with at least a Polytechnic diploma and 4-5 years experience in a service related industry are preferred

Vans Customer Service Supervisor Resume Examples & Samples

Assist in recruiting and hiring new customer service representatives. Responsible for training new hires and identifying additional training needs for each assigned team
Provide timely performance reviews to direct reports using the VF Talent Management process
Attend weekly supervisor meeting. Prepare and facilitate weekly communication with CSR's in team
Manage the order base for assigned territory; including cancel date management; incompletion log errors; QA issues; VAS issues; releases to the Distribution Center, etc
Manage ad hoc operations projects/tasks as required among cross-functional Outdoor Coalition groups, including sample orders, NP revision projects. 7. Take overflow calls and escalated calls. Monitor daily phone reports
Assist members of the customer service management team in supervisory duties as needed
Maintains professional and technical knowledge by attending workshops; reviewing professional publications; networking; participating in professional associations
Contributes to the team effort by completing related results as needed. Performs these and other duties as assigned

SVP Customer Service Group Manager Resume Examples & Samples

BS/BA degree or equivalent work experience, MBA preferred
Minimum of 5 years management experience, with 10+ years business experience
Minimum 5 years people management experience; preferably managing exempt employees in a high producing environment
Demonstrated successful track record managing large, strategic cross-business/cross-functional teams
Strong relationship management skills coupled with a true 'partner' mindset/approach to key business partners
Proven ability to coordinate and manage across business segments and technology disciplines
Able to promote a culture of collaboration and teamwork across functional and organizational boundaries to optimize business results and encourage the overall growth of Citi Cards
Ability to devise strategies and translate strategic objectives into tactical execution plans
Excellent communication, presentation and influencing skills; an ability to create support and buy-in across a wide range of stakeholders
Strong leadership/influence capabilities, proven ability to drive decisions making to achieve end objectives
Excellent analytical and organizational skills
Excellent execution and mobilization skills
Excellent critical thinking and problem solving skills
High degree of proficiency with Microsoft Project, Excel, Word, PowerPoint, Outlook, etc

Customer Service Resume Examples & Samples

Advanced experience researching and resolving customer issues
Critical thinker and ability to make independent judgment
Minimum of two years of customer interaction or customer support experience strongly preferred, either by phone or face to face
Previous negotiation skills strongly preferred
Must be willing to work in an environment that requires 100% phone-based customer interaction Proficiency with advanced computer functions including MS Office suite strongly preferred

Customer Service Represnetative Resume Examples & Samples

1 year of cash handling or customer service experience
Ability to develop customer relationships
Ability to make sound transactional decisions to ensure policies and directives are met
Ability to accurately understand and respond appropriately when interacting with customers, co-workers and management
Ability to take responsibility for personal performance and development

Customer Service Internship Resume Examples & Samples

Support the Customer Service Manager in ensuring regularity, quality and timing of actions required to manage the order from its collection during sales campaigns through the delivery of goods using the organization-internal mainframe systems
Provide customer service support answering customer inquiries/issuing communications as required
Communicate with internal departments in order to meet customer expectations
Support the Customer Service Manager in order to contribute to the development and execution of the activities planned to reach turnover targets

Customer Service Represantative Resume Examples & Samples

To attend to inbound phone calls pertaining to customer queries and transactions professionally
To ensure that all Inquiries are followed up and closed
To arrange NTB business by calling prospect customers using the database or leads that has been passed on to the department
To generate Credit Card and Loan leads by cross selling and building a network of contacts

Customer Service Resume Examples & Samples

Candidate must possess at least Bachelor's degree, any field
Minimum 1 year of customer service experience in Banking
You should be service-oriented and able to work under pressure, sales driven, a good team player with commitment and initiative, mature, self-motivated, patient, well organized, meticulous, and analytical

Customer Service Co-manager Resume Examples & Samples

Management of customer service center operations including staffing and scheduling
Development of customer service agents including informal feedback and coaching and formal reviews
Hiring and training of new customer service agents
Review and implement department policies
Monitoring performance of customer service team to KPI’s and taking corrective action when necessary
Identify areas for improvement and propose a plan for improvement
Resolution of escalated issues
Representing Customer Service on special projects
Bachelor's degree required
3-4 years of proven leadership and management experience of a customer service team required
5+ years of experience required, preferably in a call center environment
Retail E-commerce experience is a plus
Fashion knowledge preferred

Director of Claims & Customer Service Resume Examples & Samples

Planning, organizing and managing Customer Service and Claims functions
Working “on the floor” and coaching team leaders/area managers in the supervision of Medical/Pharmacy and Claims Customer Service Agent activities
Driving performance by ensuring all employees are trained and work is completed in accurate timely manner and meets company and contract standards
Monitoring and tracking individual, team and call center performance against established productivity and quality metrics, including regular audits assessing department performance
Monitoring phone calls to observe agent demeanor, technical accuracy, and conformity to HIPAA, URAC and Company standards
Monitoring work queues, prioritizing incoming authorizations and effectively delegating tasks to team leaders/area managers to ensure company standards and contract obligations are met
Handling complex customer issues escalated by agents and team leads
Participating in daily, weekly and ad hoc cross-functional meetings to discuss and resolve operational and technical issues
Overseeing day-to-day claims operations, including claims evaluation, adjudication and customer service in accordance with contract and Company quality and production standards
Reviewing Claim audits for completeness, accuracy of information and compliance with the organization’s policies, standards and procedures
Conducting regular Customer Service Agent audits to ensure accuracy and timeliness consistent with company and or client standards
Recommending changes to workflow, procedures or policies and ensuring that all Customer Service and Claims employees are fully informed, understand and implement changes
Identifying, leading, developing and organizing training, re-training and cross-training of team members and new employees as appropriate and in coordination Human Resources and IT Project Managers
Preparing and presenting a variety of management reports, including explanation of variances, significant trends, and recommendations for change or resolution
Ensuring service compliance with client performance guarantees, and regulatory or accreditation standards
Participating in sales presentations, demonstrations, and new client implementations as needed, to ensure smooth and timely transition of new business
Following and ensuring team follows HIPAA and URAC protocols when discussing or accessing protected health information
7+ years of Customer Service supervisory experience managing and training a Claims and Customer Service unit with a healthcare payor, delegated vendor, or TPA, supervising a team of agents
Bachelor’s Degree in a business-related subject or equivalent experience
Strong performance management and productivity optimization skills, including reporting, analysis and recommendations
Strong technology background interfacing with IT personnel. MS Office and database knowledge
Knowledge of DRG/ICD-9, NDC/GPI, CPT/HCPCS, and RVU coding
Working knowledge of current commercial health insurance product options, including HMO, PPO, EPO, high deductible plans, copay/coinsurance variations, and HRA’s/HSA’s
Expertise in claims adjudication, including interface with payors with or without delegation, eligibility and benefit determination, and member copay/coinsurance allowances
Working knowledge of electronic commerce, including EDI submission and payment of provider claims, EDI submission to payors, EFT, transmission of forms, and web portal interface for providers and members
Thorough HIPAA knowledge
Knowledge of NCQA Guidelines, URAC Accreditation and Utilization Management
Experience with pharmacy benefit management, disease management, care management or the pharmaceutical industry
Previous experience with telecommunications in a call center environment

Director of Customer Service Resume Examples & Samples

7+ years of customer service experience
2+ years of experience in a managed care setting
Experience in a call center, strongly preferred
Exceptional organizational, time management and computer skills
Knowledge of MSO business procedures and benefit and fee schedule interpretation

German Customer Service / Admin Resume Examples & Samples

Maintenance of product and supplier database
Preparing daily, weekly and monthly reports for internal departments and our international counterparts in Germany
Managing incoming calls and emails ensuring they are dealt with in an efficient and professional manner
Communicating and liaising with departments
Preperation of document
Assisting line manager and team members with ad hoc administration duties and projects

German Customer Service / Admin Resume Examples & Samples

Coordinating and liaising with departments and operating units in resolving day-to-day administrative and operational problems
Perpetration of documents
Files management and archiving

Customer Service Web Chat Supervisor Resume Examples & Samples

Assist with design sessions to enable chat tools (building rules and service levels)
Regularly coach team members with respect to their performance and help them reach defined service level targets
Responsible for the delivery of support within the defined service levels
Monitor agent interactions with customers to assess adherence to procedures and quality of support delivered
Troubleshoot customer problems, identify trends and escalate issues to Operations Manager when necessary
Attend training's, coaching, feedback sessions and meetings as required by the team deliverables
Perform adhoc tasks as required by the business to support new product launches and/or promotions
Experienced in mobilizing a support team in an eCommerce company
Experienced in leading/supervising a support team in an eCommerce company
Experienced in support roles for eCommerce platform
Experience with Sales Force Live Agent or similar technology
Ability to build team KPI’s for chat success measures and SLA’s
Comfortable with both inbound and outbound contacts via chat, email and phones
Excellent oral and written communication including critical reading skills
Ability to manage a team split across different shifts
Experienced in determining objectives and setting goals for the team members
Experienced in providing constructive feedback and monitoring progress of the team
Ability to chat with multiple customers simultaneously without compromising service to any individual customer
Ability to diagnosis problems and assess alternative solution
Strong decision making abilities
Comfortable with the basics of different personal and mobile computing technologies
Ability to respond to customer contacts received through email, chat, phones and social media within the defined service levels
Candidate should actively participate in social media activities like blogging, community development and management, social bookmarking, commenting, etc... Candidate should have knowledge in social media tools and techniques

E-commerce Customer Service Representitive Resume Examples & Samples

Main point of contact for day-to-day customer inquiries and concerns for Joie.com, CurrentElliott.com and EquipmentFR.com
Handle incoming customer calls and emails and communicate promptly to inquiries concerning customer orders, returns, refunds, technical help, stock search, general inquiries and more
Update customer service log with all incoming calls and emails and code. Distribute a monthly report with key findings
Process all customer returns and ensure refunds are given in a timely manner
Maximize cross sales opportunities in all email and phone correspondence by suggesting related products to original inquiries, as well as alternatives to sold out requests
Ensure efficiency in processes and share ideas to improve methods
Other responsibilities as needed
Ability to provide excellent customer service
Strong multi-tasking skills
Minimum 1 year experience in a Customer Service role
Fashion or retail industry experience a plus
Proficient in Microsoft applications (Word, Outlook, Excel, PowerPoint)
Microsoft GP and Magento experience a plus
This position’s hours will depend on the call volume and will eventually change to include Saturday hours when needed. At the time of hire, the hours will be

Planner Customer Service Resume Examples & Samples

Be responsible for providing customer service to a group of clients across instruments and implants, replenishment and investment
Deliver effective and efficient Customer Service, working with business partners to ensure world-class customer service levels and supply chain performance
Timely & Accurate order entry of sales orders
Expediting backorders and backlogs
Coordination of priority allocations to customers
Managing orders and maintaining customer data within the sales order system
Resolving sales, delivery, or technical issues promptly and accurately
Deliver effective and efficient Planning
Ensure the timely placement of PO's in support of automatic daily replenishment, planned kit requirements and supplemental order processes
Expedite past PO's, maintain PO dates and resolve PO discrepancies
Work with warehouse to manage stock queries
Investigate and root-cause critical supply issues and communicate and provide updates on resolution dates
Inventory management in line with agreed GSC targets and processes - taking actions to minimize excess inventory, including managing inventory repatriation and approving in market returns
Set and regularly review inventory and ROP levels
Drive for continuous improvements to enhance service and implement lean process improvements
Lead market service reviews and performance analysis with a view to improving service. Represent market supply needs & challenges within the Sales & Operations Planning process
Proactively manage KPI's, including LIFR, Backorder metrics and ad-hoc process improvement metrics

Customer Service Manager MME Resume Examples & Samples

The role holder will operate within the Bank’s risk and operational guidelines and is responsible for ensuring that organisational standards are maintained and that the Banks policies and procedures are adhered to throughout the CSU / CBC in order to mitigate risk
Knowledge of the Bank’s structures, products and services
Appreciation of the changing economic, social and governmental environment in the US
Motivated to develop skills and capabilities
Possess interpersonal skills

Customer Service Resume Examples & Samples

Direct liaison between the returns department, customer service, and our customers
Coordinate and follow up with other departments to ensure problem resolution, and work together with other Customer Service team members to promote an environment of customer satisfaction
Calling and emailing our customers in regards to returned items that do not fall within our return policy guidelines
Provide feedback with, and help to create, systems and procedures for rejected returns processes
Follow up on all written correspondence and escalate to Customer Service Manager as necessary
Process and organize returned to sender parcels
Keep current with all new policy and procedures
Type 50+ words per minute

MYS Ctsm Pg-customer Service Intermediate Analyst Resume Examples & Samples

1 - 3 years in banking, client interaction / servicing or operations, preferably in transaction services and/or corporate banking
Strong customer orientation
Good team player
Working knolwdge of Microsoft office products

Loan Operations Customer Service Supervisor Resume Examples & Samples

Ensures bank and department procedures are followed and quality standards are met
Coordinates and directs the daily operations of a loan operations unit
Assigns work and determines workflow
Manages nonexempt staff
Takes necessary measures to protect the integrity of Regions in the event a loan becomes a serious credit risk and Regions has to take legal action against the borrower
Identifies, designs and implements process improvements to increase department efficiency
Has the responsibility for hiring, discipline, coaching and counseling of associates
Ensures staff is properly trained and adheres to policies and procedures

Customer Service Rep-policy Owner Services Resume Examples & Samples

Takes an active role in creating an environment of innovation, collaboration, transparency, accountability and trust
Review incoming forms and correspondence, legal documents, policyowner files and reports to proceed with appropriate processing
Meet the department’s production standards for measuring the quality and quantity of work processed
Communicate and correspond with agents or policy owner/insureds to obtain supplemental information or to explain legal requirements in accordance to company regulations, state laws, and NASD, or SEC regulations, as required
Refer issues involving risk to supervisor or legal for evaluation
Follow-up on administrative requirements

Coordinator, Customer Service Resume Examples & Samples

Act as a liaison between the customer and internal departments in order to provide feedback of trending customer facing issues and system problems
Provide information on product, stock availability, delivery information, and returns
Respond to customer inquiries and complaints in a timely manner
Monitor customer’s open order status to identify potential problems and provide the appropriate analyses and reporting
Monitor order fulfillment process including the resolution of customer issues, late deliveries, pricing issues, identifying EDI exceptions/problems, etc
Identify and address issues to ensure on-time delivery of customer’s orders. Work with other departments to identify improvement opportunities
Resolve customer claims for orders/billings discrepancies/returns and process price protection adjustments
Assist e-Commerce department with D2C Customer Service support
Other special projects/duties as required
Customer service-oriented attitude
Ability to manage multiple projects and juggling various priorities
Ability to work independently and be a team player
Computer literacy and proficient using MS Word, Excel, and Outlook preferred
2-4 years of experience in customer service
Proficient in MS Excel, MS Outlook, Internet savvy

Customer Service Resume Examples & Samples

Basic Computer skills (in programs such as MS Word & Excel). Bilingual/Spanish
Strong organizational skills and ability to multitask
Ability to work with limited supervision and strong initiative

Customer Service Resume Examples & Samples

Answer phone throughout the day using phone scripts
Enter new customers into database
Schedule work orders and surveys
Make outbound calls to generate service work
Review, sort, and apply payments to work orders
Cash applications
Process customer refunds
Invoice material and billing orders
Enter and sell club memberships
Apply reoccurring monthly charges for Club Memberships
Resolve accounts with negative balances
Log and track sale information in Sales Book
Make collection calls
Submit gift orders to installation customers
Assistant dispatcher
Setup financing for customers
Apply finance charges to overdue accounts
Generate statements for accounts with outstanding balances
Add finance charges for credit card payments over $1000.00
Strong computer and typingskills
Normal Weekday Work Hours – 8:00AM to 5:00PM

Assisant Manager of Customer Service Resume Examples & Samples

Coaching and Staff Development
Understands both front and back end of eCommerce shopping
Holds a high aptitude for learning new technology, and is comfortable driving the learning experience and/or instructing new people
Ability to effectively manage time and prioritize short term tasks and responsibilities, often multi-tasking throughout shift
Ability to influence co-workers to follow his/her lead and example
Demonstrates superior stress management skills; serves as a calming influence in “crises”
Willing and eager learner
Two to five years management experience in Customer Service-related job preferably in eCommerce and/or a retail environment
Completed High School with some college experience or equivalent

Benefits Delivery & Customer Service Manager Resume Examples & Samples

Oversee operations of outsourced vendors including review of training materials, setup of plan/administrative technical changes, operations and project work, carrier eligibility reporting and billing, payroll files, 401k matching calculations, and all other plan operations work
Work closely with co-located internal HR call center as well as external vendor call centers
Manage internal customer service function (for escalations) and monitor/measure customer service of our outsourced benefit administration vendors to meet or exceed service standards
Maintain and manage toward department budget (staffing as well as vendor costs)
Determine/oversee implementation of required system changes for all U.S. benefits programs; both ongoing support as well as significant events, such as Annual Enrollment, to account for various changes required due to design enhancements, regulatory requirements and customer improvements; review and approve specs developed as part of changes
Continually work toward process improvements and efficiencies
Maintain an exceptional control environment
Build and develop a staff of 10+ professionals
Oversee/conduct User Acceptance testing as needed across our various administrative and other benefit vendors
Review various participant facing communications, making sure they are accurate and clearly understandable and appropriately reflect operational components of our plans
Manage administrative vendors including request for proposal processes, implementations and ongoing operations/financials to improve customer experience, operational excellence and financial results
Perform various reconciliations to make sure operational vendors are properly accounting for benefits they provide to our participants
Oversee production of various ad hoc queries to support departmental needs
Oversee testing of various internal websites including My Health, me@JPMC, My Rewards, etc. to determine that benefits data is properly reflected
Lead and project manage special projects, as needed
Minimum 5-7 years in corporate benefits or benefits consulting/administration
Must have experience working in a strategic, analytical or metric driven position
Superior analytical and problem-solving skills, with a high level of attention to detail
Strong risk management and control skills
Ability to multi-task, work independently, meet deadlines, and manage multiple deliverables
Strong verbal and written communication skills, with strong customer focus
Knowledge of benefit plan rules and provisions, preferably both qualified plans and healthcare/insurance
Solid knowledge of standard desktop applications: MS Office, Powerpoint, Excel
Strong project management skills with a commitment to continuous improvement
Managerial experience required
Ideal to have large firm experience (25,000 plus employees)

Analyst Customer Service Resume Examples & Samples

Ability to work with cross functional team & stakeholder management
Channelizing calls to alternate servicing channels
User journey testing of alternate channels to ensure error free environment
Ensure timely completion and delivery of cross functional projects
IVR & Alternate Channel upgradation basis understanding and customer's feedback
Impact analysis of Alternate Servicing Channels
Constant supervision to ensure smooth functioning of alternate channels and error free environment
Share recommendations for process improvement basis understanding of the system
Graduate, Min 3-4 years of customer interaction experience
Wing to wing knowledge of the Servicing model - Detailed understanding of Credit card operations - Strong Communication & presentation skills - Requires good knowledge of MS office , working with complex data

Customer Service Fulfillment Analyst, Oculus Resume Examples & Samples

You'll assist the Customer Service Lead in designing an effective, long- term support strategy that will deliver top-tier customer support to developers and consumers of Oculus products and services
You’ll collaborate with Logistics team in managing relationships with all distribution centers to uphold the standards of Oculus Customer Support. Immediate Activities
Oversee day to day shipping information to liaise effectively with the daily operations of Oculus Support agents
Monitor all distribution and fulfillment center activities critical to the time sensitive communications linked to successful final mile solutions
Analyze all distribution and fulfillment center data, ensure its integrity and alert the Customer Support and Logistics teams to errors or discrepancies that could disrupt operations or influence customer experience
Be accountable for all aspects of order processing, shipping, returns management

Customer Service Resume Examples & Samples

Customer Service Call Center experience or claim’s examining experience required whether from examining or answering calls related to claims
Strong math skills
Good analytical, organizational and decisions-making skills
Ability to follow policies, procedures and regulations
Good interpersonal and communication skills
Ability to work in a “team oriented” environment
Sitting for extended period of time, eye strain from extended use of computer, dealing with difficult/angry customers, meeting deadlines and production requirements

Auction Upper Block Clerk / Customer Service Resume Examples & Samples

Provide assistance to auctioneer with monitor operation, information verification and bid review
Perform other job related duties as assigned by supervisor
Ability to remain focused and composed in fast paced sale day environment
6 months to 1 year clerical experience
Office and/or customer service work experience

Customer Service Resume Examples & Samples

Verify invoices for accuracy, appropriate bid amount, correct buyer information, etc
Resolve sales price discrepancies or refer to supervisor as appropriate
Offer post sale inspection (PSI) services to buyer and coordinate initiation of PIS process
Process 'IF' sales
Obtain required signatures and distribute documentation for sold vehicles
Effective communications, problem solving and organizational skills
6 months to 1 year clerical, office and/or customer service work experience preferred

Customer Service / Auction Block Clerk Resume Examples & Samples

Verify invoices for accuracy, appropriate bid amount, correct buyer information, ect
Resolve sale price discrepancies or refer to supervisor where appropriate
Offer post-sale inspection (PSI) service to buyer and coordinate initiation of PSI process
Process "IF" sales
Record lane and Simulcast bid amounts and enter customer related data in computer system
Process bills of sale as required
Notify supervisor of customer or system issues in support of efficient resolution and continuation of sale
Observe all applicable safety and health procedures
Perform other duties as assigned by supervisor
Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights
Work with auctioneer to verify system information accurately represents vehicle
Verify vehicle run order to ensure appropriate vehicle is being keyed and sold
Operate monitor, work with auctioneer to review Simulcast bids
Provide arbitration and other vehicle announcements to support auctioneer
Pick up and distribute bills of sale to the front office, when needed
Notify manager or supervisor of customer issues or concerns or systems issues to ensure speedy resolution and continuation of the sale
Visibly demonstrate safety commitment by following all safety and health procedures
High School Diploma or equivalent required
Effective communication skills required
Problem-solving and organizational skills
Ability to remain focused and composed during fast-paced sale-day activities
Regularly required to stand, walk, reach, talk and hear
6 months - 1 year of clerical, office, and/or customer service work experience preferred
Including ten-key and computer data entry

Customer Service Concierge Resume Examples & Samples

Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary
Coordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles
Review vehicles in sale line up, locate missing vehicles, and work with account
Minimum of one (1) year of experience in an office environment
Minimum of one (1) year of experience working in customer service
One (1) year of call center customer service or telemarketing
1-3 years auction experience or 2-4 years dealership experience
Must be skilled at managing multiple projects and deadlines
Must be service oriented
Medium strength; must have the ability to lift up to 25 pounds
Stooping, bending, twisting, climbing stairs, pushing pulling, walking
Ability to sit or stand for prolonged periods of time
Ability to perform repetitive data entry tasks, manual dexterity

Customer Service Coord Resume Examples & Samples

Deliver end to end support including answering phone calls, responding to emails, performing order data entry, troubleshooting, service issue resolution and account information maintenance, while educating Dealers and Sales about the ExportTrader products, processes, and systems
A CSC must provide responsive, timely telephone and email support to Customers, Sales and other internal teams
He/she needs to keep the Dealer and/or Sales informed of the status of open issues and provide updates as needed
He/she needs to facilitate communications, as requested by Sales and work with them to identify, document and follow any exceptions to the standard process
2-3 years of customer service experience or the equivalent
Strong communication and interaction skills (written and oral)
Effective and competent office management and organization skills
Previous experience with customer-service, account management, or Business to Business focus
Proven technical and internet skills and especially proficient in Microsoft Office and Outlook
Proven record of multi-tasking and prioritizing competing demands
Self-motivated , directed and detail oriented
A passion for high quality customer service preferred
College degree preferred

Customer Service Tools & Solutions Domain Specialist Resume Examples & Samples

Assists in the development of requirements, performs configuration within tool and researches issues and shares timely, accurate resolution with, or escalates to, Domain Consultant/ or Domain Manager
Supports implementations using project methodology in order to meet key deliverables and adheres to standardization and best practices
Maintains issue logs and communicates timely resolution
Participates in troubleshooting issues
Provides status for areas of responsibilities
Provides feedback and input to appropriate product feature sets, best practices, implementation methodologies, process documents, artifacts, and future product enhancements
Provides post-live date support and transitions team to ongoing
Conducts functional testing for client environments, enhancements and system changes
Participates in thecombined product / delivery team meetings representing business needs

Customer Service Workforce Lead Resume Examples & Samples

Management of Workforce Operations Managers (WOM) which will encompass coaching, leveraging team talent, providing performance feedback, development of staff
Technical expertise in Genesys Workforce Management software package
Strong leadership skills and experience managing multiple managers across several locations globally
Oversee day-to-day operations of each call center ensuring KPIs are being met (including SL, occupancy, AHT and adherence)
Works with CS Events Management team to implement operations strategies for each location
Assist CS Leadership with creation of budget, and ongoing management of budgets
Project management of local and national workstreams
Develop strategies to increase efficiencies within CS
Effectively manage resource shortage/surplus across local location and work with National Operations Team to assist across Enterprise
Liaison to local telephony/VoiceCom to ensure most efficient routing practices are in place
Liaison with Learning Support for new hire classes
Liaison with IE for event management, forecasting strategies, and team analytics
Actively integrates with offshore Workforce Operations team to provide direction and development of operational resources
Develop appropriate contingency plans for location and work with national team on contingency plans and actively manage plans when invoked
Support the business through all business continuity events including planning, communication, documentation, response, and process improvements
Develop and institutionalize SOPs for WOM function
Effectively consult and influence change on client teams by utilizing operational results to work with client teams to implement operational improvements
Be an active participant in the Workforce Operations Manager team to ensure efficiency and consistency across locations

Demandware & Customer Service Program Director Resume Examples & Samples

Architect, build , and optimize e-Commerce features such as internal search, product promotions, personalization, landing page templates, etc
Build and lead a customer service organization with strong focus on customer satisfaction and fraud prevention
Deep data, XML and integration experience on 3 or more e-commerce re-platforms
Hands On Demandware Experience
3+ years of experience integrating third-party OMS, CRM and 3PLs, integrating branded content sites, and using Demandware’s NetGenesis platform to implement brand agencies’ creative designs
Full integration ownership, strong understanding of ERP, OMS, WMS, PLM and e-commerce systems
Maintenance of online and off-line (retail store) inventory
Architect and develop data warehouse/management system to report key KPIs and allow for executive insights
Oversee all software development, including content management system and e-Commerce platforms
Work closely with developers to build UAT and code deploys protocols
Identify and develop new site features and functionalities to ensure cutting edge technology and industry leadership
Bachelor's degree (BA/BS) in Business, Computer Science, Information Systems or related field preferred
8-12 years of overall experience, with at least 3 years of experience with Demandware
Experience in traditional retail is a must have. This position is unique in that we want the program management to come from an individual who has worked traditional retail positions and transitioned into E-commerce
Ability to collaborate with internal and 3rd party technical teams to achieve desired Ecommerce website functionality
Able to work in a dynamic environment with proven experience working collaboratively across many functions and levels within a distributed international organization
Requires highly effective communication skills, both verbal and written
Strong independent decision making, organizational, planning and problem-solving skills
Strategic planning capabilities. Demonstrates ability to develop solutions to complex technical and business process problems
Ability to generate innovative insights from metrics analysis, communicate results effectively, and work with business partners in developing and implementing new programs to drive actionable results
Deep experience with Demandware is required

Customer Service Rep-team Resume Examples & Samples

Develop and maintain positive relationships with account personnel and internal partners such as sales representatives and co-workers in the customer service department to grow specific soccer and team account business and ensure adidas policies and programs are administered correctly
Respond to customer relation inquires received, following company polices, procedures and programs
Make follow up inquires on pending orders
Provide assistance and support to all Sales and Marketing representatives and to the management and employees of both the production facility and the distribution centre
Issue return authorizations as per company policies and procedures
Other duties as assigned by the Sales Administration Manager
Good organizational and time management skills
Fast and accurate keyboarding skills
SAP experience, an asset
College diploma or equivalent related experience

Customer Service Manager MME Resume Examples & Samples

Commercial banking knowledge
A record of successful accomplishment in providing consistently outstanding customer service
Language requirements (based on local needs)
Proven track record in a client focused environment
Proven record of delivery within challenging timescales
Minimum of five years proven and progressive experience in the Commercial or Corporate Banking environment
Stakeholder management (External & Internal)
Good verbal and written communication skills at all levels
Excellent planning, organization and time management abilities
Ability to be flexible, manage priorities whilst remaining calm under pressure
Receptive to change
Positive ‘can do’ attitude and an ability to take ownership of tasks through to completion
Drive and resilience
Ability to work collaboratively and independently when required
Ability to have difficult conversations
Conflict management
Ability and willingness to pick-up commercial banking
Diligence in formal written communication

Customer Service Exec Resume Examples & Samples

Ensure all opportunities for retention and cross-selling are identified and maximized
Strong ability to overcome objections and enthusiastically resolve customers'' concerns while consistently providing superior levels of customer service
Actively seek out opportunities for self-improvement, keeping up with new product trainings and process knowledge

Customer Service Rep Major Accounts Resume Examples & Samples

Excellent problem-solving, analytical and collaborative skills; Ability to synthesize data into comprehensive reports for all levels of staff
Minimum of 3 years experience in footwear or apparel industry. Specialty and Department Store experience a plus
SAP, AFS preferred
B.A./B.S. in business or technical area desirable
Experience leading change

Customer Service Resume Examples & Samples

Operate in a full service environment to resolve complex and expansive set of customer inquiries across multiple systems
Navigate multiple systems and service customers across platforms; which, adds complexity to the positions scope
Maintain detailed knowledge of a subset of product and service offerings to customers
Strong problem solving skills, the ability to multitask andmake quick, effective decisions
Must utilize exceptional judgment to solve the dispute in a manner that delights the customer while minimizing operating loss/liability through interpretation and adherence to Association rules/regulations

Customer Service Co-ordinator Resume Examples & Samples

Influence sales by negotiating prices and offering solutions to specifications, promoting features and benefits to help your team achieve their sales targets
Proactively build your knowledge of products and their application
Build, strengthen and maintain effective customer relationships (by telephone, emails and visits) gathering market and customer information which can be used to help achieve additional sales
Update and maintain all project, quote and customer information on CRM
Escalate disputes or ongoing issues to senior team members to ensure their timely and successful resolution
Closely liaise with other company departments to ensure customer expectations are met and exceeded in terms of quality, service and timescale
Regularly review the systems within your area of responsibility to identify areas for improvement opportunities

Customer Service Resume Examples & Samples

Ability to empathize, listen and create astonishing customer experiences
Take inbound calls from our customers with a focus on building rapport
Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
Utilize tone/enthusiasm to provide energy into the customer interaction that will drive sales and customer satisfaction
Responsible for promoting sales and upsells – offer alternatives, and close sales while maintaining rapport with customers
Receptive to coaching and eager to implement developmental suggestions for improving performance
Remain highly engaged in a team environment through team chat (instant messaging) and use of email
Meet all key performance indicators - Contacts per Hour (CPH), Quality and Schedule Compliance
Maintain a quiet remote work environment free of background noise
Assist with other duties as assigned
Must have a high school diploma or GED equivalent
Strong PC skills to include: Internet, Microsoft Windows, Outlook and IM
Strong organizational, detail orientation and follow through skills
Computer and headset compatible with Cornerstone Brands specifications
Standard Analog Phone Service from a local phone company or bundled service from your internet provider

Customer Service Portuguese Resume Examples & Samples

Typically 1 year experience in a customer service role
Intermediate English Level
Solid understanding of local legal compliance isues
Strong teamwork skills
Advanced time management skills

Customer Service Delivery Manager Resume Examples & Samples

Manage 3rd party vendor(s) and take responsibility for delivery of operational metrics including Customer Satisfaction, Revenue uplift and Product Adoption
Define strategies and implement and manage programs of activity (sales & service) to achieve quarterly goals
Act as key contributor and part of Customer Services leadership team for North America delivering cohesive and coordinated customer engagement and market development strategies
Develop and implement best practices for your services programs ensuring our team is always up to date with the most effective advertiser solutions
Drive operational improvements, share best practices, and implement scalable solutions to business challenges
Manage capacity planning - both number and skill - to accommodate forecasted number of partner touch points
Proven track record of influencing and collaborating with cross-functional groups to produce meaningful results and proven ability to build strong working relationships inside and outside of Facebook
Execute projects involving quantitative analysis, industry research and strategy development

Retail Customer Service Outfitter Resume Examples & Samples

Handling Customer returns
Handling Customer exchanges
Running a Computerized Retail register system in a high volume environment
Handling Customer concerns

TCF Bank Loan Operations Customer Service Hiring Event Resume Examples & Samples

High school graduate or G.E.D
9 months customer service experience
Demonstrated professional communication and organizational skills and ability to prioritize work
Basic math skills, PC Keyboarding, and Office Calculator experience
Health, life, and disability insurance
Employee stock purchase plan with 401(k) company match
Paid time off
Personal development opportunities
Discounted bus pass

Customer Service / Dialer Agent Resume Examples & Samples

Perform all activities related to collecting amounts due on auto loans
Handle approximately 100 calls daily (outbound and inbound) to borrowers
Provide all Gateway One Lending & Finance customers with an exceptional customer service experience, consistent with the Company’s values of honesty and integrity
Move from customer service calls to collections calls seamlessly, while maintaining a positive and appropriate attitude with all customers
Comply with Gateway One Lending & Finance’s policies, procedures and practices as well as all state and federal regulations
Resolve delinquent status by securing acceptable repayment arrangements
Offer suggestions on how to meet financial obligation and determine a plan of resolution
Accurately and professionally document systems with details of current contacts and subsequent results
Meet and/or exceed monthly collection goals
Call Center experience required
2+ years’ collections experience preferred
Auto Finance experience preferred
Familiarity with banking and lending terminology
Ability to adapt to the needs, attitudes, and tones of borrowers calling for a variety of reasons in rapid succession
Ability to discuss and explain complicated issues regarding customer accounts, such as contract terms and payment arrangements, with customers and management
Ability to multitask in a high-energy and fast-paced work environment
Ability to maintain a positive attitude and calm demeanor when working with difficult customers
Flexibility to work over 40 hours, including nights and weekends when needed
Effective communication, negotiation, problem solving, and persuasion skills
Motivated and detail oriented
Bilingual skills preferred (not required)

Customer Service Rep-lien Release Resume Examples & Samples

Performs research to manage various reports, duplicate lien releases, reconciling general ledgers and exception items
Has general knowledge of the Retail DDA and savings systems
Process payoffs on the servicing and payoff systems, ensuring lien releases are completed accurately and timely
Prepares legal documents, submitting to appropriate party within designated time frames
Supports the Consumer Loan Collection Department by researching and analyzing problems related to loan payoffs
Capable of interpreting a customer’s requests and needs, redirecting calls to the appropriate area of the bank when necessary (i.e. for TCFMC or Commercial loans)
PC Keyboarding and Office Calculator experience needed
May require fluency in a foreign language
12+ months customer service experience

Associate / Executive Customer Service Resume Examples & Samples

Desired- 0 - 2 years of experience in Customer Services- in a customer facing role
Graduate in Any Discipline
Proficient in English and Hindi
Strong Communication skills
Working in teams
Proactive approach
Negotiation and persuasive skills

MYS Ctsm JB Customer Service Manager Resume Examples & Samples

High-level of listening and comprehension skills
Able to probe for required information from customer
Strong in customer service skills
A team player with commitment and initiative, service-oriented, able to work under pressure, matured, motivated, meticulous and analytical and able to multitask

Tmag Customer Service Rep-montreal Contract Resume Examples & Samples

Ensure all order management procedures, policies and timelines are followed and enforced and proactively noting any inefficiency, challenges or issues to stakeholders. This includes timely and accurate order entry, accuracy of product information, stock availability, pricing, terms, routing and any other specialty handling services
Provide assistance and support to internal partners including Sales, Marketing, Account Planning, Distribution & Logistics teams relating to order processing
Attend and participate in any Department Meetings, Product Knowledge or Technical Training Sessions as required
Assist and support with key reports, special projects and sales initiatives within the customer service team
Experience in managing customer and internal partner relationships

Working Student EKA Customer Service Temp Months Resume Examples & Samples

Sales Order Entry (preorder, reorder, contracts, call-offs, offprice, RSM, SMU)
VAS- and booking-in data management (VAS= Value added service: labelling & packaging)
Order confirmations
Order book management of warehouse- and direct shipment orders (check allocation, delivery dates, prioritize orders)
Support the Returns & Claims Team
Projects (internal processes, CoE, SCM, Warehouses etc.)
Open minded, very good interpersonal and communication skills
Willing to learn and develop own skills
Student of Business Management / Administration

Customer Service Account Manager Resume Examples & Samples

Build and maintain effective working relationships with both Telco Partners and internal departments
Monitor and analyze inventory and sales data and make informed decisions and commitments as a result
Ensure that the interests of the business are represented during account communications
Work, on own initiative, to gather and disseminate information needed to make decisions and drive the business, to both internal departments and external customers
Hold regular Business Operations calls and Business Reviews with each Telco Partner to reach a collaborative forecast & ensure compliance to contractual Ts & Cs
Monitor specific Key Performance Indicators
Manage execution of the Order Flow Process with Telcos, from Demand Forecasting through to Delivery, to ensure optimal customer service levels are attained
Ensure adherence of the Telco's Contractual requirements, and work to gain a thorough understanding of Legal, VAT & Tax Compliance requirements
Identify account process improvement opportunities, with functional experts, and present them to senior management with recommendations
Lead & facilitate forums to represent the Telco's demand requirements/strategies to senior internal stakeholders
Understand the Telco's entire supply chain model
Bachelor degree in Business, Maths or Engineering ideally. Candidates from a Finance background will also be considered
3-5 years experience in the field of Operations & Supply Chain, preferably in the FMCG/Electronics industry
Post graduate qualification in CPIM, IBF, CIMA or CAT would be an advantage
Knowledge of ERP systems / SAP knowledge with strong analytical skills
Prior experience in product planning, production control, inventory management, or production/manufacturing operations

RBG Regional Customer Service Manager Resume Examples & Samples

Takes a visible role in the operational and sales activities of all branches within the region
Works with branch CSMs to balance operational controls and customer service in order to minimize risk to the Bank
Manages and tracks the potential operating losses and operating losses for the region. Reviews operating loss charge-offs. Identifies loss trends and provides training as appropriate
Assists Regional Manager in planning process of region's budget/goals
Participates on committees, task force, etc
3+ years as a Customer Service Manager
Written and verbal communication skills

Customer Service Manager BB Resume Examples & Samples

Against an increasing competitive backdrop, the Business Banking segment of CMB seeks to grow value, through the acquisition of quality customers, retention of quality customers and by improving the average return per customer. It is known that customers who generate international product income streams are more valuable to the bank
The Group has a strategic objective to be the ‘Leading International Business’ which builds on our global network, recognizes the increasing globalization of the world’s economy and the increased value of international customers. Our group capabilities, coupled with our understanding of local markets and cultures worldwide, help us deliver innovative solutions to our clients
In conjunction with the RM, the jobholder will be expected to ensure the maintenance of a business culture in the Area

CIB Ops-customer Service Custody Resume Examples & Samples

Oral & Written Communication both in Japanese and English
Ablity to follow guidlines
Ablity to handle multi tasks
Judgment & reasoning skills
Change menagement/Project management
Global Custody business
Trust Bank Operations
Asset Management back office
Business level of oral & written communication both in Japanese and English is required

Claims / Customer Service Resume Examples & Samples

Processing of customer claims
Making sure all claims are processed in compliance with regulation
Administration duties in regard to claims
Manager customer communications
Develop and maintain excellent relationships both internally and with customers
You must have native level French
Be able to meet targets
Be able to work in a team environment
Proven experience in a similar position

Customer Service Temp Opportunites Resume Examples & Samples

Provide excellent end to end customer service to own account(s)
Develop strong relationships in order to provide excellent service delivery to account managers and customers
Work with sales managers and customer to generate additional business opportunities
Display a positive attitude and use knowledge to support customer satisfaction & offer alternative solutions. (eg switch selling, next day delivery, suitable bookings etc). Own the customer contact and ensure conclusion reached to mutual benefit
Adhere to all internal SLA’s
GCSE or equivalent level of education – Maths and English
Excellent organizational, planning & communication skills

Analyst Mfg Customer Service Resume Examples & Samples

Communications
Facilities
General

Team Leader Customer Service Resume Examples & Samples

Assist and coach direct reports in resolving complex or high priority service issues, or respond to and resolve such issues directly, as necessary
Manage direct report workload and provide guidance in prioritizing work to meet or exceed all accuracy, transaction processing, and call quality metrics and standards
Participate in and provide subject matter expertise on cross-functional projects and/or process improvement teams that have implications to the customer service area
2+ years direct or indirect leadership experience (i.e. such as coaching)
Strong working knowledge of customer service processes and policies
Strong organizational, motivational and communication skills, including the ability to explain complex issues in a clear understandable manner
The ability to effectively multi task is a huge plus

Customer Service Knowledge Specialist Resume Examples & Samples

Answer and process incoming calls, emails and correspondence from CSRs in a supportive, empowering and innovative manner, meeting all Service Level Agreement (SLA) expectations
Refers Tier I representative through the appropriate escalations to CSR II or leadership as necessary when additional assistance is required for resolution
Use judgment to find creative solutions to assist the CSR in providing resolution to customer issues that fall outside the normal guidelines
Ability to accept increased decision making authority in creating solutions for customers while supporting the CSR
Identify trends in knowledge gaps and lift those up to leadership to provide additional education or content to support the Call Center
Gather, aggregate, organize and publish content required to support the various platforms within the customer service organization
Coordinate efforts of multiple content contributors to ensure content is accurate and updated as appropriate
Work autonomously to resolve the majority of customer issues without management intervention
Work with all call center staff in a professional & collaborative manner
Meet Key Performance Indicator (KPI) expectations (Productivity and Quality)
Ability to act as a role model and subject matter expert on systems, processes, policies and procedures
Ability to establish a relationship with CSRs to create magical service recovery and customer retention
Proficient with multi-tasking, prioritizing and managing time effectively
Ability to work independently with a high degree of accuracy – natural self-starter

Customer Service Rep-madison Ave & nd Street Branch Resume Examples & Samples

Promptly and effectively resolve moderately complex product or service issues by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem
Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
Perform follow-up and research tasks to ensure problem resolution
Proactively educate customers on using available access channels (i.e. ATM, Online and Telephone Banking) and act as the subject matter expert for the branch
Contributes to team effort achieve branch scorecard goals by accomplishing related results as needed
Ability to clearly communicate both verbally and in writing
Strong listening and interpersonal skills
Proven detail orientation and problem solving skills

Customer Service Coordinators Resume Examples & Samples

Investigating and resolving order exceptions
Monitor orders through the system to ensure full delivery of parts to the dealer network
Support new and existing processes to improve customer service levels
Maintaining high velocity related to order-to-delivery time
Support call centre operations by answering inbound dealer calls and responding to CRM ticketing requests within required service levels
Maintaining relationships with dealers and work with customers and internal departments to resolve queries by adhering to established processes
Manage new parts order information to meet customer requirements
Assist with order delivery, expediting and invoicing
Assist with the dealer claims process

Customer Service Resume Examples & Samples

Some college-level courses
Proven analytical skills with strong knowledge of MS Excel
Experience with Avaya Supervisor data and Contact Center management databases
Contact Center background in order to support a variety of other areas as needed
Excellent writing and editing skills
Capacity planning and forecasting experience to determine department needs based on all work interactions (phone non-phone) and shrinkage (unavailable staff)
Strong experience in generating reports HTML experience is a plus

Director of Customer Service Resume Examples & Samples

Maintaining a dynamic and flexible staffing structure, that includes a work-from-home force, which allows for consistent achievement of all service KPIs
Provide thought leadership on all areas of customer service, and drive innovation within the department
Develop strategies and evolving tactics to provide best-in-class service to consumers regardless of the contact channel
Build appropriate real-time feedback loops to all brands to maximize the organizational benefits from listening to the voice of the customer
Continual reevaluation of department systems, processes, and procedures to ensure that department consistently operates at peak efficiency
Fully accountable for end-use retail consumer satisfaction, and provides PVH Corp. with an escalation backstop of consumer issues regardless of purchase channel
Develops department budget and meets all budgetary guidelines
Communicate internally with Regional and District Managers; Store Managers; CSR’s; Division Merchants and Presidents; Human Resources, and IT Departments
Communicate externally with 3rd Party Ecommerce Support Providers (short term), Wholesale Vendor Partners, Insurance Carriers, Customers, Survey, Email Management and Gift Card Vendors
Responsible for direct supervision and development of the Customer Service Managerand indirectly managing a team of Customer Service Supervisors and Representatives
Responsible for the creation and management of the Retail Customer Service Department P&L
7-10 years of Retail Call Center Management experience with ecommerce & brick and mortar support background - director level or above experience preferred
Bachelor’s Degree or equivalent
Candidate must have strong project management skills with the ability to think strategically & implement tactically
Ability to work in fluid environment with changing priorities. Ability to meet deadlines with frequent changes to projects
Must be able to stay current on industry best-practices and make recommendations to Company management accordingly
Ability to interpret data, draft reports/presentations, and make actionable recommendations
Must have the ability to work with multiple cross-functional partners to ensure that customer satisfaction is paramount
Ability to handle multiple tasks/projects with adherence to deadlines
Detail-oriented/innovative traits necessary
Must be flexible to adapt to changing trends of business and projects. Find new ways to streamline information gathering from all brands to better respond to customer needs
Sound business judgment and decision making abilities as it relates to providing best-in-class customer service

Customer Service Manager Medical Resume Examples & Samples

Coordinate and oversee the Medical Information processes for Assigned affiliates
Serves as a leader by directing the team and ensuring the team successfully applies the customer interaction strategy to each interaction
Coordinate staff recruitment including writing vacancy advertisements and liaising with HR staff
Recruit, manage and develop people effectively to deliver exceptional value to internal and external customers
Lead and implement process improvement projects and optimisation opportunities related to medical information processes
Monitor random calls to improve quality, minimize errors and track operative performance

Customer Service Manager, Mlo Resume Examples & Samples

Requires requires a high school degree or equivalent and 3+ years of branch operations experience including supervisory responsibilities in a bank setting
An equivalent combination of education and experience may meet qualification. Basic knowledge of Branch products and branch operations procedures
Ability to handle branch staffing and operations issues
Must have good communication skills, both verbal and written

Team Leader Customer Service Resume Examples & Samples

Support and work together with Customer Service Administrators and Manager CS
Work with team to develop strong relationships with sales, logistics and other departments
Liaise with all areas of the business to identify stock/order status and ensure the quality of information provided to all dual brand accounts is 100% accurate all the time
Present information for review at any business meetings undertaken
Work with other team leader and manager to improve supply chain efficiencies
Minimize overdue orders through regular review of order book with sales managers, customers and team members
Develop and maintain excellent customer focus by identifying and addressing day to day operational issues
Hold regular individual reviews, training initiatives an regular team meetings
Ensure appropriate representation of the team both internally and externally
Ensure team competency of SAP and other systems
Achieve all relevant departmental KPIs
Motivate and lead
Microsoft Office (Outlook, Word, Excel, Powerpoint) – advanced knowledge
Native Dutch speaker
Relevant academic background in the field of Operations, supply chain or CS
Functional 4 years in a CS role
Leadership 2 years experience
Industry sporting goods, FMCG, fashion
Exposure sports

Customer Service Delivery Manager Stage Resume Examples & Samples

LI-AR3
Contribute and support services sales
Apply Service Delivery Process and Models
Create a productive work environment for own organization
Drive Performance Management (Process)
Conduct Resource Management
Manage unit finance

Customer Service Home Equity Fulfillment Resume Examples & Samples

Excellent phone and customer service skills
Ability to work in fast paced work environment
Working knowledge of computer systems
Able to adapt and embrace change
Manage challenging situations

Customer Service / Gift Wrap Resume Examples & Samples

Assisting with customer carry-out
Processing merchandise for movement - returns to vendor, transfers to other locations, salvage
Greeting all customers in a friendly manner

Dept Mgr Customer Service / Frontline Resume Examples & Samples

Ensures department is fully stocked, and merchandise is attractively displayed; to include effective signing, accurate price marking, fact tags, etc. Adheres to corporate Visual Merchandising standards. Coordinates stock replenishment with backroom and procurement personnel
Acts as stock replenishment expert. Ensures stock replenishment program for responsible departments is effectively executed
Establishes and implements an effective customer relations program. Ensures service provided meets or exceeds NES standards and customer expectations
Reviews department(s) merchandise stock structure, makes recommendations and provides information to Store Divisional Managers, Buyers, etc. regarding merchandise in-stock position, stock assortment, product saleability, local demand trends and requirements, etc
Reviews daily sales reports. Recommends/initiates markdowns, as necessary. Provides input to Store Divisional Managers/Store Managers regarding departmental promotions, sales goals and budgets
Coordinates and implements departmental promotions and sales events with store operations, visual merchandising, and merchandise procurement associates. Provides post-promotion feedback to Buyers, Store Manager, etc
Keeps current regarding industry/market trends for assigned departments. Conducts comparisons with other retailers to benchmark business practices. Implements "best practices" as feasible
Carries out policy of courtesy and service, recognizing the importance of genuine, obvious and active attention required in a retail organization. Exercises tact, good manners, and courtesy when serving and assisting customers and fellow associates in the performance of duties. Actively seeks to become knowledgeable concerning store policies and services offered in order to effectively carry out the requirements of this position. Responds to inquiries and provides assistance in a prompt and friendly manner
3 YEARS GENERAL EXPERIENCE: Experience which was gained in administrative, clerical, retail sales or other related work which enabled the applicant to gain knowledge of selling floor operation practices and procedures; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment

Customer Service Benefits Analyst Resume Examples & Samples

Respond to escalated cases (healthcare, insurance and 401K) from internal sources such as Office of the Chairman, HR Business Partners, and AccessHR, as well as other external call centers, responding to customers and performing root cause analysis as needed; provide feedback to Benefits Administration units for system changes required
Provide support to AccessHR for benefit calls, death claim processing, benefit payroll issues, etc. on an as needed basis
Assist in monitoring call quality across vendors to make sure proper information is provided and the customer experience occurs as intended
Gather requested information for subpoenas and other legal requests, when needed
Assist with ongoing dependent verifications, which request/review supporting documentation for new dependents added to benefits during the year, and processing of medical coverage in accordance with Qualified Medical Child Support Orders received (QMSCOs) on an as needed basis
Take part in special projects as needed
Minimum 3-5 years in corporate benefits or benefits consulting/administration
Must have experience working in an analytical or metric driven position
Ability to maintain a positive demeanor so as to assist customers who have escalated concerns
Knowledge of benefit plan rules and provisions
Solid knowledge of standard desktop applications: MS Office, Word, Excel

Cbps Customer Service Supervisor Resume Examples & Samples

Management of the assigned back-end process
Accurate and timely processing of transactions at all times
Consistent and timely resolution of exceptions
Regular Review of MIS
Satisfactory Customer Management
Team Audit Readiness at all times
Process streamlining to improve quality and reduce cost
Streamline processes to reduce overtime and rework from errors
Ensure proper staffing to reduce unnecessary overtime and fallouts
Background on Credit Cards and Bank processes
Good communication and writing skills
Strong Leadership skills
Multitasking skills
Knowledge of Microsoft office (Excel, Word and Powerpoint)
Previous supervisory and work experience with Credit Cards and/or Bank business

Team Leader Customer Service Resume Examples & Samples

Supervisor Login to take escalation calls
Real time monitoring of calls and floor management
To develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduct between Frontliners and Management
To offer creative solutions. Delivery of team sales, service level components, quality and productivity targets & indicators
People Management, including all HR related issues, as well as staff development. Operational Management: Managing the floor, adherence to schedule. Responsible for conducting appraisals, confirmations, promotions and terminations
Manage Unscheds and Leaves data along with attrition for the Team
Calibration with the quality team to plug the gaps for common errors
MIS /data requirements ( Project/s ) :Make sure that all the pending issues taken to closure related to Projects with coordination from Quality and other stake holders, daily status to be published
Manage weekly Roster for the team /TLs
Improve Quality :Ensure Quality Targets are maintained for the team on a daily basis/ Analysis of daily reports on productivity/Quality. Call Monitoring / barge in for the team members
To sensitize the team towards identifying and flagging EWS cases & take accountability of escalations if any
5 years or more experience in a Customer Facing Role

Finnish Customer Service Resume Examples & Samples

Dealing with Customer Service enquiries by phone on a high volume basis, as well as via email
Being responsible for correspondance between direct customers and the business
Taking product orders over the phone and communicating the shipping times
Liaising with internal departments - sales, distribution etc
Maintaining a high level of Customer Service, focusing on customer feedback
Relevant experience in a Customer facing envionment
Native level Finnish and English
An enthusiastic and professional approach to dealing with customer queries
A positive attitude towards customer complaints
A proactive communicator

Process Leader, Customer Service Cus Z Resume Examples & Samples

Manage the day to day activities of the PPSC to ensure all customer needs are met and that enrollment periods are conducted to provide excellent customer experience
Identify and implement process improvements and training initiatives
Prepare and distribute weekly, monthly and ad hoc reports and analyze and interpret data captured in current reports
Monitor and maintain enrollment materials, forms, and customer communications to ensure compliance with company policies and procedures
Ensure performance metrics are met by monitoring service level, scheduling staff, and managing inbound and outbound call activities
Develop and deliver training for new PPSC companies
Handle complex issues that require deviation from standard procedures
Administrative duties including staffing, management of time off, coaching and quality review
High energy individual with a passion for the customer
Engaging leader who thrives in fast paced environments
Proven skills in providing coaching and feedback to influence positive change in team members
Excellent written and verbal skills, organizational and time management skills
Strong critical thinking and analytical skills, with an ability to identify trends and issues effectively
Change management skills, including the ability to handle multiple tasks and changing priorities
College degree or equivalent work experience preferred
Series 6,63, and 50 state life and health license will be required within 6 months. Note: Prudential will cover fees for employees who do not have these qualifications at time of hire

Customer Service Resume Examples & Samples

Intermediate proficiency in written and verbal communications
Ability to work in a fast paced work environment
Dependable, results driven and achievement focused

Customer Service Rep Hours Resume Examples & Samples

Customer Service Representatives resolve issues accurately and timely, by using their diverse knowledge of Field Service Center Departments and Branch functions
Educates candidates about the various self service options via the websites and Interactive Voice Response (IVR)
1+ years Call center experience
Knowledge of Microsoft Office Suite applications, with ability to learn other applications easily
Ability to enter data. Use of call center telephone/email application or other office equipment
Ability to demonstrate attendance. Ability to sequence, follow directions

100

Senior Representative Maintenance Customer Service Resume Examples & Samples

Ensure daily productivity metrics for customer complaint resolution within TAT & accuracy
Manage Reward program activity as per defined SLA & in liaising with Product Manager
Other duties as desired
VLS program creation & updations
Minimum work experience of 2 years with mandatory experience

101

Customer Service Experience & Ecr Liason West Palm Beach Resume Examples & Samples

Provides customer service leadership with regard to all facets of process and operations
Plans, develops, and implements solutions driven by root cause analysis for long term customer experience enhancement
Sets standards of performance for all levels of the customer experience
Ensures all operating departments are aligned in execution of escalation procedures and process improvements
Ability to leverage data to inform the customer experience with an eye towards process improvement change
Inform SVP of fix investment priorities through data driven root cause analysis
Customer ombudsman that will both help expedite individual customer escalations, but funnel back information on source of original error for long term solution
Individual will be strong dotted line report into division care customer experience organization and will bring region issues and needs to care team
Strong PMO skills/six sigma mentality to process
Strong analytics and business case development skills to help prioritize efforts
Strong understanding of how our current fulfillment order flow chain works
Collaborative work style with ability to manage up-down-lateral
Education Level-Bachelors Degree or Equivalent preferred

102

Customer Service & Collections Representative One Main Financial Resume Examples & Samples

Consult with customers about their financial and personal objectives and offer loan solutions to help them achieve their goals
Effectively identify customer credit needs and provide appropriate loan solutions
Provide exceptional service to ensure customer satisfaction and a continued relationship with OneMain Financial
Work as an individual contributor and as part of a team to achieve business/organizational goals
Work directly with customers through the entire lending cycle from loan application to loan closing
Ensure that all lending documents and processes are completed per internal policies /processes
Manage collection activities including processing payments and consulting with customers on loan payments for past due accounts
Willingness to work flexible hours which may include some early evenings and some Saturday hours

103

Customer Service Contracts Manager Resume Examples & Samples

Management of customer contract performance and achievement of the operating plan relating to daily shipments, revenue and cash
Maintaining Customer Satisfaction and providing value to the business
Demonstrated expertise in Customer Relationship Management
Reviewing and assessing repair site contracts and proposals in regard to profit potential, possible Company risk factors, and special problem areas and providing recommendations for accomplishment of strategic goals and objectives
Establishing and maintaining appropriate contract management standards, controls and reporting methods
Meeting operating goals for cash flow, accounts receivable and operating income through best in class execution of daily business, contracts management and building proactive customer relationships
Coordination of the satisfactory resolution of major customer issues
Development of improved contract administration procedures and problem resolution techniques
Ensuring customer order integrity through diligent use and periodic audits of orders processed and the ERP (SAP) system
Manage on-time delivery of customer deliverables and on-time delivery statistics
Proactively monitoring potential business risks and mitigation strategies
Assure compliance with all UTC and Government applicable procedures, regulations and legal requirements including FAR/DFARS and International Traffic in Arms Regulations (ITAR)
Strategic Planning

104

T Ma G Customer Service Rep Montreal Resume Examples & Samples

Manage & review order book KPI’s and transactional activities to improve business standards, service levels and financial results
Process, coordinate and investigate Account shipment claims or return requests received via phone, fax, mail or otherwise following existing Company policies, procedures and programs
Support the CS Manager with staff evaluations, team decisions when necessary
Provide assistance and support to all brands as deemed necessary by the Customer Service Manager
Proficiency in MS Excel, MS Word, MS Outlook, MS PowerPoint

105

Customer Service Business Analyst Resume Examples & Samples

Under general supervision, provides contract administration and customer service to travel agencies and hotels worldwide and oversees collections processes
Performs contract analysis, quality controls of documentation, system setups, manual billing, portfolio preparation, invoicing, payment process, reporting, and validates accuracy of billing calculations performed by the system
Creates new accounts, provides system access, order placement and product advocacy
Acts as the main point of contact to customers and account teams to address questions related to billing, order placement and customer services issues providing assistance via phone or e-mail
Fluent English and German language (oral and written) is required
Basic Accounting skills or back office background
Computer software skills: MS Office. Advanced use of Excel required
Effective communications skills
Strong customer service manners
Excellent follow up skills
Ability to multitask and with tight deadlines
Access, SAP, Siebel and SharePoint system knowledge
Italian and French (written and verbal advanced or above level) would be considered a plus

106

Cbps Best Buy Customer Service Unit Manager Resume Examples & Samples

Analytical ability
Ability to make sound management
Effective time and stress management
Self-motivated and can work with minimal supervision
Flexible leadership style
Strategic management thinking
Effective crisis management skills and adaptable in resolving conflicts
Open for C-10 only

107

Customer Service Manager Belk Operations Resume Examples & Samples

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law
The Customer Service Manager for Belk Operations is responsible for managing a team of nonexempt Customer Service representatives, providing coaching and development. Full supervisory responsibilities, contributing to the motivation/development of team through professional leadership. Nature of impact is direct impact by ensuring the quality of the task/services/information provided by self and others and area f impact is primarily on own team
Bachelor’s degree or High School Diploma/GED or a minimum of 2 year experience in a financial services, collection, operations or customer service setting
Must be able to work Tuesday - Saturday 11am - 8pm, with additional mornings, nights, weekend, and holiday shifts as business needs require

108

Customer Service Operator Fixed Term Resume Examples & Samples

Ottima capacità di problem solving
Ottima capacità di lavorare in team
Buona conoscenza della lingua inglese

109

Customer Service Team Member Resume Examples & Samples

2-3 year's of customer or account management experience
Demonstrated knowledge of principles and processes for providing customer service
Demonstrated computer skills
Demonstrated knowledge of the medical implant industry and hospital customer base

110

Customer Service With German Resume Examples & Samples

You will be part of a multinational team and fully trained up before you start working in the role
You will be assigned to a specific market and help customer
You will strive to exceed customer service expectations
People relationship building skills
Troubleshooting skills
2-3 years' work experience in a Customer Service or Technical Support role ideally within an international company

111

CO OP Business Analyst Trading & Customer Service Resume Examples & Samples

Prepare reports and analyze customer and industry data for trends and performance
Extract existing data to manipulate/calculate/format into presentable reports, charts, and graphs
Analyze data and reporting solutions to understand business impact, correlations/discrepancies, and to propose changes/alternate solutions
Build reporting solutions based on both existing and new requirements, prototypes, models and delivery methods
Develop programs or queries to retrieve and analyze data for projects, program, or reports
Perform ad hoc analytical requests and research projects for internal parties that would include special projects as assigned by management
Conduct research and analysis on patterns of information technology and effectiveness of products and services
Interact with management at all levels across the business with project plans in achieving key business objectives
Develop high quality presentations, documentation, and analytical materials for senior management and field teams
Participate in the client experience through development, website enhancements and process improvements
Independent, creative and strategic thinker with strong decision-making, conceptual and influencing skills
Possess a high level of computer literacy and aptitude to employ technology in order to improve productivity
Experience working with multiple departments and vendors
Excellent interpersonal skills, abilities to participate in a team environment and work with associates at all levels
Sound knowledge of brokerage operations : front, middle and back office
Excellent knowledge of Microsoft Office products
Solid VBA skills a definite asset
MS Word, Excel, Access, PowerPoint and Project; Lotus Notes and MS Outlook

112

Retail Customer Service Manager Resume Examples & Samples

Customer Satisfaction Superior service Knowledgeable
Supervise Employees Interaction with all employees daily
Monitoring Front End Activities Reviewing, advising and consulting with all front end employees
MOD Communicates with entire store to maintain daily operations
Extensive Knowledge of JDA Allows precise monitoring of merchandise purchases and returns
Scheduling Insure smooth operation of store by providing adequate front end support
ISP Receives, locates, identify and processes to expedite customers purchases
Yantra-Provides additional access to merchandise which will blanket the entire shopping experience. Extensive AS400 Knowledge- Will enable outfitter to assist the customer in locating, pricing, purchasing, returning merchandise. Kronos- Assures accurate record keeping and payment of employees as well as helping to stay with a designated budget for the department
Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects

113

Customer Service Liaison Representative Resume Examples & Samples

Prior data entry experience
Pleasant phone voice
Ability to take messages and transfer calls

114

Customer Service / Cash Office Supervisor Resume Examples & Samples

Own the Online Order Pickup process and customer experience
Partner with the store fulfillment team to keep the pick-up location organized and
Floor coverage flexibility & dependability with schedules including nights and
Enjoy meeting and interacting with customers; demonstrates an energetic and

115

Operations Customer Service Resume Examples & Samples

Having attention to details
Having good coordination skill
Strong proactive skill

116

Ciifinancial Servicing Customer Service Rep Resume Examples & Samples

1-2 years of prior call center experience
Bilingual (Spanish and English) a plus
Excellent phone, verbal, and interpersonal skills required

117

Citifinancial Servicing Customer Service Rep Resume Examples & Samples

HS Diploma or equivalent required
Perform all activities in a manner which promotes and preserves customer goodwill while utilizing effective skills in problem solving, influencing and communicating
Familiarity with company used personal computers, common hardware/software, fax/copier, telephone, calculator and other commonly used office equipment
Ability to interact and communiate effectiely by phone or in person with a variely of

118

Citifinancial Servicing Customer Service Manager Resume Examples & Samples

Bachelors degree or 2 - 3 years Supervisory experience preferred, preferably in a Call Center environment
3 - 5 years direct Customer Service experience, preferably in a financial call center environment
Ability to handle and resolve difficult situations involving disputes / complaints on customer inquiries and / or accounts
Proven record showing good judgment in handling customer complaints escalated to an Executive Management level
Proven record assessing employee performance and taking appropriate measures to improve performance
Experience in making business decisions within company policy and/or assigned approval limits
Ability to effectively communicate with all levels of employees. management and customers
Demonstrates strong, effective verbal, written and listening skills
Possesses professional telephone skills and manners
Demonstrates strong leadership qualities
Proven record exhibiting abilities to train and motivate staff

119

Customer Service Account Manager Resume Examples & Samples

Process sales orders and forecasts received from customers through the SAP system to initiate the manufacturing process and meet customer requirements
Manage projects with customers on products and services in order to drive improvements and create value for the business
Liaise with Customers, Vendor Schedulers, Production Planners, Operations and Quality Assurance in order to deliver customer's requirements
Excellent PC skills and Excel spread sheet experience
Business proficiency in English and an additional European language would be an advantage
Organised and methodical with the ability to work in a controlled and structured way
University Diploma/Degree in a business orientated discipline preferred

120

Customer Service Knowledge Systems Supervisor Resume Examples & Samples

Motivate and supervise Knowledge Specialist team to exceed both individual and department goals
Coordinate effective knowledge sharing and creation activities within Customer Service and impacted internal partners
Manage processes, systems and reporting techniques for effective knowledge creation, storage and sharing
Identify and solicit opportunities for knowledge sharing across the organization
Monitor and report on the effectiveness of knowledge sharing activities to leadership
Maintain communication plan to ensure delivery of in the moment customer facing impacts
Review, analyze, and interpret data in order to uncover trends and provide feedback to Knowledge Specialist Representatives and the management team
Manage individual performance of Knowledge Specialist Representatives in real-time and during regular 1 on 1 meetings
Develop individual & team goals and implement plan to carry out objectives
3+ years of Supervisory experience, preferably in a content management/communication environment
Knowledge of best practices within the knowledge management industry, Knowledge-Centered Support (KCS) experience preferred
Proven experience in content development/writing
Excellent organization and planning skills
Experience with HTML, CSS and JavaScript preferred
Proven leadership skills with ability to motivate, mentor and coach
Collaborative leadership skills
Understands balance of individual, department, organization and customer needs

121

Customer Service Resume Examples & Samples

Completion of College-level courses
Strong experience in generating reports
Exceptional writing and editing skills to report actionable insights uncovered from in-depth data analysis
Capacity planning and forecasting experience
Solid time management skills
HTML experience
Contact Center background

122

DLS Customer Service Rep Resume Examples & Samples

Provides information on loans as requested including application status, funding information and documentation requirements. Initiates requests for research for internal/external customer requests
Provides information on bank programs as requested by the internal/external customers
Follows bank policies and procedures to ensure confidentiality of customer records
Meets service level guidelines and production standards based on documented performance criteria for grade level and shift worked. Standard measurements including, but are not limited to, service delivery, calls per hour, schedule adherence, and attendance and punctuality. Calls are monitored and feedback provided according to established expectations and guidelines
Participates in training classes as needed
Completes other miscellaneous work
Works extensively on the telephone
Performs other duties as assigned or required
High school diploma or equivalent combination of education and experience
One to two years of customer service or retail experience
Basic PC knowledge - Windows 95, word, excel
Data entry skills (typing alpha and numeric required)
Professionalism necessary for public contact position

123

Customer Service Shift Lead Resume Examples & Samples

Train and develop newly hired Customer service representatives
Answer inbound telephone calls and providing excellent customer support
Respond to customer questions and comments via phone, email, and live chat with speed and professionalism
Handle escalated customer calls, emails, and chats as needed
1+ years team leadership experience
Experience with Microsoft Word and Excel

124

Data Entry / Customer Service Resume Examples & Samples

Update essential billing related documents to their corresponding loan accounts
Create bill documents as a result of verbal confirmation with Agents/ Carriers
Review account billing/payment history
Make outbound phone calls to request and/or clarify billing info, also to reconcile problematic payment issues, and document all calls accordingly
Determine, based upon acceptable criteria, whether or not a bill should be paid
Learn and practice client specific rules as they relate to bill processing
Present payments to be made for client disbursal
Identify duplicate billing items as well as overlapping/conflicting insurance policy info and correct accordingly
Log all activity onto corresponding accounts for record-keeping purposes
Meet quality & rate of work standards as defined by management
Create new Payees as necessary
1-3 years Accounts Payable experience preferred
Insurance experience is a plus, Property & Casualty experience preferred
MS Office Suite experience
Ability to communicate effectively via phone and email
Proven ability to adapt well to change
Ability to learn and perform in a fast-paced environment

125

Customer Service Offier Resume Examples & Samples

At least 2 years CPO experience
Fluent in spoken English and major local language
Strong in organizing training and able to motivate staff to deliver superior customer services

126

Regional Customer Service Manager Resume Examples & Samples

Trains and coaches CSMs and ACSMs in the ORS sales management process. Leads the Branch CSMs in developing realistic strategies and goal setting that aligns with the branch, region, and company objectives
Possesses a strong working knowledge of Bank products and services, reporting, policy and procedure, and RBG special programs
Reviews, recommends, and implements modifications to current operating procedures to increase overall efficiencies in the branch, region, and bank
Performs or reviews semi-annual audits of branch operations and makes recommendations to improve noted deficiencies
Monitors and ensures that compliance standards determined by senior management are met by use of established audits/reviews and follow-up
Associate's degree or equivalent combination of education and experience
Knowledge of the bank products and services
Analytical and research skills

127

SVP Customer Service Group Manager Resume Examples & Samples

BS / BA degree or equivalent combination of education / experience Senior level experience in a related role with commensurate people management experience
Experience in servicing Small Business customers, preferably in a credit card servicing environment
Ability to accomplish work through influence / relationships
Ability to work in ambiguous situations to deliver results
High degree of individual initiative / self motivation

128

Team Lead-vans Customer Service Resume Examples & Samples

Assist the Customer Service Representatives with problem solving and decision making
Escalate issues to other departments as needed and follow up appropriately
Take overflow calls and escalated calls as needed
Monitor order base flow by monitoring blocked order queues, such as accelerator and decision manager
Assist management in training (new hire and refresher) related to order management and product knowledge
Run department telecom reports daily and monthly; report trends to management
Assist in assessing customer service skills through call monitoring of one call per agent per week
Assist members of the customer service management team in supervisory duties, as needed. Interfaces with internal groups as necessary to ensure proper handling of customer issues and concerns
Acts as the first point of contact for customer escalations, policy and procedure questions, as well as exceptions to department guidelines
Advanced computer skills - solid experience working with database and report generating software
High level Excel skills
Analytical Excellent communication skills
High level organization skills
Problem solving ability Flexible
Knowledge of Outdoor or Action Sports Distribution Channels preferred
Knowledge/experience of Outdoor or Action Sports Industry preferred
Ability to effectively manage the quality and quantity of emails
Detail oriented and able to multitask Ability to lead, coach and develop staff

129

Customer Service Rep-broadway Branch Resume Examples & Samples

Refer sales opportunities to segment partners by identifying customer needs
Support line or lobby management as needed to provide a positive experience for customers during busy lobby traffic periods
Support sales activities within the Branch by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc
6 months cumulative work experience including customer service in Retail Banking environment
Multi-tasking and demonstrated ability to adapt in a changing environment
Ability to quickly navigate between computer programs and systems to research and resolve customer requests

130

E-commerce Customer Service Manager, LA Resume Examples & Samples

Responsible for creating an exceptional and luxury service experience for our customer, where the ownership of issues through to resolution is second nature
Provide leadership to team of customer care representatives, ensuring they are inspired, engaged and motivated. Constantly seeking to be the best and exceed expectations
Manage and prioritize workload across telephone, email, chat etc to ensure business KPIs (including Sales) are effortlessly achieved on a daily, weekly and monthly basis
Responsible for the resolution of escalated service issues that may emanate from any of our sales channels worldwide
Assess and communicate resources required to ensure business KPI requirements are achieved on a daily basis and then proactively manage to agreed plan / budget
Continuously monitor and proactively manage team's performance against KPIs and targets
Proactively identify opportunities to continually drive for further service improvements, demonstrating strong commercial awareness, ensuring a luxury experience for the customer at every touch point along the journey
Responsible for ensuring customer centric approach is applied to all activities and in-line with business and brand strategies
Responsible for monitoring customer compensation and store credit for business area; identifying trends and working with other areas of business to resolve and improve
Monitor voice of the customer feedback, respond and act where necessary - identify trends and proactively working with multi-functional peers to ensure that these learnings are actioned appropriately
Keep ahead of industry developments and apply evolving best practices to areas of improvement
Minimum of three years proven leadership experience of customer service and sales team, preferably gained in a luxury environment, with strong commercial acumen
Proven ability to develop a team of people, from performance and development perspective
Deep understanding of the luxury retail customer and their expectations
Proven Project and Time Management skills
Bachelor Degree required
Excellent written / verbal communication and interpersonal skills
Actively promote a positive open, honest, and effective working environment where all staff are valued and contributing to the team’s success
Ability to represent fully the Vince Brand and its attributes across spoken and written mediums
Excellent collaborative approach, demonstrating a flexible, positive attitude
Ability to react quickly and flexibly to both change and a fast moving business
Must be able to demonstrate a customer centric approach with excellent service skills and relationship building ability
Exhibit imaginative problem-solving and diffusive conflict-resolution skills
Passion for always exceeding internal and external customer expectations
Ability to maintain composure when handling unexpected challenges and competing demands in an ambiguous and fast-paced Contact Center environment

131

Customer Service Assoc Resume Examples & Samples

Provide information to policy holders, parents, spouses, and beneficiaries
Use computerized system for tracking, information gathering, providing information, referrals, routine transactions and/or troubleshooting
Assess needs and suggest/promote alternative products or services

132

Assoc Mgr, Customer Service Resume Examples & Samples

Working with internal and external partners to reach the corect outcome on customer issues
Supporting customer service initiatives and projects as assigned
Supporting and promoting process improvement methodologies and best practices that enhance customer service and increase employee satisfaction and engagement
Contributing to the teams success by partnering with other managers to review operating procedures and processes, ensuring that the best possible service is maintained and the ultimate customer experience is provided
Creating and monitoring process flows for the overall direction of the Call Center; process flows include, but arent limited to: inbound calls, outbound calls and fulfillment requests
Managing the Call Center by monitoring productivity levels, identifying opportunities to optimize operational efficiencies and cost controls; and developing and implementing changes that will improve efficiencies and the Call Center's performance
Completing other assignments as directed
Demonstrated initiative and motivation through success in previous roles
Strong customer service mindset as demonstrated through previous experience
Flexibility and responsiveness to change; the ability to be a change agent for the team

133

Customer Service Mgr-mlo Resume Examples & Samples

Requires an associates degree and 5+ years branch customer service management or 7+ years related experience
An equivalent combination of education and experience may meet qualification Advanced knowledge of the banking industry, branch operations, compliance, regulations, policies, procedures and products
Strong customer service, relationships building, sales and supervisory skills
Must have strong supervisory and communication skills, both verbal and written Knowledge of computer programs,ie word processing, spreadsheets etc

134

Wholesale Customer Service Supervisor Resume Examples & Samples

High School diploma required, Bachelors degree preferred
5+ years Customer Experience required
2+ years previous Supervisory experience
Experience with Order Management and Inventory systems
Experience in Supply Chain
Experience with MS Office products
Experience in the apparel industry helpful
Superior attention to detail, accuracy, and exceptional organizational skills
Excellent listening skills. Excellent oral and written communication skills
Good people and interpersonal skills with the ability to build effective relationships at all levels
Ability to handle multiple tasks and interruptions
Desire to identify opportunities for continuous improvements
Flexible with the ability to adapt to changes quickly
Solid problem solving skills

135

Icg-customer Service Resume Examples & Samples

2 + years Call Center Experience required
Must have strong attention to detail and ability to work well independently
Excellent communication, analytical, negotiation and decision making skills
Demonstrated dependability and initiative
Extensive customer contact phone experience desired
PC knowledge a plus

136

Online Customer Service Supervisor Resume Examples & Samples

Processing a high-volume of orders, which involves obtaining information such as product styles, color, quantities requested, customer billing information and shipping specifications
Understanding customer needs and making suggestions of styles that might be of interest to them
Vast understanding of the products available
Communicating with various departments throughout the company to ensure inventory levels are sufficient
Analysing and reporting trends
Use of standard Office Programs and some internal applications
Experience supervising staff
Experience in a fashion or retail environment preferred

137

Director, ITS Customer Service Resume Examples & Samples

Directly or indirectly supervises all assigned subordinate staff, usually through other supervisors. Recruits, screens, hires and trains staff. Assesses need for technical and professional growth and recommends development opportunities. Evaluates employee performance and provides guidance and feedback. Counsels and/or disciplines as needed
Sets departmental goals and objectives and communicates to staff. Reassesses or redefines priorities as appropriate in order to achieve performance objectives
Participates in the planning and administration of departmental and project budgets as assigned
Provides specific technical expertise for functions supervised for a hardware/programming-software model and/or Cloud Services model, e.g., computer operations, applications programming, systems programming, systems configuration, hardware support, vendor management, client services and training, or consulting services. Directs the most complex projects and lends technical assistance to others as needed. Resolves problems referred by subordinate supervisors or staff
Consults with users on systems development project requests. Communicates regularly and effectively with stakeholders, technical staff, senior level management and customers regarding project goals, objectives, deliverables, plans and status throughout a project. Designs system(s) and/or system(s) configuration and specifications to satisfy user needs. Develops project schedules and plans and estimates staffing and other resource requirements. Directs the work of staff to ensure project plans and schedules are adhered to and follows up with users to

138

Customer Service Resume Examples & Samples

Processing returns and keeping records for items that do not fall within our return policy guidelines
Produce shipping labels for outgoing packages
Apparel Industry experience preferred

139

Customer Service Resume Examples & Samples

Review accounts to determine eligibility and/or assess risk
Respond to customers via phone and/or written communications
Comprehend, determine and direct the specific verification and/or investigative procedures to be used in the processing of a customer’s information
Negotiate directly with customer and/or third parties to ensure both customer and business requirements are met
Analyze and interpret financial documents

140

Customer Service Resume Examples & Samples

Prior customer service or call center experience - technical support experience preferred. * A minimum of a high school diploma or GED - technical training or education preferred. * Good typing skills: 25 WPM
Good command of English (in both reading and writing)
Intermediate understanding of

141

Retail Customer Service Rep-loan Services Resume Examples & Samples

Support branch staff and staff members by being knowledgeable about the Retail and Infopoint systems
Maintain written procedures on work processes
Handle more complex questions related to research and payment analysis
High school diploma or equivalent education and related training
Experience with CRT required
Possess strong written and verbal communication skills, including the ability to communicate in a helpful and tactful manner
Display the ability to identify analyze and resolve problems independently
Perform assigned duties with minimum supervision
Demonstrate the ability to work independently and analyze complex problems

142

EFD Customer Service Rep Resume Examples & Samples

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this position at anytime due to reasonable accommodation or other reasons
Answers incoming customer telephone calls in a courteous and professional manner
Responds to and investigates customer inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
Receives, records, and routes customer changes in appropriate manner
Answers customer inquiries and provides appropriate technical and/or product related information
Effectively communicates customer issues and concerns to all applicable internal staff members
Maintains working knowledge of products, and/or services
Minimum of two years related experience or equivalent
Computer skills in Word and Excel
Knowledge of leasing, insurance, and UCC's
Work independently and as a member of various teams and committees
Ability to understand and follow written and verbal instructions
Ability to perform diversified clerical functions and basic accounting procedures

143

Supv-customer Service India Resume Examples & Samples

Degree. Experience in the financial business and customer service
3-4 years related experience and excellent communication, leadership and technical skills
Proficiency in data analysis
Should have handled/ has the potential to handle team size of >= 15
Approachable
Provide guidance to the team
Have good rapport with team members and other departments

144

Customer Service MOJ Resume Examples & Samples

Supporting the achievement of productivity improvements/(KPI: Value for customer & enhanced margin)/
Contributing to service transformation and business growth/(KPI: Further profitable service revenue)/ Responsibilities
Managing Customer Interactions
Be the primary contact/advisor for client and support staff on all escalation initiations and service delivery
Handle telephone calls and active incidents and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customer and support staff. Provide proactive and reactive event / incident management support
Invite customers to participate in telephone based problem resolution using available tools to diagnose and resolve technical problems
Co-ordinate all consumable calls in order to enable dispatch of Xerox and Multi-Vendor consumables to customers
Support the Service Delivery Team with rationalisation and improvement programmes
Liaise with various service desks, Xerox and 3rdparty service providers escalating through these avenues to resolve
Accurately validate customer details and requirements on data entry, categorise and deal with customer requests appropriately ensuring management database (and all appropriate information) is 100% accurately maintained
Maintain accurate database information within XOS software application and other toolsets
Obtain and accurately record closure details on all dispatched calls
Accurately complete all back office installation tasks to bring devices into support
Assist the CSC Helpdesk Team Leader in the implementation of knowledge transfer actions to the customer organisations support structure
Progress all consumables orders, and track to resolution. (Alerts and Tickets)
Support and deliver accurate Installation, Move and Change processes
Manage team incident workflows and resolution timelines within SLA
Feedback to management any issues with logistics and/or in relation to the quality of information received to connect devices to the network Process adherence
Adhere to MOJ/Xerox standards and procedures at all times
Contribute to process improvement activities
Adhere to MOJ/Xerox quality and accuracy standards at all times. Coaching
Participate in team meetings and 1-1 sessions with your Team Leader
Coach new team members on processes and products in respect of specific client bases Security & Confidentiality
Appreciation for customer and Xerox sensitive data
Risk aware, with a ‘stop and check’ approach
Adhere to MOJ/Xerox security standards at all times

145

Comcast Business Customer Service Supervisor Resume Examples & Samples

Partners with Quality specialists from other Comcast regions to discuss Quality program areas of interest and drive consistency for measuring agent performance
Partners with peer supervisory groups on the floor to calibrate on Quality call monitoring and share best practices for handling customer interactions
Provides guidance and/or assistance to Customer Account Executives (CAEs) in resolving difficult subscriber questions or problems concerning Comcast high speed internet
Monitors employee performance, reviews and coaches to ensure accuracy. Ensures competence of CAEs through training and development, appraisal and motivation techniques
Establishes and maintains personnel files as required
Ensures retention, customer service quality, adherence and accuracy goals are met
Provides feedback, coaching and disciplinary action to employees, or effectively recommends such actions, to help improve employee performance
Displays strong written/oral communication and leadership skills
Demonstrates familiarity with www, internet, email, TCP/IP, OS, networking and routers to troubleshoot hardware/software configurations
Collects, compiles, and analyzes data to identify trends from statistical analysis and makes recommendations to management for improving Customer Service
Conducts real-time phone monitoring and coaching to billing CAEs in order to maintain required service level; provides immediate feedback to associates to increase productivity levels

146

CPS Customer Service Rep Resume Examples & Samples

Answers all incoming calls regarding Consumer Products and responds within established guidelines on at least one of the products the department supports (Installment Loans, Lines of Credit and Auto Leases)
Processes requests and transactions in accordance with bank policies and procedures including payoff quotes, missing payments, credit disputes, payment histories and explanation of the interest accrual process
Provides information on bank products as requested
May recommend alternative banking products and/or make referrals to other departments
Completes maintenance as requested including address changes, due date changes, automatic payment requests, phone payments and waiving late charges

147

Customer Service Rep-french Speakers Strongly Preferred Resume Examples & Samples

Fluency in English required, Bilingual in Spanish/French strongly preferred
Successful sales ability
Strong problem solving skills required
Basic knowledge in data entry
Proficient in Microsoft Office (Outlook, Word, and Excel)

148

Customer Service & Ordering Resume Examples & Samples

German
Swiss German
Dutch
Russian
Manage orders received through phone, email fax and prioritise same
Manage stock and replenishment activities
Graduate or 2 years relevant experience
Min 2 years of order management / customer service / call centre experience
Fluency in any of the above mentioned languages& English is essential

149

Customer Service Rep-work From Home Resume Examples & Samples

Extend specials to telephone customers
Cross sell for maximum customer/company benefit
Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
Two (2) years of previous sales and/or customer service experience is preferred
Independent decision making and problem solving skills
Attendance of In-Center training (up to six weeks availability required)

150

Mortgage Customer Service Rep-loan Operations Resume Examples & Samples

Researches and investigates each situation thoroughly to ensure information provided to the customer is accurate, complete and timely. Resolves routine problems and takes the necessary action to satisfy customers and internal departments
Takes ownership of customer concerns and strives to be the primary connection between the customer and our organization. Responds to customer questions, inquiries, requests and problems accurately, concisely and appropriately
Continually portrays and projects a positive and professional image of TCF. Consistently achieves the established standards of the position
Has a thorough knowledge of TCF policy and procedure. Keeps informed of changes in policy, procedure and services in order to provide accurate information to customers. Promotes interest in TCF products and services
Answers all incoming calls in a courteous, friendly and professional manner. Conveys expected turnaround times to customers when additional research or information is necessary
May be asked to assist customers who are unable to communicate with a representative due to a language barrier
Performs other duties as assigned or apparen
High school graduate or equivalent
9 months experience providing customer service or in a customer contact position
Demonstrated communication and organizational skills
Ability to prioritize work
PC Keyboarding and Office Calculator experience needed
Basic Math skills
May require fluency in a foreign language

151

Customer Service Intermediate Rep Resume Examples & Samples

Take proactive responsibility for the resolution of clients enquiries within the published standards
Excel, Word, Outlook
Good lateral thinking and common sense
Must possess strong interpersonal and communication skills

152

Customer Service Careers Persons With Disabilities Mississauga Customer Contact Centre Resume Examples & Samples

The desire to proactively identify opportunities to help customers with their financial needs by matching them with the best products and services that BMO offers, including cross-selling and referral opportunities to other groups within BMO
The motivation to meet and exceed your personal sales targets
Strong listening and communication skills to identify and promote financial solutions that meet or exceed the customer’s financial needs
Solid multi-tasking ability with above average keyboarding and internet/computer navigation skills for searching on-line for client data and product information while simultaneously conversing with client
Possess the ability to be a self-starter and embrace change
Ability to take the complexity out of financial decisions by helping to simplify, understand and guide the customer through the process
Put the customer and their needs first
Flexibility to work a schedule designed to meet your customers’ needs. The Customer Contact Centre is a 7 day / 24 hour operation – candidates must be available for a variety of shifts to cover the hours of operation including day or evening shifts, weekends, and statutory holidays
Candidates will be scheduled 37.5 hours per week via a schedule bidding process. Flexibility comes based on tenure and performance
Completion of, at minimum a high school diploma or 1-2 years of equivalent work experience in customer service and sales (preferably in one position)
Availability for full time training between the hours of 8:00am and 4:30pm, Monday to Friday. Attendance to all training sessions is mandatory

153

Customer Service Resume Examples & Samples

Quality focused with attention to detail
Maintain a positive attitude
Ability to deliver a difficult message
Ability to take ownership
Mortgage Industry Experience

154

Coordinator, Customer Service Resume Examples & Samples

Able to read, write and communicate verbally in English/Spanish
Translate standard support responses and materials from English to Spanish
Identify and address issues to ensure on-time delivery of customer’s orders.Work with other departments to identify improvement opportunities
Excellent time management, follow-up skills, organizational skills, and strong attention to detail
Bilingual in English / Spanish, written and oral

155

French Customer Service Resume Examples & Samples

Communicate with owners by telephone & email, when account becomes past due, requesting payment, and follow up on all promises received and accounts that have not been reached on initial call
Discuss with owners possible resolutions to bring their account back into good standing and advise owners of consequences of non payment
Review specific account situations and support and advise owners on all related issues, such as late fees, historical payments, past and future usage, methods of payment and payment plans
Liaise with internal and external departments regarding servicing and collections. Ensure follow up on all account issues and ensure that records are kept accurate and up-to-date in the relevant systems
Co-ordinate and execute pay off quotations, credit card charges and credit card auto-debit programme enrolments
Gather relevant information (e.g. bank, credit card details) in case of refund request and pass to Research Department to process

156

Help Desk Customer Service Resume Examples & Samples

Must be able to accept direction
Be flexible with work shifts to allow for possible changes due to the business needs
Ability to work from home in cases of emergency
Answer incoming calls and work self-service tickets, isolate problem, determine and implement solution for hardware, software, communications, procedural, and store maintenance problems
Updating Knowledge Base articles to improve trouble shooting
Certification or degree from college or technical school
Excellent computer skills including a background in Microsoft Word and Excel
Strong knowledge of Windows operating systems and networking
Experience with installation, modification, and/or repair of Point of Sale hardware and software

157

Customer Service Regional Leader Resume Examples & Samples

Liaise with North Asia customers on order processing and supply chain coordination, maintain high level of customer satisfaction and establish close working relationships with internal and external parties
Ensure on-time delivery of products to customers against catalogue and launch calendars; lead the team and ensure proper follow-ups of customers’ orders and shipment
Provide valuable recommendations on supply chain activities and understand customers’ order processing workflow
Implement projects to streamline supply chain process such as retail management optimization, EDI development and develop tools to manage stores opening
Support on SOP (Standard Operating Procedure) development and improvement

158

Customer Service With German / Dutch / Nordic Resume Examples & Samples

Handling multiple customer queries while providing a 1st class customer service delivery on every contact
Handling reservations that are not yet fully confirmed, ensuring that we confirm the bookings as soon as possible and within our internal and customer agreed timeframes
Ability to make judgment calls, the ability to make sound decision, a desire to make decisions and demonstrate a sense of responsibility, professionalism and confidentiality

159

Supervisor, Kitchen & Bath Customer Service Resume Examples & Samples

A bachelor’s degree is required
3+ years of customer service experience, along with leadership experience in a customer service environment, is strongly preferred
Previous supervisory experience in a branded contact center environment is preferred
Ability to work efficiently in a fast-paced environment, handle stressful situations, and quickly resolve urgent conflicts

160

Customer Service / Small Business Servicing Resume Examples & Samples

Ability to understand computer processes and explain step by step instructions to customers
Ability to provide a positive customer experience
A minimum of 1 year of experience performing repetitive tasks based on existing operating procedures
Experience in the Banking/Financial industry
Experience working in a call center

161

Coordinator, Online Customer Service Resume Examples & Samples

Position requires 2+ year’s related experience in administration or corporate environment. Payroll responsibilities preferred
Excellent communication skills – written and oral
Ability to work within a team and manage multiple tasks
Positive attitude and professional demeanor
Ability to remain flexible
Advanced skills in Windows, Excel, Word, Outlook, PowerPoint, MS Project and data entry systems
Familiarity with Estee Lauder Companies internal payroll, travel and expense systems and procedures preferred
Some restrictions apply to time off during peak season

162

Customer Service MOJ Resume Examples & Samples

Knowledge of Xerox billing methodology and systems
Excellent technical knowledge of Laser Printing and MFD device functionality
Knowledge of network protocols and operating systems
Any relevant industry qualifications – I.e. A , MCDST, Cisco CCN Personal Characteristics
‘Can do’ attitude
Ability to adapt to change in the workplace
Customer relationship building
Prioritisation & Negotiation skills
Personal resilience
Detail Focus

163

Branded Cards Customer Service Phones Leader Resume Examples & Samples

This role is responsible for providing strategic and tactical leadership of service and sales operations delivery within Branded Cards Customer Service organization, spanning 5 domestic sites with 2300+ employees
Role is responsible for a shared annual expense budget of $225MM and revenue of $127MM and partners with the business to identify and implement revenue generating opportunities for the business. Additionally, may represent the Branded Cards Customer Service organization in interactions with the Cards P&L owners to develop and implement strategic initiatives to achieve business goals
Directs the implementation of Customer Service initiatives and projects
Accountability for end results, budgeting, planning, policy formulation and contribution to future strategy
Influence and negotiate with senior leaders; may communicate with external parties
Role requires high degree of Financial industry knowledge, strategic thought leadership, understanding of multi-site call center environments, ability to interact with senior level leaders across multiple business channels and geographies
Demonstrated people and thought leadership, managerial and interpersonal skills
In-depth industry knowledge of customer service and call center operations with a strong customer orientation
Excellent organizational, communication, analytical, decision-making and problem solving skills
BS/BA degree or equivalent combination of education/experience

164

Customer Service Reprresentative Resume Examples & Samples

Must complete internal BMO Customer Service Representative training program, including: CSR Development Program and Customer Conversations for CSRs
Provides basic information about potential solutions and their benefit to the customer
Works cooperatively and productively with others

165

Customer Service Manager Trainee Resume Examples & Samples

Ensures compliance with risk management guidelines as per RBC policies and procedures
Maintain personal accountability to individual learning & self-development
Mutual Funds Licence and Branch Compliance accreditation will be an asset
Strong sales management capabilities
Self-motivated and strong interpersonal skills

166

OTC Customer Service Manager Resume Examples & Samples

Manage and prioritize individual workload. Assist direct reports in developing relationships with business partners. Seek feedback from Sales Executives regarding coaching opportunities as it pertains to their CS OM business partners
Serve as first tier support and supervision to Order Management Analysts for questions regarding process, policies, and systems
Analyze skill gaps across direct reports to develop needed training programs
Implement performance standards that reflect industry best practices, monitor team’s success, and take corrective action when necessary to achieve business unit objectives
Responsible for hiring, training, coaching and developing the team to ensure excellent customer service, efficient and affective processes and job satisfaction for team members
Identify key business process dependencies both upstream and downstream of order management
Rush Applications – Partners with Allocation Team to approve then notify supplier of order priority requests
Run daily Aging Reports for auditing. Review and follow up with supplier and CS OMA’s where necessary
Conduct check-ins and service level discussions with Sales and Supply Chain to enhance relationships between CS OM, Sales, Supply Chain and Supplier
Coordinate ad-hoc projects, analyses, and reporting for the Centralized Order Management leadership
Monitor order management business process consistencies for respective country/cluster
Provide prompt communication to all members of CS OM Leadership regarding potential Order Management risks to the financial plan
Ensure country level practices are in compliance with global and regional practices
Guide CS OM analysts in establishment of data metrics and analytics that will be obtained from supplier and distributed to business to most effectively monitor results
3 years previous experience in manager/supervisory role
1 year as Order Management Analyst or equivalent experience
3-5 years in a corporate environment required
Working knowledge of SAP or similar ERP order management systems
Ability to look at processes and dissect and modify them to recognize efficiencies

167

Assoc, Customer Service Resume Examples & Samples

Responds to all customer questions via telephone and written correspondence
Pays strong attention to detail, accurately enters data and resolves all customer issues and questions regarding all orders
Develops and maintains positive customer relations and coordinates with various departments both internally and externally to ensure customer requests and questions are handled appropriately and in a timely manner
Researches and analyzes data to address customer needs
Must build excellent relationships with accounts and have the ability to multi-task
Must have the ability to gather and assess information in a fast-paced, highly demanding deadline-oriented environment

168

Assoc, Customer Service Resume Examples & Samples

Flexibility to occasionally work additional hours, including evenings & weekends
Strong communication skills, including active listening
Basic written communication skills to record client activity in our database
JDE/Oracle experience a plus!
EDI experience a plus!

169

Customer Service Key Account Manager Resume Examples & Samples

Support UK Key Accounts Manger
Processing and progressing sales orders within the Key Accounts Guidelines
Maintain New Line Forms and Ti Hi Information
Effective Communication with all Key Customers- Tesco's, ASDA, Wiggle, ARGOS, Sainsburys, Boots
Effective Communication with other departments - Warehouse & Product Development
Take responsibility for setting up and maintaining relevant files for all Key Account Customers
Manage and distribute Sales Reports
Maintaining Special Price List within the Opera system
Manage and Maintain EDI processes
Visit key customers with account manager where appropriate
All other duties laid down by the Customer Service Manager/Key Account Manager
Previous Key Account experience including New Line Forms & Ti Hi completions
Computer literate, Word, Advance Excel - Spread Sheets and formula's, Opera knowledge an advantage
Excellent telephone manner with good communication skills - able to build customer relationships
To use own initiative in all aspects of the job

170

Customer Service Rep-onemain Financial Resume Examples & Samples

Customer Service experience or prior Call Center experience preferred
Bilingual (Spanish and English) preferred
Experience in achieving challenging goals and working in a fast-paced environment
Ability to perform individually as well as contribute positively to the Customer Service Team environment

171

Shipping / Receiving / Customer Service Resume Examples & Samples

Receive materials as required and update records as needed in CMS
Verify material quantities received and report immediately any discrepancy in Delivery on Time, quantity, labeling, discrepancies, etc
Create, submit and track Suppliers Delivery/Logistic/Quantities issues
Responsible to keep containers, raw material and finished goods in organized in the warehouse
Responsible for the accuracy of inventories of raw materials and finished goods
Responsible to track and report CMS Inventories in all locations at MPTSH, Suppliers, WIP, FGs etc
Report material inventories daily
Track outsourcing Suppliers daily and report Delivery Performance Daily, Weekly, Monthly
Responsible to support Labeling Process Training and follow up with Manufacturing
Unload and verify customer dunnage and store in designated area. Verify correct counts and correct dunnage
Load trucks in accordance with shipping needs according Customer Requirements
Ensure that the correct parts are placed on the right trucks
Maintain final audit and warehouse in a neat and orderly manner to ensure easy access
Load company truck with parts going to suppliers
Utilize bar code scanners for shipments and ensure process is followed
Responsible to print labels and ensure accuracy
Verify and sign all shipments performed, including quantities verification and all requirements to deliver and send to production lines
Handle shipping and in-process tag tracking
Organize finished goods and work in process parts to ensure FIFO inventory system
Accurate packaging inventory tracking and reporting, including Jatco
Unload and put away stock (packaging and components)
Pre-stage customer orders
Follow process for reporting container damage
Provide MRO Material Inventory Support
Responsibility for accuracy, organization and filing of all paperwork
Perform cycle counts as needed and report inventory differences
Ensure that stock is moved safely and efficiently as required to support cycle counts
Prepare incoming and outgoing shippers
Submit shipping information to Customer as required
Perform verifications and checklists as required
Participate in 8Ds and corrective actions required as needed
Act as the Pull System Champion for Manufacturing
Participate in MAFACT Teams as required and as a Team Player in CI activities
Participates in continuous improvement activities, submits improvement suggestions
Ensure that company policies and procedures are adhered to including TS16949, ISO14001 (EMS), and Employee Handbook
Ability to obtain a Hi-Lo license.(Must have valid driver’s license
Experience with Inventory Control and labeling process
Must know and follow safe operational practices
Experience following 5S practices
Must have excellent attendance and performance record
Familiar with MAFACT principals preferred
MMOG and lean manufacturing experience preferred
Working experience with CMS, EDI, SMART, DDL, Microsoft Office
Ability to work with little or no supervision
Positive attitude and ability to work with others in a team environment
Ability to work overtime
Able to communicate in English effectively (both written and oral)
Demonstrates creativity, initiative, and problem solving skills
Results-oriented team player with high energy level & attention to detail

172

Temp Customer Service Resume Examples & Samples

Handle, research, and resolve any type of phone and email inquiries/requests from stores
Track and document customer contacts into customer relationship management applications and systems
Complete any follow-up work related to store orders (i.e., contact publishers, inventory issues, etc.)
Adhere to current understanding of policies and procedures
Participate in team meetings and contribute ideas to the department for the improvement of the team and/or the improvement of the work process
Support additional duties as necessary in high volume or promotional periods in contact center
Required to work in one or multiple queues and/or have multiple skill sets
Contact multiple vendors via email or phone for product/order inquiries
Receive inbound calls related to price, availability, order status, order issues, (damaged items, returns etc.)

173

Customer Service Regional Head Resume Examples & Samples

Outstanding Customer Service skills
Familiar with market, competition and regulatory requirements
Knowledge of cash management products, FX, trade, loan and card related products
Knowledge of general policies like AML, KYC, COB, credit policies and related regulations is required
CitiDirect experience preferable
Understanding of customer life-cycle, from Sales, through to Implementation, Service Delivery
Citi or major competitor experience
Has to have excellent ability to pay attention to details and work under pressure
Awareness of Citi processes, policies and relevant laws
Years in industry: 5 (customer service or banking), Years with Citi: 3
Project management, CCB segment related experience is an advantage
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience

174

Customer Service With German & French Resume Examples & Samples

Customer Service Representative
You will be part of an multinational team and fully trained up before you start working in the role
You will be assigned to a specific market and help customer with their technical and non-technical queries
Fluency in English and French OR German
1-2 years' work experience in a customer service role ideally within an international company

175

Customer Service Resume Examples & Samples

Be part of a young and dynamic team to provide optimum service to all customers by answering inquiries and resolving complaints effectively with the ultimate aim of projecting a professional Citibank image
Understand and perform the works as per policy and compliance
Perform timely escalation to supervisor for any potential control and services issues
Handle customer inquiry, request and complain through competent, problem free and timely services
Log customer’s complain to complain tracking system and monitor to ensure resolution is delivered as per standard time
Discipline in working hours and be ready at the counter 5 minutes before branch is opened for customers
Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world’s most respected financial institutions now
Candidate must possess at least a Bachelor's degree, any field
At least 1 year(s) of working experience in the related field is required for this position
Languages required: English, Bahasa Indonesia
Possess excellent interpersonal and communication skills with good command of written and spoken in one and other spoken language to liaise with different speaking clients
Service-oriented and able to work under pressure; sales driven; a good team player with commitment and initiative; mature, self-motivated, patient, well organized, meticulous and analytical

176

Senior Executive Customer Service Resume Examples & Samples

Ensure Wing-to-Wing Resolutions of cases received with utmost accuracy and delivering best in class service
Final Resolution to be communicated to Customer
Relationship management and Cross Fucntional follow up in the respective portfolio
Maintain reports / MIS / dashboards for the activities handled to monitor performance and progress
Ensure timely closure of reported issues from various channels with complete follow-up and efforts
Excellent, professional phone and communication skills – interpersonal, verbal, and written
Good Interpersonal skills

177

Executive Customer Service Resume Examples & Samples

Co-ordinate with cross functions teams to get necessary resolution for customer complaint
Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally
Graduate with 3- 5 years experience in credit card industry. Complaints handling / Process improvement experience in customer services / 1 year experience in handling similar profile would be added advantage
Excellent listening,problem solving and analytical skills with ability to resolve conflict effectively

178

Team Leader, Customer Service Resume Examples & Samples

3 plus years experience in a Leadership role
Strong experience and knowledge managing an operations team in a solution center environment
Bachelors Degree or a combination of education and experience required
Strong MS Office experience

179

Customer Service / Small Business Card Core Resume Examples & Samples

Possess the ability to work with multiple applications at the same time
At least 1 year of experience handling difficult situations with customers
Ability to analyze and resolve customer disputes
Ability to communicate effectively and professionally with Small Business owners/professionals

180

Customer Service / Portfolio Collections Resume Examples & Samples

Facilitate the timely repayment of obligations and to help minimize loss on all contracts. Includes calculating buyouts, recommending contracts for restructure, assisting with assumptions and referring accounts for repossession or other legal action as required
Manage delinquency levels within the assigned portfolio of accounts through the use of outbound calls, letters and use of third party providers. Make outbound calls in sufficient enough volume to maintain acceptable delinquency levels. Use collections letter series as a tool to manage delinquency levels within the assigned portfolio requested
Account reconciliation of complex payment and billing histories
Analyze credit information (credit bureau reports, D&B's and Paynet reports that are used in the process reviewing troubled accounts for extensions and rewrites
Communicate with customer, customer’s representative(s) and internal department(s) so that delinquency issues can be resolved
Communicate recommendations for extensions and rewrites based upon the analysis of relevant financial information
Evaluate accounts and recommend additional actions to be taken such as placement of accounts with collection agencies or attorneys
Associate degree in business or related field or equivalent work experience Bachelors degree preferred
1-3 years commercial lease and loan collections experience with a variety of different types of lease and loan structures
Proven ability to manage customer and internal relationships
Ability to make decisions that balance customer needs with company needs
Ability to work effectively with ambiguous situations and identify appropriate solutions
Proactive, self-motivated, independent and results oriented

181

Director, Domestic Customer Service Resume Examples & Samples

Work cross functionally with Distribution and Transportation leaders to develop long term distribution strategy utilizing customer requirements to drive operational excellence
Oversees all order management processes to ensure accurate information and demand signals are communicated throughout the sales, planning and supply chain organizations
Work closely with Sales Reporting teams to ensure information (order reporting, product delivery information) is standard and consistent across all levels of the organization and channels
Work collaboratively with customers to ensure goods are flowing through UA’s and customer’s supply chains efficiently and timely as possible. Participate in customer capacity planning
Work cross functionally with Customer Compliance Director to develop policies and procedures to minimize customer chargebacks
Collaborate with top customers to hold quarterly operations meetings to discuss UA & Customer metrics as it relates to fill rates and on time deliveries; Responsible for presenting monthly customer service metrics to supply chain and sales leadership
Works cross functionally with merchandising and supply chain to ensure key product programs are set, delivered and on the shelf in the targeted time frame
Oversees training tools and development of training processes and policies
Oversees customer adherence and acceptance of B2B website which includes training new/existing customers and sales reps
Build and develop a high performing management team. Effectively coach, mentor, and lead staff and support their growth and development within the organization
Drives continuous project and process improvement efforts by working cross functionally across the company
Developing and managing a budget
Supervises a team of senior managers, managers and customer service trainer
Conducts and leads team huddles to clearly communicate all account or business changes and updates affecting leadership team
Being the “voice of the customer” internally throughout the UA organization

182

Customer Service & Administration Co-ordinator Resume Examples & Samples

Responsibility for running the day to day running of reception
Greeting Guests and attending to guest requirements
Providing backup of the Executive Assistant
Direct all Help desk concerns to the correct department for rectification
Help Desk recording and administration
Reception duties
Greeting Guests
Answering calls and managing their redirection
Screening Calls as required
Presenting the Face of Fox Studios
Mail Sorting and Distribution
Microsoft Word , Excel and Powerpoint
Experience in an office admin environment
Prior experience with leases/contracts desirable
Strong positive customer focus/ front of house experience
Film or related industry required experience desired but not essential
Ability to manage multiple contact points simultaneously. Eg phone, walk up enquiry etc
Ability to work in a tense environment with difficult people
Tertiary Qualification, desirable,
Willingness to develop and grow with role

183

Customer Service Contact Centre Representative Resume Examples & Samples

Developed problem solving skills sufficient to systematically identify, analyze and generate alternatives to address/resolve client issues/problems
Developed time management skills to effectively organize and prioritize work activities and meet deadlines
Demonstrated adaptability, flexibility and ability to multi-task in a dynamic and fast-paced environment
Strong computer literacy, strong keyboarding and internet navigation skills in a Windows-based environment
Strong work ethic and commitment to punctuality and adherence to work schedules

184

Customer Service Resume Examples & Samples

Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence
Process product orders and provide prompt and efficient response and resolution to all customers’ requests
Assist customers, sales reps, and management with inquiries or issues concerning orders
Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments
Provide technical and/or product information as required to respond to customer inquiries

185

SAS Customer Service Manager Resume Examples & Samples

Assist in the hiring and management of staff, including temporary staff, to meet fluctuating customer demands and peak seasonal volume for Lenel, Interlogix, Onity and Supra business units
Be responsible to lead and develop all team members and will be accountable for team performance, including meeting customer service level commitments
Be responsible to manage department staffing and budget within defined guidelines, including driving department efficiency to mitigate the need for Overtime
Utilize Avaya CMS, Impact 360, NICE, MS Office applications and other appropriate tools to ensure the highest levels of performance and quality that are consistent across the Function
Develop and manage call quality and work order accuracy programs and processes and develop call handling guidelines and scripting in accordance within established standards
Be responsible to consistently apply Corrective Action/Performance Improvement Plans in accordance with company policy
Conduct periodic coaching (in accordance with established standards) and will complete and review annual performance evaluations for all team members
Identify critical problems that require immediate corrective action and will engage the assistance of the Commercial Operations Leader and HR Leader as appropriate
Conduct department meetings and skip level meetings and work on, participate in root cause analysis, and identify and resolve breakdowns in policies, procedures and processes that impact and/or compromise world-class customer service
Deploy ACE tools and methodology to drive operational efficiency and standardization across the department, irrespective of business units
Create uniformity in Opening and Closing script, Signature lines, Work templates and escalation processes to ensure customers that purchase across various BU’s are having an SAS experience
Lead and communicate on employee engagement actions during team’s operating rhythms
Identify opportunities to do all of the above with less staff, establishing operational and headcount productivity gains where possible
Define, create and deliver a world-class order management and customer service organization by leveraging the synergies created by combining the Customer Service organizations, driving operational excellence standards, technology and web-based customer interfaces to improve the customer experience and internal efficiencies
Define, create and deliver data analytics that will provide accurate data and analysis to inform internal decision making on staffing and productivity measures

186

Customer Service Resume Examples & Samples

Responsible for arranging domestic and international shipments as per Inco terms, handling customs clearance, preparing and confirming order approval and to ensure smooth transaction for the customers
Coordinate shipments to and from factory, supplier, site, port and international locations
Process complaints
Prepare and send documentation that coincides with shipments and exportation and are responsible for export regulatory compliance
They arrange transportation and customs clearance for shipments
Adherence and awareness of compliance and regulatory guidelines in customer set up and support
Manage and respond to customer requests for quotations and tenders
Process fax, telephone, e-mail inquiries and orders to the committed customer timelines
Communicate proactively with internal and (external customers regarding order status and other topics in a professional, positive and courteous manner
Work with others to ensure that accurate customer information is maintained in SAP
Stay current with inventory levels and requirements, in particular products on allocation
Responsible for making sure any customer account changes are communicated to relevant owner
Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service
Keep CS and sales manager informed of all changes, issues and potential concerns of all customer accounts
Work with warehouse or supply chain personnel as needed to ensure customer requirements are met
Complete all customer or staff requested reporting
Investigate and resolve service issues reported by customers or as requested by employees
Develop and maintain customer and employee relationships
Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience
Creating process documents in line with our Quality Management System
Adhering to the process defined in QMS
Previous customer service experience in the healthcare industry preferred but not essential
Russian (native) is required

187

Ctrp Customer Service Manager Resume Examples & Samples

Improving customer satisfaction scores through timely and accurate customer interactions as well as exceptional service. The ideal candidate will be able to develop strong working relationships with customers and be capable to delivering good and bad news in a manner that is well received
Manage a team of Customer Support Representatives to ensure timely updates that include part status, quotations, Beyond Economic Repair (BER) analysis and technical dispositions
Supporting Market Feedback Analysis (MFA) activities for assigned customers
Work with Sales to project shop visits and support production scheduling, pricing and growth projects

188

Admin, Customer Service Resume Examples & Samples

Provide quality service to internal and external customers
Demonstrate positive, customer service, and team-oriented demeanor
Primary Operations contact person for claims and customer service
Ensure that ASNs and shipments are entered in a timely and accurate manner
Support other areas, including international paperwork preparation, generation and distribution
Assist with calls from stores, district managers, carriers, the New York office, and pool distribution agents
Handle external customer issues in a professional manner at all times
Provide Management with accurate reports of issues with vendors
Working knowledge of all claims procedures
Collect Payments due from agents
High school diploma or general education degree (GED) or equivalent combination of education and experience
Microsoft Windows
Microsoft Office Excel, Word, Access and the Internet
Basic level of language skills, math skills, and reasoning ability
Ability to work on multiple tasks

189

SVP Customer Service Group Manager Resume Examples & Samples

BS / BA degree or equivalent combination of education / experience
Senior level experience in a related role with commensurate people management experience
Sound business judgment

190

Customer Service Representive Resume Examples & Samples

G360 an TSYS experience preferred
Communicate the outcome with the client or other inquiring parties
Ability to communicate clearly and concisely with customers
Ability to work successfully in a team environment
Attention to detail - ensuring accuracy and completeness of information related to cardholders
Demonstrate dependability, initiative, flexibility, and an ability to think outside the box

191

Customer Service Outfitter Resume Examples & Samples

Ensure the front entrance is clean and clear of any trash of debris. Keep trash cans empty and clean
Assist customers in loading and unloading merchandise
Assist cashiers in bagging as needed

192

Customer Service Resume Examples & Samples

Take live calls ranging from simple site navigation questions to unique circumstances that come up with a specific offer
Resolve customer issues in a timely and consistent manner
Ability to defend revenue while maintaining the customer relationship
Respond to and handle e-Tickets that are submitted by users
Multi-task in several different software systems
Manage time and productivity to meet daily individual and team ticket targets
Stay current with knowledge of internal ticketing system, customer portals, back-office databases, Voucher redemption procedures, and specifics around different types of merchant features
Liaise with other departments to address any cross-departmental issues impacting the subscriber
2 plus years of experience in a customer-service capacity, preferably in a high-volume, transactional environment
Energetic and engaging personality with strong interpersonal skills
Evidence of conveying customer service through your written and verbal communication
Experience in e-commerce preferred
Act as a quick learner with excellent problem-solving skills
Time-management and organizational skills with high attention to detail
Strong computer, communication and analytical skills: intermediate Excel experience
Able to identify and communicate information for issues which require escalation
Understanding of Fulfillment, Drop-Ship and Tracking

193

Team Leader, Customer Service Resume Examples & Samples

Minimum of 3 years of customer service and/or supply chain experience required
Previous supervisory in a customer service and or supply chain environment is strongly preferred
Must have advanced analytical skills, advanced project management skills, and be results oriented

194

Order Management Customer Service Resume Examples & Samples

Review orders on a daily basis and take corrective actions as needed
Research and resolve all customer late shipments and other inquiries
Work with sales and customers to manage special order requirements or account requests
Enter manual orders
Responsible for meeting department KPI’s
Participate in monthly customer service sales calls, as needed
Create Proforma invoices, as needed
Serve as a trainer for other hourly, weekly or temporary personnel, as requested
2 year degree in related field, or have completed 2 years of college
2 years of experience in logistics and/or large volume, fast paced Order Management environment
Excellent written and oral communication skills combined with ability to manage multiple tasks and handle difficult situations in a professional manner
Must have the ability to work independently with minimal supervision, as well as work in a team oriented environment

195

Customer Service, Hospitality Resume Examples & Samples

Technical Troubleshooting Ability
A minimum of a high school diploma or GED
Average typing skills: 25 WPM
Strong command of English ( in both reading and writing )
Logical, analytical thinking, and problem solving skills

196

Customer Service / Account Manager Resume Examples & Samples

Assist with daily processes and work flows
Supervise the end-to-end operational services and overall service quality
Act as the day-to-day contact for client and third party vendor/ancillary service provider relationships and other internal parties
Supervise process flows, administrative summaries, and standard operating procedures
May supervise mid to large sized internal and external client project work across multiple clients
Develop quality review policies and ensures policies are being followed
May supervise training and support to junior staff
Assist with best practice design and execution of deliverables
Supervises complex administrative projects

197

Employee Customer Service Resume Examples & Samples

Manage day to day operations of HR call center staff supporting current and former employees of the firm with issues
Associates Degree or higher or equivalent experience
4-6 years customer service experience with at least 2 years management experience
Global experience a plus
Significant success at building efficient and effective teams
Outstanding customer handling skills, Self-starter; motivated to learn and operate independently
Clear understanding of HR policies and procedures for Supervisors /Managers. - Effective team player, leadership abilities

198

Dutch Customer Service Resume Examples & Samples

Utilising knowledge, available sources and tools to diagnose and solve problems
Fluency in Dutch language and good level of English
Regular user of standard computer applications

199

Swedish Customer Service Resume Examples & Samples

Working in a team environment
Helping customers with their technical and non-technical problems
Manage and update customer's details on a database
Fluency in Swedish language and good level of English

200

Manager Collections & Customer Service Resume Examples & Samples

Effective communication and interpersonal skills which are necessary for professional interaction with customers, partners and direct reports to ensure a high level of Customer Service and credibility
Non-standard hours during peak periods
Lead and develop the Customer Service and Collections teams
Supports business plans, and business objectives
Ensure the delivery of customer service fosters overall customer and business line/department satisfaction

201

Internship Customer Service Resume Examples & Samples

Positive and proactive attitude
Strong interpersonal skills; team-work oriented
Problem solving attitude, strong organizational and time management skills
Good knowledge of Office programs
Fluent in English and Italian; excellent knowledge of German, French and Spanish

202

Quality Customer Service Internship Resume Examples & Samples

Assisting with the management of technical returns, both under guarantee and not
Assisting with the management and control of the spare parts supply process for Stores and Regions
Studying the feasibility analysis for implementing a new control method for the façon process (cutting, intreccio and assembly)

203

German Customer Service Resume Examples & Samples

Providing high quality customer service
Helping corporate clients with their queries, account administration
Build strong relationship
Support sales and order management teams

204

Danish Customer Service Resume Examples & Samples

You will be responsible for account administration and order processing
Previous customer services experience
Strong organisational, analytical, problem solving and administrative skills

205

Gift Wrap / Customer Service Northdale Resume Examples & Samples

Greet and assist all customers
Follow proper procedures for protecting sensitive personal identifiable customer information while on the sales floor
Maintain a clean and orderly work space
Support and implement changes needed to improve the company’s efficiency
Uphold the values and integrity of the company
Highly organized and ability to adapt to quickly changing priorities

206

Customer Service Liasion Resume Examples & Samples

Microsoft Office/Suite proficient (Excel, Outlook, Word, etc.)
Highly organized
Bilingual (English and Spanish, Mandarin, and/or Cantonese)

207

Customer Service Resume Examples & Samples

Follow all compliance and security measures relating to client data
Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets
Adhere to process norms and structure

208

German Customer Service Resume Examples & Samples

Monitor and resolve order and interface issues
Enter orders in SAP
Accuracy and Attention to Detail
Fluency in German& English essential

209

Customer Service Careers Resume Examples & Samples

Complete applications and close sales as part of customer interaction
Document identified opportunities and changes to customer situations and potential needs
Ensure calendars are full by proactively pre-booking customer appointments
Walk the floor: spend a minimum of one hour per week walking the branch floor to engage customers and look for opportunities to book appointments
Proactively contact customers: make out-bound calls from leads and multiple customer databases
Attend and actively contribute to daily and weekly branch meetings
Meet with Customer Service Representatives to collaboratively look for opportunities to fill appointment calendar for the week
Meet with Branch Partners to discuss appointments and cross-referral opportunities
For internally-delivered courses, complete all pre-work, pre-reading, and attend all virtual classroom sessions leading up to and between off-role courses
Consult Learning Library as needed to reinforce and supplement knowledge gained in training courses
In preparation for Registered Investment Sales Representative exam, dedicate 1-2 hours per day to self-study
Discuss performance and complete Coaching for Performance Assessment with Branch Manager bi-weekly
Conduct one customer appointment with Branch Manager side-by-side bi-weekly, and receive feedback
Adhere to Bank Policies and Procedures for the prevention of loss due to fraud, counterfeiting, money laundering or defalcation, identify and report suspicious and other reportable transactions or patterns of activity that are suspected to be related to money laundering
Protect the Bank's assets and maintain the quality of the lending portfolio by ensuring adherence to lending process requirements, and established yield, quality, diversification and risk guidelines
Comply with all regulatory, legal and ethical requirements
University degree or equivalent work experience
Completion of the Financial Services Manager Development Program at BMO; or at least one year of equivalent training/experience at another financial institution
Eligible to be a Registered Investment Sales Representative (RISR) registered and lending qualified
Candidates must be willing to participate in a 6 month training program to progressively gain knowledge and build their capabilities
Candidates who do not meet the minimum requirements will be considered a Financial Services Manager in-training until they have fully completed the requirements to become a fully qualified Financial Services Manager

210

Customer Service Resume Examples & Samples

Intermediate computer skills and handling multiple applications at once while servicing customers
Outstanding communication skills and interpersonal agility with diverse customers
Strong critical-thinking, logic and problem-solving skills along with strong reading and comprehension skills
Detail-oriented and adaptable to change while receiving regular feedback
Comfortable in a fast-paced work environment while continuously learning on the job
Contact center experience
Ability to respond with empathy while working through complex situations

211

Customer Service Analysts Resume Examples & Samples

Manage and monitor sales orders through the system to ensure full delivery of parts to the dealer network
Manage Machine Down dealer orders through to delivery
Investigate and resolve order exceptions
Manage new product parts information to meet dealer requirements and provides parts order information

212

Collections Customer Service Resume Examples & Samples

Facilitate customer solutions to resolve short-term financial hardship issues with customers
Answer customer inquiries concerning the status of their accounts
Accurately document call details in the appropriate bank systems
Comply with company and regulatory requirements
Review and analyze credit reports
Utilize skip tracing tools in order to locate customer information
Achieve goals and meet assigned deadlines in a timely manner
General knowledge of lending and repayment practices
1+ years of banking center, call center, or collections experience
Demonstrated ability to adjust to changes in the workplace
Decision-making skills
Proficient in Microsoft Office Suite
Ability to work in a fast-paced environment with minimal guidance
Associates or Bachelors degree
Bi-Lingual (Spanish and English)
Prior banking or collection experience

213

Customer Service IT Analyst Resume Examples & Samples

Provide first level desktop support to CCC users
Manage and support CCC systems including CRM (Customer Relationship Management) and Avaya Workforce Management
Work closely with systems vendors on implementation and support projects
Generate management metrics reports
Work on other tasks as necessary, such as ACE (lean process improvement)

214

Customer Service Resume Examples & Samples

Bilingual - Must be fluent in both Spanish & English
Possess the ability to work with multiple applications at the same time and troubleshoot customer issues
Dependable, results-driven and achievement-focused
Understanding of business clients’ financial needs

215

Ensures Providing Exceptional Customer Service is the top Priority of Every Interaction Resume Examples & Samples

8+ years of professional experience with Quality Assurance responsibilities with at least 6 years of experience in consulting delivering web, mobile web, or native mobile at an enterprise scale
Experience leading and managing a QA team with process, tools, and best practices in Agile development and testing
Understand cutting-edge technologies, including but not limited to front-end applications (web, mobile web, native mobile), responsive design, or n-tier architectures for content management systems (CMS)-driven, high-traffic consumer, B2B, or eCommerce applications
Experience serving as the subject matter expert on projects based on previous experience and/or the ability to quickly learn and become the resident expert
Ability to support development of Statements of Work and Change of Scope requests from QA perspective
Possess sound understanding of project management, financial management, resource management and staffing, and career development
Understand code management, version control, build release, and deployment procedures
Understand test automation and recommend and/or implement approaches
Experience in object-oriented programming such as C++, Java, Ruby, etc. a big plus
Manage multiple QA teams comprised of clients, third‐party vendors, outsourced partners, and ICF employees
Design test strategies, execution methods, and success measures of both functional testing (i.e. requirement-based, business-process-based, and use-case) and non-functional testing (i.e. load, performance, stress, security, stability, compatibility - backward and forward, data migration, data conversion, configuration, and usability)
Track QA program interdependencies, milestones, and deliverables to ensure timely and successful project implementation and deployment
Collaborate with multi-discipline leads to implement the QA process and methodology to ensure quality excellence of simultaneous, multiple digital projects/tracks
Achieve quality assurance operational objectives by contributing information and analysis to strategic plans
Manage testing feedback, lead defect prioritization, and communicate regularly with discipline leads to ensure proper resolution in a timely fashion
Evangelize and implement the upstream quality assurance approach to review design artifacts and requirements in order to identify gaps/issues in the requirements phase
Run working client meetings, lead testing sessions with clients, and make presentations to mid-level clients as well as develop, build, and sustain strong senior‐level client relationships
Establish alliances across other disciplines to develop cohesive and innovative QA solutions
Provide leadership, support, and ongoing guidance to members of the quality assurance team

216

Bentley Customer Service Manager Resume Examples & Samples

Negotiation & Mediation
Proven multi-tasking and analytical ability
Demonstrates team orientation and builds and sustains relationships
Communicates effectively, excellent oral and written communication skills
Leadership ability managing an alliance of network partners and employees
Supports continuous improvements, shows commitment to quality and supports change
Trustworthy and ethical
Ability to operate in fast-paced organization and work alongside a variety of functions
A demonstrable level of experience in customer service organization
Knowledge of relevant consumer law & regulation or Independent ability to navigate same
Experience working with lawyers
Proficient in Excel, Word, PowerPoint and SAP Software

217

Customer Service Resume Examples & Samples

Processing customer orders onto SAP
Checking the orders for invoicing purposes
Managing stock availability
Manage any queries relating to the orders
Building a solid customer relationship
Identifying customer needs
Liaising with other customer services teams internally

218

German Customer Service Resume Examples & Samples

Providing support to German speaking customer
Dealing with other teams to resolve issues for clients
Working on an international team and achieving team goals
Minimum 6 months experience in Customer Service role
PC proficiency; Knowledge of MS OFFICE
Complete fluency in German and English in speaking and writing
Enthusiasm and energy
Motivated to work in an international and fast moving environment

219

Gcg-customer Service Manager Resume Examples & Samples

Keep product, banking operations and legal compliance knowledge up to date
Awareness of company policies and procedures
Develop service strategies to bring about joint efforts from all customer contact points and other internal departments to deliver problem-free and timely service by reviewing problem incidences, eSMS trends and branch walk in transactions MIS
At least 3-5 years experience in the retail banking environment leading and supervising a team
Familiar with shift hours working environment will be an advantage
Good knowledge of local banking regulations
In-depth knowledge of company policies and systems
Excellent presentation and communication skills
Independent
Good people’s management skills
Analytical and detail oriented
Strong leadership – ability to lead all functions to deliver a common objective
Thrive in a fast-paced environment

220

Customer Service Assoc Resume Examples & Samples

1-3 years of customer service experience preferably in an operations/production environment
Ability to excel in a team environment, as well as work independently
Proficiency with a keyboard and window based applications, including Internet
Knowledge of Life Insurance a plus
College Degree a plus
This position (and training) will be located at Prudential's office in Jacksonville, FL

221

CAF Customer Service Resume Examples & Samples

Will coordinate regularly with operations leadership to fully understand the details of current performance in KPI’s, current trends, and drive performance improvements
Will coordinate and oversee new hire floor support including, but not limited to, specialist coaching, team briefings, & coordinating with the training department
Will lead any additional up skill training required by the business for specialists
Will identify performance trends of the department, analysis, and recommendations to ensure specialists deliver an exception customer experience. These initiatives will be primarily focused on enhancing customer experience, complaint reduction, and maintaining strong compliance with LOB policy & procedure
Will partake in procedures reviews, modification, and execute policy & procedure changes
Will support new systems roll out and implement enterprise wide efforts

222

Russian Customer Service Dublin Centre Resume Examples & Samples

This is a great opportunity for you to work in one of the largest American shared services companies
Fun and multicultural working atmosphere
Providing customer services to clients and answering their queries

223

Czech Customer Service Dublin Centre Resume Examples & Samples

This is a permanent role in a newly created global team with a technology organization
Immediate and December start dates
Group start date - there will be a few people starting at the same time to make it easier for you to establish yourself in the team and organization

224

Dutch Customer Service Dublin Centre Resume Examples & Samples

Dublin City Centre location
Attractive compensation package
Full training provided

225

French / Czech / Russian Customer Service Resume Examples & Samples

Working closely with other departments and external partners
Fluency in French/Czech/Russian language and good level of English
Enjoys dealing with people

226

Cae, Customer Service Resume Examples & Samples

Determines the problem: product, billing, undelivered or undeliverable product or service
Determines requirements to resolve the problem. Coordinates internal and external resources as needed: field staff, customer care centers, local systems, corporate and other departments and workgroups to troubleshoot and resolve issue
Prioritizes work load based on timing and severity of issue
Alerts management about recurring customer impacting issues
May assist in the development and implementation of new processes, procedures and systems to improve customer service by providing necessary reports and information to management

227

Mortgage Customer Service Resume Examples & Samples

Ensure that management receives timely and complete reports of any systems or product problems that impact the ability to provide accurate and timely information to customers
Excellent communication skills with concentration on telephone techniques
Ability to achieve phone metrics for the department

228

German Customer Service Dublin Centre Resume Examples & Samples

You will be working in a team environment
Helping customers with technical and non-technical problems
Utilising knowledge, available sources and tools to diagnose and resolve issues
Have native levely of German and have a good command of English
Ability to learn
Enjoy dealing with people

229

Customer Service Head-industrial Resume Examples & Samples

Responsible for high levels of effective outbound pre-sales call activity leading to delivery of sales objectives and exceptional service to customers in the market
Primary role involves pre-sales, customer fronting order to cash and post sales activities focusing on great customer experience
Full accountability in driving and exceeding Portfolio (Standard segment) and Territory sales targets set
To find new contacts and expand the range of products purchased using the Value Proposition to position us as their supplier of choice
Issue, follow up and convert profitable quotations
Take the lead in working with Marketing team focusing on sales related campaigns to drive activity and sales
Liaise with other departments and parties to increase our service level (eg. timely delivery, lead-time issues, etc)
Set objective and lead the team to maximise customer satisfaction through our value proposition
Active member of the local country sales leadership team, responsible for all pre-sales support, customer engagement supported by clear performance metrics within the market
As the custodian of the Voice of the Customer within the market, creating and embedding a customer focused culture ensuring the customer is at the heart of all decision making, evident by customer satisfaction scores
Overall accountability for the delivery of operational excellence within the market, evident by externally benchmarked cost % sales performance
Local business owner and point of contact for total end to end order to cash process, working closely with Marketing, Offer and Finance leads as required
Embedding high performance, driving change and continuously looking to improve the way we do things
Drive End 2 End great customer experience with other functions to ensure customer needs are met and exceeded, to identify area to improve

230

Data Entry / Customer Service Resume Examples & Samples

Organized, self-starter; comfortable working in a fast-paced environment
Highly accountable; takes ownership and drives sense of urgency
High attention to detail under deadlines
Strong work ethic - humble but confident
Excellent interpersonal skills; able to build strong relationships across HQ and field teams
Customer Service Skills - ability to work with different personalities in person or by phone
Proven ability to influence cross-functional teams without formal authority
Excellent written & oral communication skills -- full literacy in spoken and written English
PC skills with Outlook, Excel, Word
Type 70 WPM
Prompt, efficient and learns quickly

231

Customer Service Retention Resume Examples & Samples

Client Retention: servicing existing clients and expanding current business by understanding clients’ changing needs and presenting appropriate and innovative solutions
Overcoming customer objections
Excellent communication skills and ability to effectively interface with clients
Organized, detail-oriented, and efficient time-management skills

232

Customer Service / Capacity Planning Analyst Resume Examples & Samples

Facilitate through CS Mgrs the regular clean-up/management of all open order statuses
Ensure realistic start ship dates are being utilized on CO’s entered and how they relate to collateral and launch product
Track, forecast, and analyze the weekly non-workables and monthly open order rolls. Provide info and partner with BPO’s as root causes and corrective actions are identified
Bi-weekly reporting of outstanding commitment orders, monthly reporting on workable/non-workable current & past due commits, monthly reporting on commits falling due within the next 90 days. This is includes the monitoring and forecasting of commit conversion pctgs by BU & by league This will include communication to Sales, Management and other customer support personnel
Chase order predictions inclusive of historical seasonality and current year market trends. Assist OF Director in composing monthly fiscal forecasts
Daily entered orders reporting and analysis
Monthly CS ‘Problem Order’ reporting
Monitor return authorization and cancel code utilization for uniformity, consistency, and meaningfulness. Report volumes and trends regularly
Coordinate and guide internal resources who prepare daily/weekly QC Project files and MFG delay/order impact files
As cascaded from the SO&C Planning Mgr, work on projects to deliver longer term process improvements as well as immediate daily production scheduling answers

233

Admin Ii Customer Service Resume Examples & Samples

Ensure that claims are processed in a timely and accurate manner
Provides reports on routing and/or claims activity to various members of management
Handle external customer issues in a professional manner
Provide timely, accurate reporting while meeting strict deadlines
Working knowledge of all Transportation procedures
Input data accurately for extended periods of time
Use independent judgment and be self-motivated
Pay close attention to detail
Comply with all safety regulations of the Service Center
Must adhere to all policies and procedures of the Service Center
Maintain a clean work area
Work with co-workers in a professional, respectful, cooperative, and courteous manner
Regular and punctual attendance

234

SVP Branded Cards Customer Service Resume Examples & Samples

Leads team to develop process improvements and value for end users
Partners with various business leaders to assist with immediate needs and plan for future changes
Provides audit support related to expertise and necessary documentation
Responsible for strategic planning, budgeting and policy formulation for the group including capacity planning and team development
Bachelor’s degree in business, economics or similar field or equivalent experience
10+ years relevant work experience in regulatory compliance related work - Internal Audit, Risk Management, Internal Procedures and Controls
Ability to define, build, and manage strong partnerships across business, operations and technology organizations and across regions in a constantly evolving environment
Consumer Banking and Customer Service operations experience and knowledge preferred
Demonstrated ability to perform assessments related to risk management and controls and to analyze results to identify opportunities for improvement. Proven ability to work cross-functionally exercising leadership through influence, persuasion and negotiation
Exemplary thought leadership skills; able to build and lead strategic initiatives
Good executive presence for interaction across all levels of the organization
Superior execution skills and ability to drive results
Detailed and highly organized with strong analytical skills. Able to multi-task and set priorities
Demonstrated capability of leveraging technology in operational arena
Ability to establish a repeatable, reliable process to provide transparency for all stakeholders

235

SVP Branded Cards Customer Service Group Manager Resume Examples & Samples

This role is responsible for developing Branded Cards Customer Service servicing strategy, focusing on emerging and frontier servicing capabilities and optimizing for customer experience
Role will also be responsible to Identify and lead automation and digitization opportunities in Voice & Core Operations
Role will partner with the business to identify and implement revenue generating opportunities for the business
This role will be responsible for oversight for performance, customer experience metrics, and organizational strategy
Role requires high degree of Financial industry knowledge, Project Management and Program Management experience, strategic thought leadership, understanding of multi-site call center environments, ability to interact with senior level leaders across multiple business channels and geographies
Strong understanding and experience with the digital banking landscape
Strong drive for results and ability to diagnose performance issues, determine root causes, identify and drive initiatives to improve performance

236

Customer Service Summer Intern Resume Examples & Samples

Gain knowledge and experience in Customer Care Operations
Gain the opportunity to make an impact on Comcast's business and results
Participate in developmental activities
Network with leaders across multiple functions
Receive a hands on experience and see the frontline aspects that make cable possible
Actively participates in development, thrives as a dynamic, proactive, and continuous learner
Helps to improve Comcast's results through a project or series of work in Customer Care Operations
Opens, sorts, and distributes mail
Processes routine items and records
Answers phones and takes messages or provides information
Operates various office equipment
Assists with projects to ensure deadlines are met

237

Customer Service With German Resume Examples & Samples

Responding to customer queries and assisting customers with their requests
Working closely with other departments
Availability to start in a role in Dublin in 1-2 weeks' time

238

Mgr-customer Service Resume Examples & Samples

Overseeing the overall day-to-day functions, which involve attending to escalated investor requests and grievances as well as all investor /distributor related cases received directly from Income Tax, CBI, AMFI, SEBI, Judiciary and Management / Trustees
Identifying process risks based on compensation cases and complaints report
Responsible for recovery cases and communicating with various departments and investors on the same
Coordinate with other sub functions of TA and other departments to resolve the escalations. Ensure that the escalated issues are resolved as per the terms of service offering within the shortest possible timeframe and in accordance with department and company procedures and regulatory requirements
Monitor and review performance of Individual team members and provide feed back for improvement
Monitor error levels, check the accuracy of data being provided to investors, periodically carry out quality review and provide feedback
Ensure that the regulatory guidelines are understood and followed by all the team members
TAT improvement in complaints and queries- Responses to customers are sent promptly- Drive 20% improvement in 1st year
Automation of processes- Explore possible automation of key process with an aim to improve efficiency- Two ideas identified and implemented in 1st Year
Proactive identification of escalation- Predictive analysis of the queries and complaints to ensure min escalation. This could be through process changes as well as automation- Implement the solution in FY 16
Complaints learning document- Discuss with internal departments and share the opportunities for improvement ensuring there is not reoccurrence of similar issues- Ensure document is shared every month. Meeting with key internal departments every quarter
Language - Look at all communications to ensure the language is appropriate- To evaluate at least the most frequently sent letters in the 1st year
Generate proper MIS and reports on the activities of the escalated issues and overall grievances, so that the management team is informed of both the achievements and the requirements
Recruit when need arises and ensure proper induction of the new entrant
Handle other projects as delegated by the National Customer Service Head
Provide monthly reporting of Investor Complaints in a timely manner to management with actionable to address the top 3 -5 complaints. To monitor and track the same
Graduate, preferably from a commerce / accounting / finance background. Proficient in English
Previous experience in handling investor grievances and resolving complex issues, preferable in the mutual fund industry
Must have thorough understanding of Operations and process improvements. It could have been as an experience in the role of a Grievance Officer / Complaints manager or stand-alone stint in Operations
Knowledge of Tax Laws
Basic legal knowledge
Excellent customer relationship skills
Knowledge of business desktop applications (i.e.: Microsoft Word, Excel, PowerPoint, Access & Project, Windows, Visio, etc.) required
Knowledge of the Indian Mutual Funds industry and regulations involved therein
Model good work habits and appropriate use of procedures and control
Manages department performance
Provides technical guidance to other department personnel
May coordinate duties of departmental staff
Creating focus and achieving results
Ability to supervise multiple skill levels of staff members in own and other locations
Ability to influence and negotiate within own department and across the organization
Ability to set direction and guide staff to desired results
Ability to lead change strategies and hold staff accountable for action
Ability to help others adapt to change

239

Customer Service Fluent Resume Examples & Samples

Meet KPIs on an ongoing basis
Proven team player
Fluency in English plus Italian and French

240

German Customer Service Resume Examples & Samples

Competitive salary
Relocation package (flights and accommodation)
Career Progression
Benefits Package
Immediate interview and start date
A fluent German speaker
Committed to the role or committed to relocating for this role
Motivated and driven

241

Assistant VP Customer Service Resume Examples & Samples

This office shall be responsible for further strengthening of the internal grievance redressal mechanism of the bank
Review complaints parked in the CCSO queue that have been captured by frontline teams
Review detailed records/information relating to the complaint, discuss with various departments/stakeholders while redressing the same
Directly connect with complainants if required while examining their issues
Close loop the complaints by providing the resolution in writing to the customers
Record and document all information in the complaint management system
3 to 4 years in customer interacting role
Should be well versed with products and processes of the bank
Should display high degree of empathy and understanding of customer needs while providing solutions
Should be able to provide win-win solutions to the customers and the bank
Should possess strong communication skills, have ability to influence at all levels, good temperament, ability to manage relationship with customers and key internal stakeholders
Should demonstrate sound judgment in resolving cases and should be able to work independently

242

German Customer Service Resume Examples & Samples

Dealing with customers via telephone, email and chat functions
You will be responsible for proactively communicating with customers
Working as part of a multilingual customer experience team
Identifying potential customers needs
Developing relationships with new customers and existing customers
Fluent German speaker is aMUST
Experience communicating with customers via email and telephone
Ability to think on your feet

243

Customer Service Resume Examples & Samples

Sales referral \ Upsell ability
Contact Center experience preferred 2- 3 years
Computer literate, multi-task
Department open Monday - Saturday
Center Hours 10:30 a.m. - 7:00 p.m. Monday - Friday
Center Hours 7:00 a.m. - 4:00 p.m. Saturday

244

Customer Service Admin Resume Examples & Samples

Able to navigate proficiently through multiple systems including our console, Dazzle, and UPS
Pulling inventory from our warehouse. Familiarity with measuring clothing and simple picture taking to document details for our customers
Produce shipping labels for outgoing packages, as well as creating customer returns
Able to correct domestic and international addresses within the invalid address console
Keep current with all new policies and procedures
Coordinate and follow up with other departments to ensure problem resolution. Work together with other Customer Service team members to promote an environment of customer satisfaction
Other duties may be assigned
1 year of administrative work

245

Customer Service / Front End Sup Resume Examples & Samples

Processes layaways and layaway payments. Ensures customer balances due are accurate and current
Completes layaway inventories and reconciliations
Promotes customer satisfaction
Resolves customer complaint and provides information to customers on all types of NEX retail policies and programs. Coordinates all in-store aspects of the Star Card program
Supervises front end register, including scheduling, staffing, and training and performance rewiews. Ensures associates are aware of store promotions, policies, procedures, and programs. Ensures all front-end equipment - cash registers, etc. is available and properly maintained
Schedules and conducts store training programs regarding customer service, cash handling, etc. for retail store associates
Carries out and exemplifies the NEX policy of courtesy and customer service. - Makes recommendations for improvement

246

Web Customer Service Manager Resume Examples & Samples

Ensuring the team maintains our award winning customer service experience while improving upon the department standards in the luxury e-commerce field
Manage, coach and develop the Web Service team while instilling the Barneys New York values of great customer service
Maintain team morale and motivation levels to foster a team atmosphere that is receptive to change and process improvements
Manage call and email forecasting to ensure responsiveness and service levels in order to deliver customer expectations
Translate known issues and new initiatives from other departments to the team
Work with business partners to engage with the vendors for ongoing product knowledge and awareness of business initiatives and objectives
Set and record performance levels and KPIs for all web service teams; measure and review to ensure customer satisfaction levels are maintained
Initiate ideas to incentivize and reward the teams
Administrative responsibilities include (but not limited to): report generation, 1:1 sessions, timesheets reviews/submission, maintenance of dept. manuals and schedules and budgets
3-5 years management experience of customer service and customer protection teams across multiple channels
Have a solid track record of managing customer service and sales teams for a luxury brand
A focus on quality and an evident passion for our Customer Service in a call center environment
Excellent written and oral communication skills are essential
Strong leadership and proven people management skills including talent recruiting and development
Results-oriented leader with a proven ability to inspire a team and provide outstanding service
An open schedule that is flexible to support the team during nights, weekends and holidays as needed

247

Customer Service Representive Resume Examples & Samples

Strong knowledge of moderately complex banking transactions, banking products & services
Well-developed, effective customer service skills dealing with complex and sensitive issues
Experience cross-selling services. Strong mathematical skills

248

Customer Service Intake Coordinator Resume Examples & Samples

High School diploma or G.E.D. equivalent
Required shift time of 9:30 am to 6:00 pm
Knowledge of, and/or experience in, health plan claim processing or medical insurance billing and customer service functions
Familiar with various types of medical plans and knowledge of client plan provisions
Superior verbal skills and effective use of advanced customer service principles
Excellent written communication skills demonstrated by accurate, concise documentation
Experience in high inbound call volume environment preferred

249

Customer Service Resume Examples & Samples

Prior customer service or call center experience - technical support experience preferred
A minimum of a high school diploma or GED - technical training or education preferred
Be able to probe for the root cause of issues
Be able to explain an issue and gain agreement with the customer
Be detail oriented

250

Retail Customer Service Outfitter Resume Examples & Samples

Greet and engage customers in a friendly and enthusiastic manner
Provide a legendary experience for every customer and promoting Cabela’s programs
Use current POS and SAP systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc
Assist asset protection in following all procedures and policies, including: checking inside products, checking for price switches, remove and retain security devices
Save customers who are not happy or did not have a good experience by correcting the problem, or notify a Manager On Duty of the issue
Opening and closing duties when necessary: empty trash, stock bags, supplies, cash wraps, dust and wipe counter, organization of drawer supplies
Assist in other areas of the store when business needs dictate
One or more years’ experience in a sales or service environment is preferred
High school diploma or equivalent is preferred
Ability to provide superior customer service and exceed customer’s expectations
Ability to use good judgment and logic
Experience in a related field or outdoor lifestyle
Knowledge of Cabela’s specific products is an asset

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