Operations Technical Support Resume Samples

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H Gorczany

Halie

Gorczany

5806 Johnston Spurs

Los Angeles

+1 (555) 924 2143

5806 Johnston Spurs

Los Angeles

Phone

p +1 (555) 924 2143

Experience Experience

Detroit, MI

IT Operations Technical Support

Detroit, MI

Fritsch, Abshire and Okuneva

Detroit, MI

IT Operations Technical Support

Knowledge of troubleshooting circuit degradation issues, including utilization, bandwidth and latency problems
A high level knowledge of PRN networks and routing protocols: BGP, MPLS, ISIS
Probes and problem solves to determine the root cause of the customer’s issue using a variety of back office systems
Works closely with customers on installation of software and basic PC setting issues
Demonstrates proficiency with trouble ticketing applications as well as other internal tools
Handles multiple tasks on time, including ticket administration, communications, and follow up activities
Communicates with customers and others in a repair situation

New York, NY

Operations Technical Support Engineer

New York, NY

Brakus-Homenick

New York, NY

Operations Technical Support Engineer

Providing a factory reach-back interface to assist the user community in developing tools and capabilities
Developing recommendations for addressing operational shortfalls including improvements for system data processing
Providing feedback to factory engineering personnel on operational activities, priorities and objectives in support of ongoing and future operational initiatives
Create, update and maintain run and recovery procedures
Attending engineering review boards, in-briefs and status briefs to provide system and user oriented inputs
Developing and teaching technical system courses to familiarize customer and user personnel with system capabilities
Providing Domain Expert support to Site Engineering and Operations Divisions

present

Phoenix, AZ

Operations Technical Support Specialist

Phoenix, AZ

Roberts-Muller

present

Phoenix, AZ

Operations Technical Support Specialist

present

Performs detailed documentation of all service and support interactions and escalate issues pursuant to pre-established guidelines
Performs other tasks and obligations as necessary when delegated by management
Works with the Sales to develop and maintain corporate demo sites for client presentations
Dedicated mentor to Customer Support personnel to help build and improve their work product and quality of service
Performs telephonic and interactive web-based training for eHealth platform applications, features, and functionalities
Works with key members of service implementation teams to ensure the proper configuration of corporate products, services, and programs
Provides exceptional phone and email support to HealthFitness customers

Education Education

Bachelor’s Degree in Information Technology

James Madison University

Bachelor’s Degree in Information Technology

Skills Skills

Ability to quickly adapt to advancing technologies and procedural changes
Excellent verbal, written and analytical skills
Ability to coordinate and communicate effectively with other technologists and business partners to maintain high service levels in a demanding environment
Ability to work well in team environment
Previous enterprise, IT or service provider experience
Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution
Hands on experience with one or more of the following

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Technical Support Service Operations Resume Examples & Samples

Quickly identify issues and resolve them based on guidelines
Installation and troubleshooting of Software
Knowledge and hands on experience with Windows XP, Vista, Win7 & Win-8 operating systems
Processing call & solving problems faced by the users online, by taking remote assistance of systems
Knowledge on Microsoft services, Antivirus, patch management is a plus
Ability to work in a team environment, handle multiple tasks simultaneously and adapt quickly to changes
Good written and communication skills
Ability to adjust communication to the technical level of audience, and stay calm and patient in negative situations
Languages - English, Hindi (Mandatory), Regional languages Kannada, Tamil, Telugu, Malayalam
Desired Profile**

Client Operations Technical Support Resume Examples & Samples

With minimal supervision, answers questions and resolves client issues relating to products and services
Provide support to clients, ability to research and analyze problems
Ability to coordinate change control and testing support
Ensure accurate and timely completion of assigned special projects and requests
Use a case tracking system to track information, cases/ tickets, questions and answers for every client-driven request
Investigate issues with a focus on level 1and level 2 support and first call resolution
Perform the necessary level of investigation using a focused method of troubleshooting and information gathering in order to provide the necessary information and communicate with various subject matter experts for timely issue resolution
Act as a liaison between level 2 and level 3 support associates as well as other subject matter experts and the client
Track and report key performance metrics related to support requests and solution quality
Active participation in the testing/validating change control events, application releases, and/or patch release during off shift change control windows or as necessary to resolve a client impacting issue
Minimum five years’ experience supporting large key accounts required
Excellent analytical and Excel skills to provide client reports, billing and reconciliation
Familiarity or ability to quick gain familiarity with XML, HMTL, Java, Tomcat, SQL, Excel, Splunk, SEUM, Log Analysis, Telephony, Perl, Winbatch, Ruby, Linux
Expert level problem solving and troubleshooting ability
Critical thinking and creativity
Expert level computer and application level troubleshooting
Expert level ability to understand and troubleshoot the various layers of web applications
The proven ability to understand and troubleshoot application logic
The ability to read and edit configuration, bootstrap, and initiation files
The ability to understand and troubleshoot web services applications with regard to xml requests and responses
The ability to examine and analyze large sets of data such as log files and database tables, and apply critical thinking to extract meaning and root cause for issues

Operations Csr-technical Support Resume Examples & Samples

With BPO Experience: Completed at least 2 years in college; 6 months TSR experience (preferred)
Fresh Graduates/Undergrads: Completed at least 2 years in college; IT/Marketing/Psychology course (preferred)
Proven communications skills (ability to speak concise, clear, and conversational American English)
Demonstrate basic technical aptitude – basic computer and/or TV input troubleshooting
Digital Literate – stays current on technology, especially with the internet and mobile devices
Able to provide clear and detailed instructions
Must be available to work all hours of operations, including local holidays and weekends
No BPO Experience: IT/Marketing/Psychology Course (preferred)
Must have good communication skills: (reading, writing/typing, grammar, vocabulary, and comprehension)
Must have knowledge and experience in using computers
Eager and able to learn and adapt to a fast-paced work environment
AT&T U-verse/DTV background (preferred)
Technical and/or Sales background in a BPO environment
No multiple short term positions (<5 months) within the last 12 months. Should have 12+ months of tenure in at least one of the last three positions held. If there are short term positions – dive into why and check for gaps in employment
Worked in an environment where CSAT and/or FCR are major KPIs
Did not get separated from previous employer due to attendance and/or fraud-related reasons
Ability to multi-task effectively: navigates through multiple software programs and applications while maintaining a conversation
Ability to deliver difficult or unpopular messages
Ability to articulate the features, applications, and benefits of a given product they are familiar with

Technical Operations Support Coordinator Resume Examples & Samples

Provide operational procedure support and instruction to users and operators of the system
Provide training support and instruction. Pre training will be provided on the GSF system and deployed test tools at the CGI offices in Leatherhead before deployment to the GSMC site
Work with the GSA and other agencies to ensure the overall site operation of the GSMC is maintained and supported
Support the management of site spares and asset management & control, particularly for security devices
Work with the various security teams to ensure correct implementation of transportation and delivery of secure items
Support change and fault observation review boards
Assist with fault and issues investigation and work with the support teams in LHD to identify and where possible resolve issues
Supporting the on-site teams, ensuring clearances and access etc and being a key point of contact
Raise any significant site issues (including any safety issues) with the CGI Operations Support Manager
Support and assist in the management of system upgrades of software and/or hardware
Support and manage the installation of critical security patches
Develop an understanding of the GSMC systems, and become the key technical CGI system expert
Interaction with Others. You should liaise regularly with the members of the GSF project team in Leatherhead (UK) and Toulouse (FR). In particular, you should help to ensure that we work together as a co-ordinated team and that we are all kept aware of events or client activities that affect the project and its activities. Some occasional travel to these offices will be required
Work with ESA and the GSA to conduct multi-site testing and interface proving
Site management and operational experience
Demonstrable customer facing and interaction Team management skills
Hardware, technical drawing and asset management experience
Preferable Space Domain and Security Experience
Some software/system development and engineering experience

Technical Operations Support Resume Examples & Samples

Understands wireless computer networking, computer networks, and RF technology; has familiarity with clandestine technical collection capabilities and field operations
Has proven ability to research, analyze, prioritize, problem solve, synthesize large amounts of data/information, and to work tasks concurrently with minimum supervision
Has strong communications skills and knowledge of complex geographic and functional issues

Cmrr Transition to Operations Technical Support Resume Examples & Samples

Demonstrated experience in aspects of project management for a project, program, and operational activities
Working knowledge and demonstrated experience with the startup of programmatic equipment and gloveboxes
Working knowledge of the application to projects or programs in two or more of the following areas: engineering, safety, risk management, environmental compliance, safety basis
Demonstrated working experience in programmatic operations
Familiarity with LANL or other facilities and programmatic operations within the DOE Complex
Demonstrated experience working in a radiological and/or nuclear facility
Familiarity with project management and project control processes

Operations Csr-technical Support Resume Examples & Samples

Ability to communicate with customers using proper grammar, actions, words, and tone that conveys a compassionate, friendly, confident, and trusting environment
Ability to demonstrate empathy, establishes rapport, apologize for any inconveniences and take responsibility for the solution to the member’s reason for calling
Ability to listen and respond appropriately to customers’ needs
Able to interpret customers’ explanation of why they need help in order to correctly identify their wants and needs
Ability to paraphrase and confirm what the customer has stated
Ability to adjust rate of speech/typing as necessary to accommodate the individual customer
Ability to clearly explain a product, offer, or resolution using accurate and concise descriptions that do not include jargon or localized colloquialisms
Ability to discern and identify Customer’s need, using effective questioning, to identify optimal solution
Ability to provide accurate and complete information at all times throughout the interaction
Ability to solve customer concerns through effective use of tools, queue policy, products, offers, and scripting; presenting features and services relevant to customers’ needs
Ability to display confidence in communicating solutions. Should be comfortable not knowing the answer but knowing where to find the answer
Intermediate knowledge of running home PCs including software, operating systems, and hardware (modems, routers,)
Intermediate Internet knowledge including connection types, connection speeds, and general troubleshooting skills (delete temporary files, manually set up modems, etc)
Basic knowledge of
Knowledge of Operating Systems
Ability to control the customer inquiry in a professional and friendly manner without creating a situation in which the customer becomes defensive
Does not argue, interrupt, or speak over customer
Ability to limit non-business related side conversations (whether initiated by the customer or the CCC), redirecting customer in to a productive interaction
Ability to diffuse angry or upset customers, directing the conversation in to a productive interaction between the customer and AT&T
Ability to remain calm and customer focused, when faced with environmental distractions
Self motivated to achieve and exceed service and performance targets
Resilient under pressure and shows capability of handling setbacks
Ability to detach from personal needs and biases
Ability to accept and quickly adapt to change, adjusting frequently to a dynamic work environment

Technical Operations Support Resume Examples & Samples

Must have an active TS/SCI clearance and poly
Experience monitoring operational requirements and cable traffic
Experience interfacing and coordinating with various components to facilitate operational support
Experience monitoring operational requirements in various stages from conception to completion and writing status reports
Experience analyzing operational support requirements and writing trends reports
Former TOO (any discipline)
Overseas experience
Experience in multiple DS&T offices/mission areas

Operations Technical Support Specialist Resume Examples & Samples

Provides exceptional phone and email support to HealthFitness customers
Performs detailed documentation of all service and support interactions and escalate issues pursuant to pre-established guidelines
Familiar with intermediate-to-advanced concepts, practices, and procedures within the eHealth platform to perform the functions of the job
Dedicated mentor to Customer Support personnel to help build and improve their work product and quality of service
Provides Customer Support backup phone and email support when demand is beyond normal capacity
Works with key members of service implementation teams to ensure the proper configuration of corporate products, services, and programs
Performs telephonic and interactive web-based training for eHealth platform applications, features, and functionalities
Works with the Sales to develop and maintain corporate demo sites for client presentations
Prepares Customer Support department and unique client status and operational reports
Uses intermediate to advanced HTML and webpage design skills to support program requests and implementation requirements
Assists in modifying and improving customer service systems, work flows, and policies and helps to plan, develop, and maintain customer service and technical support documentation
Prepares and audits unresolved status queue to monitor and report open support issues
Helps identify, validate, and approve system failures for escalation to Development
Performs most customer support functions related to client cancellation process
Performs routine support and maintenance of client content (i.e. newsletters, tip compilation, help guides) to meet service agreement obligations
Performs other tasks and obligations as necessary when delegated by management
The position reports to the Operations Technical Support Manager
Exhibit leadership qualities; communicate effectively with others, be consistent and reliable, be persistent, and be discerning and insightful
Active listener and communicator with a clear and pleasant speaking voice demonstrating a strong focus to customer service
Demonstrate team player mentality, follow direction, and be enthusiastic and positive
Courteous and patient; a motivated self-starter
Organized, detail oriented, and be punctual to work, meetings, and training sessions
Ability to work independently, problem solve, and make decisions with minimal supervision
Ability to adapt to frequent changes, delays, and unexpected events
Exercise good judgment, keeping in mind company policies and procedures
Ability to easily learn and accurately enter data in a computer software application for program documentation
College degree or equivalent preferred, high school diploma/GED required
3 years of experience in a related position
Strong computer background and extensive experience working in Windows and Microsoft Office applications (MS Word, Excel, Power Point, and Outlook) is required
The ability to manipulate Cascading Style Sheets, HTML documents, and PhotoShop Documents (PSD) is not required, but highly desired
Inbound call center experience or equivalent is required
Previous technical software and web-based support experience is not required, but desired

Technical Support IT Operations Resume Examples & Samples

Coordinate as smart hands with different portfolio and engineering workgroups
Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system Perform site maintenance and safety checks of assigned equipment
Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
Perform backup for the onsite servers and technologies
Provide on-call technical support via pager as required
Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner
Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required

Operations Technical Support Analyst Resume Examples & Samples

Provide support for functions/technologies such as Positive Train Control (PTC), train dispatching, locomotive on-board computing, AEI data collection and distribution, and other mission-critical systems that are utilized by the company’s transportations/operations personnel
Research and recommend systems that will enhance transportation systems, improve safety, provide savings, and/or increase revenues
Establish, maintain and enforce policies and procedures
Ensure that change management is performed effectively, including system testing, end-user training/orientation, end-user acceptance testing, etc
Ensure that disaster recovery plans are maintained and tested for mission-critical transportation/operations systems
Ensure that systems run securely and effectively
Oversee user support and training services
Assist operations personnel with project proposals and project management
Provide project management and project priority recommendations
Conduct meetings with decision makers, systems owners and end-users to define business, financial, and operational requirements including the identification of on-going system management issues
Diagnose and resolve issues that may affect the efficient operation of the company’s transportation systems
Support the operations of the company’s network and systems infrastructure
Other projects and duties as assigned
Understanding of railroad operations
Experience managing computer systems, data networks, and voice communication systems
Experience in assessing technical and business needs and making recommendations for resources required to maintain and expand service levels
Proven project management skills including the ability to concurrently handle multiple simultaneous projects
Effective interpersonal and communication skills
Ability to handle urgent and crisis situations in a methodical and analytical manner
Bachelor's Degree in Information Technology, or equivalent; 5 years related experience or equivalent

IT Operations Technical Support Resume Examples & Samples

Confident, professional and courteous when dealing directly with clients
Outgoing team player with the ability to liaise with other team members and take the lead on decision making
Positive, proactive and can-do attitude
Proactive and energetic nature
Supportive and committed team player
Working knowledge and understanding of UNIX/Linux operating systems
Working knowledge and understanding of Microsoft operating systems
Basic knowledge and understanding of networking protocols and infrastructure
A degree in IT, RedHat/Solaris or Microsoft professional qualification or equivalent proven experience in a technical support role
Possess 1-2 years’ experience in a server support and/or troubleshooting role

IT Operations Technical Support Resume Examples & Samples

Interact with customers, via multiple communications methods, per established customer service and quality guidelines
Using all available resources (including but not limited to: training, knowledgebase, intuition, and escalation resources), resolve or escalate customer incidents per established guidelines, processes, and service level agreements. i.e. Provide quality solutions in a timely manner
May provide escalated support to Tier 1 Service Desk staff
Maintain/enhance relationships with other support organizations (internal and external) to help resolve problems. Demonstrate the ability to appropriately escalate issues
Ensure ticket documentation is accurate and thorough
Maintain ownership of workload
Identify recurring incidents and trends, and escalate appropriately
Take applicable/assigned training courses
Ensure knowledgebase is kept up to date
Adhere to documented personnel and department guidelines and policies
Contribute toward/lead continuous improvement efforts/initiatives; may lead projects
Excellent Customer Service & Attitude
Excellent listening/understanding, verbal, and written communications
Team Player/Mentor
Excellent contact control, analytical and problem solving
Proactive and Accountable
Possess a sense of urgency and maintain stress awareness/management
Ability to multi-task while being attentive to the customer
Adaptability, Flexibility, Innovative/Creative Solutions
Desire to learn, and maintain/enhance knowledge
Readily accepts feedback, mentoring, and coaching
Working knowledge of Microsoft Office suite, ticketing tools, and troubleshooting tools
Understanding/experience in networking, web, email, mobile, security, and managed services technologies
Bachelors' degree in Information Technology or equivalent education in related fields
2 or more years customer service experience or other pertinent related experience

Technical Support Analyst Marketing Operations Resume Examples & Samples

Responsibilities include, but are not limited to, the following
Managing requests for publishing test and production apps, promoting approved apps into production environments, on-boarding/ off-boarding of applications to CTF fleet, and updating legal documents in the system
Maintain living documentation (SOPs, informational and training documents, etc.) to ensure it stays current and relevant for reference and use
Routine validation of each environment after completion of launch, code deployment or maintenance release
Responsible to support customer resolution of platform/channel issues/incidents
Work with other System Operation teams to support back office changes, new releases and standard maintenance
Strong understanding of operational procedures, protocols and communication paths
Bachelor's degree of Science related discipline or equivalent experience
At least 5 years’ of relevant Wireless, Engineering, Telematics or IT work experience
Strong understanding of application architecture and design principles related to system integration of client components, web services, and databases
Experience working with technical teams during time sensitive/issue resolution incident management
Excellent analytical, problem solving and debugging skills, with strong ability to quickly learn and comprehend business processes and problems in order to effectively develop technical solutions to their requirements
Proven team player with outstanding interpersonal and communication (written and oral) skills
Ability to multitask, drive efforts to completion with attention to detail and quality
Demonstrated ability to learn complex systems/process quickly
1 year experience with AYS team directly or with supporting organization
Experience with SalesForce, JIRA and ALM
Experience with back office systems including MCE server
Preferred experience with Agile, Scrum, iterative, or waterfall development and project methodologies
Preferred experience and familiarity with IT best practices (e.g., CMMI, ISO9000, ITIL, COBIT) and their implications relative to repeatable software development

IT Operations Technical Support Resume Examples & Samples

Provides on-site service support, installation, configuration and problem resolution in PC /Network environments
Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems
Diagnoses and repairs mechanical, hardware, software and system failures using established procedures
Act as the primary provider of technical support to desktop and laptop computer users for hardware, OS, and application issues for all end users including Executive Level customers
Monitor and update Service Desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions
Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress
Good understanding of Windows 7 , 8 and 10 issues
Experience providing Imaging of Laptops and Desktop PC’s
Experience performing installations, moves, software and hardware adds and changes to end users IT equipment
Experience in end user support using remote support tools
Experience supporting VIP and executive staff
Ability to update device bios or drivers
Ability to effectively research issues encountered and effectively resolve
Ability to interact with resolver groups to diagnose and resolve problems when possible
Ability to document process and procedures for self-help and for informational troubleshooting for other resolver groups
Ability to perform end users adds, changes, deletions and password resets in Active Directory
Ability to support end user mobile smart devices i.e.: Apple iPad, Apple iPhones, Tablets
Experience with installation of Network Devices i.e.: routers, switches, wireless access points
Experience building and installing Windows servers
Familiar in setting up and supporting home networks
Ability to travel to remote support locations
Windows 7, Windows 8 , Windows 10
Office 2007, 2010 and Office 365
Networking – TCP/IP, Remote Connectivity VPN
Windows Server (recommended)
Apple Macintosh support experience (optional)
Must have the technical ability to provide desk side support for computer and printer hardware, common software applications, Microsoft OS issues. Must be a proficient user of personal computer tools for word processing, decision support and communication. Must be skilled in problem solving techniques and repair
Experience utilizing remote support tools for end user support; diagnostic and repair
Ability to troubleshoot, configure end user mobile devices i.e.: Smart Devices, iPad, iPhone, Tablets
Proficiency in the following areas - Networking, VPN, Wireless. Customer Service, Ticketing system applications
Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve
Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and interviewing skills; service and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals
Executive Support experience a must - must have excellent communication skills
Experience: Three - Five years providing end user Desk side computer support with focus in two or more of the following areas: Desktop software (MS Excel, MS Word, MS Access, MS PowerPoint, Communication protocols TCP/IP Desktop hardware (PCs, printers, device drivers), Microsoft Office 2007 / 2010 /O365

IT Operations Technical Support Resume Examples & Samples

Creates trouble ticket which summarizes customer reported trouble
Initiates internal escalations on customer’s behalf and provide follow up
Handles multiple tasks on time, including ticket administration, communications, and follow up activities
High level physical layer troubleshooting, including Cisco, Juniper and/or Alcatel experience
Experience with diagnosing and resolving DNS & e-mail problems
Remote troubleshooting and testing experience with HPNA, WireShark, Putty, etc
Ability to work off hours/on call and during holidays
Excellent troubleshooting, communication (oral and written), customer service and interpersonal skills
Ability to learn in an ‘on-the-job’ training environment
MPLS experience
Juniper or Alcatel certifications are a plus
124590

Operations Technical Support Resume Examples & Samples

Identify resolve and escalate issues according to procedural documentation and training
Incident management of low latency multicast and unicast connectivity over the CenturyLink COIN network
Provide and obtain timely updates to/from relevant parties (internal and external)
Manage incidents to resolution in a timely manner
Monitor customer and infrastructure environments to quickly identify and resolve incidents
Management of telecommunications vendors, including but not limited to
Previous enterprise, IT or service provider experience
Ability to quickly adapt to advancing technologies and procedural changes
Ability to coordinate and communicate effectively with other technologists and business partners to maintain high service levels in a demanding environment
Ability to work well in team environment
Hands on experience with one or more of the following
Associates degree or equivalent education in related fields
Certificates of training in associated fields/equipments
Minimum 3-5 years related experience in specific technology or equivalent

Operations Technical Support Resume Examples & Samples

Answers inbound calls and/or redirect calls to proper CenturyLink organization if required
Manages customer expectations effectively (status and clear description of activities)
Demonstrates proficiency with trouble ticketing applications as well as other internal tools
Manages and correlates multiple trouble reports
Communicates with customers and others in a repair situation
Mentors/trains/coaches less experienced employees
Associates Degree (Engineering, Electronics, Networks) or equivalent education and relevant experience
5 years related experience in specific area or equivalent
3+ years of technical customer call center experience
Experience working on complex IP, Multicast, and Unicast issues
A high degree of knowledge with IP routing on multiple router platforms
A high level knowledge of PRN networks and routing protocols: BGP, MPLS, ISIS
Experience with multiple router platforms including Cisco, Juniper and Alcatel-Lucent CLI’s
Ability to quickly adapt to new situations, platforms, and processes
Ability to night shift in a 7x24x365 environment

Operations Technical Support Engineer Resume Examples & Samples

Bachelor’s degree or international equivalent in Computer Engineering, Computer Information Systems or a related field
Basic understanding of Unix scripting and Vi editor
Must be willing and able to work on at least 1 weekend day as part of a 4 day, 10-hour per day work schedule
Familiarity with NetBackup monitoring is desirable
Familiarity with monitoring tools like Nimbus APM is desirable

Operations Technical Support Engineer Resume Examples & Samples

Acting as primary point-of-contact for user personnel regarding system issues or questions
Providing Domain Expert support to Site Engineering and Operations Divisions
Supporting integration/coordination within customer and user communities and operations programs departments
Enabling information flow throughout disparate organizations to identify opportunities to leverage system capabilities to solve unique user challenges
Liaising with user personnel regarding impacts of system activities either pre-planned or post-event
Attending engineering review boards, in-briefs and status briefs to provide system and user oriented inputs
Developing recommendations for addressing operational shortfalls including improvements for system data processing
Developing and teaching technical system courses to familiarize customer and user personnel with system capabilities
Publishing status messages to the wider user community on changes to system status and/or capabilities
Providing an interface to factory subject matter experts for new system deliveries/upgrades
Providing a factory reach-back interface to assist the user community in developing tools and capabilities
Providing feedback to factory engineering personnel on operational activities, priorities and objectives in support of ongoing and future operational initiatives
Bachelor of Science Degree in a STEM field (Science/Technology/Engineering/Math) with 9 years of experience providing technical expertise and leadership in one or more of the following areas: Mission system engineering; Operations engineering; Communication systems; Digital signal processing
Must have a basic understanding of digital signal processing and communications theory fundamentals
Proficient using MS Word, Excel and PowerPoint
Ability to work odd and/or extended hours covering a 24/7 period
Work within a multi-contractor badgeless team environment
Current SCI clearance with Counter Intelligence polygraph
Site O&M experience
Applicable O&M or development program experience (payload system engineering, I&T, and/or TIP)
Current SCI with an SSBI within the last 3.5 years

IT Operations Technical Support Resume Examples & Samples

Probes and problem solves to determine the root cause of the customer’s issue using a variety of back office systems
Interfaces with development and support teams to ensure quick resolution to complex issues to ensure high customer satisfaction
Works closely with customers on installation of software and basic PC setting issues
Exhibits energy and passion to resolve customer issues while demonstrating the CenturyLink Unifying Principles of Fairness, Honesty and Integrity, Commitment to Excellence, a Positive Attitude, Respect, Faith, and Perseverance to our customers and co-workers
3-5 years related experience in specific area or equivalent
May require technical certification
Multi-tasking, problem solving, and strong verbal communications skills focused on advising and handling complex customer issues
Self starter with the ability to work in teams as well as independently
Strong technical product knowledge to ascertain root cause of problem
Customer service experience with primary focus on problem solving and issue resolution
Demonstrate ability to build and maintain good customer rapport
Telephone service center experience is a plus
Previous IT Help Desk experience
137313

Technical Operations Manager, AWS Support Resume Examples & Samples

Field technical support inquiries from customers
Complete analysis and present periodic reviews of operational performance
Make recommendations to customers about how new AWS offerings fit in their company architecture
Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
10+ years progressive leadership experience within the information technology industry
Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field, or equivalent work experience
Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired
Past experience as a systems administration, network engineer, or software development engineer

Support Engineer, Technical Operations Resume Examples & Samples

4+ years of relevant work experience in customer service, operations support, systems administration, product management, or software development
Excellent communication, problem solving, and analytical skills
Hands-on experience working with *nix systems (Linux, OSX)
Ability to use variety of open source technologies
Demonstrated success in software and data integration
Good knowledge of Agile and continuous software delivery processes
Experience with information security controls
Experience working on systems that have achieved "web-scale", or at least global infrastructure
Scripting skills with languages such as bash, ruby, python
Experience with docker/kubernetes
Experience with Heroku
Experience with Splunk

IT Operations Technical Support Resume Examples & Samples

Provides advanced degree of technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems
Good understanding of OS; Windows 7 , 8 and 10 issues
Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions
Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve
Experience: 5+ years providing end user Desk side computer support with focus in two or more of the following areas: Desktop software (MS Excel, MS Word, MS Access, MS PowerPoint, Communication protocols TCP/IP Desktop hardware (PCs, printers, device drivers), Microsoft Office 2007 /2010 / 365

Technical Support Specialist Database Operations Resume Examples & Samples

Production Management for MQ, Autosys, and JAWs plants
Deep-diving into complex troubleshoots, implementing changes, and serving as an escalation point for the Level 2 teams
Working with external vendors and internal project managers to develop the execution for changes
Participate in the weekly review meetings and actively engage with various engineering teams to review the infrastructure
Actively participate in the weekly change meetings to explain their changes and answer any questions from the change board.- Incident and Problem management
A minimum of 3 to 5 years of relevant experience
IBM Websphere MQ 7.1 experience
Unix shell, Perl or Python scripting experience
Willingness to take ownership and accountability to execute and deliver on goals; strong commitment to high quality standards
Autosys R11 experience