Operations Support Lead Resume Samples

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A Huel

Armand

Huel

51503 MacGyver Alley

Dallas

+1 (555) 437 7275

51503 MacGyver Alley

Dallas

Phone

p +1 (555) 437 7275

Experience Experience

Philadelphia, PA

Operations Support Lead

Philadelphia, PA

Lind-Stehr

Philadelphia, PA

Operations Support Lead

Problem/Incident Management
Security administration
Production Governance
Operational Readiness
9) Maintains strict confidentiality
Product evaluations
Mentors junior team members Project Management · Plans, coordinates and monitors projects from start to completion (e.g., sets deadlines, assigns responsibilities, monitors and summarizes progress of project, conducts meetings)

Chicago, IL

INL Operations Support Coordinator Lead

Chicago, IL

Fadel LLC

Chicago, IL

INL Operations Support Coordinator Lead

Performance Management - Sets clear expectations & direction for staff; achieves team results consistently; coaches staff to improve; is a positive role model
Quality & Safety - Adheres to all safety & security policies and regulations; demonstrates quality work that is accurate, thorough & efficient
Acts as the Deputy Operations Manager in his absence when directed
Perform other duties as assigned
Lead Operations planner for future projects and contract efforts in his geographic area of responsibility
Orchestrates and directs time-sensitive reach back support for problems/circumstances impacting OCONUS Site current operations or personnel safety and security
- Location of assets and personnel

present

Los Angeles, CA

Rohq-cto-operations Support Lead Analyst

Los Angeles, CA

Schaefer-Hills

present

Los Angeles, CA

Rohq-cto-operations Support Lead Analyst

present

Learning & Development – Establish the training and development of the organization
Assist in ensuring data management policies and production data compliance policies are adhered to; may provide technical solutions on application problems
Support Services - Establish a modern way of providing operations support
Continuous Service Improvement – Drives innovation and process improvements for the organization
Assist in the testing and quality check process to application data
Governance – Manage all functions to ensure that they are meeting the objectives and goals
Measurement – Track and monitor the performance and growth of the organization

Education Education

Bachelor’s Degree in Computer Science

Kean University

Bachelor’s Degree in Computer Science

Skills Skills

Strong Excel skills with the ability to manipulate the data we have into something meaningful for the business
Detailed knowledge of the planning, design, implementation and troubleshooting of networked systems
Excellent written and verbal communication skills with the ability to communicate well with staff at all levels
ITIL v3 Foundation certification, highly desired
Self-motivated, flexible and able to adapt to changing circumstances
Strong customer focus and willingness to promote service excellence within the team
Ability to recognise when an issue is escalating and act on this in an appropriate way
Oracle RightNow experience desirable
Good time management and organisational skills
Ability to make the right decisions under pressure

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15 Operations Support Lead resume templates

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Rohq-isg-operations Support Lead Analyst Resume Examples & Samples

Knowledge of risk and controls gained through previous roles
Understanding of Citi’s internal risk and controls policies and processes and the ability to quickly identify areas of weakness
Experience of an operations environment and awareness of the related risks is a must
Reference data knowledge is required
Ability to perform reviews or processes and identify issues/gaps
Ability to manage control practices demonstrating a risk based approach
Exhibit strong written and verbal communication skills
Strong influence/negotiation skills
Able to interact with auditors, compliance and independent controls groups as required
Ability to proficiently use MS Office products particularly Excel and PowerPoint
A business related degree would be advantageous, however, less relevant than extensive ‘in situ’ experience

Mainframe Operations Lead-professional Technical Support Resume Examples & Samples

Interfaces with end users to independently resolve problems concerning system function(s) which have been escalated through a problem ticket process and generally are outside of established processes and procedures. Reviews assessments of diagnostic information and determines alternatives
Coordinates, oversees and/or conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems. Acts as the point of contact in various leveraged accounts and locations. Communicates with vendors, clients, and/or product line/service representatives as the point of contact in response to service requests
Provides expert technical advise and input in developing and creating new service offerings or technologies, such as, working with desktop engineering teams on the development of the standard operating environment (SOE) for the account(s) and other related activities to ensure that client needs are met in a cost effective and timely manner
Provides guidance and training to client population on system and products to eliminate recurring errors and where appropriate, provides recommendations for improvements
Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives
Provides data for daily metric reporting. Provides systems software and hardware documentation and assesses system information where appropriate. Recommends and implements enhancements in order to ensure efficiencies
Provides technical services or acts as a lead in support of project work; works with project teams to implement defined technical activities, such as enhancing or designing solutions for customers, creating new scripts and diagnostic tools to resolve problems and conducting transition or transformation activities for new accounts. Communicates in representing the service delivery organization as the client interface from problem identification to problem resolution. Establishes and builds client relationships
Four or more years of technical support experience
Experience working with company escalation policy
Experience working with relevant deployment strategies and methodologies
Console Operations – MF
Operations Lead: Disaster Recover Coordinator, Operations (tape, print, mainframe hardware, mainframe software (IBM and 3rd party products), etc…), Production Control, Network Operations, customer project support
Position on-site in Torrance, CA
Strong interpersonal skills for interacting with team members and clients

Lead Operations Representative Centralized Operations Support Resume Examples & Samples

Minimum 3 months of experience in loan production environment or equivalent work experience
Excellent team work and customer service skills
Manages risk effectively
Goals and results-oriented
Takes ownership, self motivated and highly organized
Loan processing experience

Operations Support Lead Resume Examples & Samples

Strong Excel skills with the ability to manipulate the data we have into something meaningful for the business
Ensures recommendations and decisions are based on factual information (not opinion)
Ability to make the right decisions under pressure

Rohq-cto-operations Support Lead Analyst Resume Examples & Samples

Support applications and ingest their data into Hadoop/Hive environment and their operating environments within published SLAs
Assist in the testing and quality check process to application data
Very good experienced in Sqoop, Talend, SAS data ETL and load process, build , configure and run ingestion jobs in Big Data toolset such as MySQL , Hive interface , Hadoop job statistic tool
Archive data from different source file systems to HDFS storage
Assist in ensuring data management policies and production data compliance policies are adhered to; may provide technical solutions on application problems
Make decisions/recommend solutions that can impact overall outcome of job assignments
Data and Client Support: Running with day-to-day business data ingestion jobs pertaining multiple applications. Sqoop data based on map reduce , adjust mappers for faster ingestion rate , setup NDM with clients to open data transfer , generate report on ingestions metrics , datasets and other KPIs. Analyzing problems, discovering limitations and solving these problems to the requirements of a fast moving business. The problems manifest from data landing , data quality m ingestion , cleansing , enriching of data, User Queries, Ad-hoc Support, other Application Support and Problem Resolution
Dealing directly with the client base through User Requests and Queries. Monthly as well as Ad-hoc reporting and analysis
Co-ordinate and Support client testing as requested by other technology groups
Specific daily responsibilities will include: Managing all Support Emails, Managing Problem Tickets raised to the group , Recording all items in a suitable tracking tool , Dealing with the Support Tasks, Monitoring of application processes , Dealing with non-Critical support emails
Ensure all the support services within the organization are delivering with quality
Demonstrate high degree of ownership of service portfolio
Align goals from the top management and cascade it with the service level plans
Drives modern way of doing things with a technology driven mindset in innovation and process re-engineering
Should be willing to work in EMEA , APAC time zones
Working varied hours
Guidance – Identify and develop best practices and standard tools to be used across different teams
Support Services - Establish a modern way of providing operations support
Learning & Development – Establish the training and development of the organization
Measurement – Track and monitor the performance and growth of the organization
Business Office – Facilitate recruitment, getting new work and ensuring that the organization is complying with the requirements
Continuous Service Improvement – Drives innovation and process improvements for the organization
Governance – Manage all functions to ensure that they are meeting the objectives and goals
Provides proper direction, support, affirmation and recognition to members or teams as necessary
Ability to lead, develop people and drive strategy of the organization
Effective time management, documentation and organizational skills
Logical minded person who can understand complex issues & think about them with precision
Ability to learn new best practices and technologies and incorporate with organizational strategy

Warranty Support Specialist Operations Lead Resume Examples & Samples

5 years Volkswagen or related Automotive Warranty experience
3 - 5 years of Supervisory/Leadership experience (setting objectives, measuring outcomes, providing feedback and coaching, etc.)
3 years Project Management
Bachelor’s Degree in Automotive Technology, Business Administration, or related field or equivalent
Master’s Degree in Automotive Technology or Business Administration
Working knowledge of retail after sales processes and systems
Strong understanding of Automotive Warranty Administration/Policy and Procedures
Strong understanding of Call Center Operations
Experience with Dealer After Sales Operations
Ability to establish and maintain good rapport with Dealership and Field Personnel
Knowledge of Avaya Call Management Software (CMS)
Knowledge of Warranty Applications

Operations Support Lead-oracle ARM Resume Examples & Samples

Bachelor of Science Degree in Information Systems, Finance, or related discipline plus a minimum 5 years of hands-on IT, finance, or finance systems work experience Minimum 5 years of experience ownership or administration of an IT system
Minimum 5 years working with system analysis, design and modeling
Strong knowledge of financial account reconciliation processes and controls
Strong knowledge of financial systems, financial cycles and processes
Experience / knowledge with Data Relationship Manager (DRM), Hyperion Financial Management (HFM) and Financial Data Quality Manager (FDM)
Knowledge of other Financial Systems (I.e. Oracle Financials, SAP, OBIEE, ODI, DRM, etc.)
Proven experience in onshore and offshore team management
Experience with complex, global system implementations

IT Project Lead-operations & Support Resume Examples & Samples

Work with users to define and evaluate business needs, challenges and inefficiencies that may be resolved through automated solutions
Analyze, review and alter systems, programs, and applications to increase operating efficiency or to adapt to new requirements
Develop and deploy new applications and enhancements to existing applications
Responsible for communicating any defects to vendors and application owners and coordinating testing and implementation of fixes
Develops and executes test and quality assurance strategies and plans
Responsible for the development of project deliverables including: project plan, requirements document, design documents, test plan and test cases, among many others
Works closely with ASP’s to ensure service levels are being met and risk to the business is minimal
Provides technical support of the application, interfaces and any customizations
Monitors support issues, ensures resolution plans and reports progress to management
Ensures that proper version control is strictly adhered to and operational risk is minimized accordingly
Monitors system status and reacts to issues as they arise
Communicates with site users regarding any system enhancements and or scheduled upgrades
Works closely with line of business groups in the identification of needs and the design, develop and execution of solutions to meet business requirements. In addition, works with Consumer Technologies group to support innovation needs and solutions
Status and Scope
Deep understanding of web technologies (HTML5, CSS, Javascript) and ability to build web & mobile applications based on these skills. We're building a mobile future for our customers and want to ensure we use the best tools in the best possible way to achieve it
Strong technical skills: Development: ASP.NET, C#, SQL Server, HTML, XML, XSL, DHTML, JavaScript, CSS, Web Services and SharePoint. Administration: IIS, Windows Server, CMS (e.g: Ektron)
Experience developing custom .NET-based applications
Experience administering web application and content management environments
Requires a Bachelor’s Degree in Computer Science or the equivalent
Four to six years of progressively responsible experience including, but not limited to, in depth, hands on expertise with the Microsoft application development stack: Visual Studio, C#, WCF, SQL Server, ASP.NET
Strong analysis, organization, communications, interpersonal skills and project management skills is essential

IT & Operations Support Lead Resume Examples & Samples

Bachelor's Degree in Engineering, Science, Technical Management, or Business from an accredited college or university or equivalent work and time-in-grade experience
If the applicant has multiple degrees, one of the degrees should be Technical or Scientific in nature. Advanced degrees and professional experience of 10 years or more are desirable
Ten (10) or more years of professional experience with National and/or DoD ISR systems engineering; test and evaluation; operational integration; tactical employment; or technical management
Ten (10) or more years of professional expertise in one or more traditional intelligence fields including SIGINT, GEOINT, Cyber, Open Source Intelligence (OSINT), or Measurement and Signature Intelligence (MASINT). Additional fields of required expertise include IO, communications, information sharing (i.e., cross domain solutions), and information/knowledge management (including data fusion and multi-intelligence exploitation), particularly as they relate to national and tactical ISR systems, programs, and policies
Knowledge of SIGINT, GEOINT, Cyber, MASINT, IO systems hardware and software design and integration, digital and analog communications technology, and distributed processing networking according to applicable systems engineer labor positions
Knowledge and experience with National, DoD, and Navy ISR policies, systems, and capabilities including Tasking, collection, processing, exploitation, and dissemination (TCPED) systems
Project management experience. Project Management Professional (PMP) certification and experience with Earned Value Management (EVM) and life-cycle project management principles are desirable
Knowledge and professional experience with DoD research and development processes and associated communities of interest and practice including Government laboratories, industry partners, Federally Funded Research and Development centers (FFRDCs), Defense Research and Engineering Laboratories, University Affiliated Research Centers (UARCs), academia, and the National and DoD Intelligence Community
Knowledge and experience with end-to-end, innovative, Command and Control, Communications, Computers Intelligence, Surveillance, and Reconnaissance (C4ISR) Research and Development (R&D) concepts and rapid prototyping project development including project formulation, schedule, budget, test plan development and execution, risk mitigation strategies, and transition plan formulation and execution
Knowledge and experience with Navy customers of National and Tactical ISR capabilities and warfighting areas including: anti-air, anti-submarine, anti-surface, strike, littoral, expeditionary, mine, and interdiction warfare. Wide-ranging experience in tactical level Naval and Joint operations, intelligence, and support to the Fleet is highly desirable
Recent operational experience (within the last 3 years) on working with Navy platforms (air, surface subsurface), weapons, and operations, especially in conjunction with National and Joint C4ISR, is desirable
Demonstrated ability to provide guidance, direction, and supervision in the areas of engineering, operations, contracts, and finance for Navy C4ISR systems
Knowledge of DoD systems engineering requirements throughout the life cycle of the system; acquisition policies; Planning, Programming, Budgeting, and Execution (PPBE) system; design interface requirements; specification development; DoD Research, Development, Test, and Evaluation (RDT&E); Aircraft Procurement Navy (APN); and Operation and Maintenance Navy (O&MN) programs' policies
Knowledge and capability in planning, management, budgeting, and coordinating technical and contract reporting requirements
Computer literate and proficient in the following current software packages: Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, and other common office operations software packages
Possess professional written and oral communication skills. Must be proficient in giving oral briefings and preparing technical papers, reports, presentations, and basic contracting-related documents including statements of work (SOWs) in support of TENCAP R&D projects and policies
Provide technical and management support to leverage and enhance National/Intelligence Community IT efforts, Intelligence Community Information Technology Enterprise (IC-ITE) and Joint Information Environment (JIE) equities in order to improve the Navy's capabilities to achieve core Information Warfare (IW) functions of Battlespace Awareness (BA), Integrated Fires (IF) and Assured Command and Control (AC2). Adapt these capabilities appropriately at national and tactical level for Navy afloat, airborne and shore operations
Administer and maintain Navy TENCAP's classified and unclassified Microsoft SharePoint site information, appearance and associated data. Experience as a Microsoft SharePoint site collection manager is desired
Maintain and modify as necessary current Navy TEN CAP project management databases (Microsoft Access) and create new ones as required. Experience in relational database management, graphic design, information architecture, client management, application program languages, and other similar web-based technologies is desired
Perform administrative duties as assigned to facilitate scheduling, coordination, travel and security, using familiarity with standard Microsoft Office software including, but not limited to: Microsoft SharePoint, Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, and Adobe Acrobat Professional, as well as familiarity with required security databases such as JPAS
10-12 years w/Bachelors Degree
07-09 years w/Masters Degree

Lead IT Operations Support Resume Examples & Samples

BS Degree in related area or equivalent experience
6+ years of experience in a related discipline
3+years of experience working with Call Center Technologies
Experience with all phases of Software Development Lifecycle, including system analysis, design, coding, testing, debugging and documentation
Teamwork & collaboration skills to work across organizations and lead cross-functional teams
Communication & stakeholder management skills
Problem solving skills to develop quick yet sound solutions to resolve complex issues

Global Operations Support Lead Resume Examples & Samples

Author technical documentation including procedures, articles, and reports
Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems
Ensures project documents are complete, current, and stored appropriately
Research and analyze data to evaluate operational difficulties and make recommendations to solve problems
Identifies, analyzes, and monitors issues that affect profitability, growth, and productivity
Responsible for the coordination and completion of projects – sets deadlines, assigns responsibilities, monitors and summarizes progress of project
Plans and coordinates project scheduling, budgeting, and administrative tasks. Facilitates projects by conducting meetings, recording meeting minutes/action items, and performing basic follow-up
Application Support
A Bachelor’s degree in Business Information Systems, Engineering, Business Administration or a related technical field, or an equivalent combination of education and experience
A minimum of 3-5 years of relevant work experience in technical support, operational management, Business analysis and managing cross functional projects
Technical knowledge required will vary by project, so it is most important that the candidate possesses the ability to quickly absorb new materials
Ability to participate and drive changes in multiple cross functional projects involving regional challenges as required by the business
The ability to define, analyze and report on business metrics
Knowledge of telecommunications and Internet technologies and systems
Possess solid time management skills and the ability to constantly manage priorities
Experience with large, complex system implementations
Management expertise including resource management, productivity analysis and project management skills
Use of Visio and Microsoft Office products such as Outlook, Word, Excel, and PowerPoint
Good interpersonal communication skills with sensitivity to a global audience
A highly skilled communicator (verbal and written)
Ability to forge and maintain relationships across all levels of the organization
Excellent writing, editing and proofreading skills
High attention to detail and a strong commitment to quality control

Operations Support Lead Resume Examples & Samples

Provides tier 1 support and triage for IBX system, process, install and technical issues, including reviewing escalations, identifying problems, determining type of issue and triaging to other teams (e.g., whether to resolve within IBX or send to supervisor or global team) Process Support/Optimization
Audits data and issues within the IBX (e.g., local practices/operations against system requirements/Global Charter), creating custom reporting to further understand and analyze the issue, and recommends corrective actions/resolutions; assesses validity and integrity of data being used Documentation
Authors documentation (can be technical & non-technical) (e.g., technical specifications and standards, SOPs, articles, reports and user manuals) and serves as content owner for standard operating procedures and SME for Global Process Library Training
Develops training materials and trains others on process support (e.g. IBX Fulfillment, Shipment, service delivery) UAT
Assists in facilitation of user acceptance testing (UAT) for deploying system and process enhancements to production (e.g. Siebel releases, UI/functional testing) Team Leadership
Mentors junior team members Project Management · Plans, coordinates and monitors projects from start to completion (e.g., sets deadlines, assigns responsibilities, monitors and summarizes progress of project, conducts meetings)
Bachelor Degree in Business Management, Industrial Engineering, Quality Management, Engineering or Information Systems or Information Technology, from a recognized university
Minimum 7–year of experience in systems, process improvement or quality management, with at least 3–year of experience in IT or Operations environment, preferably in Data Center, IT or Telecommunications
Working experience in driving Operations Excellence and IT Project Implementations with regional and global exposure is an advantage
Result-oriented to achieve the desired results within the given timelines

Senior Technical Operations Support Lead Resume Examples & Samples

Work closely with Reports and Ops Officers, Target Analysts, and others and be capable of drafting and producing a variety of official reports, briefing material describing the technical and operations equities of a given task
Operate under limited supervision and be able to make informed judgments weighing a variety of operational and technical variables
Communicate complex technical topics to a non-technical audience, to include senior level management
Some foreign and domestic travel may be required in support of operations
TS/SCI w/Poly security clearance
BS degree in electrical engineering, computer engineering, computer science, or related technical field and a minimum of 7 years' experience
Demonstrated experience conducting technical HUMINT operations to include demonstrated knowledge of operational environments, tradecraft and security
Experience with foreign travel in support of IC operations
Excellent written and oral communications skills, including the ability to effectively communicate complex mission critical ideas to audiences with varied technical and operational backgrounds
Technical expertise in computer and network operating systems (e.g. Windows, Linux, Cisco, etc.) hardware/network management tools and protocols (e.g. TCP/IP, SMTP, SSL, etc.)
Working knowledge of wireless communications technology to include Wi-Fi, Bluetooth, RF
Working knowledge of network security concepts and the application of those concepts in enterprise networks
Working knowledge in the creation and application of IP-based virtual private networks
Working knowledge of computer network infrastructure devices (routers, switches, etc.) and the application of those devices in enterprise networks
Understanding of computer network exploitation concepts, tradecraft and tools
A minimum of 3 years of experience supporting, enabling or conducting offensive information operations
A minimum of 3 years of experience supporting technical collection programs
Knowledge in the creation and application of IP-based virtual private networks
Experience using the Internet in an operational environment

Operations Support Unit Team Lead Resume Examples & Samples

Responsible for monitoring, investigating and resolving exceptions in AP-related balance sheet accounts
Role may be involved in special projects to support management and site deliverables that would benefit the center in general
Experience working in cross-cultural global teams
Excellent Thai/ English written & verbal communication skills
Communicates sensitive information, modifies beliefs or opinions within a Division

Operations Support Lead-nights Resume Examples & Samples

Business analysis – ability to communicate clearly the dependencies on other systems and the implications of any proposed change on the way that people work within the operation (business processes)
Effective time management and workload prioritization
Good time management and organisational skills
Professional and committed approach to work
Constructive approach to giving feedback and ideas to improve the customer experience

INL Operations Support Coordinator Lead Resume Examples & Samples

The Lead Operations Support Coordinator (OPSCO) reporting directly to the Deputy Operations Manager and supervises the other OPSCO’s assigned to the Regional Team
Orchestrates and directs time-sensitive reach back support for problems/circumstances impacting OCONUS Site current operations or personnel safety and security
Acts as the Deputy Operations Manager in his absence when directed
Threat Conditions
Weather Conditions
Issues Impacting Schedule Execution
Documents and report mission results and lessons learned
Lead for several Acceptable Quality Level (AQL) and Customer Reports focused on operations in his assigned region to include the Monthly Flying Hour Usage Report(s)
Position requires a U.S. Department of State Secret Clearance
Minimum ten (10) years of collective experience in flight operations, flight operations planning, support, scheduling and coordination in both international and domestic settings
Prior experience as a US military aviator and operations planner
2,000 hours of prior experience as a Pilot in command in RW or FW aircraft
Minimum 5 years experience in leadership/management positions in flight operations
Strong English speaking and writting communication skills
Training & Development - Completes required & suggested training; shows eagerness and capacity to learn; receptive to coaching & feedback
Integrity - Committed to passionately and consistently promoting a professional culture that is trustworthy, honest, socially responsible, and where differences are respected and valued

Lead Process Analyst Field Operations Support Resume Examples & Samples

Leading the development and implementation of new and changes to existing processes and systems,
Analyzing service metric, local marketing results and financial trends to identify opportunities for improvement,
Analyze methods for the local team to implement resulting in an increased penetration on underutilized nodes
Working collaboratively with teammates to manage elements of large-scale projects,
Advocating for the field with partner organizations and assisting those organizations in developing solutions to improve efficiency and the customer experience, and
Assisting field leaders with change management, understanding and communicating complex problems and solutions
Bachelor's degree or 5+ years experience in an operational or operations support role
Highly proficient in the MS Office application suite, including extensive experience with data analysis and manipulation in Excel and executive-level presentations in PowerPoint
Excellent communications skills, including the ability to disseminate complex and sometimes controversial information to various levels in an organization, from front-line employees to executives
Demonstrated ability to negotiate win-win solutions between organizations and/or with external customers
Experience creating and manipulating databases (MS Access, SharePoint, SQL, or others)
Knowledge and experience with CenturyLink service provisioning (MARTINS, LFACS, TIRKS, Oracle, NIBS, order entry, field provisioning, and/or others)

Senior Lead Process Analyst Field Operations Support Resume Examples & Samples

Lead the development and implementation of new and changes to existing processes and systems,
Identify and implement solutions to correct negative service metric and financial trends when needed
Lead collaboratively with teammates and other organizations to manage large-scale projects end to end in a matrix environment which may include new technology or product implementation
Rreport regularly on project status to team, management and executive leadership
Advocate for the field with partner organizations and assisting those organizations in developing solutions to improve efficiency and the customer experience, and
Assist field leaders with change management, understanding and communicating complex problems and solutions
Highly proficient in the MS Office application suite, including extensive experience with data analysis and manipulation in Excel and Access as well as executive-level presentations in PowerPoint
Possess complex problem solving skills
Established successful team leadership skills that embody the unifying principles and result in collaborative solutions
Experience creating and manipulating databases (SharePoint, SQL, or others)

Lead, Operations Programs Support Resume Examples & Samples

Act as the subject matter expert of the Control Hazardous Energy and Permit to Work (CHEPTW) program
Manage a team of six to eight direct reports
Ensure compliance to all relevant Suncor policies, standards and business processes
Coordinate the execution of the Fort Hills programs
Review and develop operations programs
Coordinate safe work practice programs
Lead incident investigations pertaining to the operations programs support team
Provide management support at site on the 7/7 shift, including supporting people management and decision making
Provide feedback to operations and maintenance teams to improve the effectiveness of maintenance strategies and procedures
Five or more years of experience working in a coordination or planning role for an oil sands operational area, or similar industry
Possess a valid driver’s licence and a clean driving record
Strong understanding of maintenance and operations best practices as it relates to the safe and efficient production of bitumen
Demonstrated working knowledge in control of hazardous energy and associated safe work permit practices (confined space entry, cranes lift, etc.)
Exhibit competency in the use of Microsoft Office and at least one industry standard ERP (preferably SAP)
Strong leadership, organizational and planning skills; possess exceptional communication and interpersonal skills, and the ability to develop strong cross-functional working relationships
Ability to manage conflicting priorities, multitask and deliver on aggressive timelines in a fast paced environment
Competitive base salary and compensation programs
Flexible benefits package

Senior Technical Operations Support Lead Resume Examples & Samples

Research social networking sites and have an understanding of targeting methodologies
Broad knowledge and experience with operational and technical environment
Work independently and in a team environment to research and analyze information gathered and collected via the Internet
Working knowledge of computer hardware/software and an understanding of computer communication methods
Capable of working on complex problems and exercising independent judgment in developing techniques for obtaining results
Experience within the intelligence community applying cyber expertise, to include computer and network operating systems, network management tools, and networking protocols
Fundamental knowledge of network security concepts, virtual networking, network infrastructure devices, wireless communication technologies, computer network exploitation attack and exploitation concepts, tradecraft, and tools
Ability to convey sophisticated and complex topics to diverse audiences
Bachelor’s degree in a cyber technical discipline (i.e. Electrical Engineering, Computer Engineering, Computer Science)
Ability to work in a dynamic and challenging team environment

Site Operations Support Lead Resume Examples & Samples

Position requires active TS/SCI clearance
Bachelor's Degree in Science, Technology, Engineering or Math discipline, plus 9 years of experience; or MS & 3 years; or PhD & 0 years, or 13 years in lieu of a degree
Experience in managing 24/7 Operations and Support staffs
Experience in custom software testing Verification of STIG and IAV patch
Vesting, provides impact assessment for operations
Maintain Ops Crew schedules, train and certify crew members and communications planners
Coordinate with SE and SAs regarding vendor support of equipment
External coordination with USAF MILSATCOM elements and other organizations
Minimize downtime, impacts to schedule by updating processes, ensures operational procedures are developed and tested
CONOPS development
Managed training requirements of operational programs

Internal Audit Operations Support Lead Analyst Resume Examples & Samples

Analyze Internal Audit's financial results with respect to trends, costs and budgets in partnership with Finance and key Internal Stakeholders
Assist senior management in financial planning and results management. Partner with team members to understand trends and cost drivers
Partner with Finance to appraise and evaluate the results of overall financial and resource data regularly and systematically, and reports these results to IA Leadership, Finance, Controllers and other key stakeholders globally
Generate, manage and analyse financial actuals and outlook versus budget by Product / Function / Region and proactively partner with multiple senior stakeholders to identify and quantify any risks and opportunities that may impact financial outlook
Able to quickly and independently compile/generate and analyze financial reporting data/trends and provide periodic reporting to senior management in a clear and concise fashion – strong deck creation and presentation skills are critical
Participate in the development, oversight and delivery of strategic productivity and efficiency initiatives including estimating and tracking the financial impact on an FTE and $ basis, considering resource requirements, location, productivity initiatives, team sizing, etc
Manage annual cost allocation “charge-out” process which involves global coordination with multiple stakeholders and detailed analyses of cost allocation results
Involved with managing multiple aspects of financial and resource operations, including transactions related to general ledger, payables, accruals and financial reporting, partnering with Finance Group and other key stakeholders as necessary
Develops and establishes financial and operating policies consistent with policies and objectives and ensures their adequate execution
Provides ad hoc analysis as deemed necessary working with the multiple stakeholders including COO, Finance, Controllers, HR, and MIS team
Partner with key stakeholders to create and maintain audit activity cost analysis for Internal Audit globally
Directly reports and provides support to the Internal Audit Director of Resource and Efficiency Management
BA/BS or equivalent. Related certifications (CPA, ACA, CFA, CIA, CISA or similar) are preferred
Strong experience in a related role with extensive experience in a business or function; people management a plus but not required
Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles
Excellent knowledge of MS Office, including advanced proficiency in Excel / Word; Advanced PowerPoint is a must; SharePoint knowledge is a plus
Proven track record of success facilitating progressive organizational change and development within a growing organization
Ability to analyze financial data and prepare presentation, reports, and projections
Proven abilities in taking responsibility for executing concurrently on a portfolio of high quality deliverables according to strict timetables
Strong experience in process design and management, with a proven ability to strengthen, streamline and automate operational processes
Internal Audit knowledge and experience preferred
Excellent judgment and creative problem solving skills including negotiation and conflict resolution skills
Ability to work remotely with team members in other regional locations as necessary
Strong interpersonal skills for interfacing with all levels of internal senior management

Operations Support Lead Resume Examples & Samples

Problem/Incident Management
Release/Deployment
Capacity/Availability Management
Service Analytics and Reporting
Production Governance
Triage
Change/Configuration Management, etc
May provide technical direction and system architecture advice for individual initiatives
Serves as a fully seasoned/proficient technical lead
May collaborate with external programmers to coordinate delivery of software and process solutions
Routine accountability is for technical knowledge and capabilities
Works under minimal supervision
Leadership Qualities: Self-Motivated, high energy and ability to interface / communicate with a variety of technical and non-technical resources under stressful, deadline-driven and frequently changing circumstances
Understanding of the Hadoop ecosystem: Hadoop, Java and Linux*
SQL: Ability to write SQL queries, select queries, update / insert, etc
Resources are not expected to write Linux command lines, develop in Hadoop or write J2EE code, but they must be able to read and monitor it for trouble-shooting and Root-Cause Analysis. Resources with the right growth potential will be trained in the technical aspects of the role
2 - 5 years of overall experience
SQL Knowledge (Impala/HiveQL/Teradata)
Technical and functional knowledge of the Hadoop Ecosystem
Ability to effectively manage in a cross-matrix environment with Global resources
Experience in fast paced and constantly evolving environment
Must be able to provide afterhours support (no on-call schedule is required)
Strong interpersonal skills and communication techniques - written and verbal
Tools: MS Office, Visio

Rohq-gs-operations Support Lead Analyst Resume Examples & Samples

Fluent in written and spoken English (Japanese, Korean, Mandarin are preferred but not required)
Re-engineering, process improvement skills
Highly motivated, organised and methodical
Experience of migrating activities to a Citi Service Center
Experience of working in a virtual team
Prepares IDP, actively discusses with direct manager for next steps, proactively monitors progression

Operations Support Lead Resume Examples & Samples

Manage service level agreements
Implementation planning, testing and trouble shooting
Conversion planning and verification
Champion and participate in ITIL processes
4+ years of systems experience
ITIL v3 Foundation certification, highly desired

Operations Support Lead Resume Examples & Samples

Monitors assignment workflow; collaborates with supervisor to lead, prioritize, and coordinate the assignment work flow including the workflow between customers and operations support staff for all incoming and outgoing police report requests to ensure timely completion
Assists supervisor with the delegation work among team members to ensure proper coverage based on staffing levels and daily incoming volume
Assists supervisor with coaching, mentoring and developing employees and contributes input on new policies and procedures and facilitates with implementation
Audits production tasks, Crystal Reports, and task sheets to ensure proper data entry and data integrity; and team metrics are being met per audit and department standards
Assists with the development and delivery of training curriculum; coordinates and provides training for existing staff and new hires on processes/procedures and information (including CRU/Police Agency terminology/processes, case type, etc.) and other related information
Ensures accessibility and acts a main point of escalation for operations support related questions/issues
Acts as a contact for technicians and vendors
Generates monthly production statistics and monitors escalated agency TAT
Contacts Police Departments on escalated client orders or processes
Troubleshoots and identifies areas of improvement and recommends possible solutions to management
Reviews and researches complex police report verification and other data service related requests, disputes and/or issues involving researching multiple sources and careful review of processes to provide accurate data/resolution; ensures information is presented in terms customer understands (generates client reports, spreadsheets and/or summaries when appropriate)
Proactively acquires and demonstrates knowledge of systems, CRU processes/procedures and police report terminology in order to access reports and other information in various states
Builds and maintains communications and relationships with data service and technical departments/staff, police agencies and vendors to facilitate and collaborate to close out of deliverables per customer requirements
Associate’s degree or equivalent work experience required
Strong online web research and computer/computer application knowledge and understanding involving the ability to research information, develop and create spreadsheets, and knowledgeable user of databases and computer applications. Solid knowledge and understanding of MS Office experience is required including advanced knowledge of Excel or related technology is strongly preferred
Strong knowledge and understanding of CRU/Police Department terminology and processes; previous court/police department, credit bureau or data collection experience is preferred
Strong customer service experience required; at least two years professional work experience in a customer focused environment
Advanced knowledge validating data and highlighting inaccuracies
Strong organizational skills involving prioritizing and reprioritizing projects to ensure timely completion
Strong oral and written communication skills including articulating ideas and information effectively to management; ability to train and present information to team members in small to mid-size groups
Strong interpersonal skills involving the ability to build relationships and train/mentor/coach and guide and lead the workflow of others
Strong problem-solving, decision-making and analytical skills
Strong detail orientation is required including strong research capabilities
Ability to maintain confidentiality and security of sensitive information

Team Lead-operations Support Resume Examples & Samples

Supports GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals
Provide daily direction to the associates within the department
Insure a pleasant and productive shopping experience for all customers
Assists the GSM / DM with: coordination of all “Special Events”; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items

Operations Csr-team Lead-tech Support Resume Examples & Samples

Monitors and provides agents with feedback on quality using standard coaching methods
2-4 years of experience in related area of experience within the contact center industry
Ability and willingness to assume responsibility for producing desired results through other people

Operations Support Lead Resume Examples & Samples

Leading our operational huddle process, delivering tangible on day impact to customer experience
Making the most of opportunities to resolve queries en mass and ideally proactively most affected customers flagging an issue with us
Supporting the Implementation team after deployments of new functionality
Escalating and Co-ordinating Technology impacting incidents and working with Operational Stakeholders to roll out mitigating continuity opportunities to ensure that customer impact is minimal
Root cause and identify trends that are pain points for our customers at any stage of the customer journey. Working with the right department either within Customer Care or Wider ASOS to resolve
Collate and distribute customer impacting issue to the correct business areas, and ensure that they are resolved in a timely fashion
Leading, supervising or managing a team
Good systems experience including supporting configuration changes
Able to work under the own initiative
Oracle RightNow experience desirable

Lead of Operations & Customer Support Resume Examples & Samples

Mentor, coach, hire and train a team of customer, operational and marketing support representatives
Support sales through customer service and operational initiatives
Develop procedures and design processes to support a seamless interaction between operations, sales and accounting
Report and document issues with the sites and follow up
1-2 years of fast-paced operations management experience, including hiring and training would be a plus
Strong ability to multitask and make appropriate decisions quickly
High attention to detail & strong organization skills

Operations Support Lead-escalations Manager Resume Examples & Samples

Operates in an “exceptions hot line” mentality and responds to both emails and phone calls from sales staff in a timely manner
Provides quick answers to questions and solely is responsible for identification of needs/recurring issues and engagement of other members of the team for final resolution
Owns resolution of all issues escalated from the sales team
Partners with Revenue Activation team to insure all requirements are understood by sales team for most efficient path to revenue
Identifies trends and provides information to management about recurring issues that require resolution
Provides monthly metrics to management about support needs to sales staff, including knowledge gaps and training needed
Participates in weekly/monthly global sales leader meetings to drive best practices, improve inefficiencies, and resolve escalated issues
5+ years in a customer-facing support role within a front-line customer service/helpdesk/sales support/operations environment
Experience of agent onboarding and revenue activation requirements, including state/regional requirements
Computer literacy – excellent working knowledge of MS suite
Excellent communication ability to illustrate and explain issues to sales team members
Strong communication skills; ability to “stand your ground” when challenged
Equipped with the coaching and motivation skills for others to improve their performance and achieve the desired results
Excellent problem solving skills – able to think through likely cause of problems before referring to others
First class interpersonal skills, able to build and maintain credible relationships with sales representatives and others over the telephone
Able to work in a challenging environment under time pressure
LI-BC1

Operations & Events Support Lead pm Resume Examples & Samples

Operate motor vehicle, forklift and related equipment in course of moving furniture and equipment
Place furniture and equipment onto assistive equipment (hand truck, forklift, etc.) and transfer to moving van, truck or within building; unload at new location
Deliver, set-up and break-down tables, chairs, stages, etc. for use in campus events
May be required to obtain necessary materials and supplies to include direct purchase from vendors if authorized
Interact with and provide exceptional customer service to Student Center guests
Assist in the day to day operations of the Student Center facility
Education:High School Diploma or GED Certificate
Skills:This job requires working knowledge and skills in motor vehicle and forklift operation, use of hand tools and basic assembly skills
Preferred Education:N/A

Operations Support Unit Team Lead Resume Examples & Samples

ESourcing and/or Procurement process and systems knowledge
Project of commodity management
At least 3-5 year experience in a procurement, purchasing, or strategic sourcing function is preferable
Excellent written & verbal communication skills in the Japanese language to support native speakers, fluent English for daily operations, and Korean will be a plus
Highly computer literate with advanced knowledge of MS Office tools especially Powerpoint and Excel
Strong customer service/customer focus
Ability to organize and facilitate meetings
Proven written business writing skills
Highly numerate with well-developed analytical skills
Proven ability to work independently and in a multi-tasking environment
Team player with ability to handle strong personalities at all levels of the company
Japanese language certificate of band one
English language certificate of band 6 or band 8
Or Korea language certificate of band 5 or band 6
CPSM, CIPs or related Procurement certificate is a plus

Service Operations Production Support Lead Resume Examples & Samples

Act as the Single Point of Contact that is focused on resolving conflicts and Production issues identified by the Business
Deliver communications and updates to the Business that are non-technical yet transparent and informative
Communicate to the Head of Service Operations and Application Support on a 24x7 basis during significant Production issues
Drive the timeliness of resolutions on all requests while creating an environment of partnering between IT and the Business
Hold peers accountable to provide solutions, next steps and communications
Collaborate with various internal and external organizations to develop, manage and deliver requests
Oversee project conflicts conducted by Farmers, Zurich and other Affiliate companies that impact the Infrastructure and Application environments
Function as a strong and heavily experienced technology resource for use in managing, advising, and/or participating as a representative on projects
Support the deployment of enterprise upgrades for the Infrastructure and Application teams that impacts Farmers, Zurich and other Affiliate companies
Drive Collaborative projects with teams composed of various technologists from ideation through implementation
Leverage past experiences to create “best practices” and “innovative standards”
Develop strategy to improve customer experience, decrease costs and shorten implementation times that are associated with Global efforts
Communicate to the senior management and the general organization on the support efforts of project related items by keeping the organization aware of Incidents that are the result of Affiliate related support items

Lead Operations Support Resume Examples & Samples

Supervises field service technicians, product specialists, and dispatcher
Performs coaching/counseling sessions with staff to increase motivation and solve problem situations
Conducts meetings as necessary to discuss productivity and areas of improvement
Answers service related questions from customers/company employees
Assists Service Manager in reviewing service and machine profitability
Encourages sale of Maintenance contracts to customers
Reacts to customer complaints and bring to resolution in a timely manner
Manages the processing of Field Service work order tickets
Maintains pricing updates and reports
Ensures customer satisfaction by taking proactive steps to problem solve
Promotes teamwork within department and Company
Troubleshoots problem work orders
Schedules, develops and delivers training of new Tier II personnel, as required
Improve operational support by capturing and analyzing system issues and trends from all shifts
Lead operations through interactions with software, network and systems engineers

Global Operations Support Lead Resume Examples & Samples

Technical Business Analyst Support
Bachelor’s degree in one of the following areas of study or an equivalent combination of education and experience: Business Information Systems, Engineering, Business Administration or a related technical field. Global Programs are a plus
Minimum of 5+ years of relevant work experience in technical support, operational management, business analysis and managing cross-functional projects, preferably in a global company
Excellent writing, editing and proofreading skills and strong verbal communicator with sensitivity to diverse members of a global audience
Ability to forge and maintain relationships across all geographic regions and levels of the organization
Maintain a view of the business as if a customer. Experience in formal "Customer Experience" initiatives is desirable
Able to quickly absorb new material as technical knowledge required varies by project
Ability to participate and drive change in cross-functional projects involving regional challenges as required by the business
Ability to define, analyze and report on business metrics
Resourceful, tenacious problem solver
Solid time management skills and the ability to constantly manage priorities
Use of Microsoft Office products such as Outlook, Word, Excel, and PowerPoint. MS Visio desired
Ability to work independently as well as in teams and manage multiple projects and priorities
Experience with large, complex system implementations is desirable
ITIL Service Management familiarity/experience is desirable