Sales Support Consultant Resume Samples
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Sales Support Consultant Resume Samples
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DZ
D Ziemann
Demetrius
Ziemann
15998 Rolfson Shoals
Los Angeles
CA
+1 (555) 453 9058
15998 Rolfson Shoals
Los Angeles
CA
Phone
p
+1 (555) 453 9058
Experience
Experience
Chicago, IL
Sales Support Consultant
Chicago, IL
Farrell-Dicki
Chicago, IL
Sales Support Consultant
- Ongoing support and sales variance approval for field
- Driving execution of the sales cadence and business operations, ensuring we meet financial commitments
- Ongoing support and sales support for the field
- Partnering with Sales Managers / Product Business Unit / Marketing / Finance and other departments
- Leading the definition and execution of GTM strategy and plans, including route to market and effective coverage by sales and Product Business Unit
- Aligning with Global definitions and support maintaining customer database including sales assignment to each customers
- Work with Industry Managers on phase-in-phase-out process
Dallas, TX
Pre-sales Support Consultant
Dallas, TX
Klein-O'Connell
Dallas, TX
Pre-sales Support Consultant
- Develops familiarity with company sales initiatives, product positioning, pricing, proposals, and models
- Serves as account/team lead technical resource, counseling staff on technical issues and technical prototype development
- Participates as a contributing member on division's cross-organizational solutions teams
- Makes recommendations to management regarding process guidelines and the effectiveness of existing sales tools, including customized applications, seminars, and user group meetings
- Delivers standard, customized and/or strategic presentations outlining the proposed software functional capabilities, competitive advantages and business benefits
- Assumes lead technical and consultative role in issues involving complex customer systems and applications, utilizing a comprehensive knowledge of industry processes and pains
- Builds a trusted relationship with the Account Executive and account stakeholders to provide practical guidance in the functional and technical aspects of proposed software and set proper expectations to ensure customer satisfaction
present
Phoenix, AZ
Senior Sales Support Consultant
Phoenix, AZ
Schamberger-Murazik
present
Phoenix, AZ
Senior Sales Support Consultant
present
- Compile sales analytics from SalesForce.com to interpret and report out to guide business decisions. Also, maintain databases in SalesForce.com to capture all of the activity and information for all prospects
- Analyze and interpret reports and data to make constructive recommendations to AE on market and customer specific strategies
- Manage Account Executive Account Plans, Opportunities and Activities in Salesforce.com, ensuring data integrity
- May act as primary point of contact in manager’s absence
- Participate in the development of MetLife’s response to RFPs and finalist presentations
- Coordinate with product partners to identify white space in each area, with marketing to develop materials for meetings and campaigns, and proposals through the RFP process
- Partner with service teams to assist with customer presentations (annual and on-going), finalize renewals and implement marketing and growth strategies (1st and 2nd sale)
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Georgia Southern University
Bachelor’s Degree in Business
Skills
Skills
- Established strong analysis and presentation skills: Quick and high quality analysis and presentation creation using advanced Excel and PowerPoint
- Strong process orientation with the ability to effectively manage multiple process steps and stakeholders,
- Strong interpersonal skills and professional attitude
- Ability prioritize plan tasks and activities by understanding the impact, risk and deliverables
- Able to work in a team environment and accountable for individual results,
- Excellent communication skills, both written and verbal with the ability to articulate clear and concise messages to a wide variety of audiences,
- Solid Customer management skills
- Great communicator
- Flexibility & Adaptability (personal resilience),
- Excellent understanding of Sales KPI’s
9 Sales Support Consultant resume templates
Read our complete resume writing guides
1
Sales Support Consultant Resume Examples & Samples
- Achieve effective turnaround times for the processing of all quotes, dossiers and modifications for the Relationship & Account Management Team,
- Assist in the administrative functions within the office
- Working knowledge of Fleet Management systems (preferred),
- Sound analytical & numerical skills,
- Ability to think like a customer and provide proactive customer service,
- Ability to effectively work with multiple internal stakeholders to provide a seamless and efficient customer experience,
- Demonstrated ability to work under pressure, within tight timeframes, and with minimal supervision,
- Strong process orientation with the ability to effectively manage multiple process steps and stakeholders,
- Excellent communication skills, both written and verbal with the ability to articulate clear and concise messages to a wide variety of audiences,
- Intermediate proficiency in Microsoft Word & Excel
- Proven experience providing exceptional customer service in a fast paced environment
- At least 1 to 2 years' experience with Fleet background (preferred) or 1 to 2 years Customer Service and Administration experience,
- Flexibility & Adaptability (personal resilience),
- Judgement/Problem solving and communication skills,
- Demonstrated ability to work to required Service Level Agreements,
- Able to work in a team environment and accountable for individual results,
- Strong sense of self awareness,
- Decisiveness – ability to make decisions with speed, urgency and accuracy,
- High attention to detail and execution focussed,
- Sound time management & ability to prioritise work,
- Demonstration of the GE Growth Values at all times,
- Team player with the ability to connect and engage with all levels in the business and flex communication style to suit these varying audiences
2
Sales Support Consultant Resume Examples & Samples
- Design and implement an optimized Business Management System that provides senior level management improved line of sight into key business drivers
- Structure and establish a process for publishing relevant metrics and dashboards
- Liaise and influence operational improvements & reporting
- Work successfully with cross functional business partners ( including sales operations, global ops/supply chain and marketing) to deliver solutions to company problems
- Work closely with the Marketing to develop and administer sales campaigns
- Provide ad-hoc analytical support for Enterprise Solutions Sales Leadership
3
Sales Support Consultant Resume Examples & Samples
- Analyze market share, UCC filings, product mix, competition, and economic trends
- Review industry trends and outlook
- Develop sales and attachment forecasts
- Consult with customers, dealers and cross-functional product group teams to develop and implement customer solutions that maximize product value, profit and market share
- Demonstrate product and application knowledge
- Represent end user critical requirements
- Monitor customer loyalty drivers and satisfaction surveys
- Refine and further develop Local Contractor and Ag customer profiles
- Conduct/participate in customer/dealer training events and application support from field and dealers
- Develop marketing and have input to merchandising strategies and growth plans
- Work with Industry Managers on phase-in-phase-out process
- Manage the completion of own work assignments and coordinate work with others
- Carefully evaluate problems and review a large number of possible solutions before selecting one option
- Establish and monitor policies and guidelines for projects to ensure specific, management goals are met and desired results are achieved
- Approximate travel is 35%
- A minimum of 8 years of marketing and / or product group experience
- Sound commercial judgment, analytical skills and leadership skills
- Demonstrated ability to work independently, to communicate effectively and to influence others
- A well developed perspective/understanding of the product line, dealer organization, product marketing and merchandising, and customers
- Sound organizational skills
- Strong product knowledge and analytical skills
- Willingness to travel approximately 35%
- Work experience from Caterpillar field and staff assignments
4
Sales Support Consultant Resume Examples & Samples
- Analyze market share, product mix, competition, and economic trends
- A minimum of 5 years of marketing and / or product group experience
- Work experience from Caterpillar field and staff assignment
5
Sales Support Consultant Resume Examples & Samples
- Analyze PINS, UCC filings, product mix, competition, and economic trends
- Refine and further develop Millyard and Forestry customer profiles
- Determine industry solutions
- Establish Key and Corporate Accounts relationships, act as key liaison to the enterprise
- Conduct/participate in customer/dealer training events and application support from field
- Provide coverage of Forestry Corporate Accounts
- Provide knowledge and experience to Territory Sales Managers
- Establish and monitor policies and guidelines for project to ensure specific, management goals are met and desired results are achieved
- Refine processes and procedures to ensure the best use of resources and technology to meet quality goals
- Sound commercial judgment, analytical skills, leadership skills, and communication skills
- A well developed perspective/understanding of the product line, dealer organization, competitive merchandising programs and customers
- Customer and Dealer experience
- Able to coordinate programs and logistics associated with the programs
- 9 to 12 years of previous Forestry experience including both field and staff assignments
- Willingness to travel approximately 35 - 50%
- Ability speak fluent Portuguese or Spanish
6
Sales Support Consultant Resume Examples & Samples
- Analyze PINS, UCC filings, product mix, competition, and economic trends.* Review industry trends and outlook
- Refine and further develop Asphalt and Milling Contractor profiles
- Determine industry solutions (i.e. product service message)
- Establish trade association relationships, act as key liaison
- Spokesperson and key contact for national trade associations (meetings, speaking events, organizing demonstrations, and tradeshows)
- Conduct/participate in customer/dealer training, and demonstration events and be the application support for field and dealers
- Work with the product groups and the internal marketing teams to communicate the future requirements of the customer
- A well developed perspective/understanding of the product line, dealer organization, competitive merchandising programs, and customers
- 9 to 12 years of previous marketing experience including both field and staff assignments
- Road Milling experience includeing machine operation and Job management
- Willingness to travel approximately 75%
7
Sales Support Consultant Resume Examples & Samples
- Technology Products background experience
- Machine Business Division experience
- Industry Group experience
- Work experience in the marketing and/or business space
- Strong fundamental technical knowledge of covered areas
- College degree or equivalent marketing/product experience
- 9-12 years of industry, product and/or field experience. Or equivalent experience
- Candidate must demonstrate Caterpillar’s values of Integrity, Excellence, Teamwork, Commitment, and Sustainability
- Ability to deal with sensitive issues, mentor and coach, and/or persuade others on new methods of equipment application, new technology and distribution methods
- Self-starter and team player
- Strong communication, presentation and training skills
- Proficiency in data analysis
- Accomplished in the use of business tools for communicating ideas
- Broad business background, specific long-term product or industry knowledge and excellent communication skills
- Ability to build strong relationships with various stakeholders at all levels
- Previous 6 Sigma Black Belt or project management experience
8
Sales Support Consultant Resume Examples & Samples
- Refine and further develop mining customer profiles
- Manage the ERS DAG for the product group
- Conduct/participate in customer/dealer training events and application support for field and dealers
- Ongoing support and sales support for the field
- Develop marketing strategy ERS
- 7 to 10 years of previous marketing experience
- Willingness to travel approximately 25%
9
Sales Support Consultant Resume Examples & Samples
- 2-3 years of experience loan servicing &/or accounting & or previous experience in a similar position
- Travel- up to 50%
- Understanding of commercial and residential mortgage loan structures
- Experience using loan servicing and accounting software solutions
- Strong grammatical and presentational skills
- Ability to effectively and confidently present and demonstrate solutions to prospective audiences
- Strong time management and prioritization skills, as well
- Self-motivated – ‘Find a way to get it done’ attitude
10
Sales Support Consultant Resume Examples & Samples
- 2-3 Years of experience in related field
- Travel - up to 25%
- Experience using or working with investment accounting software solutions
- Good understanding of RFP management software
11
Sales Support Consultant Resume Examples & Samples
- Develops and introduces sales tools and job aids to assist the sales process
- Works closely with the sales team by providing sales support information and direction
- Acts as a ‘sales process’ subject matter expert for the Business
- Creates and/or revises training presentations to appropriate reflect the Business
- Documents the sales and referral processes including identification of process inconsistencies or inefficiencies; makes recommendations to improve
- Participates in design and launch of sales promotions
- Manages implementation of the employee recognition programs
- Works with internal marketing to obtain and analyze demographic data to quantify opportunities in specific markets
- Evaluates effectiveness of sales practices within various markets
- Consults with business partners on presentations, tools, process, referrals
- Share best practices through standard communication channels
- Manages ad hoc sales support projects
- Years of functional/professional experience: 5 years increasingly challenging work experience, some of which is in the financial industry
- Track record of providing exceptional service to internal and external clients
- Strong skills in all Microsoft Office applications, including Excel spreadsheets and PowerPoint
- Professional persona
- Interpersonal skills including the ability to work on interdepartmental project teams
- Influencing skills, especially when working with members of the sales team in the field
- Self-directed with entrepreneurial spirit
- Eagerness to learn
- Flexible when needs/requirements change
12
Sales Support Consultant Resume Examples & Samples
- Institute of Bankers (IOB) NQF level 5 qualification or equivalent in Banking e.g. Certificate or Diploma in Banking
- NQF level 6 degree or equivalent in Banking and RE Exams
- 3 years general Banking and/or Credit experience within a Financial Institution
- 2 years’ experience in customer Services environment, i.e. client interaction and direct exposure in relationship management and portfolio management, i.e. Sales Support background
- Experience in the Credit and/or Operations areas. Experience in the interpretation of client information, including Financial Statements
- Proficient in MS Office (Word, Excel, Power Point and Outlook) and the Internet
- Online Assessments: We'll then ask you to complete online assessments if you have passed our minimum screening criteria. You will also receive an email with the link to these assessments so you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles
- Interview: If you are successful in our assessments we will contact you to conduct a brief telephonic interview before we invite you to attend a face-to-face interview
13
Product Sales Support Consultant Resume Examples & Samples
- Minimum 3 - 5 years’ experience in the financial services industry, preferably in lending
- Demonstration of a superior presentation, written, communications, and interpersonal skills
- 50% travel may include weekends and holidays
- LoanServ system experience a plus
- Ability to engage with clients and Fiserv associates with high energy and holds yourself accountable to very high personal standards
- Team player who is self-starting and independent
- Ability to work remotely as well as have a strong work ethic and well-developed sense of personal integrity
- Ability to use independent judgment to identify problems and recommend solutions
14
Product Sales Support Consultant Resume Examples & Samples
- Interact with Sales Team in support of their sales targets
- Establish account strategies with each sales representative
- Assist sales representatives in strengthening their service and product knowledge
- Establish relationship with prospect
- Identify all the key technical influencers and establish relationship to earn recommendation
- Position Fiserv for enterprise-wide solutions and not narrow (product specific) deployments
- Earn the right to use customer as referrals or case studies
- Map client’s identified business and technical issues to Fiserv solutions
- Identify technical (Fiserv or customer’s) barriers to sales
- Identify and coordinate Fiserv internal resources required to develop client solution
- Assist prospective customers in their evaluation of Fiserv products and services
- Guide the RFP/RFI process to better position Fiserv
- Set up demonstrations
- Tailor and lead product demonstrations, to include all pre and post work sessions, for prospective clients Lead product demonstrations for existing clients in a competitive renewal
- Maintain an ongoing knowledge of Fiserv lending solutions and other product lines (Account Processing and high priority surround products) along with an understanding of future enhancements that will be added to the software Work intra and inter-departmentally to solve new and existing client queries
15
Sales Support Consultant Resume Examples & Samples
- Understand and support the execution of the account plan and sales strategy for the market
- Ensure internal Sales processes communicated and followed
- Introduce and support processes for new revenue streams or lines of business
- Support Sales in closing deals including contract preparation and hand off to Customer Service
- Contribute to a positive customer experience through direct and indirect customer interactions
- Work closely with Project Mangers, ADS, Service Directors, and other downstream groups to ensure customer solutions are delivered according to the sold proposals. Including follow up with Business Office on pre-sales for large orders or aggressive timelines that may be needed to win the business
- Participate or host customer meetings as required
- Understand Customer A/R status and support Billing Operations on behalf of Sales
- Prepare reports and presentations to support new business and contract renewals
- Work with Sales on Governance and associated documents
- Prepare, manage / coordinate small RFP bids
- Maintain appropriate customer records (database spreadsheets, Customer information packages, etc)
- Fully bilingual in French and English
- Solid customer management and negotiating skills
- Ability prioritize tasks and activities by understanding the impact, risk and deliverables
- Microsoft Office - Excel, Word, PowerPoint,
- High Tolerance to ambiguity - ability to work in a constantly evolving environment
- Good knowledge of telecommunication products and services such as data, IP/BB and voice
- Understanding of Wholesale market and Wholesale products & services (tariffed and non-tariff services)
- Strong Presentation skills
- Interest in acquiring technical and business knowledge related to the customer’s business
- Knowledge of Bell billing systems and EOM / GoSee
- Ability to interpret contract terms and communicate to internal teams
- University degree or College diploma specializing in Telecommunications
- 3 years customer management experience
16
Sales Support Consultant Resume Examples & Samples
- Liaison between the International sales teams and Caterpillar Qingzhou Team
- Development of Short and Long term forecasts
- Serve as a team member to execute Six Sigma projects
- Assist with developing product-marketing materials
- Assist with developing and implementing product-specific advertising and promotion activities
- Assist with delivering technical sales training to dealer sales personnel
- Monitor local industry news, trends and competitive activity
- Assist with logistics for commercial team during workshops and seminars
- Strong Planning and Organizing Skills
- Bi-Lingual (Fluent in Chinese and English)
- Strong Communication Skills (Verbal and Written)
- Strong Computer Skills (Email, Microsoft PowerPoint, Microsoft Excel and Microsoft Word)
- Ability to work with Customers and Sales Partners (Dealers)
- Bachelor Degree in Engineering, Manufacturing, Marketing, business administration etc
- Excellent oral and written skills (Chinese and English)
- Open attitude. Good communication/argumentation skills, high output orientation, proactive taking the initiation, strive for success
- Marketing/Commercial related experience
- Master Degree in Engineering, Manufacturing, Marketing
- Demonstrated skills of managing multiple tasks concurrently
- Prior work experience on construction machinery industry
- Comprehensive analytical abilities and project management skills
17
Hosting Sales & Support Consultant Resume Examples & Samples
- Education/Certifications
- High School Diploma, GED, or equivalent work experience
- Work related experience
- Customer Service background preferred
- Extensive knowledge of Internet Technology required
- Experience working in a team environment preferred
- Specialized knowledge
- Sit at a desk for periods of up to four (4) hours at a time
- Must be able to effectively communicate with internal and external customers via telephone and email
- Able to accurately receive information through oral communication
- Able to accurately review data and figures both in hard copy and electronic formats
- Utilize a computer (including but not limited to a mouse and keyboard) and telephone intermittently throughout entire shift, for periods of up to four (4) hours at a time, and no less than eighty-five percent (85%) of the total shift time
- Able to accurately sort through data and think through issues in a time-pressured environment
- Able to focus on a specific event or activity for up to four (4) hours at a time without interruption
- Able to maintain a calm and collected presence while addressing the concerns of a difficult customer
- Able to accurately learn and retain new information, knowledge and skills
- Able to efficiently manage multiple projects, with varying degrees of priority, at the same time
- 2012 Fortune 100 Best Companies to Work For
- 2012 Arizona Best Places to Work
- 2013 CareerBuilder Top Companies to Work For in Arizona
- Arizona’s Most Admired Companies in 2014
- Iowa’s Top Workplaces in 2014
- 2014 Stevie Awards for Sales and Customer Service
- Ranking Arizona 2014 - Ranked #1 company in Arizona for Web Designers/Hosting Companies in 2014
- 2014 “Best National Valley-Based Company” and “Most Philanthropic Company” by AZ Foothills Magazine
- 2014 Bay Area Top Work Places
- 2014 Washington’s 100 Best Companies to Work For
18
Sales Support Consultant Resume Examples & Samples
- Review annual / quarterly financial target with insights of market positioning / product price and quality / sales capacity etc
- Driving execution of the sales cadence and business operations, ensuring we meet financial commitments
- Operationalize and set appropriate KPI to support sales team to achieve the goal
- Work closely with the sales team to design and prepare QBR material for Executive Leadership Team
- Track and analyze the performance based on customer segmentation perspective
- Must have 15 + years of professional IT Industry experience, preferably having 10+ years’ experience in the IT industry
19
Sales Support Consultant Resume Examples & Samples
- Strong interpersonal and communication (oral and written) skills
- Proactive, eager to learn and tackle challenges
- The ability to build relationships across the organization and collaborate to accomplish goals
- Strong Microsoft Office Skills, particularly Excel and PowerPoint
- Experience with CRM systems, especially reporting; Salesforce.com a strong plus
- Six Sigma knowledge a plus
- Experience with sales methodologies like Miller Hyman and/or Counterintuitive
20
Senior Sales Support Consultant California Resume Examples & Samples
- Ability to seek out and assess new opportunities
- Supporting the securing and finalizing of the sale
- Establishes and builds credibility quickly
- Can clearly articulate value and demonstrate how solutions map to a customer’s needs and drivers
- Be optimistic and tenacious at the same time; while applying experience, and a positive attitude consistently to deliver bottom line results
- Prioritize and focus efforts on best opportunities (short and long term based on business needs
- Balance and persistence in customer follow-up
- Bachelor’s degree with 2 years of technical sales support experience or in lieu of a degree 5 years of technical sales support experience
- 2 years of experience providing tailored solutions and value propositions for assigned core business areas (Water, Waste Water Management, Energy Efficiency, Water Efficiency, infrastructure financing and/or Service)
- Program Management experience
- Consultative selling – turning technical features/ functions into value for the customer
- Proven experience for driving sales initiatives
- Demonstrated ability to communicate concepts/market trends to internal and external customers; e.g. customer specs, white papers, trade shows, etc
- Proven ability to work on multiple projects/programs/ opportunities at one time
21
Sales Support Consultant Resume Examples & Samples
- Essential: Institute of Bankers (IOB) NQF level 5 qualification or equivalent in Banking e.g. Certificate or Diploma in Banking
- Preferred: NQF level 6 degree or equivalent in Banking and RE Exams
- Essential: Three (3) years general Banking and/or Credit experience within a Financial Institution. Two (2) years experience in customer Services environment, i.e. client interaction and direct exposure in relationship management and portfolio management, i.e. Sales Support background
- Preferred Experience in the Credit and/or Operations areas. Experience in the interpretation of client information, including Financial Statements
22
Sales Support Consultant Resume Examples & Samples
- New Business / Mid-Year / Renewal Packages
- Partner with NBM /CM to support completion of packages / CPP
- Translate process needs to identify tasks and package components (Cover Sheet, Executive Summary, and perform compare)
- Coordinate with Admin staff on producing / printing /assembling packages
- Accept hand-off of Mid-Year / Renewal Packages from Admin when outliers are identified and validate / resolve prior to CM review
- Accept hand-off of renewal rate confirmations from Admin when variances are identified and validate / resolve prior to CM review
- Initiate dental / CGI quote for up-sell on renewal as requested by CM or as defined by market strategy
- Add dental product to medical quote in SFDC
- Order required reports from RSU
- Coordinate the hand-off to Dental / CGI UW
- Notify Medical UW and CM when quote request is complete so that CM / UW can assume responsibility
- Support inclusion of these additional products in the renewal package as necessary
- High School Diploma or equivalent required; BA/BS highly preferred or equivalent relevant work experience
- Demonstrated knowledge of health insurance or employee benefit experience
- Ability to work independently as well as in a team environment and proactively with internal and external partners
- Ability to consistently meet tight deadlines and work under pressure
- Excellent communication, organization and presentation skills
- Ability to quickly understand the Clients’ needs and expectations
- Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint and Internet Explorer is requiredUS Candidates Only: Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. If you require a special accommodation, please visit our Careers website or contact us at SeeYourself@cigna.com
23
Godaddy Sales & Support Consultant UK Resume Examples & Samples
- You are an action oriented person, and a true self starter,
- Strong interpersonal skills to include proven rapport building and sales techniques
- Excellent interpersonal and leadership skills,
24
Godaddy Inbound Sales & Support Consultant International English Resume Examples & Samples
- Deliver excellent customer service while troubleshooting a technical support call
- Own the customer problem or issue to solve and educate
- Ability to interact and communicate effectively,
- Knowledge of websites, Facebook, Twitter, Yelp and Google+ highly preferred
- 5 nights in a city centre hotel provided upon arrival in Belfast
- Onsite Relocation advisors within Concentrix to provide ongoing help and assistance throughout the relocation process. We will provide support in finding permanent accommodation, getting National Insurance, opening bank accounts and so much more
- Advance in wages of up to £400 to help with first month’s rent and deposit
25
Godaddy Internet Sales & Support Consultant Spanish Resume Examples & Samples
- Handle inbound contact from customers (phone, email, live chat)
- Become a true expert on internet technologies
- Make a meaningful difference to the people you engage with and help them with their dreams
- Consult, recommend and enable the right online product and service strategies to help customers with their business or personal needs
- Understand your market to deliver appropriate products and services
- Previous experience in a similar role with sales, service and technology skills
- Fluent in written and spoken English & Spanish
- Excellent interpersonal and leadership skills
- Able to diagnose and solve problems with varying complexity, using multiple tools and systems
- Bachelor’s degree in Business, Management, Operations, Marketing, Computer Science, or MIS
- Experience selling and servicing technology products or services to small businesses and consumers is a strong plus
- Reimbursement of initial travel costs to Belfast up to £250
26
Sales Support Consultant Resume Examples & Samples
- Soliciting the appropriate network access reports such as GeoAccess reports, Disruption Analysis, Discount Analysis, Claim Repricings and others that promote the Aetna value story
- Customize responses to non-standard and standard questions to incorporate the overall proposal strategy
- Managing multiple prospects and sales support activities at various stages of the sales process by following established set of procedures for RFP follow-up, including responding to additional questions, clarification of original responses, and preparing all financial exhibits/document and assumptions
27
Hosting Sales & Support Consultant Resume Examples & Samples
- Consult with customers on their business needs by matching GoDaddy products and/or solutions to their online goals
- Interact and communicate effectively cross-functionally and with various levels of the organization is required to research customer issues as described
- Ability to meet minimum department quality and productions standards is required
- Managing and Troubleshooting with: FTP, cPanel, Plesk and MySQL
- Excellent computer skills specifically using a CRM database system
- Demonstrate ownership for issues pertaining to customer service questions, researching and providing solutions of moderate complexity rather than escalating problems that can be resolved at the first point of contact
28
Pre-sales Support Consultant Resume Examples & Samples
- 10 plus years of Pre-Sales support, engineering, and technical experience with office copiers and office printing providers. Preferred to have additional experience with printers, MFPs, and similar products
- Experience working across organizations
- Process improvement and process implementation experience, especially with complex, distributed systems. Project Management Professional or Lean Sigma Black Belt certification preferred
- Fluency in English and local languages required
- Analytical skills, ability to understand customer needs
- Strong communication skill and experience in customer interface
29
Productivity Sales & Support Consultant Resume Examples & Samples
- Consult with customers regarding their short and long term online goals, and provide product solutions to meet those goals
- Provide support to customers regarding GoDaddy products, including assistance to customers with purchases, technical issues, questions, and generally resolving any customer concerns
- Utilize tools, such as Zoom remote support, to assist the customer with Outlook troubleshooting
- Attend trainings and develop product knowledge necessary to specialize in email related products and services, but also be able to help with any product in GoDaddy’s product suite
- Participate in feedback sessions with product owners to help drive positive change with our specialized products
- Participate in pilot programs such as, new product launches, to ensure the overall success of GoDaddy
30
Senior Sales Support Consultant Resume Examples & Samples
- Maintain in depth knowledge and understanding of assigned AEs’ books of business to represent the AE with customers and brokers
- Analyze and interpret reports and data to make constructive recommendations to AE on market and customer specific strategies
- Partner with internal business partners to implement decided sales growth and awareness strategies as well as employee marketing communication plans
- Provide advice and recommendations on product plan design, pricing and requirements
- Build and manage broker relationships
- Manage Account Executive Account Plans, Opportunities and Activities in Salesforce.com, ensuring data integrity
- Participate in the development of MetLife’s response to RFPs and finalist presentations
- Implement strategic solutions to grow voluntary product participation
- Partner with service teams to assist with customer presentations (annual and on-going), finalize renewals and implement marketing and growth strategies (1st and 2nd sale)
- Mentor other members on the team and new hires
- May act as primary point of contact in manager’s absence
- Bachelor's degree or equivalent experience
- 5-7 + years of relevant business experience
- Comprehensive knowledge of group insurance products and sales process
- Advanced skills in Microsoft Office and ability to learn how to operate new systems easily
- Exceptional communication skills – written and oral, with ability to communicate effectively with individuals at all levels within an organization
31
Sales Support Consultant Resume Examples & Samples
- Produce SBC’s and summaries for new and renewed business
- Process new agent contracts
- Process state appointments and update records accordingly
- Maintains/updates agent records
- Responsible for understanding and applying our department procedures and practices
- High degree of technical expertise on products, services and processes
- Ability to multi-task and set priorities to achieve goals
- Proficient in tools and systems required for the role
- Ability to and accept tasks and see them through to completion
- Ability to analyze and solve problems based on specific situations
32
Lead Sales Support Consultant Resume Examples & Samples
- Ability to take a concept, identify key components and build the story/presentation around it
- Strong Project Management skills; capable of managing multiple project involving executive leadership team members
- Ability to actively listen, drive to decision, consider cause and effect
- Deep Analytic ability and
- Strong presentation skills and ability to influence
- Executive presence; capable and willing to interact with others at all levels of the organization
- Advanced PowerPoint and Excel skills (pivot tables, charts)
- Critical thinking, logical decision making and persuasive
- Outstanding collaborator
- Ability to think outside the box in order to overcome obstacles and accomplish objectives
- Develop presentations for internal and external audiences and data gathering and business analytics
- Communicate with others in various departments to gain needed information
- Assist in building solutions to meet internal/external client's needs (e.g., defining work flow/process, identifying potential issues proactively, consideration of possible solutions, analysis of data, etc)
- Rely on independent reasoning and increased proficiency and complexity with each project
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Sales Support Consultant Resume Examples & Samples
- Understand and support the execution of the account plan and sales strategy for the customer/market
- Ensure internal Sales processes are documented, communicated and followed. This includes process improvement, establishing new processes and training Sales team
- Operationalize new initiatives to support new revenue
- Verify pre-sales accuracy and completeness in compliance with customer contracts, internal approvals, systems and processes
- Act as the customer advocate
- Act as an internal resource for Sales and assist in closing deals
- Support one direct report providing direction and career development of said individual
- Establish appropriate relationship with customer
- Host kick-off meeting to initiate smooth order transition from Sales to Operational teams for order delivery (internal kick-off meeting and external if required/applicable) as required
- Manage any ‘revenue/cost impacting’ changes to in-progress orders
- Ensure on-going management of the Customer contracts, deliverables, billings and renewals
- Understand Customer A/R status and support Billing Operations as required
- Prepare and Present Reports and Presentations (if applicable – for specified customers only)
- Work with Sales to initiate changes to existing services (MACDs)
- Prepare, manage / coordinate RFP bids
- Ensure that customer expectations communicated to ensure services are delivered within expectations, contractual obligations are met and over-all satisfaction with the services is maintained for Wholesale customers
- Manage Customer post sale inquiries and redirect to appropriate downstream team
- Knowledge of Bell Wholesale products & services (tariffed and non-tariff services)
- Understanding of Wholesale market
- Ability prioritize plan tasks and activities by understanding the impact, risk and deliverables
- Ability to interpret the contracts and communicate terms both internally and externally
- Strong PC skills - Excel, Word, PowerPoint, Explorer
- Ability to manage and support direct reports
- Solid Customer management skills
- Ability to learn internal Systems & Processes
- Understanding of network and technical capabilities
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Sales Support Consultant Resume Examples & Samples
- Play a key role in business planning and analysis, recommending strategic initiatives and provide business support to GM or country manager
- Responsible in designing/enhancing the Business Management framework, dashboards/metrics automation and working across regional standardization
- Strong partnership with controller on the country weekly outlook; assess and highlight the outlook risk in a regular basis
- Drive the funnel accuracy (deals in the pipeline) which require effective liaison with sales team
- Be able to understand key metrics of the business and will be able to translate those into decision support analysis and meaningful business reports
- Strong partnership with sales team on developing action plans to drive business health and growth
- Actively participate and lead discussions in weekly sales reviews and quarterly business review to fully understand business issue
- Analyze business issues and deliver new insights that help improve business performance
- Drive Headcount Planning and quota assignment for next quarter
- Drive initiatives such as Account plan, GTM planning, QBR and etc
- Prerequisite Degree in IT, Computer Science, Business Studies, Marketing, Finance or a related professional qualification
- Minimum 5-7 years working experience in Finance or Business Analysis related job scope preferably in an MNC and form IT industry
- Possess strong analytical skills with strong business and finance acumen
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Sales Support Consultant Resume Examples & Samples
- Garner and maintain a thorough understanding of Equifax Verifications Exchange solution in order to provide a high level of support to internal and external clients
- Coordinates and oversees all aspects of Servicing and Implementation across EFX business units to enable the sales team to spend more time selling
- Act as liaison between US/ Canada to assist Canadian customers on technical implementation and/or Verification exchange system integration
- Act as liaison to create relationships with client stakeholders, payroll provider and 3rd party vendors
- Support Account Executives by providing overall operational expertise. Coordinate contract Implementations, Security review requests and resolve billing issues and credit questions
- As a subject matter expert, perform sales demos and client trainings via webinar or onsite as needed. Attend client meetings with vertical managers as necessary
- Troubleshoot solutions to client issues, respond to clients’ telephone and written requests; and partners with the Operations department, Product Management team, and Product Development department for technical matters and problem resolution of any client issues
- Assess client needs and be the client champion in order to develop service programs and communication paths between client and appropriate internal departments
- Determine opportunities for generating revenue through program enhancements, profitability improvement or other product lines
- Become familiar with business intelligence tools to provide client activity analysis, KIP and client metrics including preparing and gathering reports and making them client facing
- Participate in additional ad-hoc initiatives as assigned and provide support to clients as they work towards implementing new services
- Gather Voice of Client (VOC) for loyalty program, key marketing, pricing and product initiatives as needed
- General Post-Sales and Account Management support
- Management of priorities: Is well organized and focuses on the highest priorities first. Strong project management skills required. Ability to work independently to solve problems with cross-functional team. Must demonstrate attention to detail so that they enter customers' requests accurately and issue clear instructions to other departments
- Problem Solving Skills: Applies a new perspective to existing solutions to solve complex problems, analyzing multiple sources of information
- Development of People: Initiates and takes responsibility for own development and able to work independently
- Communication : Strong bilingual communication skills both written and verbal
- Customer Advocacy - The sales support consultant must have good interpersonal skills to deal with customers and collaborate with other internal departments in the company,. They require excellent customer service skills to enable them to deal politely and effectively with customers’ inquiries or complaints
- Education: Bachelor’s degree in business, communications, or related field or equivalent job experience
- 5-7 years of B2B experience; FI or HR payroll industry experience preferred
- The ability to prioritize multiple work projects and function independently from supervision to meet deadlines
- Well formulated, grammatically correct written correspondence, Bilingualism a must
- Understanding and practical application of various software applications, such as Word, Excel, PowerPoint and CRM, Siebel Salesforce or other contact database
- 2 + years in a account management or client support role preferred
- Excellent interpersonal conflict resolution skills
- Strong interpersonal skills and professional attitude
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Sales Support Consultant Resume Examples & Samples
- Leading and delivering the Revenue forecasted target with alignment of the wider business goals and objectives and building and implementing a strategy for continual success
- Develops annual revenue and margin plans in collaboration with operations and key global stakeholders. Maximises return for the business through a combination of optimal product mix and operational execution
- Responsible for delivery of Global OOP Sales KPI’s through engagement with regional operations teams. In collaboration with sales operations, implements appropriate governance structures to ensure delivery of results against KPI’s
- Engages with product and marketing organisations to identify growth opportunities through new offers, offer changes, increased demand and new market opportunities
- Is a thought leader within the Global OOP support organisation, develops breakthrough ideas to transform the operation into the leading global support organization
- Requires strategic agility, the ability to deal with ambiguity and strong project management skills
- Excellent understanding of Sales KPI’s
- Great communicator
- Experience in working across cultures and on regional/global project teams
- Knowledge of customer support services
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Sales Support Consultant Resume Examples & Samples
- Researches problems, and delivers solutions working cross-functionally to resolve
- Liaison between the functional areas and sales organization. Drives process improvements and productivity enhancers. May serve as primary interfaces with other internal functions
- Knowledge of industry and business principles related to sales process and key indicators. Leverages business acumen and financial acumen to give advice and execute program delivery
- Leads large scale, global programs that contribute to the corporation’s success. Collaborates well with others in team, project work, cross-functional groups and leadership. Contributes to area by ensuring quality of tasks/services provided by self and others
- Influences a broad spectrum of stakeholders toward achieving business goals
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Sales Support Consultant Resume Examples & Samples
- Lead Integrated Operational Plan (IOP)
- Operationalize financial goal and set appropriate KPI to support sales team to achieve the goal
- Design and prepare various operational review material for Executive Leadership Team, Japan Management team and Ground level Managers
- Go-to-Market (GTM) Implementation
- Aligning with Global definitions and support maintaining customer database including sales assignment to each customers
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Sales Support Consultant Resume Examples & Samples
- Bachelor’s degree in Business Administration, Organizational Management or related area
- Strong Microsoft Office knowledge with an strong emphasis on PowerPoint
- Strong organizational skills with an attention to detail and problem solving
- Customer service focused with a desire to delight both internal and external clients
- 2-4 Years of experience in related field
- Versatile, flexible, and displays, a willingness to work within changing priorities with enthusiasm; commitment to excellence and high standards
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Lead Sales Support Consultant Resume Examples & Samples
- Create consultative business presentations and demonstrate analytic solutions to prospective customers
- Collaborate with the sales and account executives to develop consultative approach and determine appropriate product mix
- Contribute to written proposals
- Coordinate with marketing to develop written materials such as collateral, press releases, bylined articles, e-mail blasts, etc. in support of routine marketing campaigns and product releases
- Develop material to support a standard sales toolkit and sales executive/sales support education
- Represent the company at trade association meetings to promote brand, solutions, and services as deemed necessary
- Proficiency with Microsoft Office Suite is required, including Microsoft Project
- Complete all mandatory (e.g., privacy, security, HIPAA, ISO) training as requested
- Other tasks as required
- Bachelor’s degree required; Advanced degree (MBA, MHA, MPH) preferred
- 8+ years of experience in the areas of healthcare analytics, healthcare consulting, health plan, or product related experience in a healthcare technology company
- Strong subject matter expertise in healthcare analytics
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Pre-sales Support Consultant Resume Examples & Samples
- Develop required client relationships in order to develop client trust and gain deeper insight to client situation, needs, and internal situations, with the intent of developing mutually beneficial long-term SAS/client relationships
- Supports partner development & enablement, as well as partnered sales opportunities
- Plans and implements, in conjunction with Account Executive, customer retention and post-sale strategies to ensure account satisfaction
- Works pro-actively with the extended account team of Industry Consultants, Solution Architects and Technical Architects to strategize on opportunities, cross-training and knowledge transfer
- Assumes lead technical and consultative role in issues involving complex customer systems and applications, utilizing a comprehensive knowledge of industry processes and pains
- Application of extensive knowledge of SAS products and solutions in sales opportunities
- Serves as high-level strategist to staff and management in the development of sales opportunities
- Serves as account/team lead technical resource, counseling staff on technical issues and technical prototype development
- Utilizes appropriate applications, tools, and solutions to develop and present advanced customized prototype solutions and presentations to customers at highest levels of corporate visibility
- Makes recommendations to management regarding process guidelines and the effectiveness of existing sales tools, including customized applications, seminars, and user group meetings
- Participates as a contributing member on division's cross-organizational solutions teams
- May serve as team lead on projects
- In-depth knowledge of industry or market segments or a comprehensive knowledge of a specific industry
- Knowledge of three hardware environments supported by the SAS System
- Thorough knowledge of SAS System tools
- Excellent verbal, written, and interpersonal communication skills
- Demonstrated project leadership skills
- Ability to work and learn independently and as part of a team
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Sales Support Consultant Resume Examples & Samples
- Design, plan, and execute trade shows and events; plan, design and negotiate the floor space, provide the exhibit/booth modules, set up and execute any pre-show campaigns, participate in show and speaking, demonstration, hospitality events
- Develop WT sales targets and monitor and report sales results for field
- Develop and approve all WT programs for field and campaigns
- Ongoing support and sales variance approval for field
- Provide knowledge and experience to WT campaigns
- Develop marketing strategy for WTs
- Manage WT variance system (CWTS) issues and support with supplier
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Sales Support Consultant Resume Examples & Samples
- Be familiar with the Mining Technology’ selling, implementing, supporting and consulting processes, systems and methodologies and contribute to the team’s work
- Develop and meet expectations; deliver sales results, consider and recommend alternative courses of actions, make timely decisions and represent the division on issues related to the products and commercial performance in territory
- Accountable for marketing messages, merchandising programs, sales variance, competitive analysis, sales forecast for Mining Technology
- Consult with product groups, regional team and dealers to develop and implement customer solutions designed to maximise product value and price
- Support and consultancy; product and application knowledge, end-user critical requirements, knowledge of competitive analysis, market needs, growth opportunities and merchandising plans
- Develop industry expertise to address the market segment opportunity and communicate general competitive issues
- Be a point of contact for the business unit and product groups and represent division on sales issues relating to the products/markets; implement the new product marketing activities
- Supports regional team and dealers at shows, customer programs, product training and other district sales initiatives
- Previous experience in a commercial, product group or sales and marketing support role
- A broad understanding of the commercial side of the business, field experience and how the dealer network functions
- Sound commercial judgment, analytical skills, and communication skills, along with a thorough understanding of the product line, dealer organization, and customers
- Able to work independently and to persuade Caterpillar personnel, dealers and customers on issues
- A University Degree. Mining Engineering, or related engineering degree preferred, MBA degree a plus.
- Extensive mining industry experience in order to gain recognition as a divisional resource
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MMA, Sales Support Consultant Resume Examples & Samples
- Collaborate with Account Executive and/or Account Manager to achieve growth/renewal objectives
- Acts as liaison between Sales and the Implementation Unit
- Collaborate with team members on RFP and Renewal requests, case installation, open-enrollment, plan set-up and eligibility, billing and drafting
- Assist Broker with sales and enrollment materials, SBCS/plan summaries
- Assist in reviewing Salesforce and other internal systems for accuracy
- Assist Brokers with Commission questions/updates, and licensing updates/renewals
- Assist with other request including: claim issues and questions, copies of ID cards/Request new ID cards, and pull member ID list
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Senior Sales Support Consultant Resume Examples & Samples
- Work closely with all NA AEs and sales support teams connected to each prospect prior, during and after sale to develop prospecting strategies to drive continued sales results
- Coordinate with product partners to identify white space in each area, with marketing to develop materials for meetings and campaigns, and proposals through the RFP process
- Responsible for researching, managing, reporting and conducting competitive analysis on all of their prospects
- Attend prospect meetings to capture details and follow up on any actions for the SEs
- Compile sales analytics from SalesForce.com to interpret and report out to guide business decisions. Also, maintain databases in SalesForce.com to capture all of the activity and information for all prospects
- High School or equivalent is required
- MetLife product and market knowledge required
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Hosting Sales & Support Consultant Resume Examples & Samples
- Build rapport with new and existing customers while multi-tasking and following a consultative sales approach. No scripts!
- Sell GoDaddy products and services via inbound phone calls while meeting daily and monthly performance targets
- Learn all products and services to become a GoDaddy expert who provides solutions based on customer goals
- Resolve technical issues related to any GoDaddy Hosting service, FTP clients, cPanel, WordPress, Plesk, MySQL and more while navigating through multiple systems
- Minimum 1 year sales experience preferred
- Knowledge of Internet Hosting and CMS tools preferred
- Accomplished experience in a call center environment preferred
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Sales Support Consultant Resume Examples & Samples
- Bachelor's Degree or higher is preferred
- Quick-learner
- Experience working in insurance in a pre-sales role is strongly preferred
- Candidate must have strong computer skills (Microsoft office) and analytical skills
- Candidate must be able to multi task effectively and manage conflicting priorities
- Health and life license desired, but not required
