Operations Support Manager Resume Samples

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D Bahringer

Devante

Bahringer

91292 Hoppe Isle

Boston

+1 (555) 228 0713

91292 Hoppe Isle

Boston

Phone

p +1 (555) 228 0713

Experience Experience

New York, NY

Operations Support Manager

New York, NY

Eichmann-Becker

New York, NY

Operations Support Manager

Create monthly report to Japan Customer and General Manager. Maintain and prepare MIS, productivity reports and analysis for management review
Escalates all increases in one time Exit management vendor expenses to the Service Delivery Manager for review and approval
Establish Best practice across the ambient estate from all recommendations and system improvement
Manage more than 80 resources with multiple team supervisors to perform operation process providing service to Japan business. Perform supervisory duties regarding staff motivation, monitoring and coaching
Oversight business performance and drive business goals. Resolve issues related to process, quality, risks, people and organizational change requests; report performance status to sending country. Investigate and resolve complicated customer problems or serious complaints
To identify and implement step change operational improvements that deliver competitive advantage for the Supply Chain and aligned to site and Vision Factory objectives
Based on the change of business volume, conduct timely capacity planning to ensure sufficient resource to handle business operation and arrange proper FTE within department

Phoenix, AZ

Rohq-hrss-operations Support Manager

Phoenix, AZ

VonRueden-Monahan

Phoenix, AZ

Rohq-hrss-operations Support Manager

30% People Relationship (e.g. Coaching, Perf Appraisal, Motivation, etc.)
25% Production Activity (e.g. Problem Solving, Validations/Approvals, Mtgs, Risk/Control - QAs, Reports, and Documentations)
20% Customer Activity (e.g. Escalation and Relationship management to main stakeholders and senior mgmt)
15% Supervisory (e.g. Capacity monitoring, Work Load Management, etc.)
5% Re-Engineering (e.g. Process Improvement, Productivity Savings)
5% Project Management (e.g. Oversight/Sponsor of initiatives, Coordination and Participation on HRSS wide projects)
Oversight of Team Scope and Service on system user inquiries, incident, and problem management

present

Dallas, TX

Base Maintenance & Operations Support Manager

Dallas, TX

Lockman, Watsica and Hegmann

present

Dallas, TX

Base Maintenance & Operations Support Manager

present

Manage direct reports in the execution of the management of the base operations SOW
Define and maintain the base maintenance operations statement of work (SOW) relative to Maintenance Execution
Develop and implement staffing and development plans to ensure satisfactory execution of the SOW
Identify and champion continuous improvement initiatives
Drive cross functional integration with other departments in the Service Centre, other Service Centres and Seattle Core
Identify opportunities for standardising process and procedures
Ensure proper job classification of employees, set employee goals and objectives, manage and evaluate performance to plan on a reoccurring basis

Education Education

Bachelor’s Degree in Business Administration

Howard University

Bachelor’s Degree in Business Administration

Skills Skills

Strong understanding of instore working practises and operations, highly desirable
Ability to work at differing levels of detail, both big picture concepts and complex detailed issues
Strong analytic ability and attention to detail
Working knowledge of HR systems (including PeopleSoft v9.1) highly desirable
Knowledge of or an ability to learn Security related policies and procedures specific to the U.S. Government customer
Good communication skills with the ability to be assertive
Possess interpersonal communications skills, strong values towards customer success, integrity and professionalism
Ability to make informed decisions quickly to keep performance on track
Ability to rapidly learn technical and business techniques and knowledge
Strong academic qualifications would be desirable, especially in Sciences

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Citigold Operations Support Manager Resume Examples & Samples

Identify new business opportunities and develop the business case and operational plans to support new initiatives for Citigold
Analyze the delivery of relationship managed services to clients and develop analytical recommendations to increase production, deliver efficiencies while improving client and banker experience
Provide field management with efficient insights that can be used to drive better performance
Collaborate with Citi reporting, analytics and finance teams to ensure the timely delivery and accuracy of all sales reports
Work closely with PWM Risk and Control and AML Compliance in developing and implementing the AML strategy for the Citigold and Private Client Relationship Program. Identify and resolve any roadblocks in the client enhanced due diligence process
Monitor progress, support field management to ensure bankers are achieving all sales goals. Develop metrics and report them to senior management
Collaborate with Citigold and retail management to develop the systems and processes to ensure consistent delivery of the Citigold value proposition to clients with a focus on process improvement and expense reduction
Provide general support to the field and field management on Sales MIS and Production
10 years or work experience in financial services/wealth management industries. Direct experience in supporting financial advisors or affluent banker program preferred
Hands-on experience in analyzing data and translating it into analytical insights and actionable recommendations
Knowledge of Risk and Control procedures. Experience with AML a plus
Candidate will have excellent analytical skills combined with excellent writing skills and will have the ability to work independently under minimal supervision
Expert in Microsoft Excel; MS Access and database required
Ability to meet deadlines and prioritize work
Enjoys working with data, has a strong analytical mind

Citigold Operations Support Manager Resume Examples & Samples

Able to create support and buy-in across a wide range of stakeholders; create a strong network of relationships among peers, internal partners, external constituencies, decision makers and stakeholders
Proven experience directing/supervising multiple complex projects and stakeholders
Must possess outstanding leadership, influencing, communications and relationship management skills along with the demonstrated ability to drive cross functional/regional teams
Must possess creative, strategic project management and execution skills
Promotes a culture of collaboration and teamwork across organizational boundaries

Operations Support Manager Resume Examples & Samples

Bachelors Degree or Equivalent Work Experience
10+ yrs in a key management role with significant responsibilities in complex centralized environment
Excellent leadership, communication and organizaional skills required
Ability to evaluate business processes, data and organizational structure to improve operational execution

AML Operations Support Manager Resume Examples & Samples

Assisting in the development and implementation of improvement plans with quality assurance personnel
Providing feedback to Operations Management and Data Optimization on Mantas threshold applicability
Review system access request to ensure that only staff are granted access at appropriate level
Required: 2 years’ experience in AML Monitoring or Financial/Banking arena

AML Monitoring Operations Support Manager Resume Examples & Samples

Providing operations expertise to internal work groups, teams, and committees focused on enhancing current procedures and creating efficiencies
Ensuring support for the business in matters relating to Compliance and/or Audit
Supporting the successful accomplishment of internal Risk Control, as they apply to the department
Line management for analysts, including performance management, coaching and supporting hiring and training
Required: 5 to 8 years relevant work experience
Required: Strong performance record with a history of increased responsibility, and task / project delivery
Required: Computer Literacy
Preferred: Experience in managing a team

Operations Support Manager Resume Examples & Samples

Identify, research, validate, setup & maintain legal entity reference data (leveraging internal/external stakeholders and data sources) on central repositories/applications; legal entity data forms an integral component of Credit Risk exposure; typically data spans legal name verification, address, nature of business, ownership, etc
Management of in-country resource, conducting performance reviews, team development and broadening the knowledge base of the team as a whole
Manage the delivery of projects spanning: Market/Regulatory initiatives, Technology/Platform roll outs, migrations between various internal/external sources; responsibility may include coordination and input on project delivery (planning, analysis, requirements gathering, governance, status reporting, scheduling, etc.)
Previous experience in managing people
Previous experience in project management and working with senior management
Experience in Reference Data Management
Extensive knowledge & experience in data management: analysis, governance, quality, business and technical master data management
An advanced degree in Math, Science, Computer Science/Data, Business Administration or equivalent work experience is a plus
A minimum of 5 years of experience across any combination of data operations, preferable in investment banking
Previous experience of data manipulation (ideally in an investment bank environment)
Familiarity with external products and services that add value to client and operation reference data management
Worked on projects and managed/participated in User Acceptance Test (UAT)
Experience of having worked with back/middle office
Ability to manage both strategic and tactical activities, including senior stakeholder management to ensure program success
Ability to influence support for major business issues from senior stakeholders in all functions and escalate delays and resource gaps to drive rapid resolution of any issue that can have a high impact on customer service
Knowledge of the banking regulatory environment required
Extensive experience with reference data mastering, exception management, and other aspects of data management
Experience interacting closely with development teams to ensure that requirements are accurately translated into solutions and to ensure that testing approach and methods successfully verify that changes meet functional requirements
Ability to track progress, identify high impact issues, resource constraints and conflictive decisions; work with global teams to address conflicts and constraint in order to escalate issues and proposed resolution
Ability to work with the business to help refine processes and drive efficiency benefits
Strong academic qualifications would be desirable, especially in Sciences
Ability to effectively communicate and present data and information
Innovative thinking skills enabling simple solutions for complex business needs
Ability to build strong working relationships with internal and external partners and influence peers and higher level managers without authority
Strong leadership, project and people management skills and demonstrated track record of delivering results in a highly pressurized environment
Ability to develop and deploy functional and business strategic plans, objectives and performance metrics and create organizational alignment
Understanding of the regulatory landscape within the region and country is essential
Actively monitor regulatory developments and trends in the market and assist in developing appropriate data requirements for the bank regulatory compliance program
Strong Microsoft skills: Word, Excel, PowerPoint
Strong focus on Control and Process optimization and documentation
Organized with an excellent attention to detail

Operations Support Manager Resume Examples & Samples

Manage relationships with Small Business Banking Regional / Division Managers, Small Business Bankers, Business Banking Relationship Managers, Business Bankers and all other partners necessary to support the processing of commercial credit applications necessary to support the delivery of commercial credit decisions and resulting portfolio growth. Duties include the development of a strong partnership and shared metric goals with DM’s Credit Underwriting Managers
Develop and coach an Application Processing team to build credit strength within the business unit with training, establishment of individual development plans, regular performance reviews, rewards, recognition and hiring of quality talent
Develop and maintain a strong relationship with risk management, compliance, sales and other partners necessary to ensure proper staffing and capacity management, change management and effective credit / compliance policies
Monitor inventory / system workflow and manage team output to ensure that daily volumes are completed in a timely manner
Maintain knowledge as the subject matter expert (SME) for the area and support overall business unit goals by providing information and solutions to management on issues pertaining to workflow and or performance as needed
Coordinate efforts of staff employees and work to ensure process efficiency, quality standards are met, timeliness is within established metrics, and overall department service level standards are met
Responsible for supporting work, initiatives and projects that cross multiple departments and build / maintain full knowledge of all aspects of the respective work functions / departments supported
Monitor the daily, monthly, and yearly department performance statistics to ensure an unsurpassed client experience
Develop and maintain documentation of processes and procedures for Small Business Credit Services (DM)
Interact with all levels of management, internal departments, and external clients to resolve complex problems
Assists with system testing and serve on project teams for new business initiatives
Identify process improvements and efficiencies that reduce costs and improve client service levels through automation and other re-engineering efforts. Work with management team on prioritization and implementation of approved actions
Monitor and maintain proper MIS necessary to manage inventory levels, risk and compliance controls, quality standards, staff performance and all other requirements to ensure credit operations
Maintain a solid understanding of Citibank products and services - within Small Business / Commercial Banking and the broader organization
Maintain compliance with Citibank credit policies / practices and regulatory policies, to ensure business unit is in adherence to the above and receives satisfactory ratings from internal and external auditors
Other duties as required to support business unit and company goals
Bachelor's degree in Business Administration or equivalent experience
3+ years’ experience at a senior representative level or in a leadership role
Prior experience working in a regulatory and compliance policy environment
Strong people management skills including personnel evaluation, capacity planning, allocation of resources, effective coaching and managing through adversity
Strong presentation skills, project management and team building experience
Excellent organizational skills, strong multi-tasking capabilities, attention to detail, and the ability to complete assignments within required deadlines in a fast-paced environment
Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies
Dedicated, innovative, and a personable team builder. Ability to motivate and provide feedback and training to team where necessary
Strong problem recognition and resolution skills
Advanced skills in office applications - Excel, Word, Power Point, Share Point

Sales Operations Support Manager Resume Examples & Samples

Sales Planning & Forecasting - Support transactional and revenue planning for quarterly and annual income planning cycles, including collection of data, testing of key drivers and trend analysis
Sales Reporting & Business Analytics – Monthly management of sales performance reports for Sales Management and Sales Reps/Account Managers to facilitate measurement of performance against targets & KPI’s, accurate pipeline forecasting and sales management reviews. Work in close partnership with key stakeholders to understand their requirements and ensure key sales metrics are identified and reported, including working closely with the Global Sales Operations team to ensure global alignment of key metrics
Sales Training & Enablement - Manage/own sales team training, supporting sales management to ensure the sales team receive appropriate and relevant training to cover Product, processes, CRM, development and sales skills. Develop and coordinate new hire sales training programs. Proactively support regional teams to ensure they have access to all tools, training, Sales Operations support and resources to enable the regions to sign and board merchants/acquirers. Coordinate Product release training with Marketing and Product Management. CRM Mgt, Support Sales teams with CRM training, queries, and be a “super-user” to drive further adoption and improvements in the system
Pricing / Commercial Support – Work closely with the Head of Sales Operations to support the sales teams with commercial & pricing negotiations, contract management and RFP responses
Sales Compensation – Work closely with the Global compensation team to ensure the calculation of quarterly Sales Compensation payments are accurate to ensure payments are made within tight corporate deadlines. Ensure data integrity in compensation system. Ensure audit readiness of variable compensation data
University Degree with professional accountancy qualification (familiarity with basic accounting and finance principals)
Advanced Excel plus strong Word and PowerPoint skills required
Experience in administration of Databases (SQL Server) and Report Building Applications (e.g. tableau, Crystal Reports)
Sales CRM experience, preferably Salesforce.com
Excellent analytical, organizational and project management skills with strong interpersonal and written/verbal communication skills
Must exhibit a high degree of motivation, creativity and initiative
Payments or technology industry experience supporting sales organisations and an understanding of the end-to-end sales process
Experience of working across global and complex organisations
CRM experience (ideally Salesforce.com)

Operations Support Manager Resume Examples & Samples

Foster a culture of continuous improvement
Develop and implement process controls
Mentor and motivate associates in safety, quality and productivity improvements
Coordinate resources to achieve goals with a timely and cost-effective strategy

Rohq Isg Operations Support Manager Resume Examples & Samples

Create process flows and procedure documents for function
Prepare detailed metrics packs showing progress for distribution to management
Management of team, conducting performance reviews, team development, and broadening the knowledge base of the team as a whole
Experience in reference data management
Experience in working with internal and external data sources to conduct due diligence (Bankers Almanac, Dun & Bradstreet, SWIFT, etc.)
Strong focus on control and process optimisation and documentation
Problem-solving initiative
Good communication skills with the ability to be assertive
Ability to prioritize work and manage time appropriately

Sales Operations Support Manager Resume Examples & Samples

Own and manage XE Large Enterprise Out-looking process working with the GM Sales
Operations and Director, Large Enterprise Sales and Bids
Project manage the Renewals programme for GDO
Ownership of XIST (salesforce.com) for Large Enterprise Operations to ensure robust utilisation by developing key programmes, working in conjunction with the global XIST team
Management of the Large Enterprise Operations XIST regional administrator
Own and deploy XE Large Enterprise Sales Management Process
Own Sales Operational Excellence and ensure deployment across Large Enterprise US
Pipeline Management of XE Large Enterprise Key Deals including ownership and management of the Megadeal Sales Health Check process
Work in conjunction with Learning and Development to manage and implement key US sales training programmes
Support strategy / target/segmentation/coverage/compensation planning activities
Support XE Sales Operations GM with the US Large Enterprise Field Engagement Process
The implementation, management and deployment of key strategic sales programmes across XE Large Enterprise
Strong Sales & Sales Management background
Must be a Completer / Finisher
Strong communication / influencing skills
Strong programme/process management skills
Effective leadership of virtual teams
Ability to work flexibly, adapting quickly to change and new ways of working
Displays enthusiasm and contributes to an effective team environment and willingness to work with others to achieve a shared goal
Good understanding of the GDO or Technology business
Proven ability to solve business problems by using LSS tools/methodologies i.e. Qwiksolver

Operations Support Manager Resume Examples & Samples

1-2 Years Pharmacy Benefit Management (PBM) experience
3-5 Years Managed Care experience
1-2 Years of Compliance experience
Working understanding of e-Pharmacy landscape and its influential partners
Ability to manage multiple tasks and deadlines with attention to detail
Ability to communicate effectively and deliver presentations to senior leaders of Humana
Six Sigma Certified

Cbps Operations Support Manager Resume Examples & Samples

Constantly identify and implement innovative technological solutions to increase revenue and reduce cost
Enhance existing Variable Compensation Plan
Work closely with the team Leaders & Service Managers to increase sales participation rate
Partner with the training team to introduce highly effective induction & refresher sales programs to enhance the agents product & soft skills
Work with Operations and Stakeholders to create programs that will drive, reward and recognize high performance
Enhance existing models & build new propensity to buy model to increase revenue and improve efficiency in selling the right product to the right customer
Assess opportunity to introduce new products on the sales palette which are well suited to be sold on the phone
Train and Motivate the Sales Coaches to deliver the Cross Sell objectives consistently
Efficiently use data modeling by engaging closely with Decision Management to increase response rate
Ability to think strategically and link Sales with an improved Client experience(NPS) and drive this across all initiatives and activities implemented in the COE
Develop sales teams that can deliver effective and efficient sales and service results, in order to build and retain a satisfied consumer customer base
Driving sales performance in team setting for minimum 2-3 years (required)
Working experience in Financial Services or Contact Centre industry (preferred)
Understanding of Australia financial products and systems would be an advantage (preferred)
Tactical and strategic (required)
Change agent with influencing skills (required)
Able to partner with external stakeholders (required)
Ability to lead the team to achieve results (required)
Openness and willingness to change and flexibility in approach to meet demands of situation (required)
Ability to excel in unstructured/undefined situations (required)
Excellent Written & Oral Communication (required)
Coaching and motivational skills (preferred)
People Management skills (preferred)
Training skills(preferred)
Employee motivation, engagement and retention (preferred)

Business Operations Support Manager China Resume Examples & Samples

Operational management of the China Projects Pipeline that ensures effective management of the projects and are accordance with policies and procedures
Work with the Operations Support Director to ensure the China business are conducted in a compliant and value added manner, with a focus on exception prevention and detection, and maintaining a compliance culture
Enhancement activities that include process improvement, sample testing, executing detective controls, conducting training, logging and remediation of issues
Execute upon the vision, mission,strategies and annual goals for the department in alignment with the Company's goals
Maintain the Project and Contract Pipeline Management / Tracking periodically and partner with the respective in-country business functions to ensure the following are performed accurately and in timely manner
Projects are recorded in the Pipeline
All business processes required to support the opportunity are performed
Required reviews and approvals have been obtained
Vendor due diligence has been performed as required
Project and contract milestones have been met/achieved in accordance with the contractual obligations
Goods and/or services have been successfully delivered by vendors prior to payment
Project closure procedures have been completed effectively
Sufficient project supporting documentations have been collected, validated and recorded/stored securely
A key point of contact for all Business Operations Support activities for the Business
Custodian of all necessary documentation related to each opportunity ensuring proper archival and maintenance
Support the driving of business process improvement activities
Conduct assessment and sample testing of transactions and procedures
In partnership with Controllership, execute detective controls and apply remediation plans
Log issues that are not in accordance with policies and procedures and drive remediation
Assist with the development and delivery in-country trainings (including onboarding training) to Beijing, Shanghai, Guangzhou staffs
Ability to provide thought leadership to the China business in the area of executing policies and procedures
Excellent project management skills and good communication skills, able to mobilize resources to execute controls and procedures during the entire project lifecycle
Detail oriented and be able to work well under pressure and accustomed to project work with tight deadlines
Strong controls, compliance and/ or auditing background
Team oriented and strong client-focus
Excellent presentation skills and communication skills
Required Experience
Education: Bachelor’s Degree or Master’s Degree
Years of Experience: 6 + years of relevant experience
Certification: CPA/CA/CIA/PMP/ Six Sigma or equivalent preferred
Computer Skills: Advanced/Expert level of Microsoft Office, in particular Excel and Access, and Programming Language (Visual Basic, etc.) is preferred
Language: Fluent in both English and Chinese

Operations Support Manager Resume Examples & Samples

Responsible for the timely, accurate, and effective investigation of unusual transaction behaviour within Citi Global Transaction Services
The daily work effort is focused on mitigating money-laundering risks to Citi
Managing a team of 3-5 analysts
Assignment of Alerts to analysts
Effective management of Alert time lines
Review of Analyst case summaries and perform second level review of investigations
Escalation of suspicious cases to AML Team Manager, and immediate escalation of Alerts with due concern
Review of closed alerts (before reaching Case Management Tool)
Perform peer review of investigations (Alerts and/or cases) to ensure appropriate dispositions have been recommended by Analyst; and when recommendations to escalate to the Business or to file a Suspicious Transaction Report that that decision by analyst is appropriate in support to the Regional Operations Head/AML Team Manager
Responsible for supporting the successful accomplishment of internal Risk Control, and Self-Assessment (RCSA) policies
Design and execute quality assurance testing of work performed by Team Leaders and Analysts
Responsible for the implementation and operation of integrated processes and procedures aimed at meeting internal and external regulatory or policy guidance
Must possess strong focus on continuous process improvement
Maintain a proactive curiosity and pursue investigations to a greater level of diligence than normally required for standard due diligence
Support implementation of new products by performing UAT of systems and processes as a subject matter expert
Report generation and preparation to AML Team Manager
Design and preparation of management metrics and KRI’s (Key Risk Indicators)
Responsible for COB processes and maintaining sound controls on systems back-up
2 years experience in leading a team
Must be computer literate
Responsibility to Our Clients
Banking / finance / business background

Citigold Sales Operations Support Manager Resume Examples & Samples

Partner cross-function with the Citigold national sales team and across the organization on new client acquisition initiatives and business development programs
Hands-on experience in analyzing data and translating it into analytical insights and actionable recommendations. Advanced Microsoft Excel user
Ability to partner and create a strong network of relationships among peers, internal partners, external constituencies, decision makers and stakeholders
Team player with relationship building skills
Ability to work independently under minimal supervision
Resilience - overcome obstacles, maintain effective behavior in difficult situations in order to achieve goals
Clients come first - build long term relationships with clients by putting their interests first
Integrity - act always with personal and professional integrity

Operations Support Manager Resume Examples & Samples

Developing relationships with users across the business (Hiring managers, Procurement, Finance and HR) to thoroughly understand their business and culture
Establishing partnerships with key suppliers participating in Citi’s preferred supplier program
Oversight and hands on support of the NEMS FG tool to facilitate and manage the end to end Non-employee procurement process
The establishment of standard operating procedures (program documentation, reporting and metrics) to be followed internally by Citi as well as externally by our suppliers
Ensure client satisfaction with the Non-employee management program
Understand the contractual terms and conditions between Citi and the suppliers, including: pricing, roles and responsibilities, rules of engagement, vendor neutrality/sourcing strategy position
Measure and report compliance to Customer Service Level Agreements and cost savings objectives including: Rate Negotiation, Requisition aging, Start and end dates management, Timesheet management
Responsible for problem resolution and communication
At least 5 years of Staffing, Managed Service Provider or related experience
Ability to: Provide excellent customer service, Communicate effectively , Prioritize multiple tasks and demonstrate proper time management, Problem solve and present recommendations to internal and external clients
Negotiate rates effectively
Help build and maintain a positive team spirit
Confidence, Enthusiasm, Passion for excellence, Professionalism in work product and behavior,, Stress tolerance, Discipline to execute according to standards, Urgency and speed of response
Requires a proven record of leadership
Strong analytic ability and attention to detail
Strong interpersonal skills and ability to communicate effectively at all levels both internally and externally (written and verbal) Bi-lingual skills required. Must be fluent in both English and Spanish. The ability to speak Portuguese is a plus

MDM & Operations Support Manager Resume Examples & Samples

Responsible for the closing of accounts, due to bankruptcy, customer going out of business
Responsible for the approval & ultimate release of Credit/Debit Memos
Daily monitor of invoice documents. Responsible for correcting or alerting MIS-FI (finance management of information’s department) when billing document have not posted to the GL (general Ledger)
Maintaining the OCR system (Optical Character Recognition) web based program to check for terrorist and or other illegal activities of requested new customers
Responsible for Special Services VAS tables (Value Added Service)
Maintains customer account discount allowances (warehousing, damage defective allowance, and many other discounts as directed by sales by brand and account) to ensure proper billing to the customer
Maintain three cross reference tables (EDI terms cross reference, Customer (legacy system & SAP) cross reference, and Cross reference for Allowances) This is what pulls together how information is sent back to the customer, as well as aligning that our multiple systems are in sync for same
Responsible for annual audit process with the SAP audit examiners. Must be able to produce any records that are needed
Maintains customers store directory (Ship to/Mark for records) to ensure proper documentation is sent to the customer at invoice time
Responsible for creating Proforma Invoices for Credit and Import Compliance Departments to allow for pre-payment of goods from non-credit worthy accounts
Maintains the CMN (customer material number / style material relationship) to ensure we populate this data on outbound invoice so that the customer can effectively match up what was ordered to what was received and then transmit payment of same
Maintains EDI Output Condition records (Advanced Ship Notice (856), Invoice (810), Customer remittance (820), and Purchase order (850)
Creates and maintains Carrier/Consolidator records for interaction with the Warehouse Management System
Night and weekend coverage rotation between two co-managers
Minimum five years SAP experience required
Advance knowledge within the SAP environment
Knowledge of our Retail Customers business profile and their requirements
EDI experience preferred
Proficient in SAP and Excel

Citigold Sales Operations Support Manager Resume Examples & Samples

Partner with global teams in the development and management of national sales reporting. Address operational issues raised by the field, directly or in partnership with other support areas
Work closely with PWM Risk and Control and AML Compliance in developing and implementing the AML strategy for the Citigold and Private Client Relationship Program. Identify and resolve any roadblocks in the client enhanced due diligence process
Lead the development and execution of the long term plans for the RMs sales platform and customer relationship management system (Salesforce.com). Partner with technology teams to develop and manage system enhancements to streamline the RM experience and increase productivity. Support the transition and conversion of the existing platform into the common operating platform of the bank (Rainbow)
Analyze the delivery of relationship managed services to clients and develop analytical recommendations to increase productivity, deliver efficiencies while improving client and banker experience. Streamline and mature sales operations processes
Coordinate the development of monthly business reviews delivered to executive management
8 + years or work experience in financial services/wealth management industries. Direct experience in sales support in an affluent banker program preferred
Resilience to overcome obstacles, maintain effective behavior in difficult situations
Clients come first attitude, build long term relationships by putting client interests first

MYS Ctsm Kl-anti-money Laundering Sanctions Screening Operations Support Manager Resume Examples & Samples

Manage a team of investigation operations analysts and review all recommendations raised by these GSO analysts and senior analysts; agree with recommendations or request further investigation
Escalate potential risks on a timely manner to the management
Responsible for ensuring rational documentation for clearing name matches and escalate issues/risks to the management in a timely manner
Interacting with different business units including Risk and Control, Systems and Support, Country and Regional Compliance team
Understanding and applying the Know Your Client (KYC) process within the organization
Support CIP and metrics role continuous process improvement
Managing relationship with Audit Risk Review and ensuring compliance with internal control requirements
Supporting the successful completion of internal Risk and Control Self-Assessment (RCSA) program
Building and applying knowledge of Sanctions Screening processes
4 to 5 years of experience in banking operations, compliance and audit background

MYS Ctsm Kl-operations Support Manager Resume Examples & Samples

Bachelor degree or above in engineering, computing, actuarial science or statistics demonstrated
Profound Excel/Visio/Project skills (Macro/Formula)
Structural Query Language (SQL, NoSQL)
Profound knowledge in Statistical Modeling (Clustering, Regression), Machine Learning (Neural Network, Support Vector Machine), Text mining, Fraud Analytics. Related project or working experience in this regard is preferred
Solid understanding of BigData Ecosystem–Hadoop, HDFS, MapReduce, Yarn, Spark, Hive, Storm, Sqoop, HBase etc
Project experience/technical skillset/Certification on BigData/Datameer/Platfora is a plus
Ability to work independently yet interact effectively, with different levels of management
Detailed mindset

Rohq-isg-operations Support Manager Resume Examples & Samples

Act as team lead for the Data Quality team based in Manila
Providing and overseeing data extracts from ISG Golden Source applications to support the business needs in response to audit and compliance related requests
Defining and delivering the data quality and governance strategy
Implementing data quality standards and measurement
Oversight of remediation activity
Understanding of internal risk & controls policies and processes and the ability to quickly identify areas of weakness
Reference data/ Securities knowledge would be an advantage
Strong affinity to manage Control practices demonstrating a pragmatic risk-based approach
Strong data analyst skills preferably in Accounts and Securities data domains
Ability to work as an individual as well as working with other team members
Ability to proficiently use MS Office products, particularly Excel, and Data Management Tools such as SQL and RDBMS

Operations Support Manager Resume Examples & Samples

Oversight of security set ups and modifications
Oversight of Pre Market Open and Post Market Close events
Oversight of reconciliation and data quality projects
Be able to work hands on with tight deadlines
Ensure adherence to all audit policies and procedures
Coordinate with global coders in other regions to resolve issue
Independently assess workflow issues and redirects work as necessary
Provides subject matter expertise to related projects
Interprets data and makes recommendations
Ability to perform deep dive analysis and draw conclusions

Retail Corporate Backend Operations Support Manager Resume Examples & Samples

4-6+ years of experience in a related field
Previous Retail Operations Experience preferred
Microsoft Word, Excel and PowerPoint knowledge preferred
AS400, JDA, Kodiak, WM, Falcon and Showcase (CnD) experience preferred

MYS Ctsm Kl-operations Support Manager Resume Examples & Samples

Required: Proven track record in project management, with a minimum of 5 years of experience
Required: Proven track record in delivery of change
Preferred: Comprehensive knowledge of Compliance, AML policy, financial services, investment & retail banking products/services – back and middle office operations
Project management qualification (e.g. Prince2, MSP) or equivalent experience

Citigold Sales Operations Support Manager Resume Examples & Samples

Analyze the delivery of relationship managed services to clients and develop analytical recommendations to increase productivity, deliver efficiencies while improving client and banker experience
Manage support delivered to Relationship Managers and Citigold Market Managers. Address operational issues raised by the field, directly or in partnership with other support areas
Support the launch of new Citigold and Citi Priority product offering. Help design the strategy and be accountable from an operational standpoint that customer movements between product offerings are seamless and effective
Manage overall cross-business referrals between Citigold and other units (Wealth Management, Mortgage, Private Bank and Commercial Bank) with goal of increasing referrals, streamlining process and implementing shared incentives
Work closely with PWM Risk and Control and AML Compliance in developing and implementing the AML and KYC strategy for the Citigold and Private Client Relationship Program. Identify and resolve any roadblocks in KYC process

Hmda Operations Support Manager Resume Examples & Samples

Build the monitoring controls and oversight program that ensures TIAA operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited toHMDA and CRA data requirements
Work with applicable departments and outsource vendor partners to ensure all regulatory and project requirements are met while implementing the new HMDA rule
Work to conduct periodic data integrity reviews, communicate findings/recommendations with the business lines, quarterly and annual HMDA reporting, complete geocoding/data scrub, and work with the lines of business to complete any remediation
Ensure processes adhere to appropriate risk management controls and will facilitate ongoing process improvements to achieve higher results on an ongoing basis
Serve as a liaison to Business Process Control leader during all regulatory mortgage exams facilitating all HMDA and file documentation requests
5+ years’ experience managing HMDA related activities and knowledge of related regulations
Fully understand the current reporting requirements for HMDA (Regulation C) and have an understanding of the new reporting requirements required under the CFPB HMDA rule
Knowledge of data elements and requirements for all channels of lending business (retail, third party origination, etc.) and general operations management experience in a centralized mortgage lending environment
Knowledge of automated underwriting systems including GSE underwriting systems and guidelines
Demonstrated experience related to the development and execution of quality/process test plans, including scripts, sample sizes and related operating routines
This position should have strong leadership skills and someone who can manage multiple processes
Proven analytical and problem solving abilities

Operations Support Manager Resume Examples & Samples

7+ years work experience of BPO/financial related operation. With knowledge of financial/securities operations, quality control, risk control
Knowledge & Experience of project management. (Process Improvement / Process Transition Project is preferred.)
5+ years experience of managing people
Business reading/writing level of English language is required to handle the daily emails and conferences

Citibank Berhad Kl-operations Support Manager Resume Examples & Samples

Provide leadership and daily management of two Core Operations work-streams: Control Management & Reporting and Operation Solutions Group, including capacity, leave, goal setting, talent and training review, and overall performance review
Resolves complex problems where analysis of situations or data requires an in-depth evaluation of Core Operations and business processes, family procedures, and industry standards for consumer business supported
Demonstrates ability to Lead projects and/or offer solutions at an advanced level, for assigned operations area
Liaises with multiple operations teams within Malaysia O&T and the region
Serves as analytical and/or procedural expert, representing a unit or team on cross function operational processes, project deliverables
Applies in-depth understanding of how various operational areas collectively integrate within the sub function
Applies in-depth knowledge to coordinate and contribute to initiatives that support the objectives of the operations function and overall business
Applies in-depth knowledge of business operations and develops of new techniques/processes for the area or function
Integrates subject matter and industry expertise within a defined operations area
Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating to others in area
Evaluates moderately complex and variable operations issues that have substantial potential impact, and recommends changes to streamline processes as required
Work and performance of all teams in the area are directly affected by the performance of the individual
Strong communication and diplomacy skills are required while working with business, customers, senior management, partners and regulators
Provide oversight on 3rd party managed process
Manage and analyze workforce capacity (EG Tool), expense reengineering, control reviews and new initiatives while balancing Core Operation goals and expense targets
Experience in managing large diverse teams
Strong execution and interpersonal skills with capability of partnering across all levels in the organization
Proven record in delivering key business transformation programs and cost reduction solutions

Employee Data Operations Support Manager Resume Examples & Samples

Management of the daily work flow, including monitoring execution and accurate completion by team members
Employee performance management
Research and resolution of significantly complex business issues
Partner with HR and Technology to implement policy and process enhancements
Managing the Employee Data Control team in their duties and responsibilities
Ensuring that daily quality and control measures are followed
Coaching team members to strengthen or improve performance dimensions
Working closely with senior management on both team performance and other project related activities
Develop and maintain subject matter expertise of the Employee Life Cycle Product functions within HRSS
Provide operational expertise and guidance to regional teams in their execution of daily production activities
Performing analysis on complex HR data issues and determine required actions
Provide customer support to HR, managers, and employees
Identify, initiate, and implement continuous process improvement opportunities
Communicating professionally, effectively, timely and courteously
Manage projects related to employee data, including divestitures and acquisitions
4 year college degree or equivalent work experience
Knowledge of PeopleSoft/Oracle HRMS System is preferred
Knowledge of HR Management Systems, Self Service Tools, Time Reporting tools is preferred
Solid understanding of HR business processes
Demonstrated ability to manage multiple assignments
Solid analytical skills and attention to detail
Excellent communication skills, including ability to interface with senior management
Excellent customer service orientation
Ability to operate in a team environment, working efficiently in a multi office/time zone/cross-cultural environment, and negotiating effectively with those in other functional/technical areas and countries
Proficient user of MS Office products (Word, Excel, Outlook, etc.) required

Operations Support Manager Resume Examples & Samples

Bachelor's degree in Business, Finance, Management, Engineering or Technology
Five years of supervisory experience in a professional manufacturing work environment
Experience scheduling personnel and resources
Continuous Improvement (CI) experience
Excellent verbal / written communication skills with the ability to meet challenging deadlines for reports and data
Superior organizational and project management skills including documentation, development, analysis and presentation of data, reports and methods
Strong customer service and leadership skills with a commitment to performance excellence
Extensive office computer skills including the use of Microsoft Excel, PowerPoint and databases
Valid US or Canadian driver’s license

Construction Operations Support Manager Resume Examples & Samples

Authors and implements construction policies and procedures in collaboration with the project management teams, developing construction processes and tools ensuring successful adaptation and implementation to further enhance efficiencies on active projects
Plans, forecasts, allocates and assigns construction resources across projects
Implements Safety, Quality, Ethical Standards, Code of Conduct, Lessons Learned, and People FIRST programs in their respective business units in accordance with Division Policies, Standards, and Contractual commitments
Establishes and maintains relationships and develops a high level of trust and credibility with key clients, alliance partners, subcontractors, and project teams
Reviews, analyzes, and reports on project construction budget, schedule, and quality performance to business leadership and takes appropriate action to drive improvement through project construction managers
Responsible for capability and technical skill development and enhancements of market based construction resources
Ensure budgets, policies and procedures are adhered to across all projects
Achieve key performance metrics established for projects
Collaborates with Construction Business Partners on developing construction execution plans that deliver highest value solutions to clients
8+ years with a degree or 10+ years construction experience without degree

Rohq-esc-operations Support Manager Resume Examples & Samples

Works independently with senior levels (SVP & Director levels) within ESC and necessary support functions within Citi to ensure alignment of strategy with the appropriate sponsors engaged to provide executive direction and approval
Responsible for the project governance ensuring the necessary strategy and executive committees
Developing strong working relationships and presenting to the appropriate steering committee, MD’s/Directors strategy/planning team and key stakeholder, representing Enterprise Supply Chain, Citi Finance, Technology and Businesses
Negotiating priorities and helping to resolve conflicts among senior project stakeholders
Providing PMO leadership and cross functional coordination across ESC, Citi Finance and Technology
Ensuring clear lines of communications exist among the projects team and stakeholders so they understand the project objectives, issues being addressed, benefits, actions and roles/responsibilities required to meet project deliverables
Implements engagement review and quality assurance procedures in accordance with our methodology to ensure profitable and successful execution of engagements as measured by global goals and customer satisfaction
Working with executive stakeholders and SME’s to implement/track major project deliverables and metrics, ensuring risks are highlighted timely to management and appropriate action plans are developed to resolve risks. Minimises our exposure and risk
Working with SME’s to develop and evaluate process and tool requirements, understanding impacts and interdependencies, while making decisions consistent with and in support of the strategic goals
Ensuring a consistent, uniform PMO processes are employed throughout the implementation of the project
Staying abreast of best in class practice, relevant internal/external changes and ensuring proper governance and controls

Operations Support Manager Resume Examples & Samples

Providing management, logistics and administrative support for Global MS Delivery and Field Service s organization for Local Delivery, ensuring operational readiness for the “Process” activities
Monitor and report on the operational performance
When organizational changes occur (such as consolidation, globalization, or restructuring), manage the transition of resources, services and activities
Manage the hand-over of resources, services and activities (via off-shoring) to the Global Service Center (GSC) center, securing that enough capacity and support infrastructure is available
Secure the operational processes adherence and the application of continual service improvement activities
Drive the processes applied to the organization’s infrastructure management, outside a specific MS contract scope
Securing Working Level Agreements (WLA), Operating Level Agreements (OLA), local targets, and global targets operational and financial fulfillment for all services delivered by the organization
Securing that any change that impacts the customer's infrastructure is assessed and the associated risk mitigated
Providing cost quotation for new pre-sales or add-on sales opportunities under RDM MS request
Act as the main interface for other Ericsson organizations regarding MS delivery performance and solution quotation
Ensuring operational readiness for new contracts or modified WLA/OLA scope, and
Proposing and driving Continual Service Improvement activities
7-10 years of experience in an operations/services environment, with previous experience of managing IT network operations & organization
Knowledge and experience of multi-vendor network operations is an plus
Subject matter expertise on operator BSS
Requires business understanding and specialized depth and/or breadth of expertise within IT and IT deployment area
Expert on a number of products, processes or services
Acts either as a broad generalist or deep expert, or is responsible for leading an area of expertise
Secures operational performance
LI-IA1

Operations Support Manager Resume Examples & Samples

Review client Requests for Proposal/Quote (RFP/RFQ), Requests for Information (RFI) and Statements of Work (SOW) to help the sales team determine how to structure content to be compliant, compelling, and highly rated by the client
Review client requirements, compliance matrices and outline to help the sales team to validate their accuracy and viability
Interpret client evaluation factors to perform objective scoring of proposal content against the criteria to identify strengths, weaknesses, and deficiencies
Participate in road mapping (content planning) sessions with Product Managers, Account Executives and Systems Engineers to annotate the outline to produce a compelling proposal including value proposition, win themes, solution strategy, features/benefits of our solution, and the AtHoc Story
Ensure responses are compelling and identify clear differentiators that distinguish AtHoc’s offering from competitor’s offerings
Reporting consolidation – weekly, quarterly, business reviews
Renewals management and facilitation
Must be experienced in federal contracting and reseller/distribution management, minimum 5 recent years
Must be knowledgeable of federal contracting vehicles, processes, rules, pricing, GSA, SEWP, NETCENTS and similar schedule administration
Must have proficiency in SF.Com, word, excel, and PPT creation
Possess interpersonal communications skills, strong values towards customer success, integrity and professionalism
Ability to manage multiple proposal efforts simultaneously, work well under stress and meet timelines and deliverables
Must be flexible, highly motivated, and able to clearly and concisely articulate win themes, AtHoc’s knowledge of the client’s needs and how our solution meets or exceeds their requirements while differentiating the solution from competitive offers
Excellent writing and editing skills (including an eye for detail and consistency)
Must be willing to travel 30% of the time or more as business needs dictate, self starter, team player, quick study

Base Maintenance & Operations Support Manager Resume Examples & Samples

Manage direct reports in the execution of the management of the base operations SOW
Define and maintain the base maintenance operations statement of work (SOW) relative to Maintenance Execution
Develop and implement staffing and development plans to ensure satisfactory execution of the SOW
Identify and champion continuous improvement initiatives
Drive cross functional integration with other departments in the Service Centre, other Service Centres and Seattle Core
Identify opportunities for standardising process and procedures
Ensure proper job classification of employees, set employee goals and objectives, manage and evaluate performance to plan on a reoccurring basis
Conduct Performance Management reviews, assessment and support of staff throughout the year
Maintain establishment that supports satisfactory oversight of MRO operations
Ensure processes and procedures associated with SOW are evaluated on a regular basis with the goal of continuous improvement in effectiveness and efficiency
Support growth of the base maintenance capability within the MRO network to support 737MAX and 787 operations
Ensure maintenance operations comply with applicable regulatory requirements (Part-M and EASA145)
Ensure departmental and contracted MRO performance deficiencies requiring corrective action are identified and resolved
Liaise with airline customer(s) management, MRO management, and Boeing Supplier Management to assess effectiveness of MRO operations
Establish and grow the base maintenance support team to support growing base maintenance operational requirements
Integrate departmental responsibility to establish Base Maintenance SOP
Manage Base Checks through inception (schedule opportunity and long range plan), to MRO execution and Post Input Review
Integrate SMEEP checks into base maintenance cadence
Support optimisation of Maintenance Program
Focal for Maintenance operation supporting functions
Manage MRO according to Boeing Performance Based Oversight (PBO) model
Ensure MRO performance is effectively managed in coordination with the Boeing Supplier Management and Maintenance Execution organisations
Provide sufficient communication to Enrolled Customer to maintain Part-M oversight of Operation
Provide leadership and guidance to the Maintenance Operations department
Provide support and direction during emergent needs
Provide Duty Manager coverage on rotation
Provide relief for Manager Line Maintenance Operations
Deputise for the Senior Manager GoldCare Maintenance Operations, post holder for Maintenance
Any other ad-hoc duties
Ideally educated to degree level or equivalent in a relevant technical discipline
Demonstrable management experience within a technical operation
Full working knowledge of EASA Part M and Part 145 regulations
Experience having worked in an EASA145 environment as Senior Licenced Engineer, Technical Support Engineer or Maintenance Manager or similar is desirable
Experienced in the use of Boeing Toolbox and applications such as AHM
Managing performance-based aircraft maintenance contracts is highly desirable
Demonstrable experience with Microsoft Office with the ability to compile and present reports of a technical nature is highly desired

Retail Operations Support Manager New , Ct Resume Examples & Samples

Coordinates store staffing requirements and training programs. Develops and maintains work schedules, interviews and hires personnel, and monitors and controls payroll expenses. Ensures an effective, on going associate training program is in place to include new associate orientation, customer service, cash handling, merchandising programs, safety, loss prevention, etc
Manages sales audit and cashier cage operation, cash collection, and control. Oversees the collection of accounting data, documents, and reports from operational areas and submission to appropriate office for processing
3 years experience in administrative, professional, investigative or other responsible work which enabled the applicant to gain a general knowledge of management practices and administrative processes; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment
2 years of progressively responsible experience in administrative, supervisory, managerial, professional or technical work that demonstrated the knowledge of management principles, practices, methods and techniques. Knowledge of retail and or services merchandising principles, procedures and combination of related activities in the areas of accounting, personnel, procurement, and distribution management and store operations

Operations Support Manager Resume Examples & Samples

Lead role in liaising between business functions and the corresponding Technology Team to provide process support and solutions to the business, align operational strategies, business processes, and systems to achieve substantial benefit to departmental performance through all UAT activities
Responsible for leading, coordinating, and conducting User Acceptance Testing and Production Validations for new database/system implementations, to include test script composition, execution, and communication to all applicable stakeholders during the various phases of UAT
Lead facilitation of current and future product and process migrations
Work in conjunction with Project Managers, Business Analysts, Business SMEs, and Management to implement business requirements
Undertake a variety of ad hoc projects to improve the efficiency and effectiveness of data management and business operations
Serve as the Subject Matter Expert for Case Management Tool Functionalities and the applicable Business monitoring, preprocessing, Ops process, and workflow tasks
Lead cross functional analysis processes to identify process gaps and potential system enhancements, identifying and proposing business solutions
Perform management tasks including but not limited to employee engagement, coaching/mentoring, team development, performance management, scheduling, resource allocation, capacity planning, and goal setting
3+ Years AML Ops or KYC, Business Analysis, UAT or related professional experience, or combination of Specific program subject matter expertise preferred
Experience managing and leading testing teams preferred
Experience in implementing projects and technology related initiatives
Requires solid understanding of the functional drivers/technology platforms in use and ability to devise solutions
Solid interpersonal skills with the ability to translate between technical and non-technical people
Practical problem solving and strategic thinking skills
Excellent written, communication and time management skills
Ability to work in a fast paced environment and able to deal with ambiguity
Able to train and mentor new hires on team and program processes
Proficient using collaboration tools and Microsoft office products including Word, Project, PowerPoint, Outlook, and Excel
Intermediate to Advanced skills in Excel and SQL highly desired
Knowledge of HP Quality Center a plus
Experience with Test Automation Tools (e.g. UFT) a plus
Understanding of ETL processes and familiarity with data management and analysis a plus

Operations Support Manager Resume Examples & Samples

Manage teams in multiple locations around the world that provide 24x7 support for agent and customer facing applications
Partner with teams across Expedia to provide highly reliable, resilient applications and to resolve cross-product issues
Operationally own applications and services across multiple environments
Provide technical direction and expertise required to resolve issues and impacts
Drive support strategies to ensure applications meet health, availability, capacity, and performance standards
Motivate your team to innovate and deliver highly available platforms with agility, resiliency and high quality
Collaborate with peer managers to ensure tight alignment of shared goals
Strive to continuously improve the operations, processes, methodologies, technology choices and practices of the team
Allocate available resources to meet delivery and operating objectives
Interact with direct reports and peers to share information and improve cross-departmental processes
Stay on top of and latest technologies and trends, looking for ways to improve on the technology platform
Provide management and oversight of staff including performance reviews, coaching, recruiting, and disciplinary actions
Demonstrate a positive, solution-oriented attitude
Demonstrated understanding of support and operational processes, procedures, and best practices
Experience successfully managing both on and off shore teams
Ability to build strong and useful relationships across large technology organizations
Proven track-record of technical leadership
Demonstrate ability to manage & improve processes
Knowledge of the travel industry a plus
LI-PP1

Global Operations Support Manager Resume Examples & Samples

Protecting and preserving Equinix’ operations capability to provide a globally consistent customer experience and ability to scale through thorough and rigorous review of non-standard customer requests
Providing IBX datacenter operations and operational capability subject matter expertise to Equinix contract negotiators to support negotiations of new deals from large strategic customers and to other internal parties
Conducting pre-sales review and evaluation of individual customer’s datacenter operations-related requests and assess potential impact and risk to Equinix
Evaluating non-standard operations requests and recommending whether or not they can be approved based on risks/impacts to IBX Operational capability
Evaluating requests for non-standard IBX operations-related Service Level Agreements (SLA) and writing recommendations to approve or reject
Providing assistance with datacenter operations-related responses to customers’ Requests For Proposals (RFP)
Providing suggestions to Legal Counsel when modification of terms is required for acceptable contract terms
Responding to inquiries and escalations driven by custom agreements for infrastructure and services to internal departments
Participating as a negotiating team member in customer negotiations from time to time
Serving as a liaison between the Equinix Client Services organization and IBX operations for matters related to Equinix’ largest customers
Collecting, cataloguing and archiving IBX operations-related information needed to answer escalated requests from pre-sales teams and customers’ audit requests
Engaging and interacting with other IBX Operations team members and datacenter site staff as required
Becoming familiar with established IBX datacenter operations policies, processes and procedures
Authoring of policies, processes and procedures as needed
7 or more years’ work experience preferably in an operations environment, a corporate environment or legal setting with experience in applying business fundamentals
College degree or professional Certificate in Business Administration, Mechanical/Electrical Engineering, Datacenter Infrastructure Operations or related field is highly desired
Team player that enjoys engaging with others and a track record of good decision-making and good judgment
Demonstrates analytical thinking and collaborates as necessary to make decisions
Must have good interpersonal skills to work closely with individuals at all levels and in all areas of the organization, including external customers in a fast-paced environment
Ability to perform research for IBX infrastructure and IBX operations-related contract issues
Demonstrates ability to learn quickly and work independently
Strategic thinker and decision-maker
Good organizational skills, attention to detail and competency with MS Word and Excel
Strong oral communication
Experience in networking, electrical distribution systems, emergency response/BCP is a plus
Working knowledge of incident management process, incident management ticketing systems and/or ITIL Service Management is a plus
Familiarity with datacenter infrastructure and operations strongly preferred
Datacenter knowledge certificates is a definite plus
Understanding of the fundamentals of data center products and the fulfillment of services

Operations Support Manager Resume Examples & Samples

Responds to more complex escalations from tier 1 support and serves as a pivot point for Operations/TFM and Global Ops; may provide back-up/overflow support (e.g., perform installs) at the IBXs Process Support/Optimization
Helps define or refine processes in the IBX or recommends/proposes solutions for systemic process-related problems (e.g. sufficient and accurate fulfillment requirements, process development for new products) Systems Support
Develops metrics for IBX Operations applications, such as the sales portal, and leverages deep expertise in a systems area to solve complex problems Data Support/Analysis
Performs root cause analysis and determines systemic issues; researches solutions (e.g., for new products) and makes recommendations for resolution, utilizing information from reporting (e.g., CSAT scores) to develop and implement resolutions from a process perspective Documentation
Develops documentation (can be technical & non-technical) in collaboration with global teams and rolls out to IBX staff; supports adherence to the Global Operations Charter Training
Develops and implements training plans for broad technical, systems and/or process changes (e.g. process and system adds-on functionalities, fiber characteristics) UAT
Facilitates user acceptance testing (UAT) for deploying new system and process changes/enhancements (e.g., ECO Siebel) to production Team Leadership
Serves as team lead Project Management
Leads and provides ongoing support for large IBX Operations and/or Regional Operations projects (e.g., EIS, CI)
Bachelor Degree or equivalent practical experience, in Business Management, Industrial Engineering, Quality Management or Engineering, from a recognized university. Advanced degree in related field – is preferred
Minimum 12–year of experience, with at least 8–year of experience in Operations environment, preferably in Data Center, IT or Telecommunications
Lean Six Sigma Black Belt or similar certifications prefer
Proven ability in Operations or relevant role in a high-growth, high-business or operational tempo environment, with strong presentation, training, writing and persuasion skills

Operations Support Manager Resume Examples & Samples

Directly Monitors, manages and oversees program support functions,
Directs, oversees and supervises airfield support, project and budget, payroll, and security, facilities, ALSS and Wheeled/AGSE fleet operations
Knowledge of policies and regulations governing U.S. Army contracts requirements

Rohq-gem-operations Support Manager Resume Examples & Samples

Supervision of EXS Operations Support Team Based in Manila Service Center
Lead a team of 4 – 7 staff members
Partner with global EXS leadership team to ensure the Service Center supports payments, operations and technology services
Develop and contribute to regional and global processes and procedures and creates and maintains methodologies to support same
Lead, grow and develop direct and contract staff. Responsible for sourcing and working with HR representation on new hires
Oversee employee related functions in Manila: On boarding, off-boarding, reviews, providing feedback, monitoring performance, office schedules, training, etc
Work directly with EXS line managers to balance workload and resources
Independently assesses workflow and redirects work as necessary to ensure operating schedules are met
Communications – Liaises with event suppliers and vendors, communicates policy updates to EXS Support team, assists event hosts with information in support of GEM operations policy and procedures
Work with Operations and event planning teams to recommend appropriate actions to resolve identified problems
Coordinate with NAM service center and EMEA regional team on work flows and processes to help drive global consistency
Operations, Audit Policies & Control
Maintain and review department audit files, including testing against process control documents
Oversee and review close out files processed by EXS Operations Support Team
Enforce processes related to reconciliation, Audit Risk and Review, CEMP policy compliance/requirements and GEM policies and procedurs, CSS, Accounts Payable, etc
Review and approve credit card authorizations
Provide supplier management services ensuring compliance with organizational and regulatory requirements
Assess impacts related to corporate changes to policies and procedures
Support management and changes to audit documentation in partnership with department senior leaders
Act as P2P Subject Matter Expert(SME) for e-invoice processing
Review and work with management on the monthly P-Card audit review
Payments
Be able to execute and track down all forms of payments: wire transfer, check, e-invoice, etc
P-Card issuance as needed
Oversee monthly reconciliation of P-Card transactions
Experience in leading direct staff and contractors in co-located and remote locations
Ability to manage staff in matrix reporting environment
Proficient in using Microsoft Office (Word, Excel, PowerPoint, Outlook). Advanced working knowledge of Excel a must
Strong organization skills, able to manage time effectively, working to deadlines within a pressurized environment
Team player, willing to work with colleagues towards a common goal
Self-motivation, enthusiasm, commitment and positive attitude
Multi-tasking essential. Able to prioritize and work on several projects simultaneously
Strict attention to detail
Commitment to understanding risk and controls, compliance and business reporting requirements
3+ years in operational support, administrative support, or banking. Preferably in the hospitality industry and/or financial services
Travel 10% of the time

KYC Operations Support Manager Resume Examples & Samples

Manage and lead ‘KYC’ Operations function
Program management of existing BAU/Refresh process with scope to migrate further functions globally
People management and development responsibilities
Oversight of KYC control environment
Liaison with Compliance Department and the senior management within Business units supported
Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
Delivery on targets and objectives in line with timelines dictated by BAU and Refresh Programme
Daily monitoring of account refresh activity to ensure all regulatory/document requirements are met
Oversight of On boarding of new clients of the bank onto Citi platforms
Monitoring and oversight of all Manager Control Assessments and Key Risk indicators
Excellent knowledge/understanding of control environment,
Experience of working within a regulatory/control environment, preferably in a supervisory capacity or with ownership of a KYC/AML related project
People management and leadership experience
Good academic qualifications would be desirable, strong control background and / or experience, operational reference data advantageous

IT Operations Support Manager Resume Examples & Samples

Ability to work with team members and vendors to identify testing requirements and procedures for each assignment
Identify any dependencies that must be included for an accurate test
Lead team through all phases of the testing, includes SIT, Performance, and UAT
Develop testing plan and timelines for each assignment
Create and maintain test methodology, process, and procedure documentation
Maintain pristine testing environment to achieve consistent results
Work with team and other stakeholders to address any issues with deployment, functionality or performance identified during testing
Analyze testing results and develop reports
Create automated tests using scripts and other tools
Monitor test environment for issues and irregularities
Work with a small team to envision, build, and maintain performance testing
Write/use tools to test the limits of hardware, software, and operating systems
Profile applications and identify opportunities for improvement
Help build performance quality into the development process from requirements through release
Assemble and report quality metrics to internal stakeholders
Maintain strong relationships with Data and Technology Service stakeholders related to desktop software and OS build release and change to ensure smooth and timely transitions
Mentoring and training of test resources
Bachelor’s degree in Computer Science or a relevant field, or equivalent education and related training
Ten years of relevant IT experience, including management experience
Thorough knowledge of enterprise computing technology and processes (e.g. mainframe, distributed systems, network, applications)
Effective problem analysis and resolution skills
Excellent interpersonal communication, supervision, and negotiation skills

Marketing Operations Support Manager Resume Examples & Samples

Purchase order creation
Invoice management
Budget package review & approval
Process analysis
Local team lead for culture, events, meetings
Expert in time management
Experience with SharePoint or similar tool
Experience managing budgets
Flexible working hours aligned with team meetings on eastern time required

Operations Support Manager Resume Examples & Samples

Supervise staff and offer support and coaching
Resolves issues that may involve uncommon variations of issues and may have potential for broader organizational impact
Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc
Recommends and executes new work procedures for team
Determines hiring to ensure adequate staffing
Recommends new work procedures
Applies in-depth knowledge of team objectives and good understanding of how team integrates with other areas
3 + years supervisory experience in the operations environment
Outstanding communication and problem-resolution skills
Superior leadership skills, demonstrated ability to drive employee performance through motivation and coaching
Thrive in a high-paced, rapidly changing environment

PMO Operations Support Manager Resume Examples & Samples

Provide coordinated and consistent support across a range of project disciplines to enable effective and efficient project/program planning and delivery (execution)
Provide advice/share knowledge of current and evolving PM practices, both within TD and across the broader project management community
Act as the PMO interface with BMG for the provision of services and TD's EPMO for compliance to project methodologies, standards, protocols & tools
Develop and evolve the EETS SS PMO governance model along with localized processes and templates to aid in the successful execution of projects within the portfolio
Lead the change management of all incoming change to the DSS organization, including all communications and coordination of any training efforts required
Take on the day to day management of the DSS cost centre including all associated reporting needs
Oversees the facilitation of the project intake process to ensure that the proper stakeholders are engaged and estimates are provided in a timely manner
Collaborate with the appropriate partners to ensure required resources are assigned to the project for successful delivery
Creating and maintaining a library of learning resources for the DSS team as well as organizing local learning events for DSS
Act as the main point of contact for Clarity PPM questions for the DSS team
Development and management of an efficient and enjoyable onboarding experience for new staff
Working knowledge of Project Management Life Cycle (PMLC) utilizing the Project Management Body of Knowledge (PMBOK) by PMI
Solid understanding of the Software Development Life Cycle (SDLC) and how it integrates with the PMLC
Strong understanding of Change Management principles and experience delivering change in large organizations
Experience executing projects using different approaches, like Waterfall, Iterative, or Agile
Strong communication skills with the ability to utilize all available channels to reach diverse audiences
Demonstrated ability to plan, organize and manage multiple demands and changing priorities
Demonstrated financial acumen (including project estimation and financials) & resource planning experience
Process driven, motivated to constantly strive to find innovative ways to simplify the solution with the ability to create/improve/deploy processes as the environment requires them
Ability to proactively anticipate trouble/issues and recommend solutions to address
Adaptable to a variety of situations, individuals or groups. Understanding and appreciating different and opposing perspectives
Demonstrated commitment to ongoing personal and professional development
Highly motivated individual with a proven track record to deliver results
Knowledge of productivity and PM tools (MS Office PC software applications - Excel, Word, PowerPoint, Project, Visio)
Knowledge of the Clarity PPM application is an asset
Relevant university degree or equivalent work experience
5-10 years of relevant project management experience, with at least 3 years managing Technology projects
Project Management Professional (PMP) Certification by the Project Management Institute (PMI) is an asset

Operations Support Manager Resume Examples & Samples

Contributing to the overall plan, including strategic and operational aspects for your area, delivering business transformational change
Managing the day-to-day operations of a service delivery platform
Identifying, monitoring, and providing feedback to the team, actively managing them as well as providing coaching
Providing appropriate guidance on how best to prioritise and complete work. identifying business improvement opportunities and implementing process improvements throughout the client journey
Overseeing and undertaking projects to develop strategies for business growth, and identifying and dealing with risks and issues

Refinery Waste Operations Support Manager Resume Examples & Samples

Coordinate logistics for transportation of hazardous and non-hazardous waste from client site including profiling, scheduling, manifesting and physically loading bulk and drum loads
Consult with client and prospective clients to identify, design and implement cost saving opportunities and proposals
Ensure compliance with client and government regulations by performing necessary inspections and reporting. Resolve all issues in a timely manner
Administer client and vendor financial obligations including invoicing, reporting and contracts
Promote culture of safety by ensuring site personnel are properly trained to perform assigned duties and comply with safety, environmental, federal, state & local regulations
Direct supervision of approximately 0 to 5 full-time operations level employees
Education: Bachelor's Degree (accredited) in Environmental Sciences, Accounting or Business, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience
Experience: 7 years of relevant work experience (in addition to education requirement). Must have previous experience managing waste (hazardous and non-hazardous) in a refinery environment
An entrepreneurial skill set is highly valued with the ability to creatively achieve stretch goals and provide new services and value to existing customers
Supervisory and team building skills
Creative problem solving and innovative thinker
Effective and concise communication
Adept decision making
Strong business acumen and financial knowledge
Self-motivated and directed with a keen sense of urgency to deliver results
Customer-focused

Operations Support Manager Resume Examples & Samples

Developing good working relationships and close liaison with clients, project team members and all interested parties
Dealing with variations and valuations (submission and settlement)
Supporting with health, safety, quality and environmental issues
Maintaining a standard of high quality work
Monitoring overall reinstatement/contract performance
Report writing, record maintenance and effective communications at all levels
The engagement and management of Sub-Contractors on quality and value for money
Ensuring compliance with all Kier and client policies, procedures and appropriate legislation
Being pro-active in developing new systems of work to meet changing needs
Achieving and maintaining company and clients key performances measures
Monitor defects within the contract, (section 81, temp to perm reinstatements and revisits)
Survey and evaluate all potential coring sites prior to and collate all supportive evidence
Attend all street works meetings with the client
Monitor accuracy and compliance of QA recording, in line with LITS and best practise
Implement & maintain processes by which the contract can align their resources, systems and employees to strategic objectives and priorities
Dealing with variations and valuations. (Submission & Settlement)
Technical construction knowledge in all aspects of reinstatements and new legislation
Awareness of differing types of contracts
Commercial awareness and understanding. Working together with commercial team to achieve required budget figures
Be able to travel across the Anglian Water area
An ability to manage people and resources to reach the successful completion of projects

Senior Operations Support Manager Resume Examples & Samples

15 or more years of experience in an applicable risk management environment
Considerable knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
Considerable knowledge of the business line’s operations, products/services, systems, and associated risks/controls
Expert knowledge of Risk/Compliance/Audit competencies
Ability to manage job scope and complexity of assigned business at the departmental and/or division level
Strong leadership and management skills of processes, projects and people
Strong analytical, problem-solving and negotiation skills

MYS Ctsm Kl-operations Support Manager Resume Examples & Samples

Acts as a liaison between Operations, Training, and AML for coordinating goals and objectives to enhance continuous process and quality improvement
Ambassador for best practices and facilitator of knowledge of money laundering processes
Decision point for review of complex cases to validate that transaction monitoring alerts have been processed in line with quality standards
Escalation point in the observations process
Ensures that the Quality Assurance process is executed in adherence with global standard policies and procedures using global standard tools
Responsible for conducting root-cause analysis on the results of quality reviews in order to recommend remedial training or other appropriate follow-up action to team leads and/or unit manager
Responsible for tracking the results of quality assurance reviews and remedial actions in the QA database
Responsible for assisting to develop and report Quality Assurance review results via metrics, and distribute to senior management, team leads, analysts, and other designated personnel
Keeping regular interactions with global QA Team in order to exchange the standards on QA Program and keep consistency in QA execution
Collaborates with QA global Team on development and implementations of special projects
Provides expertise to internal work groups, teams, and committees focused on enhancing current procedures and creating efficiencies
Operates within agreed business SLAs and confidentiality standards
Supports the successful accomplishment of internal MCA as they apply to the department
Reviews system access request to ensure that the correct access rights are granted at the appropriate levels
Line management responsibilities for QA SMEs, including performance management, coaching, hiring and training
Responsible for QA Team performance monitoring (productivity, workload and accuracy)
Responsible to monitor the operational capacity of the team
Minimum 3-4 years’ experience in AML or compliance or quality control or audit or fraud and economic crime units within financial institution of AML or other financial investigations experience required
Minimum 2-3 years’ of quality assurance experience or equivalent knowledge required
Subject Matter Expert for multiple products in the analysis of alerts and investigation of transactional activities to detect any suspicions of money laundering or terrorist financing activity
Managerial or manager backup experience preferred
Preferred: AML certification will be advantage
Preferred:Project and change management basic experience

Operations Support Manager Resume Examples & Samples

Ability to solve complex problems and issues
Strong analytical skills to interpret and forecast financial budgets
Ability to develop, recommend and implement plans for continuous process improvement
Strong leadership experience and skills
Great customer relations skills and experience
Four year college degree a plus
Proficient in all areas of Microsoft office
Bilingual skill a plus
Four Weeks training at the Corporate office in Dallas TX
4 months of “on the job” training at their home yard
Expected to take a GM role upon completion of the training
Ability to Travel for business
Minimum of three years’ experience as a manager in a logistics, distribution or operations environment
Experience managing a staff of five or more people

Operations Support Manager Resume Examples & Samples

P&L responsibility, Working with GM to review and understand both revenue and costs on a monthly basis for accuracy and opportunities
Assist GM to hire, train and develop staff to meet company guidelines
Shadowing the GM in managing the day-to-day operations of the facility including staff management, customer and employee issues as needed
Work closely with the GM in Auditing of facility to confirm and enforce compliance with internal procedures as well as accordance with county, state, EPA and OSHA regulations
Build relationships with members and sellers to manage customer satisfaction
Assist GM in tracking and leading facility staff to meet company metrics
Provide direction to team regarding duties and goals
MUST BE ABLE TO RELOCATE AT THE CONCLUSION OF THE TRAINING PERIOD

Card Operations Support Manager Resume Examples & Samples

Direct, coordinate, and monitor activities to implement Bank’s policies, procedures, and practices concerning all aspects of debit card operations, EFT Dispute Resolution, and ATM Services
Review processes for effectiveness, assuring quality provision of products and/or services for the best value while maintaining service level agreements; recommends and implements approved efficiency and productivity improvements while not compromising service quality
Develop standard operating policies and procedures to achieve a high level of customer service while incorporating appropriate risk-management controls, and meet or exceed regulatory requirements
Organize the Card Operations Department to perform all operational activities assigned to the area, including periodic review and adjustment so the departments are up-to-date and provides factual, helpful guidance to individuals regarding operational procedures and processes
Work closely with vendors, management and regulatory authorities
Evaluate and coach department personnel in the performance of their assigned duties emphasizing accuracy, customer service, and awareness of the needs of the Bank
Develop and maintain monthly reporting of operations to senior management
Evaluate and coordinate Bank operations and procedures for Card Operations relative to acquisitions, mergers, divestitures, and de novo operations
Develop and manage income and expense budget for the department
Manage vendors to stated service level agreements
Ensure compliance with Project Methodology, Product Ownership, Change Management, I.T. Security and Software Development life cycle
Comply with and ensure staff complies with policies, procedures, security requirements and government regulations
Build strong and trusted relationships with the key influencers and key business support partners and be recognized as a key strategic influencer and a proven change manager
Manage regulatory governed functions, which are subject to direct audit or exam review
Demonstrated ability to successfully lead a centralized operational department, both on-site as well as remotely
Proven ability to develop and manage complex projects and improvements; with varied team sizes, scope, and corporate-wide implications
In-depth knowledge of accounting principles, budgeting and strategic planning
Ability to successfully manage, motivate and train staff
Effective communication, presentation and negotiation skills
Ability to think and execute strategically
Extensive knowledge of retail banking, operations and technology
Computer proficiency in MS Word, Excel, PowerPoint, Visio and Project
Ability to work both independently and in a team-oriented, collaborative environment with management, technical staff, internal clients, contractors and vendors
Knowledge of federal and state laws and regulations relating to payment operations
Ability to participate on project teams such as mergers/acquisitions, core bank operating system release, Retail Banking, Risk Management and Compliance, Treasury Management, and lead internal department projects
Bachelor’s Degree; or equivalent combination of education and experience
Five years of progressively responsible work experience in card services or bank operations environment, directly related to the work of the position
Five years in a supervisory (or project management) capacity with demonstrated knowledge and understanding of operational, financial and technological solutions that are consistent with strategic business objectives
Broad knowledge of bank operations, banking applications, core banking systems, bank policies, procedures, audit and exam functions

Operations Support Manager Resume Examples & Samples

Manage, motivate and coordinate multiple dynamic operations teams
Plan, monitor, and report on solar installation schedule
Report weekly, monthly and yearly on operational production
Troubleshoot customer issues
Improve processes in regards to solar system installations
Train and develop all personnel in compliance with NRG standards
Lead all quality assurance, safety and OSHA compliance efforts

Operations Support Manager Resume Examples & Samples

To identify and implement step change operational improvements that deliver competitive advantage for the Supply Chain and aligned to site and Vision Factory objectives
Areas of focus will be safety, quality, Customer Services & cost improvements
Areas of focus can span both NPI and Global Supply activities
To identify best practice to determine where to focus improvement activities
To act as Production Customer representative for internal and external stream projects (external- project managed outside stream)
Project Lead on the production aspects of small cross functional or functional projects
To provide day support to Manufacturing operations
To manage the compliance coordinator. To ensure the compliance processes are robust and supported
Act as deputy to VSL/Unit Manager and cover for Production Team Leader
Deliver the production aspects of project benefits on time in full ( ensuring procedures, batch documentation, training, assessments, maintenance processes, spares, Standard Work Guides etc are in place to ensure proposed solution is successful and sustainable)
Provide Production Business User requirements on cross-functional projects
Ensure local projects delivered are to the required standards and deliver stated benefits
Act as communications link between external project managers and the Stream
Escalate projects issues within stream
Manage dedicated resource assigned to projects eg small team doing SMED activity or NPI campaign prep
For running the Supply Chain compliance processes eg Quality & Safety Councils, Risk management
For running the Production elements of the Supply Chain Planning process ie Supply Review
Extensive experience of operating at Team Manager Level, preferably gained within a manufacturing environment and or/a relevant degree-level qualification
Full understanding of cGMP and EHS procedures and regulatory requirements
Evidence of leading Improvement activities
Lean Sigma Green Belt preferred
Evidence of effective Planning & organizing
Planning and prioritising actions to address problems
Evidence of data driven decision-making
Develops new ideas and solutions about specific issues
Involves people in issues that affect them. Brings team members into the discussion so they can contribute their ideas
Confident in own ability. Makes timely decisions in a confident way with justification if necessary. Ensures others are very clear about own stance or position when uncertainty exists

Operations Support Manager Resume Examples & Samples

Reporting directly to the Operations Manager
Customer facing meetings to support Operations Manager
Health & Safety co-ordination including maintenance of policies and procedures
Risk assessment
Maintenance of site compliance
Staff inductions and training/development co-ordination
Operational analysis and KPI management
Raising of purchase orders, invoicing and aligning invoices
Payroll processes
Operational support
Continuous improvement (Lean) co-ordination
Carry out additional tasks agreed with the Operations Manager

Global Operations Support Manager Resume Examples & Samples

The Regional Support Manager will provide sales and operations support to Americas and back support for EMEA. The manager serves as an escalation point for both internal and external customer issues as they arise. The manager must be able to interact with international clients, understand different business needs and cultures by geographic location, while managing internal Verizon functions to ensure customer and product requirements are being met. The manager must communicate proactively both internally and externally and be able to successfully eliminate operational gaps, regardless of nature, between the client and Verizon. The manager contributes to ongoing improvement of operational models by being a global customer advocate while working with Verizon operations and product development to document challenges and develop solutions. The manager monitors and analyzes performance data and not only reports results, but owns and develops solutions to challenges and opportunities that are identified. The manager communicates effectively and often with pre-sales support to ensure their processes and procedures meet the needs of the customer and Verizon’s post operations support. The role is responsible for researching, diagnosing and successfully resolving escalated software and customer service issues related to our software. This position is primarily customer facing, and requires a high level of customer service and technical skill. This position will work closely with the largest accounts, internal and external clients, and the DevOps team
To support our customers in a more collaborative way the support manager must be familiar with different software languages such as python, ruby, SQL and be able to perform basic coding. The manager must also have Knowledge of Software Defined networking and application development skills in areas such as, Docker, Openstack community, AWS, Orchestration, Network Functions Virtualization, SaaS/IaaS, IoT (various offerings), Big Data Analytics
Bachelor’s Degree in Engineering, Computer Science or related field or equivalent experience. Even better if you have your Master’s Degree in Engineering, Business Administration or Technology Management
Four or more years of experience in global operations support
Six or more years of wireless / wireline industry technical experience. (software defined a plus)
Six or more years of wireless / wireline system integration experience
Proven experience deploying large, complex systems in a telecom environments, data centers and edge locations
Excellent communications, interpersonal, organizational, problem solving, project management, presentation and multi-tasking skills
Proven ability to work internationally with customers, vendors, standards bodies, open source projects, etc
Experience managing confidential data
Experience with engaging and influencing large teams and executive leaders
Proven track record to meet deadlines and to work in a fast paced, dynamic work environment
Critical thinker with strong organizational and problem solving skills
Meticulous attention to detail, with results-oriented focus
Requires independent thinking and demands full use and application of principles, theories, concepts and technologies

Servicing Operations Support Manager Resume Examples & Samples

Ensure staffing levels are in concert with staffing plans and models
Recruit, train and maintain team members
Perform periodic and annual reviews and provide constructive feedback
Track and share productivity and quality levels for each team member
Manage hazard insurance activities in a timely, accurate, compliant and customer-focused manner
Manage mortgage insurance activities in a timely, accurate, compliant and customer-focused manner
Manage real estate tax activities in a timely, accurate, compliant and customer-focused manner
Manage escrow analysis activities in a timely, accurate, compliant and customer-focused manner
Manage loss draft activities in a timely, accurate, compliant and customer-focused manner
Ensure integrity of system data and processes through implementation and review of internal control reports
Manage escrow research activities in a timely, accurate, compliant and customer-focused manner
Assist as requested on special projects
Fifth year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience
Minimum 5 - 7 years mortgage servicing experience preferably in Real estate taxes, homeowners insurance, flood, Mortgage Insurance and/or loss draft claims areas
Excellent management skills
Excellent organizational and follow-up skills
Self-motivated and team player
We offer competitive salaries, an excellent benefit package including medical, dental, vision, and (401k)!*

Operations Support Manager Resume Examples & Samples

Manage more than 80 resources with multiple team supervisors to perform operation process providing service to Japan business. Perform supervisory duties regarding staff motivation, monitoring and coaching
Manage outsourcing and insourcing by following procedures and regular review of business status with counter parties
Oversight business performance and drive business goals. Resolve issues related to process, quality, risks, people and organizational change requests; report performance status to sending country. Investigate and resolve complicated customer problems or serious complaints
Based on the change of business volume, conduct timely capacity planning to ensure sufficient resource to handle business operation and arrange proper FTE within department
Assign and prioritize day-to-day work, resolve day-to-day staff and customers problems. Monitor and manage all the processes to be performed smoothly with most efficient. Find existing or potential problems in the process, and resolve early
Develop, improve existing procedures and processing flow and encourage staff to initiate ideas for improvement. Initiate feedback to management on all aspects related to staff or service issues
Create monthly report to Japan Customer and General Manager. Maintain and prepare MIS, productivity reports and analysis for management review
Play leading role to support business changes and apply in-depth understanding in how operation support business in the product pipeline
View on the company strategy and collaborate with other departments in driving common result
Understand company culture and policy to coach supervisors and staff by working with supporting functions and maintain positive VOE result
Evaluates subordinates' performance and makes recommendations for training/development needs, awards, pay increases, hiring, terminations and other personnel actions
Demonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals
Responsible for delivery of end results and shared responsibility for budget management; accountable for resource planning
Ensure business risks managed through internal control and internal audit with quality result. Monitor & review pre-set service standards on regular basis
Developed communication and diplomacy skills are required to persuade and influence others; demonstrate leadership skills and negotiate for better solution
Maintain a high level of teamwork to optimize resource capacity and deliver stronger value to business. Withhold high ethical standard and clean business conduct as a team
Identify and develop potential staff as back up for key function / position
Excellent Japanese written & verbal communication skill with Japanese-Language International Test Level 1 above,
Able to communicate with Japan Customer smoothly
Have read & written English ability
Bachelor Degree or above
Familiar with Japan Culture and Manners, have sense of excellent customer service, with experience of studying in Japan or Living in Japan is a plus
Have strong ability of studying, quick-thinking, and good at finding existing or potential problems in the process, and able to resolve early with good problem-solving skills
Be Very Responsible, work under big pressure
Having strong wish to success even under high pressure
With strong comprehensive ability and constant innovation ability
5+ years operation management experience, ever managed team over 100+ persons. Strong leadership skills and able to motivate staff to deliver quality services
With Financial knowledge or background is a plus
Strong in organizing training
Comprehensive knowledge of compliance & security procedures
Have good team management ability. Strong in resources planning
Determined, goal oriented and business driven
Able to work independently with good interpersonal and communication skills

Operations Support Manager Resume Examples & Samples

Strong understanding of instore working practises and operations, highly desirable
Excellent planning, prioritisation, facilitation skills
Strong analytical, problem-solving and decision-making skills
Innovative free thinker – finding better ways of executing projects
The ability to take ownership for delivery of the plans, delivering under pressure and in situations of ambiguity
Good PC skills and appreciation of all Microsoft Office applications
Significant commercial understanding
Operational Retail experience, highly desirable

Mainframe Operations Support Manager Resume Examples & Samples

Responsible for shift activities relating to the operation of IT systems in a complex, multi-platform environment including the managing, monitoring, support, and maintenance of all IT Operations activities
Manages and provides direction to IT Operations staff to achieve department and company goals
Plans and manages the efforts of the shift to provide effective and efficient computer systems that enables the company to meet its business plan
Demonstrates the sense of urgency and commitment required for managing a 24/7 operation
Guides and manages staff; answer questions, provides management direction and scheduling to meet established goals
Evaluates performance of assigned personnel
Makes recommendations regarding promotions, salary, and other personnel actions within salary and personnel administration guidelines
Maintains a good understanding of business line functions, needs, and changes
Manages a small staff of employees which include employee relations, performances, reviews, approves employee time records, work assignments, vacations, sick pay, etc. -Helps to plan, develop, and control small to moderate project/product budgets
At least 6 years experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment
ITIL service delivery
IT service management (ITSM)
Hardware infrastructure

Operations Support Manager Resume Examples & Samples

Facility Operations: management and oversight of leased data center facility operations
5+ years of management of technology operations, including critical operations
2+ years of experience in managing facility operations at leased data centers
Experience in budget development and execution
Up to approximately 35% travel required

Rohq-hrss-operations Support Manager Resume Examples & Samples

30% People Relationship (e.g. Coaching, Perf Appraisal, Motivation, etc.)
25% Production Activity (e.g. Problem Solving, Validations/Approvals, Mtgs, Risk/Control - QAs, Reports, and Documentations)
20% Customer Activity (e.g. Escalation and Relationship management to main stakeholders and senior mgmt)
15% Supervisory (e.g. Capacity monitoring, Work Load Management, etc.)
5% Re-Engineering (e.g. Process Improvement, Productivity Savings)
5% Project Management (e.g. Oversight/Sponsor of initiatives, Coordination and Participation on HRSS wide projects)
Oversight of Team Scope and Service on system user inquiries, incident, and problem management
Possesses an inquisitive mind coupled with a strong business thought process which may result in business process re-engineering to achieve process efficiency and effectiveness
Must be a fast learner, highly organized and methodical
Must possess superior communication skills (both verbal and written) inclusive of presentation skills
Expertise in incident and problem management support functions
Knowledge in SQL scripts

Operations Support Manager Resume Examples & Samples

Audits partner Shacks and develops associated action plans
Analyzes partner KPI’s to create action items both internally and externally
Directly leads training of new Shack openings including preparing all team travel and logistics
Coordinate and assist in the development of adjusted domestic management training materials, and new store opening materials
Role models and upholds the Shack Pact for all partners
Write training programs and coordinate all partner training programs and training validations
Maintain database of all domestic trainers in coordination with Training department and local area directors for each given market
Coordinate and support the opening teams in their preparation of new restaurant openings
Build key relationships with Area Directors and Training managers in all regions of the domestic operating team
Thorough understanding of the steps necessary to open new restaurants
Demonstrates an expertise and understanding with respect to implementation of a fully integrated critical path and new store opening
Airport and Stadium licensing background with union employee experience
Ability to collaborate and influence cross-functionally both internally and externally
Ability to make informed decisions quickly to keep performance on track
Intermediate to advanced proficiency with Microsoft Office applications
Well developed, verbal, written and presentation skills
Effective negotiating skills
Effective motivational skills
The ability to multi-task in a high pressure environment
Outgoing and personable, collaborative
Effective communicator one-on-one or in front of large groups
Has the ability to problem solve and handle high stress situations

Operations Support Manager Resume Examples & Samples

Conduct research and analyze data necessary to develop and implement policy decisions for issues that include school construction and demographics, student food service and participation rates, facilities maintenance, pupil transportation, and coordination of school openings
Compile reports for different functional areas that are often confidential in nature; keep track of progress and prepare project reports for the Deputy Chancellor and Chief of Staff
Conduct cost/benefit studies for different scenarios
Present research results and recommendations to senior management in order to drive policy decision-making
Serve as the data expert in preparing reports and maintaining historical databases. Help create and maintain reference documents explaining data and methods for use by Operations staff
Identify ways to improve data collection and management as well as Operations procedures and workflows. Address data improvements via scheduled and ad hoc analyses
Develop thoughtful and creative approaches for solving a wide range of operational issues
Assist in planning, executing, monitoring, evaluating, and presenting projects involving multiple public and private stakeholders
Collaborate with the Operations leadership to oversee and monitor various stages of project implementation to ensure high-quality outcome within budgetary constraints
Serve as liaison with other City agencies on a number of initiatives that affect schools and DOE buildings/spaces

Senior Operations Support Manager Resume Examples & Samples

Bachelor's MIS, CS, Math or related
Ten (10) years’ technical experience directly related to software/system development of which seven (7) related to the implementation and maintenance of management information systems and or software intensive systems. Education Requirement identified above can be used as contributing part of the general experience
Shall have, within the general experience requirement, five (5) years specialized experience that includes: system development from with emphasis on the functions they are qualifying as a SME. Specific experience may have been gained concurrently with General Experience
Must possess an active Secret security clearance

Operations Support Manager Resume Examples & Samples

Flexible thinking
Ability to develop self and others
Build relationships across departments
To identify and deliver step change improvements that require the mobilisation of cross functional teams to deliver. These are often complex over a 3-18 month horizon
Act as a customer rep for various projects ensuring that the requirements for a manufacturing facility are met on all aspects of efficiency, quality and safety
Knowledge of how manufacturing areas work including the end to end supply chain
Ability to develop and coach all staff from all areas of manufacturing and support functions
Effective ability to multi-task, problem solve and prioritise own and others work to ensure all area are working to the same goal

Operations Support Manager Resume Examples & Samples

Manages one or more functional areas of information system solutions development and technical support, including personal computer/client server support, systems programming, applications design and development, database design and administration, information security, telecommunications and network support and administration
Supervises non-exempt technicians and exempt professionals, and may manage subordinate supervisors
Ensures that proper records and other documentation are maintained
8-10 years of related information systems experience, including supervisory experience

Client Engineering Operations Support Manager Resume Examples & Samples

Bachelor’s degree related to Information Technology or equivalent experience
7+ years of experience in IT operations and administration, with at least 1/3 of operations experience being in a software or SaaS environment
Experience in deploying SaaS applications into cloud environments (AWS, Azure, and BlueMix are a plus)
Effective communication and prioritization skills to ensure the highest levels of support to the clients

Operations Support Manager Resume Examples & Samples

30% Production Activity (Problem Solving, Mtgs, Risk/Control)
20% Customer Activity (eg senior mgmt)
5% Supervisory (eg Capacity monitoring, etc.)
20% People Relationship (eg Coaching, Perf Appraisal, Motivation, etc.)
Pre-employment screening for Malaysia
Resolves Mid-to-Complex discrepancies in the background checks
Performs HR Admin Tasks catering to Pre-emp activities
Manages OSC provider groups and workload distribution for the PG
Acts SMEs for assigned process and updates the ops manuals
Monitors background screening checks and escalates to Operations manager cases not completed within policy
Provides direction/strategies for the team's execution
Conducts coaching and performance review of TLs
Insurance Benefit enrolment
Employee Personal File Management including but not limited to sorting, tracking, filing and warehousing
Handling various adhoc reports
Responding to employment verification requests from external entities for active and resigned employees
Execution of records management policies/practices for employee lifecycle documents
Management/Endorsement of HRMS data update submission to CSC
Releasing of relevant exit mails to employee and stakeholders
Tracking of employee clearances and management of off-boarding tracker status
Manages OSC Provider Groups and workload distribution for the Provider Groups
Monitors and ensures execution of all employee lifecycle processes, applicable in-country
Supervises two process teams, ensures implementation/ execution of actual step by step processes and effectively allocates work to the team
Performs tasks for sensitive requests (HRSS Manila and HRSS Regional team populace)
Manages team workload distribution
Assist in issue investigations and identify action plans/resolutions
Responsible for the day to day operations stability via the daily metrics of the team / BPM Report (volume, turnaround time and quality)
Effective load and resource planning
Attend the Daily Ops Call with the other Ops Managers of the Center (for issue awareness and visibility from a center perspective) and cascades relevant info
On top of ability to handle C12 process and task complexity, C12 is also able to apply in-depth understanding of how areas collectively integrate within the sub function as well as coordinate and contribute to the objectives of the function and overall business
Stricktly adhere to R&C policies and procedures and Additional Risk and Controls Resposibilities of C12
Effective management of all stakeholders whenever issues arise (work closely with the BRMs)
Ensure that timely resolution with minimal impact to operation
Responsible to provide both informal and formal documentation of the issue to the SLTs (for further escalation and handling
Ensure proper management of MCAs and DCFCs
Fluent in written and spoken English
Expert knowledge in MS Office
Operational experience in a shared services environment
Educated to university or college degree
Discusses team member IDP and works to come to agreement to areas for execution

Customer Service Operations Support Manager Resume Examples & Samples

Effectively collaborate with cross functional leaders within SVCS to optimize service level, handle time and quality for both our internal and external customers
Managing and providing work guidance to a team of operations support analysts
Developing and mentoring a team of operations support analysts
Key partner to Customer Service Operations Manager to support overall operation effectiveness and efficiency
Key partner to Liaison Manager for retail customer affiliation process to support internal customers and SVCS
Experience and proven results in call center and supply chain processes and complex systems
Identify, evaluate trends and implement continuous improvement initiatives to ensure SVCS and customer service internal business partner processes are effective and efficient
Connect support team and actively participate in operations initiatives and cross functional team projects
Provide operational support and coverage as necessary to support the business

Operations Support Manager Resume Examples & Samples

Gathers, inputs and manipulates data for routine/standard business and/or financial analysis and reporting purposes
Validates accuracy of data and assists with report preparation
Helps solve problems and may distribute reports to internal and external audiences
Manages a team of 7 employees
Participates in the development of goals and execution of strategies within a function or department
5 years of MSP experience
5 years of testing and reporting - writing test scripts and business requirement documents
5 years of Default Lending experience
Leads/ coordinates aligned or directly managed resources
Intermediate knowledge of MS Access and Excel
Responsible for decisions that are guided by policies or established practices and that generally will have limited impact on company revenues/assets
Conflict resolution, change management, influencing, project management, delegation and coaching skills
College degree preferred or equivalent in business experience
SQL experience preferred

Application Operations / Support Manager Resume Examples & Samples

Position requires on-call duties which require carrying a pager and working production issues nights, holidays, and weekends during on-call week. (In the capacity of a manager)
Ensuring and enforcing compliance with Dell/Customer Service Management processes. Position requires the manager to be assigning tasks and tracking them to closure
Position requires manager to work on multiple (2-3) small or medium projects as on need basis
Security compliance, risk assessment, and cost center financials
Position requires manager to talk to the customer at a regular interval
Position requires manager to talk to the users in case of escalation/issues
Position requires manager to implement best practices in the team as per ITIL and CMMI framework
Conduct process reviews, audits and ensure process compliance
Provides continuous process improvements recommendations to the management and drives the same in his/her area of influence
Document meetings and create weekly/monthly status reports
Responsible for career development/planning, performance and pay discussions of team members. Works with customers/stakeholders to understand critical business success factors and key performance indicators to be managed
5+ years of overall Healthcare experience (Claims processing, payer, etc.)
5+ years of experience working as the manager of operations team of size 10 or more
1+ years of experience working in an onshore/offshore environment or a global environment where multiple countries are involved
Very strong working knowledge of ITIL framework mainly Incident, Change, Problem and Request
4+ experience managing projects in ITIL space and be ITIL V3 Foundation certified
Strong experience in creating and tracking improvement metrics in the past projects
4+ year experience creating and providing reports using MS Excel,MS Power point, MS Word
Must be able to exercise appropriate judgment when assessing the needs of the client and determine the resolution best suited for the situation. Requires a high level of initiative and independence
Able to work in an office environment, work evenings or weekends as needed
Strong written/verbal communication skills with experience of executive level presentations and interactions

Operations Support Manager Resume Examples & Samples

Maintain clear communication of Travelex values to all team members
Communicate Travelex’s Vision and Strategy to all team members
Deliver weekly, monthly & half yearly checking obligations for the retail side of the business
Manage the recruitment, selection and induction of direct reports to ensure the right people are recruited first time
Actively contribute to the personal development of the Operations Coordinators through regular performance reviews
Manage the operations team’s expenses within budget while looking at cost efficiencies
Actively reward and / or recognise individuals for outstanding performance
Address the non-performance of individuals with coaching, support or counselling if improvements are lacking
Provide strong leadership, coaching and performance management to the Operations Co-ordinator roles
Manage the relationships between the Retail Sales Managers and the Operations Co-ordinators to ensure successful communication lines are maintained and effective action is taken in a timely manner
Take complete ownership of any internal or external change that may impact on store operations
Maintain the suite of Standard Operating Procedures (SOP), ensuring they are kept up to date, are communicated to the frontline business in a timely manner and are published via local media options
Have 3 years’ experience in an Operations role or similar
Have sound understanding of: General retail business practices, Travelex’s products and services (highly desirable)
Have foreign exchange products and services and the operation of foreign exchange markets experience (highly desirable)
Have an advanced understanding of Travelex policies, procedures and processes (highly desirable)
Be able to demonstrate overall operational excellence including administration, attention to detail and management of a multitude of tasks
Have superb English writing skills which you will need due to SOP management
Be incredibly bubbly and engaging
Have solid experience in the management of large teams (highly desirable)

Operations Support Manager Resume Examples & Samples

Responsible for leading the tactical and strategic components of the Incident Response function within the TMC to include people, process, and technology
Develops metrics resulting from detection and alerting of SIEM and data analytics technologies
Provides oversight and direct operational support for TMC security technologies with focus on SIEM and Data Platform management coupled with Malware Analysis capabilities
Responsible for leadership of specialized capabilities that support the TMC organization and provide services to enhance its ability to defend the Verizon enterprise network (Malware Analysis, SIEM and Data Platform management, Operations technology Support management)
Drives the thought leadership to enhance the detections, alerting, response, and support capabilities to the TMC
Review technical articles for knowledge sharing
Drive the technical oversight and guidance required to support junior team members during analysis efforts
Attracts, retains, and leads a team of employees by educating, developing and managing them to deliver strong results
　 Responsible for all aspects of their team’s performance management activities including goal setting, conducting reviews, check-ins and disciplinary action, as needed

Operations Support Manager Resume Examples & Samples

Reports directly to the HSV Program Manager
Works closely with the MDA Government Customer(s) and provides assistance as required
SOC/HSV training standardization officer
Primary interface between the contract and corporate Human Resources and Finance personnel for routine contract administrative activities
Primary point of contact for all MDA Facility badge issuance in accordance with MDA procedures and policies
Primary Site Security Manager (SSM) for the HSV MDA DEERS/RAPIDS CAC Offices providing guidance for all CAC interactions
Primary point of contact for the Visitor Control Center (VCC) providing guidance of all Visit Authorization Request sent or received through MDA/HSV
Creates and maintains SOC and MDA Forms utilized agency wide
Serves as liaison between MDA and RSA for MAX Account creation and maintenance
Effectively manage and provide overall supervision of Shift Supervisors and their assigned personnel
Oversee daily operations of the facility and ensure personnel are providing professional and courteous service to the Missile Defense Agency (MDA) workforce and visitors
Provide the appropriate level of guidance, direction, and when necessary, corrective actions to Supervisors and their assigned personnel to promote a cohesive team
In consultation with the Operations Manager, determine staffing requirements for the assigned facility
Conduct Supervisory training on effective incident report writing; the Electronic Integrated Facility Security System (EIFSS); and VICON CCTV software functions and capabilities
Work closely with all Supervisors to ensure assigned personnel receive the proper level of training to meet contractual requirements
Set employee goals and objectives; review performance data to monitor and measure productivity, goal progression and activity levels
Review Daily Log and provide reports to management regarding site activities, irregularities and identifying needed action
Monitor welfare of security personnel
Perform the duties of security officers when necessary
Work outside scheduled hours to ensure consistent coverage, attend training classes, meetings and other activities as needed to meet operational requirements
Assume on-call duty as assigned, responding to security needs and reporting to duty as necessary
Proficiency in the MDA E-Alert System
Provides a positive leadership role model for all employees, in a manner consistent with the company’s mission’s statement, vision and values
Other assigned tasks as required
Knowledge of or an ability to learn operational procedures related to working in all Access Control Center areas, safety practices, Standard Operating Procedures, Special Security Instructions
Knowledge of or an ability to learn Security related policies and procedures specific to the U.S. Government customer
Ability to train others
Ability to lead and motivate SOC Officers under your direct supervision
Ability to analyze irregular events and respond to critical situations
Ability to utilize most computer applications, including Word, Excel, Power Point
Ability to utilize radio equipment
Ability to handle and delegate multiple tasks
Ability to perform initial diagnostics of security/access control computer systems to determine extent and/or nature of problems for reporting to maintenance personnel desirable
Understanding of the principles of physical security or access control and work well under pressure

MYS Ctsm Kl-operations Support Manager Resume Examples & Samples

Supports the Regional QA Head in the day to day operational leadership, motivation, direction, and management of Team Leads and teams of trained professionals responsible to ensure adherence to AML Transactions Monitoring Procedures by the AML Analysts. Duties include
Good knowledge of English and high standard of written and oral communication skills
Good at decision making
Dynamic performance management capabilities
Strong Leadership and influencing skills that motivate and inspire
At least five (5) years’ experience and subject matter expert with AML matters

Operations Support Manager Resume Examples & Samples

Current SIA License – Preferred but not essential as full training will be given
UK Manual Driving licence
Must have the right to work in the UK immediately
Be fluent in spoken and written English
Have previous work experience in the security industry

Operations Support Manager Resume Examples & Samples

Data driven decision making
Polished negotiation skills
Services coordination and or management
Vendor relationship building and management
Strategic service sourcing
Working closely with virtual teams of vendors, suppliers and engineers
Managing and tracking service documentation, purchase orders and invoices
Promoting client/customer focused operating methods
Proactively addressing technical or operational challenges through planning and coordination
Follow and communicate strategies and objectives in support of the program
Manage and control critical communications, deadlines and affiliated activities
Assess and report on program performance
Prepare reports for leadership
Exemplary communication skills; written and oral
Strong interpersonal and relationship building skills with an ability to function well in time sensitive and demanding situations
Thorough understanding of project/program management techniques and methods
Excellent problem-solving ability and troubleshooting skills
Advanced computer skills including the MS Office suite of applications
Experienced utilizing CRM, service management, or project management systems

Operations Support Manager Resume Examples & Samples

Previous experience in managing teams, direct supervision or providing work direction to employees
Minimum 5 years’ clinical research experience in the medical device/biologics or pharmaceutical industry
Bachelor’s degree in engineering, medical, business or life science
Team management and leadership skills
Ability to create strategies, define and articulate clear role expectations and direction
Ability to manage a remote-based team and to motivate and hold individuals accountable to deliverables; ability to achieve objectives and milestones
Ability to attract, develop and retain diverse talent
Communication skills and demonstrated ability to clearly and effectively communicate to various levels of management and audiences
Influence management skills; demonstrated ability to work constructively across all functions & levels of the organization
Demonstrated ability to identify issues and implement solutions, including identifying and involving the appropriate decision makers
Demonstrated experience in delivery of operational deliverables
Leads and works effectively with cross-functional teams
Experience with Siebel CTMS
Proficient in Microsoft Office Tools: Excel, Access, Word, PowerPoint and Visio
Ability to interpret business needs and turn them into actionable plans and strategies
Reliable and timely data-based decision maker (decisions based on relevant information, alternatives, risk)
Resource planning and demand management experience
Change Management experience / skills
Business development experience

AML Operations Support Manager Resume Examples & Samples

Provide direction and leadership to a broad team responsible for AML wide application support and business analysis
Manage human and financial resources to effectively achieve or exceed established goals and objectives
Lead subject matter experts and analysts in enhancing systems, optimizing workflow, and other knowledge related activities designed to enhance effectiveness and efficiency for the AML processes and systems
Effectively partner with LOBs to ensure alignment with organizational priorities
Maintain highest level of data and regulatory integrity
Maintain proper internal and externally regulated operational controls
Effectively interface and maintain a positive relationship with regulators
Monitor group performance for maximum efficiency and effectiveness
Knowledge of industry trends and practices in Risk Management, AML/Compliance, Operations, and Technology
Bachelors degree in Business or related field
5 – 7 years experience in leadership role over complex areas in operations or risk management
Proven budget development and oversight experience
Demonstrated ability to effectively partner, influence and negotiate with various senior lines of business partners, technology, compliance and external partners
Demonstrated ability to direct an organization through strategic changes, revenue optimization initiatives, expense control initiatives and a significant compliance landscape while maintaining or enhancing daily service commitments
Demonstrated experience in establishing an operating environment of continuous improvement for optimized service quality and/or cost
Knowledge and experience in risk management concepts and the ability to effectively manage risk according to established risk tolerances and thresholds
Demonstrated ability to develop and maintain metrics around service levels, quality, and key indicators to continuously enhance effectiveness and sustain program stability
Ability to interface with regulators and other corporate oversight groups, as needed
Technology Development Practices
ACAMS AML certification

Franchise Operations Support Manager Resume Examples & Samples

Analyze hotel performance data provided by Operations Analytics & Insight team to develop insights around potential solutions to hotel performance issues in the areas of guest experience and operations
Develop hotel action plans specifying key next steps to drive guest experience and operational performance
Train hotels on brand and guest service behaviors/capabilities (guided by annual Quality Planning, tracking against Quality Metrics, etc.– deployed by FPS)
Demonstrated expertise in operations, product/quality, service, F&B and people tools/processes
Demonstrated leadership, coaching and training skills. Ability to inspire others
Demonstrated ability to manage multiple tasks and projects with effective follow-through and attention to detail
Demonstrated knowledge of training principles and procedures required in virtual and live classroom settings
Demonstrated effective facilitation skills and ability to lead group discussions for most effective results

Operations Support Manager Resume Examples & Samples

Relevant qualifications and / or experience is essential
Required to demonstrate competence in current Good Manufacturing Practice (cGMP)
Strong experience of leading a team within a manufacturing site
Scientific or Engineering discipline or equivalent experience
Operational knowledge and understanding of manufacturing processes (including cGMP) in a pharmaceutical environment

Store Operations Support Manager Resume Examples & Samples

Management of store operations IT projects coordinating with cross-functional teams including third-party vendor(s)
Collaborating in the development of updates, efficient processes for all technology based functions, documenting new processes, and partnerships to identify time savings vs. current process
Create business requirements, collaborating with business processes owners, for all new functionality enhancements
Leads process development and / or provide project management to perform business testing, process modeling, and analysis. Responsible for content development for process control, process reengineering, process design, process innovation, integration and improvement
Manages communication plans for new rollouts and enhancements, including stores, field leaders and department executives
Providing field support as needed post implementation of new functionality
Monitor process changes, ensuring adherence to plan and addressing any post-launch issues
Lead rollout of new POS functionality and other technology to pilot and full chain
SME for Operations based IT projects as well as non-system related projects
Facilitate new system training as needed, in conjunction with the training department, for end-users as well as corporate business partners

Assistant Operations Support Manager Resume Examples & Samples

Fantastic communication skills, as you will spend every day liaising with a wide range of people
Proven high standards of customer service and guest recovery skills
Team management
Strategic development of processes
Confident IT skills, and be familiar with all the main MS Office applications, particularly Excel, Word and Outlook
Great attention to detail
Able to prioritise a varied work load, manage your time well, and work well in a busy and often pressured environment

Rohq-hrss-operations Support Manager Resume Examples & Samples

10% Production Activity (e.g. Problem Solving, Meetings, Risk/Control)
30% Customer Activity (eg Senior Management, BRM)
40% Project Management
5% Supervisory (e.g. Capacity monitoring, etc.)
5% People Relationship (eg Coaching, Perf Appraisal, Motivation, etc.)
5% Strategic Management
Hires, manages, develops and retains top talent in the Learning Operations; Responsible for performance management and capacity planning
Provide support in identifying areas of opportunity in the team, trends and skills development
Be the first point of contact for GLMS analysts, coordinators and BRMs in questions concerning GLMS knowledge, policies and procedures; Act as an Advisor for the team about the GLMS and its related training systems
Lead and participate on global projects (upgrades, enhancements, clean up, etc.), policy and request site related working groups
Lead the development and implementation of internal Quality Control processes (identify issues and work with technical team to resolve)
Drive the team to understand policy, process and business changes and elaborate creative ways for knowledge refreshment and calibration
Works on resolving complex problems where analysis of situations or data requires an in-depth evaluation of business processes, department procedures, and industry standards
Ensures all issues are addressed and resolved on a timely manner
Attend the Daily Operations Call with the other Ops Managers of the Centre (for issue awareness and visibility from a centre perspective)
Attend Global Calls within the Learning Organization (thru conference calls, town halls, talks, etc.) in order to ensure alignment to the global product (in terms of best practice, processes, etc.)
Ensure to do monthly one on one sessions (for staff development and retention)
Host regular touch base sessions with primary stakeholders (HR and Business Leads)
Promote and Encourage work/life balance through work prioritization
Prioritize projects according to the business needs and resources available - done in conjunction with the COE team leads
Status tracking of all business aligned issues and projects - review based on status, delivery date, and percent completed
Provide a variety of regular updates as to the status of the relationship, performance against service level agreements, business impacting system issues, and their business specific projects
Act as a Project Manager for some business aligned local country specific projects
Identifies, develops and implements process improvements to the processes - partner with the Learning Operations Team to ensure process improvement
Strictly adhere to R&C policies and procedures such as but not limited to: adherence to secure workplace guidelines, mandatory compliance training, and identification/improvement of key risks areas
Additional R&C responsibilities
Solid people management skills that includes coaching, mentoring and performance appraisals (manager of managers)
Sound judgment in handling work assignments and difficult situations
Strong problem-solving skills (Analytical and Creative Problem Solving)
Ability to do effective process execution and capacity monitoring
6-8 years professional experience with learning management systems and/or in shared services operations

Operations Support Manager Resume Examples & Samples

Project Manage ‘continuous improvement’ into AV team operations, utilising effective planning and prioritisation to ensure capacity for change
Work with operational teams to coordinate requirement gathering, user testing and ensuring operational readiness from Operations Teams before such changes go live
Liaise with internal departments to keep track of impending system or business change that could impact the team and coordinate AV to support changes where appropriate
Maintain accurate records of benefits introduced through change
Prepare and deliver management reports and metrics to support Management team in ensuring operation is functioning effectively
Maintain records of Business Contingency Procedures and readiness
5-10 years Operations and Project Experience
Project Experience covering requirement gathering and prioritisation, planning, resource allocation, testing and benefit tracking
Strong communication skills, able to communicate at multiple levels, utilising clear and effective reporting
Strong organisational skills, able to handle, coordinate, and prioritise multiple tasks, issues, and problems, ensuring resolution
Ability to work at differing levels of detail, both big picture concepts and complex detailed issues
Creative personality with good motivational skills
Self-starter and motivator - dynamic approach with a strong desire to make things happen
Knowledge of financial and capital markets, particularly equity and fixed income
Pricing Operations experience
Strong Technical skills (to VBA level) in Excel/Access
Experience/Exposure to Agile Project Methodology, ideally through leading such projects

Retail Operations Support Manager Yokosuka Resume Examples & Samples

Receives and handles customer complaints; determines method for resolving issue. Identifies opportunities for increasing customer service and satisfaction
Coordinates and manages main store maintenance and housekeeping requirements
Carries out policy of courtesy and customer service

Service Operations Support Manager Resume Examples & Samples

May serve as the acting service manager wherever assigned and provide the standard operational support required of Aimco’s service managers
May provide regional oversight of all aspects of the service management of multiple communities as assigned including profitability and financial direction; budget and forecast preparation; outreach and marketing; training and supervision of staff
Provide support to the ROC in supporting the operations for properties assigned
Assist CMs, SMs, RPMs, ASMs, DSQs, DOOs in the completion of action plans required as the result of an audit
Expert knowledge in all maintenance trades. Without direction, manages all aspects of property maintenance which includes vendor relationships, service staff, and resident service requests. Develops or updates preventative maintenance program for the site. Ensures Service Technicians apply proficient skills to complete tasks in a professional manner
Bachelor’s Degree or Equivalent Experience: A minimum of 8 years in Community Operations and at least 2 years of direct Community Service Management experience
This manager will have a proven track record in managing large properties, be a motivator, a good communicator, and a hands on manager
Must possess strong team building, coaching and training skills, multiple site supervision experience and excellent customer service background, a strong financial results orientation and a demonstrated ability to enhance value at the community level
Proficient level understanding and experience in most maintenance trades: HVAC, Plumbing, Electrical, Appliance Repair, Carpentry, and Pool Operation
Previous vendor management and process management experience

Operations Support Manager Regional DC s Resume Examples & Samples

Drive operational performance in RDC’s, Holding Centres and Outlets by focussing on process & efficiency to deliver service and cost reduction
Support the development of the Operational budgets by proving insight on the key inputs
Ensure operations are compliant with all Legislative / M &S requirements / SOP’s, ensuring standards are maintained / developed and a Connected / One Team culture exists on sites
Ensure operational excellence culture is embedded
Identification and delivery of cost / service initiatives as part of Continuous Improvement programme
Produce and maintain Cap-ex investment plan
Develop and own Continuous Improvement pipeline
Analyse cost and KPI reports, highlighting trends and opportunities
Support Operations Manager in delivering key accountabilities
Drive Health and Safety culture across the network, produce monthly H &S reports, challenging site performance
Drive Modern Slavery Act awareness and ensure 3PL compliance
Plan A lead for UK warehouse Operations
Validate site capacities / capabilities ensuring any constraints are fully understood
Keep up to date with competitor operations and industry best practice to ensure logistics operations support the needs of the business units to deliver their commercial plans
Provide support to other logistics operations as necessary including Business Continuity support over weekends
To provide insight to Development / STD Operating teams as necessary to help support network development agenda
Warehousing operations (Transport operations also a benefit)
3PL / In house Logistics Operations
Budget management / interpretation / establishment - Open / Closed Book
Continuous improvement/Lean /6 sigma
Basic project management

Home Equity Customer & Operations Support Manager Resume Examples & Samples

Masters Degree preferred
Background in Strategy, Sales or Operations within the Financial Services Industry – preferably Home Lending
Must be results oriented
Strong Microsoft Power Point skills
Proven ability to influence cross-functional teams

MYS Ctsm Kl-operations Support Manager Resume Examples & Samples

Responsible for reviewing anomalous activity alerts/cases that are closed by AML Operations Unit Investigation Analysts, Junior Analysts, and Senior Analysts as a control to ensure accuracy, completeness and compliance with regulatory, internal/external audit requirements and policy/procedural requirements
Responsible to maintain interactions with global QA Team to ensure the execution of the QA program in a consistent manner Responsible to test the accuracy of the work done by the QA members Involvement in QA Program development and implementations
Responsible to ensure individual adherence to defined quality standards/core competencies that are required to follow by all analysts allocating and managing work across a team of QA SMEs Decision-making on when to reopen the case
Detailed oriented, self-motivated, and able to handle multiple projects/tasks
Demonstrated initiative and creativity in problem solving
Presentation skills and ability to build strong arguments to justify his/her decision
Good understanding of Windows applications (Word, Excel, etc.) and Internet & commercial database searches
Minimum 3-4 years experience in AML or compliance or quality control or audit or fraud and economic crime units within financial institution of AML or other financial investigations experience required
Minimum 2-3 years of quality assurance experience or equivalent knowledge required
Preferred: Project and change management basic experience

Engineering Srvcs Deployment & Operations Support Manager Resume Examples & Samples

Background/ experience in computing, mathematics, statistics or related fields, preferred
Understanding of CRM/CMMS/Other Systems/Data Platforms
Proficient in Microsoft Office applications (Word, Excel, Access and Power Point)
Experience with database configurations and reporting systems
Experience in reporting and administration of IWMS/CAFM tools, such as Manhattan/Centerstone, FM Systems, Tririga, Archibus, or similar; advanced MS Excel ability; AutoCAD; MS Reporting Services or similar. Programming skills/languages are NOT required
Experience setting up programs, running operation, and driving continuous improvement using NGM (Next Generation Maintenance), LCAM (Life Cycle Asset Management), RCM (Reliability Center Maintenance), Data Based Management concepts, preferred
Expertise is either Predictive Maintenance processes and technologies, or Automation and Controls Systems/BMS, preferred
Familiarity with ReliabilityWeb, AMP (Association of Asset Management Professionals), Uptime Elements/Certified Reliability Leader Training/Certification, preferred
Ability to read and interpret XML, HTML, and SQL, preferred
Understanding of maintenance concepts, strategies, and tactics
Ability to translate strategies into configurations that support maintenance objectives
Blended proficiency in technical, operational, and data management related disciplines
Ability to multitask while focusing on project(s) deadlines
Ability to identify, analyze, and interpret trends or patterns in complex data sets
Ability to work independently as well as be a strong team player and/or step in as an organized and efficient Team Leader
Ability to deal with challenging, dynamic, fast paced work environment and maintain professional internal/external customer service relationships

Operations Support Manager Resume Examples & Samples

Accountable for leading the team to deliver solutions to customers and HR partners on the full suite of HRSS products while meeting all accuracy, timeliness, satisfaction and NPS metrics
Responsible for ensuring appropriate controls are in place and processes and product information are maintained in an audit ready state at all times, to meet compliance and corporate governance standards
Provides appropriate recognition and rewards to team members throughout the year
Escalates issues to Customer & Projects Manager and resolves issues to closure using the global incident reporting process while ensuring all stakeholders are kept regularly informed of progress to closure
Accountable for the relationship with HRSS product vendors, holding regular meetings to resolve issues in a timely manner
Updates policies and procedures (knowledge library) on HRSS products, ensuring all processes are clearly documented in a timely manner
Simplify and involve team members in re-engineering of processes to streamline, automate and/or outsource processes to increase efficiency, reduce complexity and eliminate unnecessary cost Contribute to a culture of continuous improvement within HRSS to support Service Delivery achieve productivity goals
Accountable for assisting in change management activities for the seamless execution of new global, regional and country initiatives to the Service Delivery team while keeping all stakeholders in HRSS and HR informed of the changes prior to implementation
Degree or postgraduate degree qualification
Comprehensive knowledge of HR, payroll and benefits processes and systems
Demonstrated management experience
Demonstrated success in identifying and resolving issues
Ability to challenge the status quo and implement process improvements to continually improve the customer and HR partner experience
Proven change management and project management experience
Excellent communication skills both written and verbal, interpersonal and presentation skills
Demonstrated multi tasking ability, effective time management, documentation and organizational skills

Operations Support Manager Resume Examples & Samples

Manage 2-3 evening/weekend shifts per month of Incident Phone responsibility
Liaise with worldwide Operations and Regional Office staff, Sales teams, Travel teams, and insurance companies to effectively resolve on-tour incidents
Balance considerations of customer experience, safety protocol, tour flow and cost in handling incidents
Drive Operations, Sales, Travel and Regional Office staff to rapidly resolve incidents during relevant office hours
Use judgment to identify high-risk situations and manage or escalate appropriately
Utilize creative problem solving skills to create solutions to often challenging and time sensitive incidents
Perpetuate a culture of safety amongst worldwide Operations, Sales, Travel, and Regional Office staff
Work with legal team to ensure compliance with legal and liability responsibilities
Drive EF Safety First initiatives including but not limited to, reviewing standing procedures and implementing improvements around hotel safety, activity safety, TD responsibilities, etc
Utilize skills and experience to promote clear and efficient communication between Sales, Operations, Travel, and Regional Office staff
Self-motivated, problem solver
Comfortable in a fast-paced, dynamic environment
Intellectually curious and creative
Fluent in English, spoken and written, other European language competence a bonus

Operations Support Manager Resume Examples & Samples

Accountable for coordinating and managing the entire Employee life cycle function(includes Employee Self service coordination, letter generation, transfer and location change management etc) while meeting all accuracy, timeliness, satisfaction and NPS metrics
Responsible for ensuring appropriate controls are in place and all processes are maintained in an audit ready state at all times, to meet compliance and corporate governance standards
Accountable for a seamless process for exit management, set up process, continuous improvement and ensure controls in place
Accountable for the first level closures on HR system related topics and ensure closure of all inquiries related to this
Escalates issues to Service Delivery Manager and resolves issues to closure using the global incident reporting process while ensuring all stakeholders are kept regularly informed of progress to closure
Accountable for the relationship with Exit Management vendors, holding regular meetings to resolve issues in a timely manner
Ensures compliance with regulatory reporting and submission of reports and payments Conducts own internal audit on own areas ensuring Citi's and HRSS information is secured at all times
Updates policies and procedures (knowledge library) for retiral management administration and processing, ensuring all processes are clearly documented in a timely manner
Simplify and involve team members in re-engineering of processes to streamline, automate and/or outsource processes to increase efficiency, reduce complexity and eliminate unnecessary cost Contribute to a culture of continuous improvement within HRSS to support India Service Delivery achieve productivity goals
Escalates all increases in one time Exit management vendor expenses to the Service Delivery Manager for review and approval
Manages the people/team and supports the team with all BAU activities Conducts periodic feedback and assessment sessions
Working knowledge of HR systems (including PeopleSoft v9.1) highly desirable
Excellent English communication skills including written, verbal interpersonal and presentation skills
Demonstrated success in identifying and resolving issues, with appropriate escalation
Ability to rapidly learn technical and business techniques and knowledge

100

Branch Operations Support Manager Resume Examples & Samples

Create and maintain appropriate levels of operational focus, integrity and control strategies for Retail branch colleagues
Assess current branch processes for efficiency opportunities and make recommendations for business process improvement
Act as functional operational liaison between Retail colleagues and all other operational support areas
Manage the periodic branch operational review process to ensure consistency in execution and delivery of results
Conduct surprise cash audits as directed
Ensure acceptable audit results and adherence to bank and regulatory procedures
Provide Retail Management with dashboard and exception reporting relative to Branch Performance Reviews and provide recommendations to mitigate exceptions
Support business partners by implementing new policy and procedure, while monitoring adherence through exception reporting
Develop and lead internal user group committee designed to review, recommend and implement new control strategies as well as business process improvements
Implement observational coaching to gain understanding of daily workflows and to identify opportunities to enhance the client and colleague experience
Interface with business partners on systems implementation, while also escalating technical issues impacting service delivery for branch colleagues
Work with business partners to support the Bank's vision for branch design models through the implementation of innovative technology and equipment
Attend Retail colleague meetings periodically to provide operational updates and to field issues, concerns and ideas
Coordinate the safe deposit unclaimed property reporting and "hub" process
Hire, manage, develop and lead department colleagues in order to achieve personal, departmental and organizational goals
Manage the branch and storage inventory of cash safes, currency/coin counters, dual control locks and other branch equipment to ensure proper utilization and strategic placement
Provide branch operational support during branch openings, closings, relocations and reductions in branch services
Provide branch operational support during mergers and acquisitions
Performs other duties as assigned or requested
Bachelor degree in related discipline or equivalent experience preferred
6 to 10 years experience in retail banking required
5+ years experience as a Branch Operations Manager/Advisor or commensurate experience required
Prior Teller Supervisor, Branch Manager or commensurate experience strongly preferred, with proven track record in risk management and business process improvement
Strong knowledge of Retail Banking policy, procedure and regulations
Prior project management experience required
Strong implementation skills required, with the ability to motivate and influence others
Must be able to identify/resolve problems and improve processes quickly, effectively and professionally
Must be detail oriented, with strong analytical and organizational skills
Excellent oral, presentation and written communication skills required
Proven ability to build, lead and manage direct reports
Proficient in business reporting applications and Microsoft Office suite including Excel, Word and PowerPoint
Frequent travel to branch locations required

101

DMO Office Service & Operations Support Manager Resume Examples & Samples

Ensure timely delivery of service collaterals (CED, SIP, XSA, etc…)
Support as required the development of nationalization kits, option kits, country agency approval, etc
Lead the product certification process (NOM, GOST, etc.)
Review and Agree the correct Service Factors according to DMO reality
Lead the country NTS community to improve products performance
Participate in the PDT development of new Office Service strategies to represent DMO requirements
Working with the PDT in providing technical information at the point of need
Working with the LOB in establishing an EOS for DMO Office products
Establish a robust technical escalation process for the field service in both HW and SW
Review and concur with the contractual agreement established between DMO global technical support
Participate in the Early Warning Team/Diagnostics Team conference calls
Participate in the 90-day post launch review where available to escalate DMO technical issues
Conduct technical performances review with the country technical managers for the Office products
Encourage and monitor NTS participation in the monthly technical conference calls provided by the L2 Field Engineering

102

Division Operations Support Manager Chicago Resume Examples & Samples

50% -Travel to branches in assigned area and work with leaders and associates to teach, train and validate operational processes are followed consistently in the branch and across the organization. Work with local leadership on integrity and accountability of branch operations and company policies and procedures
25% - Analyze sales and revenue levels to manage POS, active and aging AR, cycle time movement and PCI compliance. Support to divisional sales and operations leadership to ensure goals are met for cycle time, sales installed revenue and POS compliance. Provide guidance and assistance for escalated customer service issues
15% - Responsible for creation, maintenance and execution of business specific SOPs and processes to ensure operational excellence and efficiency. Create, train and implement process improvements in the field
10% - Oversight and partnership for staffing and training of branch administrative support functions

103

Prepaid Operations Support Manager Resume Examples & Samples

Assume responsibility for financial operations activities such as preparing and reviewing general ledger account and operational reconciliations/breaks and for maintaining key financial and operational metrics (KPIs/KRIs), analysis and monthly reporting
Track, manage and report on costs and migration payments associated with the closedown of the programme
Participate in client meetings as required, to manage and drive activities to support the closure of the payments service in 2017
Oversee some of the work of the Back Office functions associated with the service delivery and daily settlement process and to ensure timely disbursement of payments to customers
Review and approval of payments to the estate of deceased customers and return of account balances to the client in certain circumstances
Act as focal point for other departments for all operations related queries from cardholders
Involvement in sanctions screening process for Prepaid EMEA ensuring adherence to sanctions compliance policies and standards
Maintaining and managing sanctions alerts reviews for escalations
Driving change management for sanctions processes by engaging with compliance and Business Intelligence Unit to ensure correct sanctions lists are maintained and latest regulatory requirements are being met
Overseeing compliance name searches and AML requests for prepaid EMEA and taking corrective actions once potential matches are found
Experience of financial management methodologies, reconciliations, controls and processes
Experience of managing and developing client relationships
Operations/Customer Service experience
Experience of managing Public Sector clients is preferred
Operations knowledge/operational experience
Strong knowledge of operations controls
Self-motivated, proactive and able to demonstrate a high-level of initiative and application of logic
Ability to quickly become self-sufficient
Highly articulate, with influential verbal skills and precise written skills
Highly numerate and articulate
Analytical & methodical approach
Process analysis, mapping and documenting
Effective workload prioritisation to manage to deadlines
Strong MS Office and system skills
Comfortable with technology
Ability to handle multiple projects/initiatives at any given time
Degree level or equivalent experience
Operational experience essential
Experience in financials desirable

104

Consumer Loan Operations Support Manager Resume Examples & Samples

Oversees assigned phases of fulfillment process and provides regular updates on unit performance
Demonstrates a mastery of the centralized loan fulfillment process and call center operations
Works with internal constituents, including Sales, Credit, Product Management, and Compliance to ensure customer needs are met effectively and efficiently
Identifies opportunities and develops strategies to improve efficiencies and customer service
Regularly interacts with retail leadership to optimize strategies and tactics to drive increased business volumes
Influences the development and implementation of operations policies and procedures
Recruits, selects, and coaches personnel to meet and exceed business objectives
Identifies, documents, and communicates operational risk exposures and internal control weaknesses. Supports Bank's regulatory compliance objectives and recommends changes to support prescribed requirements. Ensures full compliance with the Bank's Information Security Policies and Procedures
Develops, maintains, and reports on key KPI and SLA reporting and operational metrics for day-to-day activities and provides business reporting on all assigned functions
5- 7 years of experience leading operations in home equity, auto, credit-card loan fulfillment units or multi-unit branches
Minimum 2-4 years of experience managing first line unit leaders
Bachelor degree or equivalent leadership/education combined experience
Understands and can translate program management theory to subordinates and partners
Seasoned presenter, comfortable with audiences of all levels
Expert negotiation skills, able to build consensus across diverse mentalities
Recent knowledge of bank regulatory environment a plus

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Operations Support Manager Resume Samples

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