Manager, Operations Support Resume Samples
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Manager, Operations Support Resume Samples
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NS
N Streich
Nash
Streich
160 Monahan Mountain
New York
NY
+1 (555) 109 2631
160 Monahan Mountain
New York
NY
Phone
p
+1 (555) 109 2631
Experience
Experience
Los Angeles, CA
Manager, Operations Support
Los Angeles, CA
Vandervort Inc
Los Angeles, CA
Manager, Operations Support
- Set clear goals to ensure team members understand their contribution to the plan, work collaboratively across the site and network to drive to the best solution
- Directing the evaluation and implementation of Continuous Improvement and Organizational Effectiveness methods and tools to improve the overall efficiencies of production operations and reduce costs
- Partnering with the Biopharmaceutical Technology team for successful implementation of new products and processes into the facility including developing schedules and determining process fit for production support equipment
- Setting strategy and driving results within the multiple business segments. Specifically, leads the Safety strategy for the Florida site Travel Operations Organization
- Interface and influence Global Service, understand initiatives, represent VAME for back office works, and drive global programs back thru the Global Service Organization
- Guide hospital teams through the integration process, which may include implementing systems, business processes, training of staff and hiring new hospital associates
- Proactively drive process development (streamlining and aligning) to identify scope and lead improvement projects related to Business Solutions/ERP processes for both Construction and Service
Philadelphia, PA
Manager, Client Operations Support
Philadelphia, PA
Bechtelar Inc
Philadelphia, PA
Manager, Client Operations Support
- Assist in the development of strategic plans for operational activity. Implement and manage operational plans
- Excel in supporting Fiserv leadership expectations by acting as an advocate, effectively and efficiently implementing change, consistently act on behalf of our internal and external clients and facilitate collaboration within own team and amongst others
- Coordinate and monitor the work of multiple teams across the Client Operations organization with specific focus on premier client chargeback support and life cycle processing
- Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output
- Coordinate and monitor the work of multiple teams involved in risk management and pinned adjustments processing
- Establish work schedules
- Write and deliver performance appraisals for team members
present
Philadelphia, PA
Finance Manager, Operations Support
Philadelphia, PA
Waelchi Group
present
Philadelphia, PA
Finance Manager, Operations Support
present
- Key personnel to ensure all HR initiatives are met (hiring, performance appraisal, development and communication)
- Communicate with multiple internal and external stakeholders i.e. Senior Management, Gateway provider, local finance
- Work with procurement team, GL (vendor master maintenance) team and treasury team to streamline P2P processes
- Design, manage and optimize the organization and execution of the end-to- end General Ledger and Reporting processes, in line with business strategies
- Lead, coach, motivate, develop and appraise the General Ledger and Reporting Team
- Lead, coach, motivate, develop and appraise the Reconciliation Team. Key personnel to ensure all HR initiatives are met (hiring, performance appraisal, development and communication)
- Communicate with multiple internal and external stakeholders i.e. Senior Management, Clients, Auditors, Regional and Local Finance
Education
Education
Bachelor’s Degree in Business Required
Bachelor’s Degree in Business Required
Kennesaw State University
Bachelor’s Degree in Business Required
Skills
Skills
- Drive team strategies on the achievement of quality, accuracy and timely delivery of services in accordance to defined SLAs/KPIs
- Communicate with multiple internal and external stakeholders i.e. Senior Management, Gateway provider, local finance
- Accountable for day-to-day operations of the Reconciliation team inclusive of process optimization, accuracy of reports and compliance to local/regional procedures and legislation, if any
- Lead, coach, motivate, develop and appraise the Reconciliation Team. Key personnel to ensure all HR initiatives are met (hiring, performance appraisal, development and communication)
- Ad hoc assignment
- Payment Vertical Business Unit, Country Finance, Finance Operations Support
- Team efficiencies
- Design, manage and optimize the organization and execution of the end-to-end reconciliation processes, in line with business strategies
- The position will be reporting to Senior Manager, Operations Support and shall be responsible for the oversight of the overall performance, controls and compliance of the Accounts Payable Team across the Group
- Key accountabilities includes monitoring processes & measuring key performance indicators, building a strong working relationship with stakeholders and ensure service delivery in accordance to SLAs/KPIs
15 Manager, Operations Support resume templates
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1
Operations Division Support Manager Resume Examples & Samples
- Perform special projects as assigned in the general areas of problem identification and resolution, performance and productivity improvements as well as quality enhancements
- Ensure detailed procedural manuals are maintained for areas supporting
- Provide application support, which includes problem research, analysis, resolution, and on-call support
- Help ensure regulatory compliance as applicable
- Maintain statistic, records and reports that help establish quality control standards at an acceptable rate
- Minimum two years as a manager or equivalent experience
- Fluency in bank operations systems and procedures
2
MYS Ctsm Kl-operations Support Group Manager Resume Examples & Samples
- Ensure seamless service delivery to our India AML and business stakeholders
- Adapting to the dynamic regulatory environment and driving transformational change management
- Operational oversight and leadership of 200+ FTEs and ensuring highest levels of operational discipline within the team
- Develop and groom existing management team and attract top talent in the industry
- Execute on strategies to manage operational and regulatory risk. Represent AML Ops to India compliance and/or banking regulators
- Be a part of the hub leadership team and participate in the definition and execution of strategy to move AML to best in class solution
- 5+ years operational management experience, or 5+ years of Programme management experience as project / Programme manager
- Strongly preferred: 3+ years or working with regulators
- Strongly preferred: Knowledge of AML and Compliance matters
- More than 10 + years
- Master's degree or equivalent (preferred)
3
Operations Division Support Manager Resume Examples & Samples
- Ensure detailed procedure manuals are maintained for areas supporting
- Above average oral and written communications skills
- Above average organization skills
- Exhibit leadership skills and ability to manage people
- Above average knowledge of bank operations
4
Support Center Operations Manager Resume Examples & Samples
- Effectively and positively communicate the organizational mission, vision, values, goals, performance management and action plans
- Assume management responsibility and delivery for your teams
- Development and implementation of business strategies in relation to your business units
- Assist in implementation of center wide objectives
- Creates business policies and operational guidelines
- Resolves service and team/employee issues and sets long term plans
- Responsible for delivery of highly visible services that contribute significantly to achievement of customer satisfaction, cost, expense and other business objectives
- Responsible for providing direction to your team employees, to positively promote your employees and help drive their career aspirations
- Flexibility and willingness to travel to different locations
- To ensure all controls implemented are adhered to
- To assume additional Responsibilities as assigned
- To lead and direct your team to achieve/exceed KPI’s and SL’s
- To work with your team providing coaching, mentoring and recognizing top performance of your team to management, allowing them to progress where possible towards their career goals and aspirations
- Manage and take ownership of escalated customer situations as required
- Recommending innovative ways to improve productivity and reduce costs
5
Senior Project Manager Securities & Operations Support Resume Examples & Samples
- Perform program management support function to a (Senior) Delivery Manager at the program level. Program consists of many projects
- Perform project management support function on a large project
- Perform project management role in the delivery of a project
6
Senior Manager Chip & Payments Support Intl Banking Payment Operations Resume Examples & Samples
- Business requirements
- Using market knowledge and experience – develop and review documentation for Business, Operations and Technical requirements of chip updates and emerging technologies, including strategies, design, testing and implementation until completion
- Ensure technical mandates and specifications of the payment schemes (Visa, MasterCard, AMEX) are applied to the business decisions and requirements
- Ensure updates to the overall end-to-end processes and procedures manuals (new content and changes to existing information), escalation and support hand-offs documents, etc
- Research and provide solutions with respect to design and implementation emerging solutions and strategies, including planning for further initiatives, using new technology while remaining within the confines of Bank standards
- Support Process development
- Takes initiative and is a self-starter in terms of pulling the various functional groups together in order to define and evaluate current and future processes required for chip upgrades and emerging technologies
- Provide technical support to the EMV Chip or similar Payment initiatives project team and stakeholders. Provide direction and support for the application of the technical specifications of Chip EMV or any emerging payment technology in all areas of the project methodology
- In conjunction with other departments review existing processes that are impacted by chip or any emerging technology and define the changes as well as developing any new processes as required using recognized methods and bank standards
- Create presentations and documents targeting internal audiences and senior executives
- Implementation support
- Develop migration strategy for review by stakeholder
- Ensure alignment between implementations to be consistent and efficient in the processes implemented
- Develop testing approach and liaise with test teams. Evaluate testing tools as required
- Ensure issues are identified, tracked, reported on and resolved in a timely manner
- Work with key personnel to identify required changes and communicates required changes to development team (PCN)
- Liaise with Brands (Visa/MasterCard) for BIN changes and chip requirements
- Support common messages, communication/marketing team liaison and collateral development
- Develop effective relationships
- Credit and Debit Card issuing Products
- Country Heads and Staff in the countries
- IT, Operations and Shared Services
- Marketing, Sales and Services
- Retail Risk, Legal and compliance
- Third parties vendors and associations (Visa, MasterCard)
- Expert Chip EMV knowledge and emerging payment technologies
- Experience in launching new products and/or new functionalities
- Strong understanding of Payments industry short and long term strategic direction
- Strong understanding of Retail Products/programs/services, processes, 3rd party vendors, policies, regulatory requirements and internal compliance requirements; financial services industry including industry trends and practices, issues, competitor practice
- Experience using formal business analysis tools and techniques, e.g. RUP/use case, Blueprint etc
- Fluent written and spoken language skills in English are necessary. Spanish is an asset
- Exceptional financial, quantitative, analytical and presentation skills are necessary
- International Card Operations & Technical experience an asset
- Self-starter – the incumbent must be able to lead workshops and help formulate requirements, options and solutions with an ability to get things done through others; able to identify proactive, innovative solutions to meet the changing needs of the business
- Strong analytical and problem solving mindset
- Customer Focus – understand customer perspective when developing requirements and ensuring fit for purpose customer friendly solution are designed
- A high degree of self-assurance/initiative and business sense is required to perform responsibilities independently or collaboratively in a team environment as required
7
Manager, Operations Support Resume Examples & Samples
- Provide daily oversight for the Facilities/Infrastructure & Support Team, Labor Process/Support Team and the Quality Assurance/Internal Controls team
- Setting strategy and driving results within the multiple business segments. Specifically, leads the Safety strategy for the Florida site Travel Operations Organization
- Sets the labor deployment strategy for the daily operation of Travel Operations, Florida
- Leads the Quality Assurance and Internal Control strategy for the sales components of the Travel Operation’s organization
- Proven high level of strategic and analytical skills
- Understanding of operations in the contact center environment
- Strong partnering skills internally and externally and with multiple levels within the organization (executive to hourly)
- Critical thinking skills and ability to problem solve
- Strong understanding of labor forecasting and deployment software
- Contact center experience
8
Manager Operations & Sales Support Resume Examples & Samples
- Develop the wholesale broker segment and increase wholesale broker market share
- Lead the sales support team and the operational and risk/compliance functions
- Monitor and manage the strategic and day-to-day business operations to optimise business efficiency, market competitiveness and broker satisfaction
- Provide oversight, identification, qualification and pro-active management of associated risks
- Have demonstrated experience in leading a successful sales support team in a commercial environment
- Have strong interpersonal and relationship management skills
- Be a natural leader with the ability to coach and motivate others
- Have a passion for continuous improvement and be a change advocate when necessary
9
Operations Manager & TAS Sector Market Support Resume Examples & Samples
- Support segment reporting and governance cycle, including preparation of key reports/deliverables for segment board meetings, Performance Review meetings, and other Market Segment Leader meetings
- Managing horizon watching process through regular pipeline & opportunity meetings, tracking themes and opportunity pipeline and liaising with Origination team (UK&I and off-shore)
- Project management of go-to-market initiatives, working closely with Marketing and PR to promote attendance at firm events and increasing sector exposure in the media
- Responsibility for driving segment involvement in TAS, sector and firm campaigns and programmes (e.g. channel shift, CDO programme)
- Support TAS markets projects in relation to segments (e.g. ASQs, GRPT, MergerMarket)
- Support firm wide market segment by developing relationships with counterparts at firm level
- Support management of key sector accounts, including tracking progress against budget, return on investment, and opportunity conversion
- Ad hoc request (expected to arise regularly)
10
MYS Ctsm Kl-operations Support Metrics Manager Resume Examples & Samples
- Provide management support to both Global and Regional reporting in all areas of AML Operations in APAC with analytics for Transaction Monitoring
- Supports the Country Compliance to identify business challenges and use data analysis to help with improvement opportunities
- Establish a data quality methodology documenting a repeatable set of processes for determining, investigating and resolving data quality issues
- Supervise and monitor the Metrics Team which supports the Customers and other stakeholders in ensuring all key performance indicators for AML Monitoring Operations are prepared, reviewed and published on time
- Review the trending of SLA and other Performance indicator metrics from both KL Regional Hub and Country Hubs and investigate unusual trends to provide commentary for better understanding of the operations to the Customers
- Work with the Team Leaders from other functional areas in Regional and Country Hubs to ensure all metrics reporting is aligned with Global and Regional Metrics as per GSOM Metrics
- Clearly communicate and escalate any issues identified on the Metrics reporting and identified or escalate and deadlines to all functional areas within the AML Operations Hub including Country Hubs to ensure accurate analysis and reporting as per Regional and Global schedules
- Escalate and follow up on any issue/discrepancy noted on our reporting to Tech team and subsequently to highlight to Global team
- Maintenance of report definitions, Conduct UAT and following any on-going projects
- 5-8 years related industry experience
- Worked in an operations support area which includes a minimum of two years in a supervisory role
- Bachelor’s degree with a concentration in Finance, Business, Economics, or Statistics/Mathematics or MBA preferred
- Highly proficient in Microsoft Office Suite with expert proficiency in Excel and Power Point and Word
- Familiarity with Business Objects preferred
- Excellent Analytical understanding of operational metrics relate to process management
- Experience working with governance, risk, and compliance practices
- Knowledge of banking products and investigation processes
11
Manager Operations Support MSG Cash Resume Examples & Samples
- Proactively monitor system health and respond to alerts to provide high availability and performance of the application set including health checks
- Support key cash & futures execution platforms including Fidessa, GETS and other internal systems
- Work closely with global teams (IT Development, Service Desks, System Integrators, Incident Managers, Problem Managers, etc.) to deliver prompt responses to queries from the business
- Be pro-active in process improvement/automation to deliver efficiencies and/or resolve regular operations issues
- Incident, Problem and Change Management
- Take ownership of operational issues and perform both short-term resolution, and development of preventive measures for the longer term
- Responsible for application flow, including configuration, scheduling control and scripting
- Conduct and/or assist with capacity planning and management reviews on the application set
- Identify potential threats and mitigate risks, act as a guardian of production services and ensure operational procedures are followed for Change, Problem and Incident management
12
Manager, Risk & Operations Support Resume Examples & Samples
- Assist and provide support for compliance and business testing for WISI to assess operations and controls in order to ensure that WISI (National Office, Operations and the field) are prepared for Audits (internal, GAML, Insurance Carriers, Regulatory), Compliance reviews and testing to help ensure satisfactory audit, review and testing results
- Act as support in WISI for all Audits, Compliance reviews and Operational testing with responsibility for ensuring all requests are compiled with and that staff are prepared for interviews where required
- Support WISI by providing timely and effective guidance on queries in connection with fraud concerns, AML and on-boarding issues, interpretation of policies & procedures, completion of documentation, loss events and any other risk/regulatory matters (CASL, etc.)
- Assist in assessing AML compliance through completion of the annual QAP process
- Assess WISI's regulatory & operational controls through quarterly Quality Verification testing
- Act as back up to the Senior Manager, PWM Governance & Control to review and approve all EDDQs for WISI
- Assist in the execution and delivery on risk related presentation and training to ensure staff are trained to meet all regulatory and risk requirements
- Provide timely feedback to the Senior Manager, PWM Governance & Control team and National Office on any significant breakdown of internal controls identified through testing and oversight of risk processes
- Keep a critical eye on existing practices and policies to identify operational or regulatory gaps or inefficiencies and make recommendations for changes and enhancements to policies and procedures
- Have sound knowledge of the Regulatory, Privacy, AML requirements to ensure WISI's practices are compliant
- Work collaboratively with the National Office to resolve risk issues through oversight of the operational functions of WISI
- Assist in the delivery and communication of regulatory change providing expertise and coaching to the WISI staff and field through the change process
- Support/assist in the development and implementation of all policies and procedures supporting the oversight of all life insurance and segregated fund sales by life licensed advisors (FP, PIA, PIC, and EPA)
- Developing and maintaining WAS marketing materials and WAS Planner biographies
- Maintaining WAS intranet and Connections site
- Developing and maintaining WAS team Policies and Procedures
- Coordinating monthly calls with the WAS Planners to facilitate best practices discussion
- Collecting and disseminating WAS success stories on a timely basis
- Build and maintain positive working relationships by effectively communicating and regulatory sharing experience and knowledge within the PWM team
- Contribute to the ongoing development of the team by sharing information, knowledge and lessons learned on a regular basis
- Actively participate in the performance management process
- Act as a business/subject matter expert as required and support National Office in implementing change
- Participate in national forums (e.g. conference calls, leadership meetings, team meetings, annual EPA/EPAA conferences
- Proactively analyze potential risk and ensure escalation of key risks
- Contribute to overall operational improvements by providing recommendations on procedures/processes to enhance the overall client experience
- Lead/assist in conduction training/education workshops on AML, Fraud Preventation, Risk and Compliance
- Promote the use of job aids/checklists and training material to assist in control accountabilities
- Participate in community related activities such as Fundraising Events
- Post-secondary/University degree in a business related discipline, life license preferred
- Compliance, legal, business management, internal audit, regulatory or risk management experience in the insurance or investment industry
- Strong interpersonal skills and a proven ability to coach and influence others
13
Rohq-hrss-operations Support Group Manager Resume Examples & Samples
- Identify and Drive Re-engineering and Migration Opportunities
- Extensive project management experience working within the HR shared services and payroll area with a minimum of 5 years’ experience
- Very strong knowledge and experience of leading reengineering and change within an organization with a minimum of 3 years’ experience
- Certified LEAN expert and/or Green Belt (6 Sigma) an advantage
- Extensive experience as a senior manager of employees across levels with a minimum of 5 years’ experience
- Demonstrated ability to build and manage high performing teams
- 5+ years “hands-on” HR Operations experience desirable
- Excellent working knowledge of HR business processes and shared services operational set-up
- HR & Payroll management
- Commitment to process improvement and best practices implementation
- Demonstrated analytical and diagnostic skills in dealing with information that is available but must be further manipulated
- Robust negotiating skills
- Innovates and manages changes
14
Treasury Management Sales Support Regional Operations Manager Resume Examples & Samples
- Eight to ten years of operations experience in the financial services industry
- Considerable knowledge of operation functions, systems, policies and procedures for the assigned area
- In-depth understanding and practical application of applicable laws and regulations
- Excellent organizational, managerial and project management skills
- Well-developed customer relations skills
- Thorough knowledge of banking operations and human resources
15
Manager, NA Operations Support Resume Examples & Samples
- Bachelors or Master degree in Business Information Systems or a related technical field, or an equivalent combination of education and experience
- At least 10 years of relevant work experience is normally required with 5 years managing people
- Ability to work in a managerial role and lead the team on various operational projects
- Recommends alterations to design, development, implementation and analysis to improve quality of products, new technologies, and/or procedures
- Provide process and system leadership to Operations Support team to ensure the team can support a geographically diverse team of telecommunications technicians and analysts who install, troubleshoot, repair, and maintain telecommunications equipment for the organization
- Ensure full staff maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems; sets up training and OJT accordingly
- Core competency with Outside Plant Construction methods including fiber optic cabling, fusion splicing, comprehension of OTDR data, and fiber cable characteristics
- Oversees and validates team recommendations regarding design, development, implementation and analysis to improve quality of products, new technologies, and/or procedures
- Extensive experience with datacenter skills such as installing/moving equipment and large-scale cabling projects. Ability to design integrated structured cabling and cable tray solutions
- Ability to work independently and manage multiple projects and priorities
- Able to travel to IBXs, domestic and international and build positive partnership with other leaders and business partners
- BICSI, RCDD certifications and AutoCad design skills preferred
16
Senior Manager, SA Operations Support Resume Examples & Samples
- 2) Provide leadership to team members, guiding them in terms of prioritization, problem resolution, process clarification, referrals to appropriate experts, etc
- 3) Define and communicate strategic imperatives to project success (i.e.: timing of market entry, innovative technology and costs). Develop strategic plans that incorporate regional and global business practices and customer needs. 4
- 6) Understand and effectively communicate to team members about the market niche, competitive forces influencing the project, and how the project fits into the function's strategic focus/plan. Ensure that team objectives align with key Corporate strategic programs. Accountable for successfully meeting agreed upon milestones for key Corporate projects
- 7) Generate innovative solutions to complex problems through the use of multiple disciplines and technical principles. Create innovative products/processes/methods through novel combinations of expertise within the organization
- 8) Build a professional network both internally within the business unit, across units and outside of Baxter
- 9) Direct team members to effectively transfer technology from design development to implementation
- 10) Maintain current knowledge of relevant Quality System Regulations and other regulatory requirements related to research and development (product development, design and safety) to ensure compliance in all research, data collection and reporting activities
- 1) Must be well versed in scientific disciplines including Moist Heat, EO, Radiation and/or Aseptic Processing sterilization competency. Must possess knowledge of related disciplines
- 2) Must have knowledge of such principles as GMPs, FDA guidelines and purchasing practices
- 3) Must be self-motivated, have good interpersonal skills, capable of analyzing and solving complex problems through innovative thought and experience, as well as, project management tools
- 4) Ability to manage multiple cross-functional teams simultaneously
- 5) Ability to design and implement projects/studies outside area of expertise
- 6) Must demonstrate strategic leadership and proficient supervisory skills
- 7) Display ability to communicate effectively using a wide variety of skills and vehicles. 8) BS in related scientific discipline 13+ years, MS with 10+ years , or Ph.D. 4 - 6 years of product development or related experience. 9) Several years' technical management experience, resource and budget management
17
Team Manager Operations Support Center Resume Examples & Samples
- Provide coaching, mentoring, guidance and feedback to team members as opportunities arise to improve handling of customer requests, escalations, inter-company relations, or other situations
- Provide team members with comprehensive qualitative feedback to include attendance updates, analysis of productivity levels against goals, and summary communication of departmental and/or business news
- Set a leadership example with peers and team to develop a representative level team to improve productivity, efficiency and overall performance
- Supervise floor as appropriate by acting as a visible leader walking the entire assigned area of supervision
- Ensure a proactive environment by utilizing strong peer relationships
- Ensure adherence to policies and procedures, standards and service excellence goals
- Special projects or duties as required
- Two year degree and/or minimum 2 year supervisory or leadership experience required
- Must possess excellent organizational and analytical skills, as well as the ability to perform and provide results in a fast paced, team-oriented environment
- Qualified candidates will have excellent communication skills both verbal and written
- Must have demonstrated leadership skills and possess strong interpersonal skills to build peer relationships
- All candidates must be able to work independently, with little or no direction and maintain a high degree of productivity and accuracy
- Thorough knowledge of Mastermind is preferred as well as basic knowledge of computer applications
- Strong knowledge of OSC processes and a strong working knowledge of all OSC roles
- Candidate must not currently be under any disciplinary counseling
18
Senior Operations Manager Digital & Device Technical Support Resume Examples & Samples
- Lead the Multilingual virtual network, supervising all aspects including people engagement, infrastructure and stakeholder management
- Develop and achieve performance goals and objectives in order to meet customer promise expectations
- Deliver the strategic plan for multilingual virtual network, with a focus on flexibility, scalability and expansion
- Develop and implement process improvements to deliver exceptional customer service and the virtual strategic plan
- Work with the wider customer service teams to develop and grow virtual, including regional Directors, country leaders, and support functions stakeholders such as Finance, Capacity Planning, Human Resources
- Deep dive into issues and resolve in a timely manner, providing detailed, informative updates to the Multilingual D2CS leadership teams
- Degree Qualified in a quantitative field, an MBA would also be advantageous
- 10+ years of relevant experience in project management/ Consulting/ senior leadership
- Exceptional dedication to create customer satisfaction
- Self-starter who is able to prioritize and deliver on deadlines with minimal supervision
- A proven track record in successfully managing virtual customer service teams and launching new sites and/or new projects of significant size
19
Operations Manager, AWS Support Resume Examples & Samples
- Must have a record of driving projects to improve operations and support-related processes and the right technical support experience
- MBA or equivalent experience
- Experience in one or more of the following Windows, DevOps, Deployment, Networking, Enterprise Software
20
Manager, Operations Programs Support Resume Examples & Samples
- Ensure the safe operation in all operating areas of Fort Hills by adhering to our policies, standards and business processes along with all regulatory policies and procedures
- Assist with the maintenance planning and provide support to the shift supervisors and operations coordinators with the following: equipment isolation for control of hazardous energy, confined space entry preparation and coordination of equipment preparation
- Manage the programs support budget
- Coordinate the execution of all Fort Hills programs
- Management support for 12 permit coordinators at site on a shift rotation, including supporting people management and decision making
- Monitor effective application of Field Level Risk Assessments (FLRA's), focused observations, Incident Learning Program (ILP) and all health, safety and environmental standards
- Work closely with the operations team to drive safe operational practices
- Provide feedback to operations and maintenance teams to improve effectiveness of maintenance strategies and procedures
- Minimum of 15 years of relevant industry experience, including direct experience with a permit to work program from implementation to sustaining program support
- Oil sands experience within an operations team is preferred
- A trade certificate, diploma or degree in a relevant technical field or equivalent operational experience
- High School Diploma or General Education Diploma (GED)
- Working knowledge in control of hazardous energy and associated safe work permits practices (confined space entry, cranes lift, etc.)
- Strong understanding of maintenance and operations best practices as related to the safe and efficient production of bitumen
- Ability to execute work through influence in a peer-to-peer environment to ensure all operating areas are aligned on program implementation
- Possess exceptional communication and interpersonal skills, and the ability to develop strong cross-functional working relationships
- Ability to work independently and within a diverse team in a safety focused environment
- Ability to provide input into the operations strategy and plan, and development of area-specific standards, policies, and procedures
- Attractive annual incentive program
21
Project Manager & Operations Support Academic Affairs Resume Examples & Samples
- Project Coordination and Support: Under the direction of the Vice President for Academic Affairs/Vice Provost, Vice President for Academic Affairs-Curriculum and Program Innovation, or Senior Vice President for Academic Affairs/Provost, coordinates and/or provides support for major projects in the Office of Academic Affairs, including curriculum-related projects, such as the degree completion initiative and curriculum database revision and maintenance; academic equipment and academic facility requests; and preparing the academic calendar
- Manage the general administrative office operations for Office of Academic Affairs
- Strong organizational abilities, including demonstrated effectiveness in project collaboration and proven ability to prioritize and accomplish multiple responsibilities
- Excellent communication and interpersonal skills; ability to communicate and interact effectively in writing, in person, and on the phone with a diverse group of persons, including all levels of the college administration, faculty, and staff; necessary discretion to work with confidential information
- Demonstrated ability to work calmly and effectively under pressure and capacity to be both self-directed and flexible. Ability to make independent judgments and to act on decisions on a daily basis. Ability to devise and implement creative solutions to unexpected problems
- Possess and express a positive, can-do attitude in all interactions
- Skill in managing meetings, including agenda preparation, group leadership, and task tracking
- Demonstrated commitment to working effectively with a diverse and inclusive student body, faculty, staff, and other constituents
- Strong Macintosh proficiency, literacy, and application skills required; excellent Apple computer application skills, including experience working with MS Word, Excel, Google apps, Filemaker Pro and other databases, and Powerpoint. Knowledge of InDesign and Ellucian Colleague database highly desirable
- A passion for music, and the education of musicians, is essential. Musical training or equivalent experience is desirable, but not required
- Relevant work experience, preferably three or more years
- Experience working in a high volume office setting. Experience working in higher education considered a plus
- Expertise using enterprise information systems, other database applications, content management systems, and web page creation programs highly desirable
- Certifications or certificates in presentation skills, business writing, graphic design basics, and communications desired
22
Operations Maintenance Manager UK Rotorcraft Support Resume Examples & Samples
- Lead delivery of Operations activities to the UK Rotorcraft Support Business – interacting regularly with rotorcraft customers, senior leaders in the Rotorcraft business and functional leaders in the Aircraft Support business
- Drive development of domain-leading Operations processes and their consistent application across the various sites where BDUK conducts its Rotorcraft support activities – whether under our MAOS Approvals or working alongside our customer under RAF QR 640 governance
- Mentor and develop Operations’ Front-line managers
- Line manage “specialist” capabilities – Industrial Engineers and potentially others (eg Fleet Maintenance Planning and forecasting) as the business requires
- Lead estimating activity for Operations’ component of future RCS modification and upgrade programmes
- Contribute to development of the BDUK support solution for the future Apache programme
- Prioritise the “Forward Load” of Operations’ activities in support of the RCS business, and the deployment of staff and resources to delivery of that business
- Act as Site Leader for the Boeing activities at MoD Boscombe Down, interacting with Boeing, customer and QinetiQ representatives at the site
23
Sales Support Senior Manager Channel Operations Resume Examples & Samples
- Be accountable for the partner customer experience within the scope of his/her Partner Management
- Drive a culturally diverse and inclusive team
- Contribute to consistent development of Deal registration process and tools
- Work with customers and the Industry to introduce new and better practices
- Work closely with Core Sales & Channel Sales teams
- 10+ years experience or combination education and experience in operations and partner management leadership required
- Industry knowledge in channel management is required - preferably the process and tools for the registration of deals
- Sound information analysis, analytical skills and financial acumen
- Working knowledge of project management methodologies preferred
- Ability to deliver quality results under deadline, result oriented with a drive for excellence qualities in an ambiguous environment
- Detail-oriented with strong organizational skills and a passion for winning with negotiating skills and ability to resolve multiple priorities
- Strong verbal / written communication skills including meeting facilitation, presentations, and communication with management & staff
24
Manager, Retail Operations Support Resume Examples & Samples
- Ensure that new corporate programs are supported with operational best practises to ensure that programs are easily adopted and sustained at store level
- Collaborate with the network performance team to turn data and insights into actions for stores
- Lead the development of training modules to educate the Field Team to drive superior execution at store level
- Manage communications and training of the supported programs to the Field Team through the weekly WebEx, in person team meetings, team SharePoint site, and conference call
- Act as the communication vessel from stores and the field to the corporation through Front Line News and the Feedback Channels
- Develop execution tool kits to ensure that stores are ready and aware of new and existing competitive threats
- Support the Field Team with content, messages, and presentations for regional GM and Dealer meetings
- Manage the collection, approval and publishing of Quick Wins
- Act as key contact and SME for Store Support and Field Teams
- Maintains and encourages open lines of communication between groups/functional areas/team members via positive relationship management
- Work cross functional to ensure corporate programs are given an operational lens
- Minimum of 5 years of retail experience at managerial levels
- University or College degree, preferably in Business
- Demonstrated ability to develop and execute business strategies and initiatives that achieve financial performance and operational targets
- Ability to build and lead a high functioning team that are results oriented
- Excellent communication and interpersonal skills, with an ability to interact with multiple stakeholder groups across the organization at various levels, and confidence representing the team in various forums/committees
- Demonstrated analytical, strategic thinking, and problem solving skills
- Proven ability to strive for continuous improvement through constantly challenging the status quo
- Some travel may be required
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Manager, Operations Support & Integration Resume Examples & Samples
- Management of projects with diversified cross-functional project teams and/or building teams that may be geographically and culturally disperse
- Demonstrated ability in recognizing and responding to potential barriers and opportunities that migrate risk and increase the success of projects
- Experience in influencing positive change, promoting the advancement of project management execution through process improvement and mentoring, and demonstrating effective conflict resolution skills and leadership to achieve business goals
- Recognized as a leader that manages complex multi-year projects and initiatives
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Manager, F&B Operations Support Resume Examples & Samples
- Consult with key clients to address performance gaps in product/quality, service levels, F&B execution, hotel staff morale/retention and training needs when deployed by the FPS team. Prescribe programs and tools that support F&B performance initiatives and strategic objectives. Help clients and stakeholders question their assumptions, determine their needs, and plan implementation strategies for achieving their goals
- Communicate results of consulting session to FPS team and align on next-steps for follow-up
- Train hotels on brand F&B and guest service behaviors/capabilities (guided by annual Quality Planning, tracking against Quality Metrics, etc.– deployed by FPS)
- Effectively comply with guidelines for all brand-specific F&B and HR tools / programs, providing consultation to ensure effective program management in each assigned hotel. Assist GM, F&B Director and/or hotel leadership teams with implementation and ongoing support of brand-specific F&B initiatives
- 5 to 7 years progressive work-related experience. Experience in hotel operations (as GM, F&B Manager, or other multi-unit hotel management) preferred, with demonstrated mastery of consulting and F&B business knowledge and understanding of multiple disciplines/processes related to the brand culture position. Group facilitation and consulting experience are highly desirable. Multi brand experience preferred
- Demonstrated expertise in F&B operations, product/quality, service, and people tools/processes
- Able to coordinate with FPS to deliver support that is most needed
- Sufficient relationship-building/communications skills to develop trust with hotels to drive results
- Strong problem solving and time management skills required
- Conflict management/resolution and negotiation/persuasion skills critical
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Manager Operations Support Deployment Resume Examples & Samples
- Manages a team of functional area onsite resources geographically positioned to include team member engagement, auction and team member project readiness, playbook onboarding, coaching, skill development, end to end deployment support and adherence to performance management metrics and scorecards
- Enforces adoption of project standards, supporting documentation, playbooks, and metrics
- Supports and audits auction readiness assessment surveys, both initial project and ongoing compliance
- Five (5) + years of relevant operating experience at the auction level or equivalent
- Five (5) + years of management experience required with excellent management skills and the ability to promote a team environment
- Possess ability to develop and present high level presentations to Corporate and Auction Management on Inspection Related Projects and Goals
- Possess ability to manage groups of high level managers across a nationwide geographic basis
- Display a positive and professional image
- Good analytical skills and aptitude
- Must be able to proactively identify and resolve issues through analysis with proven results
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Manager, Sales Operations & Support Resume Examples & Samples
- Evaluate existing business process and provide gap analysis and readout of multiple business processes
- Develop innovative solutions to business problems and manage multiple projects simultaneously through implementation including ROI measures and post-implementation follow up
- Cost/Benefit project analysis and business case development
- Conduct on-site process analysis and deployment support for user-level trials and system/tool rollout: side by sides, interviews, requirements, etc
- Initiate and manage business improvement projects including process-based projects, communication projects and support projects
- Manage a team of Specialists who support the sales organization and carry a book of improvement projects
- Act a Data Analyst SME for Sales Operations and Support team
- Implements deployment readiness program for regional rollouts, including communications, UAT, and training support for call centers
- Defines quality gates to ensure market readiness is in line with deployment milestones
- Develops and defines methods and procedures for end user to address deploying technology and operational process changes
- Reviews and updates Training Strategy to meet region specific needs
- Defines a training plan to ensure business continuity
- Reviews UAT testing strategy and updates to meet regional differences
- Supports UAT readiness through the management of the market Readiness checklist. Creates UAT test plan, test cases, and scripts
- Manages testing environment requests to include test accounts and required test data. Provides centralized defect management for on-site UAT and live trials, maintains the defect and issues log, and conducts daily defect reviews
- Prepares and communicates daily testing status and defect reports. Manages daily testing status and defect tracking
- Initiates metrics baseline and ongoing collection process in region. Escalates project issues and risks as appropriate
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Manager, Operations Support Resume Examples & Samples
- Live and exemplify the Five Principles of Mars, Inc. within self and team
- Guide hospital teams through the integration process, which may include implementing systems, business processes, training of staff and hiring new hospital associates
- Manage Practice Managers in newly acquired hospitals to include recruiting, hiring, onboarding, training and developing to meet needs of the market
- Assist hospital leaders in establishing ways of working with support teams for future efficient collaboration
- Support hospital teams to learn and adopt Banfield processes, systems and policies, as appropriate, throughout the integration process
- Reinforce processes and continuous improvement efforts to deliver exceptional customer service, quality medicine and the persistent capacity for growth
- Collaborate in the development of processes, tools and materials
- Assess hospital capacity for growth and development
- Spend at least 50% of time in acquisition hospitals supporting the integration process
- Bachelor’s degree in Business required, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities
- Minimum six years of relevant professional experience in single unit management of a veterinary hospital, or multi-unit management in the service industry, required
- Experience with P&L management, hiring/managing people, and process improvement required
- Experience as Banfield Pet Hospital Practice Manager or Field Director preferred
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Mortgage Operations Support Group Manager Resume Examples & Samples
- Reports to the Head of Fulfillment and provides leadership to the Centralized Support team
- Partner with Senior Management and Business Directors to drive influence and provide support to improve overall performance results and create accountability
- Support organization growth by providing both sales and operations direction while building new relationships and maintaining existing relationships
- Establish business controls that instill management focus and discipline
- Drive a risk culture that proactively identifies and mitigates risks that could have a financial impact to the organization by identifying legitimate control concerns that are not already captured as part of a Corrective Action Plan (CAP)
- Positively lead through change and challenges, inspire, motivate and recognize team members
- Collaborate with senior management and Human Resources on the recruiting, hiring and onboarding of new employees
- Review and take action on monthly financial and productivity analysis
- Bachelor’s degree required; Advanced degree preferred
- Minimum 10 years leading a loan originations organization. Minimum of 15 years consumer financial services experience
- Ability to effectively communicate complex topics to a broad audience
- Strong Leadership, superior interpretive and problem solving skills are required
- Demonstrated strategic business acumen and savvy
- Strong relationship building skills with people of all levels of management and staff
- Solid decision-making skills
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PDC Operations Support & WCL Manager Resume Examples & Samples
- Bachelor's degree majoring in Business, Logistics, Finance, Industrial, Manufacturing Engineering or related field
- 3+ or more years of management experience in distribution, logistics, manufacturing, or warehouse operations
- Demonstrated ability to effectively engage with and lead a diverse team of union and non-union employees
- Proven ability to foster and create a collaborative and inclusive team oriented work environment
- Must have proven communication and writing skills, and be proficient in Microsoft Office and DVIEW
- Must be available to work multiple shifts (day and night), weekends, and extended weekday hours
- Ability to relocate for future opportunities
- 7+ years of experience in LEAN operations management and the ability to use LEAN tools to conduct Kaizens, continuous improvement activities, 5s, Workplace Organization, and data collection and analysis
- Experience managing union employees in accordance with appropriate contractual requirements
- Exposure to World Class Manufacturing audit process and World Class Manufacturing implementation
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Manager, Operations & Sales Support Resume Examples & Samples
- Manage location BPA/BSA set up and establish processes and procedures for ANZ – to include transition to new charge model and fees and taxes
- Airport, Customer, and Market Analysis
- Ongoing P&L support – including location budgets & JV accounting
- Dealer support vendor and site level queries
- Contract Management and Customer Support
- Pricing Management & Systems Support for ANZ Business
- Co-Ordination of the De-Branding & Rebranding Activity
- Back up for AVR2000
- Support implementation of Oracle procurement solution in ANZ
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Senior Operations Manager, AWS Support Resume Examples & Samples
- The right person will have strong people management experience of 8+ years with 3+years as a senior manager with a track record of success
- The right person will have 5+ years’ experience in high pressure operations environments have must have lead Operational teams to achieve exceptional outcomes
- They will have exception people leadership and engagement skills and demonstrated ability to inspire and motive large teams of 60+
- They will be analytical and have experience in leading technical support or operational teams in high pressure environments
- Project and Program management experience in delivering key business outcomes
- ITIL certified
- Must have a strong record of driving projects to improve operations and support-related processes and the right technical support experience
- Experience with managing IT environments on behalf of customers
- Engineering, Computer Science, IT Degree or equivalent experience
- Technical experience in Big Data and Database technologies
- Project management qualifications – Prince, PMP, CPM, MPM, CSM, Six Sigma
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Sales Operations Manager to Support the Pwsn Center of Excellence Resume Examples & Samples
- Serve as Point of Contact (POC) for field advisors for PWSN distribution channels
- Develop coaching programs for advisors
- Develop monthly communications articles and literature
- Analyze market trends and statistics to determine customer needs
- Meets with key customers, assisting advisors/account representatives with maintaining relationships, and negotiating and closing deals
- Advise sales staff and channel partners concerning sales and marketing techniques
- Deliver sales/education presentations to key customers in coordination
- Coordinate between sales department and other business units as needed
- Bachelor's Degree in Business Administration, Marketing, Psychology or equivalent is required
- Previous experience with sales, disabilities community, estate planning/legal/trust, or other business experience is preferred
- Technical expertise in support of PWSN – products, trusts, financial planning
- Experience managing a sales team focused on complex solution and planning
- Proven business analysis and judgment with the ability to proactively manage workload to meet objectives
- Demonstrated ability to professionally develop and positively coach team members while communicating the company’s mission and overall direction
- Project management, problem solving, and change management skills
- Ability to effectively present information and negotiate with C-level executives
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Finance Manager, Operations Support Resume Examples & Samples
- Design, manage and optimize the organization and execution of the end-to-end reconciliation processes, in line with business strategies
- Drive team strategies on the achievement of quality, accuracy and timely delivery of services in accordance to defined SLAs/KPIs
- Accountable for day-to-day operations of the Reconciliation team inclusive of process optimization, accuracy of reports and compliance to local/regional procedures and legislation, if any
- Ensure periodical performance reporting according to defined formats, policies and procedures and local requirements
- Lead, coach, motivate, develop and appraise the Reconciliation Team. Key personnel to ensure all HR initiatives are met (hiring, performance appraisal, development and communication)
- Payment Vertical Business Unit, Country Finance, Finance Operations Support
- Team efficiencies
- Communicate with multiple internal and external stakeholders i.e. Senior Management, Gateway provider, local finance
- Bachelor’s Degree in Finance/Accounting and/or
- Knowledgeable on reconciliation processes and financial impact
- Strong leadership qualities with a minimum of 4-5 years of management role
- Strong Reconciliation process knowledge with in-depth understanding of legal/regulatory requirements
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Manager, Franchise Operations Support Resume Examples & Samples
- Consult with key clients to address performance gaps in product/quality, service levels, F&B execution, hotel staff morale/retention and training needs when deployed by the FPS team. Prescribe programs and tools that support performance initiatives and strategic objectives. Help clients and stakeholders question their assumptions, determine their needs, and plan implementation strategies for achieving their goals
- Understand the results that stakeholders desire from various processes and provide insight into how efficiently and effectively those results can be achieved
- Effectively comply with guidelines for all brand-specific and HR tools / programs, providing consultation to ensure effective program management in each assigned hotel. Assist GM and/or hotel leadership teams with implementation and ongoing support of brand-specific and HR initiatives
- 5 to 7 years progressive work-related experience. Experience in hotel operations (as GM, HRD, or other multi-unit hotel management) preferred, with demonstrated mastery of consulting and business knowledge and understanding of multiple disciplines/processes related to the brand culture position. Group facilitation and consulting experience are highly desirable
- Ability to interpret hotel performance data to reach actionable insights to drive performance
- Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, management and colleagues
- Must be able to work effectively with GMs and leadership teams in assigned hotels, and possess strong relationship development/management skills. Conflict management/resolution and negotiation/persuasion skills critical
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Rohq-hrss-operations Support Group Manager Resume Examples & Samples
- Learning Operations
- Recruiting and Onboarding
- 8-10 years’ experience in HR Operations or Shared Services
- Strong operations management background
- Accountable for job responsibility
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Assistant Finance Manager, Operations Support Resume Examples & Samples
- Support the Manager in identifying areas for process optimisation and performance of quality reviews to ensure adherence to defined policies and procedures
- Perform various tasks related to transaction processing, including investigation, resolution and escalation of issues in a timely manner
- Maintenance of internal documentation, SOPs and metric controls
- Perform periodical performance reporting to ensure adherence to Service Level Agreements and monitoring of Key Performance Indicators
- Lead, develop and appraise the Accounts Payable Team
- Communicate with multiple internal and external stakeholders i.e. Middle Management, Vendors inclusive of drivers, Auditors, Regional and Local Finance
- Work with procurement team, GL and treasury to streamline P2P processes
- Knowledgeable on P2P and AP processes with hands-on experience and financial impact
- Strong leadership qualities with a minimum of 2-3 years of lead role
- Strong AP process knowledge with in-depth knowledge of legal/regulatory requirements
- Overall experience 5-6 years
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Assistant Finance Manager, Operations Support Resume Examples & Samples
- Perform various tasks related to accounting, reporting and master data transaction processing, including investigation, resolution and escalation of issues in a timely manner
- Possess working knowledge of regional VAT/GST regulations and applications
- Ability to distinguish financial reporting and management reporting requirements
- Lead, develop and appraise the General Ledger & Reporting Team
- Communicate with multiple internal and external stakeholders i.e. Middle Management, Auditors, Regional and Local Finance
- Knowledgeable on GL and reporting processes with hands-on experience and understanding of financial impact
- Strong GL and reporting process knowledge with in-depth knowledge of legal/regulatory requirements
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Finance Manager, Operations Support Resume Examples & Samples
- Design, document, manage and optimize the organization and execution of the end-to-end Accounts Payable processes, in line with business strategies
- Possess good knowledge of regional VAT/ GST regulations and applications to taxable/non-taxable supplies
- Accountable for day-to- day operations of the Accounts Payable Team inclusive of process optimization, accuracy of reports and compliance to local/regional procedures and legislation, if any
- Ensure periodical performance reporting as per defined formats, policies and procedures and local requirements
- Lead, coach, motivate, develop and appraise the Accounts Payable Team
- Key personnel to ensure all HR initiatives are met (hiring, performance appraisal, development and communication)
- Communicate with multiple internal and external stakeholders i.e. Senior Management, Vendors inclusive of drivers, Auditors, Regional and Local Finance
- Work with procurement team, GL (vendor master maintenance) team and treasury team to streamline P2P processes
- Bachelor’s Degree in Finance/Accounting and/or Professional Qualification (ACCA/CIMA/CPA)
- Knowledgeable on P2P and AP processes with at least 3 years of hands-on experience and financial impact
- Overall experience 8-10 years
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Finance Manager, Operations Support Resume Examples & Samples
- Design, manage and optimize the organization and execution of the end-to- end Accounts Receivable processes, in line with business strategies
- Possess good knowledge of regional VAT/ GST regulations and applications to taxable/ non-taxable supplies
- Accountable for day-to- day operations of the Accounts Receivable, Collection & Intercompany Team inclusive of process optimization, accuracy of reports and compliance to local/regional procedures and legislation, if any
- Lead, coach, motivate, develop and appraise the Accounts Receivable Team
- Communicate with multiple internal and external stakeholders i.e. Senior Management, Clients, Auditors, Regional and Local Finance
- Knowledgeable on AR processes with at least 3 years hands-on experience and understanding of financial impact
- Strong AR process knowledge with in-depth knowledge of legal/regulatory requirements
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Finance Manager, Operations Support Resume Examples & Samples
- Design, manage and optimize the organization and execution of the end-to- end General Ledger and Reporting processes, in line with business strategies
- Accountable for day-to- day operations of the Accounting, Reporting & Master Data
- Team inclusive of process optimization, accuracy of reports and compliance to local/regional procedures and legislation, if any
- Own Chart of Accounts for the Group and able to distinguish financial reporting & management reporting needs in a matrix business environment
- Lead, coach, motivate, develop and appraise the General Ledger and Reporting Team
- Communicate with multiple internal and external stakeholders i.e. Senior Management, Auditors, Regional and Local Finance
- Knowledgeable on GL and reporting processes with at least 3 years of hands-on experience and financial impact
- Strong GL & Reporting process knowledge with in-depth knowledge of legal/regulatory requirements
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Support Delivery Manager, Operations Resume Examples & Samples
- Ensure outsourced Vendor processes meet global controls and compliance requirements
- Agree and monitor appropriate corrective action plans and deal with any local escalations
- Change Management - oversee vendor readiness to support new program launches, changes to business rules, processes, and tools
- Assist in arranging and conducting local vendor compliance audits to ensure vendor is meeting MSOW requirements
- Strong business knowledge and ability to set clear expectations for business outcomes within a global multi-site operation
- Proven experience of influencing other organizations where their support is critical to success
- Ability to work across groups managing individuals both directly and indirectly to achieve a common goal
- A good understanding of change management, the importance of it, approaches, key tasks, and timelines
- Ability to thrive in a fast-paced multinational environment working across multiple lines of business
- Very strong team player with excellent interpersonal skills
- 7 years of accumulated outsourcing management experience in an offshore environment supporting a global delivery business
- Contract management and service delivery related experience
- Strong project/ program management skills
- Able to work across cultures effectively, valuing diversity within virtual team
- Working knowledge of international business practices
- MBA is a plus
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Manager, Client Operations Support Resume Examples & Samples
- Coordinate and monitor the work of multiple teams involved in risk management and pinned adjustments processing
- Participate in preparation and control of operational budgets
- Review financial statements and data and utilize financial data to improve profitability
- Plan effective strategies for the financial well-being of the company
- Improve processes and policies in support of organizational goals
- Formulate and implement departmental and organizational policies and procedures to maximize output
- Organize recruitment and placement of required staff
- Establish organizational structures
- Delegate tasks and accountabilities
- Establish work schedules
- Provide direction and coaching to support associates’ career goals
- Write and deliver performance appraisals for team members
- Conduct ongoing reviews of existing procedures and processes and write and implement new or revised procedures
- Assist in the development of strategic plans for operational activity. Implement and manage operational plans
- Excel in supporting Fiserv leadership expectations by acting as an advocate, effectively and efficiently implementing change, consistently act on behalf of our internal and external clients and facilitate collaboration within own team and amongst others
- Bachelor’s Degree or equivalent experience in lieu of degree
- 4 – 5 years of risk management, dispute management, card fraud and financial services experience
- 5 - 10 years of supervisory/management experience
- Must have or obtain CFE certification
- Excellent problem-solving, research and organizational skills
- Ability to prepare and analyze data in a logical manner and be able to summarize findings to both a technical and non-technical audience
- Must be highly motivated and eager to learn
- Uses sound judgment and experience to solve highly complex problems
- Knowledge of EFT and card processing, banking/credit union and related operational processes
- Strong relationship management and collaboration skills; strong conflict management skills and experience effectively managing through challenging situations with diplomacy and tact
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Manager, Operations Support Resume Examples & Samples
- Manage, lead and develop the Service Operations team to maximize performance; create and build team environment while providing direction, knowledge and support with prioritization of work and allocation of resources to staff as needed
- Proactively drive process development (streamlining and aligning) to identify scope and lead improvement projects related to Business Solutions/ERP processes for both Construction and Service
- Lead or support service optimization initiatives related to eBusiness and Global Processes
- Drive Service cost out programs. Prioritize, and facilitate cost out initiatives, project management thru completion
- Drive back office optimization for Service organization. Review all tasks and drive automation to increase quality and reduce manual tasks
- Interface and influence Global Service, understand initiatives, represent VAME for back office works, and drive global programs back thru the Global Service Organization
- Develop relevant KPIs for the service business; responsible for KPI/PPI data and reporting
- Manage Service Operations budget
- Bachelor’s degree in Business, Engineering, or equivalent
- 5-10 years’ experience with demonstrated successful service operations leadership, preferably in the wind or power industry
- Proven ability to achieve high level results through on-going organizational and business systems development using an effective change management and continuous improvement methodology
- Excellent customer relations skills
- Ability to function effectively under pressure in environments of rapid change and conflicting demands
- Proven abilities to lead large programs to achieve successful outcomes
- System skills – Microsoft Office, ERP / MRP systems, CRM database, etc
- Travel is expected less than 5% of the time
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Manager, Operations Support Resume Examples & Samples
- Assuring full compliance against all appropriate manufacturing regulations such as local policy and procedures, GSK QMS and CFR/cGMP
- Ensuring staff is up to date on all trainings assigned through ETTS and My Learning
- Supporting the Environmental Health and Safety Council and its initiatives in all areas of operations
- Ensuring all personnel, product and equipment safety and compliance
- Partnering with the Biopharmaceutical Technology team for successful implementation of new products and processes into the facility including developing schedules and determining process fit for production support equipment
- Ensuring staffing needs and schedules meet the high throughput of the manufacturing areas
- Accountability for the accurate preparation and execution of manufacturing procedures and batch records
- Directing the evaluation and implementation of Continuous Improvement and Organizational Effectiveness methods and tools to improve the overall efficiencies of production operations and reduce costs
- Accountability for the personnel development and performance management planning for all direct and indirect reports
- Demonstrates GSK values and behaviors at all times
- Set clear goals to ensure team members understand their contribution to the plan, work collaboratively across the site and network to drive to the best solution
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Manager FTS PMO Systems & Operations Support Resume Examples & Samples
- Responsible for implementation and continuous improvement of governance structure for all services provided by PMO Support team
- Accountable for ensuring all requests into the PMO Support function, and ensuring that the PMO Support group proactively responds to each request
- Accountable for team participation in Project lifecycle
- Accountable for timely and accurate reporting to PMO Management and FTS Management of PMO Support activities
- Accountable for the maintenance of useable team knowledge management system
- Familiarity with industry recognized project management and business analyst methodologies
- Familiarity with IT support models and methodologies
- Proven experience in leadership and/or management
- Demonstrated ability to pull diverse teams together to contribute to the company goals
- Excellent facilitation, mediation, negotiation and persuasion skills
- Ability to manage multiple priorities and work effectively under pressure
- Demonstrated ability to work effectively with all levels within an organization
- Strong decision making, customer service focus, and organizational and leadership skills
- Analytical, organizational, and administrative skills
- Ability to interact with and lead team members in a multi-site and cross-functional environment
- Strong time management skills and ability to handle multiple tasks / strong organizational skills
- Strong attention to details and quality
- Ability to work independently and be self-motivated
- Ability to prioritize work and deliver expected results within established and often aggressive timelines
- Strong written and verbal communication and interpersonal skills
- Strong PC knowledge including use of Microsoft Office products
- Yes
- Personal loan assistance
- Employee Stock Investment Plan (ESIP)
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SVP KYC Operations Support Group Manager Resume Examples & Samples
- 5+ years of Operations experience in a production capacity. AML or Operational Risk experience strongly preferred
- Experience in leading offshore teams and in retail banking preferred
- Proven ability to develop and improve upon business processes and procedures, training and performance management metrics to achieve business objectives
- Interpersonal skills and ability to work well in a team environment collaborating across diverse groups and organizational levels
- Battle-tested professional maturity and judgment to ensure appropriate and timely escalation, accountability for decisions and actions, and ability to lead/grow/develop the team in a fast-changing environment
- Strong communication skills (both written and oral) to rally team and to obtain cross-functional and executive leadership support for proposed initiatives and changes
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Manager, Client Operations Support Resume Examples & Samples
- Coordinate and monitor the work of multiple teams across the Client Operations organization with specific focus on premier client chargeback support and life cycle processing
- Participate in preparation and control of operational budgets. Review financial statements and data and utilize financial data to improve profitability. Plan effective strategies for the financial well-being of the company
- Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output
- Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules
- Minimum of 10 years of experience in dispute management, card fraud, client services and financial services experience
- 5+ years of supervisory/management experience
- Excellent verbal and written communication skills. Ability to prepare and analyze data in a logical manner and be able to summarize findings to both a technical and non-technical audience
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Manager Operations Support Booking Experience Resume Examples & Samples
- Manage, develop and motivate a team of Account Executives
- Oversee the day to day running of the team, to ensure KPI’s are met, escalations are handled correctly and business priorities are followed
- Be critical on the team priorities and efficiency and constantly look for improvements
- Ensure people development and progression onto new teams within the organization
- Manage escalations and take ownership of situations to ensure speedy resolutions and effective communication to all stakeholders
- Be an effective Change Manager, leading the team through periods of change, displaying motivating and encouraging behaviors
- Build solid working relationships with peers and other departments / teams
- Work strategically to optimize existing processes; initiate and implement new ways to improve processes utilizing the resources available in the most effective ways
- Create and support an environment orientated to open communication, creative thinking, cohesive team effort and trust
- Implement procedures and follow through on action plans
- Create and stimulate commercial awareness amongst the Account Executives
- Be flexible, to be able to take on temporary teams as the business indicates, with a focus on future scalability
- Enthusiastic, service minded and motivating manager
- Be a role model for the Booking.com values
- 3+ years experience with people management is required
- Well organized and able to keep a clear overview of your area of responsibility
- Commercially minded and result driven
- Proactive, flexible and capable of working independently
- Interested in technical processes and optimization of working methods
- Good communication and analytical skills
- Ability to multi-task & flexible attitude
- Willingness / ability to travel
- Excellent knowledge of the English language, more languages are desirable
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MYS Ctsm Kl-operations Support Group Manager Resume Examples & Samples
- Ensure seamless service delivery to our Hong Kong AML and business stakeholders
- Operational oversight and leadership of 100+ FTEs and ensuring highest levels of operational discipline within the team
- Develop and groom existing management team, drive employee engagement and talent development
- Execute on strategies to manage AML and regulatory risk. Represent AML FIU to Hong Kong compliance and/or banking regulators
- Be a part of the hub leadership team and participate in the definition and execution of strategy to move AML FIU to best in class solution - Core Operational and People Management – 60 % of the time - Country business, Stakeholder and Regulatory Interface Management – 20 % of the time - Driving strategic Change Management and Initiatives – 20% of the time
- Minimum Experience Required – More than 10 + Years with 5+ Years in Operational Management experience
- Qualification – Master degree or Equivalent (Preferred)
- Strongly Preferred: exposure to operational risk & control environment
- Preferred: Knowledge of AML and Compliance matters
