Inside Sales Support Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the inside sales support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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H Swaniawski

Harmon

Swaniawski

7560 Marvin Light

New York

+1 (555) 803 4493

7560 Marvin Light

New York

Phone

p +1 (555) 803 4493

Experience Experience

Boston, MA

Inside Sales Support

Boston, MA

Stracke, Aufderhar and Jones

Boston, MA

Inside Sales Support

Support Divisional Sales Managers, Regional Sales Managers, Applications Specialists, Key Account Managers and Rep firms
Perform technical bid development
Develop, maintain, and grow customer relationships within assigned accounts and account managers
Develop and implement a proactive plan that involves service and support with Sales Management
Create and Manage Quotations and our Pricing Systems for OEM Customers
Overall responsibility in assisting and supporting business development activities in sales & marketing departments
Provide sales support to assigned Account executives, providing quotes and follow-up to the quotes to win new and maintain current business

Dallas, TX

Inside Sales Support / Admin Support

Dallas, TX

Kuhic Group

Dallas, TX

Inside Sales Support / Admin Support

Answer telephone calls and assist customers
Perform data entry when orders are completed or changed
Make PowerPoint presentations for sales staff
Process sales data and progress reports
Follow up on sales leads
Answer questions about product or warranties
Respond to emails, phone calls, and other forms of correspondence

present

Phoenix, AZ

Hvac Inside Sales Support Trane National Accounts

Phoenix, AZ

Bailey-Ritchie

present

Phoenix, AZ

Hvac Inside Sales Support Trane National Accounts

present

Creates & makes revisions to project schedules including: generating tasks, estimates, dependencies; & milestones
Responsible for project cash-flow management: progress billing, collections support & monitoring, & resource management
Responsible for entering equipment orders & issuing purchase orders for vendor orders. Generates work orders for equipment start-ups
Provides World Class Customer Service
Responsible for maintaining the accuracy of the forecasted cost at completion
Plans & analyzes assigned projects, establishes schedules & project parameters & sets procedures to accomplish system objectives, involving complex applications
Responsible for identifying possible cost saving opportunities &/or risk items that will occur on various projects

Education Education

Bachelor’s Degree in Business

California State University, Fullerton

Bachelor’s Degree in Business

Skills Skills

Ability to solidify relationships
The ideal candidate will provide a solid PC operational knowledge related to MS Office products and Sales Force Automation tools
Proficiency in the use of PCs and software, including CRM databases, word processing and spreadsheet applications
Proficient with NetSuite
Excellent time management skills
Excellent verbal and written communication skills
Good interpersonal and presentation skills
Ability to prioritize tasks
Ability to work efficiently and accurately in a fast paced environment
Proven organizational skills; ability to set priorities and work independently

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Inside Sales & Support Administrator Resume Examples & Samples

Ensure annual sales targets are achieved and drive budgeted growth of print and digital products
Develop and track opportunity pipeline through SalesForce.com and ensure consistency and accuracy of information
Manage the sales cycle from initial contact right through to after care
Provide sales team with data, reports and performance analysis to help track sales performance and targets

Inside Sales & Support Consultant Resume Examples & Samples

Be the point of contact for opportunities for individual medical, dental, vision and critical illness coverage sales
Setting appointments for ESO and EMS opportunities
Help to maintain and manage prospect opportunities utilizing our customer relationship management tool, SalesForce.com
Answer all inbound calls and interact with customers to ensure the appropriate course of action, utilizing available tools and skills to fulfill client needs
Maintain daily outbound calls and send targeted emails to prospects to initiate and nurture meaningful business relationships and uncover new opportunities
Fully comprehend the sales process, products and pricing
Perform prospecting activities and CRM tool management
Build relationships with sales and marketing team members
Bachelor’s Degree or two years of experience on a specialized subject matter
Must maintain current required licenses and certifications relevant to field of expertise. If not licensed, must obtain within 90 days of employment
Effective customer relation skills
Ability to analyze and prioritize multiple responsibilities
Previous work experience in marketing and/or sales support is strongly preferred
Highly self-motivated and driven by achieving individual and team goals

Inside Sales Support Resume Examples & Samples

Provide excellent customer service for assigned region’s sales team and customers to generate and grow ADI’s revenue
Handle all aspects of registration – submission to vendor, follow up, quote updating, & reporting – in an efficient, helpful and accurate manner
Share in developing/maintaining new/current business relationships and identifying/growing potential sources of business
Support a learning culture by actively participating in various educational activities
Work to embody ADI’s Standards of Service Excellence: Responsive, Efficient, Helpful, Knowledgeable
Minimum one (1) year sales or sales support experience
Strong work ethic, do what it takes to get the job done-approach while maintaining high business ethical standards
Strong verbal, analytical, customer service, multi-tasking and basic math skills required
Proficient in Excel and Outlook (SharePoint experience is a plus)
Industry knowledge: CCTV, IP, AV technologies, Security, Fire
The incumbent must occasionally lift and/or carry up to 25 pounds. He/she is frequently required to stand, walk, sit, reach, stoop, kneel, crouch and occasionally climb
The incumbent must be able to read, write and generate detailed emails for the registration process

Inside Sales Support / Admin Support Resume Examples & Samples

Answer telephone calls and assist customers
Handle orders, complaints, and other inquiries
Perform data entry when orders are completed or changed
Process sales data and progress reports
Follow up on sales leads
Answer questions about product or warranties
Respond to emails, phone calls, and other forms of correspondence
Promote and sell products and services
Explain promotional offers
Make PowerPoint presentations for sales staff
Arrange meetings and conference rooms
Handle billing issues
Organize events, conferences, and other meetings
Ensure all client information is correct
Attend trade shows to promote products
Resolve promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices
Track sales expenses
Analyze sales reports
Conduct customer-focused seminars
Complete quarterly sales meeting data, templates, and presentations
Needs to be a team player. Adapt to a ever-changing scenrio. Be also able to assist if there are personal tasks that needs to be done. Work from a home-office. Easily trainable and open to learn. Be proficient in Microsoft office suite.. internet, social media. Must be personable, fun, outgoing, focused
May require a bachelor's degree and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a supervisor or manager
Should have a car. Needs to be able to drive to and from office. Remote work is acceptable too (not until after 90 day probationary period)

Inside Sales & Support Resume Examples & Samples

Penetrate targeted accounts and radiate sales from within assigned customer base. Meet and exceed quota
Responsible for executing a wide variety of phone-based revenue generating opportunities: lead generation/outbound calling; cold call qualified prospects provided from external sources and deliver lead out to the field, as appropriate; conduct outbound call campaigns; identify and act on up-sell/cross-sell opportunities; drive promotion awareness, opportunity management, emphasize product/service features and benefits; quote generation, etc
Establish trust and build strong business relationships within the assigned field team being served. Partner with Account Managers to determine appropriate strategic sales approach. Be viewed as strategic partner and extended team member
Trusted partner and valued resource for all support needs and business activities for assigned sales team. Examples include: quote generation and comprehensive end to end "request for quote" process management; expedite access to marketing materials and product information; deliver product and pricing comparison matrices to accelerate customer decision making; maintain and manage in field customer specific pricing contract data and reporting requirements; manage and resolve a wide-variety of product configuration & pricing issues, etc
Partner closely with Marketing Operations to ensure flawless and seamless execution on lead qualification and hand-off activities
Actively work to reduce sales team administrative time spend and convert it to increased selling time. Enable sales team to focus their time, effort and priorities on new opportunities. Quantify the amount of increased selling time that is being enabled
Build "best in class" sales support infrastructure. Identify trends and opportunities for increased sales support across North America. Provide deeper understanding of where our time, effort and resources are best spent
Support local sales teams by driving adoption of new tools and processes that increase selling time, improve sales efficiency and effectiveness and enables them to spend more time in front of customers. Drive improved productivity and effectiveness through best practices identification and standardization
Customer view: serve as extended sales team member. Direct customer interface and will act and respond to customer issues on behalf of sales, as appropriate. Coordinate multiple internal resources and teams to solve customer specific issues/problems. Takes a total North America approach and view and funnels field facing issues and challenges to the greater organization for action. Attends customer specific meetings, conferences and technology forums, as directed by the sales team. Learn and understand the assigned territory government processes, to include but not limited to, State Term Schedules, Purchase Ordering Processes, Request for Proposals (RFP), Request for Quotations (RFQ), and or sealed Bids
Provide custom reporting, metrics, and data analysis, as required. Provide proactive data on customer ordering history and buying patterns. Help identify and drive add on sales opportunities. Partner with internal business teams for data compilation and execution
Interfaces with Sales Leadership to identify support needs & trends that increase selling time. Proactively implements within the team they serve and funnels this forward for a North America view to the opportunities
Provide daily coaching and consultation to the Field on business and operational processes
Voice of Field and represents the needs of sales in meetings and cross-functional projects
Assists in the compilation of operations review data and slide deck preparation
Extended team member and attends all regional/territory meetings, as appropriate
Incremental responsibilities specific to the customer & sales team being supported will be assigned, as appropriate
Exceptional presentation skills required. Will present at territory meetings, operations reviews, etc
Strong coaching skills required. Will provide daily guidance and support to Field Sales
Proficient computer skills with emphasis on windows based applications

Inside Sales & Support Resume Examples & Samples

Sales/Service Support Operations, Sales Operations or Customer Service experience a PLUS
Strong understanding of our go to market strategy and Sales Way philosophy required
Proven achievement in developing collaborative relationships
Excellent analytical, verbal and written communication skills along with a high level of diplomacy, discretion and problem solving ability. Will interact daily with various levels of management
Project management and organizational skills and the ability to manage multiple priorities in a complex, fast-paced environment

Inside Sales & Support Resume Examples & Samples

Drive targeted promotion awareness to an identified set of customers
Participate in pre-determined outbound call campaigns
Prepare and publish quotes on behalf of your Mentor
Engage in lead qualification and follow up activities
Manage and resolve pricing and configuration issues on orders
Strong individual contributor and team player
Excellent analytic, verbal and written communication skills
Proficient computer skills with emphasis on Google based applications

Inside Sales Support Internship Resume Examples & Samples

Participates in daily translation and data base management activities
Analyze lead timelines working with Siebel on Demand
Maintain the Value Solutions lead database
Coordinate meetings and possibly training sessions for PSM’s/Partners
Work special projects as assigned by the Hiring Manager
At least one additional language other than English, such as (but not limited to), French, Portuguese, German, Dutch, Italian, Russian, Korean, Japanese, Mandarin, Vietnamese, etc

Inside Sales & Support Resume Examples & Samples

Answers calls and responds to walk-up customers promptly and courteously
Accurately pulls requested parts from storage. This may include identifying replacement parts and assemblies based on product knowledge, identifying worn parts, description of malfunction and part numbers
Responsible for all aspects of inventory control and shipping parts to company specified standards. This includes courier delivery services, carries, packaging, labeling, etc
Coordinate parts availability and shipment with corporate facility
Maintain warehouse & inventory which includes ordering items/stock as needed and keeping warehouse in organized manner. Applies 5S techniques (sorting, set in order, systematic cleaning, standardizing and sustaining) to work space, and parts storage
Organize returns, including warranty and non-warranties
Applies warranty credits and return goods authorizations are handled in a timely manner
Takes inventory of stock. Verifies record computations against physical count of inventory and adjusts errors in computation or count, or investigates and reports reasons for discrepancies
Inspects in-coming and current stock for damage and defects
Coordinate with plants to ship orders (internal and direct shipments) as needed
Replenish parts inventory, shipping / receiving / delivery activities
Maintains knowledge of products and parts
Perform other related duties as necessary and/or assigned
Basic proficiency in Microsoft Office (Outlook, Excel, and Word)
Demonstrates attention to detail through accuracy and completeness of information
Shows initiative (e.g., seeks additional related assignments, pursues self-development, proactively looks for alternatives and solutions and assumes additional responsibilities)
Demonstrates good customer relations skills by providing prompt personalized service
Demonstrates effective handling of conflict situations
Knowledge base of Liebert products, basic electrical circuitry and air conditioning a plus
Knowledge and experience in warehousing and inventory movement which can be demonstrated through at least 1 year experience

Inside Sales Support Resume Examples & Samples

Customer Service and Customer Relationship Management
Respond to all customer requests in a timely and professional manner (pricing, availability, literature, technical, etc.)
Demand Creation through web research and telephone cold calling
Identify target customers in all markets and maintain a large prospect pool
Account Mapping
Work with Marketing Department to develop sales flyers, sales scripts, and sales strategies for each market
Product Forecasting based on Customer need for each of our Locations
Monitor all Purchase Orders and ensure on time delivery
Support Warranty Claim Procedures to ensure on time completion
Experience and ability to learn Business Software – CRM, ERP, Warranty Systems, etc
Create and Manage Quotations and our Pricing Systems for OEM Customers
Calculate and submit customer rebate programs for payment
Bachelor’s degree or College Diploma in Engineering, Science, or Business
Proficient in Microsoft Office Excel, Word, & PowerPoint
CRM experience is an asset
Power Electronics Experience is an asset

Inside Sales Support Resume Examples & Samples

Prepare new bidding project quotes within NetSuite, confirm the accuracy with the field sales representative and email/fax to the customer
Duplicate/copy an existing quote and email/fax to a different customer
Copy/update an existing quote with different quantities, products, etc...and email/fax to the customer
Ensure that the product numbers used on the quote match what is being requested by the sales rep and/or customer (serves as a check and balance)
Enter planning projects into NetSuite
Update NetSuite project statuses to won, lost or abandoned as needed
Manage (add/delete/update) the NetSuite contact database for the sales rep
Track and record the number of daily "touches" in Excel. Touches include entering a new bidding quote, entering a new planning quote, copying a quote, updating an existing quote and adding/deleting/updating contacts
Review existing quotations in NetSuite to determine if pricing is still valid and/or update pricing through collaboration with the Market Analyst and sales rep
Time permitting: provide submittals, review Dodge reports and other lead sources to pre-qualify projects, review municipal and/or federal government websites (planning & zoning) and enter engineering projects into NetSuite
Proficient with Microsoft Office (Outlook, Excel)
Proficient with NetSuite
Ability to work efficiently and accurately in a fast paced environment

Inside Sales Support Resume Examples & Samples

Complete outbound calling for selected Pantone product lines from various mediums focused on LA customers leads generated by Marketing and Telesales
Daily and Weekly Commercial management with assigned Partners, Dealers and Distributors for Latin America pre-selected by the LA Sales Manager
Strong competency in verbal and written in English and Spanish. Optional value add - Portuguese language
One to three years of relevant experience in Sales or Sales Support, management or customer support environment
Proven organizational skills; ability to set priorities and work independently
Proficiency in the use of PCs and software, including CRM databases, word processing and spreadsheet applications

Inside Sales Support Resume Examples & Samples

Handles customers calls and inquiries
Researches customer concerns and prepares necessary documents to present a resolution
Assist the sales executives daily with gathering data and information for customer market reports
Assist the sales executives daily with gathering indications and required port information as needed
Assist the sales executives in entering customer inquiries into our internal system
Assist the sales executive team in fielding customer calls and relaying messages
Assist the director of sales as needed with admin related functions

Inside Sales Support Resume Examples & Samples

Incoming phones calls related to sales
Account manager support
Online commercial/queries
Customer service/care
Continuous monitoring

Inside Sales Support Resume Examples & Samples

Provides sales support
Develop solid relationships with Customer, OEM Partner, and Suppliers
Helps attain assigned quotas
Develops and maintains expertise of the processes involved with specific programs and contracts
Maintains good organizational skills to keep details organized for each account (deal id’s, discounts, proper end-user information, contacts)
Communicates regularly with the internal departments (warehouse, lab, finance) staff to ensure timely product delivery and invoicing
Communicates delivery issues with customer and supplier
Communicates regularly with customer and supplier regarding order status
Excellent communication, analytical and interpersonal skills are required
Good PC skills required

Inside Sales Support With Czech Resume Examples & Samples

Promotes products and solution of ASCO to existing and prospective customers through a relationship-based approach from Outside Sales
Demonstrates products and services to existing and potential customers and assists them in selecting those best suited to their needs
Supports sales by technical solution by email or direct contact with customers
Updates job knowledge by studying new products descriptions
Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests
Prepare quotation and offers by Outside sales request to speed up the process for orders receive
Assesses competitors by analyzing and summarizing competitor information and trends

Inside Sales Support Resume Examples & Samples

Funnel Support - the NAM ITB sales funnel requires consistent maintenance and follow-up to ensure opportunities progress successfully through the sales process and to support forecast accuracy. Through the scheduling and participation in bi-weekly funnel reviews, sales support reps will help facilitate funnel updates with sales teams. In this process, updates and next steps will be documented in the CRM. Updates will include setting proper forecast dates, managing sales stages, inputting revenue lines items, ensuring sales team and credit allocation is correct, and properly coding closed opportunities
New Opportunity / Opportunity Registration Validation - as a related activity to Funnel Support, Sales Support team members will review and validate new opportunities with the sales team to ensure they are acknowledged and addressed in a timely fashion
Simple Solution Configuration - to support the many requests coming to sales teams, the sale support team will be asked to handle simple configuration requests that include: HBN, non-hardwired UPS systems, Racks and Accessories, and Rack power distribution
Quoting - The quoting process can have varying levels of complexity. This role will require the creation of simple quotes in support of partners and sales teams. Special pricing requests will be requested and discussed with sales teams and submitted to the Market Pricing Team to follow the discount approval process. Sales Support reps will be asked to help support this process
Back-Office Follow-up - Conducting business with ITB can involve a great deal of coordination and follow-up to ensure customer’s expectations are met. Sales Support reps assist sales teams with the follow-up related to closing and implementing of customer sales. This can include the following
Tracking of orders with the Account Coordination and Project Coordination teams
Assistance with the resolution of credit and legal issues
Follow-up on service scheduling issues
Supporting the booking of orders
Strong time-management skills, advance organization skills, problem-solving abilities, strong follow-up and the aptitude to understand and explain technical information in simple terms
Ability to develop strong relationships both internally and externally
Confidence to challenge status quo in the name of improving efficiency and effectiveness

Inside Sales Support Agent Resume Examples & Samples

Provide inside sales support for Boston sales office
Answer telephone inquiries from customers and travel agents
Assist the Sales Manager and Account Manager on special projects
Ability to monitor, run and evaluate PRISM and MIDT report
Assist with Sales Force
Assist Account Manager with processing of Corporate RFPs, account review presentations, and multi-country/global agreements
Quote and solicit groups from travel agents and corporate accounts
Distribute collateral material and the coordination of Trade Shows and Presentations for the Account Manager
Participate in trade shows and presentations when necessary
Assist travel agents in the interpretation of pricing practices
Preparation of monthly revenue reports, for both account details and region overview
Research and resolve debit memo issues
Request and handle letter of credits from consolidators and tour operators
Reconcile and update promotional and giveaway budgets
Coordinate accounting on payment of invoices and budget matters
Co-ordinate with other departments, ie Airports, Reservations, Accounting and Revenue Management to ensure they are kept abreast of sales developments and/or changes in activities
Previous international airline sales related experience preferred
Superior communications and interpersonal skills
GDS knowledge
Ability to be positive toward and welcome changes
Proficiency in the use of Microsoft Office Systems
Ability to work under stress, while at the same time exhibit a high degree of productivity
Superior independent work capabilities

Inside Sales Support Lead Resume Examples & Samples

Successfully field all incoming/outgoing calls
Process all orders received by e-mail, fax and phone
Act as department lead as required
Associate's degree
5+ years of customer service/inside sales support experience

Inside Sales Support Engineer Resume Examples & Samples

Provide inside sales, support to sales personnel in order to help sales personnel maximize the time they spend directly with customers
Review customer specifications, applications and prepare quotations
Compilation, transmittal, and filing of all forms of documentation pertaining to an opportunity and in logging all relevant data into SFDC while following standard work process using all available tools including reviewing sales personnel email
Coordinate with the appropriate Supply Team, Project Engineering, Quality Team, Strategic Sourcing Team, Customer Service, Hub Offices, Marketing Teams and Technical Support to complete activities related to opportunities presented by sales personnel
Review terms and conditions in accordance with the delegation of authority and escalate to the Finance Team when there is any lack of compliance
Provide quick responses to sales personnel and customer inquiries while working in a cross-functional and collaborative manner with internal and external Spirax Sarco work colleagues and business associates
Initiate follow up calls on opportunities to help close and drive sales growth in collaboration with sales
Periodically participate in field sales calls and travel
Provide backup support for all Inside Sales Support functions at the HUB
Become proficient enough to provide customer training classes in the LAB and classroom
Enter quotes into SFDC and assist sales team in sending quotes to customers
Perform takeoffs for contractor projects, create quotations, pursue special pricing and create submittal packages as needed in collaboration with the local sales team

Inside Sales Support Resume Examples & Samples

Help customers select products based on the customers' needs, product specifications, and interests
Emphasize product features based on analyses of demand, product knowledge, capabilities and limitations
Respond to customers' requests for pricing, availability, and product uses and creative ideas, and samples
Prepare quotations according to bid specifications, with accurate configurations
Coordinate order flow with production and secure best ship method to meet customer due dates
Support sales efforts such as attending an exhibit if necessary
Research new sales opportunities, identify key retail sources, generate interest and close sales
Keep management informed of activity, including timely correspondence through emails and calls
Customer Service experience
Please submit your resume to be considered today!

Inside Sales Support Resume Examples & Samples

Manage targeted customers and product inquires to further the growth of the consumables and glass business
Develop and participate in the implementation of sales strategies to meet or exceed revenue goals
Research competitor and industry activity and keep informed of new products/services and other general information of interest to customers incorporating this data in the business plan; Introduces new products and services
Provide product information, recommendations and documentation to end users and channel partners
Maintain and expand the company’s database of customer contacts within a centralized CRM system (SFDC)
Create and maintain a pipeline of sales opportunities
Provide a first line of technical support for customers
Process quote request – direct and third party customers
Make outbound calls to new and existing customers via telephone and e-mail
Communicate with supervisor on any customer issues or potential problems
Maintain accurate reporting records and files necessary for proper account management
Manage and negotiate pricing to control profitability
Constantly survey territory for organic growth and key customer lead opportunities
Partners with Field Account Managers in assigned territory to meet/exceed revenue goals
Builds effective relationship networks inside and outside of the division
Respond to incoming customer communications, following through to completion while always demonstrating effective communication throughout the order/pick/pack/ship process and insuring quality customer care is implemented consistently throughout this process
Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies a course of action with a goal of first call resolution within established turnaround times
Gathers and disseminates information and pursues a course of action for timely resolution. Investigates by contacting other departments, Supervisors, Sales, Suppliers, business and channel Partners and/or Freight Carriers. Utilizes needed systems to locate required information
Analyzes and resolves customer concerns using established procedures. Examines pertinent information to determine validity of customer complaint and to determine responsibility for errors and resolution throughout the order/pick/pack/ship process
Back-up Customer Service as required, throughout the order/pick/pack /ship process
Investigates overdue and damaged shipments or shortages in shipments already received, and creates preventative processes within the order/pick/pack/ship process
Record and follow up on customer orders, including the tracking of orders, ensuring complete customer satisfaction
Responsible for product knowledge, keeping informed of current merchandise
Keeps informed of current operating policies and procedures
Takes initiative to contact and follow up with customers regarding past orders and/or to offer suggestive up-selling and other promotional programs
Maintain accurate and organized customer files including documentation of important verbal discussions, issues, and customer requests throughout the order/pick/pack/ship process
Pleasant and professional phone manner
Proficient in marketing data base programs and Microsoft Office Suite
Ability to perform multiple duties simultaneously
Ability to follow up and through in a timely and conscientious manner
Data entry 45-50 wpm minimum
1-3 years prior customer service experience preferred

Hvac Inside Sales Support Trane National Accounts Resume Examples & Samples

Location - Hunt Valley, MD or Harrisburg, PA*
Provides World Class Customer Service
Supports National Accounts Sales Team
Prepares equipment proposals and submittals
Prepares and maintains project files for business quoted
Performs construction plan review to meet customer requirements. Develops, evaluates, and discusses possible equipment solutions with appropriate Account Managers, Suppliers and customers
Coordinates selection, pricing, & integrates equipment, controls, & services for each project
Responsible for creating detailed cost estimates
Resolves major deviations from scope w/ team after Project Scope Validation
Responsible for identifying possible cost saving opportunities &/or risk items that will occur on various projects
Optimizes job costs by negotiating prices w/ vendors/sub-contractors through quotations for materials/services
Plans & analyzes assigned projects, establishes schedules & project parameters & sets procedures to accomplish system objectives, involving complex applications
Coordinates order and shipment details between customers and Trane Factories / Trane Express Delivery Warehouses
Coordination with Installing Mechanical Contractors
Coordination with Service departments on start-up and warranty
Coordinates proactively with out of territory jobsite locations
Responsible for the preparation of Trane material & vendor orders; recording the receipt of materials & approving payments
Responsible for project cash-flow management: progress billing, collections support & monitoring, & resource management
Responsible for keeping abreast of Trane products, product design, and requirements for installation as well as working knowledge of HVAC principles
High School diploma or GED required. Bachelor's degree in engineering, engineering technology or business management with 3-5 years of experience in estimating, engineering or construction management. 8 or more years of HVAC customer service experience preferred
Experience in customer service / customer-focused environment is crucial

Inside Sales Support / Marketing Analyst Resume Examples & Samples

Sending out MFA to all New Equipment and Modernization customers
Qualified candidates must be Sales oriented with effective communication skills and the ability to interact via phone with internal and external customers
Strong attention to detail and accuracy with the ability to work independently and in a fast-paced setting
Excellent computer skills (Word, Excel, and PowerPoint) required
In depth knowledge of Microsoft Excel is a must
Excellent time management and ability to multi-task
Strong technical aptitude. Knowledgeable in the technical aspects of elevator products preferred

Inside Sales Support / Lead Generation Resume Examples & Samples

Work with sales and apps teams to support early stage sales work – prospecting, customer mapping etc
Use internet and social media tools to identify potential customers – individuals and companies
Present data to sales team in a logical, usable format
Support sales team in early stage customer contacts
Studying for a degree, or holding a first degree, in chemistry or related science
Fluent spoken and written English language, additional European language an advantage
Social media literate
Data analysis experience

Inside Sales Support Resume Examples & Samples

Pre-sales support, commercial, administrative and technical
Propose technical solutions, including accessories and advice on peripherals
Support clarification of customer requirement (technical tender specs), advice on feasibility, compatibility and compliance
Calculation of battery configurations/systems and other standard engineered solution
Prepare commercial offers when appropriate for special pricing or special solutions/items
Support for certificated, documentation, reference letters, reference lists,
Reference point for the regional sales manager and channel partners

Inside Sales Support Resume Examples & Samples

Provide sales support to assigned Account executives, providing quotes and follow-up to the quotes to win new and maintain current business
Maintain and record all quote requests and correspondence in the RT quote tool
Assist in customer implementation to the Account executive obtaining credit, filing of SOP's, ABT's CP and rates. Also, work on CRM to record all customer information
Provide KN Login support in running reports, alert set-ups and other tasks as needed
Maintain assigned customers through regular activity, correctly assessing the prospective account as Profitable, Significant or Strategic in order to secure additional business
Perform all aspects of the sales/ maintenance process and input & update all relevant activities utilizing CRM daily (required)
Minimum of three years experience within the freight, transportation or logistics industry
Experience in International Operations, i.e. Air- and/or Oceanfreight or International Sales is preferred
The ideal candidate will provide a solid PC operational knowledge related to MS Office products and Sales Force Automation tools
The ideal candidate should be self-disciplined and self-motivated with a strong customer focus and feeling for qualitative work
The candidate should possess outstanding verbal and written communication skills and demonstrate creativity and analytical skills
General experience in the area of Telemarketing is preferred
BS in Business, Marketing, Logistics preferred

Inside Sales Support / Customer Service Resume Examples & Samples

Promptly answers and responds to Customer calls by determining needs, answering questions, or transferring to the appropriate Account Manager or internal staff
Updates all Customer information and sets up new financial accounts for Customers in CRM
Enters owner direct contracts, time and material, and quoted service work daily insuring all estimates and Sub Contractor back up is included accurate
Enters large equipment list in CRM and assist Estimators with quoting new contracts and large service jobs
Responsible for assisting Contract Coordinator to properly load new contracts in the system as well as assisting in maintaining our large contract base of over 8 Million Dollars annually
Coordinates Tech leads and Tech quote programs at the local office level
Responsible for generating quotes under 5K
Orders equipment from Job Centre for large service jobs
Coordinates service order and fulfillment procedures
Preparing and maintaining service job files
Flexibility to work different hours or weekends from time to time

Inside Sales Support Resume Examples & Samples

Provide liaison between Branch and Sales, assist with project specific questions, class II quotes, etc
Provide quotes to Customers as instructed by TM’s, typically “Quick Quote” Opportunities
Assist TM’s with project take-offs (Electronic Take-Offs, Customer RFQ, etc
Research Dodge Reports (Daily) scan for projects in the “Planning Stage” (Contact Architect providing assistance as need), “Bid Stage” (Gather information to prepare quote, request bidders lists), “Results Stage” (Research to find successful bidder, follow-up)
Follow-up on “Key Projects” as assigned by TM’s
Generate Project Specific Drawings and Submittals – Follow-up with Customers as required
Assist TM’s in writing specifications with SpecCenter. Provide detailed checklist to SpecCenter
Attend jobsite meetings representing SAT Sales Team (as need / requested by TM)
BA/BS degree in Business/Sales/Marketing, Engineering, or Construction Management
3-5 years sales experience in related field (hardware, storefront, security systems, building supply, elevator, HVAC)
Ability to read and understand blue prints
Proven sales record. Self-starter, disciplined worker, organized
Computer literate. Knowledge of Word, Excel, Outlook, Power Point required
Skilled in negotiation and in consultative sales with 30-180 day sales cycles
High energy, ability to learn and listen
Ability to manage conflict and embrace change
CAD knowledge

Inside Sales Support Resume Examples & Samples

Plan and oversee enterprise-level support and service activities for company products and services for a designated client or group of clients
Ensure quality service and operational performance within the parameters of program and delivery standards
Develop client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs
Act as single point of client contact to coordinate resolution of service incidents and escalation of technical issues
Develop, maintain, and grow customer relationships within assigned accounts and account managers
Develop and enhance these relationships through routine virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution

Inside Sales Support Clerk Resume Examples & Samples

Serve as front line contact and customer advocate during the initial sales process review of new business e-mail inquiries
Respond on-line to customer inquiries and review service request applications, and contact customer for clarification to ensure data accuracy and product cost factors
Set up new business project job jackets, including but not limited to the printing of Service Request Applications, SmallWorld prints, and other related documents
Enter key data into tracking systems such as Smallworld, WMIS, and SalesForce and assign to the Inside Sales Representatives
Maintain contact with internal and external customers (general public and others) related to gas service installation until job jacket is created and assigned to an Inside Sales Representative
Maintain records in various tracking databases to ensure the accuracy of departmental weekly, monthly or annual reports
Use written and verbal communication skills to accurately interpret and collect information to prevent call-backs and inherent delays in the sales process
Track SAP Clarification Cases and assigns to appropriate department personnel for correction
Exercise professional tact and discretion to maintain company image and sound business relationships
Make decisions based upon company guidelines, and keep abreast of changes in policies, procedures and jurisdictional regulations as well as products and services offered by the Company
Respond accurately and timely to inquiries for products and services, reviewing company records or other information accessed via personal computer
High School diploma or equivalent G.E.D
Require three (3) to five (5) years of customer service or sales experience in a high volume, product driven; customer focused environment
Six (6) month probationary period with a successful evaluation required
Basic understanding and working knowledge of natural gas and electrical appliances and gas line installation and techniques preferred
Demonstrated effective customer service skills during customer interactions to meet company growth and service objectives
Strong attention to details accurately interpreting, collecting and recording information is required
Sound judgment in making decisions within established procedural guidelines
Proficient in software applications; MS Office, Outlook, Word, and Excel
Working knowledge of Customer Management Systems (Salesforce), SmallWorld and Work Management Systems (WMIS) preferred

ITC Inside Sales & Support Resume Examples & Samples

You are the point of contact for customers in all training course related subjects and you proactively address new leads for long-term customer retention and achievement of sales targets
You process incoming requests for the ITC, prepare offers, maintain the database and perform general sales support tasks
You contribute in sales- and marketing activities and participate in trade fairs or product demonstrations
You coordinate and organize training courses and product-events
You directly report to the global director of ITC
You have successfully completed a commercial vocational training or hold a Bachelor’s degree
You have already gained professional experience preferably in customer service, sales support, sales back office or in tele-sales. We also welcome graduates, people with first professional experience or re-entrants
You have strong communication skills, a quick grasp and show self-initiative and independence
You are highly customer- and service oriented, flexible and enthusiastic about working in international sales within a globally operating company
Fluency in written and spoken English and German and a good knowledge of MS Office applications, ideally CRM systems and SAP as well as willingness to travel complete your profile

Inside Sales Support Resume Examples & Samples

Previous sales experience (1-3 years) within Financial Services (ideally Asset Management)
An understanding of different funds
Strong appetite for sales
Previous experience within a sales environment within the Investment Industry

Inside Sales Support Resume Examples & Samples

Customer Service Executive
Overall responsibility in assisting and supporting business development activities in sales & marketing departments
Act as a coordinator among customers,sales, operation departments and overseas offices
2 years experience in forwarding firm,preferably in customer service departments
Good skills in MS Office
Good command in English & Chinese

Inside Sales Support Resume Examples & Samples

Perform technical bid development
Review all terms and conditions requirements and negotiate with various Hach internal departments to determine solution to satisfy customers’ business requirements
Calculate quotations and prepare & obtain bid documents including all corporate documentation needed to satisfy project requirements
Coordinate/consult with Legal department to ensure Hach’s protection from unnecessary and/or costly contract obligations
Support Divisional Sales Managers, Regional Sales Managers, Applications Specialists, Key Account Managers and Rep firms
Handle incoming calls from external and internal customers (Manufacturing, Customer Service, Service, Tech Support, Bid Specialist, Credit, NBD, etc.)
Prepare quotes, quotes to orders, and “no bids”
Assist customers in determining product need and provide advanced assistance on products
Enter customer orders (phone, fax, or written) into the company’s order entry system
Enter customer feedback into database
Complete phone and voicemail quote requests
Provide quotations on rental equipment
2+ years customer service experience
2+ years project or bidding experience preferred
Advanced knowledge of customer support processes (i.e., pricing, products, returns, etc.)
Ability to make sound customer related decisions and respond quickly to the needs of the customer
In depth knowledge of Microsoft Office products

Customer Service / Inside Sales Support Resume Examples & Samples

Developing core competencies: understanding of electrical power equipment, refrigeration processes and HVAC systems, basic thermodynamics, thermal management, solution sales, project management
Complete assigned selling and product training modules
Specific duties will include, but are not limited to: assisting sales force with quote and proposal generation, technical submittal mark-up, occasional customer visits, and learning sales tools (PartnerWeb, CRM, LRS, etc.)
Provide assistance to sales representatives on documentation preparation for customer presentations and sales calls
Project management duties as assigned

Inside Sales & Support Co-op Resume Examples & Samples

Maintaining accurate and useful database records
Researching required information using available resources
Providing customers with value added product and service information
New customer system entry
Updating existing customer information
Identifying and escalate priority issues
Routing calls to appropriate resource
Following up customer needs where necessary
Documenting all call information according to standard operating procedures
Completing call logs
Producing call reports