Manager, Operations Support Cover Letter

I am excited to be applying for the position of manager, operations support. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for management and engineering support for the development of complex utility/electrical/mechanical switching scripts and procedures (ie - MOPs, SOPs and Change Management processes).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Strong problem solving skills – analysis, inquiry, fact finding and solution identification
• Strong organizational, project management and coordination skills
• Strong collaborative skills to interact with other functions in order to facilitate problem resolution and coordination of activities
• Intermediate familiarity with gather data from reporting tools (ie Hyperion)
• Understanding of consumer & commercial credit reporting practices and policies
• General knowledge of call center operations and call tracking software
• Strong customer service, conflict management, and communications skills
• General knowledge of ACRO, Mainframe and connectivity basics

In response to your job posting for manager, operations support, I am including this letter and my resume for your review.

In my previous role, I was responsible for recommendations to ensure that IT processes and practices are continually improving to support team activities and organizational improvement.

Please consider my qualifications and experience:

• Strong interpersonal skills, with a focus on excellent customer service to both internal and external customers
• Work independently and be a quick learner, able to move fast and adapt to changing place
• Experience in developing schedules in Microsoft Project
• Extensive experience in Microsoft Office Projects
• Extensive customer relationship management experience
• Excellent written, verbal communications experience
• Technical knowledge of IBM Websphere Servers and preference to IBM Commerce
• Proven work experience as a support team leader or development team leader

I submit this application to express my sincere interest in the manager, operations support position.

Previously, I was responsible for remote or on-site second and third level support for resolving network (routing and switching) and telecom communication incidents and problems.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Familiarity with incident management, change management, release management and problem management processes and tools is helpful
• Customer-facing support experience is desirable
• Working knowledge of basic financial ratios and accounting principles
• Comfort working closely with Senior Leadership
• Deep understanding of customer support processes
• Gathers and analyzes data to understand the pros and cons of different decisions and options
• Looking for challenges and potential career growth opportunities leading to a management role
• Displays a high level of proficiency using standard office equipment such as a computer, fax, photocopier, scanner

I submit this application to express my sincere interest in the manager, operations support position.

In my previous role, I was responsible for support for customer change control process; manage customer NDA/CDA legal agreements in tandem with LCD legal department.

Please consider my qualifications and experience:

• Knowledge of network security best practices and methodologies for securing company assets
• Knowledge of enterprise infrastructure components such as servers, data centers, network, telephony, power, cooling, and storage area networks
• Knowledge of standard operating procedures, establishing service level agreements, and managing end user support teams such as help desk operators
• Knowledge of modern infrastructure service methodologies such as private & public cloud, virtual farms, software as a service (SaaS), and software defined networking (SDN, SD-WAN)
• Continually reviewing business performance and ensure the Operational Strategy is being met
• Identifying all Operational Management Training needs and ensure training/coaching is provided
• Ensuring maintenance of the Company’s Business Process documentation is regularly updated
• Previous Managerial experience in an operational role preferred

I would like to submit my application for the manager, operations support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for quality technical support service in handling complex and escalated technical inquiries, troubleshooting of routing and switching enterprise technologies in complex networking environments.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Formal training in such areas as sales techniques, financial statement analysis, inventories management and related marketing and advertising
• Support the delivery of service within the projects
• Ensure the forecast dimensioning is according to the business requirements as per the direction of the Service Delivery Line Manager
• Drive a productive work environment for individuals
• Drive performance leadership and support
• Drive and support competence management
• Resource demand support and fulfilment
• Support with budget and cost management