Operational Risk Senior Manager Resume Samples

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E Nikolaus

Elza

Nikolaus

60996 Kuvalis Brooks

Los Angeles

+1 (555) 926 5303

60996 Kuvalis Brooks

Los Angeles

Phone

p +1 (555) 926 5303

Experience Experience

Dallas, TX

Operational Risk Senior Manager

Dallas, TX

Pfeffer-MacGyver

Dallas, TX

Operational Risk Senior Manager

Develop and manage the hierarchy of supervisors across the Front Office, and establish a process for ongoing maintenance of the hierarchy
Solid working knowledge of core business functions such as quality management, data management, business intelligence, and information technology
Support Risk Managers by providing just in time coaching on business transformation and process improvement methodologies and tools
Lead team responsible for workflow assignment and population management for all work items
Coordinate with Regional Operational Risk Management assessments, initiatives, and issue management for the two assigned organizations in Global Functions
Create effective presentations and confidently deliver those presentations to Senior Management
Enhance integration of scenario analysis into Citi's operational risk management framework

Boston, MA

Business Operational Risk Senior Manager

Boston, MA

Kunze-Howell

Boston, MA

Business Operational Risk Senior Manager

Manage team of Business Leads to drive CRORC goals and “Blue Chips”
Build an effective, efficient and robust Annual Risk Assessment and quarterly Manager’s Control Assessment for a significant or group of significant business processes within (specify consumer business), with a specific focus on risk related functions and controls; clearly conclude on the “health of controls” with fact-based evidence
Lead and support efforts to perform risk reviews of key business activities, including business projects, new products and core business processes
Champion and drive out improvements in process controls, including performing root cause analysis and foster a strengthened control environment as a result of process reviews, monitoring and issue resolution
Reduce Operational Risk within the business line by ensure effective controls and monitoring are aligned to each significant risk process
Lead annual and quarterly Managers Control Assessment (MCA) self-assessments and completion of all Control related assessments on behalf of the business process owner
Identify and escalate potential areas of risk and threats; implement strategies to mitigate operational or emerging operational risk

present

Houston, TX

Business Operational Risk-senior Manager

Houston, TX

Sawayn-Borer

present

Houston, TX

Business Operational Risk-senior Manager

present

Working closely with senior management, teams within Market Operations and other Macquarie Groups/ Divisions
Execution and monitoring of risk management practices, operational issues and control breakdowns in MOD
Ongoing Operational Risk Management as it relates MOD
Incident reporting including investigation, recording, reporting and analysis, action management and escalation
Conducting operational risk workshops and training
Liaising with internal and external audit
Reviewing new business and product approvals and proposals

Education Education

Bachelor’s Degree in Business

Virginia Commonwealth University

Bachelor’s Degree in Business

Skills Skills

Excellent Risk Assessment and Analytical skills / Excellent Knowledge of measuring operational risk
Ability to motivate staff, improve newly-developed processes and identify opportunities for improvements to efficiency, productivity, and quality control
Strong leadership; effective written and verbal communication skills; able to influence others
Quality Conscious/ Accurate and Detail Oriented
Strong ability to coordinate and facilitate work projects both on the ground and with remote units
Excellent problem-solving abilities; strong analytical skills; both quantitative and qualitative
Solid leadership skills and ability to direct and motivate staff with integrity and ethics
Promote a collaborative environment and strong technical knowledge of areas under management
Excellent knowledge of banking products
Comfortable with public speaking across various forums and be able to effectively and logically communicate when ideas are being challenged in an open forum

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Operational Risk Senior Manager Resume Examples & Samples

Knowledge of software architecture patterns for Demilitarized Zones, Policy Enforcement Tools, Tripwires, Segregation of Duties for Change Control, Federated Identity, and Toxic Combinations
Practical experience as a team member in a project or program wherein application control metrics were devised, delivered, and/or analyzed
Knowledge of full system, software, and application development lifecycle, including abuse and misuse cases development and testing
Hands-on experience with database normalization and relational database management systems
Experience with automated testing tools and incident tracking tools to effectively communicate and manage incidents, defects and data quality issues
Ability to read business and functional requirement documents to produce detailed test scripts
Provides leadership in optimization and efficiencies in technology control monitoring for the business as well as the resolution of cross business technology control monitoring issues
Engages business and functional managers to identify key technology control indicators and facilitate the utilization of continuous control monitoring processes
Ability to interact with and influence people/groups of widely varying disciplines and backgrounds
Understands the perspective of regulators and has the ability to shape messages and content to respond to a changing variety of regulatory standards

Operational Risk Senior Manager Resume Examples & Samples

Work with and oversee the 1st Line of Defense (all US Consumer Businesses and their In Business Op Risk Managers) and implementation of Citi's Op Risk Policy and Consumer specific procedures. Recognized as a subject matter expert of an area of specialization with exposure to general business functions
Develop and implement systematic approaches to ensure consistency of Operational Risk Management framework implementation across Consumer Businesses globally and work with the International Region ORM leadership to set standards for the quality and execution of oversight by the ORM Second Line of Defense
Ability to influence and convince in order to drive change and work collaboratively with senior management in various regions will be a critical success factor
Work closely with in-business and independent risk partners across the globe to mitigate operational risk losses by identifying common causes of operational risk events and designing effective preventive measures
Profound understanding of linkages between O&T processes and front operations such as marketing and new product development is a must
Has technical expertise, strong understanding of products, tools and associated risks
Identify and mitigate emerging risks by relying on mining trends in relevant metrics, loss frequency and external environment. Effectively communicate learnings to Business Management and In Business Operational Risk in order to drive necessary responses and actions in the 1st Line of Defense. Suggests alternatives to improve Citi's position/approach
Candidate must have solid understanding of Consumer legal and regulatory environment and build awareness around regulatory matters and/or highlighting potential regulatory issues
Develop and implement the global analytical / data mining/ conceptual approaches necessary to establish robust leading indicators of OR exposure in Consumer in order to enhance OR loss anticipation and mitigation
Develop effective written communication appropriately tailored to different levels of management especially senior executives and regulators (OCC and Fed). Ability to articulate and weave a story line out of data and mis is a critical success factor. Ability to influence decisions that have impact on company revenues and assets
Develop effective monitoring of the use of the Advanced Measurement Approach within Consumer segment. Develop and articulate cohesive picture linking Operational Losses, control environment and cost of capital
Support Scenario Analysis efforts globally and engagement with the US Consumer Businesses in particular
Develop and monitor product/business level operational risk profile based on comprehensive assessment of control environment, business strategy and regulatory landscape. Develop proposed plan for impacted business/product
Lead the development and maintenance of taxonomy of Consumer ORM activities in order to evaluate capacity as well as measure effectiveness and efficiency of the ORM Consumer organization
Demonstrates project management skills and the ability to manage several large programs simultaneously
Ensures that escalated issues are resolved with urgency

Operational Risk Senior Manager Resume Examples & Samples

5-20 years Operational Risk and Control and control experience Not necessarily someone who has been in Ops risk and compliance, but someone who has come up in the business
Excellent stakeholder management is essential, as is the requirement to build strong and productive relationships at all levels across the NA business
Strong influencing, negotiating and coaching skills
Significant subject matter expertise in Operational Risk Management
Sound knowledge of the operational and regulatory complexities impacting the business, from strategic, operational and change perspectives
Already have, or be able to quickly gain, knowledge of any relevant technical area for which you will be responsible
Gravitas and capability to provide constructive challenge to the business and ensure risks are addressed appropriately
Proven project capability, including planning, resource management and delivery
Lead, drive and embed best practice and pragmatic risk/control management across the NA business
Lead the Implementation of the business control assessment and support of remediation activities in line with the Business plan
Build strong relationships within senior management across the North America leadership team
Contribute to overall strategy, operating model, and change design and delivery for the North America business
As the first line of defense, proactively manage, develop and maintain relationships with the Risk and Audit teams, to optimize results in areas of common interest
Foster a risk aware culture within the Business Unit ensuring adequate training and risk expertise is provided across operations
Manage, motivate, develop and appraise colleagues within direct control so that their individual and collective performance meets the required standard, providing support and advice as required
Centralize and actively challenge the MI for the COO function from the various teams and deliver to the appropriate committees
Control the overall data quality as it relates to customer through ownership of the NA customer list and the related exception reporting
Centralize the control of all internal and external risk issue tracking for the COO function including issues raised by this function as part of risk assessments performed
Provide an end to end view of the control environment for business processes through ownership of process maps and voting membership on NA change committees
Lead and coordinate Audit preparation and Assurance testing across COO

MOD Operational Risk-senior Manager Resume Examples & Samples

Bring proven experience in an operational risk management, internal audit or Financial Markets Operations management capacity, ideally gained within a financial services or energy/ commodity trading environment
Understand and be comfortable operating in a segregated support area
Be numerate, able to problem solve and drive issues through to completion
Display a professional work approach, work independently, be highly visible and provide transparency of process to clients and the team
Ability to exercise initiative and be able to follow through on issues with minimal supervision
Ability to manage and prioritize multiple tasks
Possess strong interpersonal and communication skills and display initiative to lead discussions with operational staff at all levels, business leaders and risk management colleagues
Independence of mind and ability to escalate issues where appropriate
Ability to make high level judgments and work closely with peers/ senior management
Ability to manage/ execute tasks within set timeframes
Detailed knowledge of control processes and best practice in relevant controls
Ability to independently analyze complex processes/ issues
Ability to identify and analyze risks and develop effective and efficient strategies to manage risks
Ability to prioritize and manage multiple and competing deadlines
A university degree in an accounting, finance or related discipline and relevant postgraduate qualifications will also be highly regarded

Operational Risk Senior Manager Resume Examples & Samples

Partner with the many businesses managed within our utility to identify, analyze and implement control monitoring initiatives including supplier scorecards to ensure a best-in-class centralized supplier risk management process
Oversee several large risk management relationships across geographical disperse locations through building strong relationships to ensure financial and client-driven results, including service level agreements, contract compliance and due diligence on performance
Ensure leadership, oversight and control for each relationship with the objective of ensuring that business adhere to policy and program requirements
Govern multiple project initiatives and own end to end projects for process based projects including; project planning/tracking; status reporting; issue management/ escalation/ resolution; change control; quality control; risk management; and financial management
Work closely with supplier relationship managers to manage the end to end lifecycle of the supplier relationship including the delivery of weekly flash and monthly analysis of supplier health to be delivered to senior management
Manage the operational risk ensuring adherence to policies and communication of policy changes from regulators and other corporate governance committees
Manage cross-functional team supporting the lifecycle management of our supplier base
Ability to "see the big picture" and to help internal constituents to identify and establish engagement objectives
Broad knowledge of the banking functions and applications
Working knowledge of business process to be able to effectively drive solutions as experienced in large corporate environments
In-depth knowledge of MS Office suite especially Excel and PowerPoint. Strong presentation and facilitation skills
Experience in translating business requirements in to operational process, both internal and external, in supporting projects
The ability to manage multiple projects and maintain confidentiality is also a requirement of this position. Candidate must be able to work well under pressure and within short time constraints
8 plus years relevant work experience
Supplier Risk Management collaboration, negotiating and influencing skills
Excellent communication and inter-personal skills are required
Bachelor degree in business management, financial management, or other related field required. Master's degree preferred

Operational Risk Senior Manager Markets Focus Resume Examples & Samples

Preparing for and in some cases representing ORM in new product approval forums
Identifying root causes of major internal or external losses and ensuring similar businesses around the world are aware of risks and recommendations
Applying their expertise in the development and analysis of operational risk focused scenarios and stress tests
Educating constituents on how the OR capital process works
Risk Identification, Assessment and Analysis for designated regional areas of responsibility

Operational Risk Senior Manager Resume Examples & Samples

5+ years of Financial Crimes, AML Investigations, or Operational Risk experience
5+ years in direct managerial role in a production or operational environment
Demonstrated success delivering in a high-volume, goal-based production/operations-based environment
Citibank source systems, e.g. Concierge , Citismart
Excellent knowledge of banking products
Demonstrated strength in analysis of high risk customers for AML risk
Strong research, analytical and problem-solving skills
Solid PC skills (Microsoft Office)
Ability to motivate staff, improve newly-developed processes and identify opportunities for improvements to efficiency, productivity, and quality control

Operational Risk Senior Manager Resume Examples & Samples

Work with and oversee 1st Line of Defense activities in the US and regions (all Citi Commercial Bank countries and their regional In-Business Op Risk Managers) implementation of Citi's Op Risk Policy and Commercial specific procedures
Identify and mitigate emerging risks by relying on mining trends in relevant metrics, loss frequency and external environment using CitiRisk, EDCS and other related data. Effectively communicate learnings to Business Management and In Business Operational Risk in order to drive necessary responses and actions in the 1st Line of Defense. Candidate must have solid understanding of the business' legal and regulatory environment
Develop and implement the analytical / data mining/ conceptual approaches necessary to establish robust leading indicators of OR exposure to enhance OR loss anticipation and mitigation
Develop effective written communication appropriate tailored to different levels of management especially senior executives and regulatory reviews (OCC and Fed). Ability to articulate and weave a story line out of data is a critical success factor
Support Scenario Analysis efforts with Citi Commercial Bank
Develop and monitor product/business level operational risk profile based on comprehensive assessment of control environment, business strategy and regulatory landscape, working with the regional operational risk leadership team
Develop and maintain taxonomy of Commercial ORM activities and capacity to measure effectiveness and efficiency
Operational Risk is the youngest branch of risk management the focus on which has been significantly enhanced with the publication of Basel II. Operational Risk has been recently recognized by the Comptroller of the Currency as the top safety and soundness challenge as far as risk in the financial industry is concerned. A position in rapidly developing and high visibility area provides significant growth and development opportunities for qualified candidates
Bachelor's degree and 7+ years of work experience in the financial services industry, with exposure to operational risk and/or internal control concepts. Leadership role in a risk or internal audit function preferred, masters' degree in Finance, Accountancy or related field a plus
Working knowledge of MS Office products

Operational Risk Senior Manager Resume Examples & Samples

Proactively coordinate the execution of the global scenario analysis program supporting the Head of Scenario Analysis in ORM’s CCAR, Framework & Tools
In advance of each final global scenario workshop, review all material being presented for completeness and relevance, using judgment to escalate issues, if any
Propose agenda and prepare, coordinate preparation of, all materials for the scenario analysis working group meetings, and prepare minutes
Meet with stakeholders to discuss new, or changes to, Standard/Procedures and lead initial drafting of proposals for discussion, reflecting key regulatory/other constraints
Conduct the annual Scenario Analysis Standard/Procedure review
Proactively resolve or escalate issues, ensuring that any exceptions are identified as needed
Responsible for the design, maintenance, and retention of the scenario analysis library
Support Operational Risk’s monitoring and reporting of progress against regulatory expectations on scenario analysis
Flexibly support other CCAR, Framework, and Tools initiatives as needed and assigned
Experience in communicating effectively, orally and in writing, across large organizations
Knowledge of financial services industry products (8+ years of industry experience), with knowledge of the Citi organization and global products a significant plus
Knowledge of Basel / regulatory rules for operational risk a significant plus
Experience leading teams collaboratively
Experience managing technology projects from a user perspective
Ability to lead project teams in a collaborative fashion
Superior quantitative and analytical skills
Confidence, stature, and professional skills necessary to challenge input or others constructively and collaboratively
Ability to interpret Regulations/Policy/Standards/Procedures and offer guidance with the judgment to escalate and communicate more complex issues as needed
Outstanding attention to detail
Excellent general computer skills including MS Office – Excel and Powerpoint
Bachelors degree with a minimum GPA of 3.0
8+ years of relevant industry experience
Ability to excel in a fast paced environment, with large workloads, and competing demands
Commitment to the organization and its mission
Knowledge of the financial services industry’s regulatory environment

Operational Risk Senior Manager Resume Examples & Samples

Increase consistency and enhance risk management and oversight of Investment Products by assessing and developing focused and relevant monitoring metrics. Ability to influence without authority and work collaboratively with senior management in various regions will be a critical success factor
Although the focus is primarily North America, the candidate must be flexible to interact, collaborate and build partnerships with in-business and independent risk and investment product partners in other regions and time zones to mitigate operational risk losses by identifying common causes of operational risk events and designing effective preventive measures. Profound understanding of linkages between O&T processes, vendor management and front operations such as marketing and new product development is a must
Be a voting member on key product and governance committees and demonstrate both a credible challenge to, and strong influence, on covered businesses
Identify and mitigate emerging risks by relying on mining trends in relevant metrics, loss frequency and external and macroeconomic environment. Candidate must have solid understanding of Consumer legal and regulatory environment in Investment Products
Ability to mine data related to external and internal operational loss events and other leading indicators of OR exposure to enhance OR loss anticipation and mitigation
Develop presentations appropriate for senior level audience to provide quality, action-oriented analysis and reporting
Maintain effective use of four main elements of Advanced Measurement Approach within Consumer segment. Develop and present cohesive picture linking Operational Losses, control environent and cost of capital
Demonstrate an appreciation of a diverse workforce with differences in style or perspective and leverage diversity to add value to decisions or actions and organizational success

Operational Risk Senior Manager Resume Examples & Samples

Analyzing operational risk data (typically losses, metrics or assessment results) to identify areas of excessive risk and also to ensure past mitigation efforts are having the desired effect
Op Risk Mitigation
Contribute to initiatives to identify, assess and reduce operational risk
Contribute to ORM deep dives
Link learnings from global projects to MCA and other business assessment tools
Inform and Influence Management Understanding of Operational Risk
Establish effective sources for benchmarking information
Analyze op risk data to find risk concentrations, correlation between loss and key risk indicators. Etc
Working Experience in Consulting, Operation, Finance and Fraud management would be highly desirable
Quantitative/Analytic skills would be highly desirable
Ability to take difficult decisions and stick to them
Strong inter-personal skills

Operational Risk Senior Manager Resume Examples & Samples

Increase consistency of Operational Risk framework implementation across Consumer Businesses (e.g. Mortgage) with alignment of other segment risk coverage into consideration
Ability to make specific recommendations for a set of uniform and relevant monitoring metrics which tie directly to Significant Residual Operational risks as well as KORs
Ability to demonstrate effective challenge and influence key stakeholders without specific authority and collaborate effectively with senior management in various regions
Work directly with 1st Line of Defense key stakeholders (e.g. In-Business Operational Risk), ORM peers, independent risk and compliance partners to mitigate operational risk losses by identifying common causes of operational risk events and designing effective preventive measures
Understanding of linkages between O&T processes and front end operations such as marketing and new product development
Identify and mitigate emerging risks by conducting data mining within various business reports for use in highlighting significant trends. The results of these analysis’ will be used to establish recommendations for monitoring methods and/or metrics as well as to use as a tool in understanding ops loss frequency and correlation of external industry events which may impact Citi businesses
Candidate must have solid understanding of Consumer legal and regulatory environment within Consumer North America business lines
Engage in analysis of customer complaint data, litigation pipelines, and other leading indicators of Op Risk exposures to enhance OR loss anticipation and mitigation
Maintain effective use of four main elements of Advanced Measurement Approach within Consumer segment (e.g. Internal Ops Loss, BEICF, External Events, Scenarios)
Develop and present cohesive picture linking Operational Losses, control environment and cost of capital
Support Scenario Analysis efforts to include annual exercise, refresh trigger monitoring and follow up on management actions
Develop presentations appropriate for senior level audience (e.g. Head of Ops Risk, Segment CRO, regulators, etc.)
Working knowledge and expert proficiency with MS Office products (high Excel and PowerPoint)
Ability to function effectively in a matrix organization

Operational Risk-senior Manager Resume Examples & Samples

Management of the risk framework within HR and Business Services divisions
Execution and monitoring of risk management practices, operational issues and control breakdowns
Collaboration with central Risk Management group (eg. Compliance) to enable good risk management

Operational Risk Senior Manager Resume Examples & Samples

Challenging, and documenting
Selected individual Global Function units
High risk Global Function units
Global Function key operational risks
Participating in white paper analysis, including compiling and analyzing Global Function management controls, results, and other key data
Making presentations to ORM and GF Citi senior management
Experience in Operational Risk, control management, or internal audit
Knowledge of Global Functions/Corporate Center

Operational Risk Senior Manager Resume Examples & Samples

Primary point of interaction for ORM with Internal Audit as well as the FRB/OCC
Professional with 10+ years of experience
Understanding of Citi’s business and product lines
Understanding of Citi’s Operational Risk Framework
Confident and concise verbal and written communications

Operational Risk Senior Manager Resume Examples & Samples

Work experience of 7+ years in the financial services industry in investment products risk and controls management
Knowledge of US regulatory and industry standards for retail sale of investment and insurance products including infrastructure requirements and related controls
Independent thinker and able to perform a credible challenge of the Business

Operational Risk Senior Manager Resume Examples & Samples

Work experience of 7+ years in the financial services industry with exposure to operational risk and/or internal controls
In depth understanding of Retail Banking and Cards Operations and infrastructure requirements including Technology and the risks to business emanating from various technologies
Good data / quantitative analysis skills
Superior writing skills to develop high quality policy / procedure documentation
Training/Certification in database/MIS management tools a plus

Business Operational Risk-senior Manager Resume Examples & Samples

Working closely with senior management, teams within Market Operations and other Macquarie Groups/ Divisions
Ongoing Operational Risk Management as it relates MOD
Execution and monitoring of risk management practices, operational issues and control breakdowns in MOD
Collation, analysis and reporting of a variety risk information on a routine and exception basis for MOD globally
Facilitating Risk & Control Self Assessment (RCSA)
Assurance of the critical controls in MOD
Incident reporting including investigation, recording, reporting and analysis, action management and escalation
Conducting operational risk workshops and training
Liaising with internal and external audit
Reviewing new business and product approvals and proposals

Operational Risk Senior Manager Resume Examples & Samples

Establishing and overseeing the application of operational risk policies, technology and tools, and governance processes,
Monitoring and assessing the effectiveness of risk mitigation tools including internal controls,
Maintaining an enterprise-wide assessment of the most significant, current, and emerging operational risks to business activities, and ensuring appropriate actions are in place to mitigate these risks,
Identifying, anticipating, measuring, mitigating and reporting Citi's operational risk exposure,
Determining operational risk capital requirements and allocations, and
As needed, driving projects aimed at strengthening controls to enable better decision making about products and service offerings
Proactively drive a team of Operational Risk Analysts to continually assess the adequacy and effectiveness of Citi’s operational risk assessment tools, in particular the MCA
Oversee Citi’s key Operational Risk Governance Forums in the EMEA region including the regional Business Risk and Control Committees (BRCC)
Support the coordination, monitoring and analysis of the MCA quarterly rating process
Determine and prepare macro analysis of MCA key data points, Operational Losses, Emerging and Significant Residual Operational Risks. Summarize key exposures for Senior Management
Data analysis of operational risk exposure metrics for Targeted reviews, Regulatory Reviews and ad hoc requests. Transition such analysis into focused reviews with actionable outcomes for Senior Management
Oversight and execution of League Tables and Heat Maps to determine operational risk hot spots, key exposure, themes and emerging risks
Expert knowledge in Risk Management and 3 lines of defence concept
A robust understanding of financial products and processes across all of Citi’s businesses or understanding a bank as a whole organization, its main purposes, dependencies and environment. The below global functions processes will be advantageous
Financial Reporting and Control
Balance sheet operations and controls
Experience of managing a complex project portfolio, with variable stakeholders and tight deadlines
Experience of managing a team and talent pipeline for promotion of talent in the Risk Management organization
Confident and concise verbal communications skills, including the ability to influence and negotiate with senior members of staff
Proven track record in risk identification, assessment, monitoring, and remediation
Build strong relations with other Control Functions, Operational Risk Managers and Senior Management
Top-drawer oral and written communication skills
Ability to speak confidently and authoritatively on a range of subjects and influence opinion
Strong ability to coordinate and facilitate work projects both on the ground and with remote units
Unwavering commitment to co-operative and collaborative working
Ability to think strategically and address wider root causes for future benefits
Excellent organizational skills, ability to multitask with capacity to organize and prioritize workload within a complex environment with competing and subtle resource demands

Operational Risk Senior Manager Resume Examples & Samples

Challenge the MCA and quarterly risk ratings for the associated two assigned organizations in Global Functions
Ensure ownership of ORM Framework components in the two assigned organizations within Global Functions
Increase awareness and education in the two assigned organizations within Global Functions
5+ years of related industry experience
Strong communication skills on what ORM’s challenge is and the rationale on why ORM is challenging, including diffusing conflict
Understanding the ORM framework, the tools and the interrelationship between the tools
Communicate effectively with other ORM management on approach, status and history of GF ORM actions
Proactively build GF business relationships
Working independently and applying independent judgment

Business Operational Risk Senior Manager Resume Examples & Samples

Lead annual and quarterly Managers Control Assessment (MCA) self-assessments and completion of all Control related assessments on behalf of the business process owner
Identify and escalate potential areas of risk and threats; implement strategies to mitigate operational or emerging operational risk
Ensure internal reviews and external examinations are well managed with clearly evidenced controls
Provide imbedded support of assigned business area / 1-Down by attending and participating in business meeting routines to provide Control related updates to the team and to learn about any new initiatives that ORM would need to support
Proactively identify emerging risks and assists the business process owner with resolving control gaps and issues and helps to create quality corrective action plans, including understanding root cause of the issue
Work with the business and Quality Control team to ensure controls are monitored and/or tested and the results are reported to senior management on a monthly basis
Lead the execution of key enterprise operational risk policies and standard– ORM, Records Management, Supplier Risk
Management, Business Continuity, ensuring self-identified issues are communicated and resolved timely
Ensure the oversight of Third Parties meets the OCC/Citi Policy expectation and provide ongoing monitoring in partnership with the Utility Supplier Risk Management team
Outstanding leadership, influencing and communications skills as the incumbent will be working with senior leaders across various LOBs, disciplines and support organizations. Must have ability to foster strong working relationships
Demonstrated ability to provide effective challenge on new initiatives and changing strategies to senior management
This individual will participate, present and lead in business governance decisioning forums and influence critical business decisions
Strong judgment, thought leadership and critical thinking skills. Prioritizes high impact potential problems effectively

SVP, Operational Risk Senior Manager Resume Examples & Samples

Work experience of 7+ years in the financial services industry
Knowledge of US regulatory and industry standards banking and branch operations
In depth understanding of Consumer Retail products and services – lending, liability and investments
Ability to influence and convince without authority
Effective team player and contributor in dynamic and shifting teams as well as virtual teams
Bachelors Degree / Masters degree in Business, Finance, Accountancy, Law or related field
Training/Certification or experience in database/MIS management tools a plus

Operational Risk Senior Manager Resume Examples & Samples

Management of Regulatory & Audit Reviews
Ensure adherence to Policy
Ensure appropriate validation of Issues/CAPs takes place before closure
Monitor weekly operational break reporting and work with the business on an ongoing basis to facilitate clearance of aged items
Ensure all relevant policies are understood and adhered to. Partner with Ops team to implement new policies, and ensure team is aware of changes in Policy, including identification of training as required
Partner with Ops team to capture, track, learn from and minimize losses and near miss events. Identify event themes, share, and implement ‘lessons learned’ with Ops Management and document Corrective Action Plans (CAPs)
Develop and Conduct Thematic reviews across Ops teams
Strong leadership; effective written and verbal communication skills; able to influence others
Audit experience a plus

Operational Risk Senior Manager Resume Examples & Samples

Build regional alignment to the new, global Third Party Management (TPM) progam
The TPM program has been mandated globally following a MRA from the 2014 OCC review. The program will involve increased controls/managment processes around the assessment and mitigation of risks associated with Citi’s use of Third Parties that provide products and/or services to Citi, both internal service providers and external suppliers
Manage the new Third Party Officer (TPO) role; oversee local TPO resources and ensure Asia regulatory/business requirements are actively communicated to other CTI TPOs globally
The TPO is a new global role, providing dedicated subject matter expertise to directly assess and manage supplier risk for the most critical and higher profile external suppliers, and to ensure business compliance to supplier risk policies for those relationships
Act as a central point of contact for audit requests on Third Party Management/outsourcing controls, with particular emphasis on governance of recent strategic outsourcing initiatives: ITT, Papaya
Build the regional In/Outsourcing Governance program: drive new outsourcing requirements, identify opportunities for strategic alignment/program consolidation, pipeline visibility, controls, cross-border coordination
Contract management (internal and external): ensure execution and maintenance of documented agreements, Country Addenda, SLAs/KPIs, ongoing operational monitoring and performance management to terms
This role involves facilitation/ guidance/ solutioning of macro-level issues while working with multiple stakeholders through influencing and consulting
Extensive experience in O&T Risk Management and Outsourcing Governance processes
Business activity, supplier relationship and risk expertise
The ability to negotiate persuasively and with discretion to create win/win solutions for all parties
Manage all level of stake holders and build strong partnerships with other CTI and O&T Management functions
Promote a collaborative environment and strong technical knowledge of areas under management
Cross-functional communication and organizational knowledge

Operational Risk Senior Manager Resume Examples & Samples

Active participation in all aspects of the Change Management lifecycle, and provide feedback to enable continuous improvement
Bachelor's Degree, advanced degree, certification (Six Sigma, PMP, PMLC, SDLC, CAPM) a plus
5+ years broad and comprehensive knowledge of financial service operations is preferable, mortgage and retail bank being ideal
Exemplary written and oral communication skills which can be leveraged to consistently succeed
Minimum of 6 -10 years of operational risk management, compliance or operations
Previous track record that demonstrates successful operational or credit risk management experiences including working on cross functional, strategic initiatives
Experience and knowledge of change management principles, methodologies and tools
Experience with large-scale organizational change efforts

Operational Risk Senior Manager Resume Examples & Samples

Proactively lead the execution of the USRBM scenario analysis program supporting the In-Business Senior Operational Risk Manager
Determine potential operational loss on each scenario
Complete the quarterly trigger reviews timely and accurately with engagement from appropriate stakeholders
Develop and document scenario analysis material to ensure completeness and relevance, using judgment to escalate issues, if any
Drive the agenda and prepare all materials for the scenario analysis working group meetings, including minutes
Identify correct stakeholders and build working relationships to support ongoing participation and engagement throughout the process
Responsible for managing the ongoing maintenance and enhancements to the scenario analysis module within CitiRisk
Coordinate the monitoring and reporting of the Program's status and results
Experience managing teams collaboratively
Ability to manage project teams in a collaborative fashion
Excellent general computer skills including MS Office - Excel and Powerpoint
5+ years of relevant industry experience
Knowledge of the financial services industry's regulatory environment

Operational Risk Senior Manager Resume Examples & Samples

Work with business heads, supervisors, CAOs and control / functional heads, to further develop and deploy a best in class sales and trading supervision control framework, including delivery mechanisms and content
Work with Technology and businesses / functions to efficiently build target state controls, system alerts, manager dashboards and re-engineer processes, to ensure effective controls across products and regions
Enhance workflow management of supervision processes, including escalation mechanisms for aged or unusual items
Develop and manage the hierarchy of supervisors across the Front Office, and establish a process for ongoing maintenance of the hierarchy
Develop supervisory reports for Sales and Trading businesses to highlight supervisory and conduct trends
Evolve & enhance Manager Control Assessments (MCA) for all business lines globally
Develop target state “evidence” of controls – attestations, automated click to review dashboards etc for the business
Manage the supervisory control team (NY, Buffalo and Belfast) responsible for reporting on supervisory trends and providing support on supervisory activities for different businesses
Interact with Audit and other Control groups to drive forward control enhancement initiatives and investigate control failures
Experience in designing or assessing controls for Front office, Middle office or Operations
Leadership skills in bringing together processes that include different businesses, regions and support functions
Strong Financial skills, analytical skills & strategic planning skills
Experience in dealing with Regulatory authorities and an understanding of the key control related themes in the capital markets sector
Specific subject matter expertise regarding Markets products & services, and trading systems and controls

Operational Risk Senior Manager Resume Examples & Samples

Develop a level of expertise in CitiKYC and customer level data
Create and drive execution of appropriate data strategy to meet the needs of a large AML Operations team
Lead and guide team responsible for researching data questions and determining Root Cause for any data issues within KYC
Collaborate with other functional departments and stakeholders in the AML universe at Citi to understand how operational changes will impact data and reporting
Develop junior team members in the arena of MIS, Data Management, building of data marts
Manage multiple concurrent projects and own delivery of successful business outcomes
Create effective presentations and confidently deliver those presentations to Senior Management
Lead team responsible for workflow assignment and population management for all work items
Solid understanding of the data management discipline
Experience running a team of 10-20 people
Minimum 15 years in Data/MIS support for large business function
Familiarity with AML regulatory requirements preferred
Good technical and analytical skills (MS-Access, Excel)
Able to work longer hours to meet deadlines
Ability to work in a fast paced and dynamic environment
Solid working knowledge of core business functions such as quality management, data management, business intelligence, and information technology
Solid understanding of business strategy and IT landscape as it relates to AML
Experience in consumer/retail banking or financial services preferred
Experience in program and project management

Operational Risk Senior Manager Resume Examples & Samples

Lead role in performing an enterprise-wide risk role, bringing consistency to disparate areas of the risk profile allowing management to make strategic decisions informed by risk information
Actively design, implement and manage the strategy and programs for operational risk management along with Senior CitiMortgage unit leaders
Full development of ORM programs in CitiMortgage, ensuring it is fit for purpose in a mortgage business while adhering to the Operational Risk Framework
Develops Risk Appetite statement and helps the business to proactively manage to this standard
Implement the Operational Risk Framework in CitiMortgage (and where applicable, i.e. for specific jurisdictions, ensures operational risk framework components meet regulatory expectations)
Provides risk mitigation strategies to CitiMortgage and/or the assigned businesses within the Segment
Implements operational risk analytics with insight into their key risk areas both on a current basis as well as on a predictive basis
Implements operational risk tolerance limits for CitiMortgage and Key Risk Indicators. Partner effectively with the business line to resolve tolerance breaches leading to a stable risk profile
Represents Citi at operational risk industry events and provide visibility to Citi as an industry leader
Bachelor's or Master's (preferred) Degree, or equivalent
Minimum of 10 years of experience in Risk Management, with specific experience in ORM
Sound understanding of risk management principles

Operational Risk, Senior Manager Resume Examples & Samples

Within assignment has a broad range of independence and ensures the Operational Risk Program is working effectively to report on the Consumer Banking Division risk posture and effectively manage applicable risks
Undertakes transversal & vertical assessments (such as RCSAs or RCAs) of exposures, identifying risks, evaluating their potential impact and reviewing the strengths and weaknesses of existing controls. Tracks resolution of issues. Advises line managment on opportunities for improvements
May include formal reporting on the state of operational risks
Based on assigned role, prioritizes Operational Risk activities to reduce income volatility for the bank and increase risk transparency while being attentive to increasing the level of customer service and satisfaction
May participate in evaluating new products, changes to the channels through which products are offered, and technology impact assessments for their impacts on the bank's or LOB’s operational risk profile
Work with other risk functions to develop and implement controls that mitigate risks
Advises business unit managers on operational risk management issues. May recommend possible solutions
Operational Risk Department
Business Group Operational Risk Manager
Master’s/Advanced Degree in Business, Finance or Risk Management
Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one area. Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization

Operational Risk Senior Manager Resume Examples & Samples

Driving the implementation of critical Risk Management goals and initiatives that span through CitiMortgage and Retail Bank
Proactive oversight over Risk Management efforts to deliver timely and best-in class outcomes
Develop with the Senior Operational Risk Managers a comprehensive strategy to manage high priority initiatives based on CBORC’s goals and provide connectivity between teams (Retail Bank and Mortgage)
Deliver consistency in approach, communication and activities “path to common” across Retail Bank and Mortgage
Provide CBORC Leadership and CitiMortgage & Retail Bank Business Executives with updates on project status, issues, and risks
Work with our external partners (i.e., Technology, Compliance, Legal) on strategic projects that are cross channel/ functional
Proactively anticipate and work towards mitigating risks to project execution or Leadership engagement
Support Risk Managers by providing just in time coaching on business transformation and process improvement methodologies and tools
8-10 years broad and comprehensive knowledge of residential mortgage and retail banking operations
Minimum of 5 years of operational risk management, compliance, or operations
Ability to identify, forecast and escalate potential issues/concerns and “connect- the-dots” across potential silos
Proven ability to think critically and/or two steps ahead and desire to innovate, drive change and challenge the status quo
Experienced team leader with proven facilitation, change management, and problem solving experience
Proven record for managing multiple complex strategic and/or transformative projects simultaneously
Maturity level and skill/judgment to be able to deal and communicate effectively with CBORC and Business Executive Leadership
Exceptional writing skills, with ability to synthesize complex concepts and translate into effective presentations to senior audiences
Autonomous and highly motivated with the ability to multi-task productively and to work independently as well as collaboratively

Operational Risk Senior Manager Resume Examples & Samples

Deliver strategic, cross functional projects on time, within scope, on budget, and within a no surprises program management culture
Serve as a Business Analyst supporting Global programs and continuously ensuring their alignment to regulatory obligations, new business markets demands, and organizational goals
Work with business units and compliance teams to ensure alignment with internal and external audit requirements
Influence user engagement and program buy-in through persuasive communication delivery and diplomacy
Employ best practice program / project management processes, tools, standards and protocols
Plan and lead change management reviews, risk mgmt. and remediation planning, and transition planning meetings
Ensure understanding of recommended solutions, overall solution delivery, and compliance to governance processes
Manage project artifacts to ensure consistency; identify optimal project management approaches
Manage and maintain timely operating and scorecard process reports
Participate in and provide support for significant ad-hoc projects and control initiatives
Manage the budget planning and analysis process; provide financial analysis for key projects and initiatives as needed
Strong Program Manager with minimum of 7+ years’ project experience
Minimum 7+ years’ experience in International Financial Services preferably in Compliance and Control, and Third Party Risk Management
Experience working on large scale complex projects

Operational Risk Senior Manager Sydney Resume Examples & Samples

Active oversight and monitoring of the implementation of the ORMF across Macquarie’s diverse businesses
Developing and delivering training and advice about operational risk policies and methodologies across Macquarie’s global business
Delivering insights and advice to businesses on the best practice for design, measurement, analysis, evaluation and reporting of operational risk
Responding to requests from various stakeholders including regulators, auditors and Macquarie senior management

Operational Risk Senior Manager Global Functions Resume Examples & Samples

Excellent communication skills and knowledge of controls
Experience in Operational Risk
Knowledge of GF (e.g, Compliance, Finance, Risk, Human Resources) and /or Operations
Ability to

Operational Risk Senior Manager Resume Examples & Samples

Profound Banking Background / Out of Box Thinking
Excellent Communication skills / Excellent Business Writing and Reporting skills
Problem Solving / Conceptual thinking / Integrity / Professionalism
Excellent Risk Assessment and Analytical skills / Excellent Knowledge of measuring operational risk
Investigation / Interviewing skills / Full awareness of market practice, laws & regulation
Quality Conscious/ Accurate and Detail Oriented
Risk identification and loss-causal analysis
Excellent financial and accounting Background

Operational Risk Senior Manager Cpwm Resume Examples & Samples

8+ years in financial services
Knowledge of Citibank branch procedures, including account opening, Enhanced Due Diligence (EDD) and Know Your Customer (KYC) requirements
Bank Secrecy Act & FFIEC knowledge
Citibank source systems, e.g. Concierge , Citismart, Pershing
Effective communication, planning and organizational skills
Ability to effectively manage employees across multiple locations
Solid leadership skills and ability to direct and motivate staff with integrity and ethics
Strong mentor, tutor, coach of operational staff team
Negotiation Skills: Influence others by presenting sound rationale for thoughts/ideas; Persuade others on the best way to move forward by providing sound arguments for your opinion
Conflict Resolution: Ability to deal with confrontation and resolve conflict
Self-Directed: Helps to be more effective with the volume of work and produce better quality of work by prioritizing work in a fast pace and high volume environment
10 plus years is required in an accounting, risk and control, and / or financial control organization with an understanding of the Citi / CPWM businesses, senior management organization, and systems in relation to these areas of work experience
Core competencies should include strong Legal Entity / General Ledger expertise and analytical skills with experience in leading initiatives revolving around legal entity management, simplification, and financial risk mitigation
A strong leader and team player with excellent communication / diplomacy skills